No full-text available
To read the full-text of this research,
you can request a copy directly from the authors.
The intersection between knowledge management and organizational learning in tourism and hospitality: A bibliometric analysis
Abstract
This study aims to investigate the intersection between organizational learning (OL) and knowledge management (KM) in the tourism and hospitality sector by conducting a bibliometric analysis. A total of 628 publications from 293 various sources and 1468 different authors were included in the analysis between 2001 and 2021. Open- source statistical R software was utilized to conduct the bibliometric analysis, specifically, the Bibliometrix R library and the Biblioshiny version. The VOSviewer program was also used to display the keyword co-occurrence network. The findings show that the implication of KM and OL has been widely recognized as critical learning facilitators and as strategic tools for gaining competitive advantage that recognizes opportunities and threats for possible alignment with environmental change. Organizational learning and KM are particularly relevant for sustainable tourism and hospitality solutions, cutting-edge technologies, and organizational service innovations. Four research clusters were identified that provide critical future research paths.
... Knowledge has been widely recognized as a crucial resource for sustainable competitive advantages and innovative ability (Abdollahi et al., 2023;Argote & Ingram, 2000;Valeri & Baggio, 2022;Yiu & Law, 2014). However, knowledge creation is increasingly becoming a cooperative networking process beyond the boundaries of individual firms (Chuang et al., 2016;Loebbecke et al., 2016;Zhao et al., 2023). ...
... The multifaceted nature of knowledge concept has led to diverse perspectives and a lack of consensus in its definition (Abdollahi et al., 2023;Fochler, 2016). Birch and Cumbers (2010) emphasize its evolution into an economic commodity, driving global competitiveness. ...
... Blackler (1995) outlines five forms of organizational knowledge, including its embodiment in staff, embedding in routines, enculturation among staff, and encoding in manuals, guidelines, and procedures. This aligns with the embedded perspective of knowledge adopted by social network researchers, where knowledge is understood and assessed in relation to the social context and social actors producing and receiving the knowledge (Abdollahi et al., 2023;Alavi & Kane, 2008). In the context of the tourism industry, characterized by complex networks, a perspective akin to that of social network researchers is pertinent. ...
Efficient knowledge transfer enhances tourism destination competitiveness. Multiple factors, however, affect knowledge transfer, making it a complex process to quantify. To address this complexity, we developed a quantitative tool by integrating a diffusion model with the major antecedents of knowledge transfer identified in the knowledge management literature. We applied this model in the Western Australian tourism industry and demonstrated its practicality. The proposed model provides a quantitative tool for destination management organizations to monitor, assess and improve the efficiency of knowledge diffusion within their tourism destinations. Such improved knowledge diffusion is critical in strengthening a destination's innovative capabilities and competitiveness. ARTICLE HISTORY
... These programs may incorporate hands-on exercises, simulations, or real-life case studies that offer employees opportunities to practice and enhance their skills within a supportive learning environment. By actively applying knowledge in practical scenarios, the link between organizational learning and the actual adoption of sustainable work behaviors is reinforced (Abdollahi et al., 2023;Gaafar, 2020). ...
... This collaborative mindset extends beyond the training environment and can influence sustainable work behavior by fostering cooperation and a sense of collective responsibility in day -to-day operations (Shah et al., 2024;Mishra et al., 2022). Lastly, the study reveals that GT significantly mediates GOL→SWB relationship, in line with previous research by Abdollahi et al. (2023) and Alshehri et al. (2024). Green training has the potential to exert a significant influence on employee engagement and motivation towards sustainable work behavior (Usman et al., 2023). ...
The global movement towards sustainability is gaining momentum. Therefore, the study investigates the impact of green organizational learning (GOL) on sustainable work behavior (SWB), examining the mediation roles of green intrinsic motivation (GIM) and green training (GT). The study used PLS-SEM technique and WarpPLS statistical software 7.0 to evaluate 475 replies from full-time employees at Saudi's five-star hotels and travel agencies. Findings revealed that GOL positively affects employees' SWB, GIM, and GT. In addition, GIM and GT positively affect employees' SWB and mediate the GOL→SWB relationship. The study provides new insights into how emerging concepts like GOL, GT, and GIM simultaneously predict the SWB within tourism and hospitality enterprises. The study also has the potential to contribute to Social Cognitive Theory. Furthermore, the study emphasizes the importance of green organizational learning in the tourism and hospitality sector for practical applications.
... In addition, seasonality, which has been widely documented in the literature on hotel employment (Abdollahi et al., 2023) like by CBRE (2024) and Les Hoteliers reports (2024), continues to be a determining factor in the variability of skilled staffing needs, especially in tourist destinations with high seasonal demand. This finding is consistent with the work of Pérez Zúñiga et al. (2018) or specialized podcasts like Guillermo y Gloria (2024), who point to the need for flexible and adaptive hiring strategies depending on fluctuations in hotel occupancy. ...
This study addresses the need for a comprehensive analysis of the demand for qualified personnel in Spain’s hotel accommodation sector, situating the issue within a context of increasing demand for specialized and highly personalized services in the tourism industry. The objective of this research is to develop a theoretical framework and conduct a preliminary assessment of a model designed to identify and quantify the need for skilled professionals across hotels of different categories and locations. This model considers key factors such as seasonality, required technical competencies, and labour market demands in the tourism sector. The methodology employed combines quantitative and qualitative data analysis from multiple sources, including prior studies, surveys of human resources managers, a review of the academic literature on human resource assessment models in the hotel industry, and a validation survey. Preliminary findings indicate a significant shortage of professionals with advanced expertise in critical areas such as operations management, multilingual customer service, and process digitalization, highlighting the urgent need for a strategic approach to training and talent retention. The conclusions emphasize the importance of adapting workforce planning to the specific demands of Spain’s hotel sector while drawing comparative insights from models in France and the United States. This study proposes strategies to enhance the sector’s competitiveness and sustainability in an increasingly globalized market.
... We produced bibliometric analysis and graphic visualization using R Studio, Biblioshiny, and VOS Viewer (version 1.6.15) (Abdollahi et al., 2023;Ali et al., 2023;Luo et al., 2023). ...
Scholarly investigations into blockchain-based currencies are progressively acknowledging the transformative capacity of Central Bank Digital Currency (CBDC) in addressing the issues related to digital payments. However, this emerging field of study is presently dispersed and fragmented from the user's behavioral perspective. This paper extends the existing literature by establishing an in-depth conceptual boundary using a standard review protocol. It comprehensively analyses the 78 papers published till December 2023 to identify key research gaps. It identifies the primary contextual dimension, bibliometric information, and key clusters of concepts exhibited in the existing literature using inductive analysis techniques, Excel, R-Studio, and Vosviewer software. Furthermore, this paper also aims to suggest a future research agenda based on the TCCM approach, which will serve as a valuable resource for making informed decisions regarding CBDC development and adoption.
... In order to understand the recent and past trends of cyberbullying research, we also analyzed the evolution of keywords over time (see Fig. 16). Keywords used in the search query were removed from the analysis to avoid bias, ensuring that the results reflect the organic development of research trends rather than the influence of search parameters (Abdollahi et al., 2023). We conducted an analysis of the top ten most frequently occurring keywords in the dataset after filtering out the search terms. ...
... As evidenced, bibliometric analysis provides an objective view of research productivity and impact, which means how a specific topic is growing and impacting the discourse on a particular topic of study: sustainable tourism (Donthu et al., 2021;Mukherjee et al., 2022). Prior bibliometric studies also followed a similar approach, such as sustainable tourism (Harish & Rao, 2024;Moyle et al., 2020), ecotourism (Rafi et al., 2024), and customer experience/engagement in tourism and hospitality (Rehman et al., 2023), organizational learning and knowledge management in tourism (Abdollahi et al., 2023), and environmental, social, governance literature in tourism (Legendre et al., 2024), medical tourism (Habibi et al., 2022;Karadayi-Usta, 2024), and smart destinations (Soares et al., 2022), among others. ...
... The notion that knowledge is the primary source of competitive advantage has been widely recognized for over three decades (Conner & Prahalad, 1996;Martinkenaite, 2011;Rastegar & Ruhanen, 2021;Rehman et al., 2022). The 'knowledge-based' view of a firm, which combines 'organizational learning' and 'resources-based view' of the firm emphasizes essential role of knowledge-based resources in achieving sustainable competitive advantage (Abdollahi et al., 2023;Banmairuroy et al., 2022;Novotny et al., 2024). This is because the sustainability of competitive advantage depends on "the imitability of the capabilities which underlie the advantage" (Grant, 1996, p. 117), and those knowledge-based resources are often difficult to replicate (Lawson & Potter, 2012). ...
... Specifically, the research demonstrates the positive influence of KT on BP, in line with the suggestions put forward by Azinuddin et al. (2022) revealing that information must be absorbed and transformed quickly due to the performance changes typical of the environment in which tourism operates (Abdollahi et al., 2023;Cruz-Ros et al., 2021). This finding reinforces the notion established by Situmorang and Japutra (2024) that tourism companies must be able to transform knowledge in order to use it strategically. ...
Purpose
This article delves into the antecedents of business performance. The main aim of this study is to analyze the effect of knowledge transformation on business performance in firms in the tourism industry and how cognitive and structural social capital heterogeneously moderate this relationship.
Design/methodology/approach
The empirical study was conducted on a sample of 300 firms from the tourism industry in Arequipa-Perú. The analysis was performed by means of partial least squares structural equation modeling, using the Smart PLS software.
