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The Role of Neurotechnology in Shaping Business Decisions: A Comprehensive Literature Review

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This chapter reviews neuromarketing and AI interaction, especially related to sophisticated decision-making techniques that provide better insights into the phenomenon of consumer behavior. Neuromarketing incorporates neuroscience into marketing strategies to analyze subconscious reactions to achieve a level of understanding beyond traditional means such as surveys. Neuromarketing in the world of digital era lies in the complexity of the consumer structure where fast decisions are made unconsciously. Amongst the three key benchmark decision-making methods-neural networks, fuzzy decision-making and evolutionary algorithms-the three represent processing complex data, incorporating subtle consumer preferences, and continuously optimizing marketing strategies within iterative feedback loops. An AI-driven decision making conceptualizes a holistic approach to data gathering using neuromarketing tools, feature extraction with neural networks, and decision optimization through fuzzy logic and evolutionary algorithms.
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When we use language to communicate, we must choose what to say, what not to say, and how to say it. That is, we must decide how to frame the message. These linguistic choices matter: Framing a discussion one way or another can influence how people think, feel, and act in many important domains, including politics, health, business, journalism, law, and even conversations with loved ones. The ubiquity of framing effects raises several important questions relevant to the public interest: What makes certain messages so potent and others so ineffectual? Do framing effects pose a threat to our autonomy, or are they a rational response to variation in linguistic content? Can we learn to use language more effectively to promote policy reforms or other causes we believe in, or is this an overly idealistic goal? In this article, we address these questions by providing an integrative review of the psychology of framing. We begin with a brief history of the concept of framing and a survey of common framing effects. We then outline the cognitive, social-pragmatic, and emotional mechanisms underlying such effects. This discussion centers on the view that framing is a natural—and unavoidable—feature of human communication. From this perspective, framing effects reflect a sensible response to messages that communicate different information. In the second half of the article, we provide a taxonomy of linguistic framing techniques, describing various ways that the structure or content of a message can be altered to shape people’s mental models of what is being described. Some framing manipulations are subtle, involving a slight shift in grammar or wording. Others are more overt, involving wholesale changes to a message. Finally, we consider factors that moderate the impact of framing, gaps in the current empirical literature, and opportunities for future research. We conclude by offering general recommendations for effective framing and reflecting on the place of framing in society. Linguistic framing is powerful, but its effects are not inevitable—we can always reframe an issue to ourselves or other people.
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italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Objective : Long monotonous driving tasks can induce driver fatigue, significantly reducing vigilance and threatening the safety of high-speed train operations. Despite the importance of addressing this issue, effective interventions to mitigate driver fatigue in the context of high-speed railway systems remain a challenge. This study aims to examine the effects of three tactile intervention strategies (transcutaneous electrical acupoint stimulation, thermal stimulation, and vibration stimulation) on alleviating driver fatigue. Methods : A high-speed train simulator was used to conduct experiments with subjects. Each participant was required to complete four driving tasks: one without any intervention and three with each of the aforementioned tactile interventions when experiencing fatigue. Physiological metrics such as reaction time, electrocardiogram (ECG), and electroencephalogram (EEG) were collected to assess driver vigilance. Findings : The results revealed that thermal and vibration stimulations effectively reduced reaction times (TS = 1.11s, VS = 1.09s, no-intervention = 1.12s) and slowed down the fatigue process. Drivers exhibited higher vigilance levels during these interventions, as reflected in improved ECG and EEG features. For example, the high-frequency energy of the EEG signal increases during the stimulation compared to before the stimulation. However, transcutaneous electrical acupoint stimulation did not show significant effects on fatigue reduction. Novelty : This study contributes to the literature by providing evidences to support that appropriate tactile interventions, particularly thermal and vibration stimulations, can effectively mitigate driver fatigue and improve vigilance levels. These findings offer practical insights for enhancing the safety of high-speed railway operations by minimizing risks associated with driver fatigue.
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There is a transformation from the traditional practices in integrating neurotechnology into Human Resource Management (HRM) which will optimize employee performance and well-being. Neurotechnologies provide profound insights into cognitive and emotional processes. These tools offer HR professionals the ability to assess the cognitive load, stress levels, and attention in real-time, informing strategic decision-making and personalized HR strategies. This chapter explores the multifaceted applications of neurotechnology in HRM, focusing on recruitment and selection processes. By leveraging neurotechnological tools, organizations can gain objective measures of candidates' cognitive and emotional traits, enhancing the precision and predictive power of recruitment decisions.
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For years, Human Resource Development and Management (HRDM) has used behavioral assessments to gauge employee potential. However, advancements in cognitive behavioral neuroscience (CBN) have opened up new possibilities for understanding how the human mind works. This chapter explores the practical applications of neuroscience methods like EEG, ERP, MRI, and fMRI, as well as neurofeedback and biofeedback, in talent identification, leadership development, and employee well-being. Importantly, these insights can be directly applied in HRDM practices, leading to more effective talent management, leadership development, and improved employee well-being. While recognizing the ethical considerations involved with these technologies, the chapter presents a compelling vision for a future where HRDM practices are informed by a deeper understanding of the brain, enabling the workforce to reach its full potential.
