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Improvisação organizacional: desafios e perspectivas para o ensino-aprendizagem em administração

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Abstract

Resumo A improvisação organizacional é pesquisada há mais de 30 anos, pois ressalta a importância de sofisticar a prática de gestores e líderes frente às imprevisibilidades cada vez mais marcadas na contemporaneidade. Carecemos de uma visão mais atualizada da produção em improvisação organizacional e de uma reflexão sobre de que modo integrá-la na formação do gestor. O objetivo desta pesquisa é sistematizar os avanços na produção acadêmica acerca de improvisação organizacional e discutir sua integração no ensino-aprendizagem da administração. A metodologia de pesquisa consiste num levantamento sistemático da produção acadêmica. Os resultados da pesquisa fornecem um conjunto atualizado de relevâncias e temáticas relacionadas à improvisação organizacional, uma discussão sobre a importância da improvisação organizacional para a pesquisa em ensino-aprendizagem em administração e um conjunto de abordagens educacionais, barreiras e perspectivas que ajudam pesquisas e práticas futuras a melhor integrar a improvisação no ensino-aprendizagem em administração. A principal contribuição deste estudo é inaugurar uma nova orientação de pesquisa: o ensino-aprendizagem da improvisação organizacional.
1016
1016-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021. ISSN 1679-3951
Organizational improvisation: challenges and
perspectives for management education


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Abstract



 





Keywords: 
Improvisação organizacional: desaos e perspectivas para o ensino-aprendizagem em administração
Resumo









Palavras-chave: 
Improvisación organizacional: desafíos y perspectivas para la enseñanza-aprendizaje en Administración
Resumen










Palabras clave: 



1017-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021.
Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
INTRODUCTION
Organizaonal improvisaon (OI) is not a new phenomenon and has been recognized in organizaonal theory (Lewin, 1998)
for being related to advances in studies on leadership, collecvity and exible networks (Hatch, 2002). These are the basis of
the business of the future, which requires changes in the prole of the manager, who behaves as a morally neutral technician,
engaged in a world of solving raonal problems and ignoring emoons. The diculty in recognizing emoons as part of
organizaonal pracce hides the diculty in realizing that organizng is made by human beings with limitaons, impulses,
creavity and emoons (M. P. Cunha, 2002). Emoon is inseparable from individual and collecve OI, which considers error to be
an important part in the development of an idea, which requires negoaons, connuous dialogues and performance (Flach &
Antonello, 2011; Weick, 2002). Research on OI does not yet reect the impact of its existence on day-to-day organizaonal
life. Most of the published arcles are theorecal, and the few empirical ones work with qualitave methodologies, with an
emphasis on observaon (Barre, 1998; Flach & Antonello, 2011; Miner, Basso & Moorman, 2001). The arcles reect the
posive aspects related to learning in the pracce of OI, but they do not explain about how to teach it. No reference was
found to OI educaon. The few reviews of academic producon integrate and systemaze content that is sll dispersed and
fragmented, promong a widespread understanding of the power of OI (M. P. Cunha, 2014).
The academic community expresses a growing concern with issues related to management educaon that lack dialogue,
interdisciplinarity and integraon (Gagliardi & Czarniawska, 2006). The problems pointed out range from the gap in teacher
training to outdated methodologies, coupled with the lack of clarity such as to the meaning of competences and skills
(Nunes, 2010). The debate about power (Clegg & Ross-Smith, 2003) and the lile space that managers have to reect on their
experiences (Mintzberg & Gosling, 2003) show the contradicons between theory and pracce in management educaon,
which faces many challenges, such as the lack of capacity to bring the quality of learning together with the expansion of
teaching (Oliveira, Loure & Castro, 2015) and their assessment systems (Bolzan & Antunes, 2015). Despite the substanal
body of research on improvisaon as a fundamental phenomenon in organizaons, empirical studies on the applicaon of
improvisaon training in the workplace are scarce (Raen & Hodge, 2016). In all academic producon, only few arcles related
to OI learning were idened (Barre, 1998; Falkheimer & Sandberg, 2018; Flach & Antonello, 2011; Miner et al., 2001).
More serious than that, there is no reference to educaon of this much-needed skill in the training of managers.
Our arcle seeks to discuss and systemaze the advances, perspecves and challenges in academic producon on OI and
its integraon in management educaon for the training of contemporary managers. The research methodology consists
of a review of academic producon not only in the eld of management, but also in the eld of social sciences, humanies
and art. An extensive survey of the main naonal and internaonal bases was conducted (Spell, SciELO, Sage Publicaons,
Routledge, Web of Science, Capes Journals, Teses Capes, Library of Congress, Emerald, Academy of Management), focusing on
the producon of OI and its relaons with educaonal issues. The search terms were “OI”, “improvisaon”, “management”,
“management”, “educaon”, “learning” and “teaching.
