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دور متطلبات الحكومة الالكترونية في جودة القرارات الاستراتيجية دراسة تحليلية لآراء عينة من الأطباء في عدد من المستشفيات الخاصة في محافظة أربيل
Abstract
يهدف البحث إلى التعرف على دور الحكومة الالكترونية والمتمثلة )القدرات والمواردالبشرية، البنية التحتية( في جودة القرارات الاستراتيجية بأبعادها )وضوح الرؤية الاستراتيجية،جودة وموثوقية المعلومات، التفكير الاستراتيجي( ولتحقيق أهداف تم استعمال المنهج الوصفي التحليلي حيث تم تصميم استمارة الاستبانة وزعت على ) 120 ( طبيبا في سبعة مستشفى منالمستشفيات الخاصة في مدينة اربيل ولأجل قياس واقع الحكومة الالكترونية في عدد منالمستشفيات الخاصة في مدينة أربيل وأثرها في جودة القرارات الاستراتيجية وذلك من خلاللأجل اختبار فرضيات البحث، (SPSS) استخدام الأساليب الاحصائية الخاصة بالعلوم الاجتماعيةتوصل البحث الى مجموعة من النتائج منها توفر المستوى لمتطلبات الحكومة الالكترونية، معوجود علاقة وتأثير قوي للحكومة الالكترونية في جودة القرارات الاستراتيجية.
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Purpose
This paper aims to examine the capability of corporate foresight in the organizations and its impacts on innovation, quality of managers’ strategic decision-making and organizational performance in the banking industry of Iran.
Design/methodology/approach
In the first part, upon introducing corporate foresight from the two process and content perspectives, influential elements in this construct are discussed. Then, corporate foresight’s relationship with innovation and strategic decision-making is examined and its effect on organizational performance is analyzed within a structural model. Using interview and questionnaire, the data research were collected from the banking industry of Iran including 30 banks (state-commercial banks, specialist-state banks, interest-free loan funds and private banks). Through descriptive, inferential statistical analyses and structural equation modeling using SPSS and Smart PLS software, reliability of the measurement model with 576 samples was confirmed.
Findings
The results show that the corporate foresight playing three roles of initiator, strategist, and opponent affects the innovation. Moreover, the research results suggest that using the data from the foresight and identifying the weak signals, we can reduce the uncertainty and issue prior warnings in order to enhance the quality of manager’s strategic decision making and promote the organizational performance.
Originality/value
This paper is one of the articles from the sources of the doctoral thesis of Futures Studies as “The relationship between knowledge absorption capacity, corporate foresight and its effect on the performance of the banking industry in Iran”.
Purpose
The purpose of this paper is to provide a theoretical framework of how knowledge management (KM) systems can facilitate the incorporation of big data into strategic decisions. Advanced analytics are becoming increasingly critical in making strategic decisions in any organization from the private to public sectors and from for-profit companies to not-for-profit organizations. Despite the growing importance of capturing, sharing and implementing people’s knowledge in organizations, it is still unclear how big data and the need for advanced analytics can inform and, if necessary, reform the design and implementation of KM systems.
Design/methodology/approach
To address this gap, a combined approach has been applied. The KM and data analysis systems implemented by companies were analyzed, and the analysis was complemented by a review of the extant literature.
Findings
Four types of data-based decisions and a set of ground rules are identified toward enabling KM systems to handle big data and advanced analytics.
Practical implications
The paper proposes a practical framework that takes into account the diverse combinations of data-based decisions. Suggestions are provided about how KM systems can be reformed to facilitate the incorporation of big data and advanced analytics into organizations’ strategic decision-making.
Originality/value
This is the first typology of data-based decision-making considering advanced analytics.
Purpose
This study brings together cognitive and organizational aspects of the strategic investment decision-making process. It focuses on the early stages of strategic investment decision-making. This paper aims to augment the limitations of previous survey-based research through an archival case study that describes pre-decision screening in detail.
