Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries in a Local Government of Southern Philippines

Abstract

This study examined the outcomes of workplace English training programs on barangay secretaries in Malaybalay City, Bukidnon, Philippines. Barangay secretaries play a vital role in local governance, and proficiency in workplace English can significantly enhance their ability to perform their duties effectively. The research explores how these training programs contribute to improved communication, efficiency, and overall success in serving their communities. The study utilized a descriptive research method, particularly the evaluative research design, to describe the implementation and outcomes of the workplace English training program. The researchers collected the annual reports of the extension project for the past three years and consolidated the evaluation reports of the training. Six participants voluntarily participated in an online and face- to-face interview to describe the training outcomes gained by the program’s recipients. Findings revealed that the Workplace English Training for barangay secretaries in the Local Government Unit of Malaybalay City conducted by the Language and Letters Department of Bukidnon State University has improved the Barangay Secretaries’ service delivery to their respective community. It has enhanced communication skills in the workplace, enabling more effective interaction with constituents and government officials. It has increased confidence and efficiency in completing tasks requiring English language skills, such as writing reports, memoranda, resolutions, and other documents.

Full text

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Unlocking Success: The Outcomes of Workplace
English Training for Barangay Secretaries
in a Local Government of Southern Philippines
Lora E. Aňar
Bukidnon State University
ORCID No. 0000-0002-9020-9777
Prima A. Panchacala
San Isidro College
ORCID No. 0000-0001-8416-275X
Ernesto N. Jayme Jr.
ENJ Universal Skills Development Institute
Jeddah, Saudi Arabia
Cristian Paul Madelo
San Isidro College
Mary Grace Suganob
San Isidro College
Abstract
This study examined the outcomes of workplace English training programs on barangay
secretaries in Malaybalay City, Bukidnon, Philippines. Barangay secretaries play a vital role in
local governance, and prociency in workplace English can signicantly enhance their ability to
perform their duties effectively. The research explores how these training programs contribute to
improved communication, efciency, and overall success in serving their communities. The study
utilized a descriptive research method, particularly the evaluative research design, to describe
the implementation and outcomes of the workplace English training program. The researchers
collected the annual reports of the extension project for the past three years and consolidated the
evaluation reports of the training. Six participants voluntarily participated in an online and face-
to-face interview to describe the training outcomes gained by the program’s recipients. Findings
revealed that the Workplace English Training for barangay secretaries in the Local Government
Unit of Malaybalay City conducted by the Language and Letters Department of Bukidnon State
University has improved the Barangay Secretaries’ service delivery to their respective community.
It has enhanced communication skills in the workplace, enabling more effective interaction with
constituents and government ofcials. It has increased condence and efciency in completing
tasks requiring English language skills, such as writing reports, memoranda, resolutions, and other
documents.
Keywords: Outcomes, workplace English Training Program, barangay secretaries
Introduction
|Submitted 6/26/2024 | Accepted 7/18/2024 | Revised 9/29/2024
This article is freely available under the Creative Commons Attribution License. It allows for the usage, distribution, and reproduction across various platforms,as long
as proper credit is given to the original source. © 2024 APJSBS. Published by Bukidnon State University.

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The barangay secretaries are vital to the effective functioning of local government units
(LGU) in the Philippines. As frontline administrative staff, they are responsible for various
tasks, including record- keeping, correspondence, and communication. Chapter 5, Section 394
of the Local Government Code of the Philippines stipulated that barangay secretaries maintain
proper documentation of the barangay records. They take minutes of meetings and assemblies
and disseminate information to the concerned ofcials and constituents. Their responsibilities
encompass various tasks, including maintaining records, coordinating with residents, and assisting
local ofcials. Additionally, they keep custody of all barangay records and assist in preparing all
necessary forms for Barangay elections, initiatives, referenda, or plebiscites.
The barangay secretaries’ duties and responsibilities require the language and
communication competencies needed in the workplace. The increasing use of English in government
documents, communication with national agencies, and citizen engagement necessitates strong
English language skills for these essential civil servants. Prociency in English, which serves as a
lingua franca in many professional domains, is essential for barangay secretaries to perform their
duties effectively (Gonzalez, 1998; Tupas, 2009). However, not all barangay secretaries possess
the necessary English language skills, which can hinder their professional development and the
overall efciency of the LGU.
Several studies have determined the competencies required of secretaries to function
effectively in the modern workplace. Okoye (2016) found that the communication competencies
required of secretaries include having a good command of the English language. They also need to
be able to detect and correct procedural defects in writing everyday correspondence. They should
also master communication techniques in report writing. Further, he concluded that secretaries
should keep abreast of these communication skills to make them more relevant in modern-day
ofces.
Olayanju and Asogwa (2010) also investigated the competency-improvement needs
of secretaries. Results revealed that in terms of communication, improvement is needed in
possessing a rich English vocabulary, composing clear and concise written documents such as
business letters, and using correct grammar, spelling, punctuation, capitalization, and numerical
form. Thus, Olayanju and Asogwa (2010) recommended that secretaries undergo training and
retraining to be equipped with the necessary knowledge, skills, and attitude for effective ofce
work performance.
A considerable degree of emphasis has been placed on needs analysis for English for
Academic Purposes, English for Business Purposes, and English for Specic Purposes (Bosher
& Smalkoski, 2002; Brown, 2007; Cowling, 2001; Edwards, 2000; Jasso-Aguilar,2005). A needs
analysis is essential in developing a training program (Brown, 1995).
Akut et al. (2016) determined the needs of the barangay secretaries of the Local Government
of Malaybalay City in terms of the conventions and mechanics of writing communication and
ofce documents. They found that the barangay secretaries had not mastered the conventions
and mechanics of writing. This could be attributed to the limited opportunity to use the English
language in their workplaces since, most of the time, they must deal with their clients in the

