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The Fan Principle: Fans and Fan Customers

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Abstract

In this chapter we explain, based on the relevant social science literature, who or what a fan is in the first place and which characteristics and behaviors are typical of fans. We determine why every fan relationship is based on identification and is experienced as unique by the fan. We show that every company can have fans and develop a lean measurement tool that identifies such Fan Customers. Fan Customers, we prove, are highly satisfied and emotionally loyal customers, and we show that our Fan Portfolio makes it possible to segment the universe of customers into five groups ranging from Fans to Opponents. We prove that the Fan Rate, i.e., the percentage of fans among all customers of a company, is the much more valid metric for managing a company than customer satisfaction. At the end, we look at the Fan Rates of different industries in different countries.

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Objective The current article empirically investigated differences in fandom and rivalry between fans of a sport team and fans of the Marvel or DC comic brands. Methods An online survey was distributed to fans of a sport team and/or the comic genre to measure how fans identified with their favorite brands (both sport and comics), and how they felt toward their rival brands. Results Results illustrated that sport fans reported higher identification with their favorite teams than did fans of Marvel or DC toward their favorite brands. Additionally, fans of sport reported more negative perceptions of their rival teams than fans of the comic genre. Finally, people who were fans of both a sport team and the comic genre were more positive regarding their rival than fans who were a fan of only a sport team or the comic genre. Conclusion Theoretical implications include support for the measures in a nonsport setting along with support for the common in‐group model. Practical implications deriving from the findings are discussed, and avenues for future research are presented.
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Book
Eine grundlegende Publikation der zeitgenössischen Fanforschung in der überarbeiteten Neuauflage. Fans sind ein weit verbreitetes und vielfältiges Phänomen: Menschen sind Fans von Fußballvereinen, Musikern, Filmstars, Automarken usw. Es gibt Fans in verschiedenen Altersgruppen und Schichten. Die hier versammelten Beiträge analysieren Fans hinsichtlich ihrer spezifischen Emotionalität, ihrer Kultur und Lebensführung, ihrer Sozialisation und Sozialstruktur, ihres Konsumverhaltens, ihrer Mediennutzung und ihrer politischen Partizipation. Thematisiert werden außerdem die internen Abgrenzungen in Fan-Szenen, Fragen der Migration und Globalisierung von Fans, Geschlechterkonstruktionen in Fan-Gemeinschaften sowie die Geschichte des Fantums. Stimmen zur 1. Auflage • „Von diesem Buch muss man wirklich sagen, dass es den ‚state of the art‛ eindrucksvoll repräsentiert.“ (socialnet) • „Ein hoch interessantes und sehr lesenswertes Buch“ (Sport und Gesellschaft) • „Ein lange überfälliges Buch, in dem alle Facetten des Fan-Seins und -werdens näher beleuchtet werden“ (Forschungsjournal Soziale Bewegungen) • „Das Werk vermittelt einen sehr guten Eindruck in die Fanszenen und in die Forschung zu diesem Thema“ (medien und erziehung) • „Hat das Zeug zum Standardwerk, das mit richtungsweisenden Ideen und Hypothesen zu weitergehender Forschung einlädt.“ (PR Guide) Die Herausgeber Dr. Jochen Roose ist Professor für Sozialwissenschaften am Willy Brandt Zentrum für Deutschland- und Europastudien der Universität Wrocław. Dr. Mike S. Schäfer ist Professor für Wissenschaftskommunikation am Institut für Publizistikwissenschaft und Medienforschung (IPMZ) der Universität Zürich. Dr. Thomas Schmidt-Lux arbeitet als wissenschaftlicher Mitarbeiter am Institut für Kulturwissenschaften der Universität Leipzig.
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This article investigates the cultural implications of the internationalization of contemporary fantasy sports. In particular, it exposes previously unexplored distinctions between season-long North American and European fantasy sports (the two most prominent world markets). In order to contextualize these distinctions, first, this article provides a concise history of both North American and European fantasy sports, delineating briefly the philosophies that shaped them. Second, it examines the contrasting paradigms (i.e., the models by which fantasy sports are imagined, designed and played) of North America and Europe’s most popular fantasy sports – North American and European football – paradigms that reflect to various extents the hypercommodification and dehumanization of the athletes involved. On the basis of this examination, the article argues that the two frameworks produce disparate fan identities – that of ‘owners’ in North American fantasy football and of ‘managers’ in European fantasy football. Third, it makes a case for three possibilities as to how and why these differences may have arisen. Thus, the article utilizes the differences in the two models as a foundation for its contentions regarding the potential reasons for these distinctions and their cultural significance. This article forms part of the Special Issue ‘On the Move’, which marks the twentieth anniversary of European Journal of Cultural Studies.
