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The “Key” to Moving on: A Frame Analysis of Entrepreneurs’ Venture-failure Narratives for Public Audiences
Group & Organization Management
Abstract
Venture-failure is a common experience for many entrepreneurs, but the strategies they adopt in framing venture-failure narratives to public audiences is not well studied. Addressing this knowledge gap, the study examines how entrepreneurs construct stories that stimulate responses from public audiences during the “moving on” phase. Our analysis of 91 failure blog posts shows how entrepreneurs use framing mechanisms referred to as “keyings” that layer together literal interpretations and re-interpretations of failure. Moreover, we show how the layering of distinctly different primary and secondary keyings shape the tone of venture-failure narratives and stimulate legitimacy signals from audiences to try again. Our study advances the entrepreneurial failure literature by elaborating how failure narratives engage broad public audiences and why these matter as entrepreneurs move on to their next venture. We argue that keyings underpin these efforts by supporting integrative and dynamic presentations of failure to public audiences.
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We investigate what distinguishes social entrepreneurial ecosystems (SEEs) from entrepreneurial ecosystems (EEs) through appreciation of the importance of context—the multiplex of intertwined social, spatial, temporal, historical, cultural, and political influences. Community is incorporated as a key variable and hitherto overlooked dimension of the structure and influence of SEEs. We draw on extant literature and examples of a variety of SEEs to support our propositions and demonstrate why considerations of both context and community are critical to advance understanding of SEEs. We contribute to the study of SEEs by presenting a new conceptual framework and theorizing SEE as an evolving composite of interdependent actors who interact and collaborate across multiple levels to collectively generate positive externalities and drive sustainable solutions to social problems.
Research on the role of affect in the entrepreneurial process has surged over time, resulting in a vibrant field of inquiry. To advance scholarship in this area, we conduct an inductive analysis of 162 published articles, critically analyzing the state of research on affect in entrepreneurship. We develop an organizing framework to capture three major conversations in existing research—affect valence (feelings), discrete emotions, and emotional competencies—and encompass several outcomes studied within each conversation. We find that limited work has been done to explore the antecedents of affect (both feelings and discrete emotions), anticipated affect deserves greater consideration, and affective influence of stakeholders on entrepreneurs remains overlooked. Research on negative affect and emotional competencies also remains scarce in the entrepreneurship literature. Future inquiry would do well to take a multilevel approach to affect, explore affective phenomena over time, and cast light on the role of emotional competencies in the entrepreneurial process. We also spotlight crucial empirical advancements, including big data and artificial intelligence, for affect research going forward.
Business failure often leads entrepreneurs to craft public narratives. Taking a performative storytelling perspective of such narratives, we investigate how entrepreneurs jointly reevaluate their ideas and identities, and how this relates to their subsequent career paths. We theorize that the stories entrepreneurs tell shape who they become, changing not only how others see them but also how they see themselves. This broadens theoretical understanding of how failed entrepreneurs navigate their transition to a diverse array of subsequent careers, including different forms of serial entrepreneurship (same industry; new industry) and exit (startup employee; established business employee; exit with reentry).
Research is not merely report-writing; it also involves elements of storytelling. In this essay, we reflect on two narrative archetypes in entrepreneurship research: the stories of entrepreneurship as a road to salvation and means to emancipation. We outline a framework to analyze research from a storytelling perspective, apply this framework to identify implicit assumptions and methodological biases in mainstream research, and discuss how a storytelling framework can be used to generate alternative stories. We argue for a more empirically grounded research agenda that continues the development of entrepreneurship research into a rich and diverse field.
This paper considers the way organizations respond to failure by actively repositioning the failed outcome as success. When an organization fails to meet planned goals, they do not necessarily learn from the experience, automatically terminate the plan, or persist with the failing course of action. Instead, another response is to shift original aspirations by recasting what was achieved, acting as if the ensuing failure is positive, despite indicators suggesting otherwise. As a mode of organizational interpretation, this repositioning reformats the criteria for what is success in order to move forward, enabling organizations to continue failed outcomes and their tasks that are well past their use-by date. After detailing this adjustment, we model an active-acceptance protocol on failure, discussing whether organizational effectiveness is predictable from how firms respond to failure in this way. The paper fills a gap in dialogue specific to failing by opening an alternative path to understand how organizations frame failure differently.
