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Abstract

Information is more likely believed to be true when it feels easy rather than difficult to process. An ecological learning explanation for this fluency-truth effect implicitly or explicitly presumes that truth and fluency are positively associated. Specifically, true information may be easier to process than false information and individuals may reverse this link in their truth judgments. The current research investigates the important but so far untested precondition of the learning explanation for the fluency-truth effect. In particular, five experiments (total N = 712) test whether participants experience information known to be true as easier to process than information known to be false. Participants in Experiment 1a judged true statements easier to read than false statements. Experiment 1b was a preregistered direct replication with a large sample and again found increased legibility for true statements-importantly, however, this was not the case for statements for which the truth status was unknown. Experiment 1b thereby shows that it is not the actual truth or falsehood of information but the believed truth or falsehood that is associated with processing fluency. In Experiment 2, true calculations were rated as easier to read than false calculations. Participants in Experiment 3 judged it easier to listen to calculations generally known to be true than to calculations generally known to be false. Experiment 4 shows an effect of truth on processing fluency independent of statement familiarity. Discussion centers on the current explanation for the fluency-truth effect and the validity of processing fluency as a cue in truth judgments.

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... Alternatively, the reversal effect observed for the incorrectly classified statements might reflect the fact that when participants disposed of no objective elements to determine whether a statement was repeated or new, truth judgments informed exposure judgments (i.e., "if I judged it true (false), it must be repeated (novel)", Nahon et al., 2021). Experiment 1, however, also introduced a potential confound. ...
... Along this line, one could argue that because repetition and truth correlate, the effect of one variable on the other is potentially bidirectional. If this is the case, then statement classification could also be influenced by the level of truth assigned to each statement (e.g., "if I judged it true, then it must be repeated"; see Nahon et al., 2021). ...
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Past research indicates that people judge repeated statements as more true than new ones. An experiential consequence of repetition that may underly this “truth effect” is processing fluency: processing statements feels easier following their repetition. In three preregistered experiments (N=684), we examined the effect of merely instructed repetition (i.e., not experienced) on truth judgments. Experiments 1-2 instructed participants that some statements were present (vs. absent) in an exposure phase allegedly undergone by other individuals. We then asked them to rate such statements based on how they thought those individuals would have done. Overall, participants rated repeated statements as more true than new statements. The instruction-based repetition effects were significant but also significantly weaker than those elicited by the experience of repetition (Experiments 1 & 2). Additionally, Experiment 2 clarified that adding a repetition status tag in the experienced repetition condition did not impact truth judgments. Experiment 3 further showed that the instruction-based effect was still detectable when participants provided truth judgments for themselves rather than estimating other people’s judgments. We discuss the mechanisms that can explain these effects and their implications for advancing our understanding of the truth effect.
... According to a functional explanation, a true statement is more probably familiarone has more likely heard or read it beforeand fits better with a person's representational network of other statements compared to a false statement (see Unkelbach & Rom, 2017). Indeed, readers thought that the font in which a statement was written showed higher contrast to the background when they believed a statement was true rather than false, indicating that true statements feel more fluent (Nahon et al., 2021). Therefore, hearing or reading a statement fluently may signal truth. ...
... However, based on the similarity of our findings to the ones of Mattavelli et al. (2022), who experimentally manipulated and compared factual with instructed repetition, a causal effect of recognition on truth judgments seems plausible. Yet, this does not rule out a bidirectional relationship (Mattavelli et al., 2022;Nahon, 2021). That is, truth judgments might have also affected recognition judgments in our experiments, especially as the truth judgment always preceded the recognition judgment. ...
Preprint
Repeatedly seen or heard statements are typically judged to be more likely true than statements not encountered before, a phenomenon referred to as truth effect. Similarly, statements judged to be old typically receive higher truth judgments than statements judged to be new. However, it is unclear whether and how this recognition-based truth effect depends on the latent memory states underlying observed recognition judgments. In order to investigate this question, we used a model-based approach to compare truth judgments as a function of recognition judgments ('old' versus 'new') and their underlying memory states (state of memory certainty vs. state of uncertainty). In three experiments, we observed a recognition-based truth effect and found this effect to be larger in the state of memory certainty than in the state of uncertainty. This result also replicated for subjective instead of modeled memory states. Moreover, we found effects of recognition judgments on judged truth to be stronger than effects of factual repetition in all three experiments. Taken together, our research highlights the role of episodic memory processes in the truth effect and provides a methodological tool that takes underlying memory states into account.
... In addition, the brand message from the no values-conditions also consisted of fewer components compared to the brand messages used in the other conditions since the value-statements were not used. This may have helped the processing uency of the no values-brand messages, increasing their attractiveness and effectiveness (Alter, & Oppenheimer, 2008;Nahon, Teige-Mocigemba, Reber & Greifeneder, 2021). These are interesting topics for future studies. ...
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The influence of memory on the subjective experience of later events was investigated in two experiments. In one experiment, previously heard sentences and new sentences were presented against a background of white noise that varied in intensity. In a second experiment, a cue set of words was presented either before or after a target set that was embedded in noise. The cue set was either the same as or different from the target set. In both experiments, one of the tasks was to judge the loudness of the noise. The data show that subjects were unable to discount the contribution of memory to perception when judging the noise level. Subjects appeared to base their noise judgments on ease of interpretation of the message presented through noise, with differences in ease being misattributed to a difference in noise level. The advantages of subjective experience as a measure of memory, and the role of subjective experience and misattribution in confusions between cognitive and physical deficits are discussed.
