ArticlePDF Available

Abstract and Figures

Within the social media community, influencers engage in a variety of collaborative practices such as tagging, reposting content from, or forming partnerships with other influencers and brands. While such collaborative efforts are a known practice, less is understood about how influencer collaborations affect consumers' perceptions of the partnering influencers, specifically when a status differential exists within the collaboration. We suggest that such collaborative practices, specifically those where the focal influencer has a higher status than the collaborating partner, may help to weaken consumers' perceptions that the influencer's actions are purely self‐focused. A pilot study, analyzing both influencer–influencer collaborations and influencer–brand collaborations, provides evidence that influencers engage in collaborations with other influencers and brands of different status levels. Two studies then support our theorizing that influencers who collaborate with lower‐status influencers are perceived as less self‐serving and more altruistic, while influencers who collaborate with lower‐status brands are only perceived as less self‐serving. This suggests that, for influencers who desire to enhance how consumers perceive them, an effective strategy is to engage in collaborations with either a lower‐status influencer or brand.
This content is subject to copyright. Terms and conditions apply.
Received: 29 March 2023
|
Accepted: 24 September 2023
DOI: 10.1002/mar.21918
RESEARCH ARTICLE
How social media influencer collaborations are perceived by
consumers
Veronica L. Thomas
1
|Kendra Fowler
2
|Faegheh Taheran
1
1
Department of Marketing, Strome College of
Business, Old Dominion University, Norfolk,
Virginia, USA
2
Department of Management & Marketing,
Williamson College of Business
Administration, Youngstown State University,
Youngstown, Ohio, USA
Correspondence
Veronica L. Thomas
Email: vlthomas@odu.edu
Abstract
Within the social media community, influencers engage in a variety of collaborative
practices such as tagging, reposting content from, or forming partnerships with other
influencers and brands. While such collaborative efforts are a known practice, less is
understood about how influencer collaborations affect consumers' perceptions of
the partnering influencers, specifically when a status differential exists within the
collaboration. We suggest that such collaborative practices, specifically those where the
focal influencer has a higher status than the collaborating partner, may help to weaken
consumers' perceptions that the influencer's actions are purely selffocused. A pilot
study, analyzing both influencerinfluencer collaborations and influencerbrand
collaborations, provides evidence that influencers engage in collaborations with other
influencers and brands of different status levels. Two studies then support our
theorizing that influencers who collaborate with lowerstatus influencers are perceived
as less selfserving and more altruistic, while influencers who collaborate with lower
status brands are only perceived as less selfserving. This suggests that, for influencers
who desire to enhance how consumers perceive them, an effective strategy is to engage
in collaborations with either a lowerstatus influencer or brand.
KEYWORDS
altruistic, attribution theory, collaborations, influencer, partnerships, selfserving,
signaling theory
1|INTRODUCTION
Social media influencers are individuals who use social media to foster
online connections to gain social capital, often with the intent to parlay
that capital into compensation from others who desire to gain an
advantage from the influencer's ability to persuade their followers
(Fowler & Thomas, 2023). A significant amount of literature examines
influencers from a brand strategy perspective, exploring how social
media influencers can best be utilized to promote a brand's message (for
a review see Hudders et al., 2021). However, influencers are also brands
(Brooks et al., 2021;Thomson,2006) and, as such, must engage in
strategies to promote their personal brand to gain followers and obtain
endorsement deals. Research has recently started to focus on the
personal branding strategies of social media influencers (e.g., Lo &
Peng, 2022), often exploring the more positive perceptions consumers
hold about social media influencers (Kim, Duffy, et al., 2021;Kim,Song,
et al., 2021;Schoutenetal.,2020). However, there is evidence that
influencers may not always be perceived positively (Abidin, 2016;Erz
et al., 2018; Valsesia & Diehl, 2022), resulting in the need for influencers
to engage in strategies to attenuate negative perceptions.
Psychol Mark. 2024;41:168183.168
|
wileyonlinelibrary.com/journal/mar
This is an open access article under the terms of the Creative Commons AttributionNonCommercialNoDerivs License, which permits use and distribution in any
medium, provided the original work is properly cited, the use is noncommercial and no modifications or adaptations are made.
© 2023 The Authors. Psychology & Marketing published by Wiley Periodicals LLC.
We focus on exploring strategies that influencers can employ to
mitigate negative perceptions, specifically examining how an influencer's
collaboration with other influencers or brands affects consumers'
perceptions of the influencer. Collaborations are common and influencers
often engage in these partnerships with both other influencer and brand
collaborators of different statuses. For example, the #ShareTheMicNow
campaign is an example of an influencerinfluencer collaboration where
influencers with millions of followers collaborated with influencers with
far few followers to expand the reach of Black women's voices. Similarly,
influencerbrand collaborations exist with varying status differentials
such as influencer Ella Mills (Deliciously Ella, 2.1 M Instagram followers)
who has collaborated with wellestablished, larger revenue brands like
Neal's Yard Remedies (established in 1981; 137 K Instagram followers)
and newer, smaller revenue brands like Self Care Co. (established in 2018;
39.9 K Instagram followers). We specifically explore status differentials in
collaborations, proposing that such collaborations (influencerinfluencer
and influencerbrand) affect consumers' perceptions of the focal
influencer, an issue the extant research has yet to examine.
Drawing on the brand alliance literature (Rao et al., 1999)and
signaling theory (Spence, 1973), we suggest that when influencers
collaborate (with either another influencer or brand) consumers use cues
to ascertain the status of each of the collaborators. When status
differentials exist in a collaboration, we suggest, in line with attribution
theory (Folkes, 1984), that consumers will attempt to determine the
influencer's motivations for entering the collaboration. Thus, the
collaboration has the potential to influence the extent to which
consumers perceive an influencer as selfserving or altruistic, an effect
that is dependent upon the status differential of the collaborators.
To support our theorizing, we conducted three studies (a pilot
study, Study 1, and Study 2). The pilot study demonstrates the
prevalence of both influencerinfluencer and influencerbrand
collaborations, supporting the relevance and need for this research.
Study 1 demonstrates that when an influencer collaborates with
another influencer who has lower status, the focal influencer is
perceived as less selfserving and more altruistic. However, the Study
2 results differ slightly, finding that an influencer collaborating with a
brand that has lower status will be perceived as less selfserving;
however, there is no impact on perceptions of altruism.
Theoretically, our findings contribute to research that explores
collaborations that occur between human brands as well as human
and traditional brands (Miguel et al., 2022; Schouten et al., 2020;
Torres et al., 2019), extending the brand alliance literature into the
context of social media influencers and their collaborating partners.
Our results also integrate signaling theory and attribution theory to
demonstrate that consumers employ status cues when evaluating an
influencer's collaboration with either another influencer or a brand.
Managerially, our results provide important insights for influencers
who wish to engage in collaborations with other influencers or brands
as a means to manage their personal brand perceptions. If an
influencer wishes to be viewed as less selfserving, they should
collaborate with another influencer or brand who has lower status. If
an influencer wishes to be perceived as more altruistic, they should
collaborate with an influencer who has lower status. Importantly,
collaborating with an influencer or brand with equivalent or higher
status will not negatively affect the influencer, but will fail to reduce
selfserving perceptions and bolster altruistic perceptions.
2|LITERATURE REVIEW
2.1 |Social media influencers as brands
Extant literature recognizes that people can be brands (Thomson, 2006)
and while social media influencers often promote more traditional
brands (i.e., influencer marketing), social media influencers are also their
own brands (Brooks et al., 2021). The academic literature has started to
recognize influencers as human brands and explore how influencer
actions affect outcome variables germane to the influencer (e.g.,
attitudes toward, perceptions of, and engagement with the influencer).
Indeed, research examines how influencers can manage consumers'
perceptions by engaging withtheirfollowers(Lo&Peng,2022)or
participating in prosocial behaviors (Thomas & Fowler, 2023).
Existing literature often highlights the perceived desirability of
influencers, especially in comparison to celebrity endorsers (Kim, Song,
et al., 2021;Schoutenetal.,2020). Research, though, fails to consider that
consumers may not always perceive influencers positively. Indeed,
influencers, as compared to everyday social media users, are more likely
to be narcissistic and have statusseeking tendencies (Erz et al., 2018),
and these aspects of influencers are perceived by some consumers as
indicators of influencers' vanity (Abidin, 2016). Further, many of the
activities in which influencers typically engage (e.g., posting about
products) can elicit negative impressions of the poster (Valsesia &
Diehl, 2022). Thus, influencers' efforts to gain social capital, influence
followers, and earn compensation may elicit negative consumer percep-
tions. To more concretely support this assertion, we conducted a small
study
1
which shows consumers perceive influencers as manipulative,
untrustworthy, and narcissistic. Thus, as brands themselves, such negative
perceptions should be cause for concern for social media influencers.
2.2 |Brand alliances
We propose that, by collaborating with another influencer or a brand,
influencers may be able to mitigate negative perceptions and
enhance positive perceptions. Such collaborations represent a brand
alliance that occurs when two or more brand names are presented
jointly to the consumer(Rao et al., 1999, p. 259). Just as traditional
brands can form alliances with each other, research demonstrates
that human brands also form alliances for promotional purposes
(Fowler & Thomas, 2019; Kupfer et al., 2018; Nascimento et al., 2020).
1
Three onesample ttests, conducted using data collected from the Connect CloudResearch
platform (n= 60; M
age
= 44.50, SD
age
= 13.14, 48% male), demonstrate that consumers'
perceptions of influencers as manipulative (Bock & Thomas, 2023;α= 0.89; M= 4.91,
SD = 1.31; t(59) = 5.36, p< 0.001), untrustworthy (Ohanian, 1990;α= 0.97; M= 4.90,
SD = 1.35; t(59) = 5.15, p< 0.001), and narcissistic (M= 5.32, SD = 1.61; t(59) = 6.33,
p< 0.001) were significantly above the midpoint (4.0) of the scale.
THOMAS ET AL.
|
169
When social media influencers tag another brand or influencer,
repost content from a brand or influencer, or form creative
partnerships, these represent a form of brand alliance where firm
(s) coordinate marketing activities to communicate value for two
separate brand resources(Newmeyer et al., 2018, p. 280). Brand
alliances can vary in form, with some alliances representing close
integrations and others looser associations (Fowler & Thomas, 2019;
Newmeyer et al., 2018; Rao & Ruekert, 1994).
For both influencerinfluencer and influencerbrand collaborations,
some are longer, more formalized partnerships whereas others are more
informal such as a casual mention or tag in a social media post. For
example, Khaby Lame, a Senegaleseborn Italian social media influencer
and longtime Hugo Boss brand ambassador, recently announced a
capsule collection with the fashion house that features apparel with a
logo of Khaby's likeness (Hugo, 2023). This would represent a longer,
more formalized collaboration between an influencer and brand.