The formation of a hybrid organizational identity is a significant challenge for many social enterprises. Drawing on in‐depth longitudinal data from the first three years of a successful social enterprise – Fairphone, founded in Amsterdam – we induce an empirically grounded theoretical model of how a hybrid organizational identity is formed. We identify a general process of organizational identity formation, with founders, leaders and members experimenting with different organizational characters describing ‘who they are’ as well as with alternative social impact strategies defining ‘what they do’. As part of this experimental process, we elaborate the role of a key leadership process – ‘rekeying’, which involves leaders re‐figuring prior understandings into more dual readings – which we found facilitates ongoing adaptation and helps members of the organization to become progressively better able at combining multiple objectives and values as part of a shared hybrid identity. Our theoretical model of hybrid organizational identity formation has a number of direct implications for ongoing research on organizational identity formation and hybrid organizations.
We assess whether and how entrepreneurs' digital identities change in response to entrepreneurial failure based on a sample of 760 entrepreneurs who experienced failure. We analyze a longitudinal dataset of Twitter messages before, during, and after a business failure with a language-based method of computerized text analysis. The results of our explorative research indicate that the financial, social, and psychological consequences of failure are reflected in entrepreneurs' Tweets and lead to changes in their digital identities. Among others, entrepreneurs' language decreases in emotional tone and indicates increased psychological distress. Simultaneously, we observe higher levels of self-assurance and reflection after failure. We conclude by outlining the potential of using Twitter-generated digital footprints in future entrepreneurship research.
What are the strategies entrepreneurs apply to present business closure to public audiences? Most entrepreneurs choose to communicate venture failure publicly so as to foster a favorable impression of failure, in effect engaging in impression management to maintain and/or repair their professional reputation for future career actions. To date, however, the focus of most research has been on managing failure within organizational settings, where organizational actors can interact closely with their audiences. We know little about entrepreneurs’ strategies in presenting failure to public audiences in cases where they have limited opportunities for interaction. In response to this, we present an analysis of public business-closure statements to generate a typology of five venture-failure narratives––Triumph, Harmony, Embrace, Offset, and Show––that explains entrepreneurs’ distinct sets of impression management strategies to portray failure in public. In conclusion, we theorize from our public venture-failure typology to discuss how our work advances understanding of the interaction between organizational failure, impression management and entrepreneurial narratives.
How does the legitimacy conferred on entrepreneurial endeavors affect the legitimacy of subsequent ones? We extend the notion of a “legitimacy threshold” to develop and test a recursive model of legitimacy. Whereas extant research has focused on whether entrepreneurial endeavors garner sufficient support from key audiences to cross this threshold, we argue that the order of magnitude by which they succeed or fail is consequential for later entrants, too. Distinguishing “blockbuster” from “unsung” successes, and “path breaking” from “broken path” failures, we contend that recent successes and failures affect related subsequent endeavors in predictable, though sometimes counterintuitive ways. We test our hypotheses by examining 182,358 entrepreneurial endeavors pitched within 165 categories over a six-year period on Kickstarter, one of the most important crowdfunding platforms. We show that individual outcomes, taken collectively, generate legitimacy spillovers, either by encouraging audiences to repeatedly support other related endeavors or by discouraging them from doing so. Our research contributes to understanding the recursive nature of legitimacy, the competitive dynamics of entrepreneurial efforts, and crowdfunding platforms.
This paper attempts to shed light on the nexus of relationships existing between failure, bankruptcy, institutional context, and local characteristics on one hand and entrepreneurship, firm survival, and performance on the other. The aim is to provide a larger vantage point from which to read the research included in this issue with the overall ambition to contribute to a better understanding of our entrepreneurial societies and the role of failure within markets. In this respect, the focus here is mainly on the institutions governing the bankruptcy procedures which do much more than simply regulating the exit of insolvent firms and protecting creditors’ investments, minimizing the social cost of failures. They set up the revolving doors through which creditors can reinvest the recovered capital in new entrepreneurial projects and failed entrepreneurs can bring back to the market their skills and their entrepreneurial spirit for fostering new and hopefully successful ventures. Therefore, by managing bankruptcy, the institutions are not only protecting the economy. Instead, they have become a tool of economic policy, devoted to the delicate issue of regulating a physiological event to the market while avoiding too much waste of resources. In a more positive perspective, managing insolvency and failure is also a mean to strengthen competitiveness and growth, making it possible to stimulate the market in reshuffling skills and resources into new activities. A deeper understanding can in turn contribute to the implementation of better and more efficient policies by integrating bankruptcy as a natural component of firm and market life.