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Neuroleadership has emerged as a field combining neuroscience and leadership. It has gained increasing attention recently, attracting interest from academics, researchers, and practitioners. It refers to the brain functions that affect leadership abilities and how they make decisions and solve problems. Cognitive enhancement with neurofeedback and neurological assessment tools are discussed. Though evolving, virtual reality/augmented reality (VR/AR) is helping with real-time neural data. All these tools are helping organizations in their leadership with neuroscience optimizing leadership behaviors and decision-making. Organizations must build strategies for using available research to implement neuroleadership, learn from the adoption, refine them, and then future-proofing leadership practices. Several methodological issues will be encountered in the research journey, but by staying focused and constantly optimizing, the organizations can decide what works best for them. The ethical use of tools and methods and the regulatory restrictions are to be watched.
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Workplace stress is a common issue that can significantly impact both employees and employers. This study explores the dynamic intersection of workplace stress and the emerging field of neuroleadership, offering insights into fostering resilient work environments. Drawing on the principles of neuroleadership, the chapter highlights how an understanding of neuroscience can inform leadership practices and contribute to creating resilient workplaces. This chapter discusses the neurological basis of stress and the role of leaders in mitigating its effects. It explores emotional intelligence in leadership and the impact of organisational culture on stress resilience. The chapter suggests practical interventions like mindfulness practices and supportive work environment initiatives grounded in neuroscience to cultivate a culture of wellbeing. By adopting resilient leadership strategies and understanding the neuroscience of stress, organisations can create environments that promote employee wellbeing and navigate the challenges of the modern workplace.
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This chapter assesses neuroscience, related technologies and applications, and its implications for organisational studies and management. It also reviews neuroscientific tools to understand the neural features of management decision-making and customer/consumer behaviour, its origins, and underlying principles. For this purpose, the chapter starts with a brief overview and history of neuroscience, its use in organisations, and a subsequent focus on the technology driving neuroscience and, simultaneously, the latest developments in this developing discipline. After revealing the different implications in organisations, particularly in management and strategy, leadership, marketing, and economics, it will next point out emerging ethical and philosophical challenges and debates in neuroscience in organisational studies that emerged throughout its development. The chapter will end by addressing potential future implications and research directions for neuroscience in organisations and drawing conclusions.
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The aim of this work is to register and analyse, using neurotechnology, in onsite onsite and online university educational context, the effect on relevant variables in the learning process. This represents an innovation in the current academic literature in this field. In this study, neuroscience technology has been used to measure the cognitive processing of stimuli designed for an academic experience in a university master's degree class. The neurotechnologies employed were galvanic skin response (GSR), electroencephalography (EEG) and eye tracking. After the analysis of the brain recordings, based on attention, interest, stress and engagement in an onsite educational context and their comparative analysis with the online monitoring, the results indicated that the levels of emotional intensity of the students who followed the class in person were higher than those who attended online. At the same time, the values of positive brain activity (attention, interest and engagement) were higher in the onsite group, and the negative variable stress was also higher, which could be explained by the fact that the online students did not activate the camera. The brain recordings of students who were distance learning show less interest and attention, as well as less emotional intensity, demonstrating that distance (online) learning is less effective than classroom learning, in terms of brain signals, for a theoretical university master's degree class.
Article
Influential learning-based accounts of substance addictions posit the attribution of incentive salience to drug-associated cues, and its escalation by the direct dopaminergic effects of drugs. In translating this account to disordered gambling, we have noted how the intermittent nature of monetary rewards in gambling (i.e. the variable ratio) may allow for analogous learning processes, via effects on dopaminergic signalling. The aim of the present article is to consider how multiple sources of reward variability operate within modern gambling products, and how similar sources of variability, as well as some novel sources of variability, also apply to other digital products implicated in behavioural addictions, including gaming, shopping, social media and online pornography. Online access to these activities facilitates not only unparalleled accessibility but also introduces novel forms of reward variability, as seen in the effects of infinite scrolls and personalized recommendations. We use the term uncertainty to refer to the subjective experience of reward variability. We further highlight two psychological factors that appear to moderate the effects of uncertainty: 1) the timecourse of uncertainty, especially with regard to its resolution, 2) the frequency of exposure, allowing temporal compression. Collectively, the evidence illustrates how qualitative and quantitative variability of reward can confer addictive potential to non-drug reinforcers by exploiting the psychological and neural processes that rely on predictability to guide reward seeking behaviour.
