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Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
Research Article Open Access
Arabian Journal of Business and
Management Review
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ISSN: 2223-5833
Ait Yassine, Arabian J Bus Manag Review 2017, 7:4
Keywords: Management information systems; Managerial decision
making; Greater Irbid Municipality
Introduction
Information is considered without any doubt a main and
foundational in managerial decision making in all organizations,
due to current challenges in this century the concept of management
information system has received an observable and increased attention
in dierent elds of modern human life whether on the individual or
organization level. Information is a major resource for the organization
and an important source of its success. It is also a factor in increasing
the eciency and eectiveness of the various administrative activities.
is has made management information systems in the various
organizations particularly important, helping organizations to perform
their functions successfully and eciently.
e organization needs information so that it can connect its
dierent parts to achieve its objectives as well as it can successfully adapt
to the surrounding environment. Information is valuable whenever it
is of greater use in managerial decision-making and operations. ere
are ve basic characteristics of the information to be valuable to the
organization: appropriateness, accuracy, quantity, timeliness, and
accessibility of the information used in the organization.
e changes in the various environmental factors, the growth and
the development that took place in the economic organizations, and
the complexity of the problems they faced, increased the need for the
means of collecting and processing the enormous data, which was
dicult to deal with by traditional means. is was made easy due
to the modern technological revolution that led to means that have
facilitated and accelerated the processing of those data and their timely
delivery to decision-making centers.
e process of managerial decision-making depends mainly on
the information system used to gather and process information in a
scientic manner. e more reliable and timely the information is the
more correct and benecial the decision is. Consequently there should
be an integrated information system that provides the organization
with the current and future data helping in correct managerial decision
making.
e problem of the study and its questions
e problem of the study is to measure the importance and the role
of management information systems in managerial decision-making in
the Greater Irbid Municipality. In view of the ambiguity surrounding
this role due to the continuous and rapid development of information
technology and the attempt to give the real picture of the role of
management information systems in managerial decision-making
and the correction of the mechanism of decision-making because of
its importance in various elds, this research attempts to answer the
following question:
What is the importance and role of management information
systems in managerial decision-making in the Greater Irbid
Municipality?
e sub-questions are as follows:
• Is there a relationship between the quality of information
provided by management information systems and the
eectiveness of managerial decision-making in the Greater
Irbid Municipality?
*Corresponding author: Fatima Lahcen Yachou Ait Yassine, Administrative and
Financial Science Department, Management Faculty, Irbid University College,
Al-Balqa' Applied University (BAU), Jordan, Tel: +962 5 349 1111; E-mail:
Fathmalahcen@yahoo.com
Received June 14, 2017; Accepted September 12, 2017; Published September
25, 2017
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems
in the Effectiveness of Managerial Decision Making in Greater Irbid Municipality.
Arabian J Bus Manag Review 7: 315.
Copyright: © 2017 Ait Yassine FLY. This is an open-access article distributed
under the terms of the Creative Commons Attribution License, which permits
unrestricted use, distribution, and reproduction in any medium, provided the
original author and source are credited.
The Role of Management Information Systems in the Effectiveness of
Managerial Decision Making in Greater Irbid Municipality
Ait Yassine FLY*
Administrative and Financial Science Department, Management Faculty, Irbid University College, Al-Balqa' Applied University (BAU), Jordan
Abstract
This study aimed to highlight the reality of using management information systems in managerial decision making
in greater Irbid Municipality and to explore its role in the effectiveness of managerial decision making. In order to
verify the study hypotheses, t-test was used as well as some of the descriptive statistics tools such as arithmetic
averages and standard deviation to measure the dispersion in the opinion of individuals of the sample of the study
using the statistical package SPSS. The analysis of the study and the testing of its hypotheses have revealed a set
of results, most importantly the followings:
• ManagementinformationsystemshaveamediumtohigheffectivenessroleingreaterIrbidmunicipality.
• Management information systems have a role in providing the required information to make managerial
decision that their degree of convenience range from moderate to high.
• There is a relationship between the uses of management information systems and the effectiveness of
managerial decision making.
• Improvingmanagementinformationsystemsimpactstheeffectivenessofmanagerialdecisionmaking.
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 2 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
• Is there a relationship between the uses of management
information systems and the eectiveness of managerial
decision-making in the Greater Irbid Municipality?
• Does the development of management information systems
contribute to the increase and eectiveness of managerial
decision-making in the Greater Irbid Municipality?
Study hypotheses
In order to address the problem of the study and to answer its
questions, the main hypothesis was formulated and developed as
follows:
e main hypothesis: ere is no importance or role of
management information systems in managerial decision-making.
e sub-hypotheses are as follows:
e rst sub-hypothesis: ere is no relationship between the
quality of information provided by management information systems
and the eectiveness of managerial decision-making.
Sub-second hypothesis: ere is no relationship between the uses
oered by the management information systems and the eectiveness
of managerial decision-making.
