Conference PaperPDF Available

An Overlap of Knowledge Management and Business Process Management: a Systematic Literature Review

Authors:

Abstract

Although many authors (e.g., Seethamraju & Marjanovic, 2009; Antonucci, 2015; Kokkonen & Bandara, 2015; Antunes & Tate, 2019) recognize a vital role of knowledge in BPM, only a few articles study KM and BPM together. Due to the lack of attention to the topic in the existing literature, defining the scope of possible intersections between BPM and KM could bring an evolution in the research in both areas. To provide detailed grounds of the situation, we reviewed studies simultaneously focusing on KM and BPM. We used the systematic literature review method that consisted of three subsequent stages: literature search, analysis, and interpretation. The literature search goal was to form a sample of articles relevant to BPM and KM overlap. Articles simultaneously focusing on KM and BPM published in the BPM Journal and the Journal of KM were selected based on relevance to the research problem. A content analysis of selected papers was conducted to identify possible intersections between BPM and KM based on suggestions for further research and research gaps identified during the analysis. We identified themes that describe the research focusing on the overlap and connected them with concepts of BPM and KM. The analysis led to developing the framework of BPM and KM overlap and formulation of problems for further research. We found that the overlap is investigated through two main perspectives: knowledge-intensive business processes (kiBPs) and IS/ICT. The kiBPs perspective contains themes such as process-perspective knowledge mapping, KM processes and organizational learning influencing business process improvement, or process modeling influencing KM strategic alignment. The IS/ICT perspective contains themes such as Process KM systems or social BPM systems. The framework of BPM and KM overlap might be beneficial for business professionals as a guideline for selecting best practices that, once tailored to the organizational context, might increase BPM implementation efficiency and elevate BPM from the “information” level to the “knowledge” level, which will lead to the overall growth of business performance.
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
Query
Short
description
Database
Results
1
TS=(“business process managementOR BPM OR BPMS)
AND AK=(“knowledgeor knowledge managementor
KM or KMS) AND SO=(business process management
journal OR journal of knowledge management)
BPM and KM
and knowledge
in BPMJ and
JKM
WoS
7
2
( TITLE-ABS-KEY ( business process
management OR bpm OR bpms ) AND TITLE-ABS-
KEY ( knowledge
management OR kim OR kms ) AND ISSN ( 1463-
7154 ) OR ISSN ( 1367-3270 ) )
BPM and KM
in BPMJ and
JKM
Scopus
12
3
TOPIC: (“knowledge managementor KM or KMS) AND
TOPIC: (“business process managementor BPM or BPMS)
AND PUBLICATION NAME: (“business process
management journalOR journal of knowledge
management”)
WoS
13
4
( TITLE-ABS-KEY (knowledge managementOR km
OR kms ) AND ISSN ( 1463-7154 ) )
KM in BPMJ
Scopus
67
5
( TITLE-ABS-KEY (business process managementOR
bpm OR bpms ) AND ISSN ( 1367-3270 ) )
WoS
34
6
TOPIC: (“knowledge managementor KM or KMS) AND
PUBLICATION NAME: (“business process management
journal”)
BPM in KMJ
Scopus
6
7
TOPIC: (“business process managementor BPM or BPMS)
AND PUBLICATION NAME: (journal of knowledge
management)
WoS
2
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
3
23
2
2
2
1
1
13
12
25
1
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
24
11 8
42
Theoretical Conceptual Case study Survey
BPMJ JKM
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
Rank
Source
(N = 31)
Number of
themes
(Total = 9)
kiBPs
(+/-)
IS/ICT
(+/-)
1
Sarnikar & Deokar, 2017
6
+
+
2
Bueren et al., 2005
3
+
-
3
Chión et al., 2019
3
+
-
4
Kalpič & Bernus, 2006
3
+
-
5
Ranjbarfard et al., 2013
3
+
-
6
Seethamraju & Marjanovic, 2009
3
+
-
7
Silva & Rosemann, 2012
3
-
+
8
Al-Sa’di et al., 2017
2
+
-
9
Apostolou & Menstaz, 2003
2
