No full-text available
To read the full-text of this research,
you can request a copy directly from the authors.
WhatsApp? Opportunities and Challenges in the Use of a Messaging App as a Qualitative Research Tool
Abstract
This article evaluates the use of the popular Mobile Messaging App (MMA) WhatsApp as a way to conduct qualitative research with geographically dispersed samples. Through the use of a case study of Latino expat-wives around the globe, we show how traditional methods of qualitative interviewing were adapted and evolved through the use of this application. Findings suggest that WhatsApp is a valuable tool for conducting qualitative research with specific advantages over other MMAs and VoIPs due to its familiarity amongst the target group and its flexible blending of video, audio, and written forms of communication. Particularly its use on smartphones led to interactions that went beyond regular face-to-face interviews, thus allowing us access normally only gained in ethnography studies. While this can be a gain in terms of building rapport and increase the depth of data collection, it also brings new challenges in terms of ensuring data quality, interpreting non-verbal cues and ensuring high ethical standards.
... Duoethnography [26,32,33] was conducted among the authors between February and April of 2023, using WhatsApp as media, which can be useful in qualitative research [34][35][36]. Andreas, Laren, and Kolistar had completed 3 years of post-secondary polytechnic education leading to the award of a diploma prior to entry into undergraduate program. In Singapore, 3 years of post-secondary polytechnic education provides a combination of theoretical and hands-on training with internships aiming to equip graduates with skills suitable to enter the workforce. ...
This article discusses the literacy practices and experiences of four students from migrant backgrounds who entered a federal public university in Brazil through a public call specifically designed for this group. In the field of Critical Applied Linguistics, we take a decolonial stance on internationalization and academic literacies. Research data were generated using tools such as questionnaires, semi-structured interviews, and WhatsApp. The analysis focused on three main aspects: (i) ‘mismatches’ between the participants’ expectations and the curricular structure of their undergraduate courses; (ii) the opacity of certain aspects of academic literacy and curricular organization; (iii) issues related to identity in interaction with peers. The research findings point to the ways in which language education policies can be developed with a view to promoting inclusion in higher education for students from migrant backgrounds.
Qualitative research with gifted youth presents unique challenges because of their tendency to display qualities such as perfectionism, overexcitability, and asynchronous development. Studying gifted youth in cultural contexts marked by high power distance between young people and adults can further compound these challenges by limiting gifted youths’ feelings of psychological safety during data collection. As a result, gifted youth often withhold information or give perceived culturally appropriate answers to adult researchers’ queries. Drawing on a larger phenomenological study of the formation of self-concept among eight Malaysian gifted youth aged between 18 and 25 years old, this article describes how an innovative application of combining semi-structured interviews with WhatsApp social messaging diaries helped minimize the power imbalance between the researcher and youth participants. The paper describes the unique methodological strategy of combining in-depth phenomenological interviews with WhatsApp diary entries to collect data from a hard-to-reach population. Specific techniques employed included using a conversational interview style, self-disclosing personal information to build trust, and validating participants’ feelings and experiences are discussed. Open-ended WhatsApp diary prompts and an extended time provided a sense of anonymity which allowed participants to recall their past and discuss sensitive experiences. Combining these techniques facilitated in-depth exploration into the lived experiences and challenges of being gifted, and how giftedness shaped participants’ self-concept. This is the first known study to document the use of social messaging applications as an effective journaling method for creating a familiar and safe space for special needs groups in high power distance cultures to share their experiences and feelings.
Covid-19 has changed the way research can be conducted. The present literature review, based on 29 studies (2008–2020), investigates and compiles existing research to identify possibilities and limitations of using digital interviews within social work, sociology and adjacent disciplines. The results show that digital interviews can enhance long-distance participation, and that they may be cost-effective. However, technical difficulties can arise that adversely affect the quality of the interviews. Concerning sensitive topics (e.g., victimization, health issues, sexuality), more rich data can be reached with digital options than with in-person options, but it can be difficult to read visual cues, as the camera only captures the participants’ upper body. Based on these results, it is important to strike a balance between the positive and negative aspects associated with digital interviews, and to understand that digital interviews are something different than in-person interviews, with their own logic and rules.
This article addresses a largely neglected area of study in sociology, namely the consecration of people in elite communities. Through the notion of ‘consecrating exclusion’, I explore how Sweden’s foremost elite community Djursholm was founded in 1889, and how its aura and character as an exclusive neighbourhood are maintained today. Data come from historical material and a five-year ethnographic study consisting of field observations, interviews and archival material. I analyse how Djursholm was created as a sanctuary for the economic elite in Sweden and that its foremost purpose has been to socially elevate its residents, making them appear honourable and morally superior. I report how the community has defended its borders by various practices of exclusion, and how Djursholm aims to present itself as a role-model, a ‘shining city upon a hill’ which is critical to its social standing and status. The study contributes to the sociology of elites in three ways: (a) theoretically through the notion of ‘consecrating exclusion’, by synthesizing ideas on social and moral distinction with ideas on symbolic boundaries and moral hierarchies; (b) empirically by presenting in-depth qualitative data on the construction and maintenance of a peculiar elite community, noting that few studies have reported data from a neighbourhood designated as ‘elite’ from the start; and (c) methodologically by drawing on a mix of methods including historical documents, interviews and participant observation in order to examine both historical and contemporary aspects of ‘consecrating exclusion’.