Sub-third hypothesis: Development of management information
systems does not contribute to increase the eectiveness of managerial
decision-making.
e importance of studying
e decision-making process is an important managerial process.
Due to the importance of eective decision-making in management and
the importance of the information, this study has been conducted. e
study came at a time when organizations at the global and local levels
are somehow moving towards a reliance on management information
systems to make managerial decisions at various managerial levels. e
issue of managerial decision-making utilizing information systems
is one of the topics that has been and continues to be of interest to
management, psychology and many other sciences scientists.
erefore, the importance of this study lies in the following matters:
1. Study the subject by providing a theoretical framework that
denes the concept of the nature of information systems and
decision-making.
2. To highlight the role of information systems in providing the
necessary information for managerial decisions-making.
3. To highlight the role of information systems in providing the
necessary uses for managerial decisions-making.
4. Determine the contribution of the development of management
information systems in managerial decision-making.
Objectives of the Study
In light of identifying the problem of the study and its importance,
the objectives are determined according to the following:
• Identify the nature of the relationship between management
information systems and managerial decision-making.
• To reach some conclusions and suggestions that will contribute
to increasing the eciency of information systems in the
eectiveness of managerial decision-making.
Study variables
e decision-making process is characterized by problem
identication, modeling, making, implementation and follow-up of the
decision, while the information system is described by modeling and
providing the necessary information for managerial decision making.
Independent variable: Management Information system.
e dependent variable: e decision making process.
Methodology and Tools Used
is study adopted the analytical descriptive approach, which
allowed explaining the dimensions and horizons of management
information systems and their role in managerial decision making.
e method of personal interviews was also used to collect data and
information related to this study, a questionnaire was used to collect
data and analyze it in order to test the hypotheses of the research,
aer reviewing various studies and researches related to the subject of
the study. e questionnaire was presented to specialists in the eld
of scientic research as well as the questionnaire was distributed to a
selected sample more than once to ascertain the veracity and reliability
of the questionnaire. Data were downloaded to the computer using the
Statistical Analysis Program (SPSS).
e population of the study and its sample
e population of this study included the employees of Greater
Irbid Municipality, and to select the sample of the study, the complete
survey method was adopted due to the small size of study population
composed of all the senior managers, their deputies and the heads of the
units and departments in order to reach the largest number of correct
forms to represent this institution. (88) Copies of the questionnaire
were distributed, (82) Copies were recovered with a percentage of
(93.18%), which represents the number of completed forms.
In order to answer the study questions, the standard values of the
scale were determined using the arithmetic mean of the responses of
the individuals of the sample from Greater Irbid municipality. e
criterion for discussing the results according to the grades given to the
answer categories was as follows: from 1-1.80 strongly disagree, 1.81-
2.60 disagree, 2.61-3.40 neutral, from 3.41 to 4.20 agree, from 4.21-5
strongly agree.
Previous studies
Al-Nadhari Study (1990): e study aimed to determine the
eciency of information systems in Jordanian commercial banks and
to what extent these systems contribute to reaching more rational
decisions; also to reveal the weakness points in the information systems
used in Jordanian commercial banks and how to treat them then to be
developed and enhanced. e researcher found the following results:
• ere is a positive relationship between information systems
and the eectiveness of decision-making in Jordanian
commercial banks, but this relationship is not statistically
signicant.
• It is not necessarily that the banks using information systems
are more ecient than others on the basis of higher protability
ratios, but the eciency of the system reects the quality and
speed of service provided to the public.
• e results of interviews conducted by the researcher
with stakeholders in information systems showed that the
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 3 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
introduction of advanced information systems led to the
diversication of banking activities and the creation of new
jobs, and to the granting of further delegation to the lower
administrative levels. While at the same time increasing the
capacity of senior management to control the work of other
levels, and to intervene as required.
Shannak study [1]: e sample of the study included 53 companies
out of 103 companies listed in Amman Stocks Market. is study
aimed to reveal the availability of management information systems
in the Jordanian public shareholding companies, and to what degree it
impacts the organizational performance of these companies.
e study concluded with several results:
• "53.24%" of companies have a special management information
department, and these departments have but a little impact in
the organizational performance.
• e interest in information systems is low in most companies.
• Computers and soware do not aect organizational
performance.
• ere is no positive impact of MIS on organizational
performance.
Al-Dhonaibat Study [2]: e study aims at identifying the
relationship between accounting information systems and performance
of employees also demonstrating to degree Accounting Information
Systems have been utilized from individuals' of the sample point of
view. e study found that there is a positive relationship between
computerized management information systems and employee
performance, as well as a positive relationship between the modernity of
the devices and the used soware, the characteristics of the information
provided by the information systems, and the performance of the
employees.
Khalid Study [3]: is study aimed at evaluating the performance
of computer-based accounting systems and their suitability to meet
management needs. A questionnaire was designed to survey the views
of a sample of industrial companies in Jordan on the performance of
these systems. e results of the study showed that the majority of
Jordanian industrial companies rely on computer-based accounting
information systems and the applicable systems meet the objectives of
users of nancial and administrative data signicantly as well as the
ease and speed of response to those systems in meeting the needs of the
users of this data.