+
-
10
Aureli et al., 2019
2
+
-
11
Chatzoudes et al., 2015
2
+
-
12
Dalmaris et al., 2007
2
+
-
13
Liao & Bernes, 2015
2
+
-
14
Mahoomadzadeh et al., 2019
2
+
-
15
Marjanovic, 2005
2
+
-
16
Papavassilou & Mentzas, 2003
2
+
-
17
Rehman & Iqbal, 2020
2
+
-
18
Szelagowski & Berniak-Wozny, 2019
l2
+
-
19
Zhang, 2018
2
+
-
20
Kang et al., 2003
2
+
-
21
Stary, 2014
2
-
+
22
Adamides & Karacapilidis, 2006
2
-
+
23
Lavikka et al., 2015
2
-
-
24
Nguyen & Harrison, 2019
2
-
-
25
Rangiha et al., 2016
1
-
+
26
Andriani et al., 2019
1
-
-
27
Capuano et al., 2008
1
-
-
28
Dezi et al., 2018
1
-
-
29
Lee et al., 2007
1
-
-
30
Macris et al., 2008
1
-
-
31
Ungan, 2006
1
-
-
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
IFKAD 2021: Managing Knowledge in Uncertain Times
Rome, Italy 1-3 September 2021
ISBN 978-88-96687-14-7 || ISSN 2280-787X
... The primary source of criticism is the inapplicability of the transformative view for processes with no clear inputs, flows, or outputs (Keen 1997) which are typically referred to as kiBPs (e.g., Abecker 2000). The dualism of transformative and communicative views calls for kiBPs research directly positioned in the overlap between knowledge management (KM) and BPM (Monashev and Krčál 2021). ...
Conference Paper
Full-text available
The increased knowledge intensification of work directed the business process management (BPM) research from 'traditional' routine and repetitive business processes to knowledge-intensive business processes (kiBPs). No agreement on universal "kiBPs" definition or conceptualization has been reached, and we have found no attempts to systemize kiBPs research. Therefore, we conducted a structured literature review (SLR) to improve the state of the art. The SLR consisted of three stages: literature search, extracting relevant papers, and content analysis. In the literature search stage, we retrieved peer-reviewed journal papers by applying a search query using "knowledge-intensive business process*" as a topic in Scopus and WoS databases and ended up with an initial sample of 71 papers. Next, the number of papers in the sample was decreased to 28 by applying a series of exclusion criteria. In the content analysis stage, relevant papers were coded to find content related to kiBPs characteristics or topics in kiBPs research. The content analysis allowed us to develop the framework of kiBPs characteristics, which showed that the primary reason for processes to be labelled knowledge-intensive is the uncertainty and unpredictability of their inputs, flows and outputs. Due to uncertainty and unpredictability associated with them, kiBPs strongly rely on knowledge workers and thus are being referred to as decision-oriented, collaborative, creative and innovative. Thus, the structure of kiBPs is being developed only during the process execution, which makes kiBPs goal-oriented rather than structure-oriented. KiBPs characteristics that distinguish them from "traditional" processes directly influence the topics of kiBPs research that were included in the framework of kiBPs research also developed within our study. Uncertainty and unpredictability of kiBPs are being addressed by incorporating knowledge perspective into kiBPs improvement methodologies and lead to multiple studies investigating the influence of knowledge processes on kiBPs performance. The unstructured and decision-oriented nature of kiBPs is being addressed in studies dedicated to kiBPs modelling and case management systems. We see frameworks developed in this study as beneficial for scientific and business communities. The framework of the kiBPs characteristics might serve as a basis for empirical research within the field and show business practitioners which characteristics of kiBPs should be addressed to improve process performance. The framework of the kiBPs research might serve as a starting point for researchers interested in the field and allow business practitioners to identify and elevate constraints in kiBPs management methods.
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