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Tracing knowledge creation and dissemination of strategic management research in hospitality scholarship from 1960 to 2020
Abstract
This paper aims to identify the knowledge creation and dissemination of strategic management (SM) in the hospitality literature using citation and co-citation analysis. A database of 10,782 SM-related articles and 306,701 reference appearances in seven leading hospitality journals over the period 1960–2020 was derived from the Scopus repository. Intellectual mapping of the 100 most-cited SM-related reference appearances was visualized using VOSviewer. The outcomes of this study show that hospitality-focused SM articles outweighed mainstream business-focused SM articles in the hospitality literature. Seven diverse SM research clusters were identified. SM research in the hospitality field is heavily focused on practical implications and relationship testing. Theory application and theory development are required to strengthen the current SM knowledge in the hospitality literature.
... Bibliometric analytics is a suitable method for research scholars to analyze large amounts of data and assess the current status of a particular field of knowledge [11]. ...
... As noted in [11], nodes and their sizes represent the normalized number of citations of the included publications, while the links and their thickness indicate the co-citation relationships between the publications. ...
... The primary strategic characteristics include dynamic capability, client orientation, innovativeness, corporate social responsibility (CSR), and the ability to influence customer purchase intentions and achieve organizational performance. These areas of interest align with the bibliometric clusters that [11] identified, which mostly revolve around service-dominant logic, cocreation, service innovation, customer loyalty, and service recovery. Acta Academiae Beregsasiensis. ...
COVID-19. В основі методології лежить бібліометричний підхід. Проаналізовано 28 996 статей ScienceDirect, з фокусом на публікаціях, що містять «стратегічне управління» як ключове слово, для усвідомлення основних тенденцій у літературі. Програмне забезпечення VOSviewer дозволило візуально представити спільне використання ключових слів і співцитат у наукових статтях. Використовуючи обширну базу даних Sciencedirect.com, бібліометричний метод дозволив виділити п'ять відмінних тем або кластерів стратегічного управління: (1) стратегічні компетенції; (2) стреси та цілі стійкості; (3) бізнес-системи-управління
... This approach will highlight the role of ethics studies in the creation and dissemination of knowledge in the hospitality literature. Lastly, the study will provide potential benefits to practitioners as bibliometric research provides evidence-based results (Köseoglu et al., 2022). ...
... This allows for method triangulation, which is thought to be more beneficial than relying on a single method of analysis, and improves the validity and reliability of the review (Chandra & Walker, 2019). These methods are also more helpful in studying an evolving field of study (Köseoglu et al., 2022). We performed a domain-focused hybridreview by focusing on a concept (i.e., ethics)-discipline (i.e., H&T) hybridapproach (Kraus et al., 2022). ...
... Articles are obtained from seven leading hospitality journals: Journal of Hospitality Marketing and Management; International Journal of Hospitality Management; International Journal of Contemporary Hospitality Management; Journal of Hospitality and Tourism Management; Cornell Hospitality Quarterly; Journal of Hospitality and Tourism Research; International Journal of Hospitality and Tourism Administration. These are indexed in high quality indexes (SSCI and/or Scopus) and have been included in previous bibliometric studies (Arici et al., 2021;Köseoglu et al., 2022;. Impact factors and CiteScores were also influential in the selection of journals. ...
This paper examines the role of ethics-related research in shaping the intellectual structure of hospitality-literature through a two-step method. The intellectual structure of the most-cited ethics-related references was revealed by co-citation analysis. Content analysis was made to reveal each cluster’s main themes. A database comprising 9664 references from seven hospitality journals, spanning 60 years, was analyzed. The analysis uncovered four thematic clusters, indicating that organizational citizenship behaviors and environmental-ethics are the predominant topics in the hospitality-ethics literature. The previous studies heavily focused on examining relationships and their practical implications. The study adopted a novel approach to bibliometric analysis that has never been used in hospitality ethics-reviews. The results of the concept-discipline-focused hybrid-review provide a comprehensive understanding of the knowledge domain and indicate research directions.
... A pesar de esto, algunos estudios plantean que la investigación universitaria se mantiene bajo un régimen inadecuado de gestión, como es el caso de Koseoglu et al., (2022) que reporta algunos problemas en relación a esto en diversas instituciones de Asia, mientras que la situación es un poco menos avanzada en Europa (Ledro et al., 2022), con gestiones educativas de bajo nivel de involucramiento en los programas de investigación. ...
El estudio tuvo como objetivo analizar la relación entre la gestión educativa y la calidad formativa en la investigación de estudiantes universitarios peruanos inscritos en cursos de metodología de la investigación. Se empleó un diseño mixto, recolectando datos cualitativos y cuantitativos mediante dos cuestionarios validados y entrevistas semiestructuradas. La muestra incluyó a 232 estudiantes, 5 docentes y 5 administrativos. Los resultados revelaron una relación directa y significativa entre las variables, con un coeficiente Rho de .849* (p < .001). Esto indica que el aumento o disminución de una variable afecta proporcionalmente a la otra. Además, docentes y administrativos destacaron la importancia de la gestión educativa como un factor clave para potenciar la formación investigativa, favoreciendo el desarrollo profesional de los estudiantes y fortaleciendo la orientación académica en la investigación a nivel nacional.
... This fragmentation potentially hinders the cross-pollination of perspectives and integrative application of diverse techniques. While singlecountry studies can provide useful context-specific insights, their findings broadly suggest potential barriers or biases in the growth and dissemination of knowledge (Köseoglu et al., 2022;Liu et al., 2023). The lack of international partnerships could restrict the generalizability and transferability of findings, as they may overlook cultural, regional, or group differences influencing MHPW. ...
