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Assessment of trust level based on 3d models of social relationships factors in public institutions

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Abstract

Trust is a key attribute of social cohesion that is a major phenomenon in social relationships. This research aims to trust levels in social relationships and understand how social relationships affect trust levels. This research uses the theory of social relationships as an understanding of the level of trust in modern organizations, the theory of trust based on three dimensions namely trust in information, motives, and competence. Statistical descriptive qualitative research method is used as an approach supported by Delphi analysis, Analytical Hierarchy Process (AHP), and TOPSIS (Technique for Others Preference by Similarity to Ideal Solution). In identifying factors in the social relationship between policy and community, nine social relationship factors were obtained, including Communication (A1); Trust (A2); Cultural (A3); Procedural Justice (A4); Problem-Solving (A5); Transparency (A6); Engagement (A7); Collaboration (A8); Empowerment (A9). On the one hand, in the context of relative importance, the weight value at the criteria level is trust in Information (C1) (19.8%); Trust in Motives (C2) (31.2%); Trust in Competence (C3) (49%). Based on the results of the 3D trust level-based mapping analysis on social relationships, of the nine alternatives there are no factors with complete level (level 5) and Ignorance (Level 1). Overall, there are two alternative social relationship factors with high trust level (level 4), namely Trust (A2) and Collaboration (A8). These findings suggest that social relationship factors, such as trust (A2) and Collaboration (A8), play an important role in increasing the trust value of institutions related to trust from the community.

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Numerous overlapping and inconsistent views of academicians and practitioners on construct of employee engagement have led to the development of various measurement instruments that differ in terms of the variables. The article attempts to develop an assessment instrument and to assess content validity of the proposed variables/dimensions. The construct is generated through grounded theory method, conducting structured interviews of human resource heads (15 best firms). The assessment of content validity is done through six domain experts. Content validity index, Kappa statistic, and content validity ratio (Lawshe test) were implemented for content validity. Three dimensions (alignment, affective, and action-oriented) having 10 items each were identified. The item content validity index (I-CVI) ranged from 0.66 to 1 and scale content validity index (S-CVI/Ave) ranged from 0.848 to 0.932. The instrument is assessed with high content validity. It bridges the research gap of incongruity among academic and industry. The next step of research will involve testing of this instrument for psychometric properties and testing its comprehensiveness for respondents.
Article
The choice of a suitable collaborative robot (cobot) for a real-time industrial process is one of the obstacles to effective robot implementation in terms of energy and cost. The cobot selection process for an application have become more complex due to increasing sophisticated features and capabilities in cobots offered by the manufacturers. The paper presents a hybrid Multi-Criteria Decision-Making (MCDM) technique based on Analytical Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) approaches for selecting cobots for fuel filter assembly operation. The product design methodology, manufacturing method, and associated cost are directly influencing the decision on cobot selection. The most appropriate robot to accomplish the desired task at the lowest possible cost and capability can be selected by AHP with prospective criterion weight for subsequent processing. The TOPSIS approach orders alternatives based on the prominence of criteria. A diesel fuel filter assembly process case was considered for validating the proposed technique of cobot selection process. An expert knowledge base was generated for 12 advocated cobots and the best cobot was selected using the proposed hybrid MCDM technique.
Article
The perception of universities as trustworthy institutions has been challenged by heightened public distrust in science and public institutions. In this context, understanding trust relationships between higher education institutions and society could provide vital intelligence to safeguard and grow the increasingly disrupted higher education sector. The article presents a systematic review of empirical studies that focus on trust in higher education institutions. It aims to map research trends and empirical gaps to provide insights into the state of research in this area. The review found that most research has examined trust within the university context, with significantly less attention on trust between the universities and the broader societies they serve. Within the latter, trust relationships with business and industry domains have received greater empirical attention than those with community and government. These findings have implications for purposeful and meaningful trust-based capacity and capability building at individual and institutional levels.