Conversely, the #ShareTheMicNow campaign, an Instagram initiative
where Black female influencers took overthe Instagram account of
White female influencers for a single day represents a more abbreviated
example of an influencerinfluencer collaboration.
While brand alliances can occur between two brands of similar
levels of equity, brand alliances often form between two brands with
equity differentials. Such partnerships have beneficial effects on the
lowerequity brand as perceptions of the lesserknown brand shift to
more closely align with those of the wellknown brand (Gammoh
et al., 2006; Levin & Levin, 2000; Mohan et al., 2018). Rao and
Ruekert (1994) warn that such alliances should be entered into
thoughtfully, however, as a partnering brand may choose to act
opportunistically rather than for the good of the alliance.
2.3 |Status signals
In the context of social media influencers, the categorization of a
highequity or lowequity partner is likely determined by perceptions
of the influencers' level of influence or status (the common currency
of social media influencers) and is conveyed to consumers via various
social media metrics such as number of followers or engagement
rates (De Veirman et al., 2017). Signaling theory provides a
theoretical explanation of how the process works. Originally
developed to understand the dynamics between individuals who
engage in an exchange with asymmetrical information (Spence, 1973),
signaling theory suggests that extrinsic cues can be used to
communicate information to reduce perceived uncertainty (Wells
et al., 2011). Signals can be sent to convey information that is not
readily observable such as the qualities and effectiveness of social
media influencers in general (Hugh et al., 2022). Consumers can use
the numbers displayed for a specific post (e.g., likes, comments) or in
an influencer's bio (e.g., number of followers, number of people the
influencer is following, number of posts) to ascertain an influencer's
status. Similarly, brands can also signal status via social media cues
(Lee, 2021; Li & Shin, 2023) as well as other metrics such as their size
or revenues (Shepherd et al., 2015).
2.4 |Attribution theory
We suggest that when an influencer engages in a collaboration with
another influencer or brand, consumers' perceptions of the focal
influencer will vary based on whether the collaborating partner
(either another influencer or brand) has higher or lower status.
Attribution theory suggests that consumers make inferences about
the world around them to explain or make sense of events
(Folkes, 1984). Such attributions often take the form of inferences,
whereby consumers attempt to determine the motives for another's
actions; this, in turn, affects their perceptions of that individual. As
influencers are motivated to enhance their sphere of status, we
examine how collaborations affect consumers' attributions that the
influencer is selfserving and altruistic. Although they are related,
these attributions have been shown to operate independently (e.g.,
Reinhard et al., 2006; Siem & Stürmer, 2019; Wei et al., 2020). Self
serving attributions are perceptions that an individual is motivated by
a desire to obtain a reward, while altruistic attributions are
perceptions that an individual is motivated by a desire to benefit
another (Ellen et al., 2000). The two may occur in tandem, whereby
an increase in one suggests a decrease in the other. For example, an
action might be perceived to be motivated by a desire to obtain a
reward at the expense of another (leading to perceptions that the
individual is selfserving and not altruistic), or an action might be
perceived to be an act of kindness, motivated solely by a desire to
help another at the potential the expense of their own selfinterest
(leading to perceptions of altruism, but not selfserving). Selfserving
and altruistic attributions may also be independent appraisals. For
example, an individual might be engaged in an action that could be
perceived as selfserving, but not be concerned with the impact on
another; or the individual's action might be perceived as a willingness
to help another without considering the impact on themselves. In the
context of our research, we suggest the two appraisals will work in
tandem in influencerinfluencer collaborations, and independently in
influencerbrand collaborations.
3|HYPOTHESIS DEVELOPMENT
3.1 |Influencerinfluencer collaborations
As supported by attribution theory (Folkes, 1984), when an
influencer engages in a collaboration with another influencer,
consumers are likely to make inferences about this decision.
Specifically, consumers are likely to assess whether the influencer's
actions for entering the collaboration are selfserving (i.e., the
influencer wants to benefit the self) or altruistic (i.e., the influencer
wants to help their collaborator). We suggest that perceptions of the
focal influencer as selfserving and altruistic will be dependent upon
whether they have higher or lower status than the influencer with
whom they are collaborating. If an influencer collaborates with
another influencer who has lower status, the focal influencer may be
able to reduce selfserving perceptions and enhance altruistic
170
|
THOMAS ET AL.
perceptions. This theorizing is supported by the brand alliance
literature which demonstrates that a lesserknown brand is most
likely to reap benefits from a partnership (Gammoh et al., 2006; Levin
& Levin, 2000; Mohan et al., 2018). This suggests a higherstatus
influencer collaborating with a lowerstatus influencer is unlikely to
benefit while the lowerstatus influencer is likely to benefit. Previous
research also demonstrates that entities are less likely to be
perceived as selfserving when they engage in actions where they
do not stand to greatly benefit (Szykman et al., 2004) as is the case
when an influencer partners with a lowerstatus influencer. Finally,
research shows that when one's actions benefit others or require
more effort, then they are perceived as more altruistic (Langan &
Kumar, 2019; Miotto & Youn, 2020; Rifon et al., 2004). Thus, by
collaborating with a lowerstatus influencer, the focal influencer is
less likely to obtain a reward, thereby reducing selfserving
perceptions, and more likely to benefit their collaborator, enhancing
altruistic perceptions. Formally:
H1a. An influencer who collaborates with a lowerstatus
influencer will be perceived as less selfserving.
H1b. An influencer who collaborates with a lowerstatus
influencer will be perceived as more altruistic.
3.2 |Influencerbrand collaborations
Similar to influencerinfluencer collaborations, when an influencer
partners with a brand, consumers will make inferences about the
influencer's motivations (Folkes, 1984), affecting the extent to which
consumers perceive the influencer as altruistic and selfserving.
Consumers are usually aware that brands typically incentivize such
collaborations. As such, the collaborations are likely viewed as
business transactions, not altruistically motivated acts. Therefore, we
anticipate a null effect on perceptions of altruism. However, when an
influencer collaborates with a lowerstatus brand, perceptions that
the influencer is selfserving are likely to be reduced. This is based on
the brand alliance literature which finds that a wellknown partner
reaps fewer rewards than a lesserknown partner (Gammoh
et al., 2006; Levin & Levin, 2000; Mohan et al., 2018). Thus, when
a higherstatus influencer collaborates with a lowerstatus brand,
consumers will perceive that the influencer is not likely to advance
their career (e.g., enhance their status) through such a collaboration,
while the brand is likely to benefit via their affiliation with the higher
status influencer. Therefore, by entering such collaboration, a higher
status influencer is likely to be perceived as less selfserving (see
Figure 1for predicted effects). Formally:
H2. An influencer who collaborates with a lowerstatus
brand will be perceived as less selfserving.
4|PILOT STUDY
The proposed hypotheses are predicated upon the assertion that
influencers collaborate with other influencers and brands and that
such collaborations are not always equivalent in terms of the
collaborating partners' level of status. To determine if such variations
exist in influencerinfluencer and influencerbrand collaborations,
we conducted a pilot study examining 622 influencerinfluencer
FIGURE 1 Overview of studies.
THOMAS ET AL.
|
171
collaborations and 1347 influencerbrand collaborations on Insta-
gram. See Figure 1for an overview (purpose, design, and results) of
each study.
4.1 |Sample
The social media context employed is Instagram as it is popular
among users, brands, and influencers. Indeed, Instagram has over 2
billion active users (Newberry, 2023) and over 200 million businesses
on its platform (Meta, 2023), and is recognized as an important
platform for social media influencers (Geyser, 2023).
To determine the sample of influencers, we reviewed the existing
literature and, based on precedent (Boerman & Müller, 2022), set the
criteria of collecting data for 50 social media influencers and their
corresponding influencer and brand collaborations over a 6month
period (October 19, 2021, to April 19, 2022). We started with a list of
50 social media accounts that was previously employed by Boerman
and Müller (2022). Upon examination of the list, 13 accounts were
removed as they were noninfluencer (i.e., traditional brand) accounts
(n= 4), nonEnglish speaking accounts (n= 5), private accounts (n= 2),
and accounts without posts during the specified timeframe (n= 2). To
obtain the predetermined number of 50 influencers, we used a
snowball selection process with an emphasis on diversifying our list
of influencers in terms of people of color, men, and influencers who
had a smaller number of followers (less than 1 million). Thus, we
started with Alicia Tenise (33,000 followers) and looked at whom she
followed, selecting only accounts of individuals engaging in influencer
activity (self/brand promotion) with a preference toward those with
smaller follower counts and diversifying the list (see Table 1for the
final list of 50 influencers).
4.2 |Procedure
Data collection was a fourstep process. First, using data extraction
tools from Phantombuster, we scraped the Instagram posts made
during the designated 6month period for each of the 50 influencers.
This resulted in a total of 10,638 posts, of which 6,814 tagged at least
one other social media account. For the purposes of this research, a
post was deemed as depicting a collaboration if it tagged another
social media account.
The second step was to categorize the tagged accounts as either
another influencer or a brand. After making this determination, we
were left with 878 unique influencerinfluencer collaborations (note
that some influencers tagged the same influencer across multiple
posts and are, therefore, not duplicated in the resulting data set) and
1,868 unique influencerbrand collaborations (note that some
influencers tagged the same brand across multiple posts and are,
therefore, not duplicated in the resulting data set). Table 1includes
the number of unique influencerinfluencer collaborations and
unique influencerbrand collaborations for each of the 50 focal
influencers.
The third step was to indicate the status of the focal influencer
and their collaborators. Status was operationalized using the number
of followers as research suggests that as the number of followers
increases, cultural capital and the perceived value of the influencer
increases (Campbell & Farrell, 2020). Therefore, we collected the
number of followers for each of the 50 focal influencers and
the number of followers for each of the 878 influencers and each of
the 1,868 brands tagged by one of the focal influencers.
The final step was to provide an additional means for
categorizing number of followers. Thus, for the influencers (both
partnering and focal), we used Campbell and Farrell's (2020)
taxonomy to categorize each influencer based on number of
followers: nanoinfluencers (<10,000 followers), microinfluencers
(10,000100,000 followers), macroinfluencers (100,0011 million
followers), and megainfluencers (>1 million followers). While this
taxonomy was developed for influencers, for comparability, we
similarly categorized brands as having a small (<10,000 followers),
medium (10,000100,000 followers), large (100,0011 million
followers), or extra large (>1 million followers) following. We then
compared the categorization of the focal influencer to the
partnering influencer or brand and cataloged the percentage of
collaborations where the focal influencer partnered with a lower
status collaborator (see columns 4 and 6 in Table 1, respectively).
4.3 |Results
For the analysis, influencers who had an exceptionally high number of
collaborations were removed so as not to unduly skew the results.
