Article

Ethnic and gender-based prejudice towards medical doctors? The relationship between physicians' ethnicity, gender, and ratings on a physician rating website

Taylor & Francis
The Journal of Social Psychology
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Abstract

We investigated manifestations of ethnic and gender-based prejudice in a rather understudied high-status environment, that is we studied biased ratings of physicians with a migration background and female physicians. In a preregistered, archival study, we analyzed ratings of more than 140,000 physicians on a German rating website for medical professionals. Results indicate that general practitioners (but not dentists or specialists) with non-German names are rated less favorably than general practitioners with German names. This effect did not vary across regional contexts with varying prosperity and diversity. Our analyses also revealed that female physicians are evaluated less positively than male physicians. Contrary to our assumptions, bias against female physicians was especially strong in medical sub-disciplines that are characterized by a high share of female physicians.

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... Kauff et al. [2] investigated whether ethnic and gender bias could be found in the ratings of male and female physicians with a migration background. Their study suggests that general practitioners with non-German names were rated lower than general practitioners with German names. ...
... Their analyses also showed that female physicians were rated less positively. The question is whether these data biases have an effect on fine-tuned LLMs since these ethnic and gender biases have been demonstrated [2]. Therefore, we will investigate the effects of fine-tuning German or multilingual LLMs on the biased data in several downstream tasks . 1 In order to investigate the impact of gender-biased data on language models, we perform a number of fairness measurements on pre-trained and fine-tuned language models. ...
... This applies to the quantitative evaluations as well as to the texts [6]. For some of the PRWs, it has been shown that the data have a migration and gender bias with respect to practitioners, resulting in less favorable ratings for women and for practitioners with non-German names [2]. The question is whether these data biases affect fine-tuned large language models (LLMs), since these ethical and gender biases have been demonstrated. ...
... It has been established that patients perceive female providers more negatively than male providers (J. G. Chen et al., 2017;Kauff et al., 2021). Even though female providers display more affiliative and participatory communication behaviors (Cooper-Patrick et al., 1999;Hall et al., 1994), patients give more credit to male physicians compared to female physicians for being patient centered (Hall et al., 2014). ...
... These data also showed that female providers had lower ratings compared to male providers. Further, patients have been shown to rate providers of different ethnicities lower than those of their own ethnicity (Kauff et al., 2021). The data showed that White patients rated providers higher compared to non-White patients. ...
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This research investigated the predictors of satisfaction for parents of pediatric patients after a clinical consultation. Specifically, we assessed whether perceptions of their provider's communication quality influenced the degree to which their (dis)satisfaction with consultation length associated with their provider rating and intent to recommend the provider's office. Using patient satisfaction survey data collected after initial clinical visits to a pediatric hospital (N = 12,004), we found that communication quality was a stronger predictor for those who were dissatisfied with their consultation length, whereas communication quality made a relatively smaller difference for those who were satisfied with their consultation length. Put another way, parents' dissatisfaction with their child's consultation length mattered little when they perceived their provider to be high in communication quality, but it reduced their ratings and intentions to recommend when they perceived their provider to be low in communication quality. These results suggest that providers' communication behaviors have the capacity to buffer patients' negative evaluations otherwise incurred from shorter than desired consultations.
... This leaves room for bias to be the difference maker in which of the three doctors is left with no patient. It has been shown that patients rate female doctors less favorably than male doctors (Wallace & Paul, 2016;Kauff et al., 2021). This means that an artificial intelligence system could be trusted more than female doctors but less than male doctors. ...