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
vernacular. Another possible reason is more communication skills development seminars and
training specically designed for them are needed.
The results of the needs analysis conducted by the researchers were used as a basis for
conceptualizing and developing one of the Language and Letters Department extension programs
of Bukidnon State University. The researchers and the Language and Letters Department of
Bukidnon State University, in partnership with the Local Government Unit of Malaybalay,
implemented a workplace English training program for barangay secretaries. These programs aim
to enhance the participants’ English language prociency, communication skills, and overall job
performance. The extension project was designed and implemented to aid the barangay secretaries
in developing and enhancing their skills in writing government documents and communications.
The department designed and implemented the training, which included using English concepts
in crafting Letter Request, Budget Proposals, Budget Procurement Plan, Minutes of Meetings,
Communication Letters, Newsletter, Committee Reports, Ofce Orders, Memorandum, and
Records Management. However, more research is needed on the specic outcomes of such training
interventions in the context of the local Philippine government.
This training program supports the needs assessment results and several studies highlighting
the importance of English language skills for effective governance (Abdullah, 2018; Nguyen,
2020). Specically, research in the Philippines emphasizes the need for English prociency among
civil servants for efcient service delivery and communication with national agencies (Altanero &
Domingo, 2019). Workplace English training programs have improved communication skills and
job performance in various sectors (Farah & Aldridge, 2018; Tajeddin & Rezaei, 2011). However,
more research is needed to explore the impact of such programs on barangay secretaries in the
Philippines.
This study aimed to investigate the outcomes of workplace English training for barangay
secretaries in the Local Government Unit of Malaybalay City. By examining the impact of the
training on various aspects of the participants’ work and personal lives, the study sought to provide
insights into the effectiveness of such programs and their potential for replication in other LGUs.
Statement of Purpose
This study examined the outcomes of Workplace English training programs for barangay
secretaries in Malaybalay City, Bukidnon, Philippines, for school years 2015-2019. Specically,
this study answered the following objectives:
1. Describe the implementation of workplace English training programs for Barangay Secretaries
2. Determine the outcomes of workplace English training programs for the barangay secretaries
3. Formulate a training improvement plan to strengthen the competencies of Barangay Secretaries.

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Framework of the Study
This study is anchored on the human capital theory, which stipulates that investment in
education and training enhances an individual’s skills and knowledge, increasing productivity
and employability (Ross, 2023). In this study, the workplace English training program is an
investment in the human capital of Barangay secretaries. One can explore how the program equips
them with the necessary English language skills to perform their jobs more effectively, ultimately
contributing to better service delivery within the Local Government Unit LGU.
Training programs are considered as one way to improve human capital. These are widely
recognized as the primary catalysts and essential components for achieving effective and efcient
job performance (Nzimakwe & Utete, 2024). A severe deciency of abilities has consistently
hindered the pursuit of exceptional performance. In their study, Karim, Choudhury, and Latif
(2019) precisely dene employee training as structured programs designed to equip workers
with knowledge, acquire new skills, or enhance their professional growth. According to Laing
(2021), training and development is a deliberate process of altering attitude, knowledge, skill, or
behavior through learning experiences to attain effective performance in a specic activity or set
of activities. The primary objective in the work environment is to enhance the individuals’ skills
and full the organization’s present and future requirements. They emphasized that acquiring
or transferring knowledge, skills, and abilities (KSA) is crucial for training and development
to effectively perform a specic task or role. According to Nassazi (2013), development is a
comprehensive and continuous process that involves several activities, including training, to
enhance someone’s or an organization’s performance to reach a higher level, frequently to fulll
a future position or function.
Organizations offer staff development programs to augment their skills and capacities.
Employee development is becoming more critical and crucial in many rms in today’s business
environment (Sheeba & Christopher, 2020). It is evident and indisputable that rms must provide
resources for ongoing employee development to sustain the success of the employees and the
organization. The advantage of training and development for organizations and individuals is
strategic. According to Sendawula, Kimuli, Bananuka, and Muganga (2018), staff training and
development have become a signicant educational endeavour in the last 30 years. This rise is
linked to employees’ need to enhance their performance in their current roles, gain expertise
and knowledge to take on new responsibilities and advance their careers in an evolving work
landscape.
Organizations must also assess the outcomes of staff development and training programs.
Evaluating barangay secretaries’ workplace English training programs is essential for further
improvement and sustainability. The extension program of the Language and Letters Department
of Bukidnon State University, the workplace English training for barangay secretaries, must be
assessed for its improvement and sustainability. Assessment could provide the organization with
feedback and insights on the training’s outcomes. Figure 1 shows the parameters of the outcomes
assessed in the study.
This study is also anchored on Social Learning Theory (SLT), which posits that learning
occurs within a social context and is facilitated through observation, imitation, and modelling