In parallel, aer idenfying the academic producon, we analyzed the references cited to idenfy new references, such
as arcles, books, book chapters, theses, dissertaons, etc. Such references were researched, analyzed and integrated
into the repertoire of our study. Aer a rst selecon stage, the consistent and coherent producons that approached
with OI and their relaonship with learning and teaching issues were veried. We mapped their bibliographic references
in search of other relevant producons. That is, the review process took place within a snowball logic, which ended when
no reference on the topic emerged as new and relevant. Academic producons on OI were selected and analyzed, which
included a few producons on learning issues. The analysis of academic producon sought to idenfy and categorize the
main relevances, themes and lack of current research in OI. A second stage of analysis was conducted based on the lack
of idened research, generang a categorizaon focused on (a) educaonal approaches in management, which are in
line with the OI; (b) barriers to integrate OI in management educaon; and (c) perspecves for integrang OI into the
management educaon.
This arcle is divided into three parts, in addion to this introducon. In the rst, the analysis of academic producon in OI is
presented based on a set of relevances and themes. Moreover, in this secon, a lack of research is idened and discussed as
a challenge for future research on OI educaon. In the second, we analyze, present and discuss the educaonal approaches
1018-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021.
Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
related to OI teaching of OI and the barriers and perspecves for integrang OI in the OI educaon. In the last part, we
discussed the results of the research in terms of theorecal-conceptual, methodological and praccal implicaons for future
research. These results are discussed to generate a conceptual contribuon to guide research and pracce on OI, emphasizing
the importance of renewing and updang teaching and learning within the scope of management.
ORGANIZATIONAL IMPROVISATION: RELEVANCES, ADVANCES AND NEEDS
Academic producons on OI were analyzed and generated two major axes of knowledge: the relevance of OI to management
and the main themes that guide research. In addion, we will also present the main denions and methodologies adopted
by the research.
The denion of OI falls on complex processes that range from quick responses without prior preparaon to organizaonal
choreographies carefully designed with a focus on organizaonal changes in highly compeve environments (M. P. Cunha,
2005). Improvisaon is the deliberate fusion of design and execuon in a new producon that involves the cognive, raonal
and intuive interpretaon of prescribed rules and standards of conduct at various levels (Giusniano, M. P. Cunha & Clegg,
2016). It is directly linked to the three areas of organizaonal acvity: internal (structure), external (environmental turbulence),
and the arculaon between internal and external areas (M. P. Cunha, Kamoche & R. C. Cunha, 2003). Improvisaon involves
the re-elaboraon of unforeseen ideas that arise and are conceived in the course of a situaon of adaptaon and deviaon.
An open organizaonal project is needed, which considers the creave capacity of managers and their power of improvisaon,
since accepng the human condion of constant transformaon is an inherent component of the work (J. V. Cunha &
M. P. Cunha, 2008).
OI is dened as the concepon of acon its development based on the cognive, aecve, social and material resources available
(Kamoche, (J. V. Cunha & M. P. Cunha, 2003). It happens when the planning and execuon of an acon converge (Moorman
& Miner, 1998); it has short periods of stability and a high level of uncertainty, dynamism, systemic complexity, heterogeneity
and speed of innovaon (J. V. Cunha & M. P. Cunha, 2000). OI also happens in opposion to a systemac roune that no longer
works (Weick, 2002), requiring immediate responses (Flach, 2010; Flach & Antonello, 2011) and allowing overcoming (Moorman
& Miner, 1998) within an imperfecon aesthecs (Weick, 2002). OI as a theme in the area of organizaons and management
emerged associated with the jazz metaphor (Hatch, 1998). However, due to the broadening of the theorecal and empirical work
base, it has been acquiring prominence in academic producon and a progressive instrumental value (M. P. Cunha, R. C. Cunha &
Kamoche, 2014). The pracce of improvisaon works as a training for imaginaon, creavity, collecvity, leadership and
learning (Koppe, 2013).
There are several theorecal essays on OI, but few address the theme of organizaonal learning through improvisaon by
metaphors (Barre, 1998; M. P. Cunha, 2002; Flach & Antonello, 2011). The three empirical studies that address the theme
of learning related to OI used a qualitave approach. The rst is based on mul-cases, with semi-structured interviews, direct
observaon and documentary analysis (Flach, 2010). The second is inducve and based on observaon (Miner et al., 2001).
The third consists of 25 qualitave interviews with a strategic selecon of successful communicaon professionals, idened
as typical strategic improvisers (Falkheimer & Sandberg, 2018).
Relevance of Organizational Improvisation in the Management Area
In our research on OI, we can idenfy eight reasons that explain why improvisaon is highly relevant to the area and pracce
of management. The rst relevance is that OI allows a posive direcon in the management of changes in turbulent contexts.
