Case studies of automation in services: A workplace analysis of logistics, cleaning and health sectors in Italy
Abstract and Figures
A full understanding of the technological complexity underlying robotics and automation is still lacking, most of all when focusing on the impacts on work in services. By means of a qualitative analysis based on over 50 interviews to HR managers, IT technicians, workers and trade union delegates, this work provides evidence on the main changes occurring at shopfloor level in selected Italian companies having adopted technological artefacts potentially affecting labour tasks by automating processes. The analysis of interviews complemented with visits to the companies and desk research on business documents highlights that so far labour displacement due to the adoption of automation technologies is not yet in place, while tasks and organizational reconfiguration appear more widespread. Major heterogeneity applies across plants due to the final product/service produced, the techno-organizational capabilities of the firm and the type of strategic orientation versus technological adoption. These elements also affect drivers and barriers to technological adoption. Overall, the analysis confirms the complexity in automating presumably low-value-added phases: human labour remains crucial in conducting activities that require flexibility, adaptability and reconfiguration of physical tasks. Further, human agency and worker representation, in particular the role of trade unions, are almost disregarded and not considered by the firms when
Figures - uploaded by Armanda Cetrulo
Author content
All figure content in this area was uploaded by Armanda Cetrulo
Content may be subject to copyright.
This chapter explores the research on algorithmic management in Italy, emphasizing its consequences on work, organizational processes, and inequalities. Four approaches are presented: neo-institutional, post-operaismo, sociomaterial, and media and consumption oriented. The chapter illustrates these four approaches stressing not just their theoretical premises and research results, but also the questions that emerge from them and the way they relate to issues of diversity and inequality.
Each approach offers distinct insights into the effects of algorithmic management, but altogether they identify key concerns about the unequal distribution of power, control, and agency within algorithmically managed environments, highlighting emerging inequalities related to labor rights, professional competence, and access to digital infrastructures.
This article investigates changes in routine tasks and computer use in European jobs in the period 1995–2015, putting them in the context of the debates on the future of work and the impact of automation. Digital technologies not only affect employment shifts but also shape work organization. A shift-share analysis combining European Working Conditions Survey and European Labour Force Survey data assesses to what extent recent changes in tasks are the result of changes in the structure of employment (shifts in employment across jobs) or changes in the content of work itself (transformation in the task contents and methods within jobs). The results suggest contrasting trends between observed changes in tasks measures within jobs and compositional shifts in employment for routine tasks indexes. Employment structures are de-routinizing while work itself is becoming more routine. These results seem also related to the increased use of computers at work during the same period.
In Getting the Goods, Edna Bonacich and Jake Alimahomed-Wilson (Jake B. Wilson) focus on the Southern California ports of Los Angeles and Long Beach—which together receive 40 percent of the nearly $2 trillion worth of goods imported annually to the United States—to examine the impact of the logistics revolution on workers in transportation and distribution. Built around the invention of shipping containers and communications technology, the logistics revolution has enabled giant retailers like Wal-Mart and Target to sell cheap consumer products made using low-wage labor in developing countries. The goods are shipped through an efficient, low-cost, intermodal freight system, in which containers are moved from factories in Asia to distribution centers across the United States without ever being opened.
Bonacich and Alimahomed-Wilson follow the flow of imports from Asian factories, exploring the roles of importers, container shipping companies, the ports, railroad and trucking companies, and warehouses. At each stage, Getting the Goods raises important questions about how the logistics revolution affects logistics workers. Drawing extensively on interviews with workers and managers at all levels of the supply chain, on industry reports, and on economic data, Bonacich and Wilson find that, in general, conditions have deteriorated for workers. But they also discover that changes in the system of production and distribution provide new strategic opportunities for labor to gain power. A much-needed corrective to both uncritical celebrations of containerization and the global economy and pessimistic predictions about the future of the U.S. labor movement, Getting the Goods will become required reading for scholars and students in sociology, political economy, and labor studies.
Automation represents a sensitive issue in the debate between social actors of the port-maritime industry. Automation produced a contraction of the number of dockworkers since the 1960s. However, the idea that technological innovation will produce the disappearance of work is not sustained by empirical evidence. For this reason, trade unions have been particularly watchful. Despite the discourses about robotization carried out by supply chain operators, the paradigm of the post-COVID logistics chain is still based upon the human labor cost. During the pandemic there has been a transformation in working conditions not in terms of replacing people with robots, but rather of the robotization of workers to obtain the maximum productive exploitation at the minimum wage allowed. The purpose of this article is to provide an analysis of labor relations and workers organizing in light of the automation processes in the European port of Antwerp. The article focuses on how working conditions and jobs are potentially impacted by automation in ports, and on how workers disruptive strategies are resisting to these dynamics. The following questions have been answered: How do trade unions and dockworkers respond to automation? What are the strategies implemented in the bargaining processes?
