ArticlePDF Available

Task shifting to improve practice efficiency: A survey among general practitioners in non-urban Baden-Wuerttemberg, Germany

Taylor & Francis
European Journal of General Practice
Authors:

Abstract and Figures

Background Germany is challenged by an increasing shortage in general practice services, especially in non-urban areas. Task shifting from general practitioners (GPs) to other health professionals may improve practice efficiency to address this mismatch. Objectives Exploring GPs’ motives and beliefs towards task shifting in non-urban Germany and identifying potential factors influencing these. Methods The cross-sectional survey was disseminated by mail in three waves between July 2021 and August 2022 among all GPs in non-urban Baden-Wuerttemberg, Germany. It included items on demographics and practice characteristics as well as 15 Likert-scale items addressing motives and beliefs towards task shifting, based on the Theoretical Domain Framework. Likert-scale items were analysed descriptively, influencing factors on motives and beliefs were identified using multiple linear regression. Results Response rate was 24.2% (281/1162), with respondents comparable in age and gender to all GPs in Baden-Wuerttemberg. GPs’ motives and beliefs towards task shifting are positive overall. The majority expects task shifting to reduce their workload (87.9%) and increase practice efficiency (74.7%). They are open to shift additional tasks to other professionals (69.1%), even in the currently prohibited form of substitution (51.2%). Motives and beliefs were significantly more positive among younger GPs and those participating in the GP-centred care programme. Conclusion This study describes GPs’ motives and beliefs towards task shifting in non-urban Germany. Identifying younger GPs and those participating in the GP-centred care programme as particularly endorsing may help design future interventions aiming to improve efficiency in general practice in non-urban Germany.
Content may be subject to copyright.
RESEARCH ARTICLE
EUROPEAN JOURNAL OF GENERAL PRACTICE
2024, VOL. 30, NO. 1, 2413123
Task shifting to improve practice eciency: A survey among general
practitioners in non-urban Baden-Wuerttemberg, Germany
Heiner Averbecka , Jasmin Raedlera, Raenhha Dhamib, Simon Schwillc and Joachim E. Fischera
aCenter for Preventive Medicine and Digital Health (CPD), Division of General Medicine, Heidelberg University Medical Faculty Mannheim,
Mannheim, Germany; bDivision of Prevention of Cardiovascular and Metabolic diseases, Heidelberg University Medical Faculty Mannheim,
Center for Preventive Medicine and Digital Health (CPD), Mannheim, Germany; cDepartment for General Practice and Health Services
Research, University Hospital Heidelberg, Heidelberg, Germany
KEY MESSAGES
The majority of participants, especially young GPs, hold positive motives and beliefs about task shifting in
general practice.
The GP-centred care programme, as an alternative to the regular remuneration system, influences motives and
beliefs towards task shifting.
Legal adjustments seem warranted, as GPs support task shifting in the more extensive form of substitution,
currently prohibited by law.
ABSTRACT
Background: Germany is challenged by an increasing shortage in general practice services,
especially in non-urban areas. Task shifting from general practitioners (GPs) to other health
professionals may improve practice efficiency to address this mismatch.
Objectives: Exploring GPs’ motives and beliefs towards task shifting in non-urban Germany and
identifying potential factors influencing these.
Methods: The cross-sectional survey was disseminated by mail in three waves between July 2021
and August 2022 among all GPs in non-urban Baden-Wuerttemberg, Germany. It included items
on demographics and practice characteristics as well as 15 Likert-scale items addressing motives
and beliefs towards task shifting, based on the Theoretical Domain Framework. Likert-scale items
were analysed descriptively, influencing factors on motives and beliefs were identified using
multiple linear regression.
Results: Response rate was 24.2% (281/1162), with respondents comparable in age and gender
to all GPs in Baden-Wuerttemberg. GPs’ motives and beliefs towards task shifting are positive
overall. The majority expects task shifting to reduce their workload (87.9%) and increase practice
efficiency (74.7%). They are open to shift additional tasks to other professionals (69.1%), even in
the currently prohibited form of substitution (51.2%). Motives and beliefs were significantly more
positive among younger GPs and those participating in the GP-centred care programme.
Conclusion: This study describes GPs’ motives and beliefs towards task shifting in non-urban
Germany. Identifying younger GPs and those participating in the GP-centred care programme as
particularly endorsing may help design future interventions aiming to improve efficiency in
general practice in non-urban Germany.
Abbreviations: GPs: General practitioners; MA: Medical assistant; TDF: Theoretical Domains
Framework; SD: Standard deviation.
Introduction
General practice is challenged by the rise of chronic
diseases in an ageing population [1,2] as most health
needs are treated in general practice [3,4]. In Germany,
this is especially true in non-urban areas, where the
relative amount of older people is higher [5] and gen-
eral practitioners (GPs) spend more time performing
home visits [6,7], resulting in a higher time exposure
per patient compared to urban areas [8]. Concurrently,
GPs are replaced at an insufficient rate, resulting in an
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group
CONTACT Heiner Averbeck heiner.averbeck@medma.uni-heidelberg.de Heidelberg University Medical Faculty Mannheim, Center for Preventive
Medicine and Digital Health (CPD), Division of General Medicine, Röntgenstraße 7, DE-68167 Mannheim.
Supplemental data for this article is available online at https://doi.org/10.1080/13814788.2024.2413123.
https://doi.org/10.1080/13814788.2024.2413123
This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which
permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been
published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
ARTICLE HISTORY
Received 8 December
2023
Revised 22 September
2024
Accepted 1 October 2024
KEYWORDS
General practice; primary
health care; delivery of
health care; task shifting;
delegation
2 H. AVERBECK ETAL.
ageing GP workforce, foreshadowing an imminent
shortage in GP services [9,10]. One option to address
this mismatch might be to improve efficiency in gen-
eral practice. Recent reviews have shown that
team-based approaches may improve efficiency and
be beneficial for patients [11–13]; however, the amount
to which these insights are transferable to the specific
setting of German general practice is unclear.
In contrast to other European countries (e.g. Spain
or the United Kingdom), most GPs work in solo prac-
tices comprising one or two GPs [14]. Medical tasks are
performed by GPs or to a lesser extent by medical
assistants (MAs) as the only other established profes-
sion [15] (German: Medizinische Fachangestellte).
Attempts to introduce additional professions such as
physician assistants remain limited to individual proj-
ects and are not common yet [16,17]. Thus, team-based
approaches in German general practice remain limited
to task shifting from GPs to MAs.
To promote task shifting, two major training pro-
grammes for MAs, ‘Healthcare assistants in general
practice’ (German abbreviation: VerAH) and ‘Non-physician
practice assistant’ (NaePA), have been implemented [18].
However, both programmes are not ubiquitously
adopted [19] and MA responsibilities remain narrower
compared to international examples (e.g. the United
Kingdom or Denmark) [20,21].