Findings
Our findings show that knowledge transformation is key factor for increasing business performance. The results also highlight the significance of interorganizational relationships in this effect and the importance of analyzing each dimension of social capital separately. Thus, it is observed that cognitive social capital enhances the relationship between knowledge transformation and business performance, while (Sari and Indriani, 2023) structural social capital hinders it.
Practical implications
The findings assist practitioners in developing a shared culture, values and goals with their contacts to improve business performance. Furthermore, firms should establish bridging ties with external agents to avoid be stuck in excessively dense networks. Relationships with institutions can act as a bridging agent.
Originality/value
This paper analyses the unresolved question of how knowledge transformation affects the business performance of companies in the tourism sector as well as how different dimensions of social capital influence in this relationship. Addressing these two critical, but as yet unresolved questions, this study draws on absorptive capacity and social capital theories as an overarching framework to present a conceptual model that integrates both theories in order to analyze the effect of knowledge transformation on business performance in tourism firms and the role of structural and cognitive capital on this relationship.
... Perbedaan mencolok terdapat pada penelitian oleh Chen et al. (2023), Abdollahi et al.(2023), dan Robayo-Acuña & Chams-Anturi, (2023) yang menggali penggunaan teknologi virtual, pembelajaran organisasi, dan inovasi terbuka dalam konteks hospitalitas. Penelitian ini menyoroti bagaimana teknologi virtual dan inovasi terbuka dapat memfasilitasi pengalaman pelanggan yang berkelanjutan dan memperkuat keunggulan kompetitif dalam industri. ...
Studi ini bertujuan untuk mengidentifikasi dan menganalisis tren dalam penelitian pemasaran hotel, menelaah dinamika ko-kolaborasi penulis, dan mengeksplorasi ko-kejadian kata kunci melalui analisis bibliometrik menggunakan VOSviewer dari tahun 2003 hingga 2023. Metode yang digunakan melibatkan pendekatan multi-tahap dengan menggunakan Publish or Perish, Google Scholar, Excel, dan VOSviewer untuk ekstraksi data dan analisis tren. Hasil menunjukkan pertumbuhan signifikan dalam publikasi, menonjolkan ekspektasi pelanggan, kualitas layanan, dan inovasi sebagai topik penelitian utama. Penelitian ini mengungkapkan puncak publikasi sebelum mengalami penurunan yang sedikit, yang mungkin disebabkan oleh dinamika pasar atau peristiwa global seperti pandemi. Keterbatasan meliputi ketergantungan pada basis data yang tersedia, yang mungkin menghilangkan literatur yang relevan, dan tidak mencerminkan kualitas penelitian. Penelitian masa depan harus memperluas basis data untuk pandangan yang lebih komprehensif, berfokus pada dampak penelitian terhadap praktik industri dan kebijakan, serta mendalami hubungan antara inovasi teknologi dan keberhasilan pemasaran.
... The AO as a concept used to explain a phenomenon intimately linked to processes of change (Abdollahi et al., 2023), is immersed in the logic of a context that modifies social, economic and cultural relations, and that is explained as a phenomenon that is determined from a constant dialectic between individual cognition and the social construction of the reality where it is effected (Bratianu, 2023). Fiol and Lyles (1985) identify organizational learning as a process that allows new actions to be taken through the acquisition and development of new knowledge and skills, while Guns & Anundsen, (1996) reformulate that organizational learning, although it is necessary to acquire knowledge, is also needed an application of these, as techniques, values, beliefs, and attitudes that promote mechanisms of adaptation, conservation, growth, among others. ...
Objective: The objective of this study is to investigate the implementation process of ecotourism, with the aim of understanding the different forms of knowledge generation and learning in a company with precolonial references. Theoretical Framework: This topic presents the main concepts and theories that support the research through the critical perspective of Organizational Studies. The binomial knowledge-organizational learning stands out, providing a solid foundation to understand the context of the research. Method: The methodology adopted for this research includes a case study based on a qualitative approach with a phenomenological approach. Interviews were conducted with members of the organizations and advisors who supported the implementation of the ecotourism model. Data collection was carried out through semi-structured interviews, participant observation and document analysis. Data were analyzed with an interactive model using an inductive approach. Results and Discussion: The results obtained revealed the influence that the origin and ownership of the land has on the process of conception and practice of ecotourism. In the discussion section, cooperation between community members stands out as essential in the management of knowledge and learning, and the achievement of organizational objectives. Implications of the research: These implications could cover the theoretical-methodological limits to understand these organizational forms that live between premodernity and modernity and the need to generate sustainable reproductive, consumption, distribution and maintenance systems. Organizational Studies present a critical vision in the analysis between the complementarities and contradictions that underpin the implementation and practice of ecotourism. Originality/Value: This study contributes to the literature by exposing the nature of this type of organizations with precolonial references where ecotourism merges with the traditions, rituals and worldviews of the community, exposing tensions and paradoxes of an organizational model that incorporates contradictory elements and at the same time complementary, such as sustainable development. The relevance and value of this research is evident in understanding the knowledge-learning process from the perspective of the subjects and the practical application in the implementation of ecotourism based on the nature of land ownership.
... Last-minute bookings due to changing restrictions challenge demand planning. Building a workforce with digital and interpersonal skills and adopting technology can improve customer experiences and address staff shortages (Masiga, 2022 1,5,6). Hotels must focus on data to create unique guest experiences, sustainability, and improve employee working conditions. ...
Purpose - The travel and hotel industry is undergoing significant shifts influenced by the digital revolution, evolving sustainable development practices, and changing tourist demographics. The primary aim of this study is to develop a theoretical framework that explores the interplay between digital technologies, sustainable development, and the customization of travel offers to meet the varied needs of different tourist generations (X, Y, Z). Methodology - The methodological approach of this paper involves a comprehensive literature review and theoretical analysis focusing on the impacts of digital technology adoption and sustainable development practices within the travel and hotel industry. Findings - The theoretical analysis revealed a significant potential for digital technologies and sustainability initiatives to improve the competitiveness of travel and hotel industry organizations. The findings suggest that a strategic emphasis on digital innovation and environmental responsibility, coupled with a focus on workforce development, can lead to more appealing and customized travel offers for tourists of various age groups. Implications - The travel and hotel industry must embrace digital technologies and sustainable development to remain competitive. The proposed theoretical framework lays the foundation for future research aimed at empirically testing these concepts and further understanding of customized travel offers in a digital and sustainable era.
... First, gender discrimination often means that one gender, usually women, faces barriers and restrictions in accessing opportunities, resources, and decision-making processes. This inequality can limit the potential for women's participation in various activities, including tourism development (Abdollahi et al., 2023). ...
Enhancing community capacity is crucial for sustaining tourism benefits in marginalized areas, yet remains underexplored. This study focuses on community capacity building in a nomadic community in Iran, utilizing qualitative methods. Twenty participants, including locals and tourism stakeholders, were interviewed. Thematic analysis revealed key factors like governance, social capital, and community cohesion impacting capacity building. Challenges such as distance from power centers and cultural biases hindered progress. The research highlights the significance of factors like local leadership and access to resources in bolstering community capacity for sustainable tourism development. Addressing obstacles like religious biases and nomadic lifestyles is crucial for effective capacity building in marginalized communities. The study offers significant practical and theoretical implications for tourism industry stakeholders.
... Based on a statistical examination of published articles and their citations, the number of citations and links between publications influence the status of scientific publications in a specific research field. Bibliometric studies employ statistical and mathematical techniques to summarize and detect hidden patterns of written communication and subject evolution, particularly useful for large data sets [33]. ...
... The availability of large data sets has made the classic review method impractical [62]. Currently, many researchers have used bibliometric analysis in the field of electronic commerce [4], [6], [7], [63], finance [8], [64], [65], human resources [9], [66], [67], management [68]- [71], and marketing [72], [73]. A part from bibliometric analysis, there are other analytical tools commonly used by researchers to process large datasets, meta-analysis, and systematic literature review [74]. ...
The Twitter application was launched in 2006 and quickly became popular. In line with the increasing popularity of Twitter, many studies have linked the role of Twitter with business, economic and financial development. This bibliometric research was aims to provide an overview of research developments regarding the role of Twitter in business, management, accounting, economics, econometrics, and finance and provide insight into what topics have not been touched on for research. This research retrieves journal publication data from Scopus and then visualises the data to provide an overview of the journal's contribution and performance using VOS viewer. This report will be divided into research background, bibliometric method, research methods, research results (publication structure, citation structure, and graphical analysis of publications), and research conclusion. The author and country who publish most related articles come from the United States. The publisher which publishes the most is an information system and information management publisher; the other productive publisher is the one that specialises in business, management, and marketing. Keywords that often arise beside Twitter are social media, sentiment analysis, Facebook,
... It is based on a statistical analysis of published papers and their citations. The number of sources and the linkages between articles influence the status of scientific publications in a particular field of study [28]. ...
Indigenous entrepreneurship is one of the emerging academic fields. Studying
indigenous entrepreneurship creates a dynamic environment because business and
entrepreneurship boost rural and urban socio-economic development. Indigenous
people are vital to the entrepreneurial ecosystem. 250–600 million indigenous
peoples live worldwide, including Africans, Americans, Asians, Europeans, and
Oceanians. The government and policymakers have prioritized economic, social,
educational, human capital, health, and development policies at the local and
international levels to support indigenous communities. Academic and research
activities on indigenous populations are lacking due to their importance. Recent
studies only represent specific communities and ethnicities in a given geographic
area. This study reviews indigenous entrepreneurship using a bibliometric approach.