Change management is an arculaon between the organizaonal structure and the turbulence of the external environment
(M. P. Cunha, 2002). OI is seen as a useful skill for this management in the context of dynamic or turbulent businesses
(Leybourne & Sadler-Smith, 2006). OI happens in day-to-day pracce in the management of problems, generang an internal
pressure that needs to be managed. When an OI happens, it involves everyone and remains alive in the organizaonal
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Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
memory because it is associated with a decrease in the level of turbulence (Moorman & Miner, 1998). Accepng turbulence
is accepng improvisaon; it is rejecng habitual behavior with a predictable result in favor of experimentaon and progress
(Barre, 2012). In environments marked by constant uncertainty, which involve dynamism, hoslity, discoveries, compeveness
and changes, companies are obliged to recognize OI as a useful skill for change management (M. P. Cunha, 2002), which helps
to understand and queson the organizaon as a connuous ow of people that communicate and organize each other
(Weick, 1989), providing insights into improvements for change management (Crossan, 1998).
The second relevance is that it allows formulang and implemenng strategies in changing scenarios. It is a characterisc of
improvisaon that the constant elaboraon of strategies to idenfy paths that support the resoluon of conicts (Bernstein &
Barre, 2011), considering the limits (Moorman & Miner, 1998). At OI, informaon is quickly shared, serving as a basic strategy
to coordinate complex ideas that happen simultaneously (Basen & Hostager, 1988), bringing people closer to their jobs and
expanding their ability to arculate in the search for soluons (J. V. Cunha & M. P. Cunha, 2008). The pracce of OI is a strategy
for the development of skills (Crossan, 1998) and raises important themes to create future organizaonal policies (Nicholls,
2012) based on pracces (Crossan, 1996).
The third relevance is to allow rethinking the organizaonal structure. OI expands the concept of organizaonal structure
(Crossan, 2005; Hatch, 1999, 2002) and develops the noon of minimal structure, which combines organizaonal, cultural
and technological aspects with informaon and control systems. Management within the minimum structure can focus on the
important aspects of the work, allowing the members of the organizaon to do what was not foreseen, instead of only what is
explicitly allowed (M. P. Cunha, 2002) and deliberate. The balance between structure and improvisaon is the appropriate form of
management in very compeve environments (Kamoche & M. P. Cunha, 2001). It is necessary to beer understand the acons
of administrators, in contexts in which more bureaucrac structures and formal processes “compete” with the dynamics of
events and with the uency of reconstrucve processes in organizaons (Cavalcan, 2004).
The fourth relevance is to enable the administrator to make decisions under me pressure. Even though there is no total
control over planning, decisions need to be made (M. P. Cunha, 2014), and they happen in a planned or improvised way.
Improvisaon reveals that it is not always possible to have the me to consider things before making important decisions
(Hatch, 1998). Improvising requires a high degree of concentraon, which mobilizes the body and mind at the moment of
decision making. Making decisions expands the repertoire of soluons and the ability to learn according to circumstances,
developing learning about the environment and about oneself (Weick, 2002).
The h relevance is to promote creavity in the work environment, which is a human characterisc that is developed and
pracced throughout life. However, it tends to be repressed in the organizaonal environment. The idea that creavity
arises only from talent and individual expressions must be transformed, because it can be learned and pracced (Hallam &
Ingold, 2007). The search for objecve soluons in a short me is what provides the body with the impetus to generate
ideas. This impulse is creavity (Fisher & Amabile, 2009; Hallam & Ingold, 2007; Weick, 2002), which works as a smulus
for organizaonal transformaon (Barber, 2007). OI provides a creave pracce in the search for soluons, causing some
disorder that is subsequently reorganized (M. P. Cunha & J. V. Cunha, 2000). If we look at the characteriscs associated
with the organizaon of the 21st century, we will see that creavity is one of these pillars (Hatch, 1998; Leybourne & Sadler-
Smith, 2006; Montuori, 2003).
The sixth relevance is related to the impulses it promotes towards innovaon. Creave pracce is the path to innovaon, and the
organizaonal environment is ideal for creave pracce due to the constant search for soluons. The impulses needed to innovate
are: short periods of stability, high level of uncertainty, dynamism, systemic complexity and heterogeneity (M. P. Cunha &
J. V. Cunha, 2000; Chelariu, Johnston & Young, 2002). When improvising, the manager experiences these same impulses in
pracce. Thus, OI is driven to seek soluons and some of them innovave. Successful companies dierenate themselves from
less eecve organizaons in their ability to improvise and exploit opportunies, innovang (Barre, 2000; Basen &
Hostager, 1988; Kamoche & M. P. Cunha, 2001; Kirchbaum, Sakamoto & Vasconcelos, 2014; Koppe, 2013) and renewing
themselves (Crossan, 1996, 1998; Kamoche et al., 2003).
