Article
To read the full-text of this research, you can request a copy directly from the authors.

Abstract

Knowledge sharing (KS) is key for a successful supply chain (SC), and the role of information systems has been widely studied as a means to facilitate formal KS. Although critical in practice, the role of social media in informal KS within the internal SC is not sufficiently examined, even though they are intensively used for that purpose in certain specific cultural contexts. To what extent do social media contribute to KS within the internal SC functions in a cultural context where informalization is preferred? The article relies on a case study conducted in a manufacturing company in China where ERP implementation failure allowed two social media (WeChat and DingTalk) to play a growing role in the KS within the internal SC. The case study analysis follows the knowledge-based view dimensions: transferability, capacity for aggregation, and appropriability. The findings highlight the distinct role of these social media and illustrate the role of cultural dimensions in a context where informalization is preferred.

No full-text available

Request Full-text Paper PDF

To read the full-text of this research,
you can request a copy directly from the authors.

Article
Full-text available
Many companies are currently investing in artificial intelligence (AI) because of its potential to increase customer satisfaction or financial performance. However, the success rates in implementing AI systems are low, partly due to technology-centric approaches that neglect work practices. This study draws on Bourdieu’s theory of practice to highlight the potential power shift related to AI in customer relationship management, based on the concepts field, capital, and habitus. Two longitudinal case studies were conducted to understand the power shift related to AI implementation. These two AI systems were designed with the objective to support employees. However, subsequently, their implementation changed the balance of power with a significant shift towards more management control, resulting in a devaluation of employees’ work practices. The paper discusses implications for theory and practice in terms of the discrepancies and power shifts following the introduction of AI systems to support customer relationship management.
Article
Full-text available
Purpose This study aims to investigate the factors from four dimensions that have an effect both on formal and informal knowledge sharing (FKS and IKS) and the relationship between knowledge sharing (KS) and task performance in Chinese manufacturing. Design/methodology/approach The structural equation modeling approach was applied to hypothesis testing according to the data collected from employees of manufacturing companies through the online questionnaire. A total of 530 valid responses were obtained. Findings The results indicate that level of knowledge structure, self-efficacy, leadership support and KS culture all have a significant positive effect on both FKS and IKS while trust only positively affects FKS and information technology support positively affects IKS. Both FKS and IKS positively contribute to the task performance of manufacturing companies. Research limitations/implications This study merely considered the impact of six factors on KS from four perspectives. Consequently, the relationship between some important other factors and KS is not revealed. In addition, the results of this study indicate that there might be a more complicated relationship between these factors and KS than the model constructed by this study. Therefore, in future research, more influencing factors could be considered in the research framework, and a multilevel model, such as a model considering the mediation effect, could be further explored. Practical implications According to the results, both FKS and IKS play a significant role in promoting organizational task performance, which is worthy of attention by the managers of manufacturing companies. In addition, the relationship between the different factors and the FKS and IKS found in this study provides specific guidance for improving the organizational KS practice. Originality/value First, previous studies considered the construction of explicit KS and tacit KS models based on the content of KS while this study considered FKS and IKS from the perspective of the process and approach of KS. Second, this research has clearly defined the level of knowledge structure from the perspective of knowledge ontology and verifies the positive effect of this factor on KS, providing a new theoretical perspective for exploring KS factors.
Article
Full-text available
Purpose Technological firms increasingly depend on open innovation to compete in hypercompetitive markets. To openly engage the creativity of a multitude of private actors, firms can rely on crowdsourcing. Crowdsourcing challenges global companies as they span organizational boundaries to attract multiple local partners. Global companies must engage in boundary spanning to successfully communicate and create a sense of community with smaller local partners despite status and cultural differences. The collaboration between Google and developers in China deserves to be studied in particular, because it operates within a restricted market. Design/methodology/approach This paper argues that crowdsourcing for innovation on a global scale requires effective boundary spanning capabilities. These boundary-spanning practices ensure smooth cooperation with the crowd and solve problems relating to differences in status and organizational contexts. This study applies Bourdieu's theory of practice including the concept of capital (economic, intellectual, social and symbolic) to understand the social relationships between Google and a growing community of Chinese developers. It also draws on a case study including ten semistructured interviews, which have been triangulated with internal documents and data from selected websites. Findings Four types of capital (symbolic, intellectual, social and economic) have been identified as important devices to understand the sources of power and the stakes of Googlers and developers in the joint field. These types of capital contribute to structure the social fields in which developers and Google cooperate and their practice. The success of the collaboration between Google and Chinese developers can arguably be attributed to Google's ability to create boundary-spanning activities in order to reduce the endowment differential in the four types of capital and improve their communication. Therefore, this research provides a deep and conceptualized description of boundary-spanning practices, as well as providing a useful contribution for managers involved in crowdsourcing via platform in culturally different markets. Research limitations/implications The main limitation of this study is methodological in nature, relating to the absence of interviews with board members of Google China who are reluctant to speak about Google activities in China for political raisons. This restriction is partly counterbalanced by the analysis of publicly available secondary data such as news and communications. Practical implications This research has generated practical recommendations for managers of organizations, which require optimal boundary spanning for crowdsourcing. Managers must understand the different sources of social boundaries between their organization and the crowd. The crowd should be segmented into smaller groups with distinctive identities, and organizations should systematically design boundary-spanning activities to address each boundary of each segment. The boundary-spanning activities involve a specific set of tools, programs and platforms to address the target group. Efficient boundary spanning depends on the necessity to select boundary spanners with high cultural intelligence and communication skills. Social implications This paper draws on Bourdieu's theory of practice to investigate the role of boundary spanning in crowdsourcing for innovation, specifically in the joint field between Google and Chinese developers. This research reveals how boundary objects such as developer documents, websites, programs and events are essential for developers to be able to participate on Google's platform. Companies should be prepared to invest in the design and delivery of boundary-spanning activities and objects, knowing that these are also a locus for negotiation with local partners. Originality/value This research contributes to the literature by applying the boundary-spanner theory to Google crowdsourcing practices within a restricted market. Bourdieu's theory of practice has proven to be a potent perspective with which to better understand the positive role of boundary spanners in the joint field between Google and Chinese developers. Moreover, this practice perspective has not been used in prior research to highlight power relations in crowdsourcing for innovation. This study has shown that, in addition to boundary objects, boundary spanners can also contribute in the transfer of intellectual capital, which is the pivotal resource for boundary spanning in this field.