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Feelings of familiarity are not direct products of memory. Although prior experience of a stimulus can produce a feeling of familiarity, that feeling can also be aroused in the absence of prior experience if perceptual processing of the stimulus is fluent (e.g., Whittlesea, Jacoby, & Girard, 1990). This suggests that feelings of familiarity arise through an unconscious inference about the source of processing fluency. The present experiments extend that conclusion. First, they show that a wide variety of feelings about the past are controlled by a fluency heuristic, including feelings about the meaning, pleasantness, duration, and recency of past events. Second, they demonstrate that the attribution process does not rely only on perceptual fluency, but can be influenced even more by the fluency of conceptual processing. Third, they show that although the fluency heuristic itself is simple, people's use of it is highly sophisticated and makes them robustly sensitive to the actual historical status of current events.
Article
Although frontline customer service employees play a vital role in many firms, their part in service delivery is often underappreciated. The interaction between frontline employees and customers creates an impression of what is to come in the service experience. A key question is whether this interaction spills over to other unrelated aspects of the business. We conduct a quasi-experiment across two medical clinics, one of which had its frontline employees trained to improve their interpersonal skills. We find that not only does the training create positive perceptions of the service provided by frontline employees, but also increases perceptions of service quality attributes not related to these employees. That is, customer perceptions of the interpersonal skills of frontline employees spillover to other service quality attributes. However, this spillover effect does not impact all service attributes uniformly; rather, it is restricted to only credence attributes which customers find difficult to evaluate. We term this a selective halo effect. This finding demonstrates that customer perceptions of the interpersonal skills of frontline employees extend well beyond the range in which they perform their expected duties. Our article builds on attribute evaluability theory and information economic theory by demonstrating the existence of a selective halo effect. Further, we develop a classification system that managers can use to predict which attributes are most likely to be influenced by a selective halo effect. We encourage managers to think of frontline employees as barometers of the business, and to invest in continued training for these key personnel.
Article
Existing findings on the truth effect could be explained by recollection of the statements presented in the exposure phase. In order to examine a pure fluency account of this effect, we tested a unique prediction that could not be derived from recollection of a statement. In one experiment, participants judged the truth of a statement that had the same surface appearance as a statement presented earlier but contradicted it, for example “crocodiles sleep with their eyes open” one week after having heard “crocodiles sleep with their eyes closed”. We predicted and found that participants judged contradictory statements as being more false than new statements after a delay of only a few minutes, but judged them as more likely to be true after one week. In contrast to earlier findings, this result cannot be explained by accounts relying on recollection of the previously presented statements.
Article
This vignette presents a brief review about the existing approaches for the post-hoc analysis of interactions in factorial experiments, and describes how to perform some of the cited calculations and tests with the functions of package phia in R. Those functions include the calculation and plotting of cell means, and testing simple effects, residual effects, and interaction contrasts, among other possibilities. They can be applied to linear and generalized linear models, with or without covariates, and to mixed or multivariate linear models for repeated measures experiments.
Article
Experienced ease of thought generation was found to affect the impact of thought valence on attitude judgments. Participants generated either three or seven arguments that were either in favor or opposed to a specific issue. After generating three arguments, which was experienced as easy, participants' reported attitudes reflected the implications of their arguments, but this was not the case after generating seven arguments, which was experienced as difficult. In contrast, yoked participants who had read the arguments generated by the first group and consequently had lacked the subjective experience in thought generation were influenced more strongly by having been exposed to seven arguments rather than three. The results suggest that individuals use their subjective experience that accompany thought generation for the construction of their attitudes.
Article
The stimulating commentaries by Huber (2004), Lee (2004), and Pham (2004) raised important questions. This response elaborates on some of their themes by addressing the assessment of naive theories, the role of expectations, the influence of metacognitive experiences on consumer choice, as well as parallels between different metacognitive experiences and moods. Receiving thoughtful and stimulating commentary from three of my favorite consumer researchers, whose work has influenced my own thinking, is a great privilege. In this response, I elaborate on some of the themes of their commentaries (Huber, 2004; Lee, 2004; Pham, 2004), although space constraints do not allow me to do full justice to their thoughts.
Article
Experiments were designed to produce illusions of immediate memory and of perception, in order to demonstrate that subjective experience of familiarity and perceptual quality may rely on an unconscious attribution process. Subjects saw a short and rapidly presented list of words, then pronounced and judged a target word. We influenced the fluency of pronouncing the target through independent manipulation of repetition and visual clarity. Judgments of repetition were influenced by clarity (Experiments 1 and 2), but not when subjects knew that clarity was manipulated (Experiment 3). Conversely, judgments of clarity were influenced by repetition (Experiment 4). We interpret these symmetric illusions to mean that fluent performance is unconsciously attributed to whatever source is apparent and that feelings of familiarity and perceptual quality result when fluency is attributed respectively to past experience or current circumstances.
Article
According to a two-step account of the mere-exposure effect, repeated exposure leads to the subjective feeling of perceptual fluency, which in turn influences liking. If so, perceptual fluency manipulated by means other than repetition should influence liking. In three experiments, effects of perceptual fluency on affective judgments were examined. In Experiment 1, higher perceptual fluency was achieved by presenting a matching rather than nonmatching prime before showing a target picture. Participants judged targets as prettier if preceded by a matching rather than nonmatching prime. In Experi- ment 2, perceptual fluency was manipulated by figure-ground contrast. Stimuli were judged as more pretty, and less ugly, the higher the con- trast. In Experiment 3, perceptual fluency was manipulated by presen- tation duration. Stimuli shown for a longer duration were liked more, and disliked less. We conclude (a) that perceptual fluency increases liking and (b) that the experience of fluency is affectively positive, and hence attributed to positive but not to negative features, as reflected in a differential impact on positive and negative judgments. 0