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Improving Website Usability with Design Thinking: A Case Study of BEM FMIPA Udayana University’s Website
Abstract
Aims: This study aims to implement the Design Thinking methodology in the development of the BEM Faculty of MIPA, Udayana University’s company profile website. The primary objective is to enhance user experience by addressing usability issues and improving accessibility, navigation, and overall functionality. Study Design: This research adopts a user-centered design approach, utilizing the Design Thinking framework, which consists of five phases: Empathize, Define, Ideate, Prototype, and Test. Place and Duration of Study: This study was conducted at the Faculty of Mathematics and Natural Sciences, Udayana University, over a period of five months. Methodology: The research study adopts a case study design and employs mixed methods, combining both qualitative and quantitative approaches. The research began with a quantitative preliminary usability evaluation using the System Usability Scale (SUS), where the existing website received a score of 51.75 (ranked F), indicating significant usability issues. In the next phase, qualitative data was gathered through surveys, interviews, and literature studies to identify user pain points, particularly related to website navigation, design, and content accessibility. The insights from these qualitative methods informed the redesign of the website. Using the principles of Design Thinking, the website was restructured with an emphasis on an intuitive interface, improved information hierarchy, and enhanced interactivity. Finally, the redesigned website prototype was subjected to usability testing to evaluate improvements and gather both qualitative and quantitative feedback. Results: The implementation of Design Thinking resulted in significant improvements in user satisfaction and website efficiency. The SUS score rose from 51.75 to 88.96, indicating a major increase in usability. Efficiency tests showed a 28.36% improvement, with users requiring fewer clicks to complete tasks. These results highlight the new website's enhanced intuitiveness, aesthetics, and alignment with user expectations. Conclusion: The application of Design Thinking in website development successfully improved the usability and functionality of the BEM Faculty of MIPA company profile website. By adopting a user-centered approach, the redesigned website effectively addresses user needs, enhances accessibility, and provides a better overall experience. Future research may explore further refinements and the integration of advanced features to maintain long-term user engagement.
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Presence is a data collection activity to determine the number of attendance. Presence is a process of activities that is often carried out even every day by many corporate agencies or schools and colleges. One of the institutions that use presence is a school. Several schools have implemented attendance systems. But there are a number of schools that still apply manual attendance where employees or teachers must sign the attendance sheet, one of which is SMK Mpu Tantular Kemranjen which still applies attendance manually. Obstacles experienced from using manual attendance are that there is often a mismatch between attendance by teachers and staff employees in the field with notes made in the TU section and sometimes there are teachers and staff employees who leave absences. Therefore it is necessary to make a UI/UX design design for the attendance application that is appropriate for the attendance process for teachers and staff employees at SMK Mpu Tantular Kemranjen. This study uses the Design Thinking method with 5 stages, namely Emphatize, Define, Ideate, Prototype, and Test. The results of this study are in the form of a UI/UX prototype design for presence applications that suit user needs.
This study evaluates the usability of a Moodle-based online learning system at a university using the System Usability Scale (SUS). Introduced in 2019, the platform has been instrumental in facilitating access to educational resources, enhancing the distribution of course materials, and supporting academic activities through interactive features. The SUS was employed to gather subjective feedback from 120 student respondents, providing insights into the system's efficiency, effectiveness, and user satisfaction. Statistical analysis was performed using methods including the Shapiro-Wilk test to address the skewed distribution of the original dataset with a mean SUS score of 71.52 and a high standard deviation of 16.18, indicating varied user experiences. Analysis of sample means was also conducted to achieve a more stable estimate of usability, resulting in a mean of 71.51 with a significantly reduced standard deviation of 2.44, suggesting a more consistent assessment across users. The final SUS score placed the system in the 'C+' category according to the Sauro and Lewis grading scale, indicating that while usability is acceptable, substantial improvements are necessary.
Organizations in a wide array of fields and disciplines are increasingly using design thinking as an innovative process to create products or services that address wicked problems in their industries. Design thinking, a method of creative and collabora‑ tive problem solving originating in the tactics of designers, is a product design and development process that is, more and more, being used as a tool to move innova‑ tion forward and structure creation processes in diverse disciplines, from product development to food creation to social science research. Increasingly design thinking has become popular beyond the confines of creative and design disciplines and into the realm of wicked problems in social and ecological systems. While design thinking has many forms and applications, this study uses a refined version built upon the key themes of inspiration, ideation, and implementation as defined by Tim Brown, CEO of IDEO (2009), and situates it within the social science discipline—namely, systems think‑ ing, organizational learning, and action research. Through a distilled design structure this flexible methodology combines insights from organizational development, social psychology, systems theory, and design research. By embedding learning and reflec‑ tive practices into the structure of design thinking, a hybrid model of design thinking emerges that is a more effective tool for framing, setting in context, and solving these types of problems within teams.
According to UNESCO (United Nations Educational, Scientific and Cultural Organization), Indonesian people's reading literacy interest has a literacy percentage of 0.001%, which means that out of 1.000 people, only one person likes to read. The digital reading movement attracts people's reading interest, especially with a digital library. Lahat District Library Service wants to re-establish a digital library that has been removed. By paying attention to usability and user experience, a digital library prototype design is carried out to develop the application to get user experience results with a good level of success and satisfaction. The method used is Design Thinking, which aims to design usable and valuable solutions by focusing on user needs. The results of the usability testing analysis of the digital library prototype created using the User Experience Questionnaire (UEQ) get "Excellent" in six aspect categories: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty.
The design thinking path to problem solving is appropriate whenever the problem is human centered, complex, and too poorly understood to be defined using the analytical TOSCA approach. In design thinking, the problem owner you consider is the user of the solution you are trying to design. Typically, this is a product or service, but the design thinking path can be used to create a strategy, an organization, and so on. To state the problem, a designer will first empathize with users through observation, empathy and immersion, in order to gain insights into the problems they face and the way they experience them. It will then become possible to define the problem with a set of design imperatives and a how-might-we design goal.
Much of the work of user-centered design practitioners involves some type of interviewing. While interviewing is an important skill, many colleagues have little or no formal training in interviewing methods and often learn on the job with limited feedback on the quality of their interviews. This book teaches readers about the three basic interview methods: structured interviews, semi-structured interviews, and unstructured interviews. The author discusses the various strengths, weaknesses, issues with each type of interview, and includes best practices and procedures for conducing effective and efficient interviews. The book dives into the detailed information about interviews that havenâ??t been discussed before - readers learn how and when to ask the "how" and "why" questions to get a deeper understanding of problems, concepts, and processes, as well as discussions on laddering and critical incident techniques. Because so much of what UX practitioners do involves good interviewing skills, this is your one-stop resource with the definitions, processes, procedures and best practices on the basic approaches.
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