The seventh relevance is related to learning to undertake. The ability to deal with an uncertain world requires a degree of
improvisaonal skill from all entrepreneurs. Entrepreneurs start with an idea or direcon; however, many obstacles – limited
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Organizational improvisation: challenges and perspectives for
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Fernanda Paquelet Moreira Barbosa
Eduardo Davel
resources, unexpected market condions or conicts with team members – can prevent them from execung their inial
plans. That is, they need to nd a way to adapt to the circumstances, think about their desires and create new plans to
concreze their vision. Entrepreneurs with OI skills show beer performance (H. Neck, C. Neck & Murray, 2018). Associaons
with personality, movaon, cognion and social models and a posive relaonship with the performance of new ventures
(Hmieleski & Corbe, 2006, 2008) emerge from the relaonship among improvisaon, intuion and entrepreneurial intenons
(Leybourne & Sadler-Smith, 2006).
The eighth relevance is in its ability to regenerate the pracce of leadership. Improvisaon contributed to create an experimental
model of leadership in an OI context (M. P. Cunha et al., 2003), in which events are the generators of acon (M. P. Cunha, 2014).
Improvising is a leadership exercise that points to new paths (Flach, 2012), working with a new awareness and a new collecve
leadership capacity (Scharmer, 2010). Mock improvisaon pracces for managers have been able to expand learning about
leadership by creavity and teamwork (Crossan, 1998; Koppe, 2013).
Research Topics on Organizational Improvisation
In OI research, some themes are expressed more frequently, such as organizaonal structure, creavity, innovaon, leadership
and organizaonal learning. Others appear less predominantly, such as me, organizaonal change, technology, markeng,
entrepreneurship, project management, conict and resistance. In our study, the themes are combined or addressed separately.
Organizational structure
When OI appears, it seems to be immersed in an absence of structure. However, it is actually immersed in a creave process
shaped by structural elements (M. P. Cunha, 2002). It is the moment when the consequences of the acons unfold and are
analyzed and understood simultaneously by the actors involved, such as managers, members of the organizaon, shareholders,
customers or any other interested party. This can change the structure of functioning by experience (Barrett, 1998).
OI makes it possible to rethink the organizaonal structure based on emoonal, temporal and relaonal dimensions (Hatch,
1999), showing a set of technical and social elements that facilitate innovave acon, instead of constraining it (Kamoche &
M. P. Cunha, 2001). The minimum structures do not presuppose a negoaon, since they complement each other without the
need for constant arculaon (Barre, 1998). Improvisaon oers a unique combinaon of minimal structure and freedom
that can reveal new understandings about the essence of the organizaonal structure (Hatch, 1999; Kamoche & M. P. Cunha,
2001). Like a jazz musician, the manager needs to nd new answers in his area, dialoguing with the structure and, oen,
without the benet of certainty regarding the paths and the quality of the soluons (Barre, 1998).
Time and organizational change
Organizaons work based on a simplisc understanding of me: that of the clock (linear perspecve) and that of the event
(cyclical perspecve). The linear perspecve is related to the passage of me and the maturaon of ideas and procedures.
The cyclic, in turn, deals with the me that the organizaon would like to have and that will give rise to goals, plans and
procedures. With the concept of improvisaon, it is possible to bring these 2 perspecves closer together, overcoming the idea
that one opposes the other (Crossan & Sorren, 1997). In pracce, OI oers analycal-conceptual support to understand the
dynamics and subjecvity of the relaonship between the 2 temporal perspecves in the organizaonal roune, since it can
establish elements of analysis and idenfy contradictory aspects between them (Aranha & Garcia, 2005). In improvisaon,
we do not have the desired me to nd the soluon and we mature with the queson presented.
Technology and marketing
Improvised markeng intervenons (IMIs) are social media acons composed and executed in real me, close to an external
event. The focus is on the concept of quick thinking, promong humor, punctuality or unpredictability. It is by IMIs that we
can see evidence about the value of the organizaon. These ndings point to the potenal of IMIs on social media and the
resources that organizaons must invest to reap the perceived benets of online sharing (Borah et al., 2020).
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Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
Creativity and innovation
Every innovaon originates from a creave pracce, but not every creave pracce leads to innovaon. Creavity is a
recurring theme in all academic producons that deal with OI, as it is an inherent characterisc of improvisaon. However,
it must be understood as an emergent property of the relaonship between order and disorder, involving aspects that
are more social than individual (Montuori, 2003). The manager’s capacity and availability to give up what was planned to
follow a soluon created at the moment emphasizes collaboraon and can bring innovaon to those who know how
to cooperate (M. P. Cunha, 2002).
Entrepreneurship
Entrepreneurs constantly face unexpected and unusual situaons. Those who thrive are improvisers. Entrepreneurial mindset
can be promoted based on the principles developed in the pracce of improvisaon. By improvisaon, entrepreneurs can learn
to pay aenon to the interpersonal condions of the present and the future to adapt potenal limitaons to the success of
the enterprise (Balachandra, 2019; H. Neck et al., 2018).
