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Research of influence mechanism of corporate social responsibility for smart cities on consumers' purchasing intention
Abstract
Purpose
The main purpose of this paper is to explore the influence mechanism of corporate social responsibility (CSR) for smart cities on consumers' purchase intention. The authors aim to identify the key components of CSR for smart cities based on the perspective of consumers, namely responsibility toward consumers, environment and community and validate their relationship.
Design/methodology/approach
The authors exploit data collected by questionnaire surveys to estimate the effects of CSR for smart cities on consumers' purchase intentions and to investigate the statistical causality between them. The multilinear regression model is used to figure out the different impact levels of the three dimensions of CSR for smart cities on consumers' purchase intention.
Findings
The results illustrate that CSR for smart cities and its three dimensions all have significant positive impacts on consumers' purchase intentions. Besides, consumer–corporate identity (CCI) exerts a partial mediation effect on this influence mechanism.
Research limitations/implications
This research is based on a rather small sample size. Besides, due to the time limitation and other factors, some other control variables are neglected in the regression model. Therefore, the impact level could be distorted.
Practical implications
The authors put forward management implications according to research conclusions. Corporates should actively fulfill the CSR in the field of consumer responsibility to boost consumers' purchase intention. Corporate should strengthen the interaction with consumers to improve their corporate identity.
Originality/value
The main contribution of this paper is to provide convincing evidence of the impacts of CSR for smart cities on consumer purchase intention (CPI), thus proposing effective measures for corporates to win more consumers by taking on social responsibility for smart cities. This paper takes CCI as mediating variable to deepen the understanding of the impacts of CSR for smart cities on CPI, which is innovative and beneficial to enriching literature in related fields.
... A CSR strategy aims to guide stakeholders in tourism development both publicly and privately to promote responsible and sustainable tourism whose benefits will be felt by all sectors of society (Zhuang, et al., 2022). For environmental sustainability there is no doubt that public buildings and hotels in historic city centres can improve their commitment to energy efficiency, vehicle restriction and selective waste collection (Robina-Ramírez, et al.,2021;Latif, et al., 2020).). ...
... Empresas locales de venta de productos singulares o de alimentos típicos del territorio, necesitan el compromiso de las administraciones, ya que se convierten en elementos claves para dinamizar el empleo y la actividad económica y social a través de la economía circular (Wong et al., 2020). Este efecto positivo no solo se produce durante la visita del turista en el destino, sino también después, cuando al regresar a su lugar de origen puede seguir adquiriendo esos productos (Barin y Avila ,2009;Zhuang et al., 2022). Así la RSC y la sostenibilidad respecto a las cuestiones medioambientales, económicas y sociales del territorio se considera un elemento central del desarrollo sostenible del territorio (Moon y Parc, 2019), afectando al compromiso tanto de administraciones como de empresas . ...
... La sostenibilidad de un destino turístico puede verse apoyada por un enfoque de RSC para ayudar a minimizar los efectos negativos del turismo sobre el medio ambiente y el patrimonio cultural (Golja y Krstinic, 2010). En este sentido, una estrategia de RSC tiene como finalidad orientar a las partes interesadas en el desarrollo del turismo, tanto a nivel público como privado, para promover un turismo responsable y sostenible cuyos beneficios serán compartidos por todos los sectores de la sociedad (Zhuang, et al., 2022). Desde el punto de vista de la sostenibilidad ambiental, no cabe duda de que los edificios públicos y hoteles de los centros históricos de las ciudades pueden mejorar su apuesta por la eficiencia energética, la restricción de vehículos o la recogida selectiva de residuos (Robina-Ramírez, et al.,2021;Latif, et al., 2020).). ...
This research links tourism with Corporate Social Responsibility (CSR) using two indicators, the environmental and the economic sustainability of the tourism sector. The objective is to understand
the strategic basis of responsible behaviour in governmental tourism administrations and companies. To achieve this, an exhaustive review is made of environmental and economic sustainability in the literature about CSR in tourism. The theoretical foundations suggest that tourism is witnessing continuous attitudinal changes by consumers and companies. This
research then uses a frequency-based descriptive analysis with a study of tourist perceptions of issues related to the environmental and economic sustainability of a heritage destination.