Specifically, for the influencerinfluencer collaboration data, the
average number of influencerbrand collaborations was 17.56
(SD = 27.38). Therefore, we removed two influencers whose number
of brand collaborations were two standard deviations above the
mean. These influencers had 91 and 165 collaborations with other
influencers accounting for 10.36% and 18.79%, respectively, of the
total number of influencerinfluencer collaborations. For the
influencerbrand collaboration data, the average number of
influencerbrand collaborations was 37.36 (SD = 56.12). Thus, two
influencers were again removed from the analysis as one had 233
brand collaborations and the other had 288 brand collaborations.
Collectively, the number of brand collaborations these influencers
accounted for was 27.89%, supporting our conjecture that they
would have disproportionately affected the analysis. Removal of the
outliers resulted in a final sample of 622 influencerinfluencer
collaborations and 1347 influencerbrand collaborations.
4.3.1 |Influencerinfluencer collaborations
As previously noted, two influencers were not included in this
analysis as they were outliers, and five influencers did not have any
influencerinfluencer collaborations during the period of analysis. Of
the influencers who qualified for analysis (n= 43), the majority of the
172
|
THOMAS ET AL.
TABLE 1 Pilot study: Sample description for influencer collaborations.
Account
Number of
followers
# of Influencer
collaborations
% of collaborations FI
followers > PI followers
# of brand
collaborations
% of collaborations FI
followers > Brand followers
deboracornetta 1049 1 0 0 n/a
lrsbrwr 1183 0 n/a 1 0
wh1telightning
a
1461 4 50 11 9.1
Misskaayle 2029 0 n/a 0 n/a
Arjunvsampath
a
2347 17 11.8 17 17.6
priscillajerina 3114 0 n/a 0 n/a
alexisbakerrr 4819 5 60 26 7.7
myrhalyn 9119 3 66.7 7 71.4
mayamchenry
a
11,800 15 33.3 15 13.3
aboxofsweets 22,200 2 100 14 21.4
glennymah 24,200 2 100 7 71.4
balancedles
a
30,700 6 50 31 38.7
aliciatenise
a
33,300 4 25 87 23
rienwelsink 35,500 1 0 21 33.3
summerhopechamblin
a
37,700 11 90.9 21 9.5
lisannede_bruijn 42,200 17 88.2 46 41.3
tristanwalker
a
43,000 8 62.5 8 62.5
hithapalepu
a
57,500 29 55.2 84 35.7
jonaskautenburger 69,500 3 100 1 100
berosa_gogreen 81,800 9 88.9 62 45.2
mr. sangiev
a
92,300 13 69.2 29 58.6
leanneliveshealthy 109,000 0 n/a 27 96.3
serdi_kay 122,000 15 100 18 66.7
iqbalgran 177,000 1 0 66 27.3
kinyaclaiborne
a
221,000 49 57.1 288 Outlier
theserenagoh
a
255,000 35 74.3 117 52.1
maryljean 300,000 1 100 62 45.2
elaisaya 315,000 2 50 42 31
giarogiarratana 411,000 4 50 7 57.1
timorworld 471,000 20 80 12 83.3
vivianhoorn 572,000 39 82.1 142 74.6
breadbyelise 751,000 0 n/a 0 n/a
annanooshin 963,000 19 100 35 60
alexlange 1,800,000 28 78.6 13 61.5
morganharpernichols
a
1,900,000 14 100 12 83.3
lethalshooter
a
2,000,000 165 Outlier 233 Outlier
kaihavertz29 4,500,000 13 53.8 2 0
ijessewilliams 7,600,000 36 97.2 20 90
(Continues)
THOMAS ET AL.
|
173
collaborations skewed toward the focal influencer having more
collaborations with a lowerstatus influencer (i.e., an influencer with
fewer followers). Indeed, 76.7% (n= 33) of the focal influencers
engaged predominantly in collaborations with lowerstatus
influencersmeaning that over 50% of the time, the focal influencer
had a higher number of followers (i.e., higher status) than the
collaborator, see the fourth column in Table 1.
Examining the categorical data (nano, micro, macro, and mega
categorizations), a crosstab analysis was conducted, see Table 2. One
hundred sixtynine (27.17%) of the collaborations occurred between
influencers with the same status levels. The remaining collaborations
(n= 453; 72.83%) represented partnerships between influencers with
different levels of status. Specifically, there were 92 (14.79%) mega
macrocollaborations, 85 (13.67%) megamicro collaborations, 76
(12.22%) meganano collaborations, 72 (11.58%) macromicro
collaborations, 66 (10.61%) macronano collaborations, 62 (10.0%)
micronano collaborations.
4.3.2 |Influencerbrand collaborations
For the influencerbrand analysis, two influencers were excluded as they
constituted outliers and four influencers did not have any brand
collaborations during the period of analysis, resulting in 44 influencers
who qualified for inclusion. The majority of the collaborations skewed
toward the focal influencer having more partnerships with a lowerstatus
brand (i.e., a brand with fewer followers). Specifically, 61.3% (n= 27) of
the influencers engaged in brand collaborations where, over 50% of the
time, the influencer had a higher number of followers than the
collaborating brand, see the last column in Table 1.
TABLE 1 (Continued)
Account
Number of
followers
# of Influencer
collaborations
% of collaborations FI
followers > PI followers
# of brand
collaborations
% of collaborations FI
followers > Brand followers
lizgillz 13,800,000 17 94.1 7 71.4
samsmith 14,600,000 4 100 2 100
chiaraferragni 26,800,000 91 Outlier 86 94.2
nickjonas 32,300,000 24 95.8 18 94.4
chrissyteigen 37,500,000 30 100 36 97.2
vanessahudgens 45,000,000 54 98.1 67 98.5
milliebobbybrown 48,300,000 11 100 16 100
zacefron 52,400,000 5 100 5 100
justintimberlake 64,400,000 3 100 1 100
shawnmendes 67,800,000 16 100 7 85.7
badgalriri 127,000,000 5 100 8 100
kendalljenner 232,000,000 27 92.6 31 100
Abbreviations: FI, focal influencer; PI, partnering influencer.
a
Not in Boerman and Muller's original list.
TABLE 2 Pilot study crosstabulation: FI's status and PI's status.
FI
PI Nano Micro Macro Mega Total
Nano
Count 12 56 56 74 198
% within PI 6.1 28.3 28.3 37.4 100%
% within FI 40.0 46.7 30.3 25.8 31.8%
Micro
Count 6 38 51 80 175
% within PI 3.4 21.7 29.1 45.7 100%
% within FI 20.0 31.7 27.6 27.9 28.1%
Macro
Count 10 21 55 69 155
% within PI 6.5 13.5 35.5 44.5 100%
% within FI 33.3 17.5 29.7 24.0 24.9%
Mega
Count 2 5 23 64 94
% within PI 2.1 5.3 24.5 68.1 100%
% within FI 6.7 4.2 12.4 22.3 15.1%
Total
Count 30 120 185 287 622
% within PI 4.8% 19.3% 29.7% 46.1% 100%
% within FI 100% 100% 100% 100% 100%
Abbreviations: FI, focal influencer; PI, partnering influencer.
174
|
THOMAS ET AL.
A crosstab analysis was also conducted to examine the
categorical variables for influencer (nano, micro, macro, and mega)
and brand (small, medium, large, and extralarge) status. The results
show that 444 (32.96%) of the influencerbrand collaborations were
between influencers and brands with the same status levels. The
remaining collaborations (n= 903; 67.04%) represented partnerships
differing in status. Specifically, there were 254 (18.86%) megalarge/
macroextralarge collaborations, 159 (11.80%) megamedium/extra
largemicro collaborations, 42 (3.12%) megasmall/extralargenano
collaborations, 297 (22.05%) macromedium/microlarge collabora-
tions, 79 (5.86%) macrosmall/nanolarge collaborations, 72 (5.35%)
microsmall/nanomedium collaborations (see Table 3).
4.4 |Discussion
The goal of the pilot study was to demonstrate that influencers
engage in collaborations with other influencers and brands who have
different status levels. The results of the pilot study indicate that
influencer collaborations are comprised of varying status structures,
regardless of whether their collaborating partner is another
influencer or a brand. In addition to supporting the contention that
status differentials exist in collaborations, our initial step in the
procedure for the pilot study (determining the total number of posts
and the number of posts where at least one other social media
account was tagged), suggests that collaborative practices are
relatively commonplace. Of the 10,638 posts that were collected,
64.05% (n= 6,814) tagged another social media account, lending
further credence to the need for this research.
5|STUDY 1
Study 1 tests the conjecture that when an influencer (focal
influencer) collaborates with a lowerstatus influencer (partnering
influencer), consumers will perceive the focal influencer as less self
serving (H1a) and more altruistic (H1b). As with the pilot study, status
is operationalized using number of followers. Study 1 employs a 2
(Focal Influencer Status: lower, higher) × 2 (Partnering Influencer
Status: lower, higher) betweensubjects design with selfserving and
altruistic perceptions as the dependent variables.
5.1 |Procedure
Using Amazon's Connect CloudResearch platform, 200 individuals
(M
age
= 42.14, SD
age
= 12.15; 49% male) were recruited and compen-
sated. After electing to participate, they opened a link to an online
survey that was administered through Qualtrics. The survey was
open for 3 days, but once participants started the survey it had to be
completed in one sitting.
After opening the survey and providing consent, participants
viewed a fictitious news article. The article was used to manipulate
both the focal and partnering influencers' status and, as such,
announced an upcoming collaboration between two fictitious
influencers and provided a description of each influencer. The use
of fictitious influencers is consistent with previous research and
reduces issues associated with preexisting attitudes and familiarity
(Kim, Duffy, et al., 2021; Park et al., 2021). Participants were
randomly assigned to both a focal influencer condition (lowerstatus,
higherstatus) and a partnering influencer condition (lowerstatus,
higherstatus). For both the focal influencer and partnering influen-
cer, status was manipulated via the number of followers (Focal
influencer: lowerstatus condition: 2,700 followers, higherstatus
condition: 86,000 followers; partnering influencer: lowerstatus
condition: 2,600 followers, higherstatus condition: 87,000
followers).
After viewing the stimuli, participants were asked to focus only
on the focal influencer and rate their perceptions of the influencer as
selfserving and altruistic. Both selfserving and altruistic perceptions
were measured using three items for each construct (Siem &
Stürmer, 2019) and were rated on a one (strongly disagree) to seven
(strongly agree) scale. Specifically, selfserving perceptions (α= 0.86)
were measured using the items: The influencer wants to use this
TABLE 3 Pilot study crosstabulation: FI's status and partnering
brand's status.
