Article

A SURVEY OF STUDENTS' OPINIONS ABOUT THE CURRICULUM AND THEIR SATISFACTION WITH THE ATMOSPHERE OF THE UNIVERSITY AND THE LEARNING PROCESS AS A WHOLE UMA PESQUISA SOBRE AS OPINIÕES DOS ALUNOS SOBRE O CURRÍCULO E SUA SATISFAÇÃO COM O AMBIENTE DA UNIVERSIDADE E O PROCESSO DE APRENDIZAGEM COMO UM TODO RESUMO

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Abstract

Objective: The purpose of this study is to offer an instrument to investigate students' opinions about the curricula and their level of satisfaction with the atmosphere of the university and the learning process as a whole. The purpose of creating this instrument is to provide one of the principles of the European Quality Assurance Standards and Guidelines for Higher Education (ESG) 2015. This is the principle of considering the needs as well as the expectations of students in quality assurance in higher education. Theoretical Framework: To develop the tool suggested here, an extensive review of the research in the field was conducted, part of which is presented in this paper. Method: To investigate the reliability of the instrument, a survey was conducted among a representative sample including a total of 160 undergraduate and graduate students studying social sciences in the period 2020-2024 at Technical University-Varna, Bulgaria. Results and Discussion: The results demonstrate the reliability of using research-based student needs and expectations in determining student satisfaction with the university as a unit. The results also demonstrate the reliability in using the findings from the application of the questionnaire in understanding the extent to which a higher education institution, faculty or specialty, has succeeded in accounting for students' needs and expectations in providing the quality of higher educationе. Value: This research highlights the importance of the needs and the expectations of the students in ensuring the quality of higher education. Its contribution lies in providing a tool for their reporting.

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Service quality has become predominant part of all advanced organization’s strategic plan. Higher attention on service quality has resulted in increasing and profit or an organizations. Higher education has possesses all the characteristics of service industry such as tangible, reliability, responsiveness, assurance and empathy. One characteristic of service quality was added for higher education which is information resources. The main aims of this study were to examine the expectation and perception towards service quality delivered by School of Graduate Studies (SPS) and analyze the gap between expectation and perception using the gap analysis. Using the modified SERVQUAL as a measure, this study asked postgraduate students during 2007/2008 academic session in Universiti Teknologi Malaysia to complete a service quality survey to compare their perceptions and expectations. Therefore, gaps in educational service quality at the higher education can be measured. A comparison of mean expectation scores to mean perception scores revealed a statistically significant relationship using Cronbach’s coefficient alpha. The finding shows high reliability to all items in the modified questionnaires. This indicated that gap scores, as produced by this scale are valid measurement for overall satisfaction of postgraduate students with the delivery of services by the university. The result also showed that the gap of all dimension of service quality were negative. “Responsiveness� and “empathy� were identified as the most critical dimension for the School of Graduate Studies (SPS). Thus, improvements are required across all six dimension of service quality especially “responsiveness� and “empathy�.
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Typescript. Thesis (D.B.A.)--Nova Southeastern University, 2003. Includes bibliographical references (leaves 140-165).
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"Based on the analysis of a sample of 223 students studying at Lincoln University"--Abstract. Thesis (M.C.M.) -- Lincoln University, 2007.
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