This is partly due to legal restrictions. Specifically,
task shifting is limited to performing tasks delegated
by GPs. Therein, GPs remain responsible for any task
performed and are obligated to ensure adequate qual-
ification of MAs. Although performed in other coun-
tries, the more extensive form of substitution, where
MAs perform tasks without supervision or outside the
organisational structure of general practice, is prohib-
ited by law. Currently, although task shifting has been
shown to improve practice efficiency [22–25], GPs feel
insecure about legal specifications [19,26,27] and per-
ceive remuneration for tasks shifted to MAs as increas-
ingly complicated [19].
This complexity has been addressed by implementa-
tion of the GP-centred care programme (German: hau-
sarztzentrierte Versorgung). Opposed to the regular
remuneration system, where remuneration is organised
in small capitation fees accompanied by numerous fees
for service, remuneration in the GP-centred care pro-
gramme is delivered mainly in capitation fees. Although
being voluntary for both patients and GPs, patients for-
feit their right to consult any physician at any time and
are obligated to consult their GP first. Thereby, it aims
to improve care coordination by introducing a gate-
keeping role, as in Belgium or the United Kingdom
[14,28]. Patients profit from improved care coordination
and consequent health benefits [29,30], while GPs profit
from less bureaucratic remuneration. Finally, the pro-
gramme specifically promotes task shifting by financially
incentivising training programmes for MAs and simplify-
ing remuneration of tasks shifted to MAs. Still, the
resulting effect on task shifting remains unknown.
To expand task shifting in general practice, a
behaviour change of decision-makers is necessary. As
most practices are owned and operated by GPs, they
decide who performs which task in their practice,
making them the primary decision-makers in their
practices. Thus, it seems natural to focus on GPs’
motives and beliefs using behaviour change theory.
Previous studies established a high ‘willingness to
delegate’ among GPs [19,24,31–33] and facilitators
such as a reduced workload [24,34] or barriers such as
lacking financial incentives [24] or legal concerns [19].
However, underlying motives and beliefs [32] as well
as reasons for the gap between ‘willingness to dele-
gate’ and actual involvement of MAs [31] remain
vague. Specifically, findings indicating women [24,35],
young GPs [24,26,35] or GPs working in group prac-
tices [26,35] being more willing to delegate were not
replicated in more recent studies [31]. Furthermore, no
studies focused on non-urban areas, where motives
and beliefs might differ, due to organisational specifics
such as the higher number of home visits or lower
accessibility of secondary care [6,7]. Ultimately,
although some factors influencing delegation have
been identified, underlying motives and beliefs remain
elusive, leaving tangible ways to expand task shifting
in German general practice undetermined.
Objectives
Therefore, this study aims to explore GPs’ motives and
beliefs towards task shifting to MAs, to increase prac-
tice efficiency in non-urban general practice in
Germany and to identify factors influencing these
motives and beliefs.
Methods
Setting
Study design is a cross-sectional survey among all GPs
currently active in non-urban areas in the state of
Baden-Wuerttemberg, Germany. Baden-Wuerttemberg
was selected as a convenience sample resulting from
the conducting institute’s connections in the state.
The federal Office for Building and Regional
Planning provides two county-level definitions of
Non-Urbanity (population density and population
EUROPEAN JOURNAL OF GENERAL PRACTICE 3
reachable in a pre-defined travel time) [36]. 12 of the
44 counties in Baden-Wuerttemberg met one or both
definitions. GPs working in either of the 12 counties
represented our target sample. GPs were defined as all
physicians currently active in general practice, as
defined by German law (general internal medicine,
general practice and paediatrics). As challenges such
as the management of chronic diseases may impact
paediatrics differently, we excluded paediatrics from
our target sample.
To identify members of the target population, we
used a database provided by commercial marketing
agencies targeting physicians. After removal of dou-
blets and invalid address sets (e.g. not currently active
as a GP), 1,162 of 1,383 initially acquired address sets
were identified as eligible, representing our study sam-
ple. According to data from the Association of Statutory
Health Insurance Physicians, which registers all cur-
rently active physicians, approximately 1,250 GPs
should qualify as eligible, indicating some non-inclusion
of the study population. No public data specific to our
sample were available to further check for representa-
tiveness of the study population (e.g. gender).
Survey
The survey was self-designed, as no validated survey
assessing this topic exists. The Theoretical Domain
Framework (TDF) was applied as the theoretical basis,
as it is designed to explore factors influencing behaviour
change and is well established in health services
research. It comprises 14 domains potentially influenc-
ing behaviour change, 9 of which were represented in
the survey in 15 five-point Likert-scale items (1 =
Strongly disagree, 2 = Disagree, 3 = Neither agree nor
disagree, 4 = Agree, 5 = Strongly agree; Table 3). The
items were designed using validated question stems
[37] and pretested, as reported in detail in the study
protocol [38].
The final survey (Supplement 1) included items
addressing demographics, practice characteristics (e.g.
participation in the GP-centred care programme) and
15 Likert-scale items addressing motives and beliefs
towards task shifting to MAs.
Survey administration
We administered the survey by standard mail. Mailings
included a personalised cover letter describing the
purpose of the study, the survey, a response form, a
free return envelope and a second envelope without
identifier to contain the completed survey, ensuring
respondents’ anonymity.
The survey was administered in three waves in July
and August 2021 and August 2022. The third wave, ini-
tially planned for September 2021, was postponed due
to the COVID-19 vaccine booster campaign starting in
September 2021. We expected response rates to drop
significantly, because of the growing workload. Thus, in
consultation with associated GPs, we identified summer
2022 as most suitable to administer the final wave.
Analysis
Survey responses were scanned, digitally converted
and uploaded into a database. Unreadable answers
were censored. All data were checked for plausibility
before analysis (e.g. identical responses across all
items), incomplete survey data were included in the
analysis if applicable, with missing items reported.
We performed descriptive data analysis without
adjusting for potential statistical errors or non-
representativeness and did not perform sensitivity
analyses. Practice type was dichotomised into solo
practice and group practice, disregarding further dis-
crimination between medical care centre, group prac-
tice and joint practice. No other modification of items
was performed.
Analysis to identify influencing factors on motives
and beliefs was performed using a multiple linear
regression model between demographics, practice
characteristics and TDF items. Data analysis for multi-
ple linear regression was conducted in R version 4.2.3.
Ethics approval and consent to participate
The study has been approved by the Ethics Committee
II of Heidelberg University, Mannheim Medical Faculty
in April 2021 (Approval no. 2021–530). Consent for
participation in the survey was assumed when the sur-
vey was returned.
Results
Respondent characteristics
Of 1,162 surveys, 281 were returned, resulting in a
response rate of 24.2%. Respondents’ characteristics
are reported in Table 1.