Design/methodology/approach
This paper draws on archival data covering an investment decision undertaken by a large brewing company. The data cover a period of about six years, focusing on the decision to invest in West Africa. A rational/intuitive orientation model of the process is used as a framework to help analyze the archival evidence.
Findings
Strategic investment decisions are non-programmed, complex and uncertain. For some companies (e.g. those with a strategic focus on new expansions), certain non-programmed decisions may become semi-programmed in the course of time by applying knowledge learned from having successfully handled non-programmed decision situations in the past. However, other companies without such a focus may not be able to programme part of their strategic decisions. Pre-decision control mechanisms constitute a form of strategic control by detecting potential problem areas in the investment option before formal approval.
Research limitations/implications
Given the narrow scope of this paper – a single case study – the findings are used for theorization rather than offering generalizable results. There is a need for unified models to enrich our understanding of the influence that contextual factors have on strategic investment decision-making. Effective strategic pre-decision control mechanisms that maintain a good balance between rational and intuitive approaches are matters that remain open for debate in future research.
Practical implications
Research on organizational and cognitive aspects of the strategic investment decision-making process is inherently practical. To achieve successful strategic investment decisions, it is essential to devote more attention to the choice and design of strategic control mechanisms.
Originality/value
The framework of this study can help practitioners to gauge the strengths and weaknesses of their decision-making practices. It focuses on three aspects that are relatively absent in the literature: the strategic problem, the strategic choice and the chronological relations between the five stages of the strategic investment decision-making process. The use of historical data is suited to providing illustrations of intuitive/heuristic-based practices that would otherwise be hard to capture.
Mergers and acquisitions strategies are not risk-free, potential problems in achieving success include integration difficulties, inadequate evaluation of target, inability to achieve synergy, and complexity. Such strategies can fail for many reasons including inadequate evaluation of targets or inadequate pre-decision control mechanisms. Mergers and acquisitions are reviewed in this chapter as strategic investment decision-making perspective. Established financial analyses remain important in appraising investment choices, despite their limiting assumptions and their recognised shortcomings in capturing strategic project dimensions. However, managers balance these economic analyses with less-structured, strategic analyses underpinned by informed judgement. The fact that empirical studies reveal a continued reliance on judgement by investment decision-makers does not mean that rational economic analysis is a futile exercise. What studies of practice do seem to suggest is that the theory and practice of strategic investment decision-making need to take into account both economically rational and intuitive decision processes. Reflecting on the research evidence, we conclude that strategic investment appraisal will be best supported by approaches that (i) couple sound economic analysis with the development of managerial judgement and (ii) take account of the broader decision-making context within which both economic and strategic analyses are used.
Management leader's capacity to think strategically is a key to exceedingly higher performance level. Broad work knowledge combined with extensive work experience is a right recipe to develop strategic thinking ability. Organization's internal environment coupled with allied organizational elements can either support or restrict the higher cognitive process of the individual which is responsible for smart thinking. Leaders, considered as the builders and reformers of the organization's internal environment, possess the ability to enhance and establish stronger connection between organizational processes and the team workerś ability of learning to think strategically. The collection of activities including; specialized training, skill enhancement and learning initiatives can provide leaders with the skills to enhance the strategic thinking of the work teams they lead.
The aim of this paper is to investigate the antecedent factors of techno stress towards EHRM in government agencies of Malaysia. The data for this study were collected from seven HRMIS experts in three state governments of Malaysia. Based on the semi-structured interviews among HRMIS experts, three main characteristics of the user, namely, attitude, technology readiness and readiness for change were identified. The HRMIS experts were identified that all these three characteristics were related to the components of techno stress, which are techno-overload, techno-invasion, techno-complexity, techno-uncertainty, and techno-insecurity. Implications of the study and recommendations for future research are also discussed.
