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An Optimization Methods of Government Website Based on Search Engine

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... Az empirikus kutatási eredmények alapján legnagyobb többségük, 60 százalék feletti arányban, sokkal inkább információkat keres, formanyomtatványokat tölt le és tölt ki ezeken a felületeken (Sloboda, Staronová & Suchalová, 2022). A felhasználás módja, formája a nemzeti közigazgatási rendszer digitalizáltságának fokától, az adott platformon keresztül való elérhetőségétől és a felhasználók szokásaitól, előzetes ismereteitől függ leginkább (Wang & Zhao, 2022). A tanulmány további megállapításainak megalapozásához fontos megvizsgálnunk azt is, hogy mit is tekinthetünk a platform funkciójának, koncentrálva itt a közigazgatási szempontú funkciójára, s kevésbé elmerülve a műszaki-informatikai jellegű rendeltetéshez kapcsolódó kérdésekben. ...
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Cél: A kormányzati tevékenységeken belül markáns digitalizációs folyamatokat láthatunk az elmúlt néhány évben hazánkban és nemzetközi szinten egyaránt. E környezetben természetszerűleg váltja fel az emberi tevékenységet a szoftveres megoldás, s ez igaz a kormányzati platformokon keresztül zajló hatósági jellegű kapcsolattartásra az ügyfelekkel. A tanulmány célja feltárni a chatbot jellegű kommunikációs formák közigazgatási alkalmazási feltételeit, azt az esetet vizsgálva, ha a kormányzati platformon hatósági eljáráshoz kapcsolódó ügyintézés is történik e kapcsolattartási forma igénybevételével. A tanulmány további célja, hogy feltárja és rendszerbe foglalja a hatásokat, melyeket e megoldások gyakorolnak a kormányzati platform és az azokon keresztül zajló hatósági eljárások átláthatóságára.Módszertan: A hazai és európai jogforrások, valamint a megvalósult és tervezett gyakorlati megoldások kritikai elemzése, követelményrendszer és javaslatok megfogalmazása érdekében.Megállapítások: A hatósági eljárásokra vonatkozó követelményrendszerből adódóan számos olyan követelmény határolható el, amely a chatbotok mint kommunikációs módszerek alkalmazása esetén is értelmezhetőek. Ezek jogi megfelelés szempontjából is értelmezhetőek, nem csupán ajánlások vagy jó gyakorlatok. A szoftveres megoldás átláthatóságra gyakorolt hatása kettős jelleget mutat: egyrészt gyorsasága, interaktivitása folytán nagyban növelheti a platform és az eljárás átláthatóságát, másrészt ronthatja azt, informatikai behatároltsága mértékétől függően.Érték: A tanulmány legfontosabb, tudományos értelemben is értelmezhető új ismerete, hogy meghatározza a chatbotokra mint mesterséges intelligenciára épülő szoftveres megoldásokra irányuló legfontosabb közigazgatási követelményeket, amikor ezeket kormányzati platformokon keresztül, hatósági ügyekkel kapcsolatos ügyintézésre, kapcsolattartásra is használják. A tanulmány fontos új gondolata az ekvivalencia-elv felállítása, amely akkor érvényesül, ha a humán ügyintéző kapcsolattartási, tájékoztatási feladatait teljes egészében, választási lehetőség nélkül helyettesítik szoftveres megoldással a platformon.
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Данная книга написана с целью объяснения научных и практических аспектов в области изучения электронных маркетинговых коммуникаций. Основное внимание уделено теории развития и историческому развитию маркетинговых коммуникаций. Обсуждается необходимость коммуникаций как неотъемлемой части электронной маркетинговой стратегии организации. Выделяются основные особенности развития интернет-маркетинговых коммуникаций в мире, а также тенденции и приемы проектирования современных интернет-маркетинговых коммуникаций. Доказывается, что современным бизнес-организациям необходимо организовывать онлайн-акции с целью увеличения продаж товаров и услуг и увеличения доли рынка. Обсуждается концептуальная необходимость использования рекламы и связей с общественностью в электронной маркетинговой стратегии с целью повышения узнаваемости бренда, увеличения прибыли и формирования положительной репутации организации. Рассматриваются основные особенности организации личных продаж целевой аудитории организации и привлечения потенциальных клиентов. Освещен прямой электронный маркетинг для современных организаций с помощью концептуального подхода. Особое внимание уделено характеристикам электронных маркетинговых коммуникаций и их влиянию на поведение потребителей, основным методам и инструментам стимулирования увеличения продаж современных организаций в условиях конкуренции, сформированы важнейшие методы и основные инструменты оценки электронных маркетинговых коммуникаций. Определены полученные в результате практической практики теоретические и методические приемы с возможностью использования их в качестве инструмента для понимания необходимости использования и применения электронных маркетинговых коммуникаций в деятельности организации. Надеемся, что полученные результаты будут полезны студентам вузов, аспирантам, учебным заведениям и бизнесменам. Данная книга послужит справочным материалом для изучения теоретических основ электронных маркетинговых коммуникаций.
