Conference Paper

Comparing Efficiency of Outsourcing or Insourcing Digital Logistics in Supply Chain Management

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During the recent decades, some academic research on the subject of information technology outsourcing (ITO) decision has appeared in different outlets, which may impede the use of such resources and as a result, repetition of research by various researchers is very likely. The purpose of this paper is then to conduct a systematic literature review (SLR) pertaining to research on ITO decision. Then, this review intends to 1) classify ITO decision literature, 2) provide a list of factors affecting ITO decision, and 3) identify ITO strategies. To this end, 91 ITO articles published between 2000 and 2018 in 51 unique journals were reviewed. The results yielded three kinds of descriptive, relational, and comparative ITO decision studies. The determinants of ITO decisions are classified into technological, organizational, environmental and user adoption factors. Furthermore, the trend of studied ITO strategies in the reviewed literature is analyzed, and future sourcing varietals are proposed. Finally, some insights and future research directions are proposed based on the review results.
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The paper presents the state of research on IT outsourcing in Polish enterprises and compares them with the published results of the IT outsourcing in other countries. The method of literature study in relation to the results of studies on IT outsourcing in Polish enterprises were used, as well as with regard to some of the results in other countries (particularly in Spain) and the methods of analysis and synthesis in relation to the comparison of Polish research in other countries. The reviews of published literature (Lacity, Gonzalez) were presented. The contents of dozens of publications on Polish and foreign IT outsourcing were analysed, and compared. Comparative studies have shown a gap in knowledge on IT outsourcing in Poland. The result is a recommendation to do research comparable to US studies (Lacity et al.) and Spanish studies (Gonzalez et al.). The aim of the research would be to know the level of utilization of IT outsourcing in Poland and to make recommendations for users and providers of this rapidly growing service.
Purpose This paper aims to provide an in-depth analysis toward understanding the critical factors in affecting information technology outsourcing (ITO) decision in the context of e-banking services in Iran. Within the recent decades, outsourcing IT processes and services as a strategic decision has been widely adopted throughout industries. In this regard, scholars have investigated a wide range of factors influencing ITO decision in various contexts. Design/methodology/approach This research examines a conceptual model that shows impacts of different attributes including technological, organizational and environmental on the Iranian banks’ ITO decision. To validate the research hypotheses, the partial least squares (PLS) technique for data analysis, is utilized. Findings The results of this study derived from the theoretical discussion of hypotheses illustrated that 9 of 11 assumed factors (i.e. perceived tangible benefits, perceived intangible benefits, perceived risks, perceived information security/privacy, complete contract establishment capability, making strong trustworthy relationship capability, uncertainty in business requirements, external pressure and market maturity) influence ITO decision in the target industry. The findings also confirmed that the size of the bank and competitors’ absorptive capacity did not exert any influence on their service outsourcing decision. Research limitations/implications The sampling was confined to experts in the banking industry. Also, the results of this study reflect Iranian perspective. Consequently, generalization based on this sample would be interpreted cautiously and a limitation of the context should be kept in mind. Originality/value Insights into policymaking for suitable drivers to outsource e-banking services in the context of a less developed country are the main outcomes of the current research.