Several developing countries including Bangladesh are realizing the role ICT (information & communication technology) can play in the governance sector, and are putting into practice innovative e-governance models that may be technologically simple but are drastically changing the way information is distributed in the society. This paper depicts and implements a model of e-governance for urban and rural areas in Bangladesh. The project deeply considered existing ICT infrastructure in Bangladesh and put effort to implement the model in a cost effective and flexible manner. A clear, comprehensive layout and network architecture for rural and city areas is given separately. We also described complementary tasks such as database implementation, system development, web related task etc. for e-governance. The main objective of the project is to implement e-governance in an easy and cost effective way to suit with existing ICT infrastructure in Bangladesh to provide better information and service delivery of government to the people.
The more uncertain your environment, the greater the opportunity--if you have the leadership skills to capitalize on it. Research at the Wharton school and at the authors' consulting firm, involving more than 20,000 executives to date, has identified six skills that, when mastered and used in concert, allow leaders to think strategically and navigate the unknown effectively. They are the abilities to anticipate, challenge, interpret, decide, align, and learn. This article describes the six skills in detail and includes a self-assessment that will enable you to identify the ones that most need your attention. The authors have found that strength in one skill cannot easily compensate for a deficit in another. An adaptive strategic leader has learned to apply all six at once.
Purpose
The purpose of this paper is to identify and analyze the factors that influence strategic sourcing decisions to the Brazilian market based on societal and natural values.
Design/methodology/approach
A case study method is used because of its suitability for exploring how a Scandinavian multinational corporation can respond to the social context in the Brazilian market by matching, in competition with other firms, its own values, norms and beliefs to those prevailing in the Brazilian market.
Findings
The response to the social context in the Brazilian market and the integration with the group's ethical standards comprise certain appropriate corporate social responsibility practices that result in natural and social benefits for the stakeholders, which in turn creates social advantages.
Research limitations/implications
The study is focused on the Brazilian market and would benefit from the availability of data in other emerging country markets that pose potential outsourcing destinations, enabling a comprehensive analysis from an integrated economic and sustainability perspective, including how societal advantages are transformed into competitive advantages.
Practical implications
Management scholars should apply a socio‐economic perspective to strategic sourcing decisions in emerging country markets in accordance with the logic of appropriateness, which enables a broader and more holistic approach towards strategic sourcing decisions, what influences them, how to sustain them, and deciding how to effectively match the requirements of the external institutional setting of the specific emerging country market and how to establish relationships between decision makers on global and regional levels.
Originality/value
In contrast to authors who have theorized about strategic sourcing decisions from an economic market perspective, a socio‐economic approach is taken in this paper to establish an institutional base and a network foundation for analyzing the social context of the Brazilian market.
Purpose – E-governance initiatives are common in most countries as they promise a more citizen-centric government and reduce operational cost. Unfortunately most of these initiatives have not been able to achieve the benefits claimed. Often the reason for this failure is a techno-centric focus rather than a governance-centric focus. The aim of this paper is to explore the necessary attributes of a governance-centric initiative under the banner “excellent e-governance” (e2-governance), and describe a methodology for ensuring such excellence in e-governance implementations. Design/methodology/approach – The paper follows a case study approach for developing the concept of excellent e-governance. It first conceptually differentiates between e-government and e-governance and describes the status of e-governance in developing countries. It then differentiates between the two approaches to e-governance: techno-centric and governance-centric. Next, the attributes of excellent e-governance are explored in detail, and illustrated by two case studies. Then, the major issues for bringing excellence to e-governance initiatives are identified. Last, a methodology under development, called “e-governance engineering”, is described, which when applied to an e-governance initiative, will ensure excellence. Findings – Excellence (or governance-centricism) in e-governance requires the initiative to be effectiveness-driven and not merely efficiency-driven. This will require the initiative to be led by a “good governance” driven goal/purpose: additionally, the initiative must be outcome-focused. Practical implications – There has been a dearth of methodologies for implementing e-governance initiatives, and an increase in the number of failed e-governance projects. This paper proposes a methodology, “e-governance engineering”, which aims to fill this gap and at the same time bring excellence to the e-governance initiatives implemented. Originality/value – The paper introduces the notion of “excellence” in e-governance (e2-governance), which is supposed to be the goal of all e-governance initiatives. It also introduces a methodology to accomplish this goal. It is hoped that the methodology will help public administrators and public organisations in successfully designing and implementing e-governance projects, thereby contributing to enhanced governance at optimal cost.