Article
Full-text available
While social media has become an integral part of modern-day life, it is a largely overlooked topic in supply chain business-to-business setting. This study utilizes dyadic survey data collected from both supplier account managers and their customers to explore social media's impacts in the digitalized supply chain context. Drawing upon the knowledge-based view of the firm, the study proposes and tests a conceptual model. Results indicate that supplier account manager's social media use can increase his or her product and competitor knowledge, which can positively influence customer outcome. Further, the moderation test suggests that when perceived customer demandingness is high, the relationship between social media use and knowledge will be stronger. This study draws much-needed attention to social media as an emerging digital supply chain management too.
Article
Full-text available
With an advancement of digital technology, excessive screen time has become a grave concern. This has pushed researchers and practitioners to focus on digital well-being. Screen time during COVID-19 has further increased as a result of public health measures enforced by governments to curb the pandemic. With the global societies under lockdown, the only medium to stay socio- emotionally connected was the digital one. A lack of comprehensive empirical overviews on screen time in COVID-19 era in the present literature prompted us to conduct this review. The present review attempts to understand the virtual social connectedness, excessive use of digital technology, its consequences and suggest strategies to maintain healthy use of digital technology. Results reveal that screen time has increased drastically during COVID-19. Though there are mixed consequences of prolonged screen time use and blurred understanding between healthy and unhealthy social connectedness over digital media, the suggestions for negative implications on (physical and) mental health warrant a strict need for inculcating healthy digital habits, especially knowing that digital technology is here to stay and grow with time.
Article
Full-text available
The current research studied the relationship between cultural values and tacit and explicit knowledge sharing behavior in the context of sustainable organizations. The sample consisted of 751 workers from Colombian organizations. It was found that sharing explicit and tacit knowledge correlated with the cultural dimensions of uncertainty avoidance, individualism–collectivism, and paternalism. On the other side, sharing tacit and explicit knowledge did not correlate with the cultural dimensions of power distance and masculinity–femininity. For organizational managers interested in knowledge sharing, a lesson is to facilitate environments of low uncertainty, care about the needs of workers, and have high collective values such as respect and interest in what others do. These values are essential for the promotion of knowledge sharing, which in turn contributes to sustainable organizations. From the theoretical point of view, the study opens a new line of research that integrates cultural studies and knowledge management to investigate the differential impact of cultural values on tacit and explicit knowledge sharing in organizational contexts.
Article
Full-text available
Purpose The formation of international joint ventures (IJVs) is one of the prevalent approaches for Western companies to conduct business in China. Yet, doing business in China is difficult for many firms, partially because of the institutional voids that are created by weak formal institutions. The paper aims to focus on the role of guanxi (an informal institution and a company capability that fills such institutional void) in the formation and management of IJVs. Design/methodology/approach A systematic literature review on the role of guanxi in IJV formation and management is conducted based on papers published in top international business journals between 2005 and 2020 – in total, 47 papers are included in the review. Findings The findings of the study are presented in four themes, namely, the role of guanxi as social capital in IJV formation, the role of trust in guanxi-based IJVs, the role of control mechanisms in balancing high reliance on trust in guanxi-based IJVs and the role of guanxi in managing inconsistencies in the regulatory environment. The analysis also reveals that guanxi has a positive effect on the development of IJVs if control between the parent firms is well balanced; otherwise, guanxi can trigger opportunism and leads to failures. Practical implications The study unravels how guanxi leads to successful outcomes in IJV formation and management, which assist managers who operate IJVs with their decision-making. Originality/value To the best of the authors’ knowledge, no previous paper has critically analysed the literature on IJVs using a guanxi perspective at micro (personal), meso (business) and (macro) governmental levels. This approach allows for providing more nuanced view of the role of guanxi in the formation and management of IJVs and aligns more closely with managerial decision-making.
Article
Full-text available
Purpose This paper aims to investigate the moderating effects of the role a plant plays in a manufacturing network on the relationships between its level of integration with other plants in the same manufacturing network (referred as “internal manufacturing network integration” in this paper), its interactions with suppliers/customers (referred as “external supply chain integration” in this paper), and its operational performance. Design/methodology/approach This paper is based on the data from the sixth version of International Manufacturing Strategy Survey (IMSS VI). Specifically, this paper uses a subset of the IMSS VI data set from the 606 plants that identified themselves as one of the plants in a manufacturing network. Findings The results demonstrate plant role has a moderating effect on the relationship between internal manufacturing network integration and external supply chain integration, but not on the relationship between external supply chain integration and operational performance. Our research also highlights that plant role moderates the mediating effect of external supply chain integration on the relationship between internal manufacturing network integration and operational performance. More importantly, it indicates that if a plant wants to significantly increase its operational performance, it will have to strengthen its linkages with supply chain partners, no matter which role it plays in manufacturing network. Originality/value This paper supplements the existing research by developing further understandings on the relationship between internal manufacturing network integration, external supply chain integration and operational performance. Specifically, it examines the influence of plant role on such relationship and reveals the essence about in what context (in terms of plant characteristics) internal manufacturing network integration influences the operational performance of a plant in a manufacturing network through external supply chain integration.
Article
Full-text available
In a context of growing risks and casualties, our objective is to understand the balance of power in the governance of the global maritime chain. A Bourdieusian perspective on global governance puts the stakes and conflicts of interest between actors and the domination reproduction mechanisms at the centre of the analysis. We mobilise the four dimensions of Bourdieu’s habitus concept to understand the importance of the classification societies in the field of maritime supply chain governance: (1) shared tacit knowledge to safeguard their capital endowment and reputation for quality, (2) a social disposition to enhance the value of informational capital, (3) relational activities and lobbying, and (4) an historical position that relies on close collaboration with national administration and with actors throughout the industrial shipping chain. An exploratory field was led with major actors of the maritime safety world to describe how classification societies benefit from the different forms of habitus to sustain their leading role in the global maritime safety.