Motives and beliefs towards delegation
Table 2 shows GPs’ responses to Likert-scale items
addressing motives and beliefs towards delegation. The
majority of respondents aim to reach the highest effi-
ciency possible in their practices (mean = 4.08, SD =
4 H. AVERBECK ETAL.
0.94) and delegation comes to mind when thinking
about ways to achieve this goal (mean = 4.14, SD =
0.91). They feel able to implement changes to processes
in their practices (mean = 4.06, SD = 0.85) and expect
delegation to reduce their personal workload (mean =
4.27, SD = 0.83) and increase efficiency in their practice
(mean = 3.98, SD = 0.92). Further, most do not fear an
impairment of patient treatment when delegating tasks
to MAs (mean = 2.30, SD = 1.00). Ultimately, the major-
ity of GPs are open to delegate additional tasks to MAs
in the future (mean = 3.70, SD = 1.19) and, to a lesser
extent, most GPs are open to shifting tasks to MAs in
the form of substitution (mean = 3.32, SD = 1.19).
Inuencing factors on motives and beliefs towards
delegation
Table 3 shows results of the multiple linear regression
model correlating demographics and practice charac-
teristics with TDF items. The model included N = 224
surveys, due to missing values in N = 57 responses. A
more detailed table is provided in supplement 2.
We identified GPs’ age, average working hours,
practice type and participation in the GP-centred care
programme as influencing factors on GPs’ motives and
beliefs. Older GPs described themselves significantly
less often as being able to implement changes in their
practices, less likely to aim for the highest efficiency
possible and delegation comes to mind less often
when thinking about increasing practice efficiency.
Participation in the GP-centred care programme sig-
nificantly influences motives and beliefs towards dele-
gation. Participants identify as first to implement new
models in health care or practice organisation and del-
egation comes to mind more often as an option to
increase practice efficiency. They are more open to
delegate additional tasks to their personnel and subse-
quently intend to do so in the future. Fittingly, partic-
ipants’ beliefs about consequences are more positive.
They expect a reduced workload and increased prac-
tice efficiency, without expecting an impaired patient
treatment. Finally, participants are more open to trans-
fer tasks in the form of substitution.
Discussion
Summary
We explored GPs motives and beliefs towards task shift-
ing to MAs to increase practice efficiency in non-urban
GP in Germany. Motives and beliefs were positive, indi-
cating fertile ground to advance team-based care and,
more specifically, task shifting in the future.
For the first time, participation in the GP-centred
care programme was identified as major influencing
factor. To a lesser extent, we confirmed previously
identified factors such as age, working hours and prac-
tice type to influence GPs’ motives and beliefs, whereas,
opposed to previous findings, gender and employ-
ment status did not.
Comparison with existing literature
Young GPs having more positive beliefs about delega-
tion has been shown before [23,39,40], although more
recent studies did not find similar associations [31].
This seems unintuitive, as experience in delegation fos-
ters positive beliefs [26] and younger, thus less experi-
enced, GPs still show more positive beliefs than older,
more experienced GPs. Although lacking an explana-
tion, this raises hopes for more team-based care in the
future, especially as the reduced workload and
improved time management is strongly agreed upon
once more [19,24–26,31,41].
Most significantly, we identified participation in the
GP-centred care programme as a major influencing
factor on motives and beliefs. Although being hinted
at before [40], for the first time we describe its influ-
ence in detail. Although training of and delegating to
MAs is financially incentivised, participants did not
expect delegation to be financially worthwhile more
often, hinting towards other specifications of the pro-
gramme being responsible for its influence. Possibly,
the programme addressing previously identified barri-
ers, such as increasing bureaucracy and unclear legal
conditions [19] when delegating to Mas, or benefits
not addressed in this study, such as increased work
satisfaction [26] or improved patient care, may encour-
age more positive motives and beliefs in participants.
Table 1. Respondents’ characteristics.
nMean SD
Age 280 56.8 9.8
1
Working Hours per week 255 47.5 12.0
Missing 26
Gender n %
Male 169 60.6
Female 110 39.4
Non-binary 0 0.0
Missing 2
Employment Status n %
Self-employed 250 90.6
Employed 26 9.4
Missing 5
Practice Type n %
Solo practice 131 49.4
Group practice 134 50.6
Missing 16
GP-centred care n %
Participant 192 71.1
Non-participant 78 29.9
Missing 11
EUROPEAN JOURNAL OF GENERAL PRACTICE 5
Table 2. General practitioners’ motives and beliefs towards task shifting.
Item n Mean SD
1. Strongly
disagree 2. Disagree
3. Neither
agree nor
disagree 4. Agree
5. Strongly
agree
4.1 I work in a region where there is currently a shortage in primary care supply. 281 3.96 ±1.17 2.5% 14.6% 11.4% 27.4% 44.1%
4.2 I am one of the rst to implement new models in health care or practice organisation. 277 2.99 ±1.21 13.4% 22.4% 27.8% 25.3% 11.2%
4.3 I am able to implement changes to the processes in my practice. 281 4.06 ±0.85 0.4% 7.5% 8.9% 52.7% 30.6%
4.4 I am well-informed about the possibilities of delegation. 281 3.84 ±0.94 1.1% 10.3% 16.7% 47.7% 24.2%
4.5 When I think about eciency in my practice, the use of delegation plays a role. 279 4.14 ±0.91 0.7% 7.9% 7.2% 45.2% 39.1%
4.6 My goal for this practice is to achieve the highest eciency possible. 280 4.08 ±0.94 0.7% 7.5% 13.2% 40.0% 38.6%
4.7 I will delegate as many tasks as possible to my non-physician medical sta in the future. 279 3.73 ±1.08 1.8% 15.4% 18.6% 36.6% 27.6%
I think that an increase in delegation of medical tasks to non-physician medical sta in my practice…
4.8 … increases patient satisfaction. 281 3.19 ±1.05 3.6% 26.7% 28.1% 31.0% 10.7%
4.9 … impairs the treatment of my patients. 280 2.30 ±1.00 25.0% 33.6% 29.3% 10.7% 1.4%
4.10 … reduces my workload. 281 4.27 ±0.83 0.4% 5.3% 6.4% 43.1% 44.8%
4.11 … increases eciency in my practice. 281 3.98 ±0.92 0.7% 7.1% 17.4% 42.7% 32.0%
4.12 … is nancially worthwhile for my practice. 279 3.52 ±1.04 2.2% 15.4% 30.8% 31.5% 20.1%
4.13 I am open to delegating additional medical activities to my practice personnel. 278 3.70 ±1.10 4.7% 12.9% 12.6% 47.1% 22.7%
4.14 I am open to delegating additional medical activities to my practice personnel if they
obtained additional training.
277 3.87 ±1.03 3.2% 9.7% 12.3% 46.6% 28.2%
4.15 I am open to transferring medical tasks to my practice personnel in the sense of
substitution.