Article
The use of Information and Communication Technologies (ICTs) for people with Neurodevelopmental Disorders (NDD) is increasing; however, it is currently hard to assess its quality as there are issues regarding the lack of consensus on how to design these technologies. Here, using a Delphi method, we built a trans-ICTs inventory named the Design ICT Inventory (DICTI) to guide and gauge design in the 4 main ICTs dedicated to people with NDD (serious game/App, robotics, video modeling, augmentative and alternative communication). After two rounds with feedback from 12 experts, we obtained consensus and agreement for each of the 13 items of the inventory: customization; feedback; rewards; contextualized learning; enhance motivation; manage difficulty; increasing accessibility; clarity of instruction and content; attention capacity; clear goals; minimalistic graphics and audio; human interaction; and trustworthy. The DICTI provides an easy tool to use in order to assess the design of ICTs. Future research is needed to ensure the inter-reliability of the inventory and its relevance in assessing ICT.
Article
Purpose Consumers increasingly rely on organisations for online services and data storage while these same institutions seek to digitise the information assets they hold to create economic value. Cybersecurity failures arising from malicious or accidental actions can lead to significant reputational and financial loss which organisations must guard against. Despite having some critical weaknesses, qualitative cybersecurity risk analysis is widely used in developing cybersecurity plans. This research explores these weaknesses, considers how quantitative methods might address the constraints and seeks the insights and recommendations of leading cybersecurity practitioners on the use of qualitative and quantitative cyber risk assessment methods. Design/methodology/approach The study is based upon a literature review and thematic analysis of in-depth qualitative interviews with 16 senior cybersecurity practitioners representing financial services and advisory companies from across the world. Findings While most organisations continue to rely on qualitative methods for cybersecurity risk assessment, some are also actively using quantitative approaches to enhance their cybersecurity planning efforts. The primary recommendation of this paper is that organisations should adopt both a qualitative and quantitative cyber risk assessment approach. Originality/value This work provides the first insight into how senior practitioners are using and combining qualitative and quantitative cybersecurity risk assessment, and highlights the need for in-depth comparisons of these two different approaches.
Article
This article explains different dimensions of trust relevant to trust in government and, therefore, suggests a brief model for practical application. The study pursues content analysis method for theoretical treatment of knowledge produced from studying secondary sources of literature. Imitating the context, the concept of trust is clarified first, and then dimensions of trust are arranged under two broad heads: institutional trust and social trust. And then follow the analyses and the subdivisions thoroughly. A compendious model is suggested with possible solutions for public trust in government. Explanations claim that aggregation of institutional trust, that is, political, administrative and social trust, might build an array of trustworthy governance, though adequate pertinent literature are not easily available. This paper recommends that trust in government model may be tested for further empirical study.
Article
Suppliers play an important role in achieving an organization's sustainability goals. By engaging sustainable suppliers, an organization gets clean and green materials to ensure that their end-products are environmentally friendly. Sustainable supplier selection is a challenging task as it involves a complex decision making process involving different objectives and organization priorities. We propose a combined AHP-TOPSIS multiple criteria decision-making approach to solve this problem considering the uncertainty involved and to evaluate the quantitative and qualitative data. In this research, ethics is taken as the fourth dimension of sustainability along with Triple Bottom Line, considering that ethics plays a crucial role in purchasing activity and supplier selection. These four dimensions for sustainable supplier selection criteria have been divided into 16 sub-criteria to evaluate the suppliers. The model is demonstrated by its application to select a sustainable supplier in a real world electronics case company. The results indicate that economic factors still dominate during sustainable supplier selection. In selecting a sustainable supplier, it is found that prominence is given to human rights, safety systems and occupational health, pollution control and resource reduction and consumption, code of conduct, and transparency in suppliers' business and accounting criteria, which covers the other dimensions of sustainability. The application of the proposed model demonstrates the evaluation of tangible and intangible sustainability criteria in selecting a supplier. The result provides a ranking for the suppliers by showing their distances from the positive ideal solution of a sustainable supplier.