Article
Full-text available
The aim of the study is to recognize the pattern of the interactive association between SC operational capability and corporate competitive capability for improving performance. Moreover, the study is based on analyzing the influence of SC integration on the interactive relation as a strategic lever. There is a need to consider potential implications of efficient relation between SC operational capability and corporate competitive capability to develop integrated and coherent strategies for the strategic role of SCM. The decisions linked with the sourcing of products, planning capacity, conversion into final products, distribution, communication, demand management, and delivery is regarded as SC operational capability. The study has opted the SEM-PLS for the analysis of the data, which is among the most recent and robust data analysis technique especially for the structural issues in social sciences. The data is collected with the aid of a questionnaire which was developed basing on the prior studies. It has been stressed by previous studies on manufacturing strategy and SCM that the decisions of SCM must be aligned and strategic with the business strategy of the firm. However, consistent results have not revealed by previous literature about the shape of the interactive association between SCM strategy and corporate strategy. There are several implications of this study for theory developers and academicians. The previous frameworks of supply chain practices based on the context of developed countries have been extended by this research by incorporating various dimensions of SCI practices in the context of a developing country. The study has focused on manufacturing firms in Indonesia.
Article
Full-text available
Purpose The first purpose of this paper is to situate and conceptualise ambiguity in the operations management (OM) literature, as connected to supply chain decision-making (SCDM). The second purpose is to study the role of ambiguity-coping mechanisms in that context. Design/methodology/approach This research uses the behavioural decision theory (BDT) to better embed ambiguity in a generic SCDM framework. The framework explicates both behavioural and non-behavioural antecedents of ambiguity and enables us to also ground the “coping” mechanisms as individual and organisational level strategies. Properties of the framework are illustrated through two “ambiguous” events – the 2011 Thai flood and Covid-19 pandemic. Findings Three key findings are documented. First, ambiguity is shown to distinctively affect supply chain decisions and having correspondence with specific coping mechanisms. Second, the conceptual framework shows how individual coping mechanisms can undermine rational-based organisational coping mechanisms, leading to “sub-optimal” (poor) supply chain decisions. Third, this study highlights the positive role of visibility but surprisingly organisational “experiential” learning is imperfect, due to the focus on “similar” past experience and what is known. Originality/value The paper is novel in two ways. First, it introduces ambiguity – an often neglected concept in operations management – into the supply chain lexicon, by developing a typology of ambiguity. Second, ambiguity-coping mechanisms are also introduced as both individual and organisational strategies. This enables the study to draw distinctive theoretical and practical implications.
Article
Full-text available
Recent years have witnessed great progress in the adoption and use of emerging information technologies (ITs) in China. The growing popularity of enterprise social media (ESM) in Chinese enterprises and the resulted innovation practices offer a great opportunity to unearth and explicate related theories and assumptions. In this article, we employ the organizational information processing theory (OIPT) to study the innovative use cases of ESM in China and explore their possible contributing factors through a multicase-analysis approach. Specifically, we collect the data about the organizations using DingTalk in China as well as those using Workplace in other countries. After classifying generic use cases into two categories (basic and application), we apply this proposed classification scheme to analyze our collected case data. We identify and investigate the innovative use cases of ESM in the Chinese workplace and discuss the possible factors contributing to such innovations in Chinese enterprises. Our research makes significant contributions to the literature by studying the innovative use cases in the ESM context. In addition, our study provides valuable insights for practitioners to learn how to effectively design and implement ESM.
Article
Full-text available
Free download link for 50 days: https://authors.elsevier.com/a/1anly4sj-4lxgi Epidemic outbreaks are a special case of supply chain (SC) risks which is distinctively characterized by a long-term disruption existence, disruption propagations (i.e., the ripple effect), and high uncertainty. We present the results of a simulation study that opens some new research tensions on the impact of COVID-19 (SARS-CoV-2) on the global SCs. First, we articulate the specific features that frame epidemic outbreaks as a unique type of SC disruption risks. Second, we demonstrate how simulation-based methodology can be used to examine and predict the impacts of epidemic outbreaks on the SC performance using the example of coronavirus COVID-19 and anyLogistix simulation and optimization software. We offer an analysis for observing and predicting both short-term and long-term impacts of epidemic outbreaks on the SCs along with managerial insights. A set of sensitivity experiments for different scenarios allows illustrating the model's behavior and its value for decision-makers. The major observation from the simulation experiments is that the timing of the closing and opening of the facilities at different echelons might become a major factor that determines the epidemic outbreak impact on the SC performance rather than an upstream disruption duration or the speed of epidemic propagation. Other important factors are lead-time, speed of epidemic propagation, and the upstream and downstream disruption durations in the SC. The outcomes of this research can be used by decision-makers to predict the operative and long-term impacts of epidemic outbreaks on the SCs and develop pandemic SC plans. Our approach can also help to identify the successful and wrong elements of risk mitigation/preparedness and recovery policies in case of epidemic outbreaks. The paper is concluded by summarizing the most important insights and outlining future research agenda.
Article
Full-text available
Abstract Purpose-Companies today observe an increase in the complexity and vulnerability of their supply chains (SCs) as a result of global scale networks and a turbulent environment. The purpose of this paper is to explore knowledge management (KM) as a potential way of reducing SC vulnerability and answer the following question: how does inter-organisational KM influence efforts to reduce SC vulnerability? Design/methodology/approach-Drawing on the resource-based view and the knowledge-based view (KBV), a single case study in the energy industry is conducted by collecting various data through interviews, observations and internal documents. Findings-This edifying case study indicates that a lack of KM hinders any attempt to mitigate SC vulnerability. Research limitations/implications-This research shows several limitations such as data privacy, generalisation and the decision to study an atypical SC. Practical implications-The paper points out in a dedicated section the key actions a company should take in order to develop the required characteristics of knowledge expressed in the KBV. Originality/value-This is the first qualitative research that investigates the relationships between SC vulnerability and KM, and more particularly in a recycling context where a strong research gap exists.