This study represents a systematic review and analysis of the research landscape concerning the mental health and psychological well-being (MHPW) of employees in the hospitality and tourism sector. Comprehensive bibliometric analysis, intellectual network mapping, and critical qualitative content analysis were performed utilizing a dataset of 184 relevant articles. From these analyses, eight critical reflections were derived, and a future research agenda was outlined. This agenda includes exploring positive enhancers of MHPW, advocating for holistic conceptualizations of MHPW, encouraging cross-cultural and interdisciplinary collaborations, assessing the impacts of technology on mental health, developing industry-specific assessments, diversifying research methodologies with multidisciplinary theories, conducting multi-level analyses of influencing factors, and investigating the pandemic’s long-term impact on career perceptions and mental health reforms within the industry. Findings offer pivotal directions for future research and aim to advance the understanding and enhancement of MHPW in the global hospitality and tourism workforce through impactful scholarship.
... Businesses in bus transport lack specification in the form of measurable goals in individual areas of their strategy [25]. The BSC model can serve as a model that shows managers which areas require increased attention [26]. It is necessary to monitor these areas using appropriately selected indicators. ...
Customer awareness and customer satisfaction are generally important attributes for the success and competitiveness of any business. In some sectors, they are studied very intensively; in others, they are neglected. In the field of transport services, it is important that the attitudes of customers are sufficiently monitored because public passenger transport has a lot of individual competition. Only satisfied customers can prefer public transportation over their own. In this context, this contribution analyses customer requirements and their satisfaction with bus public transport in the Slovak Republic. The opinions of customers are supplemented in this article with those of strategic managers. We ascertained customer requirements through questionnaire surveys. Using theoretical knowledge, we established hypotheses, which were subsequently verified using the selected statistical methods. Based on the findings, we proposed the concept of the target perspective of the BSC system for bus transport companies in the Slovak Republic in an effort to increase their competitiveness. Our procedure was also based on knowledge that is the output of various research studies in this area. Their results show that marketing strategies are considered the most important part of strategic management. Today, it is common in many industries that all business entities offer the same product at the same price under approximately the same technological conditions and with the assistance of equally well-equipped personnel. Therefore, a correctly set marketing strategy can also be the key to business success in transport services. The methods used in this paper were analysis, synthesis, questionnaire surveys, and the selected managerial and statistical methods. Our goal was to propose a concept of the customer perspective of the BSC system based on the analysis of customer requirements. We are convinced that the results of our survey can contribute to increasing the competitiveness of not only bus carriers in Slovakia, but also in other EU countries.
... A research project is the basis or plan of action for a study. This paper aims to study the optimization of Bachelor's Degree Training in Hospitality Management based on the CDIO theory using a combination of quantitative and qualitative research methodology collected from different respondents with relative ease (Koseoglu et al., 2022). The interview technique lets the researcher delve into the participants' brains and obtain detailed information and data. ...
INTRODUCTION: Currently, demand for travel in China remains strong, and the tourism industry continues to grow. In the post-epidemic era, China's tourism industry is recovering and prospering, which also means that the tourism industry needs talent. As the demand for talent increases, basic hotel management training is gradually becoming the most significant factor affecting the development of applied professionals.OBJECTIVES: To enhance the development of online higher education based on the Internet in China and promote the informatization of tourism management and hotel management teaching; to solve the current problems of deviation between theory and practice in hotel management majors and the inability of hotel management students to engage in related professions; and to promote the fusion of the CDIO education model and the traditional education model, and to fundamentally improve the quality of teaching in hotel management majors.METHODS: In the study, firstly, literature research and theoretical research are used to conduct a detailed survey of CDIO education mode; then, the academic research results of CDIO are used to compare with the traditional hotel management teaching mode to summarize the problems existing in the conventional hotel management professional education; finally, information technology is measured through the empirical method to enhance the teaching and learning of hotel management.RESULTS: There is currently a deviation between the theory and practice of online teaching in the hotel management program; the CDIO education model can better enhance hotel management teaching; and the overall understanding of on-campus practice-based learning, off-campus practice-based learning, and self-study skills of hotel management students is higher than average.CONCLUSION: The concept and content of practice learning, the idea and standards of CDIO, the practice learning model of the Bachelor's degree in hospitality management, and the theoretical direction and feasibility of constructing a practice learning model for the Bachelor's degree in hospitality management based on CDIO theory were explored. The importance of referencing values and leadership in conjunction with progressive learning, curriculum renewal, and course design was found.
The literature on ethics research in hospitality has significantly expanded in recent years. The objective of this study is to present a comprehensive overview of ethical research in the field of hospitality literature. This will facilitate insight into future developments by examining the past. A two-step approach is employed, comprising citation analysis, a bibliometric analysis technique, and a systematic review. The former is used to identify themes, which are then discussed in the latter. The citation analysis revealed five main themes of the domain: environmental concerns, organisational citizenship behaviour, reputation management and ethical leadership. Environmental concerns were examined from two perspectives: the viewpoint of hotels and the environmental behaviours of tourists and consumers. Subsequently, a systematic review was conducted using the TCM framework (theory/context/methodology) with the objective of identifying the most prominent theories, contexts, and methodological issues associated with each theme. The issue has predominantly been discussed using quantitative analysis and social-based theories. Research has been mainly conducted in the US and the EU. Environmental ethics is likely to remain a significant area of concern in the future. This study offers a perspective that can aid researchers in developing future studies on ethics and help practitioners enhance the ethical climate of the industry
China’s Belt and Road Initiative (BRI), announced in 2013, is a mega project designed to enhance global transportation infrastructure and stimulate economic development. This study aims to identify and prioritize the key motivational sources driving China's BRI, with a particular focus on economic, political, and strategic considerations. Using PRISMA systematic literature review and focus group methodologies, we identified 26 motivational factors, 16 of which are primarily economic in nature. Among these, 'New business opportunities for Chinese investors' emerged as the most significant driver. In addition to economic motivations, this study highlights the critical importance of marine engineering, ship risk management, and ship machinery innovations in the success of BRI's maritime routes. Safe, efficient maritime transportation is identified as a crucial element for ensuring the operational effectiveness of the Maritime Silk Road. The study further emphasizes the role of maritime safety protocols, infrastructure modernization, and risk mitigation strategies in achieving China's broader geopolitical and economic ambitions through the BRI. Our findings suggest that China’s internal motivations, particularly those related to economic growth and marine transport infrastructure, play a more prominent role than external factors. This underscores the need for policymakers, marine engineers, and transport operators to align their long-term strategies with China’s ambitions, focusing on maritime safety, operational efficiency, and the global competitiveness of China’s marine technologies. The insights gained from this study contribute to a deeper understanding of the strategic importance of maritime infrastructure in shaping the future of global transportation systems under the BRI.