Al-Mahasneh Study [4]: is study aimed at identifying the
impact of the eciency of information systems in the eectiveness of
decision making in Customs Department, by identifying the trends
of individuals of the sample towards the eciency of information
systems, the eectiveness of decision making and analyzing the impact
of the eciency of information systems in the eectiveness of decision.
e researcher concluded that Management Information Systems in
Customs Department has high quality and eciency also the decision
making process in this department is highly eective moreover there
is a signication correlation between the independent variable (the
eciency of information systems) and the dependent variable (the
eectiveness of decision making process).
Al-Bashabsheh and Samer Study [5]: e study aimed to identify
the eect of the quality of administrative information in raising the
level of job performance in Jordanian Social Security Institution. It also
aims to identify the reality of the quality of management information
systems in this institution, and the level of job performance. e
study concluded that there is an important impact of the quality of
information systems in raising the level of job performance.
Eid Farahtyah Study [6]: e study aimed at shedding light on
the marketing information system and its role in providing accurate
and comprehensive information for the planning and controlling of
marketing activity. e most important recommendations of the
study are linking the various sections of the company with an eective
information system to improve the company's performance, recruiting
specialized competencies and conducting training courses on the use of
information technology.
Al-Moasher and Al-Khasbeh Study [7]: e study aimed at
identifying the eect of organizational and technical factors in
the applications of management information systems. e study
concluded that there is a statistically signicant eect of technical
factors and organizational factors in the applications of management
information systems. e study recommended to involve employees in
the process of design and use of MIS, due to its importance in achieving
psychological satisfaction, raising morale, and informing employees of
their importance in the organization.
Al-Saudi Study [8]: e study aimed to identify the eect of
Computerized Information Systems in the performance of employees.
e study reached the following results: e respondents' perceptions
about the requirements of operation of information systems were high,
and their perception towards job performance were moderate and
the main requirements for managing the operation of computerized
information system are: (physical, soware, human and organizational)
have an impact in job performance.
Boonmak Study [9]: e study aimed to examine whether
management information systems and IT has aected the assessment
of rm performance and business strategy. Data from 170 executive
managers, who work in various business rms, were collected.
Questionnaires were used to assess rm performance and business
strategy. Descriptive statistics, correlations, and multiple regression
analysis were used to analyze and evaluate data. e study found that
Management information systems and IT increase rm performance
and business strategy. e more volume of information (MIS) needed,
the more advanced the IT that should be provided. Business strategy
will be more successful if organizations have enough and more reliable
advanced IT. e more use of advanced IT and information (MIS)
provided, the more successful rm performance is. IT can change and
improve the eciency and eectiveness of rm performance, while both
management information systems and IT also improve and change the
culture of rm performance to be more ecient and eective.
Zawie and Tommy Study [10]: e aim of the study was to
investigate the subject of the information system and its role in the
performance of human resources by following the various approaches
and policies of human resources information systems. It concluded that
the human resources information system in the organization always
needs development so as to be able to develop the tasks assumed and
make the evaluation process of the performance of human resources
more eective, the study recommended to stimulate and to encourage
the culture of change in working methods.
Information systems were dened as a set of components that
receive, treat, store and retrieve the required information to execute
a managerial process [11]. Al-Sabbah dened it as elements that are
connected to each other by logical relationships i.e., they integrate and
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 4 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
react with each other to achieve certain goals by transforming inputs to
outputs [12]. It was also dened as the components that interact to carry
out a certain goal [13,14] while Al-Taa'I dened it as the integrated and
interactive structural compound of equipment and hardware, soware,
rules and working force which is eligible to get and treat data to provide
the necessary information to be delivered to beneciaries then store,
renew, retrieve in due time.
Information systems are a group of human, material and soware
elements that work together to collect data, classify, sort, process and
transform it into information that helps the administration to complete
its work and make the necessary decisions in a timely manner, at the
appropriate cost and quantity.
Alert referred that the information is "data that have a form and
content that is appropriate and convenient for its users." Al-Kilani et al.
[15] dened it as the facts and concepts that pertain to any subject that
is intended to develop and to increase human knowledge. Information
is data processed and transformed into a useful form in the decision
making process.
Components and elements of information systems
e information system in general has components that are
interrelated with each other and the degree of interconnection of these
components gives the system the required eciency [16]. Each of the
components of this system contains elements that are assigned to
perform the duties of these sub-components and helps to understand
how the system works. In all cases, the operations of the information
system do not fall outside the framework of the following processes:
1. Data collection: In this process, data are obtained from dierent
sources, taking into consideration the availability of reliability
(correctness, accuracy, comprehensiveness), exibility and
appropriateness of cost and value. e organization is also
provided with data on future trends and environmental
prospects for the use of environmental monitoring (prediction
and analysis) [17].