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
(Bandura, 1977). This theory is instrumental in understanding how workplace English training can
foster a culture of continuous learning and professional development among barangay secretaries.
SLT emphasizes reciprocal determinism, where personal factors, behavior, and the
environment interact and inuence each other. By providing English training programs, Local
Government Units (LGUs) create an environment conducive to learning and skill acquisition.
This investment in training not only equips barangay secretaries with the necessary language
competencies but also sets a standard of professional development that others can observe and
emulate.
Figure 1
Scheme diagram showing the parameters of the study
Multiple documented frameworks exist for assessing training programs, including
Kirkpatrick’s (2016) four-tier evaluation model. The emphasis is on the increasingly profound
outcomes of training. The following four elements should be considered: The rst level is
reaction. Surveys assess the participants’ satisfaction and perceived value of the program. The
second level is learning. It evaluates the participants’ acquisition of the intended knowledge and
abilities, which can be done through tests and assignments. The third level is behavior. It assesses
participants’ behavior, which involves observing whether they are using what they learned in their
work and gathering self-reports. Lastly, the fourth level is results. Evaluating the training results
entails determining whether it has generated favorable business consequences.
Research Design and Method
The study utilized a descriptive research method, particularly the evaluative research
design, to describe the implementation and outcomes of the workplace English training program.
According to Gant (2017), evaluative research is a systematic approach employed to assess the

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effectiveness or value of a product or concept, aiming to gather data to enhance the proposed
solution. It has numerous advantages, including determining the efcacy of a product and revealing
areas that can be enhanced. To evaluate the training program, the researchers collected the annual
reports of the extension project for the past three years and consolidated the evaluation reports
of the training. Online and face-to-face interviews were also done to verify the answers of the
program’s recipients.
Quantitative data was gathered through a thorough document analysis of annual
accomplishment reports from the past three years. These reports provided detailed records of
the activities conducted under the training program, allowing the researchers to assess its
implementation and reach. The study employed descriptive statistics to analyze the effectiveness
of the training program using the Extension Unit’s evaluation tool. Key metrics such as mean and
standard deviation were calculated to summarize the data, offering an initial overview of how
well the program met its objectives. This phase provided a solid foundation of empirical evidence,
highlighting trends and patterns in the program’s performance. Qualitative data were collected
online, and face-to-face interviews with the program’s recipients followed. These interviews
delved deeper into the participants’ experiences and perceptions of the training. The qualitative
data veried quantitative results, contextual understanding and nuanced perspectives.
The study achieved a holistic evaluation of the English Workplace Training Program by
integrating the quantitative and qualitative data. This comprehensive approach provided a well-
rounded understanding of the training program, showcasing both its measurable outcomes and the
participants’ personal experiences.
Participants of the Study
The participants were the 30 purposely chosen members of the League of Barangay
Secretaries of Malaybalay City, who came from the various barangays of the city. They were
from Barangays 1, 2, 3, 4, 5, 6, 7, 8, 9, Impalambong, Aglayan, Apo Macote, Bangcud, Busdi,
Cabangahan, Caburacanan, Can-ayan, Capitan Angel, Casisang, Dalwangan, Imbayao, Indalasa,
Kalasungay, Kibalabag, Kulaman, Laguitas, and Linabo.
Most barangay secretaries were female and within the age range of 31-50 years old. Most
participants hold a college degree, highlighting a generally high level of educational attainment
but not aligned with their current job. A number of the participants have been in their positions
for more than ve years, indicating substantial experience in their positions. However, many
participants primarily speak local dialects, with a smaller proportion using English as their
primary language. It highlights the importance of targeted English training programs to bridge
the language prociency gap. The data on previous English training reveal that many participants
had not received formal English training, underscoring the necessity and potential impact of the
workplace English training program.
Among the 30 participants and beneciaries, six were selected for in-depth interviews.
These participants were chosen based on their active participation in the training, recognition
from their barangay for excellence in records management, and length of service as barangay
secretaries. This selection criterion ensured a diverse and representative sample, providing rich