Leadership
Leaders can adopt a mindset that maximizes learning, remains responsive to emerging short-term opportunies and strengthens
the organizaon’s dynamic capabilies (Bernstain & Barre, 2011). The leadership must think of the group as creave, within
a well-distributed system, with decentralized control, in which going for ideas that are not supported by research, but that
follow the group’s reasoning and aempts it will oen be necessary (Barre, 2012).
Project management
Improvisaon is an organizaonal aribute that promotes the pracce of improvisaon and adaptaon in management (Hatch,
1998; Lewin, 1998). The pracce of improvisaon involves management (Crossan, 1998), understood as a social, collecve
and creave learning (Sawyer, 2000). Organizaonal adaptaon happens as one improvises, innovates and adjusts the work
roune over me (Orlikowski, 1996). OI helps explain new ways of organizing management pracce (Orlikowski, 2000) in an
emergent and mely manner (Orlikowski & Hofman, 1997), expanding listening (Caines & Heble, 2015), exercising resilience
(Weick, 1993 ) and being able to achieve originality (Leybourne, 2009). Contemporary organizaons are located in a complex
and changing world, in which OI can become a precious tool for project management (M. P. Cunha, 2002).
Conict and resistance
The relaonship between compeon and cooperaon within the organizaonal environment can be a conict-generang
combinaon. At OI, compeon and cooperaon are generators of creavity in conict resoluon, improving their management
capacity (Kirchbaum et al., 2014). More than people with a repertoire of varied soluons that know how to compete, some
situaons require, above all, people with the capacity for quick learning to cooperate, that is, capable of choosing a soluon
adjusted to the circumstances, breaking resistances (Weick, 1993). The process of resisng something, as in war, presupposes
a framework of connuous change, since it is not known for sure the next enemy’s steps. The construcon of resistance is an
act of improvisaon, since it is the moment when rules and structures can be temporarily suspended.
Organizational learning
Research on OI and organizaonal learning provides a vision on entrepreneurship learning, technological innovaon and
the fusion of unplanned changes and orders (Miner et al., 2001). The OI process has proven implicaons for organizaonal
learning, since it emerges to deal with problems that are not premeditated and require immediate resolution. Thus,
it provides a direct link with the previous and later learning process in the aempt, the success and the mistake (Flach, 2010;
Miner et al., 2001). Leaders can adopt a mindset that maximizes learning, taking advantage of the short-term opportunies
that arise and, at the same me, strengthening the dynamic capabilies of the organizaon (Bernatein & Barre, 2011).
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Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
Challenge for Future Research: Organizational Improvisation Education
Learning to improvise
Improvisaon shows a disnct type of real-me learning, both short and long term (Miner et al., 2001). It is possible to observe
the OI, focusing on the role of the informaon ow and the acon-learning interacon, since the organizaon responds to
an environment of changes or a crisis (Chelariu et al., 2002). Learning can occur before – knowledge of minimum structures,
rules previous experiences –, during – the real me in which new paths, shapes and structures are created, and there is a
search for the soluon of the problem within a short period, promong experiences, acons and changes that converge in
me – and aer improvisaon – with permanence in memory and the possibility of reecng on mistakes and successes
in the search for other possible soluons (Flach, 2010).
Teaching to learn to improvise
The teaching and learning of OI appears to be a lack in academic producon. The skill of improvisaon can be taught to the
members of an organizaon by mock training, which promotes behavioral changes both in the individual and in the organizaon
(Vera & Crossan, 2005). However, nothing was found about OI educaon. This lack also shows the lack of pracce in educaonal
instuons, since OI is an implicit resource for those who are praccing an acon for the rst me. The adjustments between
the body and the mind at the moment of learning are the essence of OI.
ORGANIZATIONAL IMPROVISATION EDUCATION: APPROACHES, CHALLENGES AND
PERSPECTIVES
Educational Approaches in Management in Tune with OI
The educaonal process and the interacon between teachers and students in higher educaon involves planning and
learning interacon, inside and outside the classroom, and performance evaluaon as part of the construcon of learning
(Beni et al., 2017). The posioning of universies, aspects of management, the prole of the student and the relaonship
between curriculum and teaching acon compose the structural and instuonal dimension of the learning environment
of management (Lima & Silva, 2017). Despite the importance of pracce in professional training in management, there is
weakness in studies on issues focused on pracce (Cassundé, 2017).
