Family engagement has been an integral part of education across the United States over decades. Research has shown evident benefits of effective family engagement on grade improvement and learning performance. Family engagement has a positive effect on student motivation, student behavior, student attendance and student optimism towards schooling. During COVID, schools had to close their doors. During this time, TeleNGAGE still connected families to school with an online approach. TeleNGAGE is an online environment for engaging families for student education. While benefits have emerged, there has been no research yet to present successful online elements of TeleNGAGE. The purpose of this study is to explore, through the lens of self-determination theory (Ryan & Deci, 2017), how components of TeleNGAGE facilitated engagement of participants as they collaboratively addressed problems associated with the pandemic. Main components through the online approaches include using case-based scenarios and didactic sessions, discussion, and accessibility. Implications for practice and directions for further research are discussed.