2. Data Processing: Data are transferred from its initial structure
to meaningful and valuable information. is process is divided
into data classication, collation, summarization, processing
and testing [18]. As well as extracting results so that they are
ready for timely use by beneciaries.
a. A key concern of this process related to information systems
is the addition of the (future horizon) component to raw data,
and to achieve purpose appropriate prediction methods should
be used as an integral part of any formal information system.
Digman and Lester [19] have claried that the rare resource
today is not the availability of information, but the ability to
process that information. e information system that provides
managers with huge amounts of information provides bad
services. As it is required to clear that information and ensure
that only the important of them to those managers.
3. Storage of information: e need for information does not
end simply because it is used for a certain period, since there is
some information that is not used once it is extracted, it is very
important to store it until the need arises [16].
4. Updating: e information continuously generated is updated
according to the changes in activities. Updating means the
following [20]:
5. Adding information that did not exist.
6. Make adjustments to information commensurate with the
change.
7. Delete old information that will no more be needed.
8. Information retrieval: it is the process retrieving the stored
information when needed by the users; the time element
should be taken into consideration in order not to lose the
anticipated benet of it due to delay. e organization that
produces information and distributes it to appropriate decision
centers faster than its competitors has a competitive advantage
especially in turbulent environments [21].
Output
In information systems, output involves producing useful
information, usually in the form of documents and reports. Ducker
[22] describes information and the individual data that match with the
subject and the importance of the decision.
Output derives its value from to what degree it impact the decision
and the other hand what is the cost of getting it, so if the output of the
information system does not improve the decision or impact it then
information will be of negative value.
To be valuable to managers and decision makers, information
should have the characteristics described in the following [18]:
Comprehensiveness: Information should cover the variable of
external environment and internal environment to include all sides of
the problem.
Accurate: Information should be error-free which means that data
should be collected and recorded and processed in an accurate manner
consequently input, processing and output should be error-free.
Reliable: Reliable information can be trusted by users. In many
cases, the reliability of the information depends on the reliability of the
data-collection method. In other instances, reliability depends on the
source of the information.
Economical: Information should also be relatively economical to
produce. Decision makers must always balance the value of information
with the cost of producing it.
Complete: Complete information contains all the important facts,
thus lead to a less false and more eective decision making.
Timely: Timely information is delivered when it is needed.
Flexible: Flexible information can be used for a variety of purposes.
e ability of the system to adapt to the changing needs of the
beneciaries, as well as the high exibility in the multi-purpose use of
information outputs by decision makers.
Any system is assumed to provide integrated information from
both internal and external environments, Radford [23] indicated that
the role of information system is represented by acquiring information
from internal and external environments and process it according to
the usage requirement and presenting it in reports or storing it to be
retrieved when needed.
e concept of managerial decision and its importance
Managerial decision is considered the substance of managerial
process and its basic means to achieve the objectives of the organization,
the success of the organization depends on the management's
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 5 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
eectiveness in decision making. What characterizes an ecient
management is its ability to deal successfully with the problem facing it.
Decision in its simple form is reaching a solution for a present
problem or achieving planned objectives, the word decision means
judging in a certain issue [24]. From an administrative point of view
one refers to decision as a selection between alternatives to solve a
problem or to achieve a certain objective. Nawaf [25] dened decision
as the perceived selection between the available alternatives in a certain
situation. Zawailef and Quaroti dened it as a means to perceived
selection of the best available alternative which achieves the maximum
return and the lowest cost or achieves the desired goal.
Al-Ajlouni [26] denes decision-making as the exible process of
choosing the appropriate alternative or alternatives aer examining
all aspects of the problem within the available information taking into
account the time period and the cost to reach the maximum expected
benet to achieve the desired goal.
e managerial decision in this sense is closely related to the future
forecasting process and the availability of accurate and appropriate
information to reach the correct decision.
e steps of decision making: managerial decision is the process
of selecting the best alternative available aer evaluating the results
of each alternative and its impact in achieving the desired objectives,
the nature of the decisions and the degree of eciency in the adoption
depends on the quality of information used and its accuracy [20].
Since the decision is an intellectual choice based on an information
system for the decision-maker, decision and information are inseparable
elements and constitute the content of the decision-making process.
e steps of managerial decision-making process: ere is an
agreement on scientic steps of managerial decision-making, but there
is a disagreement on the number of these steps. However, ve basic
steps of the decision-making process will be identied [27].
• To identify and define the problem: e rst step in decision
making is to identify and define the problem. "is is a stage
of information gathering, information processing, and
deliberation. It is also where goals are claried to specify
exactly what a decision should accomplish. e more specic
the goals, the easier it is to evaluate results aer implementing
the decision.
• Search for and develop alternative solutions: Aer identifying
the problem and its dimensions in the light of the information
provided, one must be directed to the search for solutions
and tests leading to the achievement of the goal (solving the
problem), which is to be able to solve the problem in a timely
manner and within the limits of the available physical resources.