Article
Purpose: To develop an automated image recognition software for the objective quantification of choroidal vascularity index (CVI) and choroidal thickness (CT) at different choroidal locations on images obtained from enhanced depth imaging optical coherence tomography (EDI-OCT), and to validate its reliability and investigate the difference and correlation between measurements made by manual and software. Methods: A total of 390 EDI-OCT scans, captured from 130 eligible emmetropic or myopic subjects, were categorized into four grades in terms of their accessibility to identify the choroidal-scleral interface (CSI) and were further assessed for CT and CVI at five locations (subfoveal, nasal, temporal, superior and inferior) by the newly developed Choroidal Vascularity Index Software (CVIS) and three ophthalmologists. Choroidal parameters acquired from CVIS were evaluated for its reliability and correlation with ocular factors, in comparison to manual measurements. Distribution of difference and correlation coefficient between CVIS and manual measurements were also analysed. Results: Choroidal Vascularity Index Software (CVIS) demonstrated excellent intra-session reliability for CT (ICC: 0.992) and CVI (ICC: 0.978) measurements, compared to the relatively lower intra- and inter-observer reliability of manual measurements. Choroidal Vascularity Index Software (CVIS) and manual assessments had the highest correlation at nasal choroid (CT: r = 0.829, p < 0.001; CVI: r = 0.665, p < 0.001). Choroidal parameters identified with CVIS showed stronger correlations with axial length than manual measurements. Conclusion: This automated software, CVIS, exhibited excellent reliability compared to manual measurements, which are subject to image quality and clinical experience. With its validated clinical relevance, CVIS holds promise to serve as a flexible and robust tool in future vitreoretinal and chorioretinal studies.
Article
The threat of terror in Southeast Asia has been currently divided into three generations of terror: Al-Qaeda terror network, ISIS terror network and IS terror network.This study aims at providing a risk analysis on the development of the Islamic State network in Southeast Asia. This study employed Analytical Hierarchy Process (AHP) approach, TOPSIS. The AHP method is used to give weight to risk identification criteria. The TOPSIS method is used to provide the value analysis of threats, vulnerability, and impact in order to determine the threat-based risk level assessment, vulnerability, and the impact of the TOPSIS calculation results. The risk analysis of the development of Islamic State in Southeast Asia resulted three countries were categorized in the category of Low: Indonesia, Malaysia and Thailand. Indonesia has the value of risk factor of 0.170; Malaysia has the value of risk factor of 0.088 and Thailand has the value of risk factor of 0.176. On the other hand, the Philippines has the value of risk factor of 0.351 in the category of Guarded. © 2020, International Forum of Management Scholars. All rights reserved.
Article
Trust and distrust can play an important role in a healthy supply chain collaborative relationship, and both carry potential shortcomings. Little attention has been paid to understanding and explaining the development process of trust and distrust in supply chain collaborations, especially in an international context. Using the Transaction Cost Economics theory, this study begins by discussing expressions of trust and distrust within the context of a supply chain collaboration dyad. Then, we explore how trust and distrust interact at a network level. Using a novel, longitudinal, multi-case-study approach, this paper provides new empirical evidence of the complementary roles of trust and distrust in supply chain collaboration, exploring how these concepts work together across different stages of the relationship and in different contexts. This study distinguishes between 'competence trust' and 'integrity trust' concerning collaboration contracts which typically create distrust. Finally, this paper offers unique insights into the influence of culture on the interpretation and performance of trust and distrust in international supply chain collaboration, grounded in the context of the Chinese automotive industry. Highlights: • We challenge the idea that trust and distrust substitute for each other as ends of a continuum. • We provide a more nuanced platform on which to deploy a TCE-trust lens to understand productive and unproductive supply chain collaboration. • We provide insights into more nuanced forms of trust predicting the conditions under which supply chain collaborations develop healthy versus unhealthy levels of trust, and the forms of that trust. • We offer unique insights into the influence of culture on the interpretation and performance of trust and distrust in international SCC. 2 • We present longitudinal, multi-case data of international supply chain collaboration in the Chinese automotive industry.