WhatsApp is a popular platform primarily for informal communication. It has 1.5 billion users worldwide. Though there are increasing numbers of studies looking at the use of WhatsApp in various formal settings, its use in social research remains under-studied. We have used WhatsApp in several research projects. In this article, we analyse our use of WhatsApp within two studies conducted in 2019. We analysed the content of messages and counted the messages sent by each member to our WhatsApp groups. We also analysed the feedback received from our research assistants on the use of WhatsApp groups in research. We show in this article that WhatsApp has created new opportunities for better communication and management of fieldwork to meet a tight schedule and that this improved the overall quality of the project. We offer lessons learned for improving the use of WhatsApp in research processes.
Background
The ongoing COVID-19 pandemic and the lockdown measures have forced clinicians across the world to look on telemedicine. Although migraine as such seems an ideal option for telemedicine, a systematic study reviewing feasibility, efficacy, and advantages of current advanced telecommunication technologies in children with migraine is lacking.
Methods
Clinical details of telephonic consultations performed between March 25 and June 4, 2020, including migraine characteristics, analgesic/prophylactic drug regimens, headache frequency/severity/disability, compliance, drug-related/unrelated adverse effects and unavailability of drugs were recorded. Suitable change in the dose/commercial brand of drug regimen and the addition of new drugs were done as required. Voice call, text messages, picture/video messages, and all other possible measures were used to accumulate maximum clinical information in real time. Unless contacted for trivial reasons, most children were later followed up telephonically to ensure health care concern was resolved and to fill up one 6-item trichotomous quality control questionnaire.
Results
A total of 146 telephone consultations were performed in 51 participants. Thirty-six patients were identified to have 42 significant clinical events (worsening clinical status/partial response to medications [18; 44%], drug-related adverse effects [10; 19%], unrelated systemic complaints [7; 13%], and worsening of headache due to stress/triggers [7; 13%]). In the rest of the patients, the query of the caregiver included concern regarding COVID-19–related symptoms. Twenty-nine children required increment in drug dose or addition of new drug or commercial brand. Around 90% of caregivers were satisfied with the quality of teleconsultation.
Conclusion
Teleconsultation is a feasible and efficacious option, with excellent caregiver satisfaction for children with migraine.
Qualitative researchers face unique opportunities and challenges as a result of the disruption of COVID-19. Although the pandemic represents a unique opportunity to study the crisis itself, social distancing mandates are restricting traditional face-to-face investigations of all kinds. In this article, we describe options and resources for researchers who find themselves needing to alter their study designs from face-to-face qualitative data collection to a “socially distant” method. Although technologies are constantly changing, we review the latest videoconferencing services available to researchers and provide guidance on what services might best suit a project’s needs. We describe options for various platforms and applications including information about enhanced security applications for researchers collecting sensitive patient health information. Concerns about these technologies including security of the platform and logistical needs such as computer equipment are also discussed. Special attention is given to ethical issues when transitioning research efforts to online venues.
Access to prisons in England and Wales is becoming ever more restricted to researchers and all projects must have sufficient links to Her Majesty’s Prison and Probation Service (HMPPS) priorities to be considered. What are the alternatives when there is no such link or when access has otherwise been denied? This article focuses on one possible solution – conducting a qualitative interview via letter.
Drawing on my own experience of conducting such interviews with prisoners maintaining innocence, I document how the method can work in practice. Although not without difficulty, written interviews are capable of producing rich, qualitative data and provide benefits to both the researcher and researched when compared to traditional face-to-face interviews. I ultimately demonstrate how interviews via letter offer a valuable alternative when interacting with people, not only in prison but across all secure estates.
This article contributes to scholarship on digital sociology by addressing the methodological challenge of gaining access to hard-to-reach online communities. We use assemblage theory to argue how collaborative efforts of human participants, digital technologies, techniques, authorities, cultural codes and the human researcher co-determine aspects of gaining access to online subjects. In particular, we analyse how credibility and reflexivity are assembled in an online research context. This is exemplified by our own experiences of researching hackers that dispute surveillance and the social embeddedness of darknet drug market users. In this article, we demonstrate the utility of an assemblage perspective for understanding the complexities involved in negotiating access to hard-to-reach communities in digital spaces.
How do people use media technologies in everyday life and how do they make sense of them? This is one of the core questions in media and communication studies, gaining even more in relevance in light of the rapidly changing, convergent media environment. Yet, rich and context-sensitive data about media and technology use are difficult to generate when media consumption is increasingly pervasive, ubiquitous, and often goes on in passing. At the same time, the full potential of smartphones in qualitative research has not yet been realized. The mobile instant messaging interview (MIMI) introduced and assessed in this paper is intended to fill this gap by exploiting some of the unique communication and multimedia features offered by mobile instant messaging apps. Drawing on diary techniques and on the tried and tested mobile experience sampling method (MESM), the MIMI uses WhatsApp for an in situ exploration of distinct settings and situations of social action (e.g., media usage). To substantiate the approach, the results of a pilot study conducted with young smartphone users are presented, discussing the advantages and drawbacks of mobile instant messaging interviews in detail, from the researcher’s as well as the participant’s point of view.
Objectives
To explore health-worker perspectives on security, improving safety, managing constrained resources and handling mass casualties during besiegement in Syria.
Design
A qualitative study using semi-structured key informant interviews, conducted remotely over WhatsApp and Skype, and analysed thematically using inductive coding.
Setting
Secondary and tertiary health facilities affected by besiegement in Aleppo (from July to December 2016) and Rural Damascus (from August 2013 to February 2018).
Participants
Twenty-one male Syrian health-workers and service-users who had experienced besiegement and targeting of their health facilities.