In addition to their professional social media accounts, individuals are increasingly using their personal profiles and casual posts to communicate their identities to work colleagues. They do this in order to ‘stand out from the crowd’ and to signal attributes that are difficult to showcase explicitly in a work setting. Existing studies have tended to treat personal posts viewed in a professional context as a problem, since they can threaten impression management efforts. These accounts focus on the attempts of individuals to separate their life domains on social media. In contrast, we present the narratives of professional IT workers in India who intentionally disrupt the boundaries between personal and professional profiles in order to get noticed by their employers. Drawing on the dramaturgical vocabulary of Goffman (1959) we shed light on how individuals cope with increased levels of self-disclosure on social media. We argue that their self-presentations can be likened to post-modern performances in which the traditional boundaries between actor and audience are intentionally unsettled. These casual posts communicate additional personal traits that are not otherwise included in professional presentations. Since there are no strict boundaries between formal front-stage and relaxed back-stage regions in these types of performance, a liminal mental state is often used, which enables a better assessment of the type of information to present on social media.
Emojis are pictures commonly used in texting. The use and type of emojis has increased in recent years; particularly emojis that are not faces, but rather objects. While prior work on emojis of faces suggest their primary purpose is to convey affect, few have researched the communicative purpose of emojis of objects. In the current work, two experiments assess whether emojis of objects also convey affect. Different populations of participants are shown text messages with or without different emojis of objects, asked to rate the message’s affective content, and indicate their confidence in their ratings. Overall results suggest that emojis of objects communicate positive affect, specifically joy. These findings are framed in the sociological theory of emotion work, suggesting that the time and effort involved in using emojis may help maintain and enhance social relationships.
The current research investigates the effectiveness of impression management strategies available to entrepreneurs to foster social legitimacy with stakeholders following venture failure. We use a conjoint experiment to examine how different attributions of causes of failure influence the general public's legitimacy judgments. The most effective strategy proves to be the entrepreneurs distancing themselves from the failure, in that they attribute the failure to external factors that are not under the entrepreneurs' volitional control, and brought about by circumstances that are unlikely to reoccur. Our analysis also considers how the audience members' dispositional agreeableness and general self-efficacy influence judgment formation.
Purpose
– Social media technologies are used by many organizations to project a positive image of their strategies and operations. At the same time, however, there are an increasing number of reports of slip-ups linked to poor situational awareness and flawed self-presentations on social media platforms. The purpose of this paper is to explore the triggers of inappropriate social media posts.
Design/methodology/approach
– Data were collected during a qualitative study of social media use in 31 organizations in the UK and interpreted using concepts from Erving Goffman’s theory of impression management.
Findings
– The findings point to a series of demanding triggers, which increase the likelihood of insensitive and contextually inappropriate posts and also damage fostered impressions.
Originality/value
– The authors identify four triggers linked to inappropriate social media posts, namely: speed and spontaneity; informality; blurred boundaries; and the missing audience. The authors also discuss how extending the notion of what Goffman refers to as “situation-like” encounters provides useful insights into impression management on social media.
Research on entrepreneurial failure has primarily addressed two issues: the causes and potential consequences of business failure for entrepreneurs. However, few studies are devoted to rethinking the concept of entrepreneurial failure as a multiform phenomenon that involves various configurations. This article extends the understanding of entrepreneurial failure by examining the different configurations that can occur and the associated profiles of failing entrepreneurs. To that end, two major approaches to configuration-theoretically derived typology and empirically grounded taxonomy-have been used to offer a more nuanced view of entrepreneurial failure. This study's findings provide a starting point for a stronger theoretical grounding of research that goes beyond the traditional interpretation of entrepreneurial failure and opens new avenues of research opportunities to explore and compare the different configurations that have emerged and identify the possible dynamism and trajectories among these configurations.
