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Fostering Multi-stakeholder Collaboration Through Co-production and Rewarding
Abstract
This paper describes a digital tool to foster sustainable engagement of stakeholders in collaborative processes, namely Collaborative Environment. A distinguishing aspect of the tool is its co-production model-based project management and its emphasis on reusability. The paper also reasons on how this tool should be effectively complemented to realize long-run and effective stakeholder collaboration, which is essential in bringing about social innovation. KeywordsCo-productionMicroservicesSustainable development
With contemporary development of digital technology and smart cities initiatives, citizen co-production has created a new government-citizen interface. However, it remains inconclusive whether such citizen-government collaboration has achieved the fundamental goal of improving service quality for citizens. In this research, we tested the relationship between e-participation as a form of co-production and service performance, using multiple large longitudinal datasets from a smart city mobile platform. The results of the analysis show that citizen e-participation, in providing service feedback, is positively associated with the clearance rate of urban service requests in subdistrict service units, after controlling for various factors. We also found that the effect size of e-participation on service performance varies between different types of city services. E-participation has a stronger relative influence on complex problems that may involve multiple agencies, than with simple routine services.
In the last chapter, you created the Microsoft 365 environment to begin your journey through the collaboration apps. The first app I will discuss is SharePoint, which has gone through a few iterations and with each release gets better and better. SharePoint is Microsoft’s answer to document management, sites, and collaboration; it serves as an integration backbone for many of Microsoft’s other products, such as OneDrive, Teams, and Power Automate.
Human computation or Human-based computation (HBC) is a paradigm that considers the design and analysis of information processing systems in which humans participate as computational agents performing small tasks and being orchestrated by a computer system. In particular, humans perform small pieces of work and a computer system is in charge of orchestrating their results. In this work, we want to exploit this potential to improve the take-up of e-service usage by citizens interacting with governments. To that end, we propose Citizenpedia, a human computation framework aimed at fostering citizen’s involvement in the public administration. Cit-izenpedia is presented as a web application with two main components: the Question Answering Engine, where citizens and civil servants can post and solve doubts about e-services and public administration, and the Collaborative Procedure Designer, where citizens can collaborate with civil servants in the definition and improvement of new administrative procedures and e-services. In this work, we present the design and prototype of Citizenpedia and two evaluation studies conducted: the first one, a set of on-line surveys about the component’s design, and the second one, a face-to-face user evaluation of the prototype. These evaluations showed us that the participants of the tests found the platform attractive, and pointed out several improvement suggestions regarding user experience of e-services.
This paper starts with the observation that liberal and discursive perspectives have been dominant in academic analyses of the role of technology in the future of democracy. The perspective of democracy as a participatory practice is largely ignored by academic investigations of electronic democracy. This paper argues that new technologies increasingly enable citizens to organize their own forms of public value production in a Do It Yourself DIY State: governance without government. The DIY State should not be seen as utopia. Although the DIY State may reflect the hippy ideal of a supportive community, it could also take the form of a 'jungle' where only the fittest survive. A further understanding of this form of democracy, of the way it is affected by new technologies, and of the remaining role for government, is needed to inform public debate and practices.
How to assess digital co-production in public services? Towards a survey among co-producers and end-users
- I Radtke
- N J Hoevens
- T Brandsen
- M Honingh