Bibliometrics was used to retrieve 767 journal articles from WoS. Three analyses
were performed: citation analysis, co-citation analysis, and co-word analysis. Co-word analysis finds five clusters, and co-citation analysis four. This study examines
indigenous entrepreneurship conceptually and practically and suggests a few future
directions based on research limitations.
... Importantly, the ecosystem is one of the crucial components of smart cities and their extended smart organizations, enhancing information exchange and knowledge management between organizations and institutions, and it can be formed by the fundamental cloud technique (Abdollahi et al., 2023;Del Chiappa & Baggio, 2015;Harrison et al., 2010). Without the cloud, representing the internet, it becomes challenging to achieve smart hospitality (Sultan, 2010;Vouk, 2008). ...
This study aims to explore the role of cloud computing in the creation of smart hospitality experiences and bridge the existing gap in knowledge. The research adopts a mixed research approach, combining qualitative and quantitative methods, to investigate and prioritize criteria that contribute to smart hospitality through cloud computing. Expert perspectives are utilized to develop a comprehensive two-dimensional cloud-based smart hospitality experience model with fourteen subdimensions, highlighting the pivotal role of cloud computing in facilitating smart hospitality. The study uncovers the interrelations and relative weights among the criteria, shedding light on the fundamental significance of cloud computing in creating smart hospitality experiences. This study focuses on the untapped potential of cloud computing in the context of smart hospitality. It contributes to the existing body of knowledge by providing theoretical insights for interdisciplinary hospitality operations and practical guidance for hospitality practitioners to achieve sustainable outcomes.
... search, 1788 research records were retrieved. Research data included in the analysis were determined using inclusion and exclusion criteria. In bibliometric studies, inclusion/exclusion criteria align with the research problem and purpose. It is seen that there is a similar situation in research conducted using the bibliometric analysis technique (Abdollahi et. al., 2023;Jimenez et al., 2019;Li et al., 2023;Zhang et al., 2019). ...
This research aims to reveal the main trends, gaps and paradigm shifts in crisis management. Data from research dealing with crisis/crisis management in the social sciences literature were examined in this context. The Web of Science database was used to collect research data. The data were analyzed using bibliometric analysis, a quantitative research method. The findings show that crisis management, crisis planning, crisis actions, strategic management and crisis management in public relations were the most intensively studied topics until 2018. But after 2018, research, tourism, Covid‐19 pandemic have shown a trend towards social media. In general, there is an increase in empirical research on crisis management. In this body of research, the United States of America has the greatest weight numerically, however, European countries are better positioned in terms of interest levels and international cooperation. All in all, this research provides a good conceptual framework for future crisis management research.
Purpose
This study focuses on the unsolved problem of the mechanism underlying the effect of big data analytics capabilities (BDAC) on organizational learning (OL) by shedding light on the roles of knowledge management (KM) and data-driven decision-making (DDDM) as mediators. Practitioners and academics have considered the underlying mechanism through which BDAC enhance OL.
Design/methodology/approach
This study proposes a framework by reviewing existing management literature and collecting data from 343 respondents. The model was tested using structural equation modeling and the bootstrapping method.
Findings
The results indicate that BDAC enhances OL, KM and DDDM. Furthermore, KM enhanced the DDDM and OL. In addition, DDDM enhances the OL. Finally, we verified that KM and DDDM mediated the link between BDAC and OL.
Originality/value
This study provides new insights into the mechanism underlying the effect of BDAC on OL by elucidating the mediating roles of DDDM and KM.
The research seeks to find possible solutions that help companies in the problem of organizational learning by diagnosing the application gap in Al-Furat General Company in relation to the four organizational learning requirements represented by employee empowerment, knowledge sharing, environmental monitoring, and human containment. The research adopted a case study approach, so an examination form was designed for each requirement and illustrative drawings, mathematical equations, and quantitative ratios were used in analyzing the results and discussion. The research reached a set of conclusions, the most prominent of which is the weakness of the human aspects in the work carried out by the company. A clear deficiency appeared in the application of human containment. The research put forward a set of recommendations, the most prominent of which is the need for the company to emphasize the four organizational learning requirements in a balanced manner that achieves equal application of each of them and enhances the efficiency and effectiveness of organizational learning in the company.
Los sistemas de gestión basados en la norma iso 9001:2015 deben determinar los conocimientos necesarios para la operación de sus procesos. Estos conocimientos deben ser gestionados y apropiados por los empleados para apoyar el desarrollo de las actividades diarias. En este sentido, el presente artículo tiene como objetivo analizar la relación entre el aprendizaje organizacional y la gestión del conocimiento. Para iniciar un proceso de aprendizaje en la organización, es necesario contar con conocimiento, el cual puede provenir de fuera de la organización o desarrollarse internamente. La disponibilidad del conocimiento facilita el proceso de absorción, permitiendo la apropiación de rutinas y la consolidación de capacidades organizacionales. El artículo emplea un enfoque cualitativo de alcance descriptivo. Los resultados del análisis de contenido señalan tres categorías emergentes que ayudan a comprender dicha relación: las personas como eje de ambos conceptos, el enfoque de procesos y la cultura organizacional. Se concluye que es necesario que las organizaciones desarrollen ambos conceptos desde una perspectiva sistémica que permita gestionar articuladamente su implementación.
Purpose
The COVID-19 outbreak has severely impacted the health tourism industry. This study aims to examine the research undertaken on health tourism during COVID-19.
Design/methodology/approach
A bibliometric analysis was performed using 211 documents written by 645 authors between 2020 and 2024. The databases used for this analysis are SCOPUS, Web of Science and PubMed. The study was conducted using the Biblioshiny application for R software. Various analyses, including citation analysis, keyword analysis, thematic mapping and evolution and collaboration analysis, were conducted to get a comprehensive picture of the impact of COVID-19 on health tourism.
Findings
The findings suggest that medical tourism was the major area of focus for researchers during COVID-19, whereas wellness tourism was studied in the later stages of the pandemic and is considered important for coping with the negative effects of COVID-19. The thematic review indicates that pre-pandemic research focused on strategies that accelerate the growth of the health tourism sector, whereas during and post-pandemic, the focus was on studying the impact of COVID-19 on the survival and recovery of the sector. Overall, health tourism was considered instrumental in the post-pandemic revival of the tourism industry.
Research limitations/implications
The bibliometric analysis is limited to only four years, as the focus was on studying health tourism during COVID-19. Hence, the study offers more precise insights into the research focus on health tourism during a pandemic. The current study offers limited insights into the post-pandemic scenario as the research is still emerging.
Practical implications
There is a significant opportunity for future research on post-COVID-19 recovery strategies, wherein this research will be helpful for researchers, particularly from emerging countries and countries with high dependence on health, medical and wellness tourism. The thematic analysis provides a valuable comparison of pre-, during and post-pandemic research.
Social implications
The research indicates an opportunity to study the policies and strategies adopted by various countries regarding the health tourism sector in the post-COVID-19 era. The research also highlights the interwoven, intricate, interdisciplinary nature of health tourism in relation to public and mental health and the need for collaborative efforts.
Originality/value
The study provides critical insights and new directions for future research by highlighting the crucial role of health tourism in mitigating the impact of COVID-19.
This bibliometric analysis explores the evolution of qualitative research in tourism and hospitality over the past 45 years, utilizing the Scopus database to highlight prominent trends, publications, and thematic developments. The study identifies significant trends in publication volumes, which show a remarkable increase, particularly in the past decade, reflecting a growing interest in qualitative methods to address the complexities of tourism and hospitality. Performance analysis indicates the dominance of key journals and authors, while science mapping reveals evolving research themes such as sustainable tourism, visitor behavior, and destination marketing. Notably, the analysis of cluster networks and thematic evolution demonstrates how research has transitioned from foundational topics like tourism development and anthropology to contemporary concerns such as sustainability, the sharing economy, entrepreneurship, and digital tourism. This shift reflects the field’s response to global changes and challenges, offering key insights to direct future research on resilience, crisis management, and tourism technology.
Purpose
The purpose of this study is to assess the current level of knowledge on the application of text mining in tourism and hospitality (T&H) research and provide a novel comprehensive framework for the field. This study also identifies gaps and proposes future research directions.
Design/methodology/approach
This bibliometric study analyzes 814 journal articles, sourced from Scopus between 2004 and 2024, and uses performance analysis and science mapping using Biblioshiny and VOSviewer software.
Findings
Over 50% of the articles were published between 2022 and 2024, reflecting a surge in text-mining applications in T&H research. These studies primarily focus on topics such as customer satisfaction, sustainability, destination image and COVID-19 effects, with sentiment analysis and topic modeling being the predominant techniques. The primary data sources are online reviews and microblogs. The review also highlights recent research trends (e.g. long–short-term memory, support vector machines and crisis) and classifies them into four conceptual categories concerning the application of text mining in T&H research: How? Where? Why? When?
Originality/value
This study comprehensively explores the evolution of T&H, contributions from research constituents and the intellectual structure of the field, providing a novel comprehensive framework while also assessing the field and highlighting its challenges.
Extant literature suggests that personal values influence consumers' choice, intention, and preference for sustainable and environment‐friendly products. By adopting a replicative and systematic‐cum‐quantitative approach, this bibliometric review attempts to map the existing literature, which jointly studies personal values and sustainable consumption. Choosing from the bibliometric toolbox, we employed a diverse set of analyses such as performance analysis, co‐authorship analysis, cartographic analysis, thematic mapping, and thematic evolution on a refined dataset comprising 419 peer‐reviewed journal articles from 187 journals. The findings of this synthesis point to six distinct topical clusters to orchestrate and present the intellectual structure, along with identifying top contributors and constituents in the domain. We also map the themes and chart the evolution using the Sankey diagram on Bibliometrix‐R. In addition, a three‐dimensional TMC framework is adopted to outline avenues for future research. Furthermore, we suggest implications for theory and practice and elucidate the limitations.