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
insights into the training program’s impact. These participants also completed the 10 training
modules representing rural and urban barangays. Three were within the city-proper described as
barangays, and the other three were from the city’s far-ung barangays or rural areas.
Research Instruments
The study utilized documentary evidence, evaluation questionnaires, and interview
guides as data-gathering tools. The annual accomplishment reports and evaluation instruments
of the BukSU Extension Unit were utilized to describe the implementation status, focusing on
the Workplace English Training Program for the Barangay Secretaries provided for the past three
years. Using a ve-point Likert scale, the evaluation instrument consisted of 9-item statements
with the scoring procedure below:
The panel of experts validated the interview guide during the proposal presentation.
They examined it on the following criteria: clarity, relevance, wordiness, use of technical language,
alignment to the research question and objectives, and appropriateness. The panel of experts found
the interview guide useful and met the requirements for data gathering.
Data Gathering Procedure
The researchers sought the approval of the Director of the Extension Unit and the
Chairperson of the Language and Letters Department of Bukidnon State University to access
the documents on the Workplace English Training of Barangay Secretaries. These documents
included the Accomplishment Reports, Evaluation Reports, and Training Modules. The interview
was conducted virtually and face- to-face. The participants willing to join virtually were provided
with Google forms and interviewed via Zoom. The participants received the link to answer the
form. They were oriented and asked for their consent to participate in the interview. The participants
who consented voluntarily participated in the one-on-one interview with the researchers.
Data Analysis
The quantitative data were analyzed using the mean and standard deviation for the level
1 reaction assessment of participants that described the implementation of the training program.
The qualitative data were analyzed using thematic and narrative analysis to describe the outcomes
involving the levels 2-4 learning, behavior, and training program results.
Ethical Considerations
The researchers carefully considered the implementation of the study due to its involvement
Scale Range Qualitative Description Qualifying Statement
5 4.21-5.00 Best (Pinakamaayo) The provision is satised very adequately
4 3.41-4.20 Better (Mas Maayo) The provision is satised adequately
3 2.61-3.40 Good (Maayo) The provision is almost satised.
2 1.81-2.60 Fair (Medyo Maayo) The provision is slightly satised
1 1.00-1.80 Poor (Dili Maayo) The provision is NOT satised.

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of human participants. Prior to commencing the study, it obtained the approval of the University’s
Ethics Board. More precisely, the study underwent evaluation by the Research Ethics Committee
(REC) utilizing the Protocol Assessment Form. The primary attention is placed on ensuring the
anonymity of participants. The participants were guaranteed that any personally identiable
information would remain condential during the study. Participation in the activity is optional,
and individuals can withdraw without facing any negative repercussions if they experienced any
discomfort. Their consent was obtained before their response to the instrument after providing
them with relevant information. The participant’s consent form was appended to indicate their
agreement to partake in the study. The consent form explicitly highlighted the need to maintain
secrecy and outlined the potential benets participants could derive from the study. Data privacy
was strictly maintained by the Data Privacy Act of 2012 (Republic Act No. 10173) in the
Philippines. All collected data was stored in a secure, encrypted digital format. Only the research
team has access to the data used solely for this study. After the study concluded, the data would be
archived securely for a specied period before being appropriately destroyed.
Results and Discussions
The study’s results were divided into three parts. The rst part described the implementation
of the Workplace English Training for the barangay secretaries. The second part explored the
training’s outcomes, and the third part formulated the proposed improvement plan for the second
phase of the English Training for Barangay Secretaries’ expansion.
The Implementation of Workplace English Training Program for Barangay Secretaries
Ten modules were implemented for the Workplace English Training Program for Barangay
Secretaries. The training was held in the various barangays of the City of Malaybalay. Table 1
shows the 10 sessions that were covered in the Workplace English Training Program.
Table 1
Contents/ Topics of the Workplace English Training
There were 26-30 barangay secretaries who attended the training. The venue was
exible, so secretaries could take turns helping organize the training. The secretaries were
provided with the worksheets and training materials while they had the training. The materials
Module No. Title or Activities of the Workplace English Training for Barangay
Secretaries Venue
1Writing the Minutes of Meetings Barangay Simaya
2Writing Memorandum/Memoranda Barangay 1
3Writing Resolutions and Budget Proposal Barangay. St. Peter
4Writing Communication Letters Barangay Zamboanguita
5 Crafting Memorandum of Agreements Barangay 9
6. Reviewing and Crafting Policies and Procedures Barangay Can-ayan
7. Writing Accomplishment and Investigative Reports Barangay 2
8Writing a Newsletter Barangay 2
9-10 Records Management (ISO) and 5S Barangay Indalasa