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AI researchers and ethicists have long worried about the threat that automation poses to human dignity, autonomy, and to the sense of personal value that is tied to work. Typically, proposed solutions to this problem focus on ways in which we can reduce the number of job losses which result from automation, ways to retrain those that lose their jobs, or ways to mitigate the social consequences of those job losses. However, even in cases where workers keep their jobs, their agency within them might be severely downgraded. For instance, human employees might work alongside AI but not be allowed to make decisions or not be allowed to make decisions without consulting with or coming to agreement with the AI. This is a kind of epistemic harm (which could be an injustice if it is distributed on the basis of identity prejudice). It diminishes human agency (in constraining people's ability to act independently), and it fails to recognize the workers' epistemic agency as qualified experts. Workers, in this case, aren't given the trust they are entitled to. This means that issues of human dignity remain even in cases where everyone keeps their job. Further, job retention focused solutions, such as designing an algorithm to work alongside the human employee, may only enable these harms. Here, we propose an alternative design solution, adversarial collaboration, which addresses the traditional retention problem of automation, but also addresses the larger underlying problem of epistemic harms and the distribution of trust between AI and humans in the workplace.
... Explicit refusals of care, for instance, when a white patient expresses the desire of not to be treated by a black physician, is the most blatant example of explicit patient bias (Kimani et al., 2016;Rosoff, 2018). In an analysis of a German physician-rating website, Kauff et al. (2021) found that general practitioners with non-German names tended to be evaluated less favourably compared to German ones. ...
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Increasing diversity in the healthcare workforce has brought to the foreground the importance of addressing phenomena of racism, discrimination, and bias against healthcare workers of diverse backgrounds. This paper aims to contribute to the growing literature on patient bias by exploring the experiences of migrant physicians practicing in Sweden using thematic content analysis of 17 semi-structured interviews and applying microaggressions theory. Four themes pertaining to different forms of patient bias experienced by the respondents emerged from the transcripts such as refusal of care, questioning language competence, questioning medical competence, and ethnic jokes/stereotypes. Four additional themes dealing with strategies implemented by the respondents to cope with patient bias were also identified, namely confrontation avoidance, collaboration with Swedish healthcare staff, self-disclosure, and active listening. The findings elucidate the need to encourage inclusion in the workplace by providing opportunities for continuous language training and collegial support.
... The crux with stereotypes is that even if we don't fully agree with them, we might nevertheless use them to assess others. Especially in situations where we have limited information, we need to act quickly, we are under a lot of stress, or we simply do not have the cognitive resources or motivation to engage more deeply, we fall back on socially shared stereotypes (e.g., Kauff et al., 2021). Whether the content of these stereotypes is completely outside the stereotype bearer's consciousness, as was assumed for many years, has recently become a subject of dispute again (see Infobox on Unconscious Bias). ...
Chapter
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The chapter titled "Causes and Consequences of Biases and (Gender-) Stereotypes" by Julian Anslinger examines the origins and effects of biases and stereotypes on decision-making and behavior. The author discusses the role of heuristics in the formation of biases and stereotypes. The chapter furthermore discusses the negative consequences of discrimination and the importance of understanding and combating biases and stereotypes in the pursuit of gender and social equality.
... Kauff et al. examined ratings of 140,000 physicians on a German website for health professionals and discovered that females and physicians with a migration background (identified by foreign names) were consistently rated lower than males. They suggest that although medicine is a prestigious profession, those within who are from low status groups (women and immigrants) may be easily targeted and perceived in a negative way (43). ...
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Glaubt man den einschlägigen Statistiken, schauen sich die weitaus meisten Patienten, die nach einem Arzt suchen, im Internet um. An Portalen, in denen Ärzte gelistet und auch bewertet werden, herrscht dort kein Mangel. Eher schon fehlt es an einer Antwort auf die Frage, was die dort verzeichneten Informationen tatsächlich wert sind.