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This book is written to explain the scientific and practical aspects in the field of studying electronic marketing communications. The main attention is paid to the theory of development and historical development of marketing communications. The need for communications as an integral part of the electronic marketing strategy of the organization is discussed. The main features of the development of online marketing communications in the world are highlighted, as well as trends and techniques for designing modern online marketing communications. It is proved that modern business organizations need to organize online promotions in order to increase sales of goods and services and increase market share. The conceptual need to use advertising and public relations in an electronic marketing strategy is discussed in order to increase brand awareness, increase profits and form a positive reputation of the organization. The main features of organizing personal sales to the target audience of the organization and attracting potential customers are considered. Direct electronic marketing for modern organizations is covered through a conceptual approach. Particular attention is paid to the characteristics of electronic marketing communications and their impact on consumer behavior, the main methods and tools for stimulating the increase in sales of modern organizations in a competitive environment, the most important methods and main tools for assessing electronic marketing communications are formed. The theoretical and methodological methods obtained as a result of practical practice are determined with the possibility of using them as a tool for understanding the need to use and apply electronic marketing communications in the activities of an organization. We hope that these results will be useful for university students, postgraduates, educational institutions and businessmen. This book will contribute as a reference material for studying the theoretical foundations of electronic marketing communications
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جاء تأليف هذا الكتاب بهدف شرح الجوانب العلمية والعملية في مجال دراسة الاتصالات التسويقية الإلكترونية، حيث تم التركيز على نظرية التطور التاريخي للاتصالات التسويقية، تمت مناقشة الحاجة إلى الاتصالات كجزء لا يتجزأ من استراتيجية التسويق الإلكتروني للمنظمة، يتم الاهتمام بالسمات الرئيسة لتطور اتصالات التسويق عبر الإنترنت، إذ تم تحديد اتجاهات وتقنيات تصميم الاتصالات التسويقية الحديثة عبر الإنترنت، لقد ثبت أن منظمات الأعمال الحديثة تحتاج إلى تنظيم العروض الترويجية عبر الإنترنت من أجل زيادة مبيعاتها من السلع والخدمات وزيادة حصتها في السوق، كما يناقش الحاجة المفاهيمية لاستخدام الإعلان والعلاقات العامة في استراتيجية التسويق الإلكتروني، من أجل زيادة الوعي بالعلامة التجارية وزيادة الأرباح وصياغة سمعة إيجابية للمنظمة، يتم النظر في المميزات الرئيسة لتنظيم البيع الشخصي لجمهور المنظمة المستهدف وجذب العملاء المحتملين، كما تم تسليط الضوء من خلال مدخل مفاهيمي للتسويق الإلكتروني المباشر للمنظمات الحديثة، تم إيلاء اهتمام خاص لخصائص الاتصالات التسويقية الإلكترونية وتأثيرها على سلوك المستهلك، تم تشكيل الأساليب والأدوات الرئيسة لتحفيز زيادة مبيعات المنظمات الحديثة في بيئة تنافسية، يتم تحديد أهم الأساليب والأدوات الرئيسة لتقييم الاتصالات التسويقية الإلكترونية، مع إمكانية استخدام الأساليب النظرية والمنهجية الناتجة من الممارسة العملية كأداة لفهم الحاجة إلى استخدام وتطبيق الاتصالات التسويقية الإلكترونية في أنشطة المنظمة. نأمل أن يستفيد من هذا الجهد طلبة الجامعات وطلبة الدراسات العليا والهيئات التعليمية ورجال الأعمال وأن يسهم هذا الكتاب كمرجع لدراسة الأسس النظرية للاتصالات التسويقية الإلكترونية.
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