277 3.32 ±1.19 7.3% 21.1% 20.4% 34.5% 16.7%
N = 281
6 H. AVERBECK ETAL.
Table 3. Factors inuencing general practitioners’ motives and beliefs towards task shifting.
Gender Age Workload Employment status Practice-type GP-centred care
Male (Ref.)
Female/
diverse (years) (hours/week)
Self-employed
(Ref.)
Employee
Solo practice
(Ref.)
Group practice
Non-participant
(Ref.)
Participant
4.1 I work in a region
where there is
currently a
shortage in
primary care
supply.
Estimate −0.14 −0.01 0.02 0.11 0.04 0.39
4.2 I am one of the rst
to implement new
models in health
care or practice
organisation.
Estimate 0.25 −0.01 0.02** 0.32 0.44* 0.91***
4.3 I am able to
implement
changes to the
processes in my
practice.
Estimate −0.05 −0.02*** 0.01 −0.23 0.45*** 0.16
4.4 I am well-informed
about the
possibilities of
delegation.
Estimate 0.08 −0.01 0.01 −0.05 0.22 0.30
4.5 When I think about
eciency in my
practice, the use
of delegation
plays a role.
Estimate −0.08 −0.02** 0.01 0.08 0.04 0.67***
4.6 My goal for this
practice is to
achieve the
highest eciency
possible.
Estimate −0.28 −0.02* 0.01 0.08 0.12 0.30
4.7 I will delegate as
many tasks as
possible to my
non-physician
medical sta in
the future.
Estimate 0.04 −0.02 0.01 −0.15 0.04 0.41*
I think that an increase in delegation of medical tasks to non-physician medical sta in my practice…
4.8 … increases patient
satisfaction.
Estimate −0.18 −0.02 0.01 0.37 −0.01 0.35
4.9 … impairs the
treatment of my
patients.
Estimate 0.00 0.01 0.00 −0.06 −0.03 −0.35*
4.10 … reduces my
workload.
Estimate 0.07 −0.02*** 0.00 −0.03 −0.11 0.29*
4.11 … increases
eciency in my
practice.
Estimate 0.04 −0.03*** 0.01 0.01 0.00 0.41**
4.12 … is nancially
worthwhile for my
practice.
Estimate −0.12 −0.03*** 0.00 0.20 −0.15 0.25
4.13 I am open to
delegating
additional medical
activities to my
practice personnel.
Estimate −0.20 −0.02 0.01 −0.06 0.06 0.84***
4.14 I am open to
delegating
additional medical
activities to my
practice personnel,
if they obtained
additional training.
Estimate 0.27 −0.02* 0.01 0.09 0.09 0.68***
4.15 I am open to
transferring
medical tasks to
my practice
personnel in the
sense of
substitution.
Estimate 0.08 −0.01 0.01 0.24 0.03 0.78***
N = 224; * p < 0.05; ** p < 0.01; *** p < 0.001.
Bold values signify the most relevant signicance values.
EUROPEAN JOURNAL OF GENERAL PRACTICE 7
Finally, we confirmed the openness of GPs to trans-
fer tasks in the form of substitution [35], particularly in
young GPs and participants of the GP-centred care
programme. Although currently prohibited by law,
international examples suggest that this may help fur-
ther advancing efficiency in GP [11], warranting recon-
sideration of this policy.
Strengths and limitations
Several caveats must be considered. First, the
response rate, although comparable to previous
works in similar settings [26,31,40,42], and address
data not obtained from registers might lead to selec-
tion or non-coverage bias. As no registry data identi-
fying only GPs working in rural areas in
Baden-Wuerttemberg were available (e.g. registry of
the Association of Statutory Health Insurance
Physicians), address data were acquired using com-
mercial sources. These data did not include demo-
graphics, leaving us unable to test representativeness
of our sample. However, aggregate data by the
Association of Statutory Health Insurance Physicians
suggest similar gender (female/male/diverse
46%/54%/0%) and age distribution (mean 55.4 years)
[43,44] between our sample and all GPs working in
Baden-Wuerttemberg, indicating representativeness
to some extent. Still, factors such as the socioeco-
nomic status of the population treated in each prac-
tice were not addressed in this study, potentially
leaving other influencing factors on GPs’ motives and
beliefs obscure.
Second, the application of the survey was spread
over a longer period, as the third wave was postponed
past the COVID-19 booster campaign. The huge num-
ber of vaccinations and the strain put on general prac-
tice during the booster campaign might have
influenced responses. Due to the study design, we
could not test for differences between waves, leaving
its influence unclear.
Although survey items have not been psychometri-
cally tested before conducting the study, we see the
theory-guided approach as a strength. Thus, despite
not all TDF domains being operationalised in the sur-
vey, this study provides valuable insights and raises
questions for future research.
Finally, this study focuses solely on GPs, leaving the
perspectives of MAs, patients and other stakeholders
undetermined. Clearly, these must be considered when
making organisational changes in general practice.
Although previous research shone some light on this
topic [32,45–50], further research focusing on these
perspectives is necessary.
Implications for research and practice
Reasons for the influence of the GP-centred care pro-
gramme remain unclear. Specifically, as we did not find
financial incentives particularly relevant to participants,
other specifications may foster positive motives and
beliefs. Future research should focus on identifying spe-
cifics of the programme influencing task shifting, e.g.
organisation rather than amount of remuneration, to
help transfer its benefits into other healthcare systems.
Furthermore, liberating legal restrictions, e.g. the per-
mission of task shifting in the form of substitution,
might help increasing efficiency in general practice,
although undesired effects, such as the risk of lower
remuneration for tasks substituted, must be considered.
Conclusion
Most GPs are willing to expand task shifting in
non-urban general practice. This study provides a
deeper understanding of underlying motives and
beliefs and identifies younger GPs and those partici-
pating in the GP-centred care programme as particu-
larly endorsing. This may inform future initiatives
aiming to increase efficiency in general practice, ulti-
mately mitigating the increasing shortage in GP ser-
vices. For now, concepts on how to expand task
shifting and ultimately advance team-based care in
general practice need to be further explored and clar-
ification of reimbursement as well as reconsideration
of legal restrictions is necessary.
Notes
We use the term general practice’ as translation for the
term commonly used in Germany: ‘hausaerztliche
Versorgung. Other translations for the German term
may include ‘family medicine’ or ‘primary care’, depend-
ing on the specific roles assumed by physicians in dif-
ferent healthcare systems.
Author contributions
HA (Principal Investigator) conceptualised the study as part
of his dissertational project. JF advised on the study design.
JR, RD and HA performed data analysis. HA, SS and JF con-
ducted data interpretation. HA produced the rst draft of
the manuscript, which was revised by JR, SS and JF. All
authors reviewed and approved the nal version of the
manuscript.
Disclosure statement
No potential conict of interest was reported by the
author(s).