This article examines two blogs written by the spouses of game developers about extreme and exploitative working conditions in the video game industry and the associated reader comments. The wives of these video game developers and members of the game community decry these working conditions and challenge dominant ideologies about making games. This article contributes to the work intensification literature by challenging the belief that long hours are necessary and inevitable to make successful games, discussing the negative toll of extreme work on workers and their families, and by highlighting that the project-based structure of game development both creates extreme work conditions and inhibits resistance. It considers how extreme work practices are legitimized through neo-normative control mechanisms made possible through project-based work structures and the perceived imperative of a race or ‘crunch’ to meet project deadlines. The findings show that neo-normative control mechanisms create an insularity within project teams and can make it difficult for workers to resist their own extreme working conditions, and at times to even understand them as extreme.
Prior research highlights storytelling as a means for entrepreneurs to establish venture legitimacy and gain stakeholder support. We extend this line of research by examining the role that projective stories play in setting expectations and the dynamics that ensue. Such attention highlights a paradox-the very expectations that are set through projective stories to gain venture legitimacy can also serve as the source of future disappointments. Because of inherent uncertainties that projective stories mask, ventures will likely deviate from their early projections, thereby disappointing stakeholders. This, in turn, can result in a loss of legitimacy. Recognizing that entrepreneurship is an ongoing process, we examine the constraints and possibilities of maintaining or regaining legitimacy through revised storytelling. We conclude the paper with implications for research on entrepreneurial storytelling as an ongoing process.
Despite the centrality of meaning to institutionalization, little attention has been paid to how meanings evolve and amplify to become institutionalized cultural conventions. We develop an interactional framing perspective to explain the microprocesses and mechanisms by which this occurs. We identify three amplification processes and three ways frames stack up or laminate that become the building blocks for diffusion and institutionalization of meanings within organi-zations and fields. Although we focus on the “bottom-up” dynamics, we argue that framing occurs in a politicized social context and is inherently bi-directional in line with structuration because micro-level interactions instantiate macro structures. We consider how our approach complements other theories of meaning-making, its utility for informing related theoretical streams and its implications for organizing at the meso and macro levels.
For all its richness and potential for discovery, qualitative research has been critiqued as too often lacking in scholarly rigor. The authors summarize a systematic approach to new concept development and grounded theory articulation that is designed to bring “qualitative rigor” to the conduct and presentation of inductive research.
Since 1999 blogs have become a significant feature of online culture. They have been heralded as the new guardians of democracy, a revolutionary form of bottom-up news production and a new way of constructing self and doing community in late-modern times. In this article I highlight the significance of the 'blogosphere' as a new addition to the qualitative researcher's toolkit and some of the practical, theoretical and methodological issues that arise from this. Some of the key ethical issues involved in blog data collection are also considered. The research context is a project on everyday understandings and experiences of morality.
Thematic analysis is a poorly demarcated, rarely acknowledged, yet widely used qualitative analytic method within psychology. In this paper, we argue that it offers an accessible and theoretically flexible approach to analysing qualitative data. We outline what thematic analysis is, locating it in relation to other qualitative analytic methods that search for themes or patterns, and in relation to different epistemological and ontological positions. We then provide clear guidelines to those wanting to start thematic analysis, or conduct it in a more deliberate and rigorous way, and consider potential pitfalls in conducting thematic analysis. Finally, we outline the disadvantages and advantages of thematic analysis. We conclude by advocating thematic analysis as a useful and flexible method for qualitative research in and beyond psychology.
We use content analysis to examine the content analysis literature in organization studies. Given the benefits of content analysis, it is no surprise that its use in organization studies has been growing in the course of the past 25 years (Erdener & Dunn, 1990; Jauch, Osborn, & Martin 1980). First, we review the principles and the advantages associated with the method. Then, we assess how the methodology has been applied in the literature in terms of research themes, data sources, and methodological refinements. Although content analysis has been applied to research topics across the subdomains of management research, research in strategy and managerial cognition have yielded particularly interesting results. We conclude with suggestions for enhancing the utility of content analytic methods in organization studies.