Article
The broad isolation, separation and loss resulting from the COVID-19 pandemic raises risks for couples’ relationship quality and stability. Guided by the vulnerability-stress-adaptation (VSA) model, we suggest that how pandemic-related loss, isolation, and separation impacts couples’ relationships will vary depending on the amount and severity of pandemic-related stress, together with enduring personal vulnerabilities (e.g., attachment insecurity), both of which can disrupt adaptive dyadic responses to these challenges. A review of emerging research examining relationship functioning prior to and during the initial stages of the pandemic offers support for this framework. We draw upon additional research to suggest pathways for mitigating relationship disruptions and promoting resilience.
Article
A global decline in public trust has created a strong need for governments worldwide to engage citizens in order to enhance policy legitimacy and ensure effective post-Fukushima energy transitions. Deliberative policy-making – an advanced form of participatory policy-making that emphasises dialogue and debate – is widely regarded as an intervention that can enhance trust and subsequently legitimacy of energy transitions policies. However, the potential and limits of deliberative policy-making remain the subject of debate. This paper contributes to this debate by exploring deliberative policy-making from a trust perspective. We develop a trust-based systems framework of deliberative policy-making in the energy transitions context to understand, examine, and conceptualise the quality of such policy-making processes. Our framework is tested and applied to a case study of a national deliberative poll (DP) on energy held in Japan in 2012. This study draws on qualitative and quantitative data derived from the DP, in particular from a two-day deliberative forum involving 285 citizens. The findings indicate that the existence of a trust gap may jeopardise the quality of deliberative processes where citizen participation is considered as an input and enhanced policy legitimacy as an output of a policy-making system. We also show that the trust gap is a complicated concept consisting of three dimensions (trust in information, motives, and competence) and three types of directional dynamics (vertical, horizontal, and temporal). Our study identifies the context of public distrust as well as the broader political environment as two critical contextual conditions that may inhibit the closure of the trust gap. Our study contains rich insights on deliberative policy-making in the energy context, arguing that it carries no guarantee of enhanced policy legitimacy. Policy-makers in the energy transitions field need to focus attention on creating the conditions to build public trust in order to enhance policy legitimacy and thus realise the potential benefits of deliberative practices of policy-making.
Article
Purpose The purpose of this study is to recognize critical barriers for Lean manufacturing practices implementation in small and medium enterprises (SMEs) focusing in the context of a developing economy. The advancement of SMEs is of utmost important for a surge in exports while competing with other countries and these barriers have to be given due importance as they play a major role in stalling the overall development of SMEs. Design/methodology/approach In this present investigation, 26 barriers to Lean implementation in SMEs have been identified after an extensive study of the literature available on the subject. After that, the influential barriers were investigated through the Analytical hierarchy process-Technique of order preference by similarity to ideal solution (AHP-TOPSIS) method using priority weightage given to them by different experts in their industries. The ranking given to the barriers is based on the AHP-TOPSIS method and has been validated by the sensitivity analysis. Findings The investigation reveals that for the successful implementation of Lean manufacturing practices, the will of the management, individual will power and contribution of the people matter a lot apart from other barriers such as flexibility, expertise of the people, resources and resistance offered by the people to new programs. The solutions for overcoming these barriers are also provided in this study and a model has been suggested for the same. Research limitations/implications This work was devoted to the evaluation of obstacles in the introduction of Lean practices and prioritizing them. But it was limited to the medium- and small-scale organizations located in Northern India. Further studies can expand the scope to the large-scale units in the field. Moreover, the scope of this study was confined to the manufacturing sector. Future studies can extend it to the non-manufacturing environments such as the service sector, health care, etc. This investigation was based on the judgments of industry experts and academicians. Another approach such as Viekriterijumsko kompromisno rangiranje can be used for future investigations. Originality/value This study is significant when keeping in mind the contribution of SMEs to a country’s economy, especially in the Indian context.
