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Potential of the Industrial Metaverse - A Taxonomic Approach
Abstract
The metaverse is often regarded as the next successor of the current internet, and also for the industrial sector, the metaverse has the potential to enhance physical-digital approaches like the Industrial Internet of Things and facilitate the shift from Industry 4.0 to 5.0. To move away from context-specific value and comprehensively grasp its potential, we develop a classification model following the research question: “[RQ] Which dimensions and characteristics are suited to holistically describe use cases of the Industrial Metaverse?” To address, we pursue a taxonomic approach leveraging the reliable taxonomy development method by Nickerson et al. (2013) based on real-world uses cases of the Industrial Metaverse. Guided by the theory of the affordances, the resulting model classifies use cases by (1) IT artifact- (dominant building block, technology materiality, technology origin), (2) Organization- (lifecycle context, environmental context, role of the human) and (3) Affordances- (lifecycle value-add, sustainability pillar, value objective, value direction, impact) -related dimensions. Keeping review- and classification-related limitations in mind, we contribute a “theory for analysis” for science and a “tool to understand and innovate” for practice.
... Furthermore, Endres et al. (2024) identify Industrial Metaverse business models. Beyond, Holler et al. (2024) provide a taxonomy of real-world use cases. Third, relating to "obstacles", Salminena and Aromaa (2024) also include challenges in their study. ...
... Another striking finding is the strong correlation of opportunities with the interviewee role (e.g., innovation managers perceive innovation potentials). This shows the generative capacity -"the capacity to produce unprompted change driven by large, varied and uncoordinated audiences" (Zittrain, 2006(Zittrain, , p. 1980) -which has been demonstrated for many digital technologies (Herterich et al., 2023) and already suggested for the Industrial Metaverse (Holler et al., 2024). Factoring in the introduced studies (e.g., Salminena & Aromaa, 2024), our data confirms known potentials (e.g., initial contact in an Industrial Metaverse showroom), but also contributes novel exciting cases (e.g., immersive information provision/business intelligence). ...
For many thought leaders the Metaverse represents the next wave of digital transformation. While the media-prominent consumer and enterprise Metaverses (e.g., Meta, Microsoft) are slowly gaining momentum, more potential is seen in its adaptation for industrial environments, i.e. the Industrial Metaverse, which extends the physical-digital paradigm by integrating the most advanced technologies such as IoT, AI and XR. As literature on a holistic perspective is sparse, this study aims to explore the role of the Industrial Metaverse for industrial companies grounded on a triad of research questions. To tackle this research endeavor, we draw on an exploratory qualitative approach and empirical interview data from industrial companies in the European DACH region. The results comprise (1) 3 clusters on understanding, (2) 5 clusters on opportunities and (3) 4 clusters on obstacles. Against the inherent criticalities of the qualitative approach and non-existing real Industrial Metaverse, we make a contribution to research (insights and agenda), practice (developers and applicants) and society (public and policy makers) to better cope with this novel industrial cyberspace.
The Metaverse allows the integration of physical and digital versions of users, processes, and environments where entities communicate, transact, and socialize. With the shift towards Extended Reality (XR) technologies, the Metaverse is envisioned to support a wide range of applicative verticals. It will support a seamless mix of physical and virtual worlds (realities) and, thus, will be a game changer for the Future Internet, built on the Semantic Web framework. The Metaverse will be ably assisted by the convergence of emerging wireless communication networks (such as Fifth-Generation and Beyond networks) or Sixth-Generation (6G) networks, Blockchain (BC), Web 3.0, Artificial Intelligence (AI), and Non-Fungible Tokens (NFTs). It has the potential for convergence in diverse industrial applications such as digital twins, telehealth care, connected vehicles, virtual education, social networks, and financial applications. Recent studies on the Metaverse have focused on explaining its key components, but a systematic study of the Metaverse in terms of industrial applications has not yet been performed. Owing to this gap, this survey presents the salient features and assistive Metaverse technologies. We discuss a high-level and generic Metaverse framework for modern industrial cyberspace and discuss the potential challenges and future directions of the Metaverse's realization. A case study on Metaverse-assisted Real Estate Management (REM) is presented , where the Metaverse governs a Buyer-Broker-Seller (BBS) architecture for land registrations. We discuss the performance evaluation of the current land registration ecosystem in terms of cost evaluation, trust probability, and mining cost on the BC network. The obtained results show the viability of the Metaverse in REM setups.