Purpose
The main objective of this research is to analyze the dynamics of academic research on digital entrepreneurship and innovation, unveiling the main research trends developed in the last decade.
Design/methodology/approach
The analysis has been carried out using a dual methodological approach comprising bibliometric methods and an innovative three-level systematic review, involving the analysis of the most used keywords, the co-occurrence network of keywords and a traditional review of the abstracts of the 1713 peer-reviewed articles that make up the database under study, with the aim of revealing and discussing the most important research trends developed in the period analyzed.
Findings
The results reveal seven major research trends that underscore the fundamental role of digital platforms in democratizing innovation, enabling a more inclusive and collaborative environment wherein startups, established firms, academia and government entities converge to drive technological advancements and societal progress. Additionally, the pressing need for a holistic understanding of digital technologies' potential to spur economic growth, societal progress and sustainable development is highlighted, as well as the challenges posed by privacy, security and the digital divide.
Originality/value
This research has been developed using an innovative methodology, and contributes to the academic discourse by providing a comprehensive overview of the current state and prospects of digital entrepreneurship and innovation for policymakers, entrepreneurs and researchers, urging a collaborative effort to harness the benefits of digital transformation in an equitable and responsible manner, fostering an environment of innovation that is conducive to the sustainable growth of the digital economy.
Purpose
Radical changes in consumer habits induced by the coronavirus disease (COVID-19) pandemic suggest that the usual demand forecasting techniques based on historical series are questionable. This is particularly true for hospitality demand, which has been dramatically affected by the pandemic. Accordingly, we investigate the suitability of tourists’ activity on Twitter as a predictor of hospitality demand in the Way of Saint James – an important pilgrimage tourism destination.
Design/methodology/approach
This study compares the predictive performance of the seasonal autoregressive integrated moving average (SARIMA) time-series model with that of the SARIMA with an exogenous variables (SARIMAX) model to forecast hotel tourism demand. For this, 110,456 tweets posted on Twitter between January 2018 and September 2022 are used as exogenous variables.
Findings
The results confirm that the predictions of traditional time-series models for tourist demand can be significantly improved by including tourist activity on Twitter. Twitter data could be an effective tool for improving the forecasting accuracy of tourism demand in real-time, which has relevant implications for tourism management. This study also provides a better understanding of tourists’ digital footprints in pilgrimage tourism.
Originality/value
This study contributes to the scarce literature on the digitalisation of pilgrimage tourism and forecasting hotel demand using a new methodological framework based on Twitter user-generated content. This can enable hospitality industry practitioners to convert social media data into relevant information for hospitality management.
The management of major crises, resilience and organizational learning are important issues that have received scant attention in the event management industry, and limited information can be found in the mainstream literature. The current research focuses on crisis management practices, resilience, and organizational learning of event planners and management companies during the health pandemic crisis. A total of 15 in-depth interviews were conducted with event planners and management companies in Malaysia. The results showed that there were five stages of encountering the pandemic: a) panic and anxiety, b) crumbling motivation and thwarting career moves, c) paralyzing decision-making processes, d) bleeding inwards and creating an uncertain and complex environment in the organization, and e) reconsidering business operation. Moreover, three resilience adaptation strategies e.g., psychological, technological and organizational resilience were found. Event organizational learning in the form of knowledge management was another important practice during the pandemic crisis management. The study significantly contributes to literature, exploring the implication of organizational learning and resilience in the event crisis management. It further offers practical implications to event management stakeholders.
The food security of most rural sectors depends on traditional agricultural practices. Geomatics tools contribute to traditional agricultural practices through Unmanned Aerial Vehicles (UAVs) in smart agriculture, agricultural mapping and improving sustainable agricultural production. The study’s objective is to explore the application of UAVs in agricultural mapping through a literature review of the use of this tool in agriculture. The methodology of this review performs a literary search on the application of UAVs to explore the structure, dynamics and domain of this area of knowledge. Subsequently, the analysis includes scientific contributions, the most relevant authors, evolution of themes and trends in sustainable agriculture. The results show that the countries with the greatest scientific contribution in this area of knowledge are the United States (USA) and China. The predominant themes are monitoring plant phenology/crop detection, status/evaluation of agricultural soils, irrigation applications/water resources and agricultural yield. UAV use, and their fusion with other technologies is a technological trend contributing to agricultural mapping through thematic maps and object-based image analysis in digitising sustainable farming activities and practices.
Restaurant research has received signifcant attention globally. This article aims to examine the evolution and the knowledge structure of restaurant research over the past decades. We also investigate the restaurant research hotspots and knowledge difusion paths based on 1489 articles extracted from the Web of Science database. Furthermore, we conduct a keyword co-occurrence network analysis and four diferent types of main path analyses to scrutinize the historical formation of the restaurant research. Results revealed that restaurant research mainly focused on fve research themes: consumer behavior, consumer satisfaction, social media, green restaurants, and authenticity. While consumer behavior has been the mainstream topic, the focus of this line of research has recently shifted from traditional to luxury and ethnic restaurants. Furthermore, our analysis has detected several recent changes in response to the COVID-19 pandemic. By examining the knowledge structure of restaurant research, we reveal its knowledge difusion paths and provide avenues for future research in this vast and interdisciplinary research feld.
Drones, also called Unmanned Aerial Vehicles (UAV), have witnessed a remarkable development in recent decades. In agriculture, they have changed farming practices by offering farmers substantial cost savings, increased operational efficiency, and better profitability. Over the past decades, the topic of agricultural drones has attracted remarkable academic attention. We therefore conduct a comprehensive review based on bibliometrics to summarize and structure existing academic literature and reveal current research trends and hotspots. We apply bibliometric techniques and analyze the literature surrounding agricultural drones to summarize and assess previous research. Our analysis indicates that remote sensing, precision agriculture, deep learning, machine learning, and the Internet of Things are critical topics related to agricultural drones. The co-citation analysis reveals six broad research clusters in the literature. This study is one of the first attempts to summarize drone research in agriculture and suggest future research directions.
The value creation potentials of blockchain technology have attracted significant attention from academia and industry. To address how blockchain technology could impact value creation at the business level, this study adopted an inductive multiple case study approach. As part of this focus, fifty-five (55) cases were selected based on maximum-variation and theoretical sampling methods. Selected cases were investigated by conducting with-in case analysis, constant comparative analysis, cross-case analysis, and synthesis and thematic analysis methods. Initially, potential sources of value creation were explored and then the business model innovations were examined to exploit pre-identified value drivers. The findings revealed that blockchain has five potential sources of value creation, including access domain extension, cost reduction, reinforcement and enrichment, new business practices, and social base enrichment. Further, several business model innovations were proposed based on the data-driven exploration to help practitioners exploit identified opportunities or value drivers. This study not only applies the current body of strategic, economics and entrepreneurship knowledge in a new field, but it also adds conceptually and empirically to the current body of blockchain literature. Furthermore, business practitioners could increase their understanding of blockchain’s opportunities to address current business challenges, make operations more efficient, foster innovation, and co-create value with stakeholders.
The study aims to investigate the influence of inter-organizational knowledge sharing enablers-communication, trust, shared vision, commitment, learning intent, and absorptive capacity directly and indirectly through interorganizational knowledge sharing process on behavioural innovation outcome in strategic alliances of 4- & 5-stars hotels of world heritage cities of Istanbul and Antalya. For data collection, the quota sampling method is applied to select the 250 senior hotel executives engaged in collaborative strategic hospitality alliances. Besides, to test the hypotheses, descriptive, correlation as well as regression analyses are performed through the SPSS. The current study finds that the six facets of relational and social capital inter-organizational knowledge sharingenablers offered and examined have significant impacts, directly and indirectly through inter-organizational knowledge sharing process on the innovative behavioural outcome of hospitality alliance firms. The results imply that the hospitality industry in its policy agenda should recognize that relational and social capital-based knowledge sharing strategic alliances can be a vital source of collaborative innovation. Finally, the current research also provides the empirical recognition of historic cities of Turkey as cultural destinations, so emphasizing the appropriateness of world heritage cities to investigate inter-firm relationships across hospitality alliance firms.
Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill for all those who are involved in running them. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise several questions on whether these organizations learn from the crises they experience and, if so, how do they learn and what do they do with this learning? This publication brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies they conducted around the world including Spain, the United Kingdom, Greece, Turkey, Iran, Malaysia, Japan, the USA, and Mexico, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management.
: Technological advances such as blockchain, artificial intelligence, big data, social media,
and geographic information systems represent a building block of the digital transformation that
supports the resilience of the food supply chain (FSC) and increases its efficiency. This paper reviews
the literature surrounding digitalization in FSCs. A bibliometric and key-route main path analysis
was carried out to objectively and analytically uncover the knowledge development in digitalization
within the context of sustainable FSCs. The research began with the selection of 2140 articles published
over nearly five decades. Then, the articles were examined according to several bibliometric metrics
such as year of publication, countries, institutions, sources, authors, and keywords frequency. A
keyword co-occurrence network was generated to cluster the relevant literature. Findings of the
review and bibliometric analysis indicate that research at the intersection of technology and the FSC
has gained substantial interest from scholars. On the basis of keyword co-occurrence network, the
literature is focused on the role of information communication technology for agriculture and food
security, food waste and circular economy, and the merge of the Internet of Things and blockchain
in the FSC. The analysis of the key-route main path uncovers three critical periods marking the
development of technology-enabled FSCs. The study offers scholars a better understanding of
digitalization within the agri-food industry and the current knowledge gaps for future research.