• Evaluating the expected results of each alternative: is process
determines the pros and cons of each alternative, i.e., identifying
the advantages and disadvantages of each alternative, and
evaluating the alternatives in light of the potential benets
achieved by each alternative, compared with the costs, thus
focusing on the alternatives which gives the greatest benets.
• e choice of the best alternative: In light of the economic,
social and environmental considerations on the one hand and
the degree of knowledge of the decision-maker on the other
hand, one of the alternatives will be selected based on the pros
and cons.
• Implementation of the decision and follow-up: e decision-
making process does not end until the implementation of the
decision and ensure that the decision taken has already achieved
a comprehensive solution to the problem through feedback
information to ensure the integrity of the decision and the
safety of its implementation and to address any impediments
to the implementation process as they arise which may require
the cancellation of the decision or replacing it.
Information Systems and Decision Making
e relationship between information systems and decision-
making is a strong one. e availability of information in large quantities
means power, provides organizational options, and an eective
decision maker can determine the best options at a tremendous speed,
but sometimes the decision maker cannot obtain information due to
lack of availability or lack of access. Because the prices and the cost of
collection is very high, the less information the greater the ambiguity
and increased the degree of risk and the increased risk of non-decision
[28]. But aer the adoption of the modern scientic method in
management, the decision is no more made by intuition or guessing
or even based on the experience of the manager, but depends on the
exact search which could not be achieved except by collecting data on
all aspects of the problem then analyzing, interpreting and translating
it into reality to help making the decision [29].
e importance of information management systems in all
organizations has increased due to the increasing importance of
information in them, especially in managerial decision-making.
e increased competition between organizations and the size and
complexity of their work have increased the importance of information
systems. e high rates of environmental and technical change and
the widespread use of information technology making it an ideal tool
for data processing, which led to increased attention to management
information systems and increased importance of their role in the work
of the organization and its decisions [14].
Presentation, analysis and interpretation of study data
• Analysis of the items of the dimension "the relationship of
the quality of information provided by information systems to the
eectiveness of decision-making:" e mean and standard deviations
of the responses of the study sample were calculated for the rst
dimension. e results were presented in Table 1.
It is clear from Table 1 that the general arithmetic mean of the
relationship between the quality of information and the eectiveness
of decision-making was 3.33, which is moderate and lies in the third
category of the ve-scale (2.61-3.40), which indicates a moderate
degree of approval, which means that the individuals of the sample
of the study moderately agree that information systems provide
information with the specications required to make their decisions.
It is also clear that the arithmetic averages of the role of information
systems in decision-making ranges between 3.01 and 3.93, that there is
a variance in the degree of approval of the role of information systems
in decision making. Some agree with a high degree and some agree
moderately with regard to the items of the study sample is high:
Item (7) which states "e introduction of information systems has
given a better form of information making it easier to deal with," has
got an arithmetic mean of 3.93 and a standard deviation of 0.75 which
indicates that the used information systems provide information that
is easy to deal with in making decisions so the quality of the decision
will be increased.
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 6 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
Item (10) which states "Information systems used to provide clear
information for decision-making," has got an arithmetic mean of
3.50 and a standard deviation of 0.91. is is because the information
systems used provide clear information of the decision to be taken,
which supports the decision-making process.
Item (5) which states "Information systems are useful in providing
information that has occurred in the past and is reliable for future
decisions," has got an arithmetic mean of 3.48 and a standard deviation
of 1.03, because information systems contain historical work related
information, including a detailed explanation of the time periods in
which the information has passed, contributing to the provision of
historical information on what work needs to help in making future
decisions.
Item (9) which states "Information provided by information
systems meets the needs of their users," has got an arithmetic mean of
3.42 and a standard deviation of 0.86.
e following items have got a moderate degree of approval by the
individuals of the sample:
Item (8) which states "Information provided by information
systems is concise" has got an arithmetic mean of 3.32 and a standard
deviation of 0.93.
Item (6) which states "Information systems provide predictive
information for decision making" has got an arithmetic mean of 3.26
and a standard deviation of 1.08.
Item (3) which states "Information systems provide most of the
information necessary for decision making" has got an arithmetic
mean of 3.21 and a standard deviation of 1.08.
Item (2) which states "Information systems provide most of the
information necessary for decision making" has got an arithmetic mean
of 3.12 and a standard deviation of 1.13. is means that the provided
information has got a medium degree of approval, because information
systems provide information to the decision-makers about the reality
of work, especially with respect to routine non-recurring decisions that
require a certain amount of information to reduce risk and uncertainty.
Item (1) which states "Information provided by your organization's
information systems is accurate" has got an arithmetic mean of 3.03 and
a standard deviation of 1.09, this means that there are medium-ecient
hardware and soware in the process of organizing and arranging
work-related information, which provides accurate information.
Item (4) which states "Information systems provide timely
information for decision making" has got an arithmetic mean of 3.01
and a standard deviation of 1.14, that is, the ow of information has
been characterized by a moderate degree of approval. e reason
for this is the multiplicity of managerial levels in the organization
under study, which leads to delaying the time of communicating the
information to the decision maker, reducing its value and delaying
completion of tasks.