This examination is giving critical data to the backers of Pakistan's private universities in understanding clients' necessities more significantly to add to the improvement of their business. The data is collected through surveys. The pieces of information have been inspected through expansive outlines, using a structure and factors that are simply uniquely crafted to the fascinating necessities of Pakistan. In the consistent review, gathers created utilizing existing hypotheses, produce speculations, embrace structures for data plan and perform tests to show the proposed hypothesis. The clothing business is the essential unit of assessment all through the assessment of these elements. Our assessment is quantitative and besides embraces an objective strategy. The model size 250 and the assigned people is from clothing industry of Pakistan. Firstly, we utilize descriptive statistics to scrutinize the respondents' characteristics and outcomes. Additionally, we centre around the appraisal of the assessment model's results. Finally, we examine the insightful significance and hypothesis testing of the model. This total technique engages us to secure significant encounters into the data, which can be used to seek after informed decisions and drive accomplishment. Additionally, while the current study used a survey method, qualitative data such as customers' opinions and the nature of products could be added through open-ended questions to provide more in-depth insights. In conclusion, our study provides valuable insights into the relationship between issue identification and social media engagement, perceived corporate identification, and loyalty towards a company. Future research can build upon these findings to explore additional factors and expand the scope of the study. This specific research framework is never been used earlier in Pakistan’s Apparel industry. The originality and significance is to use Positive E-Wom as moderator in Pakistani market.
From the beginning of military activity, transport played a priority role in implementing military security tasks, guaranteeing the success of operations or wars. Over the years, significant changes in the implementation of tasks in transport and military movement can be observed, which took place in the technological, infrastructure, and management dimensions. Thanks to new discoveries and introduced modifications, the ability to implement military transport was increased in accordance with the dynamically changing needs of operational troops. The research problem has been specified in the following form: What factors impact the development of cargo transport capacity in the military sector? The material uses several research methods, the leading of which were: analysis and synthesis, querying the literature on the subject, abstraction, and inference. The diagnostic survey was conducted using an expert interview technique as an empirical method. The article identifies the factors most influencing the development of cargo capacity in the military sector, simultaneously pointing to the need to tighten the cooperation undertaken in this area between the civil and military circles. Particular attention was paid to factors that critically impact the development of transport capacity in the military sector. The obtained results made it possible to indicate that the development of the military cargo transport capability is a priority in the process of improving the military transport and movement subsystem. Particular attention should be paid to enhancing managerial abilities, which are a crucial element in ensuring appropriate conditions for the performance of tasks by the armed forces.
This study sought to examine the impacts of the global coronavirus pandemic on hotel employees’ perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees’ pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out.
As we reach the fifth anniversary of the Declaration of the United Nations 2030 Agenda for Sustainable Development, the tourism sector responsible for over 10% of the world’s GDP still does not have an open-source, sustainable management criteria that would enable and empower them to “walk the talk” to contribute to the Sustainable Development Goals (SDGs). The purpose of this paper is to fill the gap in the social sciences and business management literature by providing a theoretical Sustainable Strategic Management Model (SSMM) proposal for the Fourth Sector (4S), Small- and Medium-sized (SMEs) Hotel companies (4S-SM-HCs), which are committed and have the will to contribute firmly to the 2030 Agenda. Based on their corporate purpose and aligned with the SDGs, this article provides a holistic proposal with a multi-stakeholder approach, adding the SDG perspective. Through a qualitative research methodology based on two focus groups in which the main stakeholders and the management team of the 4S-SM-HC under examination took part, a theoretical SSMM is co-defined so that the hotel company can make significant contributions to the five areas of the SDGs. Basing their structure on the internationally recognized Global Sustainable Tourism Council (GSTC) Criteria and co-created through social learning, this SSMM proposes four strategic management axis and develops ten principles of ethical performance (PEP). The main contributions of this article are two: (1) to provide an ecosystemic SSMM proposal to the 4S-SM-HCs to allow them to make significant contributions to the SDGs, and (2) to facilitate a methodological framework with a multi-stakeholder approach and SDG perspective to enable them to contribute to the wellbeing of people, the community and the planet.
The aim of this research was to explore the implementation of strategic management approaches in Greek tourism and hospitality businesses during economic crises, in order to further expand our current knowledge of operating in a turbulent environment and embracing novel aspects by linking economic crises with the current literature on the COVID-19 pandemic. This research emphasizes the connection between the strategic management approaches of 131 tourism organizations and hospitality business performance by analyzing entrepreneurs’ opinions and hospitality business markets. The results reveal that a significant percentage of the participants understand and use some strategic management procedures, and some strategy in general, but there is a lack of a concrete strategy for managing the turbulent environment caused by an economic crisis. However, a large percentage of small tourism businesses are completely unaware of strategic management approaches, and their knowledge of implementing a strategy during an economic crisis is limited. The practical implications of this research can act as a navigator of the economic consequences caused by the COVID-19 pandemic.
