... However, the adoption of digital technologies such as big data, the Internet of Things, artificial intelligence, and business processes alone is not enough for a digital transformation of the business. Likewise, the integration of digital technologies introduced in the single modules of processes identifies the "digitalization" [55]; hence, digital technologies are progressively playing a significant role in enhancing sustainability [23], [24], [25], [26], [27], [28], [29], [30], [31], [32], [33], [34], [35], [36], [37], [38], [39], [40], [41], [42], [43], [44], [45], [46], [47], [48], [49], [50], [51], [52], [53], [54], [55], [56]. ...