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
provided consisted of four parts: Learning Outcomes, Concepts, Inputs, and Activities, which
covered Individual group and Group work. The training for barangay secretaries was aimed: 1)
To acquaint and equip them with the conventions and mechanics of writing communication and
ofce documents. 2) To provide learning activities that will help them apply correct grammar in
their ofce communication. 3) To enhance the writing skills of Barangay Secretaries by exposing
them to various writing activities.
Based on the quarterly and annual reports of the training program, the participants
found the learning environment during the training to be conducive to learning. Participants were
provided with the appropriate equipment and materials to sustain themselves throughout the
program. They were able to concentrate and participate in the activities. Evidently, the program
participants approved that the program objectives were clearly expounded. They suited their needs
as they were relevant, timely, and practical to the event.
Correspondingly, the participants found the program’s facilitation highly engaging. This
indicated that most of the participants were actively involved in the program and were able to share
ideas and interact with fellow attendees. This showed that the program was well scheduled and
proceeded in an orderly manner. It was facilitated well by the organizers, who exhibited teamwork
throughout the duration of the program.
The extensionists and facilitators of the training program closely monitored the
engagement of the barangay secretaries during the training. Most of them were assigned to three
to ve barangay secretaries during the workshop to check on their outputs and mentor them in
improving their work during write shops. Three extensionists commented:
The participants were very eager to do their tasks during the write shop. Although some
hesitated to show their work because of the limited time, they could comply and present
their work. (E1, E2 & E3).
A barangay secretary shared:
My mentor has really assisted me with the essentials of writing meeting minutes,
memoranda, resolutions, advisories, and many others. With her guidance, I am able to
do these tasks. Thank you for this training.
Outcomes of the Workplace Training for Barangay Secretaries
Table 2 presents the consolidated evaluation of the barangay secretaries on the 10 modules
covered during the training for school years 2016-2019. This assessment represents the Level 1
reaction of the barangay secretaries. It can be gleaned from the table that participants generally
nd the training best delivered. This means that the barangay secretaries were highly satised with
the services provided by the trainers and organizers.

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Table 2
Consolidated Evaluation of the Participants during the Workplace English Training
Legend: 5 4.21-5.00 Best (Pinakamaayo) 4 3.41-4.20 Better (Mas mayo)
The barangay secretaries strongly agreed that the Level 1 reaction they had on the
training program, which measures the objectives, timeliness, relevance, utilization, practicality,
participation, use of instructional materials, and content and quality, were adequately met. The
barangay secretaries highly appraised the Workplace English Training Program, implemented
virtually, and face-to-face. The participants’ feedback was generally positive.
Several participants positively expressed their reactions
Unta daghan pay sunod ani. (I hope there will be more training such as this) BS 1.
Dakog tabang kin isa among mga barangay secretaries kay ma improve gayud and
among pang pagserbisyo. (This is a big help for us as barangay secretaries because this
will improve our ways of delivering good services) BS2.
Tokma nga activities for us. (The activities provided are suitable for us. ) BS 3.
Criteria
N=30 Sessions=10 sessions Mean SD Qualitative
Description
Objectives
The objectives address the needs of the community. 4.87 0.34 Best
Timeliness
The delivery of services is timely 4.91 0.29 Best
Relevance
The activity is relevant to the community needs/situation. 4.91 0.29 Best
Utilization
There is an opportunity to use and apply the training received. 4.93 0.25 Best
Practicality
The service is practical to address the needs of the community. 4.93 0.25 Best
Participation
The stakeholders are cooperative and participative 4.78 0.42 Best
Use of IEC/IM’s
The instructional materials use during lectures/training. 4.82 0.53 Best
Content
The topics or services conform to addressing the needs of the community. 4.82 0.53 Best
Quality
The services/training conform with the objectives of the project. 4.84 0.47 Best
Overall 4.87 0.39 Best

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Maayo kini sa mga barangay secretaries. (These are good for us barangay secretaries.)
BS 4
Generally, the barangay secretaries found the training program helpful and valuable. This
denotes the applicability and relevance of this training to their current work, and it has addressed
their needs to improve their competencies in serving the community. The activities in the training
were successful. There was a smooth transition of activities from beginning to end. Both the
extensionist team and the participants collaborated, which strengthened the relationship of both
parties.
The barangay secretaries’ evaluation and feedback denote the training program’s
effectiveness. Nzimakwe and Utete (2024) emphasized that practical staff training in an
organization’s human resources is associated with immediate and long-term returns. Training
is essential for improving performance; it increases individual and organizational competencies.
Unlocking potential growth and development opportunities is crucial to achieving a competitive
edge. The barangay secretaries have enhanced their potential during the training.
The second-, third-, and fourth-level outcomes of learning, behavior, and results are
discussed in the themes that emerged during the interview with the selected participants. Five
themes emerged in the interview with barangay secretaries. These themes were “Fullling one’s
Roles and Duties”, Getting the Essentials of Communication, Becoming Ethical and Productive at
Work, Building a Highly Engaged Community, and The Necessity for Lifelong Learning.
Fullling the Roles and Duties as Barangay Secretaries
Frame 1 presents the reections and responses of barangay secretaries on how the training
program has helped them full their roles and duties. This denotes the second-level outcomes of
learning. The participants shared the knowledge and skills they learned during the training. They
generally shared that the training had improved the service delivery in their various barangay
ofces.
Frame 1
Responses of Participants on Fullling Their Roles and Duties
*I learned record management, drafting resolution, ordinance
and drafting a program. This helps me deliver the services to our constituents. (BS 1)
*I have learned how to make minutes, resolutions and do the hosting (BS2).
*I have learned how to organize the ofce documents, how to write using correct
grammar,
and how to deal with clients (BS 3)
Natun-an gyud nako ang ling sa mga documents, kung unsaon nga dali ra pangitaon
kung adunay mga clients na mangita especially dako kaayu natabang ang akong pag
join sa training sa BukSU. (BS 4)