The term Metaverse is emerging as a result of the late push by multinational technology conglomerates and a recent surge of interest in Web 3.0, Blockchain, NFT, and Cryptocurrencies. From a scientific point of view, there is no definite consensus on what the Metaverse will be like. This paper collects, analyzes, and synthesizes scientific definitions and the accompanying major characteristics of the Metaverse using the methodology of a Systematic Literature Review (SLR). Two revised definitions for the Metaverse are presented, both condensing the key attributes, where the first one is rather simplistic holistic describing “a three-dimensional online environment in which users represented by avatars interact with each other in virtual spaces decoupled from the real physical world”. In contrast, the second definition is specified in a more detailed manner in the paper and further discussed. These comprehensive definitions offer specialized and general scholars an application within and beyond the scientific context of the system science, information system science, computer science, and business informatics, by also introducing open research challenges. Furthermore, an outlook on the social, economic, and technical implications is given, and the preconditions that are necessary for a successful implementation are discussed.
Industry 4.0 focuses on the realization of smart manufacturing based on cyber-physical systems (CPS). However, emerging Industry 5.0 and Society 5.0 reaches beyond CPS and covers the entire value chain of manufacturing, and faces economic, environmental, and social challenges. To meet such challenges, we regard Industry 5.0 as a socio-technical revolution based on the socio-cyber-physical system (SCPS), and propose a socio-technically enhanced wisdom manufacturing architecture and framework beyond CPS-based Industry 4.0/smart manufacturing with especially concerning transition enabling technologies such as artificial intelligence, social Internet of Things (SIoT), big data, machine learning, edge computing, social computing, 3D printing, blockchains, digital twins, and cobots. Finally we address the roadmap to blockchainized value-added SCPS-based Industrial Metaverse for Industry/Society 5.0, which will achieve high utilization of resources and provide products and services to satisfy experience-driven individual needs via metamanufacturing cloud services towards smart, resilient, sustainable, and human-centric solutions.
As physical products are increasingly augmented with digital technology, manufacturing firms have become part of the development of so-called smart products and smart services. As such, manufacturing firms are challenged by new market participants and ecosystem partners, particularly from the software development industry, and by the dynamic nature of business relationships. While the academic literature on the distinctive characteristics of ecosystems, particularly digital ecosystems, is rich, the effect of smart service ecosystems' emergence on the foundation of smart products remains uncertain. This study reports on case study research based on 47 semi-structured interviews with four companies that participate in an industrial smart service ecosystem. Taking an affordance-theoretic perspective, we uncover the antecedents of and the process of emergent smart service ecosystems. We find that smart service ecosystems have three socio-technical antecedents: a shared worldview, structural flexibility and integrity, and an architecture of participation. We explain the emergence of smart service ecosystems as the result of specialization in shared affordances and integration of idiosyncratic affordances into collective affordances. We derive seven propositions regarding the emergence of smart services, outline opportunities for further research, and present practical guidelines for manufacturing firms.
The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the metaverse and offer some insight to the potential socio-economic impact of a fully functional persistent cross platform metaverse. Separating the hype and “meta…” rebranding from current reality is difficult, as “big tech” paints a picture of the transformative nature of the metaverse and how it will positively impact people in their work, leisure, and social interaction. The potential impact on the way we conduct business, interact with brands and others, and develop shared experiences is likely to be transformational as the distinct lines between physical and digital are likely to be somewhat blurred from current perceptions. However, although the technology and infrastructure does not yet exist to allow the development of new immersive virtual worlds at scale - one that our avatars could transcend across platforms, researchers are increasingly examining the transformative impact of the metaverse. Impacted sectors include marketing, education, healthcare as well as societal effects relating to social interaction factors from widespread adoption, and issues relating to trust, privacy, bias, disinformation, application of law as well as psychological aspects linked to addiction and impact on vulnerable people. This study examines these topics in detail by combining the informed narrative and multi-perspective approach from experts with varied disciplinary backgrounds on many aspects of the metaverse and its transformational impact. The paper concludes by proposing a future research agenda that is valuable for researchers, professionals and policy makers alike.
Unlike previous studies on the Metaverse based on Second Life, the current Metaverse is based on the social value of Generation Z that online and offline selves are not different. With the technological development of deep learning-based high-precision recognition models and natural generation models, Metaverse is being strengthened with various factors, from mobile-based always-on access to connectivity with reality using virtual currency. The integration of enhanced social activities and neural-net methods requires a new definition of Metaverse suitable for the present, different from the previous Metaverse. This paper divides the concepts and essential techniques necessary for realizing the Metaverse into three components (i.e., hardware, software, and contents) and three approaches (i.e., user interaction, implementation, and application) rather than marketing or hardware approach to conduct a comprehensive analysis. Furthermore, we describe essential methods based on three components and techniques to Metaverse’s representative Ready Player One, Roblox, and Facebook research in the domain of films, games, and studies. Finally, we summarize the limitations and directions for implementing the immersive Metaverse as social influences, constraints, and open challenges.