Article
Full-text available
We conducted a single-case study analysis of a global leading manufacturer of carton packaging for food and beverages, to reveal linkages between knowledge sharing (KS) and lean management (LM) and examine the moderating role of corporate culture. Such linkages, ensure that lean knowledge acquired during a company’s transformation from conventional management to lean, is appropriately shared to all interested parties. In this context, the study findings revealed that there are enablers (e.g., employee involvement in decision making; common targets and goals) and disablers (e.g., time constraints; extreme workload; complicated KMS) of KS in a lean context. Firms need to take into account both enablers and disablers in order to minimize “knowledge waste” and achieve successful lean outcomes. These KS-LM relationships highlight a need for organizations to depart from the mere operational view of lean to a holistic one by drawing attention to a “soft” paradigm into the maximization of lean.
Article
Full-text available
Business markets are facing major changes due to an increasing digitalization trend and consequent changes in buying behaviors. Practitioners and academics alike have started to emphasize social selling as a novel way to tackle these emerging opportunities and challenges at the sales force level. Since research in this area remains embryonic and fragmented, we adopt a discovery-oriented research approach and conceptualize social selling and its key facets based on a systematic literature review and a field study involving thought leading social selling professionals. The findings indicate a need to extend the research focus from social media usage into a concept which comprehends social selling as a broader application of digital marketing principles at the individual salesperson level. Social selling leverages social and digital channels for understanding, connecting with, and engaging influencers, prospects and existing customers at relevant customer purchasing journey touchpoints for building valuable business relationships. We relate the construct to other close selling approaches and explicate its organizational strategy components as well as performance outcomes. The findings advance current understanding of the role of sales in contemporary business markets and have implications for sales and marketing theory and practice.
Article
Full-text available
We investigate the role of multi-stakeholder meta-organisations (MO) in sustainable supply chain management (SSCM). Through an exploratory case study on the Roundtable on Sustainable Palm Oil (RSPO), we contribute to extant SSCM literature by highlighting how sustainability principles emerge in a collective space (roundtable) and then are diffused along and across palm oil supply network, involving direct actors in the palm oil supply network, such as producers and traders, but also manufacturing companies from several industries and sectors. The presence of an MO in the supply chain may change the environment for its members, creating a space for collective action and cooperation. However, some bias in the MO’s governance and decision-making mechanism may limit the positive contribution to SSCM.
Article
Full-text available
The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.
Article
Full-text available
In response to globalization, diversification, and other organizational drivers, managers continue to seek organizational designs that promote integration. We study this phenomenon by focusing on requirements and mechanisms for internal supply chain integration (SCI). Using qualitative interview data, we examine how managers in manufacturing firms integrate internal supply chain activities. We elaborate and extend the information processing view by studying why organizations integrate (integration requirements) and how integration mechanisms are associated with different integration requirements. Four patterns of integration requirement–mechanism linkages emerged from our study, depicting integration mechanisms that are associated with a particular integration requirement, and those that are not. We provide a detailed examination of the multidimensional nature of integration requirements, as well as an increased understanding of how integration mechanisms are used to manage different integration requirements. These findings offer deeper insights into organizational integration, enhancing the understanding of integration in the context of internal supply chains, while also contributing to the literature on organizational design. For supply chain managers, these findings describe ways in which organizational design decisions can support internal SCI efforts with varying aims. Link:http://onlinelibrary.wiley.com/doi/10.1111/jbl.12165/epdf?author_access_token=_R9eQUSq06oMqOrweKZb5Ita6bR2k8jH0KrdpFOxC67tbpBltJ8HCnqHpPtI8Mm_H7HmkwP5j3uyMfhyr9lc_J7F-EnnUqffizDvZxXwq_BY_qNYePGG5Aaqb6m1zaCE
Article
To ensure the continuity of their activities, companies implement supply chain risk management (SCRM) approaches to reduce their vulnerability towards risks and secure their supply chain. However, implementing SCRM approaches and the effectiveness of risk mitigation depends greatly on the types of risks considered. In this paper, we focus on a specific source of risk linked to critical materials, i.e., the availability and accessibility of raw materials in relation to geopolitical, economic, environmental and/or technical contexts. Critical materials are a significant source of vulnerability for supply chains, and their identification via criticality assessment methodologies is a topic of growing concern. Based on a literature review, we elaborate a conceptual model integrating material criticality assessment into SCRM. This model can be considered as the first step in building a global framework positioning critical materials as a key factor for supply chain risk management.
Article
Building on resource-based, dynamic capabilities and knowledge-based views, we examine how enterprise social media (ESM) usage leads to organisational decision-making effectiveness, and consequently improves organisational (operational and social) performance during environmental disruption. We also investigate the mediating roles of organisational agility, ESM infrastructure and knowledge sharing on the relationship between ESM usage and decision-making effectiveness. To empirically test this model, data was collected through a survey from the employees of public/private emergency and disaster management organisations during COVID-19 pandemic in Bangladesh. The results confirm that ESM usage indirectly affects decision-making effectiveness, which ultimately improves organisations’ operational and social performance. Organisational agility and ESM infrastructure are strong mediators of the link between ESM usage and decision-making effectiveness, while the mediating effect of knowledge sharing through ESM is weaker. In addition to presenting theoretical rationale and empirical evidence, the study enables us to outline policy guidelines for social media managers of disaster management organisations, who must develop ESM strategies in order to boost operational and social performance. This study makes a preliminary attempt to empirically investigate ESM's innovative usage in emergency and disaster management situations.