During the past twenty years, manufacturing industries, particularly in the United States, have gone through a revolution in the use of statistical methods for product quality. Tools for process monitoring and, particularly experimental design, are much more commonly used today to maintain and improve product quality. A natural extension of the revolution in product quality is to turn focus to product reliability, which is defined as "quality over time." This has given rise to programs like Design for Six Sigma. In this paper we discuss the relationship between engineering quality and reliability and outline the role of statistics and statisticians in the field of reliability. We provide a brief introduction to the statistical tools used in engineering reliability and make some predictions for the future of statistics in engineering reliability.
Abrasive machining is one of the most important processes used in manufacturing engineering. It is key to removing unwanted material, as well as to obtain the desired geometry and surface quality in manufacturing. "Machining with Abrasives" discusses the fundamentals and advances in the abrasive machining processes, and provides a complete overview of newly-developing areas in the field. Abrasive machining processes where material is removed from a work piece using a multitude of hard angular abrasive particles or grains which may or may not be bonded to form a tool are discussed at length. Also covered are: -Laser-based and diamond dressing techniques -High-efficiency deep grinding -Peel grinding and new grinding wheels -A comprehensive discussion of the latest in micro- and nano-grinding "Machining with Abrasives" collects contributions from leading researchers in the field, and is a must-read for any researcher or engineer working in manufacturing engineering.
This paper uses a secondary study approach to examine electronic governance tools and their contribution to the South African public service. The primary objective of the paper was to explore on the experiences of electronic-governance as support systems on service delivery in the public service. Through the secondary study approach, the paper reveals that electronic governance is one of the primary means of supporting social and economic development. The paper concludes that for electronic governance to be a sturdy support system it should take into account the needs of society, the developmental goals of government as well as the empowerment of citizenry in the public service.
E-governance or electronic governance is the delivery of government services and information to the public using electronic means for efficient, speedy and transparent process. Technical education as a sector has remained relatively untouched by e-governance.
Purpose
– This paper aims to propose a model, based on strategic simulation and scenario planning, to improve the decision-making process in the Brazilian defence area.
Design/methodology/approach
– Participants are disposed in three levels: decision-makers team – which goes beyond the Ministry of Defence (and military services) alone and includes other representatives of the executive and legislative branches; political and strategic advisory team – civilian representatives with a broad understanding of the national and international contexts that can contribute to developing insights and shaping the forces that may contribute to the nation’s future; and experts database— experts in fields of interest to national defence, comprising representatives of several sectors and broad areas of knowledge, including scholars, scientists, politicians, military, industry, among others.
Findings
– The planning and preparation of national defence strategies require a long-term approach, which is multidisciplinary, participatory and contextualized to the geopolitical and institutional frames of the country.
Research limitations/implications
– However, despite many policy papers intentions, defence issues have always been considered a matter for the military arena due to the country’s cultural background.
Practical/implications
– Because decisions about defence have long-range impacts and political implications, policy-makers should shape them bearing in mind a complex and politically shared foresight process.
Social/implications
– This proposed planning process enables a participatory engagement with some civil organizations and individuals as well as amplifies their commitment in national defence issues.
Originality/value
– The proposal is innovative in South America, considering that it encompasses integrated simulations on participatory foresight processes as well as broadened the civilian–military dynamic relationship and the diverse viewpoints in defence implications analysis to include a wider share of the Brazilian society.
