In an increasingly globalized and interconnected world, it is no longer unusual to find several different languages being used in companies and other organizations. It is natural for researchers to pay attention to and explore these multilingual situations. Although equally important, analyses of monolingual situations are less frequent, however, probably because the perceived risk of ... [Show full abstract] misunderstanding and conflict is less obvious. In monolingual situations, everybody is supposed to understand everybody else because everybody is speaking the same language. This, however, is not the always the case. Even when people speak the same language, it does not mean that they understand everything that is said. Although “company-speak''—the internal corporate language of an organization—can act as a bridge, it also can act as a barrier—not only within the company, but also between the company and its customers. © 2014 Wiley Periodicals, Inc.