Article
Flexible coupling - weakness or strength? Evidence in the post-implementation of an ERP system International organizations face different challenges throughout the global implementation process of their Enterprise Information System (EIS) and face various contradictions of meanings and routines arising from institutional logics that may conflict with the essence of their EIS. Our study indicates that institutional plurality produces different behavior from one department to another and that, faced with the constraints imposed by the EIS, local teams use loosely coupled practices. This study contributes to complement previous research conducted by (Berente & Yoo, 2012) and presents evidence of flexible coupling manifestations little treated in the literature, in a context of analysis also less exploited as is the post-implementation analysis of an ERP system in multinational organizations.
Article
Guanxi is one of the most special phenomena in China, which is considereded as the center of Chinese social order. No matter from politics to business, or from official circles to ordinary people, Guanxi plays a pivotal role. Employees’ behavior is important to the operation of an organization, while what do employees think determines what they will do. Based on Guanxi, trust and related theories and empirical studies, this paper classified coworker Guanxi as acquaintances relationship, and presued its structural composition. Besides this paper proposed the model between coworker Guanxi, interpersonal trust and job performance, and made an empirical analysis using questionnaire to collect data by SPSS25.0 and AMOS21.0. This research findings are as follows:(1)coworker Guanxi are composed of four dimensions: affective relationship, instrumental relationship, obligatory relationship, and face;(2)the effect of coworker Guanxi on interpersonal trust was discussed. Affective relationship, obligatory relationship, instrumental relationship and face all have a positive impact on Guanxi trust, both affective and obligatory relationship have positive effects on moral trust and ability trust. The effect of face on moral trust is negative; (3)the influence of interpersonal trust on job performance was expolored. Moral trust, ability trust and Guanxi trust have positive effects on job dedication, task performance and interpersonal promotion; (4)the mechanism of the influence of coworker Guanxi on job performance was expolored. Research shows that Guanxi is a basis of trust, which is still valued in Chinese organizations. Empirical analysis shows that ability and moral trust play an important influence in coworker Guanxi mechanism, while the impact of Guanxi trust is limited, which indicates that in organizational operation, it main depends on ability and integrity that is different from general dual relationship.
Article
Purpose Reducing employees’ knowledge hiding is vital for enterprise managers. The development of enterprise social media brings opportunities for them to manage employees’ knowledge-hiding behaviors. However, whether the use of enterprise social media inhibits or promotes knowledge hiding is still unclear. The purpose of this study is to explore how enterprise social media usage affect employees' knowledge hiding. Design/methodology/approach Based on the intrinsic and extrinsic motivation model, this paper proposes a research model to investigate the relationship between enterprise social media usage and knowledge hiding, using a structural equation modeling analysis of 288 employees’ data. Findings The results show that work-related public social media usage has an inhibiting effect on employees’ knowledge hiding, whereas the effect of work-related private social media usage on employees’ knowledge hiding is not significant; socially related public social media and private social media usage has a promoting effect on employees’ knowledge hiding; and job engagement acts in a positive moderating role between socially related private and public social media usage and evasive hiding. Originality/value First, this paper contributes to knowledge-hiding literature by revealing the relationship between enterprise social media usage and knowledge hiding. Second, this study contributes to motivation theory by clarifying how the use of enterprise social media with different motivations affects knowledge hiding. Third, this paper also contributes to knowledge-hiding literature by revealing a boundary condition, namely, job engagement.
Article
Purpose This study aims to investigate the impact mechanism of supply chain relationship quality on knowledge sharing and firms’ innovation performance during supply chain collaborative innovation. Design/methodology/approach A conceptual model linking supply chain relationship quality, knowledge sharing and firms’ innovation performance is developed, and the hypotheses of the relationships among them are proposed. To test these hypotheses with structural equation modeling, this study conducts a survey of 287 Chinese manufacturing firms that carried out collaborative innovation with supply chain partners. Findings Supply chain relationship quality has a significant positive effect on tacit knowledge sharing but its positive effect on explicit knowledge sharing is not significant. Both explicit and tacit knowledge sharing across supply chain enterprises positively influence firms’ innovation performance. Supply chain relationship quality influences firms’ innovation performance directly as well as indirectly through the mediating roles of explicit and tacit knowledge sharing. Originality/value This study provides empirical evidence of supply chain relationship quality’s direct and indirect effects through explicit and tacit knowledge sharing on firms’ innovation performance. This study also provides supply chain practitioners with better understanding of the importance of developing relationship quality and knowledge sharing across supply chain as they are positively associated with firms’ innovation performance.
Chapter
This paper examines knowledge sharing in supply chain by developing analytical models to minimize knowledge sharing uncertainty. Analogies from thermodynamics are used to describe the phenomenon in supply chain knowledge sharing. The study finds that distance and sender capacity are important to reduce knowledge sharing uncertainty. Furthermore, higher contact frequency between the sender and the receiver without considering sender capacity is proven to be insignificant to reduce uncertainty. This mechanism provides a new approach to explicate knowledge sharing in supply networks. It also serves as a deep-rooted opening point for supplementary empirical assessment. The mechanism facilitates managers to expand their understanding of composite circumstances embedded into global supply networks to share their knowledge. With enhanced understanding, managers can spotlight their actions, increasing their firms’ competitiveness. This study provides a deeper theoretical understanding of knowledge sharing in supply networks with a practical approach.
Article
Organizations continue to make investments in social media with the hope that it will help their sales force in improving engagement with customers. The academic literature on social media use in business markets has supported the growth and utilization of such technology; however, much more work is needed. This article, building upon the recent scholarly advances and considering a managerial perspective, offers suggestions to guide future academic research examining the links between social media use and customer engagement within the B2B sales domain. Several research questions are presented under the four broad topics, namely utility of social media technologies, context matters, social media pitfalls, and futuristic social media applications.