Results
Participants described four related challenges of: (i) conflict-related responses, particularly responding to mass casualties; (ii) targeted attack responses, particularly preventing/surviving facility bombings; (iii) besiegement responses, particularly mitigating severe resource constraints; and (iv) chronic risk responses, particularly maintaining emotional resilience. Mass casualty response involved triage and training to prioritise mortality reduction and available resources, for example those with greatest need and likelihood of survival. Targeting response was largely physical, including fortification, working underground, reducing visibility and services dispersal. Besiegement response required resource conservation, for example, controlling consumption, reusing consumables, low-technology equipment, finding alternative supply routes, stockpiling and strengthening available human resources through online trainings and establishing a medical school in Ghouta. Risk responses included managing safety worries, finding value in work and maintaining hope.
Conclusion
Besieged health-workers were most affected by severe resource constraints and safety concerns while responding to overwhelming mass casualty events. Lessons for targeting/besiegement planning include training staff and preparing for: (i) mass casualties, through local/online health-worker training in triage, emergency response and resource conservation; allowing task-shifting; and providing access to low-technology equipment; (ii) attacks, through strengthened facility security, for example, protection and deterrence through fortification, working underground and reducing visibility; and (iii) besiegement, through ensuring access to internet, electricity and low-technology/reusable equipment; securely stockpiling fuel, medicines and supplies; and establishing alternative supply routes.
Background
WhatsApp (WA) is the most recent and attractive applicative among Smartphone users. The use of WA in healthcare environment has been shown of multiple benefices. Mozambique team involved in 2017 bed nets universal coverage campaign (UCC) implemented a distant mentoring strategy using WA. This study aims to perform a descriptive analysis of the use of WA as a supplementary tool for mentoring provincial and district health teams during bed nets universal coverage campaign in Mozambique.
Methods
Using WA, a qualitative study was carried out between March and July 2017. Seven WA groups were created. One group for central-level team, and six groups corresponding to each implementation province. The WA content was analyzed, grouped into separate themes, and subject to information triangulation among researchers and group participants. Saturation guided the quantity and quality of information.
Results
A total of 511 members were included in all WA groups. Of these, 96% were provincial WA groups. A total of 24,897 messages (text and images) were exchanged in all WA groups. The main communication form was text (22,660–91%), followed by images (2237–9%). Five themes emerged from content analyses: 1) administrative/financial, 2) logistic, 3) planning and implementation, 4) monitoring and evaluation, and 5) best practice.
Conclusions
The use of WA during universal coverage bed nets campaign implementation in Mozambique fostered central-level coordination, providing implementation support to district and provincial teams, and promoting wider and timely information sharing among group members.
Despite advancements, there remains relatively little research about how researchers navigate their bodies and emotions in the context of field research. Perhaps because it represents a threat to ideas about objective or value-free research, qualitative researchers may receive the least amount of practical training about how their bodies and emotions matter in the field. The prevailing assumption is that researchers will eventually find their way or organically develop the pivotal relationships that they need to conduct their work. This uncertainty can be a tremendous source of anxiety for researchers new to the field and even for those seasoned researchers initiating new projects. In this article, I explore the factors that shape the meanings that research participants attach to researchers’ bodies and emotions and, similarly, how researchers’ emotions are implicated in their research. Drawing on constructivist grounded theory and critical feminist methodologies, I use specific examples from my ethnographic research in Brazil to highlight the complex and contradictory ways that researchers’ bodies and emotions are perceived by potential research participants and can be managed in order to enhance ethnographic research. Ultimately, this presentation is intended to explore the challenges and possibilities created when researchers marshal their bodies and emotions to bring their whole self to research.
Qualitative researchers struggle to study the transient fields of social network sites like Twitter through conventional ethnographic approaches. This paper suggests that, in order to step further, we should distinguish between the relatively stable ‘contextual’ fields of bounded online communities and the fluid, ‘meta-fields’ resulting from the aggregation of scattered communicative contents based on their metadata. Both these two intertwined layers of the digital environment interplay with users’ online social practices – which are embedded within offline everyday life and vice versa. While Internet ethnography largely dealt with contextual digital fields, recent developments in the realm of online research allow the ethnographic exploration of digital meta-fields and their publics. This shift recalls Marcus’ appeal for a multi-sited ethnography but, in fact, goes further beyond, towards a truly ‘un-sited’ ethnography. I highlight and discuss the main methodological implications of meta- and contextual fieldworks by presenting an exploratory study of European exchange students’ Facebook identities.
Background:
The advent of telemedicine has allowed physicians to deliver medical treatment to patients from a distance. Mobile apps such as WhatsApp Messenger, an instant messaging service, came as a novel concept in all fields of social life, including medicine. The use of instant messaging services has been shown to improve communication within medical teams by providing means for quick teleconsultation, information sharing, and starting treatment as soon as possible.
Objective:
The aim of this study was to perform a comprehensive systematic review of present literature on the use of the WhatsApp Messenger app as an adjunctive health care tool for medical doctors.
Methods:
Searches were performed in PubMed, EMBASE, and the Cochrane Library using the term "whatsapp*" in articles published before January 2016. A bibliography of all relevant original articles that used the WhatsApp Messenger app was created. The level of evidence of each study was determined according to the Oxford Levels of Evidence ranking system produced by the Oxford Centre for Evidence-Based Medicine. The impact and the indications of WhatsApp Messenger are discussed in order to understand the extent to which this app currently functions as an adjunctive tool for telemedicine.
