Nowadays, the online learning system is developing in higher education. There are several causes this occurs, including pandemic restrictions, flexible access to content and instruction at any place, and cost-effectiveness for education institutions. Online learning can also enhance the availability of learning experiences for scholars. For this reason, several options must be evaluated for online educators. The goal is to highlight what factors students find essential in guaranteeing quality learning outcomes in the online learning environment. Therefore, we detected evaluation criteria including qualitative factors, and we used neutrosophic sets, which is a generalization of classic set, to deal with imprecise data with qualitative factors. In this chapter, for this aim, we propose the neutrosophic MULTIMOORA (Multiobjective Optimization by Ratio Analysis plus Full Multiplicative Form) method to evaluate online learning software concerning some critical factors which have an essential influence on student satisfaction. For the validity of the proposed method, we also present comparative and sensitivity analyses. Finally, we performed a comparison analysis with neutrosophic TOPSIS method.