FI
Partnering brand Nano Micro Macro Mega Total
Small
Count 19 61 71 18 169
% within brand 11.2 36.1 42.0 10.7 100%
% within FI 30.6 15.4 12.7 5.4 12.5%
Medium
Count 11 122 156 86 375
% within brand 2.9 32.5 41.6 22.9 100%
% within FI 17.7 30.7 28.0 26.0 27.8%
Large
Count 8 141 180 104 433
% within brand 1.8 32.6 41.6 24.0 100%
% within FI 12.9 35.5 32.3 31.4 32.1%
Extralarge
Count 24 73 150 123 370
% within brand 6.5 19.7 40.5 33.2 100%
% within FI 38.7 18.4 26.9 37.2 27.5%
Total
Count 62 397 557 331 1347
% within brand 4.6% 29.5% 41.4% 24.6% 100%
% within FI 100% 100% 100% 100% 100%
Abbreviation: FI, focal influencer.
THOMAS ET AL.
|
175
collaboration for her own publicity,”“The influencer expects benefits
for her own career from this collaboration,and The influencer
wants this collaboration to impress people.Altruistic perceptions
(α= 0.89) were measured using the items: The influencer is trying to
give something back to the partnering influencer,”“The influencer
considers it important to help the partnering influencer,and The
influencer wants to help the partnering influencer gain followers.
Demographic information was collected.
5.2 |Results
5.2.1 |Selfserving perceptions
A twoway analysis of variance (ANOVA) with focal influencer status
and partnering influencer status as the independent variables and
selfserving perceptions as the dependent variable was conducted.
The results show a significant interaction (F(1, 196) = 6.70, p= 0.010)
(Figure 2a). To examine the combination of focal influencer and
partnering influencer status conditions that significantly affect self
serving perceptions, we ran a Tukey multiple comparison of means
analysis. The results show that when a collaboration occurs between
a higherstatus focal influencer and a lowerstatus partnering
influencer, the focal influencer is perceived as significantly less self
serving (M= 5.05, SD = 1.35) than when the collaboration occurs
between a higherstatus focal influencer and higherstatus partnering
influencer (M= 5.94, SD = 1.00; p< 0.001), or a lowerstatus focal
influencer and lowerstatus partnering influencer (M= 5.72, SD =
0.90; p< 0.01), or a lowerstatus focal influencer and higherstatus
partnering influencer (M= 5.84, SD = 0.87; p< 0.01). There were no
significant differences (all p> 0.70) in selfserving perceptions
between the latter three combinations (i.e., higherstatus focal
influencer and higherstatus partnering influencer, lowerstatus focal
influencer and lowerstatus partnering influencer, and lowerstatus
focal influencer and higherstatus partnering influencer), see Table 4.
Collectively, these results support H1a which states that when an
influencer (i.e., the focal influencer) collaborates with a lowerstatus
influencer (i.e., the partnering influencer), the focal influencer will be
perceived as less selfserving. Indeed, when the higherstatus
influencer partnered with an influencer who had lower status, self
serving perceptions were significantly reduced (M= 5.05, SD = 1.35).
In addition to the significant interaction, the twoway ANOVA
revealed both a significant effect of focal influencer status
(F(1, 196) = 3.79, p= 0.053) and partnering influencer status
(F(1, 196) = 11.75, p< 0.001) on selfserving perceptions. Specifically,
selfserving perceptions were higher in the lowerstatus focal
influencer condition (M= 5.79, SD = 0.89) as compared to the
higherstatus focal influencer condition (M= 5.48, SD = 1.27).
The focal influencer's selfserving perceptions were also higher in
the higherstatus partnering influencer condition (M= 5.89, SD =
0.93) as compared to the lowerstatus partnering influencer condition
(M= 5.38, SD = 1.19).
5.2.2 |Altruistic perceptions
Atwoway ANOVA with the focal influencer and partnering
influencer as the independent variables and altruistic perceptions
as the dependent variable was conducted. The results show a
significant interaction (F(1, 196) = 3.64, p= 0.058) (Figure 2b). To
examine the interaction, we ran a Tukey multiple comparison of
means analysis. The results show that when the focal influencer has
high status and the partnering influencer has low status (M=5.09,
SD = 1.24), the focal influencer is perceived as significantly more
altruistic than when the focal influencer has high status and the
partnering influencer has high status (M=4.13,SD=1.31;p< 0.01),
(a) (b)
FIGURE 2 The interactive effect of focal influencer status and partnering influencer status on (a) selfserving and (b) altruistic perceptions.
FI, focal influencer; PI, partnering influencer.
176
|
THOMAS ET AL.
the focal influencer has low status and the partnering influencer has low
status (M= 4.41, SD = 1.07; p< 0.05), and the focal influencer has low
status and the partnering influencer has high status (M=4.12,
SD = 1.40; p< 0.001). There were no significant differences (all
p> 0.60) in altruistic perceptions between the latter three combinations
(i.e., highstatus focal influencer and highstatus partnering influencer,
lowstatus focal influencer and lowstatus partnering influencer, and
lowstatus focal influencer and highstatus partnering influencer), see
Table 4. These results support H1b as the higherstatus focal influencer
was perceived as more altruistic when collaborating with the lower
status partnering influencer.
In addition to the significant interaction, the twoway ANOVA
showed a significant effect of both focal influencer status
(F(1, 196) = 3.79, p= 0.053) and partnering influencer status
(F(1, 196) = 12.22, p< 0.001) on altruistic perceptions. Specifically,
altruistic perceptions were higher when the focal influencer had high
status (M= 4.62, SD = 1.36) as compared to low status (M= 4.27,
SD = 1.24). Perceptions of the focal influencer as altruistic were also
higher when the partnering influencer had low status (M= 4.75,
SD = 1.20) as compared to high status (M= 4.13, SD = 1.35).
5.3 |Discussion
The results demonstrate that when an influencer (higherstatus focal
influencer condition) partners with a lowerstatus influencer (lower
status partnering influencer condition) consumers are less likely to
perceive the influencer as selfserving and more likely to perceive the
influencer as altruistic. These results also suggest that consumers
tend to perceive influencers as relatively selfserving and not overly
altruistic. A followup paired samples ttest shows that, on average,
participants perceive influencers as more selfserving (M= 5.63,
SD = 1.10) than altruistic (M= 4.44, SD = 1.31; t(199) = 9.05,
p< 0.001). This also suggests that there is little to lose for lower
status influencers entering a collaboration as consumers tend to
perceive influencers, regardless of status, as being more selfserving
as compared to altruistic. Indeed, selfserving perceptions were lower
and perceptions of altruism were higher (compared to the other
conditions) only when the focal influencer had higher status than the
partnering influencer. This suggests that for a lowerstatus influencer
who wants to partner with a higherstatus influencer, perceptions of
the lowerstatus influencer will not suffer. However, to improve
perceptions (reducing selfserving perceptions and increasing altruis-
tic perceptions), our results suggest that influencers should collabo-
rate with an influencer who has lower status.
6|STUDY 2
The goal of Study 2 is to examine influencerbrand collaborations as
opposed to influencerinfluencer collaborations, exploring the extent
to which influencers are perceived as selfserving when they partner
with a brand with a higher or lower status (H2). While we only
TABLE 4 Study 1: Mean cell values of dependent variables.
Experimental conditions Differences of mean values between each group
Dependent
variables
Focal influencer
status
Higherlower
(1)
Higherhigher
(2)
Lowerlower
(3)
Lowerhigher
(4)
Difference
of 2 from 1
Difference
of 3 from 1
Difference
of 4 from 1
Difference
of 3 from 2
Difference
of 4 from 2
Difference of
4 from 3
Partnering influencer
status
Selfserving
perceptions
Mean 5.05 5.94 5.72 5.84 p= 0.00 p= 0.00 p= 0.00 p= 0.72 p= 0.97 p= 0.93
Standard deviation 1.35 1.00 0.90 0.87
Altruistic
perceptions
Mean 5.09 4.13 4.41 5.09 p= 0.00 p= 0.03 p= 0.00 p= 0.69 p= 0.99 p= 0.67
Standard deviation 1.24 1.31 1.07 1.24
THOMAS ET AL.
|
177
anticipate an effect for the dependent variable, selfserving percep-
tions, for completeness, we also measure altruistic perceptions. To
increase generalizability, we operationalize status using a fictitious
status score as explained in the procedures below. Study 2 employs a
2 (influencer status: lower, higher) × 2 (brand status: lower, higher)
betweensubjects design with selfserving perceptions and altruistic
perceptions as the dependent variables.
6.1 |Procedure
Recruitment procedures were the same as those employed in Study 1
with 200 individuals (M
age
= 42.41, SD
age
= 11.16; 49% male) electing
to participate in the study. Similar to Study 1, participants were
provided with a fictitious news article that manipulated both the
influencer and brand's status. Participants were randomly assigned to
both an influencer status (lowerstatus, higherstatus) and brand
status (lowerstatus, higherstatus) condition. Both influencer and
brand status were manipulated using a fictitious POP score which
was described in the article as a score assigned to brands and
influencers by the company POP Influential. POP scores range from 0
to 100 and higher scores mean that the brand or influencer is more
influential.Participants in the higherstatus influencer condition read
that the influencer received a score of 68, while those in the lower
status influencer condition read that the influencer received a score
of 32. Participants in the higherstatus brand condition read that the
brand received a score of 67, while those in the lowerstatus brand
condition read that the brand received a score of 33.
A pretest conducted on the Prolific platform (n= 120: M
age
=
39.08, SD
age
= 13.17; 55% male) confirmed that the status manipula-
tions were successful. Participants were randomly assigned to
lower/higherstatus conditions for both the influencer and brand.
After reading the fictitious news article, participants indicated the
extent to which they perceived that the influencer had higher or
lower status as compared to the brand on a 1 (influencer has lower
status) to 7 (influencer has higher status) scale. As desired, a one
sample ttest demonstrates that participants who viewed the article
where the influencer had higher status and the brand had lower
status rated the influencer's status (M= 6.10; SD = 1.18) as signifi-
cantly above the midpoint (Midpoint = 4.0; t= 9.64, p< 0.001),
indicating the influencer had higher status as compared to the brand.
Further, a onesample ttest demonstrates that participants who
viewed the article where the brand had higher status and the
influencer had lower status rated the influencer's status (M= 2.03;
SD = 1.10) as significantly below the midpoint (t=9.81, p< 0.001),
indicating the brand had higher status as compared to the influencer.
Finally, when participants read the article where the influencer and
brands had approximately equivalent status levels (M= 4.08; SD =
0.86), there was no significant difference from the midpoint (t= 0.74,
p= 0.46), indicating that participants viewed the status of the
influencer and brand as equivalent.
After viewing the stimuli, participants then completed the survey.