Professional education is paradoxical and presents discontent on the part of students and teachers (Argyris & Schon,
1974). Scholars cricize the overly analycal emphasis on teaching, which ses creavity and lile integraon between
teaching and research, leading to a disconnecon between theory and pracce, between knowledge and acon (Wankel &
DeFillippi, 2006). The eld of management has been marked by a conict, in which the manager is seen as a technician whose
pracce consists of applying principles and methods derived from the science of management to the daily problems of his
organizaon (Schon, 1983). Higher educaon in many parts of the world has ignored that pracces can contribute to our
knowledge base in an interacve way, dierent from classroom educaon. That is, making a synthesis between theory and
pracce is possible by combining tacit knowledge, crical reecon and mastery (Raelin, 2007).
Studies point to a need to restructure paradigms in a constant assessment of educaonal pracce in management and the
development of management, promong reecon on organizaonal pracce (Czarniawska & Gagliardi, 2003). There is an
urgent need to incorporate a reecve dialogical pracce to develop professionals more crical, responsible and connected
to tacit and explicit knowledge (Cunlie & Easterby-Smith, 2004). Acve methodologies seek to help achieve complex levels
of thought and commitment by having principles based on promong autonomy, discovering potenal and improving the
quality of teaching and learning. The development of autonomy is a fundamental part of this process, since it is the ability to
self-govern within a moral or intellectual freedom or independence (Berbel, 2011).
We live in a period of defense of interdisciplinarity (Paiva, Esther & Melo, 2004), in which the atude is part of the development
of acons (Bresler, 2002) in the search for this to become a transformave experience (Dewey, 1938). If educaon is a pracce of
freedom (Freire, 2005), the absence of pracce (H. Neck et al., 2018; Steyaert, Beyes & Parker, 2016) characterizes the danger
of educang managers according to linear principles almost nonexistent in a complex world and with non-linear processes
(Aram & Walochik, 1997).
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Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
We show four educaonal approaches to management that are in line with the principles of OI (Box 1): experienal, humanisc,
arsc and entrepreneurial.
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


















 



  










Source: Research data.
1024-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021.
Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
Barriers to Integrating OI in Management Education
Institutionalization of education as an essentially mental reection practice, with supercial practical activities
In general, teaching sta of management courses in teaching expository classes do not develop possibilies for student
involvement in a plural environment. The pracce of a reecon, essenally mental, with supercial praccal acvies does
not provide experiences and characterizes only theorecal references. The separaon between theory and pracce is a
reason for the lack of logical sequence of content with excessive lectures and lile exercise in autonomy and decision-making
(Cezarino & Corrêa, 2015). Acons, goals and paradigms of complexity are needed to keep the body in real connecon with
the mind. The debate ranges from the history of management and the study of the lives of its masters and instuons to the
legacy of teaching and programs developed, including curricula (Fisher, Waiandt & Fonseca, 2011). A constant historical
review of the challenges and trends of management educaon (Oliveira et al., 2015) indicates that the use is greater when
learning takes place in an environment in which discursive plurality is accepted and recognized and in which dierences are
tolerated (Clegg & Ross-Smith, 2006).
Educator intimidation in relation to artistic language applied in education
A delicate challenge in the management educaon relaons is the absence of paradigms of complexity and an excess of
strictly posivist lines of research. A more rened study in the management learning processes points to the importance
of subtlety and the emoonal aspects found in the arts. The adopon of arsc methodologies brings to light the aspects
related to the complexity and emoonal dimension necessary to understand the dynamic acon that management requires.
However, teaching sll underesmates the power of art or feels inmidated when using it due to the numerous doors it
opens. Arsc methodologies, when used, present a dierenal in learning and take advantage of approaches related to the
eld of management educaon. This inmidaon may not only be linked to lile knowledge of arsc methodologies, but
also to disbelief in their eecveness, even with so many proven and published cases. Art helps to beer posion students,
smulang the creaon of bonds between them and favoring a convivial relaonship with the teacher. This teacher changes
from being a simple transmier to being a co-producer of knowledge, anchoring learning in experience, reciprocity and
interacvity (Davel et al., 2007).
Perspectives for Integrating OI in Management Education
The observation of improvisation in the arts for the theoretical construction of OI, whether with jazz (Barrett, 1998;
M. P. Cunha, 2002; Hatch, 1998, 1999; Zack, 2000), or with the theater (Crossan, 1998; Koppe, 2013; Vera & Crossan, 2004,
2005), has been discussed in internaonal literature and sheds light on how the phenomenon of improvisaon can contribute
to new interpretaons of organizaonal learning (Barre, 1998; Flach & Antonello, 2011; Miner et al., 2001). We can think of
2 perspecves to integrate OI in the management educaon: the musical and the theatrical.