We define cultural entrepreneurship as the process of storytelling that mediates between extant stocks of entrepreneurial resources and subsequent capital acquisition and wealth creation. We propose a framework that focuses on how entrepreneurial stories facilitate the crafting of a new venture identity that serves as a touchstone upon which legitimacy may be conferred by investors, competitors, and consumers, opening up access to new capital and market opportunities. Stories help create competitive advantage for entrepreneurs through focal content shaped by two key forms of entrepreneurial capital: firm-specific resource capital and industry-level institutional capital. We illustrate our ideas with anecdotal entrepreneurial stories that range from contemporary high-technology accounts to the evolution of the mutual fund industry. Propositions are offered to guide future empirical research based on our framework. Theoretically, we aim to extend recent efforts to synthesize strategic and institutional perspectives by incorporating insights from contemporary approaches to culture and organizational identity. Copyright © 2001 John Wiley & Sons, Ltd.
This study investigates the link between perceived public support for entrepreneurship and individuals' entrepreneurial intention. Using samples from the US and Poland, we show that positive perception of public support is indirectly related to entrepreneurial intentions of university students. This takes place through relationships with personal attitude to entrepreneurship, entrepreneurial self-efficacy and risk attitudes. Such links are explained by the reciprocity theory wherein individuals' attitudes and beliefs are associated with a feeling of mutuality toward the supportive actions of society. From a cross-national perspective, we find that while perceived public support exhibits similar relationships across Poland and the US, attitude to risk has a greater positive association with entrepreneurial intentions among US students. These findings hold important implications for theory and practice.
In today's challenging economic times, the number of failing firms remains high. Theories of why corporations fail and consequences for organizations and individuals those affected by failure have mainly been examined in a research field traditionally summarized as “organizational failure and decline.” Unfortunately, this research field
suffers from strong fragmentation and various separate streams of scholarly interest. The aim of this study is to structure existing research with the help of bibliometric methods and present developments in research between 1982 and 2016. This can essentially contribute to a better understanding of the ongoing maturation of this specific research field. Concretely, we perform a co-citation analysis and visualize existing sub-clusters of organizational failure research. We also present the most frequently cited publications based on a citation analysis and highlight shifting citation patterns in different research periods. The main clusters are finally summarized in an integrated framework.
Where there is uncertainty, there is bound to be failure. It is not surprising therefore, that many new ventures fail. What happens to entrepreneurs when their business fails? We hear of highly successful entrepreneurs extolling the virtues of failure as a valuable teacher. Yet, the aftermath of failure is often fraught with psychological, social and financial turmoil. The purpose of this article is to review research on life after business failure for entrepreneurs, from the immediate aftermath through to recovery and re-emergence. First, we examine the financial, social and psychological costs of failure, highlighting factors that may influence the magnitude of these costs (including individual responses to managing these costs). Second, we review research that explains how entrepreneurs make sense of and learn from failure. Finally, we present research on the outcomes of business failure, including recovery as well as cognitive and behavioral outcomes. We develop a schema to organize extant work and use this as a platform for developing an agenda for future research.
We examine how entrepreneurs manage new venture legitimacy judgments across diverse audiences, so as to appear legitimate to the different audience groups that provide much needed financial resources for venture survival and growth. To do so, we first identify and describe the different mechanisms by which entrepreneurs can establish new venture legitimacy across diverse audiences. We then account for the institutional logics that characterize different new venture audience groups, and use this as a basis for uncovering how and why the legitimacy criteria for a new technology venture may vary depending on the audience. We then consider how leaders of entrepreneurial ventures may use framing as a means to manage legitimacy judgments across various audiences, and thereby improve their chances of accessing critical financial resources for venture survival and growth.
This paper presents a research agenda for understanding how entrepreneurs accrue social capital in the digital age. We develop a conceptual framework with 12 research propositions that specify how the unique technical capabilities of social network sites impact entrepreneurs' bridging and bonding social capital online. These propositions are informed by anecdotal evidence from founders that finds entrepreneurs' social capital accrual differs online. We include theoretical and methodological insights for overcoming research challenges concerning context dynamism, intertwined networks, and unclear behavioral norms. This agenda addresses a growing gap between contemporary entrepreneurial practices and existing social capital theory and research in entrepreneurship.