Article
Purpose Artificial intelligence (AI) fosters economic growth and opens up new directions for innovation. However, the diffusion of AI proceeds very slowly and falls behind, especially in comparison to other technologies. An important path leading to better adoption rates identified is trust-building. Particular requirements for trust and their relevance for AI adoption are currently insufficiently addressed. Design/methodology/approach To close this gap, the authors follow a qualitative approach, drawing on the extended valence framework by assessing semi-structured interviews with experts from various companies. Findings The authors contribute to research by finding several subcategories for the three main trust dimensions ability, integrity and benevolence, thereby revealing fundamental differences for building trust in AI compared to more traditional technologies. In particular, the authors find access to knowledge, transparency, explainability, certification, as well as self-imposed standards and guidelines to be important factors that increase overall trust in AI. Originality/value The results show how the valence framework needs to be elaborated to become applicable to the AI context and provide further structural orientation to better understand AI adoption intentions. This may help decision-makers to identify further requirements or strategies to increase overall trust in their AI products, creating competitive and operational advantage.
Article
Prequalification of suppliers in the Construction Supply Chain is considered a crucial step to assure to their ability to deliver socially sustainable projects. This research identifies the most important social sustainability prequalification criteria for supplier selection in Construction Supply Chain. Additionally, a Multi-Criteria Decision Making (MCDM) model based on social indicators of sustainability is proposed in this research. Structured interviews were organized with experienced practitioners to define the relative importance weights of criteria that have collected in the first phase using Analytic Hierarchy Process (AHP). As such, the AHP is applied to develop mathematical determination to achieve the weights of social indicators. Technique for Order Preference by Similarity to the Ideal Solution (TOPSIS) method is used to evaluate the different suppliers in the construction supply chain against 17 identified attributes. Ultimately, the closeness coefficients of the suppliers are estimated in order to identify social performance. The research aims at proposing a computational model of MCDM in order to introduce it to the construction organizations to utilize in the supplier prequalification process. A computational model is developed and a case study is worked out to illustrate the proposed methodology in supplier selection to ensure sustainable construction projects. Afterwards, the model is validated and a sensitivity analysis is conducted to analyze the impact of changing the weights of the considered attributes in the model outputs.
Article
Purpose There are indications that trust is essential in innovation ecosystems relations. However, studies have not yet focused on deeply exploring such connection. The purpose of this paper is to discuss the influence of trust among actors in the context of innovation ecosystems. Design/methodology/approach This study developed a conceptual framework and a set of propositions. We raised a discussion based on the intertwining of three widely known dimensions of trust (ability, benevolence and integrity) and four dimensions of innovation ecosystems (network collaboration, interdependency, value co-creation and innovation objectives). Findings This paper suggests that trust contributes to the development of innovation ecosystems’ dimensions. In addition, it sheds light on the need to consider all three dimensions of trust together and simultaneously, because, by itself, none of them is sufficient to build trust in innovation ecosystems. Also, we argue that the different connections between the dimensions of trust and those of innovation ecosystems lead to the development of such ecosystems. Originality/value Through the approach of an underexplored area of research, this paper contributes to a broad understanding of the role of trust in innovation ecosystems toward the pursuit of creating innovation. It also proposes a novelty to the field, by suggesting four dimensions of innovation ecosystems to help managers analyze ecosystems through a more practical perspective.