Practitioners may find the review useful to remain ahead of the latest discussions of technologyenabled FSCs. To the authors’ best knowledge, the current study is one of the few endeavors to
explore technology-enabled FSCs using a comprehensive sample of journal articles published during
the past five decades.
The emergence of blockchain technology has sparked significant attention from the supply
chain management (SCM) and logistics communities. In this paper, we present the results from a
thorough bibliometric review that analytically and objectively identifies the intellectual structure of
this field, the seminal papers, and the most influential scholars. We employ a knowledge domain
visualization technique to generate insights that go beyond other review studies on blockchain
research within logistics and SCM. The analysis starts with selecting a total of 628 papers from
Scopus and the Web of Science that were published during 2016–2020. The bibliometric analysis
output demonstrates that the number of blockchain papers has rapidly increased since 2017. The
most productive researchers are from the USA, China, and India. The top academic institutions
contributing to the literature are also identified. Based on network analyses, we found that the
literature concentrates mainly on the conceptualization of blockchain; its potentials for supply chain
sustainability; its adoption triggers and barriers; and its role in supporting supply chain agility,
trust, protection of intellectual property, and food/perishable supply chains. Besides systematically
mapping the literature, we identify several research gaps and propose numerous actionable research
directions for the future. This study enriches the extant blockchain literature, provides a timely
snapshot of the current state of research, and examines the knowledge structure of blockchain
research in logistics and SCM with the help of evidence-based scientometric methods.
The aim of this research is to examine the new landscape that is taking shape in the tourism economy, due to the adoption of technological innovations. The technologies and systems used to make the most of the resulting interdisciplinary and multilingual big data, the methods by which heterogeneous elements from different sources are incorporated to bring new knowledge, and the modern services that are ultimately implemented and provided to the public, as well as the people involved in this process, and those who benefit from the new services are among the issues analyzed. The work is not limited to a simple mapping of space but concludes with an evaluation of the systems already implemented and the various methods of analysis and exploitation of large-scale data for this industry, which is based on detailed research of the current literature to identify the potential gaps for future research. This is a literature review. The authors have identified the content of this research on well-known online databases which include scholar, google and Scopus. They used the appropriate keywords such as "big data" & "tourism innovation" to reach the publications used in this research, also given attention on using recent papers which are derived from reliable journals. The research has concluded that the use of big data in the tourism sector is a rising trend. Big data creates expectations for a better understanding of tourism demand and the adjustment of supply by tourism companies to meet the demands of tourists and the profitable activity of tourism businesses. There is a need to examine how can big data help the hotels to deal with Covid-19 pandemic, which can be a topic for future research. Big data is one of the most recent trends on innovation, Information Communication Technologies (ICT) and knowledge management. Hence, there is a need to gather and analyze the existing publications which concern the tourist industry. The originality of this research stems from making an analysis of the current situation as well as it is a bridge to the future by making suggestions on how future research can be shaped. The key limitation of this research resides on that it focuses on the existing literature and used secondary data. However, it gives directions for the future research which can take place with primary data collection.
Purpose
The purpose of this study was to demonstrate “what” critical attributes are actually associated with the development of blockchain technology and “how” it influences service improvement in the context of tourism and hospitality operations.
Design/methodology/approach
This paper aims to provide a new and novel viewpoint by using the blockchain perspective to discover the relationships between knowledge management, sustainability marketing and service improvement using 311 samples collected from tourism and hospitality firms in Taiwan.
Findings
The results show that knowledge management may influence service improvement through sustainability marketing commitment. Furthermore, the study found that consumer interest may strengthen the relationships between knowledge management, sustainability marketing and service improvement. Additionally, the sub-dimension of knowledge management is also discussed in the integrated mediation–moderation model.
Practical implications
The results provide sufficient support for employees or managers undertaking new technology or development to facilitate business-to-consumer trade models in their present and future operations.
Originality/value
The study advances the existing tourism and hospitality literature by identifying consumer interest as an important effective characteristic that may positively strengthen the relationship among critical attributes of knowledge management and sustainability marketing commitment during the service improvement process.
The conception of tourist destinations as knowledge-creating systems still shows substantial gaps, especially when it comes to destinations in Developing Countries. Building upon a theoretical enhancement of the concept of absorptive-capacity and backed by empirical findings from a rural destination of Azerbaijan, this paper presents a conceptual approach to model the activation of inter-organisational linkages as an ability of individual companies to recognise and valorise product-potentials in their destinations’ ecosystem. Using a triangulated methodology to analyse procedural, cultural and structural determinants for the absorption of innovation-knowledge, potentials for the creation of knowledge-networks are presented from the perspective of the Azerbaijani accommodation business.
Tacit knowledge sharing is an essential intellectual capital for frontline employees in hotel enterprises. While the relationship of knowledge sharing with team culture (TC) and innovative work behavior (IWB) was investigated in the extant literature, little is known about the extent to which tacit knowledge sharing affects TC and IWB. In this regard, the purpose of this study is to investigate the role of tacit knowledge sharing in the relationship between TC and IWB. For this purpose, data were gathered from 360 department managers of Turkish 4-5 star hotels. The results were analyzed utilizing Smart PLS 3 using bootstrapping to determine the level of significance of the relationships between tacit knowledge sharing, TC and IWB. The results show statistically significant relationships between tacit knowledge sharing, TC and IWB. Moreover, tacit knowledge sharing has a mediating role in the relationship between team culture and innovative work behavior.
Despite the considerable growth of interest in medical tourism in the last decade, there is no standard procedure to measure the pivotal factors in medical tourism destinations. Medical tourism is a rising global phenomenon that is strongly dependent on innovation and knowledge management. Being both innovative and systematic in medical tourism requires thought enrichment in knowledge management in hospitals. By applying a quantitative method, “knowledge management oriented innovation” items have been used in this study to analyze new products or services related to active hospitals in medical tourism in Iran. This study presents the positive effects of the most essential knowledge management areas such as time, cost, and quality management orientation, on operational performance through the mediating role of innovation speed. In the current study, hospitals of Iran that are active in the medical tourism area have been considered as the final destination. Additionally, because this study coincides with the coronavirus COVID-19 pandemic as the global health crisis, which has a considerable effect on medical tourism, the managerial implications have been developed to help managers and decision-makers in order to apply the obtained findings during the pandemic and post-pandemic period.
This paper explores the prevalence and pattern of organizational learning work in the hospitality industry. Scholarly conversation and debate have spurred rich insight into the central questions of how and what people learn in organizational settings. The researchers have been motivated to use learning designs for a long time. This study explores 489 articles using a review approach and conducts content reviews based on criteria such as journal sources only studies from the year 2009 onwards have been searched. After applying the exclusion criteria, the set was reduced to 105 papers, which fitted to the criteria defined for the accomplishment of the systematic review, which was then analysed and classified. Organizational learning has been considered a vital issue of effectiveness and the potential for growth. Following the organizational learning theory, this paper explores some of the fundamental mechanisms and conduits of the learning process, practice, within the hospitality industry. The methods have followed the literature review on how the literature reviews conducted effectively in the hospitality industry. This review generally highlights the future strategy for organizational learning to overcome the challenges and uncertainty. Organizational learning revealed the results of facilitating factors and outcomes that push to get efficiency in any critical situation. Similarly, the findings emphasize the hospitality industry to implement ideas or theories. It is concluded that this study would provide researchers with best practice gumlines for conducting a review and pave the way to adopt in their studies.
Purpose
Technological innovation has been changing the tourism industry precipitously and making the holiday experience more enjoyable and easier than before. The purpose of this study is to identify the current and future changes by the machine learning (ML) system as artificial intelligence in the hospitality industry.
Design/methodology/approach
This study has a descriptive research approach because building knowledge on technology and applying this knowledge to a tourism research are still new extensions in social studies, especially in tourism.
Findings
This research shows the value of using ML in the quality of data, features and algorithms besides stating the difficulties of data analysis in hospitality. This research also provides a comparison of automated ML techniques and the use of a robot for customer services in the hotel.
Originality/Value
This research contributes to the tourism and technology literature by shedding light on the use of ML in tourism advancement to predict future business conditions, revenue, challenges and also to identify the current trend of tourist demand.
Spatial planning and territorial promotion can benefit largely from the application of the Information Communication Technology (ICT) at different scales. From knowledge acquisition to management and planning, their role in building an image of the territory, and constantly updating it to the benefit of users and planners, is of paramount importance. Institutional channels, together with social networks, are the means by which both a local community and a wider community of users share experiences and perceptions. ICTs are therefore strategic in supporting and promoting a sustainable tourism development of territories. Data and information aggregators as dashboards represent examples of decision support systems where digital data are organized and processed to produce an information output. The present paper is part of a wider research, related to the valorization of a former mining area in the Sulcis-Iglesiente area (Sardinia, Italy), where the extraction activity has left the place to abandonment, and only recently to tourism, stressing the concept of slow tourism. Such new opportunity has been launched with the Santa Barbara Walk (SBW), an ancient mining route currently trying to consolidate as a tourism attraction area. Such a territory is in constant transition with unique characters of anthropic and naturalistic characterization, setting itself as a green infrastructure, capable also of attracting a wide community of regional and extra-regional users. However, its digital network—consisting of intangible infrastructure and flows—is fragmented in terms of policies and contents. Additionally, a state of disorganization in slow tourism promotion activities can be observed. To implement the SBW capabilities, the present paper aims to develop a proposal for the framework of a circular dashboard applied to the SBW. In particular, we implement a set of indicators of performance of the SBW for the organization of information on the walk’s main characters, to facilitate a shared governance and an effective tourism promotion. The SBW is recognized as a network connecting the main points of interest preferred by the slow tourism (This paper is based on the Research project TSULKI—Tourism and Sustainability in the Sulcis (Sardinia-Italy)—and on the agreement protocol between DICAAR Department of Cagliari University and Foundation of the Santa Barbara Walk, signed in December 2018).