Integrating corporate social responsibility (CSR) into a for-profit organization’s business activities is fraught with tensions. This paper reports a case study of a construction company, exploring how different tensions emerged to challenge company-level aspirations for strategic CSR integration. The study identifies three types of persistent CSR tensions and four management practices, discussing how the management practices led the organization to navigate CSR tensions in both active and defensive ways. Furthermore, the study explicates why the case company succeeded in integrating CSR into formal business strategy and shared attitudes but struggled with CSR integration in the domain of day-to-day operations. The paper contributes to the CSR literature by developing a tension-centric perspective on CSR development. It highlights the necessity of tension navigation at both the organizational and the action levels, the key role of active (as opposed to defensive) navigation of CSR tensions, and the importance of alignment between organizational and action levels in navigating tensions for sustaining strategic focus on CSR over time.
To achieve their business objectives, hospitality and tourism organizations need effective implementation as well as consistent strategy formulation. However, the implementation aspect of strategy has attracted relatively less scholarly interest than strategic planning despite its critical role in achieving performance outcomes. Consequently, it is timely to provide an in-depth analysis of the strategy implementation literature. This is particularly the case in hospitality and tourism management where comprehensive literature reviews of strategy implementation have been lacking. To address the knowledge gap, the authors conduct a systematic literature review of 139 articles that appeared in 42 journals over the period 1988-2019. The items were grouped into six topic clusters with a view to generating novel research questions that have the potential to advance the field. We identify four main gaps that should be addressed and suggest prospective research directions.
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ABSTRACT
This study explores the evolution of strategic management research lines in the hospitality and tourism field as a scientific field. To this end, co-word analysis is employed for 2577 strategic management articles related to the hospitality and tourism field that were published in leading hospitality and tourism focused journals and business/management journals. The research lines indicate that the strategic management process has the highest usage percentage, followed by firm performance, industrial organization, theory of firms, and organizational behavior. Research lines, such as cooperative strategy, corporate governance, entrepreneurship, corporate strategy, and internationalization, receive minimal interest amongst researchers. The current study is amongst the first in this field that discusses how research lines in the field could be advanced.
The business enterprise is the prime institution in economic development and growth; yet, until recently, mainstream economics has mostly treated firms as homogeneous black boxes managed by untrustworthy agents. Using economic principles, the field of strategic management has developed a nuanced approach to understanding how firms are created, organized, and grow; how they innovate and compete; and how managers manage. That approach has yielded a theoretical framework known as ‘dynamic capabilities’. Contrasts are drawn between dynamic capabilities and other approaches to the theory of the firm, including transaction cost economics and agency theory. The application of capability theory allows intellectual blinders to be removed and an understanding of differential firm-level resource allocation and performance to emerge. This brings a richer conceptual understanding of the nature of the business enterprise and its management consistent with evolutionary and behavioural economics. Policy insights into governance, inequality, economic development, and the wealth of nations follow.
Purpose – The main purpose of this study is to offer a critical review of studies of scientific progress of strategic management (SM) research in the hospitality and tourism field (H&T).
Design/methodology/approach – This study was conducted through a critical literature review based on three dimensions: intellectual, conceptual and social structures of SM research.
Findings – The boundaries of SM under the three dimensions (intellectual, conceptual and social structure) are addressed. Based on these three components, SM in hospitality and tourism realm shows
a discursive structure. There are few studies assessing the evolution of SM research in the H&T industry. However, all of these studies are review papers that explored the boundaries of SM research in H&T by
using limited keywords to find SM papers, and generally considered papers which are published in a few leading H&T journals.
Research limitations/implications – This study focused on only H&T journals to elaborate the boundaries of SM in H&T. The findings of this study can help researchers (re)design research agendas to contribute to both mainstream and H&T industry SM literature and to enhance the essential elements of theory development in SM research related to H&T industry.
Originality/value – This is one of the first studies assessing the development of SM research related to hospitality and tourism by considering the boundaries of SM in three issues: intellectual, conceptual and social structure.
Why do firms do what they do? Why does one cut prices while its neighbor buys out competitors? Why does one diversify into new industries while its neighbor spins off subsidiaries to focus on its core competence? Why do some strategies rise while others fall? These are central concerns of both strategic management theorists and economic sociologists. We bring the two fields together to discuss their approaches to these questions with the goal of encouraging dialogue and cross-fertilization. Each field provides a snapshot of firm behavior from a particular vantage point. When these snapshots are integrated, something closer to a three-dimensional view of the firm appears.
The purpose of this article is to evaluate the dynamics of the main lines of research that have emerged from the development of the strategic management discipline since its inception to the present day. Our analysis determines the level of maturity of each line of research in terms of their internal consistency and its influence to other lines to understand the past and trace the future development of the discipline. The methodology is based on the combination of content analysis and social network analysis to analyze the articles published in the SMJ since its inception in 1980 until 2013. One of the key contributions of this paper is the use of an analytical toolkit that helps to visualize the dynamics of the subfields and recognize the growth and demise of subfields. We evaluate each lines of research in terms of centrality (influence on other lines) and density (internal coherence of each line). Our findings suggest that the strategic management field has grown up considerable over a set of core lines of research but it is diversified into several clusters of research. The internal dynamics of the clusters show increasing coherence. We believe the future development of strategic management as an academic field of research can be supported using the internal analysis of each of its research lines with respect to the objectives and future strategies defined by the community through the Strategic Management Society.