Participants rated their perceptions that the influencer was self
serving and altruistic using the same items employed in Study 1 (Siem
& Stürmer, 2019) except modified slightly for the context of
exploring collaborations in the context of influencerbrand relation-
ships. Specifically, selfserving perceptions (α= 0.76) were measured
using the items: The influencer wants to use this collaboration for
her own publicity,”“The influencer expects benefits for her own
career from this collaboration,and The influencer wants this
collaboration to impress people.Altruistic perceptions (α= 0.82)
were measured using the items: The influencer is trying to give
something back to the brand,”“The influencer considers it important
to help the brand,and The influencer wants to help the brand gain
customers.Demographic information was then collected.
6.2 |Results
6.2.1 |Selfserving perceptions
A twoway ANOVA with influencer status and brand status as the
independent variables and selfserving perceptions as the dependent
variable was conducted and showed a significant interaction
(F(1, 196) = 6.61, p= 0.011), see Figure 3. To examine the interaction,
we ran a Tukey multiple comparison of means analysis. The results
show that in the higherstatus influencer condition and the lower
status brand condition (M= 5.51, SD = 0.95), the influencer is
perceived as significantly less selfserving than when both the
influencer and the brand have a higher status (M= 6.10, SD = 0.85;
p< 0.01), or the influencer and brand both have lower status
(M= 6.11, SD = 0.93; p< 0.01), or the influencer has lower status
and the brand has higher status (M= 6.03, SD = 0.94; p< 0.05). There
were no significant differences (all p> 0.90) in selfserving percep-
tions between the latter three combinations (i.e., higherstatus
influencer and higherstatus brand, lowerstatus influencer and
lowerstatus brand, and lowerstatus influencer and higherstatus
brand), see Table 5. These results support H2, as a higherstatus
influencer partnering with lowerstatus brand was perceived as
significantly less selfserving.
The results show both a significant effect of influencer status
(F(1, 196) = 4.29, p= 0.040) and brand status (F(1, 196) = 3.95,
p= 0.048) on selfserving perceptions. Specifically, perceptions that
the influencer was selfserving were higher when the influencer had
lower status (M= 6.07, SD = 0.93) as compared to higher status
(M= 5.81, SD = 0.94). Perceptions that the influencer was selfserving
were also higher when the brand had higher status (M= 6.07,
SD = 0.89) as compared to lower status (M= 5.80, SD = 0.98).
6.2.2 |Altruistic perceptions
A twoway ANOVA with influencer status and brand status as the
independent variables and altruistic perceptions as the dependent
variable was conducted. The results show no significant interaction
(F(1, 196) = 0.031, p= 0.86), see Table 5, or significant main effects
178
|
THOMAS ET AL.
for influencer status (F(1, 196) = 0.125, p= 0.72) and brand status
(F(1, 196) = 0.273, p= 0.60).
6.3 |Discussion
The results for selfserving perceptions echo the findings from Study 1.
When an influencer (higherstatus influencer condition) partners with a
lowerstatus brand, consumers are less likely to perceive the influencer as
selfserving. As anticipated, the effect of influencerbrand status
differentials had a null effect on altruistic perceptions, supporting our
conjecture that the nature of an influencerbrand collaboration is
different from an influencerinfluencer collaboration. As such, when
collaborating with a lowerstatus brand, an influencer may be viewed as
less selfserving as the influencer is less likely to advance their career
through such a collaboration. However, perceptions of altruism are not
likely to increase as the collaboration is most likely to be viewed as a
business transaction, not an altruistically motivated act. The Study 2
results also continue to support the contention that influencers are
perceived as selfserving as selfserving perceptions were only signifi-
cantly lower when the influencer partnered with a lowerstatus brand.
7|GENERAL DISCUSSION
7.1 |Theoretical implications
In the context of influencer marketing, research has primarily taken
the endorsed brand's perspective, focusing on tactics for using social
media influencers as part of the brand's strategy. Thus, extant
research makes recommendations, often based on the matchup
hypothesis (Kahle & Homer, 1985) or the sourcecredibility model
(Ohanian, 1990), regarding fit between the influencer and brand
(Breves et al., 2019), brand mention strategies (Hu et al., 2020),
content style (Ki & Kim, 2019; Pozharliev et al., 2022), and influencer
attributes such as attractiveness (Torres et al., 2019), number of
followers (Pozharliev et al., 2022), and the number of accounts the
influencer follows (Valsesia et al., 2020). In making such recommen-
dations, the research provides a relatively positive account of the
impact of social media influencers on brand outcomes.
Less research focuses on the selfbranding strategies of
influencers and even fewer articles discuss the notion that
influencers are not always perceived positivelya worrisome finding
as influencers are brands who also need to engage in selfpromotion
and management of consumers' perceptions. Thus, our findings
provide additional support for research that has highlighted the less
positive aspects of social media influencers and the reactions they
incite (e.g., Mardon et al., 2023; Valsesia & Diehl, 2022). Further, our
findings contribute to the study of human brands (Thomson, 2006)
and, even more germane, our findings contribute to the small, but
growing body of literature that investigates influencers as brands,
exploring factors that affect an influencer's brand management
strategy. Specifically, by drawing on signaling theory (Spence, 1973),
we demonstrate that an influencer's engagement with others who are
not followers (i.e., other influencers and traditional brands) is an
additional tactic that influencers can employ to influence consumer
perceptions. Further, our findings highlight an important difference
between influencerinfluencer and influencerbrand collaborations,
contributing to work that highlights both similarities and differences
between traditional brands and human brands (Fournier &
Eckhardt, 2018) in the context of brand relationships theory
(Fournier, 1998).
Our findings also contribute to work that explores brand
alliances. To date, research has examined a variety of configurations
that constitute brand alliances relying predominantly on power
theory (French & Raven, 1959) to explain the dynamics of such
alliances. Our work contributes to this literature and is especially
germane to work examining social media influencers' use of alliances
(Kupfer et al., 2018; Nascimento et al., 2020) as we find that
consumers make inferences about influencers based on their
partnership activities. Importantly, research acknowledges that
influencers engage in both influencerinfluencer collaborations
(Miguel et al., 2022) and influencerbrand collaborations (Schouten
et al., 2020; Torres et al., 2019), but research has not examined if
FIGURE 3 The interactive effect of focal
influencer status and partnering brand status on
selfserving perceptions. FI, focal influencer.
THOMAS ET AL.
|
179
influencer collaborations are a successful promotional tactic for the
partnering influencers themselves. We demonstrate the potential for
success with collaborations but highlight the applicability of signaling
(Spence, 1973) and attribution theory (Folkes, 1984) to explain the
key role of status differentials.
7.2 |Managerial implications
According to Influencer Marketing Hub's 2023 State of Influencer
Marketing Report, 83% of brand managers believe influencer market-
ing is effective and 67% of those who use influencer marketing
intend to increase their budget (Geyser, 2023). Further, the
influencer marketing industry is predicted to grow by an estimated
$21.1 billion (USD) in 2023 (Geyser, 2023). As such, social media
influencers need to engage in strategies that manage how consumers
perceive their brand. Given our finding that status differentials
between collaboration partners serve as a distinguishing characteris-
tic influencing consumer perceptions, influencers interested in
portraying a more benevolent persona would be better served to
seek out collaborations with smaller, less wellknown influencers and
brands. Further, knowing that influencers benefit from partnering
with brands that have lower status, lowerstatus brands may use this
to pitch a partnership to a higherstatus influencer. Thus, even if a
brand is unable to pay an influencer a large amount of money, they
can offer the less tangible benefit of a reduction in selfserving
perceptions.
7.3 |Limitations and future research
The current research is not without its limitations. First, the studies
were conducted within the context of Instagram. Although this
platform is the most often used platform for influencerbrand
collaborations (Geyser, 2023), it may not be the most often used
platform for influencerinfluencer collaborations. Further,
Voorveld et al. (2018) suggest that consumer engagement and
response may vary based on the platform. For instance, a classic
double jeopardy pattern observed on TikTok implies that more
followers are associated with greater engagement while this
relationship does not hold true on Instagram (Pourazad et al., 2023).
Thus, it is not known whether our results are applicable across
different social media platforms such as TikTok or YouTube.
Further, recent research also suggests that generational differences
may affect consumers' perceptions of influencers (Pradhan
et al., 2023). According to Haenlein et al. (2020), 60% of Instagram
users in the United States are younger than 34, whereas
approximately 40% of TikTok users are teenagers between 10
and 19 years old, indicating a significant generation gap between
platforms. Finally, there is not always a clearcut distinction
between a social media influencer (as a person) and any branded
products that might bear their name. These issues should be
considered in future research.
TABLE 5 Study 2: Mean cell values of dependent variables.
Experimental conditions Differences of mean values between each group
Dependent
variables
Focal influencer
status
Higherlower
(1)
Higherhigher
(2)
Lowerlower
(3)
Lowerhigher
(4)
Difference
of 2 from 1
Difference
of 3 from 1
Difference
of 4 from 1
Difference
of 3 from 2
Difference
of 4 from 2
Difference of
4 from 3
Partnering brand
status
Selfserving
perceptions
Mean 5.51 6.10 6.11 6.03 p= 0.00 p= 0.00 p= 0.02 p= 0.99 p= 0.98 p= 0.98
Standard deviation 0.95 0.85 0.93 0.94
Altruistic
perceptions
Mean 4.35 4.29 4.32 4.19 p= 0.99 p= 0.99 p= 0.92 p= 0.99 p= 0.98 p= 0.96
Standard deviation 1.17 1.34 1.42 1.44
180
|
THOMAS ET AL.
The current research used the number of followers to manipulate the
status of both the focal influencer and partnering influencer (Study 1) and
a fictitious status score to manipulate the status of both the focal
influencer and partnering brand (Study 2). While manipulating status
using two different methods enhances generalizability, it is still a limitation
as there may be other ways in which consumers judge the relative status
of collaborators (e.g., number of posts, number of brand collaborations,
value/net worth of brand). Further, the signaling mechanisms used to
judge the status of a brand partner might be different from those used to
judge an influencer as few brands procure the same number of followers
as the top influencers. Thus, future research should investigate other
indicators that consumers might use to assess brand status and how such
indicators compare to status indicators for influencers. For example,
existing research suggests that social media cues (Lee, 2021;Li&
Shin, 2023) as well as firm size and revenues (Shepherd et al., 2015)can
act as brand status signals. Further, both brand and influencer rankings
exist. Do consumers perceive brands and influencers who rank similarly
on these lists as having comparable status levels? In sum, future research
should both identify additional cues that signal status and examine the
comparability of such cues across influencers and brands.
Additional outcome variables are also worth investigating.
