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The Impact of Machine Learning on Business Processes: A Bibliometric Analysis
Abstract
This study addresses the complexities of adopting machine learning (ML) technologies across various industry sectors, despite their recognized benefits. It aims to conduct a bibliometric review of ML adoption, providing an in-depth analysis of how ML technologies have been developed and integrated across different fields. Employing bibliometric analysis with VOSviewer v.1.6.20 software and the Web of Science (WoS) database, this study explores trends in ML adoption. The implications of this research are significant, impacting both academic research and industry practices. Academically, it enriches the literature on ML by highlighting key works, trends, and gaps that could steer future research directions. For industry professionals, the study provides insights into effective ML adoption strategies and underscores the challenges that need addressing to fully leverage ML technologies.
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In a period where interest in Artificial Intelligence (AI) is rapidly increasing, there remains a notable research gap, especially in the context of AI adoption in Small and Medium Enterprises (SMEs). This study seeks to address this gap by investigating AI acceptance in Jordanian SMEs. Considering Jordan’s cultural environment of high uncertainty avoidance, the research focuses on the role of perceived trust on AI adoption. It utilizes the Stimulus-Organism-Response (S–O–R) framework in combination with the Technology Acceptance Model (TAM) to thoroughly examine these perceptions and their impact on acceptance factors. The study employs Structural Equation Modeling (SEM) to rigorously test its measurement and structural models. Its findings, which corroborate all proposed hypotheses, highlight the essential role of perceived trust in fostering a positive attitude towards AI among Jordanian SMEs.
The current study aimed to discover the impact Digital Marketing on Mental Image of Banks in Saudi Arabia. This research focused on employees working for these Banks. The primary data for this research was gathered through a self-administered questionnaire. The structural equation path coefficients, providing insights into the relationships among the latent constructs in the research model. Mental Image was demonstrated to be significantly influenced by Learning, followed by Retention, then Attraction, Communication and finally Engagement.
Electronic Health Records (EHR) are essential in modern healthcare, underpinning e-health initiatives. This study conducts a bibliometric analysis using VOSviewer software toanalyze data from the Scopus database. The examination of a vast array of 10,701 EHR-related documents from 1991 to 2023 aims to highlight the growth, current trends, and prospects for the future. This study observed a significant increase in EHR-related publications over the years, predominantly led by the United States, with substantial input from the United Kingdom, China, and India. In the Arab region, Saudi Arabia, Egypt, Jordan, the United Arab Emirates, Qatar, and Morocco are notable contributors, with institutions like King Saud University at the forefront of Arab academic research. Key terms such as EHR, machine learning, and blockchain dominate, indicating a focus on advanced technology in healthcare. The study also stresses the importance of addressing privacy, security, and patient safety in EHR research. This comprehensive examination is anticipated to make a significant impact on the field, providing a solid understanding of the role of EHR in healthcare and influencing future research and policymaking in this area.
Small and medium-sized enterprises (SMEs) represent the predominant segment of Jordan's economy, which is fundamentally underpinned by entrepreneurial endeavors. Given their constrained resources and operation within a volatile milieu, SMEs often confront the specter of failure unless they institute a well-defined strategy that fosters agile leadership and bolsters their entrepreneurial resilience. Thus, the primary aim of this research was to investigate the impact of leadership agility on entrepreneurial resilience. The study's research cohort comprised managers hailing from small and medium-sized enterprises within the Jordanian landscape, and a judiciously selected sample of 407 managers was secured for analysis. Employing structural equation modeling, both the measurement model and structural model of the research were meticulously assessed. The research findings substantiated that the facets of leadership agility, with particular emphasis on uncertainty absorbing, significantly contributed to the augmentation of entrepreneurial resilience. As a consequence, it is imperative that leadership development programs be meticulously crafted to endow current and aspiring leaders with the requisite skills and a forward-thinking mindset that enables the making of flexible decisions and the inspiration of innovation within SMEs.