Spatial planning and territorial promotion can benefit largely from the application of the Information Communication Technology (ICT) at different scales. From knowledge acquisition to management and planning, their role in building an image of the territory, and constantly updating it to the benefit of users and planners, is of paramount importance. Institutional channels, together with social networks, are the means by which both a local community and a wider community of users share experiences and perceptions. ICTs are therefore strategic in supporting and promoting a sustainable tourism development of territories. Data and information aggregators as dashboards represent examples of decision support systems where digital data are organized and processed to produce an information output. The present paper is part of a wider research, related to the valorization of a former mining area in the Sulcis-Iglesiente area (Sardinia, Italy), where the extraction activity has left the place to abandonment, and only recently to tourism, stressing the concept of slow tourism. Such new opportunity has been launched with the Santa Barbara Walk (SBW), an ancient mining route currently trying to consolidate as a tourism attraction area. Such a territory is in constant transition with unique characters of anthropic and naturalistic characterization, setting itself as a green infrastructure, capable also of attracting a wide community of regional and extra-regional users. However, its digital network-consisting of intangible infrastructure and flows-is fragmented in terms of policies and contents. Additionally, a state of disorganization in slow tourism promotion activities can be observed. To implement the SBW capabilities, the present paper aims to develop a proposal for the framework of a circular dashboard applied to the SBW. In particular, we implement a set of indicators of performance of the SBW for the organization of information on the walk's main characters, to facilitate a shared governance and an effective tourism promotion. The SBW is recognized as a network connecting the main points of interest preferred by the slow tourism (This paper is based on the Research project TSULKI-Tourism and Sustainability in the Sulcis (Sardinia-Italy)-and on the agreement protocol between DICAAR Department of Cagliari University and Foundation of the Santa Barbara Walk, signed in December 2018).
This paper aimed to explore the characteristics of the top-100 cited articles on the biomarkers in the depression field and strive to find the future trend. The top-100 cited articles were selected from the Web of Science Core Collection database. Excel 2016 and VOSviewer 1.6.9 were used to analyze the information. Forty-six journals contributed to these 100 articles, and Biological Psychiatry published the largest number of articles (n = 18). Holsboer F (n = 4) contributed the most, and Maes M (n = 118) was the most co-cited author. Twenty-six countries and 220 organizations contributed to the top-100 articles, respectively. The USA (n = 48) was the main contributor. NIMH and Kings Coll London both participated in seven articles. Major depression (n = 62), depression (n = 38) and biomarker (n = 31) were the top three keywords. These results indicated that articles published in journals with higher impact factors are more likely to spread. Compared with developing countries, developed countries have contributed more to these articles. It is suggested that cooperation should be strengthened between developed countries and developing counties in the future. More research on biomarkers in the depression field may still mainly focus on major depression.
Abbreviation: WoS = Web of Science; JCR = Journal Citation Reports; UK = United Kingdom; NIMH = The National Institute of Mental Health; UCL = University College London; IF = Impact factor; BDNF = brain-derived neurotrophic factor; USA = United States
Social Indicators Research (SIR) year by year has consolidated its preeminent position in the debate concerning the study of all the aspects of quality of life. The need of a journal focused on the quantitative evaluation of social realities and phenomena dating back to the seventies, when a new branch of Social Science-called Social Indicators Research-came into the international scientific landscape. This paper aims at reviewing the whole collection of publications appeared on SIR from 1989 to 2018, providing a complete overview of the main factor that affected the journal in the last 30 years. The approach followed to analyse this extensive corpus of documents relies upon the theoretical framework of bibliometric studies.
This paper investigates how knowledge creation process mediates the relationship between customer orientation and firm performance for small hotels in Malaysia. A survey was conducted to gather data for this study from 308 small hotel owners located in five tourism regions in Malaysia. The results show that i) customer orientation has a direct relationship with firm performance 2) a firm's customer orientation initiatives have an impact on firm's knowledge creation process that are dependent on the dynamic capabilities of their tourism entrepreneurs and 3) customer orientation displayed by small hotels is found to be partially mediated by the knowledge creation process and its impact on firm performance. This paper maintains that small hotels that display customer orientation are mostly dependent on their own resources instituted internally by their owners. However, firm performance improves if the firm dutifully builds its knowledge database from internal and external knowledge sources through socialization, externalization, combination and internalization processes. This study establishes the importance of customer orientation and knowledge creation, especially to those of as resource-based and dynamic capabilities respectively into renewed firm outcomes, to both academics and industry practitioners. This research findings are useful for tourism entrepreneurs, who are seeking to compete and achieve superior firm performance for effective business practices and enhancing return on investment.
The importance of resilience for tourism organizations facing crises and disasters is indisputable. Yet little is known about how these organizations become resilient. This paper proposes that dynamic capabilities provide a mechanism that enables tourism organizations to respond to disruptive environmental changes through a process of routine transformation, resource allocation, and utilization. The resulting theoretical framework takes a processual view to show how an organization's existing operational routines transform into new ones that are resilient to disruptive events, enabled by dynamic capabilities and slack resources. The paper outlines six research propositions and suggests methods for future empirical research.
The objective of this research is to understand the link and evolution between the concepts of knowledge management, organizational learning and memory. Seeking a better clarification of concepts, discussing them in the theoretical field, understanding their evolution in the last decades. A systematic literature review was developed by synthesizing concepts. From two databases, a total of 2511 scientific articles between 1960 and 2017 were analyzed, divided into two studies. Organizational learning is seen as a dynamic process based on knowledge and is translated through various levels of activity. The ability of an organization to use and leverage the knowledge is heavily dependent on its Human Resources, which are effectively who creates, shares and uses that knowledge. Knowledge management is seen as the management of the processes of creation, storage, access, and dissemination of the intellectual resources of an organization. Organizations must consider your main objective as increasing the capacity of individuals and organizational knowledge enhancers. Managers should pay special attention to the more general knowledge associated with the context of the firm, as it supports the introduction of various types of innovation. Knowledge can be encouraged by a set of collaborative practices of HRM. We can consider organizational learning as a process and organizational memory as the corresponding output. Thus, establishing the relationship that the organizational memory is a consequence of organizational learning.Key concepts that can be used in the new future research are summarized, highlighting its application and diagnosis for organizations, fomenting the strategic decision-making. JEL classification: M1, M15, Keywords: Knowledge management, Organizational learning, Memory, Systematic literature review
Purpose
The purpose of this paper is to highlight the challenges regarding learning in stakeholder relations in profit and nonprofit organizations.
Design/methodology/approach
Conclusions and models presented in the paper have been designed based on the systems perspective, critical thinking and critical review of previous contributions.
Findings
Organizational learning has been examined in profit and nonprofit organizations, and factors which stimulate this process have been identified. More precisely, factors contributing to organizational learning in board of directors have been critically examined, accreditation as a factor contributing to organizational learning in higher education institutions (HEIs) has been suggested, learning dynamics in university–industry collaborations and inter-professional learning have been examined, as well as organizational learning as a bottom-up approach supported by transformational leaderships.
Research limitations/implications
Conclusions and models provided in the paper need further empirical testing and validation.
Practical implications
Useful implications for practitioners in profit and nonprofit sector have been suggested based on the critical analysis of previous contributions regarding stimulation of organizational learning in stakeholder relations.
Originality/value
Contributions from previous authors have been systemically and critically reviewed, adapted models have been provided and suggestions for practitioners in this regard have been offered.
Purpose
The purpose of this paper is to present the main barriers, practices, methods and knowledge management tools in startups that are characterized as agile organizations with dynamic capabilities to meet the demands of a business environment of high volatility, uncertainties, complexity and ambiguity.
Design/methodology/approach
The conceptual basis of the research focused on the triad: agile organization, dynamic capabilities and knowledge management. Field research began by interviewing experts to identify the barriers, practices, methods and knowledge management tools in startups. Based on the theoretical review, on the desk research and on the result of interviews with experts, a quantitative research was carried out with the leading startups coworking of São Paulo city. The obtained data made it possible to develop descriptive analyses and run linear regressions and cluster analysis for exploratory research.
Findings
Startups with higher maturity in innovation level, solution development level, and scalability development level, present a higher degree of utilization of the practices, methods and tools dedicated to knowledge management.
Practical implications
It is expected that results of the research presented in detail will be able to illustrate concrete examples of practices, methods, and knowledge management tools for large established companies seeking the organizational agility of startups.
Originality/value
This study contributes to the identification of barriers, practices, methods and tools of management of knowledge in startups, through the conceptual triad: agile organization, dynamic capabilities and knowledge management.
This study focuses on how the entrepreneurs of budget hotels in Bali, Indonesia, manage entrepreneurship orientation to support marketing performance by proposing the variables of market sensing, organizational learning, and marketing resource flexibility. A total of 384 hotel managers were surveyed. By using Structural Equation Modeling (SEM) AMOS version 22, the findings show that entrepreneurial orientation mediated by market sensing can necessarily be applied in tourism-based SMEs. Moreover, marketing resource flexibility and organizational learning have significant influence on market sensing and marketing performance. The findings are actually useful in analyzing entrepreneur management in anticipating customer trends, particularly of the budget hotels in Bali that highly contribute to support the excellent performance and continuity of tourism of this region as the world’s most popular destination.