This paper contributes to an old and still unresolved question in the theory of organizations, namely, what do bosses do? Whether and to what extent managerial functions are productive or not for the well functioning of an organization has to be understood with respect to the tension between knowledge and power. Here, we start addressing such a tension with reference to the very nature of organizations. Next, we discuss its historical unfolding in two archetypical organizational modes of production, Taylorism and Toyotism. Third, these two archetypical configurations are studied by means of a model of organizations populated by three sets of agents, workers, managers, and the principal, endowed by different attributes and functions. The fitness of alternative organizational setups is studied under diverse degrees of complexity of the landscape.
This paper analyses how the introduction of advanced digital technologies affected the business model, work organisation, and job quality in selected establishments in Spain. The focus is on two technologies: 3D printing and Internet of things (IoT). Two case studies were carried out in Spain: TTI-Algeciras (stowage and logistic port container terminal) and Airbus (manufacture of aerospace and defence equipment). A qualitative research methodology through semi-structured interviews was implemented. The results show the selected digital technologies has a positive impact on the business model of TTI-Algeciras and Airbus, either by increasing efficiency and competitiveness, or by improving work organisation. The main findings in terms of job quality, are: improvements in the physical environment resulting from a reduction in occupational hazards: the upskilling of the work-force, due to the need of new technical skills; the increase in worker responsibility and autonomy to the detriment of routine tasks; and, on the negative side, an intensification of work that is now de-termined by the technology. The analysis also shows the importance of communication and new ways of organising teamwork as a crucial factor for the successful introduction of digital technolo-gies in both companies. Finally, the consequences of the restrictive measures against Covid-19 during 2020 have favoured an acceleration of technological change in the workplace.
This paper, relying on a still relatively unexplored long-term dataset on U.S. patenting activity, provides empirical evidence on the history of labor-saving innovations back to early nineteenth century. The identification of mechanization/automation heuristics, retrieved via textual content analysis on current robotic technologies by Montobbio et al. (Robots and the origin of their labour-saving impact, LEM Working Paper Series 2020/03), allows to focus on a limited set of CPC codes where mechanization and automation technologies are more prevalent. We track their time evolution, clustering, eventual emergence of wavy behavior, and their comovements with long-term GDP growth. Our results challenge both the general-purpose technology approach and the strict 50-year Kondratiev cycle, while they provide evidence of the emergence of erratic constellations of heterogeneous technological artefacts, in line with the development-block approach enabled by autocatalytic systems.
This handbook focuses on two sides of the lean production debate that rarely interact. On the one hand, management and industrial engineering scholars have presented a positive view of lean production as the epitome of efficiency and quality. On the other hand, sociology, industrial relations, and labor relations scholars focus on work speedups, management by stress, trade union positions, and self-exploitation in lean teams. The editors of this volume understand the merits of both views and present them accordingly, bridging the gaps among five disciplines and presenting the best of each perspective. Chapters by internationally acclaimed authors examine the positive, negative and neutral possible effects of lean, providing a global view of lean production while adjusting lean to the cultural and political contexts of different nation-states. As the first multi-lens view of lean production from academic and consultant perspectives, this volume charts a way forward in the world of work and management in our global economy.
The role played by technological change in employment trends has long been debated and investigated, but the evidence has proven to be inconclusive. This paper aims to shed light on this topic by critically reviewing a broad and heterogeneous body of literature on the employment implications of technical progress. To this purpose, it briefly discusses the main theories and models that underpin the empirical analysis and reviews the literature following two main criteria, namely, the proxy for technological change and the level of analysis. It also accounts for the effect of technical progress on both overall employment and on distinct occupational, educational and demographic groups. Particular attention is devoted to the results of some very recent studies that attempt to unfold the impact of complex automation technologies, especially robots, and to provide a preliminary account of the evolution, distribution, challenges and potential of Artificial Intelligence.
This paper investigates the presence of explicit labour-saving heuristics within robotic patents. It analyses innovative actors engaged in robotic technology and their economic environment (identity, location, industry), and identifies the technological fields more exposed to labour-saving innovations. It exploits advanced natural language processing and probabilistic topic modelling techniques applied to the universe of USPTO patent applications between 2009 and 2018, matched with the ORBIS (Bureau van Dijk) firm-level dataset. The results show that labour-saving patent holders comprise not only robot producers, but mainly adopters. Consequently, labour-saving robotic patents appear along the entire supply chain. Additionally, labour-saving innovations are directed towards manual activities in services (e.g. in the logistics sector), activities entailing social intelligence (e.g. in the healthcare sector) and cognitive skills (e.g. learning and predicting).