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Background: Previous surveys have shown that patient satisfaction varies with the regional supply of physicians. Online ratings on physician-rating websites represent a relatively new instrument to display patient satisfaction results. The aim of this study was (1) to assess the current state of online ratings for two medical disciplines (dermatologists and ear, nose and throat (ENT) specialists), and (2) to analyze online derived patient satisfaction results according to the physician density in Germany. Methods: We collected online ratings for 420 dermatologists and 450 ear, nose, and throat (ENT) specialists on twelve German physician-rating websites. We analyzed the online ratings according to the physician density (low, medium, high physician density). For this purpose, we collected secondary data from both physician-rating websites and the regional associations of statutory health insurance physicians. Data analysis was performed using Median tests and Chi-square tests. Results: In total, 10,239 online ratings for dermatologists and 8,168 online ratings for ENT specialists were analyzed. Almost all dermatologists (99.3 %) and ENT specialists (98.9 %) were listed on one of the physician-rating websites. A total of 93.5 % of all listed dermatologists and 96.9 % of ENT-specialists were rated on at least one of the physician-rating websites. Significant differences were found in the distribution (i.e., percentage of listed or rated physicians) of the ratings according to the regional physician density on only one physician-rating website (p<0.001). Furthermore, online ratings were shown to be better in regions with a higher physician density on two physician-rating website. On jameda, for example, dermatologist ratings were better in regions with a higher physician density compared to regions with a lower number of physicians (average rating: 2.16 vs. 2.67; p<0.001). Conclusions: Online ratings of dermatologists and ENT specialists hardly differ in terms of regional physician density. Physician-rating websites thus do not appear to be appropriate to mirror differences in the health service delivery structure. Our findings thus do not confirm the results from previously published studies.
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Background : Prior research has shown a gender gap in the evaluations of emergency medicine (EM) residents' competency on the Accreditation Council for Graduate Medical Education (ACGME) milestones, yet the practical implications of this are not fully understood. Objective : To better understand the gender gap in evaluations, we examined qualitative differences in the feedback that male and female residents received from attending physicians. Methods : This study used a longitudinal qualitative content analysis of narrative comments by attending physicians during real-time direct observation milestone evaluations of residents. Comments were collected over 2 years from 1 ACGME-accredited EM training program. Results : In total, 1317 direct observation evaluations with comments from 67 faculty members were collected for 47 postgraduate year 3 EM residents. Analysis of the comments revealed that the ideal EM resident possesses many stereotypically masculine traits. Additionally, examination of a subset of the residents (those with 15 or more comments, n = 35) showed that when male residents struggled, they received consistent feedback from different attending physicians regarding aspects of their performance that needed work. In contrast, when female residents struggled, they received discordant feedback from different attending physicians, particularly regarding issues of autonomy and assertiveness. Conclusions : Our study revealed qualitative differences in the kind of feedback that male and female EM residents received from attending physicians. The findings suggest that attending physicians should endeavor to provide male and female residents with consistent feedback and guard against gender bias in their perceptions of residents' capabilities.
Chapter
The behavior of women and men varies greatly depending on situations, cultures, and historical periods. This flexibility emerges as men and women tailor their division of labor to local ecological and socioeconomic demands. The resulting division is supported by childhood socialization practices that, in interaction with sex differences in child temperament, help boys and girls to develop psychologies suited to their likely adult activities. Although responsive to local conditions, the division of labor is constrained by women's childbearing and nursing of infants and men's size and strength. Because these biological characteristics influence the efficient performance of many activities in society, they underlie central tendencies in the division of labor as well as its variability across situations, cultures, and history. Gender roles-that is, shared beliefs about the traits of women and men-track the division of labor because people infer these traits from their observations of the sexes' behaviors. Social perceivers often essentialize these traits by regarding them as inherent in the biology or social experience of women and men. Gender role expectations, which tend to be consensual within cultures, influence behavior through proximal social psychological and biological processes, whereby (a) other people encourage gender-typical behavior and individuals conform to their own gender identities and (b) hormonal, reward, and cardiovascular mechanisms enable masculine and feminine behaviors.