In the light of pervasive digitalization, traditional physical products get augmented with digital components that create the potential of making the whole product lifecycle visible for product developers. As numerous opportunities sketch out how feedback such as sensor data might be leveraged for future products, a comprehensive model to describe, particularly a classification model to organize and structure these opportunities seems analytically useful. Hence, this paper pursues a scenario-based approach and proposes a taxonomy for feedback-driven product development scenarios in manufacturing industries. Grounded on (1) empirical data from case studies and focus groups and (2) a systematic literature review, we follow an established taxonomy development method employing the general systems theory as meta-characteristic. With the limitation of a (1) qualitative, interpretive empirical research design and a (2) representative literature review, we contribute to the body of knowledge by shedding light on feedback-driven product development from a classification perspective which may act as structuring and creativity fostering tool.
Identifying research gaps is a fundamental goal of literature reviewing. While it is widely acknowledged that literature reviews should identify research gaps, there are no methodological guidelines for how to identify research gaps in qualitative literature reviews ensuring rigor and replicability. Our study addresses this gap and proposes a framework that should help scholars in this endeavor without stifling creativity. To develop the framework we thoroughly analyze the state-of-the-art procedure of identifying research gaps in 40 recent literature reviews using a grounded theory approach. Based on the data, we subsequently derive a framework for identifying research gaps in qualitative literature reviews and demonstrate its application with an example. Our results provide a modus operandi for identifying research gaps, thus enabling scholars to conduct literature reviews more rigorously, effectively, and efficiently in the future.
This paper is a result of comprehensive consultation among the authors, with the scientists and leading actors in the area of PLM, which is a reference term for a list of phenomena currently ongoing in the industrial community. This paper discusses the pervasive concept of product lifecycle management (PLM), starting from its history to its constituent elements and its role in the current industry. The authors propose and elaborate their vision for the future steps of the PLM in terms of emerging issues and topics that industrial practitioners and researchers need to address.
The growing interest of IS researchers in using the theory of Affordances for studying the uses and consequences of the IT artefact calls for an integrative view on the subject. The originating literature is dispersed and the definition of the concept of affordance varies in these studies. With this paper we offer a framework for organizing the existing interdisciplinary literature modeling affordances' manifestation as effects of actions. Using a structured methodology, we reviewed the titles and abstracts of 126 articles from IS, Organization Studies, and Management literatures and examine a subset of 25 articles. Our work makes three main contributions. First it formalizes the concept of affordance as instanced in the IS domain. Second, it organizes IS affordance studies around four main areas: affordance existence, affordance perception, affordance actualization, and affordance effect. Finally, it discusses the current limitations of Affordance studies and offers the basis for future research.
Science is a cumulative endeavour as new knowledge is often created in the process of interpreting
and combining existing knowledge. This is why literature reviews have long played a decisive role in
scholarship. The quality of literature reviews is particularly determined by the literature search process.
As Sir Isaac Newton eminently put it: “If I can see further, it is because I am standing on the
shoulders of giants.” Drawing on this metaphor, the goal of writing a literature review is to reconstruct
the giant of accumulated knowledge in a specific domain. And in doing so, a literature search
represents the fundamental first step that makes up the giant’s skeleton and largely determines its reconstruction
in the subsequent literature analysis. In this paper, we argue that the process of searching
the literature must be comprehensibly described. Only then can readers assess the exhaustiveness
of the review and other scholars in the field can more confidently (re)use the results in their own research.
We set out to explore the methodological rigour of literature review articles published in ten
major information systems (IS) journals and show that many of these reviews do not thoroughly document
the process of literature search. The results drawn from our analysis lead us to call for more
rigour in documenting the literature search process and to present guidelines for crafting a literature
review and search in the IS domain.