Results:
The database search identified a total of 30 studies in which the term "whatsapp*" was used. Each article's list of references was evaluated item-by-item. After literature reviews, letters to the editor, and low-quality studies were excluded, a total of 10 studies were found to be eligible for inclusion. Of these studies, 9 had been published in the English language and 1 had been published in Spanish. Five were published by medical doctors.
Conclusions:
The pooled data presents compelling evidence that the WhatsApp Messenger app is a promising system, whether used as a communication tool between health care professionals, as a means of communication between health care professionals and the general public, or as a learning tool for providing health care information to professionals or to the general population. However, high-quality and properly evaluated research is needed, as are improvements in descriptions of the methodology and the study processes. These improvements will allow WhatsApp Messenger to be categorically defined as an effective telemedicine tool in many different fields of health care.
This study was carried out to identify the benefits and drawbacks of using mobile social network application WhatsApp in the education of Secondary Education students. In this research, survey model was used and open-ended question form to 145 students together with semi-structured interview technique to 6 students were employed and answer to the same research question was sought by using data of different nature.The data were analysed by content analysis and phenomenologic analysis methods and some of the screenshots of students’ posts are given as they are when necessary, which made possible the inspection, comparison and verification of each data one another. The benefits and drawbacks of using WhatsApp for educational purposes, which students normally use for communication purposes, are listed under the subheadings of technique, education and academic. Results indicate that WhatsApp has the potential to provide a natural and unstructured learning environment. Accordingly, by taking the benefits and drawbacks of WhatsApp and the like into account, it is advised to support their educational use.
Background
Instant messaging applications have the potential to improve and facilitate communication between hospital doctors and students, hence generating and improving learning opportunities. This study aims to demonstrate the feasibility and acceptability of instant messaging communication to supplement medical education for medical students whilst on clinical attachment.
Methods
A total of 6 WhatsApp Messenger (WhatsApp Inc.) groups were created for medical students on clinical attachment. These were used to provide communication within Problem Based Learning (PBL) groups for a duration of 8 weeks. The frequency and type of communication were recorded. Students’ opinions were evaluated through a structured interview process at the end of the study period. A thematic analysis was performed on the content of the instant messaging groups and on the results of the structured interviews.
Results
All of the participants were active in their respective messaging groups (19 students and 6 tutors). A total of 582 messages, 22 images and 19 webpage links were sent. Thematic analysis on content of the instant messaging groups identified the following themes: organisational, educational and social. Thematic analysis on the content of interviews identified themes such as the ease of use of instant messaging, benefit of instant messaging to foster understanding and learning, and the ability to access recorded discussions.
Conclusion
The findings of this study illustrate a method by which communication within PBL groups can be facilitated by the use of instant messaging. The results indicate the feasibility and acceptability of WhatsApp Messenger in supplementing PBL teaching for medical students, and provides a framework for studies to investigate use amongst larger cohorts of students.
More and more attention is put by sociologists on the relation between cities, development and the activities and profiles of the people attracted by cities themselves. Brussels is a particularly vivid example of this relation, being so influenced by the massive percentage of European high-level migrants, called Expats, who live there on a temporary or a permanent basis. The article, besides trying to define what an Expat is, provides an exploratory outline of how they are perceived and they perceive themselves. Moreover, the article analyses their sense of community, showing that speaking of a coherent Expats’ community, as it is commonly done by Brussels’ institutions, might be quite imprecise.
CHWs used WhatsApp with their supervisors to document their work, spurring healthy competition and team building between CHWs in the 2 pilot sites. While there was considerable variation in the number of times each participant posted messages—from 1 message to 270 messages—in total they posted nearly 2,000 messages over 6 months. 88% of messages corresponded to at least 1 of 3 defined supervisory objectives of (1) creating a social environment, (2) sharing communication and information, or (3) promoting quality of services. ABSTRACT An estimated half of all mobile phone users in Kenya use WhatsApp, an instant messaging platform that provides users an affordable way to send and receive text messages, photos, and other media at the one-to-one, one-to-many, many-to-one, or many-to-many levels. A mobile learning intervention aimed at strengthening supervisory support for community health workers (CHWs) in Kibera and Makueni, Kenya, created a WhatsApp group for CHWs and their supervisors to support supervision, professional development, and team building. We analyzed 6 months of WhatsApp chat logs (from August 19, 2014, to March 1, 2015) and conducted interviews with CHWs and their supervisors to understand how they used this instant messaging tool. During the study period, 1,830 posts were made by 41 participants. Photos were a key component of the communication among CHWs and their supervisors: 430 (23.4%) of all posts contained photos or other media. Of the remaining 1,400 text-based posts, 87.6% (n = 1,227) related to at least 1 of 3 defined supervision objectives: (1) quality assurance, (2) communication and information, or (3) supportive environment. This supervision took place in the context of posts about the roll out of the new mobile learning intervention and the delivery of routine health care services, as well as team-building efforts and community development. Our preliminary investigation demonstrates that with minimal training, CHWs and their supervisors tailored the multi-way communication features of this mobile instant messaging technology to enact virtual one-to-one, group, and peer-to-peer forms of supervision and support, and they switched channels of communication depending on the supervisory objectives. We encourage additional research on how health workers incorporate mobile technologies into their practices to develop and implement effective supervisory systems that will safeguard patient privacy, strengthen the formal health system, and create innovative forms of community-based, digitally supported professional development for CHWs.