8 H. AVERBECK ETAL.
Funding
This research received no specic grant from any funding
agency in the public, commercial, or not-for-prot sectors.
ORCID
Heiner Averbeck http://orcid.org/0000-0001-5925-7837
Simon Schwill http://orcid.org/0000-0002-0954-2194
Data Availability statement
The data sets used and/or analysed during the current study
are available from the corresponding author upon reason-
able request.
References
[1] Nowossadeck E. Population aging and hospitalization
for chronic disease in Germany. Dtsch Arztebl Int.
2012;109(9):151–157. doi: 10.3238/arztebl.2012.0151.
[2] Prince MJ, Wu F, Guo Y, et al. The burden of disease in
older people and implications for health policy and
practice. Lancet. 2015;385(9967):549–562. doi: 10.1016/
S0140-6736(14)61347-7.
[3] Stange KC. The problem of fragmentation and the need
for integrative solutions. Ann Fam Med. 2009;7(2):100–
103. doi: 10.1370/afm.971.
[4] Stareld B, Shi L, Macinko J. Contribution of primary care
to health systems and health. Milbank Q. 2005;83(3):457–
502. doi: 10.1111/j.1468-0009.2005.00409.x.
[5] Bujard M, Scheller M. Einuss regionaler Faktoren auf
die Kohortenfertilität: neue Schätzwerte auf Kreisebene
in Deutschland. CPoS. 2017;41:41. doi: 10.12765/CPoS-
2017-07d.
[6] Pochert M, Voigt K, Bortz M, et al. The workload for
home visits by German family practitioners: an analysis
of regional variation in a cross-sectional study. BMC
Fam Pract. 2019;20(1):3. doi: 10.1186/s12875-018-0891-6.
[7] Hansen H, Pohontsch NJ, Bole L, et al. Regional varia-
tions of perceived problems in ambulatory care from
the perspective of general practitioners and their
patients - an exploratory focus group study in urban
and rural regions of northern Germany. BMC Fam Pract.
2017;18(1):68. doi: 10.1186/s12875-017-0637-x.
[8] Lenz F, Schübel J, Bergmann A, et al. [Regional
Inuences on Home Visits - Is Care in Rural Areas
Secured in the Long Term?]. Gesundheitswesen.
2022;84(3):215–218. doi: 10.1055/a-1241-4107.
[9] Bundesvereinigung K. [Career-Monitoring Medical
Students 2018 - Resulst of a nationwide survey]
Berufsmonitoring Medizinstudierende 2018 - Ergebnisse
einer bundesweiten Befragung; 2019.
[10] van den Bussche H. [The future problems of general
practice in Germany: current trends and necessary mea-
sures]. Bundesgesundheitsblatt Gesundheitsforschung
Gesundheitsschutz. 2019;62(9):1129–1137. doi: 10.1007/
s00103-019-02997-9.
[11] Laurant M, van der Biezen M, Wijers N, etal. Nurses as
substitutes for doctors in primary care. Cochrane
Database Syst Rev. 2018;7(7):CD001271. doi: 10.1002/
14651858.CD001271.pub3.
[12] Wranik WD, Price S, Haydt SM, et al. Implications of inter-
professional primary care team characteristics for health
services and patient health outcomes: a systematic review
with narrative synthesis. Health Policy. 2019;123(6):550–
563. doi: 10.1016/j.healthpol.2019.03.015.
[13] Leong SL, Teoh SL, Fun WH, et al. Task shifting in pri-
mary care to tackle healthcare worker shortages: an
umbrella review. Eur J Gen Pract. 2021;27(1):198–210.
doi: 10.1080/13814788.2021.1954616.
[14] Garattini L, Badinella Martini M, Nobili A. General prac-
tice in the EU: countries you see, customs you nd. Eur
J Health Econ. 2023;24(2):153–156. doi: 10.1007/
s10198-022-01549-4.
[15] Freund T, Everett C, Griths P, etal. Skill mix, roles and
remuneration in the primary care workforce: who are
the healthcare professionals in the primary care teams
across the world? Int J Nurs Stud. 2015;52(3):727–743.
doi: 10.1016/j.ijnurstu.2014.11.014.
[16] Marschall T, Homann M. [First insights into scope of
practice and salary of physician assistants, a new
healthcare profession, in Germany]. Gesundheitswesen.
2019;81(1):9–16. doi: 10.1055/s-0043-102182.
[17] Schillen P, Dehnen A, In der Schmitten J, etal. [Physician
assistants as a future model in primary care: experienc-
es, needs, potentials and barriers]. Z Evid Fortbild Qual
Gesundhwes. 2023;182-183:44–52. doi: 10.1016/j.zefq.
2023.07.006.
[18] Mergenthal K, Leifermann M, Beyer M, et al. [Delegation
of GP Work to Qualied Medical Sta in Germany - An
Overview]. Gesundheitswesen. 2016;78(8-09):e62-8–e68.
doi: 10.1055/s-0035-1555948.
[19] Goetz K, Kornitzky A, Mahnkopf J, et al. At the dawn of
delegation? Experiences and attitudes of general prac-
titioners in Germany - a questionnaire survey. BMC Fam
Pract. 2017;18(1):102. doi: 10.1186/s12875-017-0697-y.
[20] Maier CB, Aiken LH. Task shifting from physicians to
nurses in primary care in 39 countries: a cross-country
comparative study. Eur J Public Health. 2016;26(6):927–
934. doi: 10.1093/eurpub/ckw098.
[21] Urban E, Ose D, Joos S, et al. Technical support and
delegation to practice sta - status quo and (possible)
future perspectives for primary health care in Germany.
BMC Med Inform Decis Mak. 2012;12(1):81. doi:
10.1186/1472-6947-12-81.
[22] Senft JD, Wensing M, Poss-Doering R, et al. Eect of
involving certied healthcare assistants in primary care
in Germany: a cross-sectional study. BMJ Open. 2019;
9(12):e033325. doi: 10.1136/bmjopen-2019-033325.
[23] Wangler J, Jansky M. How can primary care be secured in
the long term? - a qualitative study from the perspective
of general practitioners in Germany. Eur J Gen Pract.
2023;29(1):2223928. doi: 10.1080/13814788.2023.2223928.
[24] Dini L, Sarganas G, Boostrom E, etal. German GPs’ willing-
ness to expand roles of physician assistants: a regional
survey of perceptions and informal practices inuencing
uptake of health reforms in primary health care. Fam
Pract. 2012;29(4):448–454. doi: 10.1093/fampra/cmr127.
[25] van den Berg N, Heymann R, Meinke C, et al. Eect of
the delegation of GP-home visits on the development
of the number of patients in an ambulatory healthcare
EUROPEAN JOURNAL OF GENERAL PRACTICE 9
centre in Germany. BMC Health Serv Res. 2012;12(1):355.
doi: 10.1186/1472-6963-12-355.