Article
User Experience ‘UX’ Design is an emerging discipline that facilitates digital project creation. To date, this new discipline lacks an explanatory theoretical framework in the field of design and management sciences. This article addresses the research question: How can an analogical approach to SCI be used to study the relationship between UX designers and other digital players? Following an abductive reasoning, we designed iterative loops between theory and practice. The study focuses on patterns observed in data collected through semi-directive UX Designer interviews. Thus, we formulated a hypothesis: the SCI theoretical framework can serve as an analogical analysis framework to better understand the relationships between UX designers and other players in a digital project. We present the empirical results using the SCI framework. Our results enabled us to propose a theoretical framework ‘Digital Project Integration’ following an analogy with SCI and suggest a future research agenda based on this framework.
Article
This paper identifies interpersonal guanxi between boundary spanners as an individual-level antecedent of partner firms' extra-role behavior (ERB) in interfirm relationships. Drawing on interfirm governance and the guanxi literature, we propose that guanxi between boundary spanners at the operational level may promote partner firms' ERB through two governance strategies: interfirm trust and relationship-specific investment. We analyze 268 pairs of sales managers and salespeople in a variety of industries in China, and we find that guanxi between boundary spanners positively affects partner firms' ERB and that this positive relationship is strengthened by interfirm ownership homogeneity. Moreover, the relationship is mediated by interfirm trust and relationship-specific investment, and the mediation effect of interfirm trust is stronger than that of relationship-specific investment. These findings provide new insights into the relationship marketing and guanxi literature by highlighting the effects of guanxi between operational-level boundary spanners on partner firms' ERB.
Article
Purpose This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better understand the processes, practices and technologies of KM by SMEs, pointing improvements in the KMS of Brazilian SMEs and contributing to obtain better results in the search for efficiency and innovation. Design/methodology/approach Based on a literature review on KMSs used by SMEs, an empirical investigation was conceived, developed and conducted through online questionnaires involving 49 selected SMEs operating in several sectors. Findings This paper reinforces the results of the previous work of Cerchione and Esposito (2017) that point to the existence of a reciprocal relationship between KM-Tools and KM-Practices: one reinforces the other and vice versa. On the other hand, it indicates a difference in the behavior of Brazilian companies in relation to the sample of Italian companies studied by Cerchione and Esposito (2017), which presented a negative correlation between the general differentiation index and the general use intensity index of SMEs, while the Brazilian ones showed a positive correlation. Research limitations/implications The study points out the need for greater dissemination of practices and tools to support knowledge management (KM), as well as greater support for the implementation and effective use of these practices and tools within the organizational context of SMEs. Practical implications This paper identifies the main practices and tools to support KM used by Brazilian SMEs, indicating the need for investments in employee training and acquisition of tools. Social implications SMEs represent an important part of the generation of jobs and income in Brazil. Initiatives that lead to the successful implementation of tools and practices to support KM can increase the efficiency and productivity of these organizations. Originality/value This paper applies in a sample of Brazilian companies the taxonomy proposed by Cerchione and Esposito (2017) combining strategies of SMEs for the use of KMSs.
Article
The organisational structure of internal supply chain management (SCM) has received minimal attention. This study organises the two structural properties, formalisation and centralisation, of four organisational types on internal supply chain structure and proposes a design framework for selecting an organisational type. First, this study builds a theoretical basis by reviewing the literature in the fields of not only logistics management and SCM, but also organisational theory and other related areas. Next, this study conducts a multiple case study. Through the cross-case comparison of 10 Japanese manufacturers, this study discusses findings of individual organisational types. Consequently, the organisational type suitable for a firm depends on its own corporate strategies and organisational capabilities, specifically, the degrees of business and/or market diversification and formalised and centralised process operation and process change capabilities.
Article
Scholars often use Western-based frameworks to examine issues in crisis management in Eastern cultures such as China. However, relying on these frameworks may not be useful since in many cases they do not consider contextual factors such as culture. In this review of the literature on crisis management in China we examine two key issues. First, we examine the factors that trigger a crisis in China. Second, we identify distinct crisis management strategies deployed in China. Finally, this paper discusses the managerial implications and directions for future research.
Article
Purpose The purpose of this paper is to examine whether organizational rewards are able to improve knowledge sharing and have an impact on employee performance moderated by organizational culture type in Ternate Municipal Government. Design/methodology/approach The design for data collection a uses survey approach, that is a form of research conducted to obtain facts about the phenomena that exist in regional government organizations to seek more factual and systematic information. The research was conducted in Ternate Municipal Government area of North Maluku Province, Indonesia. The organizations of regional apparatus are public sector agencies responsible for providing services to the public. The population in this study is echelon IIb‒IVb officials in regional apparatus organizations and certain structural officials. The units of analysis that are focused on in this research are the head of local agency, body, and office; the secretary of local agency, body and office; the head of board, the head of division, the head of the sub-board and the head of sub-division. Findings Organizational rewards in the form of giving economic rewards as remuneration, such as employee performance allowance, significantly affect individual attitudes in knowledge sharing. The interaction between the variable of remuneration with clan culture has a significant effect on knowledge sharing; these findings suggest that clan culture is a pure moderation variable that strengthens the relationship between remuneration and knowledge sharing. The result of this research proves that the interaction between the variable of remuneration with adhocracy culture has no significant effect on knowledge sharing. The interaction between the variable of remuneration with hierarchical culture has a significant negative effect on knowledge sharing. Market culture is not proven to moderate the relationship between remuneration and knowledge sharing. However, market culture variables directly and significantly affect knowledge sharing. Originality/value This research is the development of a research model conducted by Durmusoglu et al. (2014). The previous model uses organizational culture with a knowledge-sharing culture instrument, whereas this research develops organizational culture by using the type of organizational culture by Cameron and Quinn (1999), namely clan culture, adhocratic culture, hierarchical culture, and market culture. This type of organizational culture as a moderating variable can be expected to play a role in strengthening organizational rewards toward sharing knowledge and also impacting employee performance. Howell et al. (1986) revealed that organizational culture can strengthen the relationship between organizational rewards and disseminated knowledge. Hence, organizational culture moderates the relationship between organizational rewards for knowledge sharing to build upon Durmusoglu et al. (2014).