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In the Netherlands, support for ethnic discrimination, that is, support for a disadvantageous treatment of ethnic minorities in the housing and labour market, had decreased in the late 1970s and early 1980s, but has increased since the mid-1980s up to the early 1990s. In this article, we examine the effects of contextual characteristics (period and cohort characteristics) and individual characteristics on support for ethnic discrimination. Hypotheses, derived from Ethnic Conflict Theory, are tested by means of logistic regression analysis, using individual-level pooled data over the period 1979-1993 (N=20,156) as well as national-level time-series data, presumably indicative of period and cohort characteristics. Regarding period characteristics, the results show that support for ethnic discrimination is more widespread in times of high and increasing levels of ethnic immigration, as well as in times of growing unemployment. However, the level of unemployment as such has a negative effect on support for ethnic discrimination. Regarding cohort characteristics, the results show that the higher the level of ethnic immigration and unemployment during the formative years, the more widespread support for ethnic discrimination is. In addition, we found a positive effect of age. Regarding other individual characteristics, support for ethnic discrimination is particularly more widespread among less educated people.
Article
It is a popular assumption that women and racial minorities who are numeric minorities in high-prestige work groups will advocate for a demographically similar other as a potential work group peer. However, these individuals may face special challenges in fulfilling this role. We discuss how three factors—the general social status associated with a specific demographic characteristic, the demographic composition of the work group, and the differential prestige accorded within organizations to work groups—interact to impact individuals' concerns about being considered valued members of work groups to which they belong (i.e., value threat). Based on an integration of sociological and psychological theories, we argue that value threat adversely affects individuals' propensity to support demographically similar others in selection and promotion processes. We identify three forms that value threat may take in situations involving such personnel decisions: collective threat, favoritism threat, and competitive threat, and we specify factors that may shape the intensity of each form.
Article
Two processes of stereotyping, subtyping and subgrouping, are compared. Subtyping occurs when perceivers respond to members of a target group who disconfirm their stereotypes by seeing them as exceptions to the rule and placing them in a separate subcategory apart from members who confirm the stereotype. The more recently defined process of subgrouping refers to the perceiver's organization of information in terms of clusters of individuals based on their similarities and dif - ferences; subgroups can include confirmers and disconfirmers. We consider how subtypes and subgroups are defined, operationalized, and measured, their conse - quences for stereotype change, and the role of typicality. It is concluded that the clearest difference between subtyping and subgrouping is in terms of their conse - quences (subtyping leads to the preservation and subgrouping to differentiation of the stereotype). There are, however, some similarities between the processes, and at- tention is drawn to what future research is required, both to deepen our knowledge of each process and clarify their distinction.
Article
There is a popular theory-based assumption that women, who are numerical minorities in high-prestige work groups, will advocate for other women as potential work group peers. However, these individuals may face special challenges in fulfilling this role. I examine how the prestige accorded to the work group and their numerical representation interact to impact women's concerns about being considered valued members of their groups and hence, their propensity to support other women in the selection process. I conducted three studies which showed that women will abdicate the opportunity to support highly or moderately qualified female candidates as potential work group peers. Furthermore, the concern that a highly qualified female candidate will be seen as more of a valued group member (competitive threat) and that a moderately qualified female candidate will adversely affect their value by reinforcing negative stereotypes about their demographic category (collective threat) partially mediated the relationship between numerical representation and work group prestige and women's preference for other women as work group peers.
Article
A multidimensional approach to occupational gender type was explored. In Study 1, participants' spontaneous images of various jobs were elicited. The attributes generated were used to develop a job images questionnaire employed in Study 2 on which participants rated a random sample of 100 occupational titles. Occupational images were primarily structured on two orthogonal dimensions: prestige and gender type. The multidimensional approach to occupational gender-type was supported in that important gender-related occupational attributes (masculine personality trait requirements and analytical skills) did not load on the gender-type factor, but did load highly on the prestige factor. Thus, even though the prestige and gender-type factors were orthogonal, specific gender-related attributes were related to perceived occupational prestige.