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Being a barangay secretary is not an easy task. We are tasked to keep all records in the
barangay. We are considered also as shock observers at the same time frontliners in the
barangay. As far as my work is concerned, with the training I had with BukSU, I am more
equipped with knowledge but I have to learn more in order to give more service to the
people (BS 5)
The responses of the barangay secretaries show positive inuence of the training on their
performance as barangay secretaries. It has led them to become more organized, responsive and
accommodating to the clients as front liners of their barangays. In chapter 5 of the Republic Act
7160 the Local Government Code of the Philippines section 394d, it has enumerated the roles
and responsibilities of the barangay secretary and these are the following:1) Keep custody of all
records of the Sangguniang barangay and the barangay assembly meetings; (2) Prepare and keep
the minutes of all meetings of the Sangguniang barangay and the barangay assembly; (3) Prepare
a list of members of the barangay assembly, and have the same posted in conspicuous places
within the barangay; (4) Assist in the preparation of all necessary forms for the conduct of
barangay elections, initiatives, referenda or plebiscites, in coordination with the COMELEC;
(5) Assist the municipal civil registrar in the registration of births, deaths, and marriages; (6) Keep
an updated record of all inhabitants of the barangay containing the following items of information:
name, address, place and date of birth, sex, civil status, citizenship, occupation, and such other
items of information as may be prescribed by law or ordinance; (7) Submit a report on the actual
number of barangay residents as often as may be required by the Sangguniang barangay; and (8)
Exercise such other powers and perform such other duties and functions as may be prescribed by
law or ordinance. The barangay secretaries were able to perform the duties mentioned above.
Siriwardena and Morais (2019) assert that implementing efcient staff training for an
organization’s human resources is linked to immediate and long-term benets. Training is crucial
in enhancing performance as it enhances individual and organizational competencies. Unlocking
potential growth and development opportunities is crucial for gaining a competitive advantage.
Getting the Essentials of Communication
Barangay secretaries must possess crucial practical communication skills. This tool
fosters connections with the barangay’s leaders, constituents, and stakeholders. Communication
techniques facilitate the establishment of understanding and the promotion of peace. A vital
skill in community service is effectively communicating and engaging with individuals and
stakeholders. Barangay secretaries must establish a learning community that actively involves clients
and stakeholders. Olayanju and Asogwa (2010) studied the competency-improvement needs of
secretaries. They revealed that in terms of communication, improvement is needed in possessing
a rich English vocabulary, composing clear and concise written documents such as business
letters, and using correct grammar, spelling, punctuation, capitalization, and numerical form.
Frame 2 contains the responses of the barangay secretaries who stressed getting the essentials of
communication during the training.

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
Frame 2
Responses of Participants on Getting the Essentials of Communication
The training served as a review/refresher of what I have learned in my college days.
However, there are topics that are new which I appreciated to improve my communication
skills. I consider their trainings as continuing education. (BS 1)
I believe that with English in the workplace program of BukSU, the barangay secretaries
are now equipped with the knowledge and skills in preparing correspondences. (BS2).
I learned proper and good articulation, learning to be a good speaker. (BS 3)
It improved my writing skills, writing reports and others. I can say that my learnings from
the program improved my communication skills by learning sentence construction using
correct grammar, making reports and others. (BS 4)
I learned how to write executive orders, memorandums, minutes of meeting, resolutions,
and ordinances. (BS 5)`
According to Alapati et al. (2023), enhanced English communication skills lead to
enhanced social engagement and increased employment prospects. Holding a considerable degree
of linguistic expertise in the English language opens up more fullling job opportunities and
enhances the likelihood of securing employment in the desired profession. Considerable level
of linguistics expertise in the English language opens up more fullling job opportunities and
enhances the likelihood of securing employment in the desired profession.
Notably, among the 30 workplace English training program participants, 8 of the barangay
secretaries were hired by various ofces of the LGU Malaybalay and the Provincial Government
of Bukidnon. The training likely helped them gain employment opportunities, making them
increasingly employable.
Becoming Ethical and Productive at Work
Barangay secretaries play a vital role in the smooth operation of local government units
(LGUs). They are the backbone of barangay administration, handling various tasks and interacting
with various stakeholders. It calls for cultivating both ethical and productive work habits. Frame
3 reveals the reection of the barangay secretaries after going through the workplace English
training. The frame signies the third-level outcome. The sharing denotes enhancement in behavior
and values as they work in their respective barangays.
Frame 3
Responses of Participants on Becoming Ethical and Productive at Work
Through the training, I learned to practice proper etiquette in handling barangay cases.
I followed the Do’s and Don’ts in governing activities especially as a public servant. I