To understand the role of supply chain visibility in creating strategic value, this study uses the dynamic capabilities view to uncover the nature of supply chain visibility. The study identifies four important constructs of supply chain visibility that are helpful in driving supply chain reconfigurability and thus improving supply chain strategic performance. They are visibility for sensing, visibility for learning, visibility for coordinating, and visibility for integrating. The results show that visibility for sensing has direct impact on supply chain strategic performance. Empirical evidence also supports that visibility for learning, visibility for coordinating, and visibility for integrating are important for enhancing supply chain reconfigurability, thus creating strategic value in supply chains. Supply chain visibility therefore enables firms to reconfigure their supply chain resources for greater competitive advantage. Implications of the results regarding the nature and the role of supply chain visibility in enhancing supply chain strategic performance are provided.
The concept of strategic vision has attracted growing interest in recent years. However, very few methods exist to help enterprise leaders make their strategic vision more explicit. The goal of this research is to present and illustrate a new systematic method to help enterprise leaders articulate and question their strategic visions. The method is based on cognitive mapping, and can be broken down into four phases: an exploration phase, in which the leader explores his or her own ideas using a specially designed grid; a validation phase, to verify the credibility or "validity" of the cognitive map resulting from the first phase; an analysis phase, where the semantic network formed by the concepts and links of the map are analyzed using the Decision Explorer software; and a finalization phase, where the leader, after being informed of the results of validated map analysis and the researcher's interpretation of them, confirms or modifies the strategic vision. The paper contains a detailed description of the four phases together with the results obtained with the owner-manager of a small manufacturing business in Québec. Since the method described supports thinking and thus action, it is likely to be of interest to practitioners and consultants. Academics may also benefit from it, since it can be used to study strategic vision and its impact.
This article defines the concept of strategic vision, seeing ‘vision’ as a coherent and powerful statement of what the business should aim to become. It must be realistic about the market, competitive, economic, and regulatory conditions and reflect the values and aspirations of management, employees, and stakeholders. In uncertain and difficult times visioning is vital to establish direction.
This research work examines existing electronic governance (eGov) systems in the area of interest of land registry, and investigates products and benefits provided to users, along with their policy of pricing. It analyses the eEurope initiative and the strategy of Cyprus regarding electronic access to public services. In addition, it proposes principles for the introduction of an eGov system in the field of business operations and the sphere of responsibility of the Lands and Surveys Department in Cyprus (DLS) and suggests basic amendments at land legislation. Furthermore, this study makes recommendations to the DLS, so that it could improve its productivity, the efficiency and effectiveness of services to citizens and business as well as to maximise its contribution in the development of the wider electronic Cyprus (eCyprus).
Conceptualizes a paradigm for strategic decision success that is
based on a formal, managerial decision-making process, advanced as part
of a set of managerial attitudes towards the process and towards the
decision itself. The resultant typology of strategic decisions is
related to four sets of real-world applications to validate the paradigm
and to confirm the hypothesis that a formal managerial decision-making
process is conducive to strategic decision success. Concludes that an
attainable objective set in an open, decision-making process and pursued
through a judgemental process in quest of a satisficing outcome is more
likely to succeed.
The aim of the two studies was to confirm and clarify the relationships between values and components of organizational commitment (OC) in two organizations. Study 1 extended the work of Finegan (2000) by investigating antecedents of OC in terms of personal and perceived organizational values while controlling for the effects of tenure. Study 2 involved a field experiment to investigate the consequents of OC in terms of turnover intention, how such intention varies as a function of the values of the alternative employer, and how it is related to the different components of OC. The results of Study 1 provide support for the argument that perceived organizational values are drivers of values-based OC, but that unlike the related components of affective and normative OC, continuance OC may not be values-based. Study 2's results indicated that turnover intention was higher in a company supporting vision values, and that affective OC acted as a buffer against interest in alternative employment. Together these findings imply that companies adopting prosocial values, such as vision, self-direction, and humanity may enhance affective and normative OC, and thus performance.