Article
Physician rating websites (PRWs) are gaining in popularity among patients seeking quality information about physicians. However, little knowledge is available about the quantity and type of information provided on the websites. Objective: To determine and structure the quantity and type of information about physicians in the outpatient sector provided on German-language physician rating websites. In a first step, we identified PRWs through a systematic internet search using German keywords from a patient´s perspective in the two search engines Google and Yahoo. Afterwards, information about physicians available on the websites was collected and categorised according to Donabedian´s structure/process/outcome model. Furthermore, we investigated whether the information was related to the physician himself/ herself or to the practice as a whole. In total, eight PRWs were detected. Our analysis turned up 139 different information items on eight websites; 67 are related to the structural quality, 4 to process quality, 5 to outcomes, and 63 to patient satisfaction/experience. In total, 37% of all items focus specifically on the physician and 63% on the physician's practice. In terms of the total amount of information provided on the PRWs, results range from 61 down to 13.5 items. A broad range of information is available on German PRWs. While structural information can give a detailed overview of the financial, technical and human resources of a practice, other outcome measures have to be interpreted with caution. Specifically, patient satisfaction results are not risk-adjusted, and thus, are not appropriate to represent a provider's quality of care. Consequently, neither patients nor physicians should yet use the information provided to make their final decision for or against an individual physician.
Article
Bias against foreign-born or -trained medical students and doctors is not well understood, despite its documented impact on recruitment, integration and retention. This research experimentally examines the interaction of location of medical education and nationality in evaluations of doctors' competence and trustworthiness. A convenience sample of prospective patients evaluated fictitious candidates for a position as a doctor in community practice at a new local health clinic. All applicants were described as having the same personality profile, legal qualifications to practise, a multi-degree education and relevant work experience. The location of medical education (the candidate's home country or the UK) and national background (Australia or Pakistan) of the applicants were independently experimentally manipulated. Consistent with previous research on skills discounting and bias, foreign-born candidates were evaluated less favourably than native-born candidates, despite their comparable education level, work experience and personality. However, overseas medical education obtained in the First World both boosted evaluations (of competence and trustworthiness) and attenuated bias based on nationality. The present findings demonstrate the selective discounting of foreign-born doctors' credentials. The data show an interaction of location of medical education and birth nationality in bias against foreign doctors. On an applied level, the data document that the benefits of medical education obtained in the First World can extend beyond its direct outcomes (high-quality training and institutional recognition) to the indirect benefit of the attenuation of patient bias based on nationality.
Article
To examine the association between physician race/ ethnicity, workplace discrimination, and physician job turnover. Cross-sectional, national survey conducted in 2006-2007 of practicing physicians (n = 529) randomly identified via the American Medical Association Masterfile and the National Medical Association membership roster. We assessed the relationships between career racial/ethnic discrimination at work and several career-related dependent variables, including 2 measures of physician turnover, career satisfaction, and contemplation of career change. We used standard frequency analyses, odds ratios and chi2 statistics, and multivariate logistic regression modeling to evaluate these associations. Physicians who self-identified as nonmajority were significantly more likely to have left at least 1 job because of workplace discrimination (black, 29%; Asian, 24%; other race, 21%; Hispanic/Latino, 20%; white, 9%). In multivariate models, having experienced racial/ethnic discrimination at work was associated with high job turnover (adjusted odds ratio, 2.7; 95% CI, 1.4-4.9). Among physicians who experienced workplace discrimination, only 45% of physicians were satisfied with their careers (vs 88% among those who had not experienced workplace discrimination, p value < .01), and 40% were contemplating a career change (vs 10% among those who had not experienced workplace discrimination, p value < .001). Workplace discrimination is associated with physician job turnover, career dissatisfaction, and contemplation of career change. These findings underscore the importance of monitoring for workplace discrimination and responding when opportunities for intervention and retention still exist.