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GET READY: Neurotechnology is coming to the workplace. Neural sensors are now reliable and affordable enough to support commercial pilot projects that extract productivity-enhancing data from workers' brains. These projects aren't confined to specialized workplaces; they're also happening in offices, factories, farms, and airports. The companies and people behind these neurotech devices are certain that they will improve our lives. But there are serious questions about whether work should be organized around certain functions of the brain, rather than the person as a whole.
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Recent educational trends point to an interest in educational neurotechnology. While these tools have the potential to change education, little is known about whether their use improves educational outcomes. Additionally, their adoption may be negatively impacted by teachers’ lack of knowledge about the brain. In this paper we outline the potential of educational neurotechnology including what we know, what we do not yet know, and additional considerations for the ethical, successful adoption of these tools in classrooms around the world. Special consideration is given to the training needs of pre- and in-service educators whose support will be essential to the successful adoption of educational neurotechnology.
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Emotions are essential in today's complex information environments, as they catch readers' attention and impact the depth of information processing. In online interactions - such as user comments on social media platforms - emotions are increasingly present. We performed a preregistered eye-tracking study to understand the effects of emotional user comments on attention. Participants (N = 155) in our study read a series of user comments with different emotional tones. We measured the effects of emotions on information processing and visual attention by comparing the dwell times of participants of two experimental groups: a heuristic processing group and a systematic processing group. Our results revealed differences in visual attention towards comments with a negative versus positive valence and between the discrete emotions of anger and fear. These findings lead to a discussion about emotions' role in information processing when individuals read user comments on social media.
Article
Previous interactive marketing literature has concluded that banner attributes are key drivers of ad effectiveness and online consumer behaviors. In particular, prior advertising studies have largely defined the two most commonly used ad appeals in online settings: hedonic (i.e., visually attractive, joy-focused, and interactive) and utilitarian (i.e., informative, convenient, and functional). However, no unanimous conclusions have been drawn about their effects on online consumer behavior. Furthermore, no studies have assessed the psychological mechanisms underlying the processing of hedonic and utilitarian banner ads, which could be crucial given the unconscious, internal, and introspective nature of ad evaluation and online purchasing decisions. In this research, the authors used neuroimaging (functional magnetic resonance imaging [fMRI]) to identify the neural mechanisms underlying the evaluation of hedonic and utilitarian banners. The results reveal that whereas hedonic layouts engage brain areas associated with reward, self-relevance, and emotion, utilitarian banner ads trigger brain networks related to object identification and recognition, reasoning, executive function, and cognitive control. This research also examines the extent to which neural data derived from processing hedonic and utilitarian banners complement the ability of self-reported banner effectiveness to predict online consumer behavior. The results reveal that neural data from banner appeals help predict between 9% and 18% of online consumer behavior beyond that indicated by the perceived ad effectiveness reported by consumers. Taken together, these results provide new insights into the connection between neuropsychological data and real-world online consumer behavior.
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Neuromarketing is the application of neuroscience to the understanding of consumer preferences towards products and services. As such, it studies the neural activity associated with preference and purchase intent. Neuromarketing is considered an emerging area of research, driven in part by the approximately 400 billion dollars spent annually on advertisement and promotion. Given the size of this market, even a slight improvement in performance can have an immense impact. Traditional approaches to marketing consider a posteriori user feedback in the form of questionnaires, product ratings, or review comments, but these approaches do not fully capture or explain the real-time decision making process of consumers. Various physiological measurement techniques have been proposed to facilitate the recording of this crucial aspect of the decision making process, including brain imaging techniques (Functional Magnetic Resonance Imaging (fMRI), Electroencephalography (EEG), Steady State Topography (SST)) and various biometric sensors. The use of EEG in neuromarketing is especially promising. EEG detects the sequential changes of brain activity, without appreciable time delay, needed to assess both the unconscious reaction and sensory reaction of the customer. Several types of EEG devices are now available in the market, each with its own advantages and disadvantages. Researchers have conducted experiments using many of these devices, across different age groups and different categories of products. Because of the deep insights that can be gained, the field of neuromarketing research is carefully monitored by consumer and research protection groups to ensure that subjects are properly protected. This paper surveys a range of considerations for EEG-based neuromarketing strategies including, the types of information that can be gathered, how marketing stimuli are presented to consumers, how such strategies may affect the consumer in terms of appeal and memory, machine learning techniques applied in the field, and the variety of challenges faced, including ethics, in this emerging field.
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International business research posits that, under certain circumstances, consumers prefer goods manufactured in their own country regardless of their country of origin image. Yet the psychological origin of such Domestic bias remains unknown. This study presents a neuroimaging experiment developed in Spain. The task combined low and high involvement goods marked with Domestic “Made in Spain” and Foreign “Made in USA” (similar culture) and “Made in China” (different culture) labels. The findings reveal that Domestic goods always convey neural rewarding sensations. Neural aversive biases toward Foreign goods occur only when the products are culturally different and high involvement. These findings help improve business retailing strategies.