[26] Gisbert Miralles J, Heintze C, Dini L. [Delegation modal-
ities for general practitioners in North Rhine-Westphalia:
results of a survey among general practitioners on the
assignment of dened tasks to EVA, VERAH and VERAH
Plus]. Z Evid Fortbild Qual Gesundhwes. 2020;156-157:50–
58. doi: 10.1016/j.zefq.2020.07.010.
[27] Dini L, Koppelow M, Reuß F, et al. [The delegation
agreement and its implementation inside and outside
the GP Oce from the perspective of practice owners].
Gesundheitswesen. 2021;83(7):523–530. doi: 10.1055/
a-1162-8244.
[28] Schmalstieg-Bahr K, Popert UW, Scherer M. The role of
general practice in complex health care systems. Front
Med. 2021;8:680695. doi: 10.3389/fmed.2021.680695.
[29] Sawicki OA, Mueller A, Klaaßen-Mielke R, et al. Strong
and sustainable primary healthcare is associated with a
lower risk of hospitalization in high risk patients. Sci
Rep. 2021;11(1):4349. doi: 10.1038/s41598-021-83962-y.
[30] Wensing M, Szecsenyi J, Kaufmann-Kolle P, etal. Strong
primary care and patients’ survival. Sci Rep.
2019;9(1):10859. doi: 10.1038/s41598-019-47344-9.
[31] Bortz M, Schübel J, Pochert M, et al. [Delegation of
home visits and qualication of health care assistants
in family practices in Saxony, Germany - Results of the
cross-sectional study SESAM-5]. Gesundheitswesen.
2021;83(2):95–102. doi: 10.1055/a-1130-6266.
[32] Jedro C, Holmberg C, Tille F, et al. The acceptability of
task-shifting from doctors to allied health professionals.
Dtsch Arztebl Int. 2020;117(35-36):583–590.
[33] Wolf F, Krause M, Meißner F, et al. Attitudes of general
practitioners and medical practice assistants towards
the delegation of medical services: results of a survey
in Berlin, Brandenburg and Thuringia. Gesundheitswesen.
2023;85(12):1115–1123.
[34] van den Berg N, Meinke C, Matzke M, etal. Delegation
of GP-home visits to qualied practice assistants:
assessment of economic eects in an ambulatory
healthcare centre. BMC Health Serv Res. 2010;10(1):155.
doi: 10.1186/1472-6963-10-155.
[35] Dopfmer S, Trusch B, Stumm J, et al. Support for gen-
eral practitioners in the care of patients with complex
needs: a questionnaire survey of general practitioners
in Berlin. Gesundheitswesen. 2021;83(10):844–853.
[36] Federal Institute for Research on Building UAaSD. Ongoing
Spatial Observation - Spatial Dierentiation. Laufende
Raumbeobachtung - Raumabgrenzungen 2021. https://
www.bbsr.bund.de/BBSR/DE/forschung/raumbeobachtung/
Raumabgrenzungen/deutschland/gemeinden/
Raumtypen2010_vbg/Raumtypen2010_alt.html
[37] Huijg JM, Gebhardt WA, Crone MR, et al. Discriminant
content validity of a theoretical domains framework
questionnaire for use in implementation research.
Implement Sci. 2014;9:11. Jan 15
[38] Averbeck H, Litaker D, Fischer JE. Expanding the role of
non-physician medical sta in primary care in Germany:
protocol for a mixed-methods study exploring the per-
spectives of physicians in rural practices. BMJ Open.
2022;12(7):e064081. doi: 10.1136/bmjopen-2022-064081.
[39] Dini L, Sarganas G, Heintze C, et al. Home visit delega-
tion in primary care: acceptability to general practi-
tioners in the state of Mecklenburg-Western Pomerania,
Germany. Dtsch Arztebl Int. 2012;109(46):795–801.
[40] Dini L, Gisbert Miralles J, Heintze C, et al. [Delegation in
General Practices. Results of a survey among General
Practitioners in North Rhine-Westphalia] Delegation in
der Hausarztpraxis. Ergebnisse einer Befragung von
Hausärztinnen und Hausärzten in Nordrhein-Westfalen.:
Landeszentrum Gesundheit Nordrhein-Westfalen; 2018.
(Eine Studie im Auftrag des LZG.NRW.).
[41] Mergenthal K, Beyer M, Gerlach FM, et al. Sharing
responsibilities within the general practice team - a
cross-sectional study of task delegation in Germany.
PLoS One. 2016;11(6):e0157248. doi: 10.1371/journal.
pone.0157248.
[42] Schricker C, Strumann C, Steinhäuser J. Identifying de-
sired qualications, tasks, and organizational character-
istics of practice managers-a cross-sectional survey
among group practice physicians in Germany. BMC
Health Serv Res. 2022;22(1):821. doi: 10.1186/s12913-
022-08199-5.
[43] Kassenaerztliche Vereinigung B-W. [Outpatient care in
2020 - report of the association of statutory health
insurance physicians Baden-Wuerttemberg] Die ambulan-
te medizinische Versorgung 2020 - Bericht der
Kassenärztlichen Vereinigung. Baden-Württemberg.
Kassenaerztliche Vereinigung Baden-Wuerttemberg; 2020.
[44] Baden-Wuerttemberg KV. Altersstruktur der Vertragsaerzte
und -psychotherapeuten; 2024. https://www.kvbawue.de/
ueber-uns/daten-fakten/altersstruktur-der-aerzte-
therapeuten
[45] Mergenthal K, Güthlin C, Beyer M, et al. [How patients view
and accept health care services provided by health care
assistants in the general practice: survey of participants of
the gp-centered health care program in baden-wuerttemberg].
Gesundheitswesen. 2018;80(12):1077–1083.
[46] Feindel A, Rosenberg G, Steinhäuser J, et al. Primary
care practice assistants’ attitudes towards tasking shift-
ing and their perceptions of the challenges of task
shifting - Development of a questionnaire. Health Soc
Care Community. 2019;27(4):e323–e333. doi: 10.1111/
hsc.12736.
[47] Mergenthal K, Beyer M, Güthlin C, etal. [Evaluating the
deployment of VERAHs in family doctor-centred health
care in Baden-Wuerttemberg]. Z Evid Fortbild Qual
Gesundhwes. 2013;107(6):386–393. doi: 10.1016/j.
zefq.2013.07.003.
[48] Forstner J, Mangold J, Litke N, et al. [Between new re-
sponsibility and daily routines - the role of the VERAH
in GP care: a qualitative secondary data case study of
the introduction of software-based case management].
Gesundheitswesen. 2023;85(12):1124–1130.
[49] Weise S, Steybe T, Thiel C, et al. Are nurse-led patient
consultations and nurse-led dose adjustments of per-
manent medication acceptable for patients with diabe-
tes mellitus and hypertension in general practice? -
results of a focus group study. Patient Prefer Adherence.