Ergebnisse einer Repräsentativ- und einer Betroffenenbefragung [Experiences of discrimination in Germany - A representative survey and a survey among targets
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  • K Fetz
  • D Kalkum
  • M Otto
Beigang, S., Fetz, K., Kalkum, D., & Otto, M. (2017). Diskriminierungserfahrungen in Deutschland. Ergebnisse einer Repräsentativ-und einer Betroffenenbefragung [Experiences of discrimination in Germany -A representative survey and a survey among targets]. Nomos. http://www.antidiskriminierungsstelle.de/SharedDocs/Downloads/DE/publika tionen/Expertisen/Expertise_Diskriminierungserfahrungen_in_Deutschland.pdf
Bund, Länder und Kreise
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Majorities of Americans see at least some discrimination against Black, Hispanic and Asian people in the U.S. Pew Research Center
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Daniller, A. (2021). Majorities of Americans see at least some discrimination against Black, Hispanic and Asian people in the U.S. Pew Research Center. https://www.pewresearch.org/fact-tank/2021/03/18/majorities-of-americans-see-atleast-some-discrimination-against-black-hispanic-and-asian-people-in-the-u-s/
Zu welchem Arzt würden Sie gehen?
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Fischer, T. (2018, January 17). Zu welchem Arzt würden Sie gehen? [Which doctor would you visit?] Zeit Online. https:// www.zeit.de/2018/04/jameda-aerzte-bewertungsportal-profile-bezahlung
Arztberuf: Die Medizin ist weiblich [The medical profession is female
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Hibbeler, B., & Korzilius, H. (2008). Arztberuf: Die Medizin ist weiblich [The medical profession is female]. ärzteblatt.de. https://www.aerzteblatt.de/archiv/59406/Arztberuf-Die-Medizin-wird-weiblich
A century after women gained the right to vote, majority of Americans see work to do on gender equality
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Horowitz, J., & Igielnik, R. (2020). A century after women gained the right to vote, majority of Americans see work to do on gender equality. Pew Research Center. https://www.pewresearch.org/social-trends/wp-content/uploads/sites/3/2020/ 06/PDST_07.07.20_19thamendment.FULLREPORT.pdf
Stichprobenziehung für telefonische Zuwandererumfragen. Einsatzmöglichkeiten der Namensforschung (Onomastik) [Sampling for telephone-assisted surveys among migrants. Application of onomatology
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Humpert, A., & Schneiderheinze, K. (2000). Stichprobenziehung für telefonische Zuwandererumfragen. Einsatzmöglichkeiten der Namensforschung (Onomastik) [Sampling for telephone-assisted surveys among migrants. Application of onomatology].
Berufsordnung der Landesärztekammer Brandenburg
  • Landesärztekammer Brandenburg
Landesärztekammer Brandenburg. (2012). Berufsordnung der Landesärztekammer Brandenburg [Rules of professional conduct of the medical council Brandenburg]. https://www.laekb.de/files/144f982ed72/00berufsordnung_kf.pdf
The consequences of authenticity: Quantifying racial signals and their effects on crowdfunding success
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Rhue, L., & Clark, J. (2018). The consequences of authenticity: Quantifying racial signals and their effects on crowdfunding success. SSRN. http://dx.doi.org/10.2139/ssrn.2837042
Reactions to vanguards: Advances in backlash theory
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Rudman, L. A., Moss-Racusin, C. A., Glick, P., & Phelan, J. E. (2012). Reactions to vanguards: Advances in backlash theory. In P. Devine & A. Plant (Eds.), Advances in experimental social psychology (1st ed., Vol. 45, pp. 167-227). Academic Press. https://doi.org/10.1016/B978-0-12-394286-9.00004-4
Ausländeranteil in %
  • Statistisches Bundesamt
Statistisches Bundesamt. (2017). Ausländeranteil in % [Percentage of foreigners].
Migrationshintergrund [Migration background
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Jeder zwölfte Arzt hat keinen deutschen Pass
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Experiences of discrimination in Germany - A representative survey and a survey among targets
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  • D Kalkum
  • M Otto
Big data in social and psychological science: Theoretical and methodological issues
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