Statement of the problem: The present study aims to provide knowledge about the recovery process during rehabilitation and two years later. It explores the manifestation of agency in its three forms – personal, proxy, and collective – in the accounts of four participants in a national rehabilitation course. As recovery paths are individual and heterogeneous, the study employs a narrative approach, which preserves the individual’s voice and enables the emergence of a unique set of meanings ascribed to the narrative.
Procedures: The study participants were selected from national rehabilitation courses funded by the Finnish social insurance institution. Rehabilitation adopts holistic and multidisciplinary approaches. It includes a comprehensive evaluation of an employee’s physical, psychological, and social conditions by various rehabilitation professionals. Intervention is conducted in groups of 4-10 persons, lasts 15 days, and is divided into an initial 10-day period and a 5-day follow-up period within at most 7 months after the first period. Four participants, whose burnout levels had decreased between the two periods of the course, were interviewed via extensive semi-structured interviews on two occasions: at the end of the course in 2012 (T1) and two years after the course, in the autumn of 2014 (T3). They also answered an electronic questionnaire 1.5 years post rehabilitation (T2), which contained a measurement instrument BBI -15 (Bergen Burnout Indicator) and questions on participants’ well-being, its maintenance and possible changes during the follow-up period. Two of the four participants had changed jobs and two had stayed in the same job between the first and second data collection points. Two of them continued on the path of recovery and two reported an increase in burnout symptoms.
Analyses: Data were analyzed by using thematic narrative analysis and interpreted through the lenses of agency, which served as the theoretical framework for the study. Furthermore, four different spheres of meaning were discerned in the narrative: 1) emotional (whether the tone in the narrative is happy or tragic); 2) explanatory (what are the causes and consequences of events); 3) moral (who bears responsibility for events); and 4) ethical (what is good/bad, right/wrong in life). Finally, common themes in the narratives were identified and examined more closely.
Results: The analysis revealed highly individual and heterogeneous paths of recovery. The first parts of the narratives demonstrated a high degree of proxy (through rehabilitation professionals) and collective agency (through the rehabilitation group). As recovery advanced, personal agency was strengthened. Enhanced personal agency was discernible in all follow-up narratives, but it was more pronounced in the narratives of continued recovery. Proxy agency in the face of occupational health professionals was exercised two years post rehabilitation in order to maintain recovery. Spheres of meaning participants attached to their stories also varied, with the rehabilitation course and the professionals involved being viewed as positive and morally good.
Three major common themes were identified: 1) The benefits of the rehabilitation course; 2) Supervisor support; and 3) Personal factors. The rehabilitation course was regarded by all as highly beneficial, awareness-raising and crucial for the commencement of recovery. Through exercising of proxy and collective agency, participants’ personal agency was re-activated and strengthened. Supervisor support was of immense importance for the recovery. A supportive supervisor could alleviate the symptoms of exhaustion and facilitate the re-adaptation to work, whereas an unsupportive or disregarding supervisor led to an increase of burnout symptoms and the experience of injustice. Finally, personal factors such as divorce, the sickness of a close family member or of oneself had a substantial impact both on the onset of burnout as well as on subsequent recovery.
Practical Implications: Rehabilitation courses exert a long-lasting positive impact on recovery, and can be made more effective by training managers to handle better employees’ re-adaptation to work after burnout. Furthermore, knowledge of burnout symptoms has the potential to increase individual and organizational awareness and prevent full-scale development of burnout.
Conclusions: The four narratives demonstrated that the process and the degree of recovery from burnout may very as a multitude of factors - change of workplace, participation in rehabilitation, supervisor support, and individual effort shape the path each individual takes. On the other hand, strong personal agency combined with supervisor support, stability in the workplace, and good physical health appeared to be conducive to a steady path of recovery. Following the development of recovery over time by using qualitative methods offers a unique opportunity to uncover individual paths and sense-making processes.