The paper summarizes the results of several industrial surveys on issues related to the development of systems using Commercial-Off-The-Shelf and Open Source Software components. The results demonstrate the following. (1) There is a discrepancy between academic theory and industrial practices regarding the use of components. One reason is that researchers have empirically evaluated only a few theoretical methods; hence, industrial practitioners currently have no reason to adopt them. Another reason might be that researchers have specified the contexts of application of only a small number of theories in sufficient detail to avoid misleading users. (2) Academic researchers often hold false assumptions about industry. For example, research on requirement negotiations often assumes that a client will be interested in, and be capable of, discussing the technical details of a project. However, in practice this is usually not true. In addition, the quality of a component in the final system is often attributed solely to component quality before integration, ignoring quality improvements by integrators during component integration. Keywords: COTS-based development, OSS-based development, empirical studies.
Gerardine DeSanctis and Marshall Scott Poole made an important contribution to the study of IT uses and effects with their insightful concepts of “structural features” and “spirit.” Unlike their concept of “appropriation,” which has found broad acceptance in the IS community, the concepts of structural features and spirit have not been widely used. Published concerns that the concepts are not consistent with basic assumptions in Giddens’ structuration theory, on which the concepts were based, could account for their neglect. However, concepts like structural features and spirit are indispensable for any program of research that attempts to show how IT artifacts can, together with other influences, contribute to the consequences of IT use. Addressing the criticisms that have been leveled against these concepts is, therefore, important. In this paper we unpack DeSanctis and Poole’s concepts and propose redefining them as three new concepts: technical objects, functional affordances, and symbolic expressions. We believe this reconceptualization addresses several concerns about the original concepts, while retaining the core insights of DeSanctis and Poole’s innovative analysis.
In recent years, the concept of the Metaverse has attracted considerable attention. This paper provides a comprehensive overview of the Metaverse. First, the development status of the Metaverse is presented. We summarize the policies of various countries, companies, and organizations relevant to the Metaverse, as well as statistics on the number of Metaverse-related publications. Characteristics of the Metaverse are identified: 1) multi-technology convergence; 2) sociality; 3) hyper-spatio-temporality. For the multi-technology convergence of the Metaverse, we divide the technological framework of the Metaverse into five dimensions. For the sociality of the Metaverse, we focus on the Metaverse as a virtual social world. Regarding the characteristic of hyper-spatio-temporality, we introduce the Metaverse as an open, immersive, and interactive 3D virtual world which can break through the constraints of time and space in the real world. The challenges of the Metaverse are also discussed.
This study presents the concept of the Industrial Metaverse for smart manufacturing systems. In the manufacturing domain, the Industrial Metaverse's purpose would be to speed up processes like repairs/maintenance, starting new manufacturing lines, remote monitoring/troubleshooting, remote control, and new user/manager training through simulation. Metaverse technology adds immersive experience to the configuration layer of cyber-physical systems and is considered the digital twin of a workspace. The concept presented in this work is a stepping stone for researchers looking to extend the application of the Industrial Metaverse into manufacturing.
Immersive virtual reality (VR) that utilizes head-mounted displays (HMD) is one of the key emerging technologies of the 21st century and has drawn keen attention from consumers, practitioners, and scholars in various disciplines. Nevertheless, the information systems (IS) discipline has neglected immersive VR, given that only a handful of studies have been published in mainstream IS journals. However, the recent advancements in immersive VR technology provide new opportunities for organizations and IS researchers. In light of these points, we reviewed the immersive VR literature to provide a holistic view of opportunities and challenges for organizations and future research directions for the IS field. By examining the technical capabilities of immersive VR and the previous literature, we identified five affordances: embodiment, interactivity, navigability, sense-ability, and create-ability. Our review of the 151 studies from the IS and related fields synthesized how these affordances were utilized in various research domains. Guided by the affordance-actualization theory, we also identified the strategic opportunities and challenges that come with implementing VR. The actualization of immersive VR affordances in organizations is indeed a fruitful area for IS scholars as there are various venues to move the IS field as well as the VR research in the organizational context forward.