Since the introductory article for what has become known as the “service-dominant (S-D) logic of marketing,” “Evolving to
a New Dominant Logic for Marketing,” was published in the Journal of Marketing (Vargo, S. L., & Lusch, R. F. (2004a)), there
has been considerable discussion and elaboration of its specifics. This article highlights and clarifies the salient issues
associated with S-D logic and updates the original foundational premises (FPs) and adds an FP. Directions for future work
are also discussed.
KeywordsService-dominant logic-New-dominant logic-Service
This article explores the emergence of Airbnb, a company whose website permits ordinary people to rent out their residences as tourist accommodation. The company was just recently established, but it has grown extremely rapidly and is now selling many millions of room nights annually. This rise is examined through the lens of disruptive innovation theory, which describes how products that lack in traditionally favoured attributes but offer alternative benefits can, over time, transform a market and capture mainstream consumers. The concepts of disruptive innovation are used to consider Airbnb's novel business model, which is built around modern internet technologies, and Airbnb's distinct appeal, which centres on cost-savings, household amenities, and the potential for more authentic local experiences. Despite Airbnb's growing popularity, many Airbnb rentals are actually illegal due to short-term rental regulations. These legality issues and their corresponding tax concerns are discussed, with an overview of the current state of regulatory flux and a possible path for resolution. Thereafter, the article considers Airbnb's potential to significantly disrupt the traditional accommodation sector, and the positive and negative impacts Airbnb may have on destinations. Finally, numerous questions for future research are proposed.
Purpose
– The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include identifying hospitality and tourism strategy challenges; presenting a synthesis of frequent strategy topics; and identifying opportunities for future research.
Design/methodology/approach
– Earlier studies in the hospitality strategy literature were reviewed and synthesized to identify trends, gaps and opportunities.
Findings
– Hospitality strategy research continues to improve and extend the boundaries of strategic thought in the hospitality literature. In assessing the literature from 1980 to 2013, it was apparent that the literature was following the mainstream trend of combining theoretical perspectives to some degree as well as applying more process-based concepts to hospitality strategy research. There were several challenges for propelling hospitality strategy research forward; these included the educational infrastructure, theory development and the quantity and quality of researchers in the field.
Research limitations/implications
– Given the depth and breadth of the strategy topics and research, it was difficult to ensure sufficient coverage was provided in the limited space of one journal article.
Originality/value
– The study provides a good foundational understanding of where the hospitality strategy research had been and the trajectory of where it was headed. Further, it serves as a valuable resource for current researchers and those entering this area of research.
The business case for investing in online reputation has received increasing scrutiny in recent years. This study identifies the business value of consumer reviews and management responses to hotel performance. We present a panel data analysis of online consumer reviews and management responses of 843 hotels on a hotel review website. The results show that overall rating, attribute ratings of purchase value, location and cleanliness, variation and volume of consumer reviews, and the number of management responses are significantly associated with hotel performance. In addition, variation and volume of consumer reviews moderate the relationship between overall rating and hotel performance. Management responses, together with variation and volume of consumer reviews, moderate the relationship between certain attribute ratings and hotel performance. Implications of utilizing consumer reviews and management responses to leverage hotel business are provided.
The purpose of this research is to explore corporate social responsibility’s (CSR) dissemination into the intellectual structure of strategic management via employing a citation and co-citation analysis via network analysis. We collected data from the SCOPUS online database and selected 101 highly cited CSR articles for analysis. We identified four CSR clusters associated with strategic management research: 'corporate environmental responsiveness,' 'corporate social responsibility and corporate performance,' 'environmental accounting and reporting,' and 'pollution and firm value.' Our implications considered three pivotal stakeholders. For scholars, we suggest that CSR largely linked with the resource-based view of the firm and stakeholder theory, and we call for more attention to the significance of the triple bottom line. We suggest that private firms respond proactively to governmental regulations and distinguish between CSR and corporate sustainability. The government can promote CSR and sustainable development. We outline research opportunities that explore essential dimensions of CSR related to strategic management but often overlooked.
The Journal of Hospitality and Tourism Management (JHTM) has been growing from strength to strength, and it is currently widely recognized as one of the top ranked journals in its own field. This study represents a first attempt to provide a comprehensive overview of JHTM publications from 2006 to 2020 in order to identify the research developments and trends that signify the evolution of the journal’s research contributions and influence. To achieve that, several bibliographic indicators are used such as, bibliographic coupling analysis, co-authorship analysis and keyword co-occurrence. Overall, in line with the journal’s impact factors and rankings, the bibliometric analyses confirm the increasing research contribution and influence of the journal in terms of quantity and quality of research outputs. Thematic analyses findings reveal that the JHTM has continuously published articles focusing on original and contemporary topics including: tourism experiences, service quality, hospitality management skills, work-family conflict, sustainability and responsible tourism. Overall, the findings provide meaningful insights to help the JHTM editorial board and the scholarly community alike to formulate research agendas and inform research strategies that can help them to make a significant and influential contribution to the scientific field.
We introduce new approaches to identify influential studies and maturity levels in the intellectual structure of disciplines. To this end, we investigate the evolution of the intellectual structure of strategic management (SM) by employing citation/co-citation analysis through network analysis for academic citations in articles published in the Strategic Management Journal (SMJ). We employed citation and co-citation analysis through social network analysis to identify influential studies. We developed an index and used the co-citations from studies in articles published in the SMJ to assess the maturity level. We identify influential papers by conducting citation analysis and using each cited article’s centrality scores to identify cited papers that hold critical positions in the network as our new approach. For the maturity level, we introduce an index and detect average distance, K-core, density, small-worldness, and cluster coefficient of the co-citation network. We conclude by recommending future directions to increase maturity in the SM research domain. This paper is the first to discuss methods to identify influential studies and the maturity level in the intellectual structure of fields in a comprehensive manner.