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know now how to become more professional in dealing with documents and people in the
organization. (BS 5)
*Data-privacy is very important, especially that as barangay secretaries we might be
dealing with sensitive and private matters. We must observe privacy and re- spect to our
barangay constituents. (BS 3).
*In hosting, we have to be more respectful. We should not joke around for the sake of
entertaining our audience and embarrassing someone. We have to observe sensitivity in
our practice as secretaries. (BS2)
*There is a very huge improvement or development on my part that makes my work easy
faster, organize, effective and excellent in performance. (BS4)
I learned how to plan programs and activities. I learned how to embrace my work with
gratitude and a sense of responsibility. (BS1)
It helped a lot in my work. It contributed a lot to my success as awardee in good
housekeeping. (BS4)
The participants’ responses stressed respect, organization, order, gratitude, and
professionalism. These qualities are essential for barangay secretaries, who are the frontliners and
receptionists of their respective barangay ofces.
It is good to know that among the training recipients were the three (3) barangay secretaries
nominated in the search for the Seal of Good Local Governance, a prestigious national award for
barangay secretaries in the Philippines. This means the barangay secretaries have learned to uphold
transparency, ensure accuracy and transparency in recording minutes, maintain barangay records,
and process permits. They have learned to avoid conicts of interest and excuse themselves
from decisions where they or a close relative has a personal stake. They have observed fairness
and objectivity whereby they treat all residents fairly and impartially when providing services or
resolving disputes. They also observed condentiality, maintaining condentiality of sensitive
resident information and barangay proceedings.
Ethical behavior builds trust with residents and upholds the integrity of barangay
governance. Being productive allows the barangay secretaries to serve the community more
effectively and efciently. By focusing on both aspects, barangay secretaries can become
invaluable assets to their communities and contribute to a more transparent and well-functioning
LGU.
Building a Highly-Engaged Community
Frame 4 presents the fourth level of outcome on Results, which is about building a highly
engaged community. The barangay secretaries shared how they have improved their interpersonal
relationships with their leaders and community members.

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Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
Frame 4
Responses of Participants in Building a Highly-Engaged Community
The barangay secretaries have become more focused on community engagement.
The participants proactively engaged with residents through barangay assemblies, information
dissemination platforms, and community outreach programs, which has led them to inuence their
constituents to participate actively in the various activities of the barangays.
The Necessity for Lifelong Learning
The barangay secretaries have shared the value of lifelong learning. They have stressed
the importance of continuing education and training. Frame 5 presents the willingness of barangay
secretaries to participate in training and professional development activities.
Frame 5
Responses of Participants on the Necessity for Lifelong Learning
With the help of BukSU, conducting training to barangay secretaries, will help us
master all barangay paper works. We still need to improve our competencies and help
the new secretaries of the barangay. (BS1)
More trainings such as these will help us barangay secretaries to develop more our
capac- ities, to be more educated, have knwoledge in dealing with the secretaries’ job.
(BS4)
I still need to learn more about hosting an event and how to appropriately deal with my
con- stituents who have different concerns and personalities. (BS2)
I need learning on English programs that suits my capability and those that are useful
to everyday life. (BS3)
*With the lessons I learned about document controlling and 5S. I have engaged my constituents and
colleagues in the clean up drive of our barangay ofce and the surroundings. I took it upon myself to share
what I have learned and apply it. (BS3)
*Karon mas nakabalo na ko unsaon makig- istorya ug hanggat sa mga taga barangay. Kung naay mangayo
ug ta- bang sa among opisina ug kung naay dapat husayon tungod sa away or uban pang actividades.
Kabalo nako mamati ug dli nako maulaw modangop sa ubang opisyales aron mangayo ug tabang para sa
kahusayan ug kalinaw sa among barangay. (BS5).
*Tsada kaayo nang feeling nga makita nimo imong mga kauban sa barangay nagtinabangay,
nagkaistoryahanay ug naglihok para sa kaayohan sa among barangay. Kami kanunay gakadaug sa the
Greenest and Cleanest Barangay sa atong Siyudad. (BS2)
*I have become more engaged with the community residents. There are times I no longer sit on my table
inside
the barangay hall, but I go out of the hall and talk to people and work with them. (BS6)