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Ziel dieses Beitrags ist es, die individuelle Seite der Fan-Medien-Beziehung zu beleuchten. In den empirischen Analysen werden drei Facetten dieser Beziehung für Fußballfans und Musikfans in den Blick genommen: erstens die Rolle, welche die traditionellen Massen-medien wie auch das Internet bei der Genese des Fan-Seins spielen; zweitens wird die Nutzung alter und neuer Medien durch Fans im Detail untersucht; drittens wird für Fußballfans die Annahme geprüft und bestätigt, eine Bindung an überlokale Fußballvereine als ein Indikator für die Teilhabe an „imaginierten Fangemeinschaften“ sei dann wahrscheinlicher, wenn man über das Medium Fernsehen zu seinem Fanobjekt gefunden hat.
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Fans wollen etwas Besonderes sein. Sie fallen auf - jedenfalls wenn man gelernt hat, genau hinzusehen, und wollen dies in der Regel auch tun. Wie auch immer, ob der Wille etwas Besonderes zu sein, offensiv und auffällig in der Öffentlichkeit vorgetragen wird oder sich eher in distinguierten Formen in geschützten Räumen vollzieht, die Absicht seine Besonderheit zu inszenieren, gehört zu den wesentlichsten Kennzeichen jeden Fanseins. Im folgenden Text sollen einige zentrale Inszenierungsformen des Fanseins vorgestellt und in ihrer Bedeutung und Funktion analysiert werden.
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Fankulturen werden oftmals geschlechtlich kodiert und stellen potenziell ein Forum für Auseinandersetzungen mit Fragen der Geschlechtsidentität dar. Am Beispiel der Kultur von Fußballfans sowie der Fans von Teenie-Pop-Gruppen werden im Beitrag die folgenden Fragen diskutiert: Auf welche Weise kann Geschlecht in Fan-Kulturen Bedeutung erlangen, und welche Umgangsweisen mit geschlechtlichen Bedeutungen lassen sich in diesen Kulturen beobachten? Inwiefern sind sie ein Ort der Reproduktion oder auch der Subversion konventioneller Geschlechter-Bilder im Sinne eines gender bendings? Abschließend werden die Konsequenzen dieser Diskussion sowohl für die Geschlechterforschung als auch für eine Soziologie der Fans erörtert.
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Partizipation umfasst zwei Aspekte: Mitentscheidung und Mitwirkung. Der Beitrag betrachtet beide Aspekte mit Blick auf Fans. Dabei wird Hirschmanns berühmte Unterscheidung von Exit, Voice und Loyalty als Möglichkeiten der Reaktion auf Unzufriedenheit gegenüber einer Organisation für das Verständnis von Fans als loyalem Publikum nutzbar gemacht. Von Fans ist eine Unterstützung ihres Fanobjekts auch bei Unzufriedenheit zu erwarten. Zudem müssten nach Hirschman loyale Fans stärker zu Voice, also der Artikulation von Unzufriedenheit, neigen und weniger zur Abwanderung (Exit). Korrespondierend damit finden sich unter Sportfans auch vielfältige Formen von Unmutsäußerungen, was in anderen Fanbereichen seltener vorkommt. Allerdings gibt es auch unter Musik- und Filmfans eine große Minderheit, die meint, bei schlechten Entwicklungen ihres Fanobjekts die Stimme erheben zu müssen. Für eine Mitwirkung beim Fanobjekt finden sich eine Reihe von Beispielen. Die Online-Umfrage zeigt, dass Sport- und Musikfans zu großen Teilen eine Unterstützung ihres Fanobjekts, beispielsweise bei Veranstaltungen, als ihre Aufgabe betrachten, was Film- oder Buchfans eher nicht so sehen. Fantum kann für politische Partizipation in drei Weisen relevant sein: als Milieu für die Ausbildung politischer Szenen und im Sinne der Sozialkapitalthese als „Schule der Demokratie“ – wofür sich empirisch allerdings keine Anzeichen finden.
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Die sozialwissenschaftliche Debatte über Globalisierung hat stärkere transnationale Bezüge in vielen gesellschaftlichen Bereichen beschrieben, Ursachen für die Globalisierung identifiziert und Folgen diskutiert. Aus dieser Diskussion ergeben sich Thesen für Fans, die im vorliegenden Beitrag anhand unterschiedlicher empirischer Studien diskutiert werden. Sie zeigen, dass es keinen einheitlichen Trend zu mehr ausländischen Fanobjekten gibt, wenn man die Titelblätter der Fan-Zeitschriften Kicker (für Fußball) und Bravo (für Musik und Film) zu Grunde legt. Beim Kicker nimmt der Anteil ausländischer Spieler auf dem Titelblatt erst zwischen 1996 und 2006 deutlich zu, während der Anteil zuvor konstant bleibt. Bei Film und Musik zeigen sich deutlichere Schwankungen, wobei der Anteil deutscher SchauspielerInnen und MusikerInnen ab Mitte der 1990er Jahre zunimmt. Die bei einer Online-Umfrage angegebenen Fanobjekte sind im Sport zu 96 % deutsch, in den anderen Bereichen liegen die Anteile deutlich niedriger. Ausländische Fanobjekte führen zu häufigeren Auslandsreisen und mehr transnationalen Kontakten zu anderen Fans. Musik, Film und Bücher führen nach Selbsteinschätzung auch zur Verbesserung von Fremdsprachkenntnissen.