Purpose – We evaluate the evolution of the intellectual structure of strategic management (SM) by employing document co-citation analysis through network analysis for academic citations in articles published in the SMJ.
Design/methodology/approach – We employed co-citation analysis through social network analysis.
Findings –We outline the evolution of the academic foundations of the structure and emphasize several domains. The economic foundation of SM research with macro and micro perspectives has generated a solid knowledge stock in the literature. IO psychology has also been another dominant foundation. Its robust development and extension in the literature have focused on cognitive issues in actors’ behaviors as a behavioral foundation of SM. Methodological issues in SM research have become dominant between 2004 and 2011, but their influence has been inconsistent. We conclude by recommending future directions to increase maturity in the SM research domain.
Originality/value – This is the first paper to elucidate the intellectual structure of strategic management by adopting co-citation analysis through social network analysis.
This study introduces MAK approach to investigate intellectual structure of fields which
combines text-net analysis (TNA), latent dirichlet allocation (LDA), and co-citation analysis. Researchers have previously deployed co-citation analysis to reveal the intellectual structure of fields. However, in these applications, the research has two technical limitations—small representativeness in datasets analyzed and the primary consideration for dated documents—towards the co-citation analysis. These limitations impede the formation of a larger picture in the structure. The present study seeks to eliminate these limitations by utilizing TNA and LDA methods as topic modeling approaches for 38,368 journal articles as references with 125,154 appearances in 2680 articles published between 1980 and 2019 in the Strategic Management Journal (SMJ). We suggest researchers should embrace MAK approach as complementary approach to research, with its focus on the intellectual structures of the field. We provide a workfow to show potential research applications and address advantages and limitations associated with the two new methods.
Purpose
The International Journal of Contemporary Hospitality Management is a leading international journal in the field of hospitality and tourism management. It was started in 1989, and it turns 30 years old this year. To celebrate this anniversary, this paper presents a bibliometric overview of the publication and citation structure of the journal over the past 30 years. The purpose of this paper is to identify the relevant issues in terms of keywords and topics and who is achieving better results in terms of authors, universities and countries.
Design/methodology/approach
The Scopus database is used to collect the bibliographical material. A graphical mapping of the bibliographic data is developed by using VOSviewer software. It produces graphical maps with several bibliometric techniques, including co-citation, bibliographic coupling and co-occurrence of keywords.
Findings
The results indicate that English-speaking countries are producing the highest number of articles in the journal, followed by Asian institutions, with the Hong Kong Polytechnic University as the most productive institution.
Originality/value
To the best of the authors’ knowledge, there are no papers that present a general overview of the publication and citation structure of this journal. Its 30th anniversary is a good moment to develop this study.
International Journal of Hospitality Management is a leading journal in ‘Hospitality, Tourism and Management’ field. The journal celebrated its 35th anniversary in 2016. The aim of this paper is to provide a complete lifetime overview of the academic structure of the journal using bibliometric indicators since its inception and until the last year completed. This analysis includes key factors such as the most cited articles, leading authors, originating institutions and countries, the publication and citation structures, and the keywords most commonly used. The bibliometric data used to conduct this analysis come from the Scopus database. Additionally, the VOS viewer software is used to create a graphic map of the bibliometric results. The graphical analysis uses co-citation, bibliographic coupling and co-occurrence. Results indicate that IJHM is a leading journal in the areas where it is indexed, with publications from a wide range of authors, institutions, and countries around the world.
Purpose
This paper aims to investigate the social structure of strategic management research in the hospitality management field to determine whether a strong social structure is needed and, if so, how this structure can be enriched within the hospitality field.
Design/methodology/approach
A total of 1,652 articles related to hospitality strategic management published in leading hospitality and tourism as well as business journals were analyzed using co-authorship analysis combined with social network analysis.
Findings
The study’s findings demonstrate a progressive growth in collaboration. Leading authors, institutions and countries in the collaboration networks are identified. Network analysis shows that the ties in the network are too weak to build a strong social identity, although the community is broad.
Practical implications
This study provides solutions for building a strong social identity related to strategic management in the hospitality field. Moreover, this study helps leaders and managers, who need to know whom to speak to within academia to get industry-based advice, as well as scholars, junior researchers and graduate students, who must recognize the individuals producing knowledge in the academic field, to identify the key actors within the field.
Originality/value
As one of the first studies in this field, this research discusses why a strong social identity is necessary and how it can be built further while also looking at the potential for expansion in future studies.
This research addresses three questions: (1) Why are some organizations more market-oriented than others? (2) What effect does a market orientation have on employees and business performance? (3) Does the linkage between a market orientation and business performance depend on the environmental context? The findings from two national samples suggest that a market orientation is related to top management emphasis on the orientation, risk aversion of top managers, interdepartmental conflict and connectedness, centralization, and reward system orientation. Furthermore, the findings suggest that a market orientation is related to overall (judgmental) business performance (but not market share), employees’ organizational commitment, and esprit de corps. Finally, the linkage between a market orientation and performance appears to be robust across environmental contexts that are characterized by varying degrees of market turbulence, competitive intensity, and technological turbulence.
The literature reflects remarkably little effort to develop a framework for understanding the implementation of the marketing concept. The authors synthesize extant knowledge on the subject and provide a foundation for future research by clarifying the construct's domain, developing research propositions, and constructing an integrating framework that includes antecedents and consequences of a market orientation. They draw on the occasional writings on the subject over the last 35 years in the marketing literature, work in related disciplines, and 62 field interviews with managers in diverse functions and organizations. Managerial implications of this research are discussed.