This research aims to empirically investigate the positive impact of flexible work arrangements on team collaboration within the context of the Jordanian Royal Airline. As organizations globally adapt to the evolving landscape of work, flexible work arrangements have emerged as a critical element influencing employee satisfaction and team dynamics. However, limited empirical evidence exists, particularly within the unique setting of the airline industry. This study addresses this gap by conducting a comprehensive examination of the relationship between FWAs and team collaboration in the specific context of Jordanian Royal Airlines. The outcomes of this research include the identification of key factors contributing to the positive impact of flexible work arrangements on team collaboration within the airline industry, with a focus on the unique cultural and organizational context of Jordanian Royal Airlines. Findings from this study provide practical insights for human resource professionals and organizational leaders seeking to optimize collaborative efforts through the strategic implementation of flexible work arrangements.
The current study aimed to discover the impact of Dynamic Capabilities on Entrepreneurial Performance. This research focused on managers from SMEs in Jordan. The primary data for this research was gathered through a self-administered questionnaire. The structural equation path coefficients, providing insights into the relationships among the latent constructs in the research model. Entrepreneurial Performance was demonstrated to be significantly influenced by Reconfiguration capability, followed by Seizing capability, and finally Sensing capability.
The use of gaming approaches and their measurement has sparked numerous debates. Based on the gamification dimensions of marketing strategies, as well as building or developing new services, this study investigates the role of perceived gamification affordance dimensions on customer engagement elements of the Hospitality Industry in KSA. Using a cross-sectional design based on a quantitative approach, data were collected from a sample of 726 five-star hotel customers in the capital, Riyadh. Structural equation modeling (SEM) was applied to verify the research hypotheses. The results indicated that perceived gamification affordance dimensions, i.e., enjoyment, perceived usability, perceived usefulness, and perceived social influence, had a positive effect on customer engagement. Therefore, a set of recommendations has been provided to decision-makers in those hotels, including creating group loyalty programs that provide exclusive awards, badges, and advantages depending on visitor activities and involvement, offering a sense of development and achievement.
This study argues that the quality of the medical care provided can influence patients’ perceptions and ideas about their medical insurance effectiveness and study the shapes of the relationship between quality of care and medical insurance through geographic availability is formed. A cross-sectional study was used; 232 respondents, who make up the study sample, had utilized healthcare services in Jordan. A structural equation modelling approach was applied. The results showed that healthcare service quality has a positive impact on medical insurance effectiveness; the same goes for geographical availability and medical insurance effectiveness; and the same goes for healthcare service quality and geographical availability. Geographical availability plays a partial mediating effect, the results demonstrate that the indirect impact of healthcare quality service on medical insurance effectiveness is considered significant.
This research investigates the influence of authentic leadership on fostering creativity within the dynamic setting of commercial banks in Jordan. As organizational environments continuously evolve, the demand for innovative solutions becomes increasingly crucial for sustained success. The study hypothesizes that authentic leadership positively correlates with and predicts increased levels of creativity among employees in Jordanian commercial banks. By examining specific dimensions of authentic leadership, such as self-awareness, relational transparency, balanced processing, and internalized moral perspective, the research aims to identify the key drivers that contribute to a creative work environment. Insights from this study inform leadership development programs, guiding organizations to cultivate and sustain an authentic leadership culture conducive to innovation and adaptability in the face of evolving market demands. This research contributes to the growing body of literature on leadership and creativity in organizational settings, specifically within the unique context of the Jordanian commercial banking sector.
This research investigates the impact of implementing the Plan-Do-Check-Act (PDCA) cycle as a quality improvement strategy in mitigating medication errors within the emergency departments. Data were gathered through a comprehensive analysis of medication error cases for 6 months, involving 15 emergency department nurses, collaborative meetings with healthcare stakeholders, and root cause analysis using tools like the Ishikawa (fishbone) model. The PDCA cycle was systematically applied to address identified issues in medication administration. The study reveals a significant reduction goal of 47% in medication errors within the emergency department over the next 6 months. The PDCA methodology demonstrates a positive impact on minimizing medication errors, enhancing patient safety, and fostering a more robust medication management system.