The development and progress in information and communication technologies will transform traditional products into smart products and allow to offer novel smart services [1]. Herein, the digital twin (DT) concept is regarded as a key technology to create value with smart services [2]. Although the research and applications of DTs emerge continuously many concerns are to be scrutinized [3]. The lack of a shared conceptual framework for DTs with an unambiguous terminology [4] complicates cross-functional discussions. Therefore, a systematization of the main dimensions of DTs is proposed in the form of an ontology and a conceptual framework thereof derived. The research questions addressed in this paper are a) «Which dimensions are used to classify and structure DTs in academic literature?», b) «What are the fundamental differences or specifications within these dimensions?» and c) « How do these different specifications relate to each other?» The focus of the research is on the objective to find classification systematics that are a) representing the entire spectrum of DTs, b) universally valid in all DT related domains and c) applicable in research and practice. A systematic literature review on the relevant aspects of DTs was conducted and the findings iteratively advanced within workshop sessions with academic experts. DTs are considered as integrators of physical and digital worlds as well as internal and external value creation. Further, the creation of DTs requires per definition the use of digital data. Hence, the proposed ontology and conceptual framework for DTs include the following main dimensions to consider for every DT: Data resources, external value creation and internal value creation. The main subdimensions of the data resources are the data sources to obtain the data, the data categories and the data formats. The main subdimension of the external value creation are the attributes of the services as the basis of the value propositions, the level of smartness of the connected products and the actors on the different levels of the ecosystem. The main subdimensions of the internal value creation are the lifecycle phases of products, the product management levels and the different generations of both. The proposed ontology and conceptual framework support researchers and practitioners in positioning and structuring their intended DT activities and communicating them to internal and external stakeholders. The holistic view on the data resource dimension further allows to easily deduct the needed data for certain applications or deduct possible applications from already available data. CCS Concepts • Computer systems organization➝Embedded and cyber-physical systems • Computing methodologies➝Modeling and simulation.
In this paper we present a literature review of the evolution of the levels of autonomy from the end of the 1950s up until now. The motivation of this study was primarily to gather and to compare the literature that exists, on taxonomies on levels of automation. Technical developments within both computer hardware and software have made it possible to introduce autonomy into virtually all aspects of human-machine systems. The current study, is focusing on how different authors treat the problem of different levels of automation. The outcome of this study is to present the differences between the proposed levels of automation and the various taxonomies, giving the potential users a number of choices in order to decide which taxonomy satisfies their needs better. In addition, this paper surveys deals with the term adaptive automation, which seems to be a new trend in the literature on autonomy.
Maturity models are valuable instruments for IT managers because they allow the assessment of the current situation of a company as well as the identification of reasonable improvement measures. Over the last few years, more than a hundred maturity models have been developed to support IT management. They address a broad range of different application areas, comprising holistic assessments of IT management as well as appraisals of specific subareas (e. g. Business Process Management, Business Intelligence).
The evergrowing number of maturity models indicates a certain degree of arbitrariness concerning their development processes. Especially, this is highlighted by incomplete documentation of methodologies applied for maturity model development.
In this paper, we will try to work against this trend by proposing requirements concerning the development of maturity models. A selection of the few well-documented maturity models is compared to these requirements. The results lead us to a generic and consolidated procedure model for the design of maturity models. It provides a manual for the theoretically founded development and evaluation of maturity models. Finally, we will apply this procedure model to the development of the IT Performance Measurement Maturity Model (ITPM3).
This paper argues that Gibson's concept of affordance inserts a powerful conceptual lens for the study of sociomateriality as enacted in contemporary organizational practices. Our objective in this paper is to develop a comprehensive view of affordances that builds upon the existing conceptualizations in the psychology, human–computer interaction, sociology and information systems literatures and extend them in three important ways. First, we show that taking an integrative interpretation of affordance as dispositional and relational, rather than the standard unidimensional interpretation, provides a theoretical articulation of how the material and the social influence each other. Second, we propose to broaden the focus from the affordances of technology to the affordances for practice provided jointly by technology and organizing. This means considering social affordances alongside technological affordances. Finally, we argue that the best way to integrate the study of social and technological affordances is not to stretch Gibson's original concept to include the social but rather to complement it with a sociological concept that fits it neatly: Bourdieu's idea of habitus. Our claim is that the concepts of affordance and habitus complement and complete each other. Affordance offers a useful way of thinking about how practice is patterned by the social and physical construction of technology and the material environment and habitus offers a useful way of thinking about how practice is patterned by social and symbolic structures. We describe how affordances and habitus may be used together to provide a theoretical apparatus to study practice as a sociomaterial entanglement, thus adding to the methodological toolkit of scholars embracing a sociomaterial perspectives.
A fundamental problem in many disciplines is the classification of objects in a domain of interest into a taxonomy. Developing a taxonomy, however, is a complex process that has not been adequately addressed in the information systems (IS) literature. The purpose of this paper is to present a method for taxonomy development that can be used in IS. First, this paper demonstrates through a comprehensive literature survey that taxonomy development in IS has largely been ad hoc. Then the paper defines the problem of taxonomy development. Next, the paper presents a method for taxonomy development that is based on taxonomy development literature in other disciplines and shows that the method has certain desirable qualities. Finally, the paper demonstrates the efficacy of the method by developing a taxonomy in a domain in IS.
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