2023;17:1501–1512. doi: 10.2147/PPA.S411902.
[50] van den Berg N, Fiss T, Meinke C, et al. GP-support by
means of AGnES-practice assistants and the use of tele-
care devices in a sparsely populated region in Northern
Germany–proof of concept. BMC Fam Pract. 2009;10(1):
44. doi: 10.1186/1471-2296-10-44.
ResearchGate has not been able to resolve any citations for this publication.
Article
Full-text available
Zusammenfassung Einleitung Die Übertragung von hausärztlichen Aufgaben und Verantwortlichkeiten an Medizinische Fachangestellte (MFA) kann zur Sicherstellung der Primärversorgung in Deutschland beitragen. Das Ziel der Studie ist die Erfassung und Analyse von Einstellungen und Vorgehensweisen von Hausärzt:innen und MFA zur Delegation ärztlicher Aufgaben und Tätigkeiten. Methodik Allen KV-gelisteten Hausärzt:innen in Thüringen, Berlin und Brandenburg (N=5.516) sowie deren MFA wurde ein selbst konzipierter, pilotierter Fragebogen zugesandt. Die Teilnehmer:innen sollten angeben, welche ärztlichen Tätigkeiten bereits übertragen bzw. übernommen werden und bei welchen Anlässen weitere Delegationen vorstellbar wären. Ergebnisse Es nahmen 890 Ärzt:innen (Rücklaufrate: 16,1%) und 566 MFA an der schriftlichen Befragung teil. Die Teilnehmer:innen waren überwiegend weiblich und zumeist im (groß-)städtischen Raum tätig. Zahlreiche Tätigkeiten, wie z. B. Anamnese, Triage, DMP-Kontrollen, Impfungen und Hausbesuche, werden bereits delegiert. Die Bereitschaft zur Übertragung bzw. Übernahme weiterer Aufgaben (z. B. Folgeverordnung von Rezepten und Überweisungen, eigenständige Übernahme von einfachen Konsultationen, Erforderlichkeit eines Arztgespräches einschätzen) ist hoch. Schlussfolgerung Die Befragung zeigte eine hohe Bereitschaft beider Berufsgruppen zur Delegation ärztlicher Tätigkeiten an MFA. Eine Ausweitung scheint unter bestimmten Voraussetzungen möglich. Bereits heute werden viele Tätigkeiten in hausärztlichen Praxen delegiert. Unsere Befragung gibt Hinweise auf weitere Übertragungsmöglichkeiten, die teilweise über die Delegationsvereinbarung hinausgehen.
Article
Full-text available
Zusammenfassung Hintergrund Das Konzept der Versorgungsassistentin in der Hausarztpraxis (VERAH) wurde entwickelt, um nicht-ärztliches Personal stärker in die hausärztliche Versorgung einzubinden und somit dem steigenden Versorgungbedarf und der gleichzeitigen Verknappung von ärztlichem Personal zu begegnen. VERAHs werden zunehmend auch im softwaregestützten Case Management eingesetzt und sind somit mit neuen Aufgaben und Verantwortungsgefügen konfrontiert. Das Ziel dieser Studie war es daher, zu explorieren, wie sich die Rolle der VERAH in hausärztlichen Praxen darstellt. Methoden Bei der vorliegenden Studie handelt es sich um eine qualitative Sekundärdatenanalyse im Rahmen der Projekte VESPEERA und TelePraCMan. Es wurden 20 Einzelinterviews und 2 Fokusgruppen mit insgesamt 30 Ärzt:innen, VERAHs und Medizinischen Fachangestellten aus der hausärztlichen Versorgung durchgeführt. Die Analyse der Daten fand qualitativ in Anlehnung an Emerson statt. Kontext- und soziodemographische Daten wurden mit einem begleitenden Fragebogen erhoben. Ergebnisse Die VERAHs aller Hausarztpraxen, aus denen Interviewpartner:innen teilnahmen, nehmen Aufgaben innerhalb des softwaregestützten Case Management wahr. In den Aussagen zur Rolle der VERAH ließen sich drei Themen identifizieren: a) Beschreibung der konkreten Aufgaben der VERAH im softwaregestützten Case Management innerhalb des Praxisteams, b) Stellenwert des softwaregestützten Case Managements innerhalb der Tätigkeiten der VERAHS und c) Beziehung der VERAHs zu den Patient:innen. Schlussfolgerung Die Wahrnehmung von Aufgaben des softwaregestützten Case Managements kann zu einer Stärkung und Erweiterung der Rolle der VERAH beitragen. Künftig sollte verstärkt auf eine klare Beschreibung der neuen Rolle geachtet und die Rahmenbedingungen der Aufgabenerfüllung der VERAH berücksichtigt werden.
Article
Full-text available
Background: Securing primary care is an important issue for health policy. Given a threatened shortage of GPs in Germany, there are discussions about what actions to take to guarantee primary care. Objectives: The aim was to obtain opinions of German GPs towards (a) the status quo and development of primary care, (b) favoured actions to secure it and (c) assessment of the actions taken. Methods: In 2021 and 2022, 96 semi-structured interviews (criterion sampling) amongst GPs were conducted in all German federal states (41 face-to-face, 32 by telephone, 23 via telecommunication application). The data was analysed according to qualitative content analysis. Additionally, a short questionnaire recorded the problem of GP shortage. Results: Many interviewees fear a veritable shortage of GPs in the future. They identify structural problems linked to the health care system. The interviewees suggested creating a primary care physician system or upgrading the GP position. They proposed greater support of interests about general practice in education and training, a restructuring of curricula and admissions criteria in higher medical education and reforming GP training. Building up multi-professional outpatient care centres and strengthening task shifting are valuable. The interviewees have observed progress in ensuring primary care but see a need for further action. Conclusion: The study has shown that GPs, from their perspective and experience, make specific suggestions to ensure primary care in the long term. Consequently, it is advisable to consider their points of view when planning, implementing and adjusting steps to strengthen primary care.