Article
The rapid digitisation of industry, or industry 4.0, is trending in supply chain management. While the amount of data made available through digitisation has enabled supply chain benefits, there still exist challenges regarding the rapid digitisation of the field. Therein lies opportunities for scholars to leverage the growing amount of data through knowledge management to cultivate valuable information for organisations. The purpose of this paper is to understand future inquiries for scholars to broaden their perspectives and leveraging knowledge management to enhance the supply chain digitisation research paradigm. This is done through both a large-scale literature review as well as a textual analysis and forecasting on industry- and field-applications, technologies and topics in digitisation. Utilizing textual data as well as google trends data from 2010-2018, comparisons are conducted on two measurements (prevalence and growth) to determine significant differences between the scholarly publications and practitioner (news and video) media to compare scholarly vs. practitioner activity in the aforementioned areas of supply chain digitisation. Applying the field of knowledge management to supply chain management through a knowledge management theoretical framework, this paper provides future research inquiries pertaining to how scholars can utilize the largely ignored areas of supply chain digitisation as well as the growing areas to explain how the human dimension of supply chain management can be further explored for the purposes of optimizing supply chain digital performance.
Article
Purpose The aim of this paper is to provide a comprehensive and detailed review of the state-of-the-art mechanisms of knowledge sharing (KS) in the supply chain (SC) field, as well as directions for future research. Briefly, this paper tries to offer a systematic and methodical review of the KS mechanisms in the SC to provide a comparative summary of the selected articles, to collect and describe the factors that have the influence on KS and SC, to explore some main challenges in this field and to present the guidelines to face the existing challenges and outlining the key areas where the KS mechanisms in SC can be improved. Design/methodology/approach In the current study, a systematic literature review up to 2018 is presented on the supply chain’s mechanisms of KS. The authors identified 21,907 papers, which are reduced to 25 primary studies through the paper-selection process. Findings The results showed that the KS in SC helps to increase the success of the organizations, improve employee performance, increase competitive advantage, enhance innovation and improve relationships between supplier and consumer. However, there were some weaknesses, such as staff resistance to share knowledge in the SC because of fear of job loss. Research limitations/implications There are several limitations to this study. This study limited the search to Google Scholar. There might be other academic journals where Google does not find their paper and they can offer a more complete picture of the related articles. Finally, non-English publications were omitted from this study. It is possible that the research about the application of KS in SC can also be published in other languages. In addition, more studies need to be carried out using other methodologies such as interviews. Originality/value The paper presents a comprehensive structured literature review of the articles’ mechanisms of KS in SC. The paper’s findings can offer insights into future research needs. By providing comparative information and analyzing the current developments in this area, this paper will directly support academics and practicing professionals for better knowing the progress in KS mechanisms.
Article
Purpose Knowledge sharing has become an integral part of organizations’ business strategies, along with aiding organizations to grow and innovate in the market, and gain competitive advantage. This paper aims to concentrate on the role of tacit knowledge sharing in fostering innovation capability of an organization. Specifically, the study considers social capital (relational, cognitive and structural) as an important precursors to tacit knowledge sharing, which in turn, influences innovation capability of an organization. The study further discusses the role that knowledge reciprocation plays in successful tacit knowledge sharing. The relation between knowledge quality and innovation capability is also discussed in the paper. Design/methodology/approach The investigation started with a review of extant literature in the field of knowledge sharing and innovation to derive a set of constructs. A set of hypotheses was developed based on the identified constructs, which was subsequently validated through a primary survey based on a structured questionnaire on a sample size of 190 respondents from the Indian industrial domain. The survey responses were subsequently analysed using the statistical technique of structural equation modeling and conclusions were drawn from the findings. Additionally, careful attention was paid in eliminating the common method bias, which is often associated with a primary survey. Findings A set of six hypotheses were derived based on the identified constructs and were subsequently validated. While validating the hypotheses, it was observed that while knowledge reciprocity, relational social capital and cognitive social capital was positive associated with tacit knowledge sharing, structural social capital did not have a significant effect on the same. Additionally, it was also observed that both tacit knowledge sharing and the quality of knowledge were positively associated with innovation capability. Practical implications The present day business marked by intense competition requires firms to be more aware of their innovative capabilities. Effective sharing of knowledge or information can be deemed as a vital component in achieving this objective. Organizations that practice and nurture innovation activities can use the findings of the current study as a part of their knowledge management strategy. In addition to using the explicit knowledge, which are structured in nature, organizations can also start using tacit knowledge to harness their innovation potential – and the findings from the current study can act as a motivational tool for them to do so. Originality/value Although there is a growing body of literature concerning the role of knowledge management in innovation, there still a dearth in discussing the role of tacit knowledge sharing in exploiting the innovation capability of an organization. The main discussion of this paper brings together a set of important constructs that exhibits the significant role that tacit knowledge sharing plays in determining the innovation capability of an organization. Furthermore, it tries to marry the concepts of social capital and tacit knowledge sharing with innovation capability, therefore adding significantly to the body of literature in knowledge management as well as innovation.
Article
Cooperation between firms is often addressed from the perspective of relationship organizing; however, we know little about people's working‐level engagement in collective action during interfirm projects. Focusing on cooperation between rival firms (coopetition), we explore how knowledge can be shared among participants. We offer insight into the management of interorganizational projects that are viewed as temporary organizations.
Article
How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
Article
An understanding of guanxi—a network of relationships based on reputation, personal connections, and mutual support—is crucial in doing business with Chinese companies. Although the rapid growth of Chinese investment in France has created a need for a suitable Sino‐Franco guanxi measurement scale, the complexity of guanxi has hampered the development of a comprehensive and relevant instrument. Focusing on the Chinese perspective of the two most widely accepted dimensions of guanxi, emotional ties and reciprocity, this study develops and validates such a scale, and offers practical guidance for Western suppliers on how to handle social and workplace interactions, avoid conflict, and enhance the likelihood of success with their Chinese business partners.