Positive perceptions that align or may even correlate with altruistic
perceptions should also be explored. For example, generosity,
kindness, and likability may all potentially be increased when an
influencer collaborates with another influencer or brand who has a
lower status level. However, such positive perceptions may not just
be limited to the collaborator with higher status. While our research
shows that lowerstatus influencers did not experience an increase in
positive perceptions (i.e., altruistic perceptions), lowerstatus influ-
encers may experience enhanced levels of likability as consumers
come to associate the positive attributes of the higherstatus
influencer with the lowerstatus influencer. The potential for this
relationship is supported by the associative network model of
memory (Anderson, 1983) and the brand alliance literature (Gammoh
et al., 2006; Levin & Levin, 2000; Mohan et al., 2018). Further,
consumers may infer that the higherstatus influencer may have
knowledge about the lowerstatus influencer or brand which is
affecting their desire to collaborate with the lowerstatus influencer
or brand. For example, consumers may perceive that the lowerstatus
influencer is especially talented or holds a certain level of expertise if
they have managed to attract the attention of the higherstatus
influencer. In the context of a brand collaboration, similarly,
consumers may infer that the lowerstatus brand must be exception-
ally effective or of high quality to attract the attention of the higher
status influencer. As such, future research should explore additional
outcome variables (e.g., likability, expertise, quality, etc.).
8|CONCLUSION
In sum, this work explores how consumers perceive social media
influencers who engage in collaborations with other influencers and
brands. In doing so, we provide evidence that influencers frequently
engage in collaborations with status differentials and that when a
social media influencer has a higher status than their collaborating
partner this reduces selfserving perceptions (in the context of
influencerinfluencer and influencebrand collaborations) and en-
hances altruistic perceptions (in the context of influencerinfluencer
collaborations). These findings lend support to the conjectures that
influencer collaborations can represent brand alliances, marketing
metrics serve as status signals, and that consumers make inferences
about influencers who engage in collaborations that signal status
differentials.
CONFLICT OF INTEREST STATEMENT
The authors declare no conflict of interest.
DATA AVAILABILITY STATEMENT
The data that support the findings of this study are available from the
corresponding author upon reasonable request.
ORCID
Veronica L. Thomas http://orcid.org/0000-0001-8832-703X
Kendra Fowler http://orcid.org/0000-0001-8217-2284
REFERENCES
Abidin, C. (2016). Aren't these just young, rich women doing vain things
online?: Influencer selfies as subversive frivolity. Social Media+
Society,2(2), 205630511664134.
Anderson, J. R. (1983). A spreading activation theory of memory. Journal
of Verbal Learning and Verbal Behavior,22(3), 261295.
Bock, D. E., & Thomas, V. L. (2023). Too exciting to care? When expressing
gratitude is a detriment to the brand. Journal of Advertising,52(2),
211228.
Boerman, S. C., & Müller, C. M. (2022). Understanding which cues people use
to identify influencer marketing on Instagram: An eye tracking study and
experiment. International Journal of Advertising,41(1), 629.
Breves, P. L., Liebers, N., Abt, M., & Kunze, A. (2019). The perceived fit
between Instagram influencers and the endorsed brand: How
influencerbrand fit affects source credibility and persuasive
effectiveness. Journal of Advertising Research,59(4), 440454.
Brooks, G., Drenten, J., & Piskorski, M. J. (2021). Influencer celebrification:
How social media influencers acquire celebrity capital. Journal of
Advertising,50(5), 528547.
Campbell, C., & Farrell, J. R. (2020). More than meets the eye: The
functional components underlying influencer marketing. Business
Horizons,63(4), 469479.
Ellen, P. S., Mohr, L. A., & Webb, D. J. (2000). Charitable programs and the
retailer: Do they mix? Journal of Retailing,76(3), 393406.
Erz, A., Marder, B., & Osadchaya, E. (2018). Hashtags: Motivational
drivers, their use, and differences between influencers and follow-
ers. Computers in Human Behavior,89,4860.
Folkes, V. S. (1984). Consumer reactions to product failure: An attributional
approach. Journal of Consumer Research,10(4), 398409.
Fournier, S. (1998). Consumers and their brands: Developing relationship
theory in consumer research. Journal of Consumer Research,24(4),
343353.
Fournier, S., & Eckhardt, G. (2018). Managing the human in human brands.
NIM Marketing Intelligence Review,10(1), 3033.
Fowler, K., & Thomas, V. L. (2019). Beyond endorsements: The effect of
celebrity Creative Directors on consumers' attitudes toward the
advertisement. Psychology & Marketing,36(11), 10031013.
THOMAS ET AL.
|
181
Fowler, K., & Thomas, V. L. (2023). Influencer marketing: A scoping review
and a look ahead. Journal of Marketing Management,39(1112),
933964. https://doi.org/10.1080/0267257X.2022.2157038
French, J. R. P., & Raven, B. (1959). The basis of social power. In
D. Cartwright (Ed.), Studies in social power (pp. 529569). University
of Michigan Press.
Gammoh, B. S., Voss, K. E., & Chakraborty, G. (2006). Consumer
evaluation of brand alliance signals. Psychology & Marketing,23(6),
465486.
Geyser, W. (2023). The state of influencer marketing 2023: Benchmark
report. Influencer Marketing Hub. https://influencermarketinghub.
com/influencer-marketing-benchmark-report/
Haenlein, M., Anadol, E., Farnsworth, T., Hugo, H., Hunichen, J., &
Welte, D. (2020). Navigating the new era of influencer marketing:
How to be successful on Instagram, TikTok, & Co. California
Management Review,63(1), 525.
Hu, M., Chen, J., Chen, Q., & He, W. (2020). It pays off to be authentic: An
examination of direct versus indirect brand mentions on social
media. Journal of Business Research,117,1928.
Hudders, L., De Jans, S., & De Veirman, M. (2021). The commercialization
of social media stars: a literature review and conceptual framework
on the strategic use of social media influencers. International Journal
of Advertising,40(3), 327375.
Hugh, D. C., Dolan, R., Harrigan, P., & Gray, H. (2022). Influencer
marketing effectiveness: The mechanisms that matter. European
Journal of Marketing,56(120), 34853515.
Hugo Boss. (2023). Hugo Boss X Khaby. https://group.hugoboss.com/en/
newsroom/stories/boss-x-khaby
Kahle, L. R., & Homer, P. M. (1985). Physical attractiveness of the celebrity
endorser: A social adaptation perspective. Journal of Consumer
Research,11(4), 954961.
Ki, C. W. C., & Kim, Y. K. (2019). The mechanism by which social media
influencers persuade consumers: The role of consumers' desire to
mimic. Psychology & Marketing,36(10), 905922.
Kim, E., Duffy, M., & Thorson, E. (2021). Under the influence: Social media
influencers' impact on response to corporate reputation advertising.
Journal of Advertising,50(2), 119138.
Kim, M., Song, D., & Jang, A. (2021). Consumer response toward native
advertising on social media: The roles of source type and content
type. Internet Research,31(5), 16561676.
Kupfer, A. K., Pähler Vor der Holte, N., Kübler, R. V., & HennigThurau, T.
(2018). The role of the partner brand's social media power in brand
alliances. Journal of Marketing,82(3), 2544.
Langan, R., & Kumar, A. (2019). Time versus money: The role of perceived
effort in consumers' evaluation of corporate giving. Journal of
Business Research,99, 295305.
Lee, J. K. (2021). Emotional expressions and brand status. Journal of
Marketing Research,58(6), 11781196.
Levin, I., & Levin, A. (2000). Modeling the role of brand alliances in the
assimilation of product evaluations. Journal of Consumer Psychology,
9(1), 4352.
Li, Y., & Shin, H. (2023). Should a luxury Brand's Chatbot use emoticons?
Impact on brand status. Journal of Consumer Behaviour,22(3),
569581.
Lo, F. Y., & Peng, J. X. (2022). Strategies for successful personal branding
of celebrities on social media platforms: Involvement or information
sharing? Psychology & Marketing,39(2), 320330.
Mardon, R., Cocker, H., & Daunt, K. (2023). When parasocial relationships
turn sour: Social media influencers, eroded and exploitative
intimacies, and antifan communities. Journal of Marketing
Management,39(1112), 11321162. https://doi.org/10.1080/
0267257X.2022.2149609
Meta. (2023). Get your business started on Instagram. https://business.
instagram.com/getting-started?ref=igb_carousel
Miguel, C., Clare, C., Ashworth, C. J., & Hoang, D. (2022). With a little help
from my friends': Exploring mutual engagement and authenticity
within foodie influencers' communities of practice. Journal of
Marketing Management,38(1314), 15611586.
Miotto, G., & Youn, S. (2020). The impact of fast fashion retailers'
sustainable collections on corporate legitimacy: Examining the
mediating role of altruistic attributions. Journal of Consumer
Behaviour,19(6), 618631.
Mohan, M., Voss, K. E., Jiménez, F. R., & Gammoh, B. S. (2018). Corporate
brands as brand allies. Journal of Product & Brand Management,27(6),
656668.
Nascimento, T. C. D., Campos, R. D., & Suarez, M. (2020). Experimenting,
partnering and bonding: A framework for the digital influencer
brand endorsement relationship. Journal of Marketing Management,
36(1112), 10091030.
Newberry, C. (2023). 34 Instagram stats marketers need to know in 2023.
Hootsuite. https://blog.hootsuite.com/instagram-statistics/
Newmeyer, C. E., Venkatesh, R., Ruth, J. A., & Chatterjee, R. (2018). A
typology of brand alliances and consumer awareness of brand
alliance integration. Marketing Letters,29, 275289.
Ohanian, R. (1990). Construction and validation of a scale to measure
celebrity endorsers' perceived expertise, trustworthiness, and
attractiveness. Journal of Advertising,19(3), 3952.
Park, J., Lee, J. M., Xiong, V. Y., Septianto, F., & Seo, Y. (2021). David and
Goliath: When and why microinfluencers are more persuasive than
megainfluencers. Journal of Advertising,50(5), 584602.
Pourazad, N., Stocchi, L., & Narsey, S. (2023). A comparison of social
media influencersKPI patterns across platforms: Exploring differ-
ences in followers and engagement on Facebook, Instagram,
YouTube, TikTok, and Twitter. Journal of Advertising Research,63(2),
139159.
Pozharliev, R., Rossi, D., & De Angelis, M. (2022). A picture says more than
a thousand words: Using consumer neuroscience to study Instagram
users' responses to influencer advertising. Psychology & Marketing,
39(7), 13361349.
Pradhan, D., Kuanr, A., Anupurba Pahi, S., & Akram, M. S. (2023).
Influencer marketing: When and why gen Z consumers avoid
influencers and endorsed brands. Psychology & Marketing,40(1),
2747.
Rao, A. R., Qu, L., & Ruekert, R. W. (1999). Signaling unobservable product
quality through a brand ally. Journal of Marketing Research,36(2),
258268.
Rao, A. R., & Ruekert, R. W. (1994). Brand alliances as signals of product
quality. Sloan Management Review,36(1), 8797.
Reinhard, M. A., Messner, M., & Sporer, S. L. (2006). Explicit persuasive
intent and its impact on success at persuasionThe determining
roles of attractiveness and likeableness. Journal of Consumer
Psychology,16(3), 249259.
