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Using Smart People to Build Smarter: How Smart Cities Attract and Retain Highly Skilled Workers to Drive Innovation (Belgium, Denmark, the Netherlands, Poland)

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... Similar AI methods are used by US federal departments and insurance companies (Medaglia & Gil-Garcia, 2023). Belgian authorities utilized Citizen Lab's AI crowdsourcing tool during 2019 climate change rallies to understand protesters' demands, prioritizing 15 climate action initiatives based on public sentiment analysis (Fabrègue, Portal & Cockshaw, 2023). The Digital Care Act in Germany aims to improve care and make it more personalized, benefiting chronic patients. ...
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Artificial Intelligence (AI) is revolutionizing public administration in Nordic countries like Denmark, Finland, Iceland, Norway, and Sweden. This integration of AI technologies is transforming governance practices, improving efficiency, service quality, and citizen engagement. The European Union tracks and quantifies the digitization of public and fiscal administration using the Digital Economy and Society Index (DESI) 2 index, indicating the level of digitization at the European level. The study explores the use of AI in Nordic states, focusing on strategies and integration of AI technologies in service delivery processes. It examines the region's strong digital infrastructure, emphasis on responsible data use, and high public trust in government. The research reviews policies, strategies, and case studies to understand the drivers, challenges, and outcomes of AI deployment in various administrative domains. It also compares the use of AI in Nordic Public Administration with other European Economic Sectors, identifying lessons learned and best practices for future implementation. The study aims to identify strengths and potential challenges for Nordic states in enhancing efficiency, transparency, and citizen engagement. The findings contribute to both scholarly discourse and practical policymaking by offering insights into the opportunities and challenges associated with AI adoption in Nordic public administration and further underscores the importance of fostering interdisciplinary collaboration, knowledge exchange, and international partnerships to maximize the benefits of AI while addressing concerns about fairness, equity, and societal impact. Ultimately, this research contributes to a deeper understanding of the evolving role of AI in shaping the future of governance and public service delivery in the Nordic region.
... An illustrative example is the Belgian authorities' use of an AI crowdsourcing tool during the 2019 climate change rallies. Developed by the Belgian tech company Citizen Lab, this tool facilitated a better understanding of protesters' demands through public input [29]. Consequently, Belgium prioritized 15 climate action initiatives based on the insights gained from the AI-driven analysis of public sentiment and concerns. ...
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Artificial intelligence (AI) has emerged as an excellent tool across multiple industries and holds great promise for the government, society, and economy. However, the absence of a distinct consensus regarding the definition and scope of artificial intelligence hinders its practical implementation in government settings. This article examines the various methodologies, emphases, and goals within artificial intelligence, emphasizing its ability to enhance human capabilities in critical situations. Considering the present advantages and enhanced productivity brought about by AI adoption in trailblazing government departments, this study explores the possible benefits and limitations of AI usage in the public sector. By looking at the cross-disciplinary difficulties of public AI applications, such as language hurdles and service delays, this study highlights the necessity for a thorough knowledge of the risks, impediments, and incentives of employing AI for government services. The study hopes to provide insight into AI research's ultimate aims, including object manipulation, natural language processing, and reasoning. This study emphasizes the potential for greater productivity, simplified procedures, and reduced obligations by analyzing the pros and cons of using AI in the public sector. Further, organizational theory is considered a tool for figuring out how to deal with challenges and maximize possibilities associated with AI deployment. The theory is used as the conceptual framework to understand the benefits, opportunities, and challenges involved in using AI when providing government services. The results of this research help us better understand how AI may revolutionize public service delivery by stimulating new ideas and improving efficiency. This study covers critical questions about organizational theory's role in improving government AI adoption, the challenges governments have in adopting AI, and the potential benefits AI might offer public service delivery. The research recommends a strategic approach to AI adoption in the public sector, considering organizational, ethical, and societal implications while recognizing the possibility of AI's transformative impacts on governments' service provision.
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This research looks closely on application of cloud computing technologies for enhanced e-Government services in Edo State. The government has a big responsibility to provide maximum service to citizens. The aim of many governments is to provide online services and make it reachable to beneficiaries as such many governments, therefore aim to develop government services by including cloud computing as a platform to provide services. However, technological developments, especially cloud computing, can be an alternative solution for effective information delivery. The hypothetical message of this research emphasizes the need to believe in digital infrastructure and cultural differences in the design and implementation of e-Government using cloud computing technology to achieve optimal equality of access to government services. Several literature works were closely examined on the various e-government services in Edo State, the benefits of cloud computing in e-government services were discussed, challenges and possible solution were discussed.
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This article aims to offer an insight often overlooked by policymakers within the smart and green innovation landscape: that of the social effects of these policies. In particular, in the first part of the introduction and trend scenario in European policies, the general framework of smart-eco innovation is outlined. Then, in the second part, the topic of the effects of these policies is touched upon, before going into detail on the two main aspects forming the basis of economic inequality: housing and employement. The article then comes to understand that smart and green innovation have significant drawbacks when it comes to inequality, especially at the spatial level. Therefore, it is crucial that all these elements are taken into account when implementing smart policies so that our cities become truly smart and not mechanical.KeywordsSmartInnovationSocial justice
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URL : Article in Open Access https://www.mdpi.com/2624-6511/6/1/27 This article will highlight negative personal privacy and informational security outcomes that may arise from development programs currently pursued in smart cities. It aims to illustrate the ways in which the remedies proposed so far appear insufficient from a legal or practical standpoint, and to set forth a number of tactical approaches that could be used to improve them. Cities require spatial efficiency to address rising complexities, which can only be attained through an adequately efficient exchange of information among its citizens and administrators. Unprecedented volumes of private, public, and business data can now be collected, processed, and transmitted thanks to present technology. According to the authors’ analysis of current trends in technology, data collection, legislation, and the related public acceptance in Italy and Switzerland, governments, corporations, employers, and individuals will increasingly experience hazard and damage given the ease at which tracking technologies can be abused. The study clarifies how significant data privacy and information protection are in the making of a successful smart urban community and provides insights on local Italian and Swiss policy makers’ interest about digital innovation tied to the development of data protection.
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