Currently, many businesses in the consumer electronics industry are facing an increasing number of consumer complaints, despite the application of quality tools that proved to be very powerful in the past. We assessed over 20 new product development projects, to understand the reasons behind the rising number of consumer complaints. We found that businesses are developing more innovative products that are brought to the market faster, with inherently higher uncertainties on the consumer expectations of these products. Current analyses of consumer complaints solely focus on checking if the product is functioning according to the technical specification, and these analyses show a rising number of consumer complaints where no failure could be established. When looking at product quality and reliability from a consumer's perspective, we found that consumers complain not only about technical product failures but also when the product does not satisfy their expectations. In this paper we will take the perspective of the consumer to analyse dissatisfaction with new products from various available sources, which were not set-up for quality and reliability purposes. We will show that analysing information from these sources gives better information, especially on the non-technical failures compared with the traditional quality and reliability sources. Copyright © 2006 John Wiley & Sons, Ltd.
E-governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. Developed over more than two decades of technology innovation and policy response, the evolution of e-governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high-quality and cost-effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This summary assessment of e-governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. The least progress appears to have occurred in enhancing democracy and exploring the implications of e-governance for administrative and institutional reform. ICT-enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action.
rounded in the innovation diffusion literature and the resource-based theory, this paper develops an inte- grative research model for assessing the diffusion and consequence of e-business at the firm level. Unlike the typical focus on adoption as found in the literature, we focus on postadoption stages, that is, actual usage and value creation. The model thus moves beyond dichotomous "adoption versus nonadoption" and accounts for the "missing link"—actual usage—as a critical stage of value creation. The model links technological, orga- nizational, and environmental factors to e-business use and value, based on which a series of hypotheses are developed. The theoretical model is tested by using structural equation modeling on a dataset of 624 firms across 10 countries in the retail industry. To probe deeper into whether e-business use and value are influenced by eco- nomic environments, two subsamples from developed and developing countries are compared. The study finds that technology competence, firm size, financial commitment, competitive pressure, and regulatory support are important antecedents of e-business use. In addition, the study finds that, while both front-end and back-end capabilities contribute to e-business value, back-end integration has a much stronger impact. While front-end functionalities are becoming commodities, e-businesses are more differentiated by back-end integration. This is consistent with the resource-based theory because back-end integration possesses the value-creating charac- teristics of resources (e.g., firm specific, difficult to imitate), which are strengthened by the Internet-enabled connectivity. Our study also adds an international dimension to the innovation diffusion literature, showing that careful attention must be paid to the economic and regulatory factors that may affect technology diffusion across different countries.
Managers' perceptions of their involvement in strategic planning were hypothesized to be positively related with their feelings of organizational commitment, job satisfaction, and job involvement. Further, it was also hypothesized that the relationship between strategic involvement and these work-related attitudes would be enhanced to the extent that the managers' felt that a salient strategic vision was guiding the company. We tested these two hypotheses using a sample of upper level managers in a large corporation undergoing a major strategic transformation. With the exception of finding no evidence that vision salience moderated the positive relationship between strategic involvement and job involvement, both hypotheses were supported. With regard to managers' psychological attachment to the organization, the results suggest that there are advantages afforded by involving them in the strategy making process, and that these advantages are magnified to the extent that the involvement occurs within the context of a salient strategic vision. [ABSTRACT FROM AUTHOR] Copyright of Strategic Management Journal is the property of John Wiley & Sons, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