Rifon, N. J., Choi, S. M., Trimble, C. S., & Li, H. (2004). Congruence effects
in sponsorship: The mediating role of sponsor credibility and
consumer attributions of sponsor motive. Journal of Advertising,
33(1), 3042.
Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs.
influencer endorsements in advertising: The role of identification,
credibility, and productendorser fit. International Journal of
Advertising,39(2), 258281.
Shepherd, S., Chartrand, T. L., & Fitzsimons, G. J. (2015). When brands
reflect our ideal world: The values and brand preferences of
consumers who support versus reject society's dominant ideology.
Journal of Consumer Research,42(1), 7692.
Siem, B., & Stürmer, S. (2019). Attribution of egoistic versus altruistic
motives to acts of helping. Social Psychology,50(1), 5366.
Spence, M. (1973). Job market signaling. Quarterly Journal of Economics,
87, 354374.
182
|
THOMAS ET AL.
Szykman, L. R., Bloom, P. N., & Blazing, J. (2004). Does corporate
sponsorship of a sociallyoriented message make a difference? An
investigation of the effects of sponsorship identity on responses to
an antidrinking and driving message. Journal of Consumer
Psychology,14(12), 1320.
Thomas, V. L., & Fowler, K. (2023). Examining the outcomes of influencer
activism. Journal of Business Research,154, 113336.
Thomson, M. (2006). Human brands: Investigating antecedents to consumers'
strong attachments to celebrities. Journal of Marketing,70(3), 104119.
Torres, P., Augusto, M., & Matos, M. (2019). Antecedents and outcomes
of digital influencer endorsement: An exploratory study. Psychology
& Marketing,36(12), 12671276.
Valsesia, F., & Diehl, K. (2022). Let me show you what I did versus what I
have: Sharing experiential versus material purchases alters authen-
ticity and liking of social media users. Journal of Consumer Research,
49(3), 430449.
Valsesia, F., Proserpio, D., & Nunes, J. C. (2020). The positive effect of not
following others on social media. Journal of Marketing Research,
57(6), 11521168.
De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through
Instagram influencers: The impact of number of followers and
product divergence on brand attitude. International Journal of
Advertising,36(5), 798828.
Voorveld, H. A. M., Van Noort, G., Muntinga, D. G., & Bronner, F. (2018).
Engagement with social media and social media advertising: The
differentiating role of platform type. Journal of Advertising,47(1),
3854.
Wei, J., Liu, T., Chavez, D. E., & Chen, H. (2020). Managing corporate
government relationships in a multicultural setting: How political
corporate social responsibility (PCSR) as a response to legitimacy
pressures affects firm reputation. Industrial Marketing Management,
89,112.
Wells, J. D., Valacich, J. S., & Hess, T. J. (2011). What signal are you
sending? How website quality influences perceptions of product
quality and purchase intentions. MIS Quarterly,35, 373396.
SUPPORTING INFORMATION
Additional supporting information can be found online in the
Supporting Information section at the end of this article.
How to cite this article: Thomas,V.L.,Fowler,K.,&Taheran,F.
(2024). How social media influencer collaborations are perceived
by consumers. Psychology & Marketing,41,168183.
https://doi.org/10.1002/mar.21918
THOMAS ET AL.
|
183
... For instance, the interviewees pronounced VI's collaboration with human influencers as a critical element in influencing SNS users' intention to visit (Table 8). As consumers tend to form their evaluation of influencers based on their collaborative efforts (Thomas et al., 2024), we assert that the collaboration between VIs and human influencers will bring human aspects to the travel endorsement by compensating for VI's shortcomings and reinforcing more positive consumer behavior. Cultural representation through VIs has also been deemed a significant factor in driving visit intention toward VI-promoted places (Table 8). ...
Article
Full-text available
Virtual influencers (VIs) are a novel, increasingly popular and successful marketing tool in the digital marketing landscape, specifically in the domain of travel destination marketing. However, how social networking site (SNS) users respond to VI marketing in the travel sector remains underexplored. To address this gap, we systematically identified, empirically tested, and compared nine theories to understand the drivers of social networking site users' visit intentions toward VI-promoted destinations. Using an online survey, we collected responses from 419 active SNS users and analyzed our data using partial least squares structural equation modeling, followed by a qualitative study (n = 18). Social power theory and parasocial interaction theory exhibited the highest explanatory power. Our research contributes to travel literature through deepening our understanding of the mechanisms by which VIs can influence visit intention, which is important for travel professionals' understanding of VIs' use in attracting a demographic that immerses themselves in social media.
... A related area of research is the collaborations between virtual and human influencers. Here, it is important to determine if the risks and benefits identified in collaborations between human influencers (Thomas et al. 2024) apply in collaborations involving virtual and human influencers. ...
... (11) On the other hand, empirical studies consistently show that consumers are more likely to engage with brands they perceive as high-quality on social media. (12,13,14) This positive correlation is rooted in the trust and credibility associated with high-quality brands. Consumers are more likely to pay attention to and engage with content from brands they believe offer superior products or services. ...
Article
Full-text available
This study investigates the mediating role of social media engagement on the relationship between brand-related factors and brand loyalty among iPhone users in Saudi Arabia. Specifically, it examines how perceived brand quality, customer satisfaction, and brand trust influence brand loyalty, both directly and indirectly through social media engagement. Using a quantitative approach, data was collected from 344 iPhone users and analyzed using Smart PLS-SEM. The findings support all ten proposed hypotheses, demonstrating that perceived brand quality, customer satisfaction, and brand trust positively affect brand loyalty. Furthermore, these factors also positively influence social media engagement, which in turn strengthens their relationship with brand loyalty. The study confirms the significant mediating role of social media engagement, highlighting its importance in building and maintaining brand loyalty among iPhone users. These findings offer valuable insights for marketers seeking to leverage social media strategies to enhance brand loyalty in the Saudi Arabian market.
... Brands have to be agile and willing to adapt to social trends; this is an evolving market and it has to be evolving. Lastly, the need for measurement is to follow the real-time reactions of the customers, giving the brand early warnings and some form of continuous improvement [15,16]. ...
Article
Full-text available
Brand management has experienced a significant transformation with the rise of social media platforms. This paper examines how traditional brand management principles intersect with modern digital strategies, emphasizing the crucial role social media plays in shaping brand perception, loyalty, and engagement. It delves into various platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok, analyzing their unique strengths and challenges in brand communication. The study further outlines essential strategies for effective brand management in the digital age, focusing on content planning, community building, and measuring effectiveness through analytics. By examining both qualitative and quantitative metrics, this paper provides a comprehensive understanding of how brands can leverage social media to enhance their identity and achieve business success. INTRODUCTION The concept of brand management in the day and age of social media holds an undeniable appeal with practitioners and academicians alike. Brands have come to understand the value of social media in creating perceptions ranging from brand loyalty to trust. Therefore, even traditional brand management still has value; social media has revolutionized the way we perceive brands. In managing one's brand, or brand management, it becomes both logical and instinctual to truly understand and conceptualize the leverage of electronic word of mouth, online communities, and feedback given-made possible through social media practices. This paper aims to delve into the process of leveraging social media as part of brand management, touching on some of the traditional restriction tactics as per the industry, and proposing an alternative in the present digital sphere. While what we have observed over time in terms of brand management has evolved, the principles remain [1, 2]. In this globalized world, the need to manage one's brand, and keep it relevant and positively maintained remains integral. Increasingly, social media platforms make up a significant part of consumers' lives as the audience shifts from physical to virtual presence. In comparison with traditional branding, the mindset of social media is both challenging and ever-changing, particularly as the tools, language, and paradigm on social media platforms are continuously evolving. Hence, adapting from the print advertisement models to suitable trends and tactics is crucial in contemporary brand management practices. As the landscape of brand management evolves and digitalizes, organizations today can witness a diverse range of platforms, genres, and trends on social media. The model of navigation from online platforms has since lent new opportunities for the digitalized and diversified landscape within the sphere of smartphones, Instagram, Snapchat, YouTube, Facebook, Twitter, TikTok, and LinkedIn. In the interim, several multi-brand companies may face the crisis of substantial inconsistency when using traditional press [3, 4]. The Importance of Brand Management Brand management serves as an essential key to business success because it is imperative that a brand holds integrity and consistently delivers the promise it is associated with. To reduce any risk related to this, it is necessary to keep up the standards of communication and management and to ensure that the brand is offering the best protection from the competition. Brand management begins with the recent brand names,
... Dhillon (2023) downplayed the significance of celebrity status and focused on community dynamics to show that bloggers and Instagram influencers shape community opinions on products and trends. Thomas et al. (2024) underscored the role of hierarchy and the vertical relationship between influencers and followers. Brooks et al. (2021) showed that influencers achieve celebrity status through their work, occasionally surpassing the brand itself. ...
Article
Full-text available
Fashion serves as a powerful agent of socialization, reflecting individual identities while situating them within broader social hierarchies. In today's digital landscape, the interplay between fashion and mass media is magnified by platforms like Instagram, where influencers emerge as key opinion leaders shaping consumer behavior and cultural trends. This article presents findings from a three-year ethnographic study that investigates the role of influencers in redefining fashion consumption and community-building on Instagram. The research combines questionnaires, interviews, contextual analysis, and participant observation, supported by a comprehensive review of sociological and cultural frameworks, including foundational theories by Simmel, Baudrillard, Bourdieu, and Barthes. Central to this study is a case analysis rooted in the firsthand experiences of one of the authors, offering an insider's perspective into the dynamics of influence within this digital space. The findings reveal how influencers create a unique nexus between personal branding, community engagement, and brand perception. By examining the interdependence of fashion, social media, and individual agency, this study highlights the ways in which influencers construct authenticity, foster trust, and mediate the relationship between brands and consumers. Furthermore, it explores the implications of these dynamics for the evolving structures of consumer culture and the need for brands to adapt to this decentralized, community-driven model. This article contributes to ongoing discussions about the transformative role of influencers in shaping contemporary fashion narratives within a globalized digital economy.
... On the other hand, there are studies demonstrating that influencers might not consistently be viewed in a favorable light (see Thomas et al. 2024). For example, Chen et al.'s study (2021) examines consumers' inferences of manipulative intent in influencer marketing, and Ki et al.'s study (2022) focuses on consumers' attitudinal ambivalence toward trust and distrust in the SMI landscape. ...
Article
Full-text available
With the rise of social media and influencer marketing, unboxing videos have become key for connecting with customers. Drawing on the Uses and Gratifications Theory (UGT) and Elaboration Likelihood Model (ELM), this study examines how motives for watching unboxing videos influence consumers’ purchase and eWOM intentions, and the mediating role of ad involvement. Analyzing survey data from 499 YouTube viewers, the research finds that information-seeking, entertainment, and interpersonal utility motives significantly affect purchase and eWOM intentions, while pass-time motives do not. The study contributes a novel UGT-ELM-based model with consumer-focused insights and discusses its theoretical and practical implications. The study also offers implications for marketing analytics.