Visual content is a critical component of everyday social media, on platforms explicitly framed around the visual (Instagram and Vine), on those offering a mix of text and images in myriad forms (Facebook, Twitter, and Tumblr), and in apps and profiles where visual presentation and provision of information are important considerations. However, despite being so prominent in forms such as selfies, looping media, infographics, memes, online videos, and more, sociocultural research into the visual as a central component of online communication has lagged behind the analysis of popular, predominantly text-driven social media. This paper underlines the increasing importance of visual elements to digital, social, and mobile media within everyday life, addressing the significant research gap in methods for tracking, analysing, and understanding visual social media as both image-based and intertextual content. In this paper, we build on our previous methodological considerations of Instagram in isolation to examine further questions, challenges, and benefits of studying visual social media more broadly, including methodological and ethical considerations. Our discussion is intended as a rallying cry and provocation for further research into visual (and textual and mixed) social media content, practices, and cultures, mindful of both the specificities of each form, but also, and importantly, the ongoing dialogues and interrelations between them as communication forms.
The main purpose of this study is to examine the use of WhatsApp by the social science research scholars of the Karnatak University, Dharwad, Karnataka State. A structured questionnaire was designed and distributed to 145 regular research scholars, out of which 139 duly filled in questionnaires were received back with a response rate of 95.86 %. The results of the survey reveal that majority, i.e. 91.36 % respondents are aware of Facebook, followed by Google+ and Youtube; the research scholars are not only using WhatsApp for general use but also for academic / research purpose; though the access is denied for Social Networking Sites (SNSs) in the Karnatak University. But still the respondents are using these SNSs for their academic purpose.
This article explores the tensions that arise when professionally educated Swedish migrant women relocate to a temporary expatriate wife status, with a particular focus on the transnational household as a “contact zone” between expats and migrant domestic workers in Singapore. Based on interviews and ethnographic work with 13 Swedish women and one month of fieldwork in the Swedish community in Singapore in spring 2009, the article investigates the women's altered positions as “trailing spouses” and employers from an intersectional perspective that highlights the politics of difference between women with regard to constructions of race, femininity and intimacy. In this context, the article explores how processes of globalisation, transnational migration and division of labour are played out between the different migrant women in the household sphere, thus broadening contemporary discussions by including privileged practices and positions in transnational migration. As expatriate wives, the Swedish women were often locked into conservative frames, oriented towards “family values”, negotiated in relation to (former) ideologies of gender equality and (new) power relations in the household sphere.
Mounting evidence shows that smartphone usage heavily disrupts our work life and social activities. Moreover, it is possible that overuse could resemble addictive tendencies. A key contributing factor to smartphone overuse seems to be usage of the messaging application WhatsApp. Although WhatsApp is one of the most commonly used communication applications on smartphones, research in this area is scarce. Given the huge societal debate on the impact of smartphone usage on our daily lives, the present study undertook a large-scale investigation in order to provide numbers on smartphone usage generally-and use of WhatsApp in particular, with the aim of providing a basis for a scientific debate.
In a large sample of N = 2,418 users, we recorded WhatsApp behaviour over a 4 week period.
Our data show that use of WhatsApp accounted for 19.83% (= 32.11 min) of all smartphone behaviour (compare: Facebook only 9.38% = 15.19 min). The mean of general daily smartphone usage was 161.95 min. Females used WhatsApp for significantly longer periods of time than males and younger age was associated with longer duration of WhatsApp use. While the personality trait Extraversion was positively associated with daily WhatsApp use, Conscientiousness showed an inverse correlation with the length of daily WhatsApp use.
The numbers on smartphone usage in the present study show that the smartphone dominates our daily life. In particular WhatsApp is a driving force, here. Given the length of daily smartphone and WhatsApp usage, more studies need to be conducted to better understand smartphone usage.
This article discusses methodological dilemmas in ethnographic research with first-generation Swedish migrant women living in the United States. From a (white) Swedish researcher perspective, it seeks to disentangle aspects of shared privileges between researcher and participants and constructions of white spaces in a non-Swedish context. What does it mean to pass as a white, middle-class Swede in research, and how are white privileges being upheld in such acting? How are class differences equalized when ethnography is conducted outside the national class system where internal hierarchies may be renegotiated? The article argues that the use of “methodological capital” (Gallagher 2000), such as embodied capital and passing strategies that might be necessary to reach specific groups of examination, may also reproduce structural privileges by not intervening into normative assumptions of race, class, gender, and sexuality. In these circumstances, the article inquires into what can be learned from studying privileged groups and, thereby, what may we fail to see.
Based upon an ethnographic study of western expatriate (expat) wives in Beijing, this paper describes these women's 'patriarchal bargain' and the emotional labor it involves. Relocation entails pressures to support the husbands' careers in various ways, interruption of their working and social life, and increased economic, and social dependency. At the same time, however, it also allows them to enjoy leisure and prestige, and to conduct a privileged life style. This bargain demands an emotional labor on the women's part: an ongoing effort to feel good with their life in Beijing. The study focuses on the strategies the women use in order to cope with ambivalence, to be content, and to demonstrate contentment.
This article presents a brief account of research which embraced the notion of research participant choice by adopting a flexible approach to the medium through which the semi-structured interviews were conducted. The following short paper provides an insight into the ways in which using Skype as a research medium can allow the researcher to reap the well-documented benefits of traditional face-to-face interviews in qualitative research, while also benefiting from the aspects Holt suggests telephone interviews bring to such research.