From the above, information provided by information systems
contributes moderately to the eectiveness of decision-making.
• Analysis of the items of the dimension "the relationship
between uses provided by information systems and decision-making
eectiveness: To identify the relationship between the uses of
information systems for eective decision-making in the organization
under study, the arithmetical averages and standard deviations of the
responses of the individuals of the study sample were calculated as
shown in Table 2.
It is clear from Table 2 that the general arithmetic mean of the
relationship between uses provided by information systems and
decision-making eectiveness was 3.28, which is moderate and lies
No. Item Mean S.D. Degree of approval
1Information provided by your organization's information systems is accurate 3.03 1.09 Moderate
2The information systems of your organization help to provide you with appropriate
information for decision-making
3.12 1.13 Moderate
3Information systems provide most of the information necessary for decision making 3.21 1.08 Moderate
4Information systems provide timely information for decision making 3.01 1.14 Moderate
5Information systems are useful in providing information that has occurred in the past and
is reliable for future decisions
3.48 1.03 High
6Information systems provide predictive information for decision making 3.26 1.08 Moderate
7The introduction of information systems has given a better form of information making it
easier to deal with
3.93 0.75 High
8Information provided by information systems is concise 3.32 0.93 Moderate
9Information provided by information systems meets the needs of their users 3.42 0.86 High
10 Information systems used to provide clear information for decision-making 3.50 0.91 Moderate
Arithmetic mean of all of the items 3.33 0.60 Moderate
Table 1: Relationship of the quality of information provided by information systems to the effectiveness of decision-making.
No. Item Mean S.D. Degree of approval
1MIS helps to provide periodic reports that facilitate problem search activities 3.28 1.05 Moderate
2Expert systems help to accomplish various stages of decision making 3.32 0.99 Moderate
3Decision support systems are used at all stages of decision-making 3.19 0.61 Moderate
4Decision support systems help solve complex problems 3.31 0.99 Moderate
5Information systems contain quantitative decision-making methods such as operations
research and others
3.39 0.88 High
6Information systems reduce the use of personal judgment in decision making 3.13 1.08 Moderate
7Information systems provide information in graphical or mathematical forms 3.37 0.89 Moderate
Arithmetic mean of all of the items 3.28 0.61 Moderate
Table 2: The relationship between uses provided by information systems and decision-making effectiveness.
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 7 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
in the third category of the ve- scale (2.61-3.40), which indicates a
moderate degree of approval, which means that the individuals of the
sample of the study moderately agree that information systems help in
achieving the stages of decision making and the usage of mathematical
methods.
It is also clear that the arithmetic averages of the uses of information
systems in the eectiveness of decision-making range from 3.39 to
3.13, meaning that all respondents agree moderately on the use of
information systems in decision-making. e items were arranged as
follows:
Item (5) which states "Information systems contain quantitative
decision-making methods such as operations research and others," has
got an arithmetic average of 3.39 and standard deviation of 0.88, which
indicates that Information systems use quantitative methods to make
routine decisions only.
Item (5) which states "Information systems provide information in
graphical or mathematical forms," has got an arithmetic average of 3.37
and standard deviation of 0.89, this information has the exibility, ease
and ability to determine the results of the decision and its advantages
and disadvantages in a scientic way.
Item (2) which states "Expert systems help to accomplish various
stages of decision making," has got an arithmetic average of 3.327 and
standard deviation of 0.99, which shows that the organization under
study has expert systems represented by computerized information
systems which is fed by a group of experts to be able to make inferences
and conclusions and then provide advice and solutions to the problems
of managers on a specic eld similar to that provided by the human
expert.
Item (4) which states "Decision support systems help solve complex
problems," has got an arithmetic average of 3.31 and standard deviation
of 0.99, which indicates that the organization under study has decision
support systems, which are computer-based systems to support un-
programmed and semi-programmed decisions of that help managers
in determining the problem. Based on this result, it can be said that the
decision support systems are moderately used.
Item (1) which states "MIS helps to provide periodic reports that
facilitate problem search activities," has got an arithmetic average of
3.28 and standard deviation of 1.05, where information systems work
to gather information that helps to make decisions.
Item (3) which states "Decision support systems are used at all
stages of decision-making," has got an arithmetic average of 3.19 and
standard deviation of 0.61, this indicates that the organization under
study has decision support systems that assist managers in identifying
alternative solutions, evaluating them and selecting the best, in
addition to predicting the results of the alternatives that will be used
in the solution.
Item (6) which states "Information systems reduce the use of
personal judgment in decision making," where the analyst focuses on
the quantitative facts and the corresponding data of the problem, where
the problem is identied, analyzed and solved in a logical and scientic
form, and in an eective, structured manner based on information and
facts and not on speculation.