My purpose here is to join the scholarly conversation (Huff, 1999) concerning the development of managers (Detrick, 2002; Donaldson, 2002: Pfeffer & Fong, 2002) and to introduce the reader to two similar constructs developed in differing paradigms: sensemaking and learning. Through a review of the characteristics of sensemaking and the conceptual orientations to adult learning, similarities and contradictions emerge. Both constructs deal with the creation of meaning, the necessity for action to be linked with cognition, and the importance of both subjective and objective knowledge. Differences appear with respect to the role of critical reflection and the impact of social structuring on meaning making. Although contradictions emerge, after examining each construct independent of the other, I suggest that the two constructs are actually complementary. To identify this symbiotic relationship, I offer two implications concerning the conceptualization of managerial work and the development of managers.
A systematic review of the entrepreneurship literature on fear published up to 2014 highlights several key characteristics. First, the predominant focus in research examining the emotion of fear in entrepreneurship is on the specific concept of fear of failure. However, this literature shows a lack of precision in the conceptualization and operationalization of this construct. The impact of the experience of fear on individual cognition and behaviour can be beneficial as well as detrimental. Despite this dualistic nature, to date, fear is examined as only a barrier to entrepreneurial behaviour. This review reveals a clear dichotomy in the literature, with significantly more focus on fear as a trait that distinguishes between people than as a temporary state that is commonly experienced by many people. Defining fear of failure as a context-specific phenomenon, this paper explains the importance of focusing on the temporary cognitive and emotional experience of fear and use conceptual observations as a platform to develop an agenda for future research.
Research summary: Entrepreneurial start-ups suffer high rates of business failure. Previous research on entrepreneurial failure has focused on two kinds of explanations: statistical and psychological. Statistical explanations attribute excess entry to random errors made by boundedly rational entrepreneurs attempting to estimate business opportunities in risky markets. Psychological explanations focus on entrepreneurial overconfidence and competition neglect. These explanations emerged independently and have not been tested or compared in the same study. In this experimental study, we distinguish entrepreneurial markets from other types of markets and test statistical and psychological hypotheses for all market types. We find that excess entry is significantly greater in small, risky markets than in other market types, and that confidence levels account for excess entry, over and above the effects of unbiased statistical errors.
We offer a theoretical basis for understanding how and to what end entrepreneurs employ impression management strategies in response to the negative attributions associated with the stigma of venture failure. Our framework offers counterintuitive insights into why some entrepreneurs stigmatized by failure will use impression management strategies to align their conception of self with how others perceive them—even if that means adopting a negative view of self. Our model highlights a potential paradox related to competing individual (the entrepreneur) and organizational goals, with regard to actions positioned to enhance the psychological well-being of the failed entrepreneur. Copyright © 2011 Strategic Management Society.
How does previous entrepreneurial failure influence future entrepreneurship? More specifically, under what conditions do entrepreneurs who rebound from failure do better in the next round? Drawing on the cognitive literature in attribution and motivation, we focus on entrepreneurs' reaction to failure and the growth of their subsequent ventures. Leveraging a survey database of new-venture founders with failure experiences, we investigate how their internal attribution of the cause of failure, their intrinsic motivation to start up another business after failure, and the extent of their failure experiences impact the growth of their subsequent ventures.
Although previous research has extolled the importance of business failure as a precursor to transformational learning, few studies have explored the conditions under which such learning occurs or the content of the resulting knowledge. We explore several cognitive moderators of the relationship between failure experiences and a specific type of opportunity identification knowledge—the use of structural alignment processes. Results indicate that learning from failure is facilitated for entrepreneurs who possess a cognitive toolset that consists of opportunity prototypes and an intuitive cognitive style. Moreover, we found that prior professional knowledge negatively moderates this relationship.
In this paper I use the psychological literature on grief to explore the emotion oi business failure, suggesting that the loss of a business from failure can cause the self-employed to feel grief—a negative emotional response interfering with the ability to leam from the events surrounding that loss. I discuss how a dual process of grief recovery maximizes the leaming from business failure.