ENGLISH ABSTRACT: e-Governance refers to the utilisation of technology to improve on service delivery, sharing of information, client participation as well as to advance government through the transformation of its internal and external relationships (Shilubane, 2001:40).e-Governance further implies that government disseminates information and renders services to the public through “electronic means” (Manohar, Pulapa and Mellam, 2009:243). On the other hand, e-government is not entirely about electronic service delivery, but part of the continuous restructuring of government to ensure participation from its partners for improved efficacy and success. Therefore e-government is participatory in nature when implemented correctly. This study assesses and evaluates the current infrastructure and current e-initiatives of the South African Social Security Agency (SASSA) Regional Office Western Cape and the extent to which the agency and its customers are ready to adopt e-government. The e-Governance Road Map (ERM) developed by Ernst & Young India for the New Delhi government was used to guide the researcher to assess the level of e-readiness of the SASSA Regional Office Western Cape. The Information and Communication Technology manager and customer care manager of the SASSA Regional Office Western Cape were interviewed and the beneficiaries of SASSA were requested to participate in the completion of questionnaires. The study found that the customers of SASSA were not as interested in electronic services as in mobile services such as reminders and notifications through short message service (SMS). There are, however, several impediments at SASSA such as an adoption of e-government and m-government, low budget for information and communication technology (ICT) as well as to conduct research among a larger group of SASSA customers. The study mainly recommends that the SASSA Regional Office Western Cape conduct a research study on a larger scale than this research study and to determine the needs of customers in respect of e-services and m-services. Should the agency decide to conduct an e-readiness assessment, the National e-Government Plan (NeGP) of India could be a useful guideline for the implementation of e-governance. The research study strongly recommends that SASSA develops a capacity-building roadmap for the successful implementation of e-governance. AFRIKAANSE OPSOMMING: e-Regering verwys na die benutting van tegnologie om te verbeter op dienslewering, die deel van inligting, die kliënte deelname te versterk, sowel as om die regering te bevorder deur die transformasie van interne en eksterne verhoudings (Shilubane,2001:40). e-Regering impliseer verder dat die regering inligting versprei en dienste lewer aan die publiek deur middel van "elektroniese metodes" (Manohar, Pulapa en Mellam, 2009:243). Aan die ander kant, e-regering het nie slegs betrekking tot elektroniese dienslewering nie, maar sluit ook in die deurlopende herstrukturering van die regering om deelname van sy vennote te verseker om doeltreffendheid en sukses te bewerkstellig. e-Regering word dus as deelnemend beskou wanneer dit korrek geïmplementeer word. Hierdie studie bepaal en evalueer die huidige infrastruktuur en e-inisiatiewe van die Suid Afrikaanse Agentskap vir Maatskaplike Sekerheid (SAAMS) Streekkantoor Wes-Kaap en die mate waarin die agentskap en sy kliënte gereed is om e-regering aan te neem. Die e-regering kaart wat ontwikkel is deur Ernst en Young Indië vir die Nieu-Delhi regering was gebruik as riglyn om die vlak van e-gereedheid van die SAAMS Streekkantoor Wes-Kaap te bepaal. Onderhoude was gevoer met die Inligting en Kommunikasie tegnologiebestuurder en die kliëntediensbestuurder van die SAAMS Streekkantoor Wes-Kaap en die begunstigdes van SAAMS was versoek om deel te neem in die voltooiing van vraelyste. Die studie het bevind dat die kliënte van SAAMS nie werklik belangstel in elektroniese dienste nie, maar inteendeel aan mobiele dienste, onder andere kennisgewings deur middel van 'n kort boodskap diens. Daar is egter verskeie hindernisse wat die aanvaarding van e-regering en m-regering bemoeilik soos byvoorbeeld 'n lae begroting vir inligting en kommunikasie tegnologie (IKT) asook om navorsing te doen onder 'n groter groep van SAAMS kliënte. Die studie beveel hoofsaaklik aan dat SAAMS Streekkantoor Wes-Kaap 'n navorsingsprojek doen op 'n groter skaal as hierdie navorsing en die behoeftes van kliënte ten opsigte van e-dienste en m-dienste te bepaal. Indien die agentskap besluit om 'n e-gereedheid assessering uit te voer, word die Nasionale e-Regering Plan (NeGP) van Indië aan beveel as 'n nuttige riglyn vir die implementering van e-regering. Die navorsing beveel sterk aan dat SAAMS 'n vermoë-opbouplan vir die suksesvolle implementering van e-regering ontwikkel. Thesis (MPA)--University of Stellenbosch, 2011.
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