As a result of the above, the uses of information systems that
contribute to the eectiveness of decision-making in a moderate
degree are the completion of various stages of decision-making, where
information systems help to provide periodic reports that facilitate the
search for problems, It also assists expert systems in completing various
decision-making stages, using decision support systems at all stages of
decision-making, solving complex problems easily, and information
systems contribute to the use of mathematical methods that contribute
to eective decision-making. e information system contains
quantitative methods of decision making, such as operations research,
etc. e information systems provide information in graphical or
mathematical form, thus information systems reduce the personal use
in decision making.
• Analysis of the items of the dimension "the impact of
information system development on increasing the eectiveness of
decisions:" In order to understand the eect of the development of
information systems on increasing the eectiveness of decision making
in the organization under study, the arithmetical averages and standard
deviations of the responses of the sample individuals were calculated
and the results are presented in Table 3.
It is clear from Table 2 that the general arithmetic mean of the
relationship between uses provided by information systems and
decision-making eectiveness was 3.73, which is high and lies in the
fourth category of the ve-scale (3.41-4.20), which indicates a high
degree of approval, which means that the individuals of the sample of
the study highly agree that the development of information systems
increases the eectiveness of decision making. is impact ranges
from 3.95 to 3.18, meaning that all respondents agree highly that
development of information systems increases the eectiveness of
decision-making. e items were arranged as follows:
Item (6) which states "Modern information systems contribute to
better results than planned," has got an arithmetic average of 3.95 and
standard deviation of 0.85. is stems from the ability of information
systems to achieve faster access to information, which contributes to
the development of the organization under study on the operation,
growth and creativity, and transforming these capabilities into a part
that integrates with the decision-making process and thus achieve the
desired results.
Item (1) which states "Modern information systems contribute
to identifying the problem more accurately than before," has got
an arithmetic average of 3.88 and standard deviation of 0.88. is
No. Item Mean S.D. Degree of approval
1Modern information systems contribute to identifying the problem more accurately than before 3.92 0.88 High
2Modern information systems contribute to providing appropriate information to identify the
real problem
3.86 0.81 High
3Modern information systems help to identify the real problem more quickly 3.84 0.89 High
4Modern information systems offer alternatives and solutions to the problems that are better
andmoreefcientthantheoldinformationsystems
3.62 1.03 High
5Modern information systems contribute to the selection of the best alternative as a solution 3.18 1.03 Moderate
6Modern information systems contribute to better results than planned 3.95 0.85 High
Arithmetic mean of all of the items 3.73 0.68 High
Table 3: The impact of information system development on increasing the effectiveness of decisions.
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 8 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
underscores the important role of information systems in identifying a
clearer vision of problems, thus increasing the eectiveness of decision-
making.
Item (1) which states "Modern information systems contribute
to providing appropriate information to identify the real problem,"
has got an arithmetic average of 3.86 and standard deviation of 0.81,
Indicating that modern information systems provide appropriate
information to identify the real problem.
Item (3) which states "Modern information systems help to identify
the real problem more quickly," has got an arithmetic average of 3.88
and standard deviation of 0.88, which shows that modern information
systems contribute to detecting the problem more quickly.
Item (4) which states "Modern information systems oer
alternatives and solutions to the problems that are better and more
ecient than the old information systems," has got an arithmetic
average of 3.62 and standard deviation of 1.03, this is due to the fact
that the modern information systems of information about the internal
and external environment allows to choose the best alternatives to
solve problems.
e following items have moderate response by the individuals of
the sample:
Item (5) which states "Modern information systems contribute to
the selection of the best alternative as a solution," which shows that the
use of modern information systems enabled the selection of the best
alternative to a medium degree. From the previous results, it is clear that
the individuals of the study sample strongly agree that the development
of information systems aects and increases the eectiveness of
decision making, through the contribution of modern information
systems in providing information to identify the real problem more
quickly and accurately than before, Modern information systems also
oer alternatives and solutions to the problems that are better and
more ecient than old information systems. is achieves the goal
of knowing the impact of information systems on the eectiveness of
decision making in the organization under study.
Testing the hypotheses of the study
e hypothesis of the study will be tested as follows:
e main hypothesis test: It was as follows "ere is no importance
or role of management information systems in managerial decision-
making."
Table 4 shows that the value of the general arithmetic average of
the importance and role of information systems in decision making is
3.42, which are greater than 3. e calculated t-value is 8.570, which is
greater than the tabulated value of 1.674 and the signicance is 0.000is
less than 0.05.
us, the null hypothesis is rejected and the alternative hypothesis
is accepted which means that "information systems have an importance
and a role in decision-making in the Greater Irbid Municipality."
Test of the rst sub-hypothesis which states "ere is no relationship
between the quality of information provided by management
information systems and the eectiveness of managerial decision-
making."
e results of this hypothesis test are in Table 5. e general
arithmetic average of the subtotal subtraction clauses, which is 3.33, is
greater than 3. e calculated t-value is 5.577, which is greater than the
tabulated t-value of 1.674, and the signicance level is 0.000, which is
less than 0.05.
us, the null hypothesis is rejected and the alternative hypothesis
is accepted which means that. is means that there is a relationship
between the quality of information provided by the information
systems and the eectiveness of decision-making in the Greater Irbid
Municipality."