Marketing academicians and practitioners have been observing for more than three decades that business performance is affected by market orientation, yet to date there has been no valid measure of a market orientation and hence no systematic analysis of its effect on a business's performance. The authors report the development of a valid measure of market orientation and analyze its effect on a business's profitability. Using a sample of 140 business units consisting of commodity products businesses and noncommodity businesses, they find a substantial positive effect of a market orientation on the profitability of both types of businesses.
When the concept of strategy was first developing, the focus was on economic and competitive variables. R&D, like production, was treated as a functional area to which strategic decisions could be assigned for ‘implementation.’
This study investigates the intellectual structure of strategic management (SM) research in the hospitality industry through co-citation analysis. This study analyzes the evolution of SM research from related SM articles inclusively published in hospitality- and tourism-focused journals as well as business- and management-focused journals from 1971 to 2016. This study is the first to map the intellectual structure of SM research in the hospitality industry to analyze the changes in the influence of the most significant studies, journals, and disciplines/fields as well as the relationships among the subfields on SM research in the hospitality industry. This study suggests that marketing is a dominant subfield in SM research within the hospitality industry. In addition, the resource-based view is a dominant approach in the field, although the positioning school was dominant during the field's early stages.
This study examines the impact of differentiating strategies on hotel performance and the moderating effect hotel markets of the U.S. and China on the relationship between differentiation strategies and performance. Strategies for promoting brand image and advancing information technology (IT) are essential for the effective performance of these markets. Compared with Chinese hoteliers, those in the U.S. more strongly considered hotel performance and the implementation of differentiation strategies, such as promoting brand image and advancing IT. Surprisingly, hoteliers in China placed relatively low emphasis on the advancement of IT applications in their hotel properties. Hoteliers can holistically develop and implement these strategies across different markets in the U.S. and China.
Dynamic capabilities currently emerge as a vibrant field of study within the theoretical framework based on resource and strategic management. To this end, and as a complex field of study, we set out to conceptually map this approach. Hence, we carried out a bibliometric study with recourse to co-citations. For the multivariate analysis, we applied cluster analysis and factor analysis. Through the former, we conclude that dynamic capacities concentrate on five approaches: Digital Capabilities, Knowledge Capabilities, Absorptive Capabilities, Strategic Capabilities and Resources. As regards factor analysis, this returns five factors with two of them concentrated into the same approach: Resources and Capabilities. We would also state that the Strategic Capabilities approach spans across the remaining three factors and does not constitute a single factor.
Purpose
This paper aims to fill the existing gaps in literature which deal with both the application of a socially oriented philosophy to the theme of strategic corporate social responsibility (CSR) integration and to the systematic analysis of the processes of strategic CSR management, and to create a connection between social management philosophy and the dynamic approach to CSR integration based on the strategic management processes. In particular, this study aims at creating a conceptual model to highlight, in a structured and organic way, the dynamic relationships, based on a social management philosophy, characterizing the integration of CSR in the different strategic management processes: formulation and implementation of both intended and emergent strategies. In relation to these goals, the following research questions are formulated: What are the most important strategic management processes in which to integrate CSR following a social management philosophy? How does integration (strategic CSR) based on social management philosophy impact these processes? How do strategic CSR processes based on social management philosophy determine strategic change? Which are the management tools which support integration based on social management philosophy?
Design/methodology/approach
The work is a conceptual paper. The paper has been developed as follows: the identification of the theoretical gaps; the definition of the research objectives; the literature review about both CSR integration and strategic management in a dynamic perspective; the formulation of the research questions; the conceptual analysis, based on social management philosophy, of the relevant propositions related to the dynamic approach to CSR integration; the building of the conceptual model based on the propositions; and the description and the analysis of the model.
Findings
In this model, three circles of change that are able to describe the integration of CSR into strategic management have been identified: A, the circle for achieving the strategic intent; B, the circle for formulating the strategic intent; and C, the circle of bottom-up innovations.
Practical implications
From a managerial perspective, it is possible to point out the following implications related to the integration of CSR into strategic management and the achievement of a strategic CSR: as for change dynamics which are linked to the formulations of the intended strategy, it is fundamental to develop a social management philosophy; to achieve the strategic intent, it is necessary to incorporate CSR actions into core activity of value chain; to favour the socially oriented bottom-up innovations, it is necessary to define a favourable organizational context; the strategic CSR must be supported by integrated tools and methodologies that make the rationalization of processes of change possible; and the application of tools and processes, even sophisticated ones, which are not based on social management philosophy may lead, in the long run, to negative tensions among stakeholders, as well as to serious repercussions on the firm’s management and its performance.
Social implications
It is possible to pinpoint other implications for the society: the circle for achieving the strategic intents, with the aim of improving the execution phase, increases the positive externalities and reduces the negative externalities of the economic activities; the circle for formulating strategic intents allows to identify a win–win solution for CSR issues; and the bottom-up entrepreneurship increases the chances to find innovative solutions which combine social aspects and competitive aspects.
Originality/value
The analyses provide an integrated approach, connecting strategic management and CSR in a dynamic perspective.
Strategic management remains a recent field of research that is dynamic and changing with the global business economy. Given the sheer importance of research on this field of business management, this paper aims to conduct a co-citation bibliometric analysis of strategic management research. We map the authors and the most relevant approaches as well as detailing the new theoretical perspectives to strategic management theory. The analysis conducted uses three multivariate statistical analysis techniques in addition to the co-citation matrix to shed light on these issues. By incorporating all the citations that are included in the Science Citation Index and the Social Science Citation Index, we analyze co-citation patterns of the strategic management field during the period 1971–2014 and identify six subfields (clusters) that constitute the intellectual structure and investigate their mutual relationships. The main findings of the factor analysis suggest that there is a clear division between strategic entrepreneurship and corporate entrepreneurship. In addition, the concept of strategic behavior affects most strategic management research as evidenced by the co-citation analysis. A debate of future directions on the strategic management literature is discussed, which highlights the importance of combining more of a strategic entrepreneurship perspective based on behavioral intentions to the emerging research.