Article
In the "We the Media" era, the rules for forming social users' following relationships are complex. Links generated between two social user nodes are influenced by not only the structural information of their social network nodes but also the users’ occupational environments, interests in opinions, topics, social psychology, etc. In the existing studies of link prediction in complex networks, predicting the possibility of link generation between two nodes that have not yet generated edges in a complex network is calculated mainly from the known network nodes and structural information. Such studies, in which the main predictors are the structural similarities among social nodes or user location nodes, cannot fully explore and utilize the social network node users’ public opinion characteristics. To quantitatively identify the influence of different dimensions of public opinion factors on predicting links between social user nodes, we present a study on the prediction of social network links in "We the Media" networks. Starting with the characteristics of the elements found in public opinions on “We the Media” networks, in which public opinions are multidimensional and multilayered and possess multiple attributes, we built a multidimensional network model oriented towards the topology of public opinions on “We the Media” networks. Combined with an analysis of the driving factors in the formation of user-node relationships in social networks, we designed a prediction algorithm that works on multidimensional network links. Furthermore, we conducted an empirical analysis of social relationship prediction, whose effectiveness has also been compared with baseline methods such as the Common-Neighbourhood-Driven model, the Jaccard index, and the SimRank method. We chose the area under the curve (AUC) as the indicator of link prediction and evaluation using “We the Media” public opinion data from Weibo.com. The research findings of this paper can be summarized as follows: (1) The effectiveness of the multidimensional network link prediction algorithm is significantly higher than those of the baseline methods. (2) The prediction algorithm presented in this paper works on multidimensional network links and can evaluate the effects of different dimensions of public opinion factors on the prediction of user-node links in social networks. (3) The element of occupational environment improves the accuracy much more than the element of user interest in opinions and topics when predicting user-nodes’ links, while the element of social psychology reduces the accuracy.
Article
The literature on influencer marketing has identified opinion leadership of influencers and parasocial relationship with influencers as two focal constructs affecting followers' purchase intention; yet they are only studied in isolation. This research aims to provide a comprehensive understanding of the effects of the two key constructs by combining and comparing them in a model with the moderators of post characteristics, namely post type and correspondent inference. Empirical results from 409 online followers of two Instagram accounts confirm the complementary effects of opinion leadership and parasocial relationship in influencer marketing and reveal the more prominent role of parasocial relationship over opinion leadership in affecting followers’ purchase intention. These effects are moderated by post characteristics. Storytelling posts intensify both effects. Correspondent inference enhances the effect of parasocial relationship, but not that of opinion leadership. These findings point to the importance of the social aspect of influencer marketing and inform the influencer marketing research and practice on “who says what” for improving communication effectiveness.
Article
This article discusses the relevance of citizen, business, and public sector trust in risk management regarding socio-environmental conflicts over renewable energies in Chile. The study was qualitative, on a simple case of embedded design, and analysed employing a content analysis, two wind projects (Renaico and La Cabaña) and two small-scale hydroelectric plants (Picoiquén River and Los Aromos) in the Region of La Araucanía, Chile. The results show the importance of trust in risk management due to socio-environmental conflicts, revealing the affective/subjective dimension through variables such as the Sense of Justice, Integrity, Transparency, Benevolence, Honesty, and Commitment with the interests of others, and variables such as Efficiency, Competence, and Consistency of Behaviour in its technical dimension.
Article
Small and medium enterprises (SMEs) are under pressure to adopt sustainable practices in their business due to increasing environmental challenges. This study aims to identify and prioritize the solutions to overcome the barriers in the implementation of ecodesign practices in SMEs. This study helps the companies to develop and implement the strategies on priority using higher ranked solutions. In this study, a framework is proposed that is based on fuzzy analytical hierarchy process and fuzzy technique for order preference by similarity to ideal solution to rank the solutions that overcome the barriers in ecodesign implementation in SMEs. The proposed framework is illustrated by conducting a case study of an Indian ring and piston manufacturing company. This framework provides an effective support in the decision-making of the company for producing eco-friendly products through the implementation of ecodesign practices. Results of this study emphasize that training of designers to use different ecodesign tools is an essential practice for SMEs.
Article
Solar energy is considered as the most used resources of non-conventional energy compared to Wind and Tidal energy. A photovoltaic (PV) system is used to generate solar energy by photovoltaics. The solar panel is one of the vital parts of a photovoltaic system and there has been a lot of research works reported with the objective of reducing its material costs with better energy efficiency. In order to select the best solar panel, it is necessary to make a balance between tangible and intangible criteria that conflict with each other. The various problems of solar panel selection and the existing methods to solve the problems have been studied elaborated in this research work. The findings of this review paper will help the stakeholders and decision makers in sorting out some of the uncertainties in the selection of Solar panel.