Article
Full-text available
Purpose Practice nurse (PN)-led patient consultations and PN-led dosage adjustments of permanent medication are uncommon and not well studied in general practice (GP) in Germany. We investigated the perspectives of patients with common chronic diseases in Germany, diabetes mellitus (DM) type 2 and/or arterial hypertension (AT), on PN-led patient consultations and dosage adjustments of permanent medications in GP. Patients and Methods In this exploratory qualitative study, online focus groups were conducted using a semi-structured interview guide. Patients were recruited from collaborating GPs according to a predefined sampling plan. Patients were eligible for this study if they had DM or AT treated by their GP, were on at least one permanent medication and were aged 18 years or older. Focus group transcripts were analyzed using thematic analyses. Results Analyses of two focus groups, involving a total of 17 patients, revealed four main themes: (1) openness to the PN-led care and perceived benefits, eg because of patients’ confidence in PNs’ skills, or patients’ impression that PN-led care would better meet their needs and increase their compliance. Some patients had (2) reservations and perceived risks, especially for PN-led medication changes eg feeling that medication adjustments were a GP’s issue. Patients identified (3) reasons for encounters where they were likely to accept PN-led consultation and medication advice, eg management of DM, AT and thyroid disease. Patients also saw several important general requirements for the implementation of PN-led care in German general practice (4). Conclusion There is a potential for openness towards PN-led consultation and PN-led medication adjustment for permanent medication in patients with DM or AT. This study is the first qualitative study to investigate PN-led consultations and medication advice in German general practice. If the implementation of PN-led care is planned, our findings add the patients’ perspectives of acceptable reasons for encounter for PN-led care and their general requirements.
Article
Full-text available
Introduction Primary care faces substantial challenges worldwide through an increasing mismatch in supply and demand, particularly in rural areas. One option to address this mismatch might be increasing efficiency by delegation of tasks to non-physician medical staff. Possible influencing factors, motives and beliefs regarding delegation to non-physician medical staff and the potential of an expanded role, as perceived by primary care physicians, however, remain unclear. The aim of this study is to assess these factors to guide development of potential interventions for expanding the role of non-physician medical staff in delivering primary care services in rural Germany. Methods and analysis This mixed-methods study based on the theoretical domains framework (TDF) consists of survey and interviews conducted sequentially. The survey, to be sent to all primary care physicians active in rural Baden-Wuerttemberg (estimated n=1250), includes 37 items: 15 assessing personal and practice characteristics, 15 matching TDF domains and 7 assessing opportunities for delegation. The interview, to be performed in a subsample (estimated n=12–20), will be informed by results of the survey. The initial interview guide consists of 11 questions covering additional TDF domains. Perspectives towards delegation will be maximised by comparing data emerging in either part of the study, seeking confirmation, disagreement or further details. Ethics and dissemination The Ethics Committee of Heidelberg University approved this study (approval number: 2021–530). Written informed consent will be obtained before each interview; consent for participation in the survey will be assumed when the survey has been returned. Results will be disseminated via publications in peer-reviewed journals and talks at conferences. By combining quantitative and qualitative methods, our results will support future research for crafting potential interventions to expand the role of non-physician medical staff in rural primary care.
Article
Full-text available
Background The increase of centralization developments in primary and secondary care practices may cause the organizational needs to increase as well, as the practices grow in size. This continuous change is observed in different stages in various countries since, from the perspective of a physician, it is reinforced by the benefits it adds to flexible work configuration, professional exchange and specialization. However, in order to benefit from the joint practice system, the proper managerial skills of practice managers are required, as doctors are not naturally prepared to fulfill such tasks. This study thus aims to gain insight into physicians' views in group practices and acquire a greater understanding of expectations towards practice management and the emerging role of practice managers (PM). Methods A cross-sectional study design was employed which utilized an anonymous online questionnaire. In total, 3,456 physicians were invited to participate in the study between February 8th and March 17th 2021 by the Association of Statutory Health Insurance Physicians of Baden-Württemberg, Germany. Bivariate and multivariate analyses were applied to characterize the expectations of physicians towards practice management. Results The survey yielded 329 replies (9,5%). 50% of the participating practices already had a PM employed. In general, these practices were larger than practices without a PM. Most physicians (85%) considered a medical background to be essential for the task of a PM. While practices without a PM considered it important for PMs to have medical qualifications, practices with a PM favored qualifications in business administration. 77.2% of physicians preferred to educate and recruit PMs out of their current practice staff. Competence in organizational tasks, such as coordination of tasks and quality management, was considered to be an essential skill of a PM and had the highest agreement levels among those surveyed, followed by staff management of non-physicians, billing, bookkeeping, staff management of physicians and recruiting. Based on multivariate regression analysis, larger practices valued the role of a PM more and were more likely to employ a PM. Notably, the effect that size had on these items was more substantial for generalists than specialists. Conclusions The benefits and importance of PMs as well as the potential for delegation are recognized, in particular, by larger practices. The positive feelings that physicians who already employ PMs have towards their contribution to ambulatory care are even more significant. Pre-existing medical support staff has been identified to be the most desirable candidates for taking on the role of PM.
Article
Full-text available
According to the WHO, in a complex system, “there are so many interacting parts that it is difficult (…), to predict the behavior of the system based on knowledge of its component parts. “In countries without general practitioner (GP)-gatekeeping, the number of possible interactions and therefore the complexity increases. Patients may consult any doctor without contacting their GP. Family medicine core values, e.g., comprehensive care, and core tasks, e.g., care coordination, might be harder to implement and maintain. How are GPs perceived and how do they perceive themselves if no GP-gatekeeping exists? Does the absence of any GP-gatekeeping influence family medicine core values? A PubMed and Cochrane search was performed. The results are summarized in form of a narrative review. Four perspectives regarding the GP's role were identified. The GPs' self-perception regarding family medicine core values and tasks is independent of their function as gatekeepers, but they appreciate this role. Patient satisfaction is also independent of the health care system. Depending on the acquisition of income, specialists have different opinions of GP-gatekeeping. Policymakers want GPs to play a central role within the health care system, but do not commit to full gatekeeping. The GPs and policymakers emphasize the importance of family medicine specialty training. Further international studies are needed to determine if family medicine core values and tasks can be better accomplished by GP-gatekeeping. Specialty training should be mandatory in all countries to enable GPs to fulfill these values and tasks and to act as coordinators and/or gatekeepers.
Article
Full-text available
Background: Task shifting is an approach to help address the shortage of healthcare workers through reallocating human resources but its impact on primary care is unclear. Objectives: To provide an overview of reviews describing task shifts from physicians to allied healthcare workers in primary care and its impact on clinical outcomes. Methods: Six electronic databases were searched up to 15 December 2020, to identify reviews describing task shifting in primary care. Two reviewers independently screened the references for relevant studies, extracted the data and assessed the methodological quality of included reviews using AMSTAR-2. Results: Twenty-one reviews that described task shifting in primary care were included. Task shifted include provision of care for people with chronic conditions, medication prescribing, and health education. We found that task shifting could potentially improve several health outcomes such as blood pressure, HbA1c, and mental health while achieving cost savings. Key elements for successful implementation of task shifting include collaboration among all parties, a system for coordinated care, provider empowerment, patient preference, shared decision making, training and competency, supportive organisation system, clear process outcome, and financing. Conclusion: Evidence suggests that allied healthcare workers such as pharmacists and nurses can potentially undertake substantially expanded roles to support physicians in primary care in response to the changing health service demand. Tasks include providing care to patients, independent prescribing, counselling and education, with comparable quality of care.