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Today’s competitive business environment forces companies of all sorts to strive for a larger market share. Globalization has played a major role in accelerating this trend. The present paper explores the market structures that apply to hotel suppliers in Antalya, the leading international beachside resort on Turkey’s south-coast region. Focusing on market competitiveness, this paper examines 8 major product subcategories that are offered by 206 suppliers to 21 hotels across the region. The study examines the market structure of hotel suppliers, the categories of major supplier and the background of supplier firms, and the intensity of competitiveness amongst suppliers in each category in the south-coast region. The study findings report on the competitive advantage of suppliers for each production category and the link between presence in the market and market share. Recommendations on market intensity and the implications for mergers and acquisitions are further discussed.
The present study integrated a number of streams of research on the antecedents of innovation to develop and test a model of individual innovative behavior. Hypothesizing that leadership, individual problem-solving style, and work group relations affect innovative behavior directly and indirectly through their influence on perceptions of the climate for innovation, we used structural equation analysis to test the parameters of the proposed model simultaneously and also explored the moderating effect of task characteristics. The model explained approximately 37 percent of the variance in innovative behavior. Tasktype moderated the relationship between leader role expectations and innovative behavior.
Understanding sources of sustained competitive advantage has become a major area of research in strategic management. Building on the assumptions that strategic resources are heterogeneously distributed across firms and that these differences are stable over time, this article examines the link between firm resources and sustained competitive advantage. Four empirical indicators of the potential of firm resources to generate sustained competitive advantage-value, rareness, imitability, and substitutability are discussed. The model is applied by analyzing the potential of several firm resources for generating sustained competitive advantages. The article concludes by examining implications of this firm resource model of sustained competitive advantage for other business disciplines.
The purpose of this study is to analyze the existing literature on hospitality management from all the research papers published in The International Journal of Hospitality Management (IJHM) between 2008 and 2014. The authors apply bibliometric methods - in particular, author citation and co-citation analyses (ACA) - to identify the main research lines within this scientific field; in other words, its 'intellectual structure'. Social network analysis (SNA) is also used to perform a visualization of this structure. The results of the analysis allow us to define the different research lines or fronts which shape the intellectual structure of research on hospitality management.
In this paper we draw on recent progress in the theory of (1) property rights, (2) agency, and (3) finance to develop a theory of ownership structure for the firm.1 In addition to tying together elements of the theory of each of these three areas, our analysis casts new light on and has implications for a variety of issues in the professional and popular literature, such as the definition of the firm, the “separation of ownership and control,” the “social responsibility” of business, the definition of a “corporate objective function,” the determination of an optimal capital structure, the specification of the content of credit agreements, the theory of organizations, and the supply side of the completeness-of-markets problem.
In many business schools, the field of strategic management has been elevated to the same status as more traditional subject areas such as finance, marketing and organizational behaviour. However, the field is rather unclearly delineated at present, as a result of the heavy usage of borrowed theories, a phenomenon we discuss in this article. For strategic management to become a legitimate subject area, truly at par with the more conventional fields taught in business schools, we recommend much stronger selectivity when borrowing theories from other areas of scholarly inquiry than management, as the foundation of empirical work. We propose a new model consisting of seven quality tests to assess whether proper selectivity is being applied when ‘importing’ concepts from other fields than management. Our perspective has major implications for both future, evidence-based strategic management research and for the field's key stakeholders such as strategy teachers, practitioners and policy makers – who rely on research outputs from strategy scholars.
The current study examines the direct and moderating effects of human capital on professional service firm performance. The results show that human capital exhibits a curvilinear (U-shaped) effect and the leveraging of human capital a positive effect on performance. Furthermore, the results show that human capital moderates the relationship between strategy and firm performance, thereby supporting a resource-strategy contingency fit. The results contribute to knowledge on the resource-based view of the firm and the strategic importance of human capital.
This article argues that the field of industrial–organizational (I–O) psychology should expand its focus from studying individual and small-group behavior to also studying how psychology contributes to organizational strategy and sustained competitive advantage. The field of strategy has recently sought to understand the microfoundations of competitive advantage, and I–O psychology brings much expertise to inform the study of such microfoundations. However, most I–O research pays little attention to strategic issues. In this article, I provide an introduction to strategic management, focusing primarily on the resource-based determinants of competitive advantage. I then discuss the potential benefits of I–O science and practice tackling important strategic issues yet also note the challenges and likely evolutions that will be necessary in our theory and research. The field of personnel selection is used as an illustration, but other areas of I–O are also considered.
For many years hospitality firms have believed that the goal of marketing is to create as many new customers as possible. While hoteliers believed it was important to satisfy the guests while they were on the property, the real goal was to continue to find new customers. This constant search for new customers is called conquest marketing. In the future, conquest marketing will not be sufficient. Instead firms need to practice loyalty marketing or retention marketing. The authors believe that this will be the successful wave of the future in hospitality. The goal of this paper is to present a framework for understanding customer loyalty. We do this first by examining the economics of loyalty. We then define loyalty and explain the difference between frequency programs and loyalty programs. We also show why satisfaction does not equal loyalty. We then introduce the Loyalty Triangle©, which provides a framework for building customer loyalty. Each leg of the Loyalty Triangle© is then examined in-depth, including examples of how hotel companies use the Loyalty Triangle© to develop strategy. Next we present ways to measure the success of loyalty programs. Finally, we present future research issues.