Test of the second sub-hypothesis which states "ere is no
relationship between the uses oered by the management information
systems and the eectiveness of managerial decision-making."
e results of this hypothesis test are in Table 6. e general
arithmetic average of the subtotal subtraction clauses, which is 3.28, is
greater than 3. e calculated t-value is 4.263, which is greater than the
tabulated t-value of 1.674, and the signicance level is 0.000, which is
less than 0.05.
us, the null hypothesis is rejected and the alternative hypothesis
is accepted which means that. is means that there is a relationship
between the uses oered by the management information systems and
the eectiveness of managerial decision-making."
Test of the third sub-hypothesis which states "development of
management information systems does not contribute to increase the
eectiveness of managerial decision-making."
e results of this hypothesis test are in Table 7. e general
arithmetic average of the subtotal subtraction clauses, which is 3.73, is
greater than 3. e calculated t-value is 9.682, which is greater than the
tabulated t-value of 1.674, and the signicance level is 0.000, which is
less than 0.05.
us, the null hypothesis is rejected and the alternative hypothesis
is accepted which means that. is means that development of
management information systems does not contribute to increase the
eectiveness of managerial decision-making. "
Results
e study concluded that information systems are important and
eective in decision-making in the Greater Irbid Municipality:
Item Mean S.D. D.o.F Sig. Resolution
The main
hypotheses items
3.42 8.570 81 0.000 Signicant
Table 4: T-test of the importance and role of information systems in decision
making.
Item Mean S.D. D.o.F Sig. Resolution
The main
hypotheses items
3.33 5.570 81 0.000 Signicant
Table 5: T-test of the relationship between information systems and effectiveness
of decision making.
Item Mean S.D. D.o.F Sig. Resolution
The main
hypotheses items
3.28 4.263 81 0.000 Signicant
Table 6: T-test of the relationship between information systems and effectiveness
of decision making.
Item Mean S.D. D.o.F Sig. Resolution
The main
hypotheses items
3.73 9.682 81 0.000 Signicant
Table 7: T-test of the relationship between information systems and effectiveness
of decision making.
Citation: Ait Yassine FLY (2017) The Role of Management Information Systems in the Effectiveness of Managerial Decision Making in Greater Irbid
Municipality. Arabian J Bus Manag Review 7: 315.
Page 9 of 10
Volume 7 • Issue 4 • 1000315Arabian J Bus Manag Review, an open access journal
ISSN: 2223-5833
• Information systems provide information happened in the
past and rely on them to make future decisions, and the
introduction of information systems led to giving a better form
of information, which facilitates the handling of decision-
making, in addition to the information provided by the
information systems meet the needs of the beneciaries to take
decisions.
• Information systems provide the user with clear information
for decision making, but through the answers of the sample
we concluded that the organization nds some diculties
in obtaining information in terms of accuracy, quantity,
objectivity, timelines, brevity and productivity.
• e uses of information systems moderately help in the
eectiveness of decision-making, as we noted that there is a
lack in using quantitative methods in decision-making by the
studied information systems.
• Information systems, expert systems and decision support
systems moderately help to achieve the various stages of
decision making, indicating that there is a relationship
between the uses of information systems and the eectiveness
of decision-making at Greater Irbid Municipality.
• e continuous development of information systems with the
emergence of new and more eective techniques and methods
in the processing of information enables the identication
of the problem more accurately than before. It contributes
to providing the appropriate information to identify the real
problem more quickly and contributes signicantly to the
crystallization of a clearer vision of problems and alternatives
to solutions more than old information systems.
• Modern information systems contribute to achieving the
planned results better than before thus produce more
accurate decisions, exibility, eciency, eort and less time,
which means that the development of information systems
contributes to increase the eectiveness of decision-making in
Greater Irbid Municipality.
Study Recommendations
e study recommends the following:
• Conducting awareness campaigns to familiarize users of
information systems in facilitating their administrative
processes and increasing the eectiveness of their decisions.
• e pursuit of keeping abreast of the development of the
systems and information technology used in the institutions.
• Maintain the level of security and control enjoyed by the current
system and work on the development of safety procedures
according to the evolution of the information system.
• Establishment of comprehensive databases and information
that contribute to the provision of necessary and appropriate
data and information in the ecient and eective application
of the entrances of modern information systems in institutions
to respond to the purposes of modern management.
• Holding training and eld courses and seminars to familiarize
users of the information system in facilitating their
administrative processes and increasing the eectiveness of
their decisions.
Acknowledgement
"This work has been carried out during sabbatical leave granted to the author:
Dr. Fatima Lahcen Yachou Ait yassine from Al-Balqa' Applied University (BAU)
during the academic year 2016\2017".
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