Tourism is one of the major drivers of socio-economic growth. For tourism organisations to remain competitive, they must be able to adapt to the current dynamic scenario where the sector operates. Organisational learning strategies can provide the sector with the knowledge required to transform tourism research and intellectual property into capabilities for the industry and stimulate tourism models with a minimal effect on the environment. Knowledge management involves managing tacit and explicit information in a way that ensures it is available where and when needed. From a knowledge management perspective, environmental learning refers to the processes of acquiring, distributing and using knowledge of the natural environment, involving the processes of socialisation, externalisation, combination and internalisation of knowledge and its central aim is to improve performance. This paper describes how knowledge management and organisational learning can help to achieve a sustainable tourism sector. Sustainability in this context is understood as efforts to progress simultaneously in environmental, societal and economic development. The paper argues that the principles of sustainable tourism lead to both improved strategies and avenues for future research, provided they are informed and supported by learning and knowledge management; value co-creation; co-operation and trust-building; corporate social responsibility and pro-environmental behaviour.
**************************************************************************
Our article, Sustainability knowledge management and organisational learning in tourism: current approaches and areas for future development, published in Journal of Sustainable Tourism, (2023) is now available (50 free online copies): https://lnkd.in/gkZB7xzD
This paper aimed to examine the effect of transformational leadership, energizing organizational learning and teamwork efficacy on improving Indonesia community-based eco-tourism organization performance. A field survey was conducted in the Tasikmalaya tourism sector. A total of 205 eco-tourism workers were surveyed to obtain data. This study offered a conceptual model for variable proposed to improve the eco-tourism community performance. The findings show that transformational leadership and energizing the organizational learning process positively affects organizational performance in the eco-tourism community. The author argues that energizing the organizational learning process mediates the relation between transformational leadership and organizational performance. This study addressed gaps in transformational leadership literature and practices by examining the interactions between energizing organizational learning process and eco-tourism workers teamwork's efficacy.
Using an expanded view of the E-S-P (Environment-Strategy-Performance) perspective, this study was based on the ESCAPE model to investigate the relationship between entrepreneurial orientation and performance under environmental uncertainty in Taiwan’s hospitality and tourism start-ups. The findings from 543 entrepreneurs demonstrate that organizational learning mediated between entrepreneurial orientation and that organization performance is also mediated between entrepreneurial orientation and competitive advantage. Moreover, the findings show that environmental uncertainty strengthens the mediation effect on performance and competitive advantage.
Rural tourism is especially appealing to women entrepreneurs. While managing rural tourism businesses requires complex abilities, rural women in most cases are impoverished and poorly educated and have scarce resources; this limits their opportunities to independently develop comprehensive abilities. Focusing on the case of a 10-year regional program aiming specifically to improve women’s entrepreneurship in China, this study examines the actual behaviors of women entrepreneurs and the outcomes of entrepreneurship improvement due to the developmental agency’s intervention. From the perspective of action learning, this study not only reveals the vital role of intellectual support, which complies with the nature of knowledge in tourism, but also proposes a theoretical framework describing the dynamic collaborative learning process between the development agency’s staff and entrepreneurs responding to the changing market. The collaborative action learning drives women entrepreneurs to overcome barriers in practice, improve entrepreneurship, and achieve independence.
Purpose
This study aims to analyze the relationships between knowledge management, internationalization and ambidexterity, also exploring the influence of these variables on Spanish hotel chain performance. Hypotheses are proposed from the dynamic capabilities and knowledge-management views of the firm.
Design/methodology/approach
The research model was tested on a sample of 70 Spanish hotel chains applying variance-based structural equation modeling (partial least squares).
Findings
The results show that Spanish hotel chains that use knowledge management processes achieve a greater degree of internationalization and this increases their organizational ambidexterity. This study can also confirm a direct, positive and significant relationship between organizational ambidexterity and performance.
Research limitations/implications
This research shows that knowledge may be considered an essential resource to improve hotel firms’ results. Spanish hotel firms should manage their knowledge to stimulate international activity because this could enhance learning capabilities related to organizational ambidexterity and positively influence performance.
Originality/value
The present paper analyzes relationships between variables that had not previously been analyzed in a single model, including knowledge management, the degree of internationalization of hotel chains, ambidexterity and performance.
Purpose
This paper aims to demonstrate how customer knowledge management (CKM) can assist destination management organizations (DMOs) in the smart management of the tourist experience to contribute to the creation of smart solutions and the promotion of smart tourism destinations (STDs). To accomplish it, a CKM conceptual framework aligned with smart tourism and composed of eight processes is developed to guide managers in this management.
Design/methodology/approach
This research adopts the design science research methodology and applies its steps. It was supported by a systematic integrative literature review on CKM models and frameworks and their main elements, as well as by semi-structured interviews with tourism specialists in the context of Santa Catarina, Brazil.
Findings
From the literature it appears that tourist experiences are customer knowledge essential to the improvement and innovation of tourism products and services, and that CKM, still little explored in this scenario, tends to contribute to the management of this crucial knowledge for smart tourism. The analyses and improvements to the structure developed by specialists show its applicability and contributions to the management of STD experiences.
Originality/value
This paper offers an original contribution to the integration of the theoretical constructs of CKM, tourist experience and STDs by showing how the CKM, from tourism experiences, technologies and social networks, can assist DMOs in the management of experiences and promotion of STDs.
Knowledge is recognised as having more value when it is created and shared amongst stakeholders. Applying knowledge management principles can assist tourism organisations in achieving a competitive advantage. Importantly though, one-way, top-down transfer of knowledge, particularly in developing countries, can result in ignoring valuable local knowledge and compromise sustainable development objectives. Certainly, when considering the context of sustainable tourism, relying solely on more powerful stakeholders’ knowledge inputs to make decisions can result in injustice and undermine sustainability values. Given the importance of justice principles to sustainable tourism, this study applies the concept of organisational justice with a focus on the three dimensions of distributive, procedural and interactional justice to examine local knowledge sharing in tourism development. To address issues of justice and fairness in the context of sustainable tourism development, this study proposes a safe space framework to facilitate knowledge sharing in a local context that is based on recognition of diversity in social patterns and embedding multiple forms and sources of knowledge. This conceptual paper contributes to the framing of justice principles with regards to local knowledge sharing and discusses practical implications for how different claims of justice by local actors can be addressed in sustainable tourism development.
Purpose
Crisis planning and improvements to business resilience are increasingly significant aspects of hotel management. This study investigates the crisis preparation of hotel managers in Malaysia and how their perceptions affect crisis planning and preparation.
Design/methodology/approach
A qualitative research method of semi-structured interviews with 24 hospitality managers in Malaysia was conducted. Data were analysed thematically using ATLAS.ti software, version 8.
Findings
The findings showed that crisis preparation among Malaysian hospitality firms is relatively neglected. Hotel crisis preparation schemes are greatly influenced by senior managers' intentions and organizational culture. Organizational resilience also has a significant role in hotel crisis planning and preparedness. Interestingly, in terms of long-term adaptation, hotels were less inclined to be “learning organizations” and managers were reluctant to change their organizational established structures, core beliefs and practice sustained resiliency in crisis preparation.
Practical implications
Understanding the crisis preparation of hospitality managers is important to develop effective strategies for different crises considering their severity and urgency. This study identified influential organizational and personal factors which affect crisis preparation of hospitality managers in Malaysia. The study further recommends a proactive mindset in crisis preparation of hotels.
Originality/value
Crisis preparation of hospitality managers had received limited attention, and this study highlights how managers consider crisis planning and preparation.
Organisational learning is critical for building disaster-resilient tourism businesses. Limited research has examined the mechanisms of organisational learning in tourism enterprises operating in disaster-prone destinations. The COVID-19 pandemic provides an opportunity to investigate how past disasters have reinforced organisational resilience of tourism businesses. This paper evaluates the effect of past disasters on organisational learning of tourism businesses in Bali. It finds that limited human and social capital restricts their organisational learning, exposing vulnerability of the Balinese tourism industry to future disastrous events. Stakeholder capacity building exercises are required to enhance disaster resilience of tourism businesses and their host destination.
The consumption of rechargeable batteries has been increasing rapidly. High demand on specific metals for battery manufacturing and environmental impacts from battery disposal make it essential to recycle and retrieve materials from the spent batteries. There have been some review articles on battery recycling, mostly on the technologies for the materials recovery and some on life cycle assessment (LCA). To develop a truly sustainable battery industry, however, battery recycling must be commercially viable. Yet, very limited information on the economics of battery recycling is available. This paper examines technologies and research efforts in battery recycling from the perspective of economic viability and life cycle inventory. With the support of up-to-date statistics, the paper also comments on the challenges facing battery recycling, and the role of battery design and circular economy in the sustainable development of battery industry where governments, manufacturers and consumers all play a part.