Article
Extending corporate social responsibility (CSR) to manage global supply chains has become strategically important for multinational enterprises (MNEs) to keep long-term relationships with suppliers in emergent countries. However, whether and how suppliers in developing countries respond to pressures from MNEs for CSR practices is lacking related studies. Built on the value of formal control through contracts and monitoring for diffusing CSR practices, this study further argues that evolving relational ties, which usually happen in multi-periods, with MNEs at both corporate and individual levels can be helpful or even necessary for suppliers to implement CSR practices from the social capital and guanxi theory perspective. Using survey data collected from 211 suppliers of MNEs in China, which is an emergent country characterized with the world's largest supplier base servicing MNEs, our hierarchical regression analysis demonstrates that relational ties including reciprocity, cooperation, and interaction at the corporate level have mediation and moderation effects on the formal control-CSR practices implementation link for these suppliers. Furthermore, personal trust is important and even necessary to motivate CSR practices implementation among the Chinese suppliers. Researching CSR from the supplier perspective, this study contributes new theoretical insights for MNEs to cultivate relational ties with their emergent-country suppliers in support of their formal control for CSR practices adoption by the latter.
Article
While the growth of family business (FB) research is undisputable, knowledge gaps have been recognized, notably, regarding the lack of a strategic management theory, and a predominance of quantitative over qualitative methods when researchers examine FBs. This study seeks to address these research gaps. First, the study proposes a framework based on the knowledge-based view framework and the dynamic capabilities approach to examine adaptation to adversity and to a changing business environment through the case of Hawkshead Relish Company, a family firm operating in the United Kingdom. Second, it employs a qualitative approach. Face-to-face interviews, on-site observations and archival information of the firm helped reveal the association between dynamic capabilities, knowledge acquisition, networking and innovation. Sensing, seizing and transforming were manifested within and through the organization’s strategy and practice. Overall, the framework emphasizes how the above associations are applicable to family firms when adapting to adversity and change.
Article
Despite increasing attention to the influence of customer involvement and social media in developing innovation in small- and medium-sized enterprises (SMEs), few studies have specifically investigated how to improve the effectiveness of social media–based customer involvement. Drawing on the knowledge-based view, social network and capability theories, we address this question by arguing that Social Customer Relation Management (CRM) enhances the effect of social media–based customer involvement upon innovation. Two key capabilities further enhance the moderating effect of Social CRM: social media network and customer information processing capabilities. The results from a longitudinal dataset of 317 SMEs indicate that SME customer involvement, enabled by Social CRM, social media network and customer information processing capabilities increases innovation. These findings have important implications for researchers and managers interested in enhancing the efficacy of SME customer involvement using social media.
Article
Owing to the rapid development of social media technologies and the prevalence of mobile devices, social media have introduced to modern society a brand new communication platform, where various types of information are created and shared. Here, we explored the motivations of people sharing social crisis information through WeChat, one of the world’s most popular social media platforms, and identified the motivating factors that influence their sharing behavior. We proposed and examined a research model based on the theory of planned behavior, the theory of use and gratification, and the theory of prosocial behavior to better analyze and understand the WeChat users’ social crisis information sharing behavior. To test this model, we developed a study using a sample of 365 surveys collected from WeChat users. We found that in general, they share social crisis information not for entertainment, but for obtaining information from others’ comments, socializing with others, or simply completing their social media routines. Moreover, we found that habit, status seeking and reciprocity positively affect WeChat users’ attitudes towards the behavior. We also found status seeking, socializing, and reciprocity positively affect their perceived subjective norm about the behavior. In addition, it was found that consistent with the framework of the planned behavior theory, the attitude, subjective norm, and perceived behavioral control affect WeChat users’ behavioral intention significantly within the context of social crisis information sharing. This article presents a new conceptual model to explain WeChat users’ sharing behavior with regards to social crisis information, and illustrates multiple variables that affect their motivations. Our findings contribute overall to a better understanding of WeChat users’ social crisis information sharing behavior and provide important practical implications for the scientific and reasonable management of crisis information dissemination.
Article
Building on knowledge management and innovation capability theories, this paper aims to reveal the mechanisms of collaborative innovation processes by investigating the complex relationships among critical factors influencing firm's innovation performance in supply chain networks. Using hierarchical Multiple Regression (MR) and Moderated Multiple Regression (MMR) methods, results from a survey of 236 firms in China indicated that there are significant positive relationships between collaborative innovation activities, knowledge sharing, collaborative innovation capability, and firm's innovation performance. Moreover, it is expected that knowledge sharing plays a partial mediating role in the relationships between collaborative innovation activities and firm's innovation performance. Collaborative innovation capability exhibited a moderating effect on collaborative innovation activities - innovation performance relationship. These results contribute to collaborative innovation process management by offering a nuanced conceptualization of the collaborative innovation - performance relationship in supply chain networks.
Article
Purpose This study developed and empirically tested a conceptual framework to analyze how inter-organizational knowledge sharing facilitate ERP implementation. Design/methodology/approach Data were collected from a 2014 survey to 283 Chinese companies. Structural Equation Modelling was used to test the structural model of the framework. Findings The results of the study indicated that organizational preparedness (in terms of internal culture, organizational structure, availability of resources and technological capabilities), positive benefits and costs perception, and external influences (in terms of environmental uncertainty, competitive pressure, and partner readiness) would facilitate inter-organizational knowledge sharing, which in turn, would enhance ERP implementation effectiveness. Research limitations/implications Convenience samples from an author’s MBA classes were used in the survey, and a single respondent from each organization answering all questions for such complicated issues also posed the risk of measurement bias and inaccuracy. Practical implications The study provided evidences to practitioners about how organizations should collaborate with supply chain partners at a full scale in knowledge generation, maintenance, dissemination, and application in order to enhance their effectiveness on ERP implementation. Originality/value ERP projects are predominately observed in existing research as internal initiatives that companies take independently within their own organizational boundaries. This study represents one of the early large-scale empirical efforts to investigate ERP implementation from an inter-firm supply chain collaboration perspective. Additional contribution includes some interesting empirical evidences on the current state of ERP utilization in the Chinese market.