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Zwar ist erst zum Ende des 19. Jahrhunderts explizit von Fans die Rede. Doch schon lange davor lassen sich Beispiele finden, die aus heutiger Sicht ebenfalls als Fantum bezeichnet werden können. Der Aufsatz beschreibt diese Entwicklung von Fans und Fanobjekten seit der Antike. Abschließend wird danach gefragt, welche systematischen Veränderungen von Fans und Fantum sich im Laufe dieser Geschichte – etwa durch den Medienwandel – feststellen lassen.
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Fans waren bislang kaum Gegenstand systematischer Theoriebildung. Der Beitrag unternimmt eine exemplarische Theoretisierung von Fans, indem er sich auf drei Fragen konzentriert und sich diesen drei theoretischen Richtungen nähert. Erstens werden die Gründe, Fan zu werden, mit der Rational Choice-Theorie als Strategie der Erlebnissteigerung interpretiert. Durch die langfristige Fanbeziehung mit ihren Ritualen und der Vorbereitung in der Fan-Gemeinschaft wird das Erlebnis intensiver und gleichzeitig erwartbarer. Zweitens wird das Agieren von Fans aus einer Goffman’schen Sicht als spezifische Interaktionsordnung betrachtet. Die Fan-Rolle bietet Möglichkeiten und Regeln einer Inszenierung. Drittens wird die soziale Ordnung innerhalb von Fan-Gemeinschaften mit Bourdieus Ansatz gefasst. Fan-Gemeinschaften folgen eigenen Ordnungen der Zuschreibung von Anerkennung nach Fan-spezifischen Kapitalien. Distinktionsgewinne lassen sich sowohl innerhalb der Fangemeinschaft als auch extern erzielen. In einer Freizeitgesellschaft könnten solche Kapitalien wichtiger werden. Insgesamt wird deutlich, dass verschiedene Theorierichtungen eine instruktive Basis für die Theoretisierung und damit das Verständnis des Gesellschaftsphänomens Fans bieten.
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Der Artikel beschäftigt sich mit der Frage, wie der komplexe Zusammenhang zwischen Sozialisation und Fan oder Fantum verstanden und modelliert werden kann. Zur Beantwortung dieser Frage werden in einem ersten Schritt zentrale Grundannahmen der Sozialisationsforschung systematisiert und darauf aufbauend Implikationen für den Bereich „Fan“ bzw. „Fantum“ abgeleitet. In einem zweiten Schritt wird dann ein Mehrebenen-Prozessmodell von Sozialisation und „Fan“ bzw. „Fantum“ vorgeschlagen mit dem sich Wechselwirkung zwischen Sozialisation und „Fan“ bzw. „Fantum“ in längsschnittlicher Perspektive explizieren und empirische beschreiben lassen. Den Abschluss bilden eine Zusammenfassung der Diskussion sowie ein Ausblick für die zukünftige Fan-Sozialisationsforschung.
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Der Beitrag analysiert und diskutiert die Entwicklung sowie vor allem aktuelle Erkenntnisse und Perspektiven der Fanforschung aus kulturtheoretischer Sicht. Zunächst wird das Verhältnis von Fankultur und akademischer Kultur betrachtet. Es wird untersucht, welche Bedeutung der eigenen Involviertheit in das zu untersuchende Fantum von Wissenschaftlern und Wissenschaftlerinnen zugeschrieben wird. Dann wird die digitale Transformation der Fankulturen seit den 1990er Jahren näher betrachtet. Schließlich wird gefragt, ob die kreativen und widerspenstigen Aneignungspraktiken von Fans auch im 21. Jahrhundert Formen des Widerstandes und der Rebellion darstellen können.
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Der Fan ist eine ↗ populäre Rezeptionsfigur, die sich durch spezifische Verhaltensweisen auszeichnet. Diese werden unter dem Begriff ›Fandom‹ zusammengefaßt, der darüber hinaus auch die Verbindung zu Gleichgesinnten und die Beziehung der Fans zu ihrem ↗Star beinhaltet. Fans demonstrieren ihr Interesse an den Stars öffentlich, z.B. bei Auftritten von Popstars oder Sportmannschaften, und sind daher die auffälligste Gruppe der Rezipienten Populärer Kultur (vgl. Lewis 1992, S. 1). Durch ihre Sichtbarkeit und Identifizierbarkeit ziehen die Fans Aufmerksamkeit auf sich, die sie immer wieder zum Thema in den ↗Medien macht und durch die sie in den letzen Jahren auch eine beliebte Untersuchungsgruppe in der Wissenschaft geworden sind.
Book
Using a unique combination of cultural studies research, neo-pragmatist philosophy, and psychoanalytic theory, the author sheds light on the formation of a social identity and the important role that mass media play in this process. Case studies covering a range of media and communities provide a model for developing a truly explanatory as well as descriptive account of self-media interaction that bridges the two opposing sides of the media audience debate and provides a significant new dimension to notions of 'passive' and 'active' media audiences.