The article is an analysis of the methodology used to study a community spawned from an Internet website devoted to a television serial. In the five and a half years the site was in existence, its real-time, linear, archived Posting Board spawned a community. Herein, we discuss how our work at the site offers insights into significant concepts in the practice of ethnography. In particular, we are concerned with such questions as: How much distance is necessary between the ethnographer and her site/subjects? Is distance necessary? Who is inscribing whom? We also discuss the generative problem of anonymity and how this concern has opened up our perceptions of ourselves and our field site.
This paper explores the shifting, multiple modalities of Britishness, colonialism and whiteness in a changing social landscape. Set in postcolonial Hong Kong, it draws on research with white British expatriates to explore the ways in which identities and relations are changing since the handover from British to Chinese rule. For many British expatriates, the decision to migrate was a career and lifestyle choice, motivated by a desire to progress within their lives. However, once there, Hong Kong offers a new racial context in which identities are to be performed, meaning that the negotiation of new lives is not a simple or abstract transnational transposition. In addition, the dynamic social and political context of Hong Kong is mediated through expatriate contexts in diverse and complex ways. Colonialism can be seen to persist in many of these contexts, suggesting that postcolonial ways of being a British expatriate in Hong Kong are still very much in process.
This article examines Swedish migrant women to the United States. It asks how racially privileged European migrants adapt to US racial and gender hierarchies that require them to relinquish their economic security and gender autonomy in a neoliberal state? Drawing upon interviews and focus group discussions with 33 Swedish women and three of their spouses, and participant observation between 2006 and 2008 in a network for Swedish speaking women living in the US, the article discusses how a group of ‘white’ migrant women who arrive in the US with an ideology of gender egalitarianism negotiate a more socially conservative and economically vulnerable lifestyle, as the wives (and potential ex-wives) of upper-middle-class men. The article argues that while Swedish women benefit from their racial and social privileges in the US they lose their sense of economic security, acquiring new anxieties that make them reluctant to renounce their Swedish citizenship which they conceive of as a ‘flexible’ resource.
Much social science research dictates that the most productive mode for producing narrative data is through face-to-face interviews, with other modes of data production assumed to be ‘second best’. This research note makes a unique contribution to this debate by reflecting on a research project which used telephones to produce participant narratives. It draws on data from both the researcher’s field notes and the participants themselves, who were asked after the narrative interview about their experiences of participating in a seemingly ‘strange’ research encounter. Furthermore, it describes the particular ideological, methodological and practical benefits that using telephones produced and reflects how such findings speak to Stephens’ (2007) recent work concerning telephone interviewing. This research note concludes that the use of telephones should be seriously considered as a preferred alternative to face-to-face interviews when considering how to conduct narrative interviews with particular groups of participants.
Focus groups are a well-used research method in the social sciences. Typically, they are conducted in person to generate research insights through group discussion and interaction. As digital technologies advance, there have been efforts to consider how to conduct focus groups in an online format, often using computer-based tools such as email, chat and videoconferencing. In this article, we test the potential of smartphone-based mobile messaging as a new method to elicit group-level insights. Based on empirical analysis and comparison of in-person and WhatsApp group chat focus groups conducted in Singapore, we find that WhatsApp group chat does have the potential to generate well-elaborated responses and group interaction, particularly among younger, digitally fluent participants. However, the quantity and richness of the conversation still do not match that of the in-person focus groups, and further innovation may be needed to improve mobile messaging as a qualitative research method.
Humanitarian research with Syrian refugees can be difficult to conduct in-person, due to COVID-19 containment, security, and logistics issues. We assessed whether the online implementation of a brief, culturally grounded resilience measure would yield reliable responses for use with children and adolescents in the Middle East region. We implemented an online survey screening for socio-economic status, insecurity, prosocial behaviour, and resilience (using the Child Youth Resilience Measure, CYRM) with 119 Syrian refugees (14–18 years old; 74 male, 45 female) living in Jordan. Responses were compared with in-person data, available for a separate cohort of 324 Syrian refugees, previously sampled in Jordan with the same survey instruments. The online CYRM produced reliable and valid responses, as shown by analyses of internal reliability, convergent and divergent validity, and 7-day test-retest consistency. We reflect on logistic, ethical, and methodological challenges of online surveys, and suggest ways to plan and execute online research with hard-to-reach, crisis-affected communities.
Introduction
Routine diabetes care changed during the COVID-19 pandemic due to precautionary measures such as lockdowns, cancellation of in-person visits, and patients’ fear of being infected when attending clinics. Because of the pandemic, virtual clinics were implemented to provide diabetes care. Therefore, we conducted this study to assess the impact of these virtual clinics on glycaemic control among high-risk patients with type 2 diabetes mellitus (DM).
Methods
A prospective single-cohort pre-/post telemedicine care intervention study was conducted on 130 patients with type 2 DM attending a virtual integrated care clinic at a chronic Illness center in a family and community medicine department in Riyadh, Saudi Arabia during the COVID-19 pandemic.
Results
The mean age of the participants was 57 years (standard deviation (SD) = 12) and the mean (SD) duration of diabetes was 14 (7) years. Over a period of 4 months, the HbA1c decreased significantly from 9.98 ± 1.33 pre-intervention to 8.32 ± 1.31 post-intervention (mean difference 1.66 ± 1.29; CI = 1.43–1.88; P <0.001). In addition, most in-person care visits were successfully replaced, as most patients (64%) needed only one or two in-person visits during the 4-month period, compared with typically one visit every 1–2 weeks in the integrated care programme before the pandemic for this group of high-risk patients.