A grounded cultural model of US entrepreneurship is developed by analysing the metaphors that entrepreneurs use to give meaning to entrepreneurship in their life-and-business narratives. The resultant cultural model is coherent and internally consistent, and is helpful in providing stronger insights into entrepreneurs' own perspectives, aspirations, and cognition of the entrepreneurial process. Close to Schumpeter's conception of the entrepreneur, it nevertheless contains elements that are markedly American, and can be contrasted both with European mental models of entrepreneurship, and metaphorically derived models of organisational behaviour.
This multiple case study of eight entrepreneurial narratives of failed businesses examines how narratives that express different emotional states (folks) reflect different efforts to make sense of failure experiences (strokes). Our comparisons of the narratives’ emotional content (describing emotional states at the time of business failure and presently) revealed some new insights. First, high negative emotions motivate making sense of a loss, while high positive emotions provide cognitive resources to facilitate and motivate making sense of the failure event. Second, emotion-focused coping helped deal with negative emotions. Finally, sensemaking was also facilitated by cognitive strategies that focused attention on the failure event and promoted self-reflection.
Frame analysis has been severely criticized for its reliance on fictive and newspaper domains and its static portrayal of social behavior. Published and refereed studies, many of the participant observer vintage, are examined to investigate these charges. Conclusions include: (1) transformations are significant occurrences in Americans’daily lives, (2) societal definitions cannot be validly depicted apart from the emergent aspects of personal and interpersonal histories, (3) a new form of keying, negative keying, a not-reality, is conceptualized, (4) the relationship between Goffman's transformations and Glaser's and Strauss’awareness contexts is delineated. Recommendations for the future study of layered definitions are offered.
Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life. Based on extensive in-depth interviews with company managers and utilizing a case-study approach, this paper provides an exploratory study into failure at M&S and presents this in the context of the wider literature on organizational and managerial failure. It concludes that whilst external factors in the various trading environments affected the business, there were internal aspects of the crisis which exacerbated the situation and the problems.
Attribution theory deals with how individuals infer causality between events and has been used to explain various social psychological phenomena such as achievement, sex stereotyping, and the impact of reward on behavior. But the direct application of the theory to entrepreneurship has been made only recently. The present study tests for the existence of a self-serving attribution bias among entrepreneurs when they enumerate the factors that contribute to or impede their business success as well as for the presence of an actor–observer attribution bias. Three samples are compared. Two are samples of entrepreneurs: one of independent pharmacists and the other a broadly based sample of business owners. A third sample is of experts. The presence of a self-serving attribution bias is shown in the two business owners’ samples. In addition, clear differences are shown between the entrepreneurs and the experts, confirming the expectation of an actor–observer attribution bias.
Through a parallel examination of literatures on new product development termination and entrepreneurial cognition, this study explores a specific form of human capital development: learning from failure. Specifically we advance the literature on entrepreneurial human capital by linking cognitive scripts used by corporate entrepreneurs in project termination decisions to corresponding levels of learning. Our longitudinal investigation of technology-based firms suggests that corporate entrepreneurs use three types of termination scripts: (1) undisciplined termination, (2) strategic termination, and (3) innovation drift. We illustrate the presence of each script and analyze learning implications during innovation projects (action learning) and after termination (post-performance learning). Based on our analysis we suggest that organizational learning is dependent upon the type of termination script individuals employ.
This article proposes that Goffman's Frame Analysis can be interpreted as a step toward unpacking the idea of context. His analysis implies a recursive model involving frames within frames. The key problem is that neither Goffman nor anyone else has clearly defined what is meant by a frame. I propose that it can be represented by a word, phrase, or proposition. A subjective context can be represented as an assembly of these items, joined together by operators such as and, since, if, not, and then. Furthermore, this model can be combined with the recursive levels of mutual awareness in earlier approaches to consensus. The combination would represent the intersubjective context: it can be used to find the minimum amount of background that would allow consensual interpretations of discourse. It could also construct a chain that links discourse to the institutional level, the micro-macro pathway from word and gesture to social structure. Goffman hinted that mathematical notation might be used to represent a frame assembly. By adding levels of awareness to such notation, it could represent social facts. Because the use of vernacular words rather than concepts is a problem in social science, Goffman's approach has a general as well as a particular significance.