... Credibility, trustworthiness, and perceived expertise are particularly important in shaping attitudinal outcomes (Han & Balabanis, 2024). Other aspects that can shape the positioning of influencers' personal brands include personal taste (McQuarrie et al., 2013) and the status of collaborating partners (Thomas et al., 2024). ...
Article
Full-text available
As influencer marketing evolves into a dominant force in the marketing landscape, it necessitates a deeper theoretical exploration to understand its strategic implementations and impacts. This article examines the dynamics of influencer marketing within the growing creator economy, emphasizing the interactions among firms, influencers, followers, and digital platforms. We introduce a novel, equity-driven framework that analyzes how influencers contribute to customer equity, how influencers manage and leverage the value from their followers, and how platforms maximize the value from their users. We detail the complex relationships and value exchanges within the influencer marketing ecosystem, highlighting the challenges of measuring the return on investment and influencers’ strategic use of content to maintain authenticity and influence. By synthesizing diverse academic literature and current industry practices, this manuscript provides a comprehensive overview of the mechanisms of value creation and exchange in influencer marketing, offers strategic implications for marketers aiming to optimize their influencer engagements, and outlines future work in the form of the eleven “INFLUENCERS” research directions.
... Credibility, trustworthiness, and perceived expertise are particularly important in shaping attitudinal outcomes (Han & Balabanis, 2024). Other aspects that can shape the positioning of influencers' personal brands include personal taste (McQuarrie et al., 2013) and the status of collaborating partners (Thomas et al., 2024). ...
Article
Purpose Homophily, a prominent phenomenon in social networking, profoundly shapes user behaviors on social media but has not been well studied in the livestream commerce context. This study aims to investigate its moderation role in leveraging the effects of key livestream commerce factors – perceived expertise of live streamers and perceived interaction during live streaming – on audience trust, a critical determinant of purchase intentions. Design/methodology/approach A survey was conducted among livestream shoppers on Taobao. A sample of 313 responses was analyzed. SPSS (version 29) was used for general statistical analysis. The partial least squares structural equation modeling approach with SmartPLS 4.1 software was used to assess the research model and hypotheses. Findings The results reveal noteworthy differential effects of homophily: it negatively moderates the expertise–trust association but positively moderates the interaction–trust relationship. When the audience perceives strong homophily with live streamers, their trust in these live streamers becomes increasingly contingent on the level of interaction, whereas the effect of perceived expertise diminishes. Originality/value The insights on the differential effects of homophily are novel to the literature. These findings extend theoretical understanding of the homophily effect and provide valuable guidance for live streamers, marketers and platforms seeking to reinforce audience trust and drive purchase intentions in livestream commerce.
Article
A rise in social media users has spurred innovative marketing strategies, particularly in content consumption. ASMRtists, creators of sensational media content, are capturing attention across the business world, especially in the food and beverage industry. This study addresses a research scarcity by exploring a link between food ASMRtists (FAs) and sensory marketing using a mixed-method technique. Phase one involved a qualitative content analysis of 240 posts uploaded by the eight most-followed FAs on Instagram, examining visual and textual elements (18,912 texts). Phase two conducted a quantitative analysis of post engagement through the number of likes, views, comments, shares, featured posts, post frequency, and duration of posts. The research results depict an essential comprehension of sensory engagement for practitioners enhancing marketing techniques.
Article
Full-text available
Consumer avoidance of brands and influencers is a widespread phenomenon, especially among Generation Z (Gen Z); however, influencer marketing literature lacks clarity about when and why Gen Z engages in such avoidance. Our experimental investigation, across four studies, reveals that Gen Z considers brands' control over influencers to be morally irresponsible and, thus, avoids both. We introduce a novel construct, influencer avoidance, and examine its drivers. Study 1 indicates that perceived brand control engenders avoidance; moderation evidence shows that macro (vs. micro) influencers accentuate (attenuate) the influence of brand control on avoidance. Study 2 shows that Gen Z enjoying a strong versus weak relationship with influencers results in lower (higher) avoidance towards influencers and endorsed brands. Study 3 demonstrates that negative moral emotions mediate the relationship between perceived brand control and avoidance behavior. Study 4 generalizes the findings by analyzing a different influencer and endorsed brand and including a prominent advertisement disclosure. By investigating the drivers and mechanisms of Gen Z's avoidance behavior, our research contributes to research on the theory of moral responsibility, Gen Z's influencer avoidance behavior, and anti‐consumption literature. This offers key insights into how to prevent acts of consumer retribution towards influencers and brands.
Article
Full-text available
Luxury brands are increasingly adopting chatbots for online customer service. But, little is known about the role of adding design features such as emoticons on customers' luxury experience. This study fills this research gap by exploring the influence of a luxury brand chatbot's adoption of emoticons on status perception and its underlying mechanisms. Results from two experiments suggest that luxury brands might be better off not using emoticons in chatbot communications because it dampens the brand status perception due to perceived unexpectedness, which in turn decreases the perception of the appropriateness of the interaction with chatbots. However, this negative effect of luxury brand's use of emoticons in chatbot communication only exists for traditional luxury brands, not for masstige brands. This study advances the literature on AI, particularly regarding luxury brand‐specific chatbot applications. It also offers insights for luxury brand managers that they should be cautious in adopting emoticons in chatbot communication given the risk of ruining the brand status, especially when the brand is a traditional luxury brand as opposed to a masstige brand.
Article
Full-text available
Companies are increasingly relying on influencer marketing as a relevant pillar of their marketing communication strategy. It is therefore of vital importance to practitioners to understand better under what conditions a larger number of followers can trigger more positive responses in consumers than a smaller number and vice versa. Through a laboratory study, the authors recorded simultaneously eye‐tracking and electroencephalogram data from 109 participants to test the research question with a 2 (type of influencer: micro vs. meso) × 2 (argument quality: weak vs. strong) between‐subject design using mediated moderated linear regression analysis. The results highlight that the photo of the influencer using the product attracts more attention (i.e., fixation percentage) in the weak (vs. strong) argument quality only for micro‐ and not for meso‐influencers. Moreover, we found a statistically significant index of moderated mediation through the level of attention, which suggests that the percentage of fixations on the photo mediates the joint effect of influencer type and argument quality on behavioral activation system (BAS). Specifically, we found that when the advertising post presents weak argument quality the enhanced attention to the photo of the micro‐influencer leads to an increase in the BAS, with possible implications on advertising effectiveness and online message design. Our findings offer important theoretical and practical contributions to the influencer marketing domain by showing how the different verbal and visual elements of influencer posts affect Instagram users' responses to such posts.
Article
Full-text available
The aim of this paper is to analyze the dynamics of mutual engagement within the foodie influencer communities of practice created via Instagram. The study is based on 20 in-depth interviews with foodie Instagrammers. Findings demonstrate that unlike other communities of practice, rather than competing among themselves , foodies learn from each other, exchange tips, help those starting out in the field and attend events together. Close collaboration also leads to the formation of strong friendship bonds. However, findings show that whilst authenticity of content is deemed important, elements of influencer engagement are artificially orchestrated within their own community of practice. These findings have implications for marketing professionals in terms of evaluating influencers' engagement authenticity and the selection criteria they consider with regard to targeting appropriate and specific influencers to work with. ARTICLE HISTORY
Article
Whilst social media influencers (SMIs) excel at establishing positive parasocial relationships with their followers, they can also provoke intense negative responses, as evidenced by the prevalence of SMI-focused anti-fan communities. Prior research does not explain how consumers’ parasocial relationships with SMIs become negatively charged, nor does it explain why this shift may fuel anti-fan community participation. Drawing from a netnographic study of two SMI anti-fan communities, we reveal that eroded reciprocal and disclosive intimacies, as well as exploitative commercial intimacies, can lead consumers’ positive parasocial relationships with SMIs to become negatively charged. We demonstrate that anti-fan communities provide opportunities for consumers reluctant to sever ties with the SMI to sustain their negative parasocial relationship by rebuilding eroded intimacies whilst avoiding and/or retaliating against their exploitation.
Article
The interdisciplinary nature and rapidly expanding literature stream devoted to influencer marketing makes it difficult to stay abreast of the current research while simultaneously moving the field of knowledge forward. The goal of this article, then, is to take a look back, reviewing the disparate literature, in order to look ahead, guiding future research towards fruitful underexplored avenues of discovery. Using a framework-based scoping review, a retrospective examination of 150 articles is provided with emphasis on identifying publication trends, theories, contexts, constructs/concepts, and methodological approaches. These findings allow for a thorough discussion of gaps in extant knowledge, emerging themes and trends, and directions for future research. As such, this review provides a sound theoretical and practical basis for continued development within the field.
Article
Purpose The continued evolution of influencer marketing has created a need to better understand influencer marketing effectiveness. With brands increasingly partnering with influencers, research is yet to provide an integrated perspective examining the critical role of both parties. This study aims to draw on the source credibility model and signaling theory to explain the mechanisms that matter in influencer marketing effectiveness. Design/methodology/approach The proposed model of influencer marketing effectiveness is analyzed using partial least squares with data from 281 followers of social media influencers. Findings The authors establish influencer characteristics of popularity and attractiveness as heuristic cues that inform judgments of influencer efficacy. Further, category involvement and altruistic motives for collaboration are shown to moderate followers’ reliance on these heuristic cues. Then, a sequential mediating effect demonstrates the critical roles of the influencer and partner brand in three desired outcomes: enhanced perception of brand authenticity, enhanced brand engagement and positive attitudes toward influencer posts. Research limitations/implications Future research should consider other heuristic cues that could inform influencer efficacy judgments and switch the focus toward the partner brand’s impact on such judgments. Practical implications A step-by-step visual framework is presented to help marketers and influencers translate these findings into key responsibilities for developing more effective and collaborative partnerships. Originality/value Besides presenting an integrated perspective, signaling theory provides an original lens for explaining influencer marketing effectiveness, addressing the need to expand the theoretical boundaries of influencer marketing research.
Article
Academic research on influencer marketing is becoming more prevalent. The majority of this research, though, takes the perspective of a sponsoring brand, advising companies on how best to partner with an influencer to reap brand benefits. As influencers are also brands, research is needed to aid influencers with their own brand management strategies. Thus, we examine influencers as brands, exploring activism efforts by influencers. Results from three studies show that while activism positively affects consumers’ attitudes toward the influencer, expectations for future activism activities also increase. Furthermore, improved consumer attitudes are predicated upon continued support. Specifically, failure to meet activism expectations results in reduced perceptions of authenticity and attitudes, suggesting that activism as a means to benefit the influencer is only effective if it is continued. Implications for influencers and traditional brands and contributions to theory are discussed.