Discussion
The current study found a significant positive impact of telemedicine care on glycaemic control among high-risk patients with DM during the COVID-19 pandemic. Moreover, it showed that telemedicine could be integrated into diabetic care to successfully replace many of the usual in-person care visits. Consequently, health policy makers need to consider developing comprehensive guidelines in Saudi Arabia for telemedicine care to, ensure the quality of care and address issues such as financial reimbursement and patient information privacy.
Contemporary research on children affected by migration in Southeast Asia has examined the impact of mobility on their life chances, choices and overall welfare. Extending this concern, this article seeks to address these questions in the context of privileged migration. Specifically, it asks how the mobility of children whose parents work for aid agencies in low-income countries shapes the way they understand and negotiate experiences of privilege, as well as their everyday encounters with poverty. Based on ethnographic research with young people and their families in Cambodia, the findings suggest that parents and children may envisage their international mobility as a chance for personal growth, specifically as manifest in the form of ‘open-mindedness.’ Such positive discourses are complicated, however, by a simultaneously engendered sense of superiority toward those who are less mobile. They are also intertwined with practices of ‘bracketing’ possible frictions arising from their interactions with children of local elite members. While the young people’s proximity to poverty provides opportunities for locally-based service-learning activities, connections with their parents’ work can remain abstract. The article therefore suggests that this form of international mobility may not, in itself, enable a critical engagement with poverty or with their own and others’ privilege.
In this article we propose a framework of credibility and approachability for researchers to use as they prepare for fieldwork and write up their data. Highlighting intersectional perspectives from two women and scholars of color, this framework translates the important theoretical critiques of dichotomous thinking (for example, insider-outsider) into methodological practice. We argue that credibility and approachability are not just performed by researchers, but are also perceived by respondents and placed on researchers’ bodies. By conceptualizing credibility and approachability as both performed behaviors and perceived characteristics, we are able to incorporate the researcher’s positionality, the standpoint of the researched, and the power-laden particularities of the interaction in our data analyses and fieldwork reflections for the benefit of both researchers and readers.
Drawing from the results of focus group interviews conducted between 2006 and 2010 in Japan, this paper examines the functions of emoji. Now that emoji have gained global recognition as seen in mobile applications, examining the way Japanese teens use emoji offers some insight into the way emoji use is practiced among teens in the global cultural context. The results highlight two functions of emoji in the context of mobile interactions: emoji allow Japanese teens to manage communication climate as well as to construct and express their aesthetic selves. Further research is needed to investigate to what extent these interaction norms, symbolic meanings, and electronic emotions are applicable to various cultural contexts in the era of smart phones. Such efforts will promote our further understanding of both current and future trends of teens' mobile emoji use, emotional experiences, sense of the self, and relational concerns.
https://firstmonday.org/ojs/index.php/fm/article/view/5826
This paper compares the working lives of different generations of British expatriate women living in Johannesburg, South Africa. The city has strong and established transnational connections with Europe and consequently has a substantial population of white, highly skilled professionals who have come to take advantage of the benefits that South Africa has consistently delivered to whiteness. However, now nearly twenty years since the post-apartheid Government came into office, an important question to ask is how aims for racial equality are playing out in everyday life. This paper explores this question by drawing on new research evidence which looks at the changing labour market fortunes of British women migrants in South Africa. I argue that whilst the resources of whiteness/Britishness are becoming increasingly less certain, contemporary migrants may still draw upon their transnational advantages to maintain their expectations of cultural and economic privilege.
The article explores how the Internet and email offer space for participants to think and make sense of their experiences in the qualitative research encounter. It draws on a research study that used email interviewing to generate online narratives to understand academic lives and identities through research encounters in virtual space. The article discusses how the asynchronous nature of email helps to facilitate this by allowing research participants to contribute to research in their space and according to their own preference in time, and engage in a process of reflection and interaction. However, it also argues for the construction of more collaborative approaches to research that acknowledge their right to use the temporal nature of space and time that email offers to construct, reflect upon, and learn from their stories of experience in their own manner, and not merely to the researcher’s agenda. It concludes by recognizing the importance of email as a research tool for capturing the complexity of social interaction online.
When conducting qualitative research, the modern-day researcher has a variety of options available in order to collect data from participants. Although traditional face-to-face interviews remain prominent, innovative communication technologies, such as Skype, have facilitated new modes of communication. While potential research populations have become increasingly geographically dispersed, technological advancements and software have made communicating over large distances more feasible. Because of this, research is no longer limited to face-to-face accessible participants, as online methods have facilitated access to global research participants. This article presents the experiences of two PhD researchers using Skype to interview participants. While findings show that there are benefits and drawbacks to the utility of Skype, this article argues that synchronous online interviewing is a useful supplement or replacement to face-to-face interviews. Concluding comments acknowledge that more research is required to more comprehensively understand how technologies challenge the basic assumptions of the traditional face-to-face interview.
Ethnographic research is increasingly concerned with how the internet operates within our everyday life. This article attempts to offer a methodological contribution of online communication and an exploration of initial empirical data generated with this methodology. The article calls for a specification of how ethnography can be applied appropriately to the study of relationships online. It departs from the real versus virtual dichotomy, offering a user-centred methodology to study interpersonal communications on the internet. It suggests the use of three main strategies to pay tribute to the characteristics of uses online: multi-situated, online and offline, and flexible and multimedia data collection methods. This approach facilitates a holistic analysis of the way in which social information and communication technologies operate within society in everyday life. It deals with the problem of defining the setting of research online and proposes an expanded ethnography. The article specifies details of this methodology for research into interpersonal communications and emotions online. It does so by drawing on empirical data generated in a study on everyday life and emotions on the internet. Epistemic questions related to this methodological approach will also be discussed. Overall, the exemplification suggests that the methodological approach proposed here is able to capture the uses and understandings of the internet.
