Looking Out, Looking In

Abstract

Motivate your students to learn and apply strong communication principles in personal and business relationships as Adler/Proctor/Manning's popular LOOKING OUT, LOOKING IN, 16E with MindTap digital resources applies the latest research to students' everyday lives using magazine-style readings, the latest pop culture references and expanded discussion of social media.

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Abstra ct
Motivate your students to learn and apply strong communication principles in personal and
business relationships as Adler/Proctor/Manning's popular LOOKING OUT, LOOKING IN, 16E with
MindTap digital resources applies the latest research to students' everyday lives using magazine-
style readings, the latest pop culture references and expanded discussion of social media.
Textbook information and full text: https://faculty.cengage.com/search?q=9780357033944

Table of Contents
• Chapter 1. A First Look at Interpersonal Communication
• Why We Communicate
o Physical Needs
o Identity Needs
o Social/Relational Needs
o Practical Goals
o Cultural Needs
• Culture and Communication
o Cultures and Co-Cultures
o Intercultural Communication as Interpersonal Communication
• The Process of Communication
o A Linear View
o A Transactional View
o Interpersonal and Impersonal Communication
• Communication Principles and Misconceptions
o Communication Principles
o Communication Misconceptions
o Online Communication Principles and Misconceptions
• What Makes an Effective Communicator?
o Communication Competence Defined
o Characteristics of Competent Communicators
o Competence in Intercultural Communication
• Summary
• Key Terms
• Part I. Looking In
• Chapter 2. Interpersonal Communication and Social Media
o Mediated versus Face-to-Face Communication
 Similarities between Mediated and Face-to-Face Communication
 Differences between Mediated and Face-to-Face Communication
 Impacts of Mediated Communication on Interpersonal Interaction
o Benefits and Drawbacks of Mediated Communication
 Benefits of Mediated Communication
 Drawbacks of Mediated Communication
o Influences on Mediated Communication
 Identity
 Age
 Context
o Mediated Communication Competence
 Fostering Positive Relationships Online
 Balancing Online and Offline Behaviors in Face-to-Face Situations

 Embracing Relational Creativity
 Protecting Yourself
o Summary
o Key Terms
• Chapter 3. Communication and Identity: Creating and Presenting the Self
o Communication and the Self
 Self-Concept and Self-Esteem
 Biological and Social Roots of the Self
 Characteristics of the Self-Concept
 Cultural Aspects of Identity
 The Self-Fulfilling Prophecy and Communication
o Presenting the Self: Communication as Impression Management
 Public and Private Selves
 Characteristics of Impression Management
 Why Manage Impressions?
 Face-to-Face Impression Management
 Online Impression Management
 Impression Management and Honesty
o Self-Disclosure in Relationships
 Models of Self-Disclosure
 Benefits and Risks of Self-Disclosure
 Guidelines for Self-Disclosure
o Alternatives to Self-Disclosure
 Silence
 Lying
 Equivocating
 Hinting
 The Ethics of Evasion
o Summary
o Key Terms
• Chapter 4. Perception: What You See Is What You Get
o The Perception Process
 Selection
 Organization
 Interpretation
 Negotiation
o Influences on Perception
 Access to Information
 Physiological Influences
 Cultural Differences

 Social Roles
o Common Tendencies in Perception
 We Judge Ourselves More Charitably Than We Judge Others
 We Cling to First Impressions
 We Assume That Others Are Similar to Us
 We Are Influenced by Our Expectations
 We Are Influenced by the Obvious
o Perception Checking
 Elements of Perception Checking
 Perception-Checking Considerations
o Empathy, Cognitive Complexity, and Communication
 Empathy
 Cognitive Complexity
o Summary
o Key Terms
• Chapter 5. Emotions: Feeling, Thinking, and Communicating
o What Are Emotions?
 Physiological Factors
 Nonverbal Reactions
 Cognitive Interpretations
 Verbal Expression
o Influences on Emotional Expression
 Personality
 Culture
 Gender
 Social Conventions
 Social Media
 Emotional Contagion
o Guidelines for Expressing Emotions
 Recognize Your Feelings
 Recognize the Difference between Feeling, Saying, and Acting
 Expand Your Emotional Vocabulary
 Share Multiple Feelings
 Consider When and Where to Express Your Feelings
 Accept Responsibility for Your Feelings
 Be Mindful of the Communication Channel
o Managing Emotions
 Facilitative and Debilitative Emotions
 Sources of Debilitative Emotions
 Irrational Thinking and Debilitative Emotions
 Minimizing Debilitative Emotions
 Maximizing Facilitative Emotions
o Summary