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Asia Pacic Journal of Social and Behavioral Sciences
*I have to learn more in order to give more service to the people. Thank you so much
BukSU. God bless us all. (BS5)
Training and development are dynamic, and barangay secretaries who strive for excellence
must be lifelong learners, cultivating personal and professional growth throughout their career
journey. They have grown personally and professionally, working on improving themselves to
become better secretaries. As they journey into their career, they have taken actions for renement
and enhancement after doing the personal and professional self-assessment.
The barangay secretaries are open to workplace training and willing to share this knowledge
and skills with newly hired barangay secretaries. According to Utete (2021), the outcome of an
organization such as the Local Government Unit is determined by the efcacy of its training
and development programs. The training and development of employees, such as the barangay
secretaries, are crucial for enhancing their performance.
Proposed Improvement Plan
The barangay secretaries also shared the ways forward of the Workplace English Training
for barangay secretaries and some of their suggestions for improving the training. The proposed
improvement plan was formulated based on the comments and suggestions of the study participants
and on the various trends and demands of the time.
Below are some of the proposed improvement plans for the second phase of the
Workplace English Training.
Comments and Suggestions of Participants Proposed Action to be Taken
When the venue is far away, like in Upper
Pulangui and nearby barangays.
The implementation of the training can be implemented in a hybrid
exible learning modality where those from the far-ung areas with
stable internet connection can participate virtually and those who
cannot may join in a face-to-face modality.
Have training in accessible area so that other
barangays will support and attend the training
Organizers may conduct a survey on the most accessi- ble areas for
barangay secretaries to hold the training. They may also look for
partners who can help provide the logistics such as transportation
expense for the board secretaries.
Have a records management training,
especially now that most of the barangay
secretaries are new
Emphasize the training on records management integrating
technological tools and applications that could help the barangay
secretaries become more efcient and effective at work.
Conduct/training how to be a good master
of ceremony.
Training on organizing and managing programs and projects can be
integrated in the Workplace English Training Program.
Topics on improving communication
skills and stage fright, modulation of
voice from, turning over the
responsibilities when learning
job as secretary.
The training provider could incorporate psychological and ethical
aspects in the training such as proper turn over of ofce duties and
responsibilities, public speaking, and ethical practice.

135
Unlocking Success: The Outcomes of Workplace English Training for Barangay Secretaries
In addition to structured programs, the Language and Letters Department can help
facilitate the barangay secretary’s professional growth through online courses. Numerous online
platforms offer accessible or affordable courses on relevant topics. Networking: Connecting with
colleagues from other barangays or professional associations can facilitate knowledge sharing
and best practice exchange, and Staying Updated: Following government websites on barangay-
related publications or attending relevant seminars which can keep them informed on policy
changes and new initiatives.
The workplace English training for barangay secretaries can be expanded to various
ofces in the Local Government Units. Tamba and Riyanto (2020) emphasize that the progress and
expansion of an organization necessitates dependable human resources. Efforts to acquire these
resources can be achieved by enhancing the caliber of human resources. Makhanya, Nzimakwe,
and Utete (2023) suggest that companies can acquire skilled human resources tailored to their
specic demands by implementing staff training and development programs. Employee training
and development is a crucial aspect that promotes the acquisition of employee skills and abilities,
leading to optimal performance within the rm.
Conclusions
The Workplace English Training for Barangay Secretaries in the Local Government Unit of
Malaybalay City conducted by the Language and Letters Department of Bukidnon State University
has improved the barangay secretaries’ service delivery to their respective communities. It has
enhanced their communication skills in the workplace, enabling more effective interaction with
constituents and government ofcials. It has increased condence and efciency in completing
tasks requiring English language skills, such as writing reports, memoranda, resolutions and other
documents. It has fostered a culture of lifelong learning, community engagement, and ethical
practice.
Recommendations
By prioritizing the personal and professional growth of barangay secretaries, BukSU
LLD and LGUs can empower them to become more competent and effective leaders within their
communities. Investing in their development strengthens barangay governance, fosters a more
responsive local government system, and ultimately contributes to the well-being of Filipino
citizens.
Furthermore, on the part of the program implementers, future researchers could conduct
longitudinal studies to assess the long-term impact of Workplace English Training on barangay
secretaries’ performance and career progression. This would involve tracking participants to
observe sustained changes in their communication skills, job efciency, and career development
over several years. Comparative studies could also be conducted to evaluate the effectiveness of
Workplace English Training programs across different LGUs. By comparing various regions,
researchers can identify best practices and contextual factors contributing to the program’s success.
leading to more tailored and effective training approaches. In addition, future research could explore
how improved English prociency among barangay secretaries impacts their engagement with the
community. Studies could examine changes in citizen satisfaction, community participation, and

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Asia Pacic Journal of Social and Behavioral Sciences
the overall quality of local governance due to enhanced communication skills.
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