This article explores the author's experiences of conducting both face-to-face and telephone interviews with elite and ultra-elite respondents. It draws upon the author's PhD research that uses a Sociology of Scientific Knowledge perspective to understand the social construction of macroeconomics. The article demonstrates how this perspective, and contributions from broader methodological texts, shaped the evolving research practice. The author reflects upon the distance between themselves as a relatively novice researcher and the high status position of the elite and ultra-elite respondents. This is followed with a discussion of several practical issues that arose from the research experience that would usefully inform the work of any researcher considering utilising telephone interviews. The article concludes that telephone interviewing with elite and ultra-elite respondents is both a productive and valid research option.
Abstract Social media Websites (SMWs) are increasingly popular research tools. These sites provide new opportunities for researchers, but raise new challenges for Institutional Review Boards (IRBs) that review these research protocols. As of yet, there is little-to-no guidance regarding how an IRB should review the studies involving SMWs. The purpose of this article was to review the common risks inherent in social media research and consider how researchers can consider these risks when writing research protocols. We focused this article on three common research approaches: observational research, interactive research, and survey/interview research. Concomitant with these research approaches, we gave particular attention to the issues pertinent to SMW research, including privacy, consent, and confidentiality. After considering these challenges, we outlined key considerations for both researchers and reviewers when creating or reviewing SMW IRB protocols. Our goal in this article was to provide a detailed examination of relevant ethics and regulatory issues for both researchers and those who review their protocols.
In recent years, the interdisciplinary fields of colonial and postcolonial studies have been enriched by nuanced analyses of the ways in which racialised colonial identities (cross-cut by gender, class and sexuality) have been enacted in particular settings. Nevertheless, the quantity and quality of knowledge about the lives of European colonials and settlers can be held in stark contrast with the relative scarcity of studies of those who might be regarded as their modern-day equivalents: contemporary ‘expatriates’, or citizens of ‘Western’ nation-states who are involved in temporary migration processes to destinations outside ‘the West’. These contemporary expatriates are rarely considered through a postcolonial framework. As a corrective, this special issue of JEMS draws together eight articles, each of which explicitly engages in different ways with this theoretical concern. In this introductory paper we argue for the significance of the past in shaping contemporary expatriate mobilities and note postcolonial continuities in relation to people, practices and imaginations. While discussing the resonances across various geographical sites, we emphasise the need to also consider the particularity of postcolonial contexts. Finally, we suggest that we need to broaden the current, somewhat myopic focus on Western expatriates, to understand them in relation to other groups of migrants, particularly in globalising cities, and to include the perspectives of locals.
This article looks at the negotiation and construction of new white subjectivities in the changing global workplace of Hong Kong. It explores how recent changes in the social and political landscape are being accompanied by complex transformations of work and working identities. Drawing on research conducted with white expatriates in the period since the return to Chinese rule in 1997, it reveals that whiteness, Britishness and gender are simultaneously both critical and unstable concepts that affect the ways in which these changing working identities are being managed and performed. The article explores interviews with a selection of British expatriates working in different contexts and identifies the key discourses that they draw upon as resources to position themselves as they talk about their working lives. These show that, while the colonial heritage is still evident, the interplay between global and local discourses and the formation of white, gendered subjectivities means that spaces are being created to renegotiate the established privileges and forms of entitlement on which work relationships have hitherto been based.
This is the authors' final draft of the paper published as Journal of Geography in Higher Education, 2004, 28(1), pp.143-152. The definitive version is available at www.informaworld.com, via DOI: 10.1080/0309826042000198710
Use of the Internet in research is a relatively new phenomenon offering a potentially valuable research resource that, although increasingly used, appears largely untapped in nursing and healthcare more generally. This paper discusses methodological and ethical issues that need consideration when designing an Internet-based study concluding that, in general, online research methods are simply adaptations of traditional methods of data collection. Issues such as the representativeness of the data and ethical concerns are discussed. It considers whether the ethical dilemmas faced by online researchers differ from those faced by those seeking to use other, more 'traditional' approaches. Using the example of a study that employed the Internet as a means of distributing questionnaires, this paper shows that this can be an efficient and effective means of gathering data from a geographically dispersed sample. Furthermore, since typewritten data is obtained in the same format from all respondents, the need for transcription and the potential for error are reduced potentially enhancing the quality of any such study.
The message is the medium. Mobile instant messaging apps in the mobile communication ecosystem
- J M Aguado
- I J Martínez
Aguado, J. M., & Martínez, I. J. (2020). The message is the medium. Mobile instant messaging
apps in the mobile communication ecosystem. In R. Ling, L. Fortunati, G. Goggin, S.
S. Lim & Y. Li (Eds.), Oxford handbook of mobile communication and society (pp.
439-454). Oxford University Press.
Mobile methods: The collection of social scientific data on-and with-mobile media
- J Boase
Boase, J. (2020). Mobile methods: The collection of social scientific data on-and with-mobile
media. In R. Ling, L. Fortunati, G. Gog-gin, S. S. Lim, & Y. Li (Eds.), The Oxford
handbook of mobile communication and society (pp. 113-128). Oxford University
Press.