o Key Terms
• Part II. Looking Out
• Chapter 6. Language: Barrier and Bridge
o Language Is Symbolic
o Understandings and Misunderstandings
 Understanding Words: Semantic Rules
 Understanding Structure: Syntactic Rules
 Understanding Context: Pragmatic Rules
o The Impact of Language
 Naming and Identity
 Affiliation
 Power and Politeness
o Language, Culture, and Identity
 Culture and Verbal Communication Styles
 Culture, Language, and Worldview
 Gendered Aspects of Language
o Using Language Responsibly in Interaction
 Avoiding/Reframing Disruptive Language
 Using “I” Statements
 Using Inclusive Language
o Summary
o Key Terms
• Chapter 7. Nonverbal Communication: Messages beyond Words
o Defining Nonverbal Communication
 Nonverbal Communication Defined
 Nonverbal Skills Are Vital
 All Behavior Has Communicative Value
o Characteristics of Nonverbal Communication
 Nonverbal Communication Is Primarily Relational
 Nonverbal Communication Occurs in Mediated Messages
 Nonverbal Communication Serves Many Functions
 Nonverbal Communication Offers Deception Clues
 Nonverbal Communication Is Ambiguous
o Nonverbal Communication, Identity, and Culture
 Identity
 Culture
o Types of Nonverbal Communication
 Body Movement
 Voice
 Touch
 Appearance

 Physical Space
 Physical Environment
 Time
o Summary
o Key Terms
• Chapter 8. Listening: More Than Meetsthe Ear
o Listening Defined
 Hearing versus Listening
 Mindless Listening
 Mindful Listening
o Elements in the Listening Process
 Hearing
 Attending
 Understanding
 Responding
 Remembering
o The Challenge of Listening
 Types of Ineffective Listening
 Why We Don’t Listen Better
 Meeting the Challenge of Listening
o Types of Listening Responses
 Prompting
 Questioning
 Paraphrasing
 Supporting
 Analyzing
 Advising
 Judging
 Choosing the Best Response
o Summary
o Key Terms
• Part III. Looking At Relational Dynamics
• Chapter 9. Communication and Relational Dynamics
o Why We Form Relationships
 Appearance
 Similarity
 Complementarity
 Reciprocal Attraction
 Competence
 Disclosure
 Proximity

 Rewards
o Models of Relational Dynamics
 A Developmental Perspective
 A Dialectical Perspective
o Characteristics of Relationships
 Relationships Are Constantly Changing
 Relationships Are Affected by Culture
o Communicating about Relationships
 Content and Relational Messages
 Types of Relational Messages
 Metacommunication
o Maintaining Interpersonal Relationships
 Social Support
 Repairing Damaged Relationships
o Summary
o Key Terms
• Chapter 10. Interpersonal Communication in Close Relationships
o Intimacy in Close Relationships
 Dimensions of Intimacy
 Masculine and Feminine Intimacy Styles
 Other Cultural Influences on Intimacy
 Intimacy in Mediated Communication
 The Limits of Intimacy
o Communication in Families
 Characteristics of Family Communication
 Families as Systems
 Communication Patterns within Families
 Social Media and Family Communication
o Communication in Friendships
 Types of Friendships
 Gendered Aspects of Friendship
 Social Media and Friendship
o Communication in Romantic Relationships
 Characteristics of Romantic Relationships
 Romantic Turning Points
 Partners’ Conflict Styles
 Languages of Love
 Social Media and Romantic Relationships
o Summary
o Key Terms

• Chapter 11. Improving Communication Climates
o Communication Climate and Confirming Messages
 Levels of Message Confirmation
 How Communication Climates Develop
o Defensiveness: Causes and Remedies
 Face-Threatening Acts
 Preventing Defensiveness in Others
o Saving Face
 The Assertive Message Format
 Responding Nondefensively to Criticism
o Communication Climate in the Workplace
 Organizational Culture
 Difficult Personalities in the Workplace
o Summary
o Key Terms
• Chapter 12. Managing Interpersonal Conflicts
o The Nature of Conflict
 Conflict Defined
 Conflict Is Natural
 Conflict Can Be Beneficial
o Conflict Styles
 Avoiding (Lose–Lose)
 Accommodating (Lose–Win)
 Competing (Win–Lose)
 Compromising (Partial Lose–Lose)
 Collaborating (Win–Win)
 Which Style to Use?
o Conflict in Relational Systems
 Complementary, Symmetrical, and Parallel Styles
 Destructive Conflict Patterns: The Four Horsemen
 Conflict Rituals
 Culture and Identity
o Constructive Conflict Skills
 Collaborative Problem Solving
 Constructive Conflict: Questions and Answers
o Summary
o Key Terms

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