From a musical perspecve, jazz has in its structure a combinaon of improvisaon and a set of highly precise rules
(Barre, 1998; Hatch, 1999; Zack, 2000), in which musicians live in an unstable environment, interpreng vague tracks,
processing informaon, simultaneously formulang and implemenng strategies, invenng responses without well
thought out plans and without guarantee of results (Barre, 2000; Weick, 1998). It is a collecve and integrated work
(Basen & Hostager, 1988), which has implicaons for the eld of management and broadens debates on subjects ranging
from organizaonal design (Barre, 1998) to innovaons in markeng strategies (Moorman & Miner, 1998). The professional
with knowledge in OI can transform a problem into a soluon (Caines & Heble, 2015), experiencing a logical leadership
also known as the jazz mentality (Bernstein & Barre, 2011) and discovering the future that his acon creates at the same
me as it unfolds (Barre, 2000).
In pracce, the teacher does not need to be a jazz musician or play an instrument to propose a dynamic that mobilizes music in
improvisaon. It is possible to unfold the musical experimentaon and to emphasize dierent characteriscs, such as the
rhythm. To improvise, you need to be fully connected to those around you. The rhythm exercises are good for everyone
to perceive themselves within the same me. Another possibility of mobilizing music is motor coordinaon with small
1025-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021.
Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
choreographies (free gestures) that are created at the me of the class and with the parcipaon of everyone. When the
class is more connected, music creaon can become a fruiul acvity for the learners to express everything that happened
in their day unl the moment of the class.
In the theatrical perspecve, it is possible to bridge the gap between theory and improvisaonal pracce in management
through theatrical improvisaon (Crossan, 1998). Theatrical improvisaon for management appears as a theorecal model
and has a posive eect on innovaon, emphasizing the principles of pracce, collaboraon, acceptance and presence
(Vera & Crossan, 2005). The theater metaphor recognizes the equivocal and unpredictable nature of improvisaon, emphasizing
its contribuon to the process, and not so much to the result (Vera & Crossan, 2004), like the Commedia Dell’arte, an improvised
theater genre that emerged in Europe in the 16th century (Crossan & Sorren, 1997). With theater, it is possible to experience the
risk, the leadership and the ambiguity that involve the present me and the informaon of the me spent in decision making
(March & Weil, 2005). The arts have been helping the eld of management educaon for a long me. However, it sll nds
resistance in being assumed as a fundamental dimension for the construcon of knowledge.
The use of theater in the classroom helps in the bodily understanding of how we should be prepared for management. It is
not necessary to be a theater person to ask the student to report a situaon in the form of a scene. When reproducing on
the scene a real situaon that happened to the student, many details and reecons emerge. Instead telling that they had
to resolve a team conict, the person needs to represent it, from start to nish. The me you have in the classroom for such
a dynamic is sucient for its realizaon, since the me of combinaon between the groups to explain the situaon to be
staged, the distribuon of roles and the spaal denions cannot be long to develop readiness and quick thinking. Aer the
scene, the debate is in charge of bringing up other details and other situaons related to the theme.
DISCUSSION AND CONCLUSION
The research results provide an understanding of academic producon on OI based on its various relevances, themes and
needs. A lack that is marked is related to the OI educaon. Therefore, as a result, we also mapped four approaches to
research on management educaon that have a connecon with OI research and barriers and perspecves for integrang OI
into educaonal acvity. Among approaches and perspecves, the arts represent a fundamental link for improving management
educaon and future prospects. Our study comes to seal the union of these two elds of knowledge – art and management –,
poinng out fruiul direcons for the research and the pracce of OI teaching and learning.
Some implicaons emerge from the research results. The rst is the theorecal-conceptual implicaon. The results
of our studies smulate new studies in OI to focus, theorecally and empirically, teaching, since the exisng research deals
only with learning (Barre, 1998; Falkheimer & Sandberg, 2018; Flach & Antonello, 2011; Miner et al., 2001). Thus, future
studies should deepen the understanding of how dynamic organizaons require people to develop their improvisaonal
skills (Mannucci, Orazi & Valck, 2020; Tabesh & Vera, 2020). It is necessary to rethink, theorecally and robustly, OI as
an educaonal phenomenon, considering that theater and music are fruiul arsc elds to guide future research on OI
management educaon. Management educaonal theories should be associated with those of educaonal and experimenng
with music and theater, since they make the connecon between the pracces of the present and the future. When we
reect theorecally upon this set of theories, it is possible to nd approximaons and gaps, in which the eld of the arts
assists that of management, and vice versa.
The second implication is methodological. Art-based methodologies are little used in the field of management
(Blumenfeld-Jones, 1995; Boje, Rosile, Durant & Luhnian, 2004; Czarniawska-Joerges, 1995; Grisoni, 2006; Hardy, 1999;
Hatch, 2002, 2008; Paen et al., 2003; Silva & Vergara, 2002; Sorensen, 2014). However, they could open new avenues of
empirical, relevant and innovave research on OI educaon. They help to go beyond what can be seen in the foreground
of understanding, since the experience with art is invariably sensive, profound and captures subtlees (Chilton, 2013;
Silva, 2000; Sullivan, 2010; Young, 2001). Thus, these methodologies allow the development of more sophiscated empirical
researches regarding the educaon and training of managers (Gagliardi & Czarniawska, 2006). There is a latent need for
empirical research focused on the educaon eld with a focus on pracce and OI. The empirical is smulang for the
1026-1030
Cad. EBAPE.BR, v. 19, nº 4, Rio de Janeiro, Oct./Dec. 2021.
Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
creaon of new approaches and new reecons. This is because empirical research on OI is rare and addresses only aspects
related to learning, working with qualitave methodologies, with an emphasis on observaon and the use of metaphors
(Barre, 1998; Falkheimer & Sandberg, 2018; Flach & Antonello, 2011; Miner et al., 2001). We understand the concern about
the limits of using an arsc methodology; both those of conducng and those of evaluaon. This understanding can be
soened by taking the methodology to the eld of experimentaon.
The third implicaon is praccal. It is within the scope of pracce that management learning and teaching are acvated
(Aram & Walochik, 1997; Berbel, 2011; Bresler, 2002; Cunlie & Easterby-Smith, 2004; Czarniawska & Gagliardi, 2003; Dewey,
1938; Freire, 2005; H. Neck et al., 2018; Paiva, Esther & Melo, 2004). Pracce is the path to the emergence and realizaon
of improvisaon, a fundamental component in the training of contemporary managers. By adopng theatrical or musical
exercise as a teaching tool, students will be able to develop and improve them in a professional and organizaonal scope.
Arsc acon can improve students’ ability to react and help teachers to rene their pedagogical experiences. Educators
have a reecon upon the importance of including improvisaon in their teaching concerns, in which everyone wins. There
is an important dierence between doing and thinking about doing something. The number of acons triggered to execute
an idea is easily perceived in a praccal dynamic. However, it is poorly understood in a theorecal observaon if the student
has not previously experienced something similar. Execuon links objecves to acons and makes it clear if the individual is
working for or against himself.
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Organizational improvisation: challenges and perspectives for
management education
Fernanda Paquelet Moreira Barbosa
Eduardo Davel
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Eduardo Davel
Fernanda Paquelet Moreira Barbosa
ORCID: hps://orcid.org/0000-0001-7404-2535

Eduardo Davel
ORCID: hps://orcid.org/0000-0003-0610-6474
                 

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... When aspects such as technological mediation are introduced, experience and learning are not the only factors that play in favor of the power of improvisation. The creation of an uncertain and chaotic scenario and the capacity is essential to constitute a dynamic and favorable process for the organization in response to unanticipated contingencies, through timely changes and the adequate coordination through improvisation using cognitive and normative processes of adaptation that allow for greater flexibility, self-organization, and learning (Barbosa and Davel 2021). ...
... In short, this leads to interactive and proactive work organization processes, which tighten the planning and execution of tasks. Zhang and Mendonça (2020) and Barbosa and Davel (2021) have insisted on how collaborative networking enhances the resilience capacity of the organization in times of crisis, demonstrating that with adequate adjustments of ideas and decisionmaking, it is possible to improvise assertively. ...
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This article reports on descriptive case studies, and researched the factors of improvisation in organizational resilience in the context of the Covid-19 health emergency. A total of 23 businesses in the city of Bogotá, from different economic activities, participated in this study. Participants were managers, owners, legal representatives, or executives from those businesses. The research type is descriptive with a qualitative approach, aimed at identifying qualitative attributes based on responses or ratings using the Likert scale. A Likert-type questionnaire was used, rating seven resilience factors, whose indicators were defined by reviewing the literature on the subject. It was found that among the resilience factors, those with the lowest performance were the components of sustainability, corporate culture, and innovative ecosystem; the determinants of coping skills and leadership were the best performing; meanwhile, human talent and the elements of flexibility and adaptation played an intermediate role in sustaining the business amid the health emergency. The study corroborates the previously existing theory and shows the possible variation in the influence of improvisation factors depending on the size of the company, its structure and organization. This study may serve as an input for future research related to the determining factors in organizational resilience and the behavior of companies in the face of different types of crises.
... Além disso, desenvolve a abertura para lidar com incertezas, imprevistos e ambiguidades, o autocontrole emocional, a habilidade de se comunicar, trabalhar em equipe e tomar decisões, entre outras. Essas capacidades são desenvolvidas por meio de diversos jogos e exercícios teatrais em grupo, podendo ser de grande valia para a formação dos alunos de administração (Carvalho & Faria, 2014a, 2014bBarbosa & Davel, 2021. ...
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... Congruentes com o contexto, Barbosa & Davel, (2021), observam que a improvisação organizacional tem ressaltado "a importância de sofisticar a prática de gestores e líderes frente às imprevisibilidades cada vez mais marcadas na contemporaneidade". Denota-se, assim, que a administração dos processos, na atualidade, deve evitar o improviso. ...
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Peacebuilding and community building strategies that emerge from improvised jazz.