By 2050, 70% of the world’s population will be urban, forcing more people to live on less land, consume more energy, and generate more CO2 emissions. These pressures suggest a new urban infrastructure is needed to mitigate challenges, so citizens and support systems can thrive. One current solution is to build smart cities – urban areas that harness the power of information and communication
... [Show full abstract] technologies (ICT) and networked devices (aka the Internet of Things or IoT). This data-driven utopia is predicted to solve many challenges related to rapid urbanization, such as climate change, crime, poverty, and traffic congestion. However, the volatile, unpredictable, complex, and ambiguous (VUCA) nature of cities makes delivering such utopian visions a challenge. To compound matters, this paper draws on evidence from design thinking research that four prejudices or biases are unlikely to make our cities smart anytime soon: (a) the rationalist paradigm, guided by mathematics; (b) the ecological paradigm, guided by science; (c) the technocratic paradigm, guided by engineering; and (d) the humanistic paradigm, guided by psychology. Based on our review of design bias and its impact on decision-making and user experience, a new Agile Urbanism Blueprint (AUB) is proposed. The AUB aims to help architects and urban planners understand that design tools and methods are context dependant. For example, in VUCA contexts such as cities, neither rationalist, technocratic, ecological, or humanistic methods alone can map interactions fast or accurately enough to solve problems. A more VUCA-responsive solution would be to create an urban infrastructure to harness intelligence amplification via brain-machine interfaces and wearable sensors. Such real-time user feedback systems may help architects and planners collect more powerful user data sets, enabling them to build solutions that adapt to dynamic changes of complex systems. Feedback systems also have the potential to boost levels of user engagement and interaction in citizen-led urbanism. Ultimately rendering our cities, communities, and democracy smarter and more resilient to future challenges.