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Documenting a Well-planned and Effective Client Process in Child Welfare

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Article
Encounters between citizens and institutions are characterized by communicative activities where questions and answers are crucial elements. This kind of information eliciting constitutes a necessary part of institutional work in order to efficiently process the case, but it also has normative dimensions. In this study the use of the record in institutional conversations was analysed. The empirical material consists of 30 vocational guidance conversations at a public employment office between institutional actors and long-term unemployed applicants. In these conversations two versions of the applicant were addressed: the person and the record. It is argued that the way the institutional record is introduced and how the two versions are handled in the conversation has important pedagogical implications in the work of transforming the social position of the citizen.
Article
In contemporary social work writing has been given limited attention. Documents tend to be regarded as a medium for the transmission of information about something else. In the social sciences there has been greater recognition of the pervasiveness of texts and the functions they perform. Texts are active in influencing and structuring the world and this applies as much to social work as to everyday activities in modern society. Insights from ethnomethodology and literary criticism can help us to explore writing practices in social work, and these are used here in relation to reports, case records and reflective practice. They show how these work to persuade of their claims to truth and, in doing so, how they categorize practitioners and service users. By focusing on texts we further our understanding of social work's communicative practices and professional culture.
Article
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