It is an unfortunate truth that hotel industries are sometimes behind the curve when it comes to adopting the latest technology. In the competitive environment of the hotel industry, a sophisticated portfolio of information systems applications and high-quality information technology infrastructure play a key role in hotel performance in the world. The purpose of this research was to explore the impact of Diffusion of Innovation Theory and Technological, Organizational, and Environmental factors and business benefits of cloud computing adoption on the hotel sectors’ competitive capabilities. Previous studies in Asian countries have shown that adoption of cloud computing is significantly beneficial in hotel businesses. Having that this research study sough to explain the impact of cloud computing adoption using security concerns, top management support, cost saving, and competitive pressure relative advantages. The study was conducted among randomly selected 30 star graded hotels in Sri Lanka. Self-administered questionnaires were distributed among managerial and ICT professionals who were capable of making ICT decisions. The results of the data analysis revealed that cloud computing adoption level is still low among star hotels in Sri Lanka and Security Concerns, Top Management Support, Cost Saving, Competitive Pressure, and Relative Advantages are having significant impact on cloud computing adoption in the hotel sector in Sri Lanka.
Examples of knowledge management (KM) practices are common in a disaster context. However, disaster management is a system with many components, and it is not clear how KM practices can be applied in all major phases of disaster management cycle. In this context, this research will answer the following questions: i) What are some of the KM practices used in disaster management? and ii) What are some of the implications of KM practices on disaster management performance? Moreover, the key findings of this study acknowledge the recognition of research gaps that need to be addressed and they can provide future researchers with a research agenda. This article provides a systematic review of the 72 selected papers from SCOPUS databases on KM in the context of disaster management to evaluate the state of the art, finding existing gaps and establishing a direction for further studies. This review explores the use of KM in all phases of disaster management to confirm the advantages of knowledge management in reducing disaster impacts and enhancing disaster resilience.
The study of tourism and hospitality has been carried out from different academic perspectives, disciplines and fields of knowledge. This paper has focused on the main disciplines in the Spanish tourism and hospitality. For this, the scientific output of the Spanish researchers in tourism and hospitality has been studied. The bibliometric analysis was performed using the Scopus database from 2002 to 2013. Findings showed that the fields of study in relation to Economics and Business stand out greatly in Spanish tourism and hospitality research. In particular, three relevant areas have been detected, such as Applied Economics, Marketing and Business Administration. However, no significant differences have been found between these three areas with respect to the bibliometric indicators used.
Consumer complaining behavior (CCB) is an important field of research and practice, as it links the streams of service failure and service recovery. Despite extensive work, gaps persist in the understanding of CCB, for its intricate multi-dimensional nature. In this paper, we present a bibliometric analysis of CCB research published since 2000. Specifically, we analyze 729 articles containing 46,134 references, using citation and co-citation analysis. Our study reveals influential works in the CCB domain and identifies their clustering pattern. We supplement the exercise with social network analysis to decipher the centrality features of CCB research. We clarify the scholarly dialogue prevalent in the domain by interpreting the results through the process, valence, and actor perspective. Our review adds to theory by delineating the intellectual structure of CCB research and identifying future research potential. We contribute to practice by suggesting a four-pronged prescriptive approach toward CCB.
Absorptive capacity creates valuable competitive advantages. However, the tourism sector lacks an empirical analysis of how absorptive capacity is generated and how different organisational capabilities impact on its creation. The objective of this study is to identify which are the organisational capacities that generate absorptive capacity in this sector. To do so, we develop an empirical study using the partial least square (PLS) based on 86 Ecuadorian companies, which represents a new and potent tourism destination. Our results reveal that existing knowledge consolidation, the centralisation of decision-making, knowledge formalisation, connectedness, and knowledge-management infrastructures directly and positively influence the absorptive capacity. Direct managerial implications arise, which highlight what mechanisms help create and foster absorptive capacity within companies at the touristic industry.
Research on sustainability or sustainable development has emerged significantly over the past two decades, evidenced by an increasing interest and publication momentum by academic scholars. Given the importance of small and medium sized enterprises (SMEs), that constitute ∼99% of all firms, this paper adopts a three-stage systematic review protocol to present a state of art literature review on sustainable development in SMEs. Four different analysis-synthesis approaches (bibliometric analysis, methodological analysis, qualitative content analysis, and logical reasoning of authors) were used on the literature data of 117 relevant papers (from 37 journals) identified from mainstream academic databases. This review provides insights not previously fully captured or evaluated by other reviews on this topic. The findings provide several implications on the current state of literature on sustainable development in SMEs, leading to research gaps and directions for future research. The findings provide a robust roadmap for further investigation in this field.
Purpose – This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency) practices in the hospitality industry.
Design/methodology/approach – Drawing on tourism businesses, this study tests the structural relationships of IT competency, KM and SSC. Structural equation modeling is performed to test the hypotheses. A survey of 494 hotels in Iran provided empirical evidence for the existence of interrelationships between multiple constructs.
Findings – The analysis demonstrated that IT competency is significantly associated with KM. Furthermore, SSC practices are found to be directly impacted by KM and IT competency.
Originality/value – This study unpacks the mechanism that operates between IT competency, KM and SSC and contributes to the academic research on SSC in the context of the hospitality industry.
Building on the capabilities’ hierarchy concept, a model of the effect of organizational learning on hotel performance is proposed and tested in this study. Data was collected from 240 managers in the hotel industry of United Kingdom and Pakistan via survey. The results revealed strong direct inter-relation between different level of capabilities and an indirect relation between organizational learning and performance through these capabilities. This paper makes theoretical contributions to management as well as hospitality and tourism research by generating an integrative and unifying framework for an organizational learning performance relationship, clarifying capabilities inter-relationships and empirically revealing the exact way these capabilities enhance performance. Also, it has practical implications for hotel managers’ understanding on the development and use of capabilities as a hierarchy in enhancing their hotel performance.
Purpose
The purpose of this paper is to review existing literature on organizational learning (OL) through networking activities in tourism and hospitality (T&H) research. Referring to theories and concepts from the mainstream literature in OL and inter-organizational network research, the study provides an overview of the existing level of knowledge in T&H research, elaborates theoretical and practical implications and suggests future research directions.
Design/methodology/approach
A systematic literature review approach was used to identify and analyze relevant literature. The literature search involved six scientific online databases, namely, EBSCOhost, Emerald, ProQuest, Sage, ScienceDirect and Web of Knowledge, which were systematically scanned with defined keywords. Relevant articles were evaluated, selected, analyzed and synthesized to find out what is already known and what is yet to be known.
Findings
A total of 69 articles were identified that present insights into OL through networking activities in T&H research. The review reveals that the resource, and especially the knowledge-based view of the firm, social capital theory, the relational view and trust and agglomeration theory represent insightful theoretical approaches to study OL phenomena and OL outcomes such as innovation, value creation and competitive advantage.
Originality/value
According to the author’s information, this paper represents the first attempt to provide a comprehensive review of T&H- specific OL literature from a network perspective. The findings call for increased attention to this research field, especially regarding the adaptation of OL concepts to a T&H-specific context as a networked industry.
Blockchain is one of the latest network-based technologies, which will have significant impact on most industries including tourism. Even though blockchain technology is at the infancy stage of development, tools such as cryptocurrencies, smart contracts, and Decentralised Applications have begun to influence tourism transactions. This paper makes an attempt to highlight the key characteristics of blockchain technology in conjunction with the smart city/tourism framework while making propositions of how the technology would evolve and influence the industry. Major issues related to the technology as well as challenges are also discussed, including some misconceptions.
Purpose
This study aims to examine a model that uses climate for creativity as an intervening mechanism for the relationship of empowering leadership to management innovation in the hospitality industry.
Design/methodology/approach
The sample comprises 127 hotels in Morocco. Data were gathered from two sources, namely, the administrative department managers and the front desk managers. Structural equation modeling analyses along with the Bayesian estimation technique were used.
Findings
Findings demonstrate that the climate for creativity plays a mediating role between empowering leadership and management innovation. The climate for creativity dimensions of employee creativity recognition, flexibility to change and adequate resources for innovation pave the way for empowering leaders in the adoption of new management practices, processes or structures.
Practical implications
This study suggests that climate for creativity can be an effective tool for implementing management innovation. Hence, leaders and managers of hotel firms, who aim to obtain innovative results in the managerial spheres, should capitalize on the benefits of building a positive climate for creativity.
Originality/value
The present paper bridges a gap pertaining to antecedents and factors that impact management innovation. It is the first of its kind to investigate the influence of empowering leadership on management innovation with climate for creativity as a mediating variable.
Purpose
Organizational learning (OL) represents the real value and the heart of strategic management, the focal point to keep track of international development. This paper aims to investigate the effect of knowledge management (KM) on the development of OL capability (OLC) in international hotels installed in Algeria.
Design/methodology/approach
This deductive descriptive case study research examines the impact of KM, using knowledge conversion process (KCP) on the development of OLC. In all, 70 expatriates were targeted to respond to questionnaires, while only 47 were valid for analysis. Multiple regression analysis is used to analyze the influential processes on OLC.
Findings
The socialization, externalization and internalization have a direct positive significant effect on the development of OLC. Socialization is the major influencing factor. However, the combination has no effect on OLC. In sum, KM has an impact on the development of OLC in international hotels in Algeria.
Practical implications
Exhibiting the strong interdependency between KM and OL, expatriates emphasize on KM as the learning facilitator. The international hotels keen to realize KM as major process to build OLC. Socialization and internalization reinforce learning by providing primordial sophisticated tacit knowledge. Externalization generates expertise and strategic knowledge.
Originality/value
First, the research confirms the effect of KM process using KPC on OLC, stimulating learning at all levels; especially, in a developing Arab country, emphasizing the research’s theoretical contribution. The research is of high contribution, first of a kind in exploring the development of OLC in international hotels in the Algerian context; it is a newly emergent market, in its infancy stage, and an alternative that Algeria tries to boost to steer away from petroleum dependency.