A structured questionnaire was used for data collection to find the opinion of tourists during their visit to Cáceres (Spain), which is a World Heritage City. The conclusion of this research suggests that long-term sustainability, both environmental and economic, can be achieved if professionals and government officials in the sector combine and agree on joint coordinated strategies.
... It is widely considered by several corporate organizations as a significant tool to demonstrate their dedication to mitigate the adverse effects that result from their business endeavors. Within the realm of smart cities, there has been an observable increase in the adoption of CSR practices, as shown by the grown interest within the field of developmental studies (Zhuang et al. 2021;Buallay et al. 2021). The objective of this trend is to enhance the interaction between social well-being, economic development, and sustainability, which will make a long-lasting contribution to the advancement of the urban setting (Morozova and Yatsechko 2022). ...
... In addition, information technology (IT) solutions play a crucial role in the operation of smart city systems, such as in several sectors that include transportation, energy management, healthcare, and education. The association between governmental assistance and information technology (IT) is readily apparent since the implementation of favorable laws and financial allocations toward IT infrastructure can accelerate the development of intelligent urban centers (Zhuang et al. 2021). The incorporation of CSR is also a pivotal factor in the advancement of smart cities. ...
... Initially, it is imperative for governmental entities to give precedence to the allocation of significant assistance that encompasses financial resources and legal frameworks, in order to allow the advancement of smart cities. In order to fully use technological advancements, it is essential to accompany this assistance with strategic investments in Information Technology (IT) infrastructure (Zhuang et al. 2021;Mishra et al. 2022). Furthermore, the cultivation of a CSR ethos among enterprises employed within smart urban areas is of paramount importance. ...
Urban areas are experiencing a rapid increase in their population. According to the UN, it is anticipated that by 2050, over 72% of the global population will reside in cities. Indian companies contemplating socially responsible activities outside than traditional CSR projects might help India’s urban development as public–private partnerships and huge enterprises get increasingly active in constructing smart cities around the nation. CSR has grown in importance as stakeholders require that businesses do more than just make a profit; they also need to improve society and the ecosystem. Within this framework, the term “smart cities” represents a new approach to urban planning that leverages data and technology to enhance the quality of life for inhabitants, while simultaneously reducing the environmental effects of urbanization. This study proposes a framework of enablers that encourage urban development via corporate engagement and socially responsible behavior. The research shows how important government support for information technology is and how smart communities can aid a nation in achieving urban development.
... Supplier selection (SS) is the procedure of determining and assessing the best supplier in the supply chain management (SCM) according to the organization's proposition (Juettner et al. 2020). Choosing a supplier discusses the best SS as the sustainability performance TBL benchmark to run out the supplier's economic (Zhuang et al. 2021), social, and environmental performance in lockdown (Edwin Cheng et al. 2021). In the past few decades, people's awareness of sustainability practices has continued to increase (Liang et al. 2020a, b) prompted practitioners and researchers to raise SS in artificial intelligence (Coulloudon and Del Peso 2020). ...
... Table 1 shows the current research on this topic, in addition to the aforementioned studies. The authors attempted to include the most recent study and successfully gathered some cuttingedge studies between 2017 and 2020 (Zhuang et al. 2021). This study uses fuzzy decision-making theory like fuzzy TOPSIS to check out the SS performance, as seen at a glance (Mishra et al. 2020). ...
Supplier selection is regarded as the primary goal of supply chain management (SCM) because it affects its performance, productivity, pleasure, flexibility, and system speed in lockdown. A new method is proposed based on a multi-stage fuzzy sustainable supplier index (FSSI). Experts can use the triple bottom line (TBL) criteria to select the best supplier. In addition, the worst method is proposed based on trapezoidal membership and fuzzy membership functions, which can cover uncertainties and ambiguous environments. Because it collects the related criteria and sub-criteria and uses a direct fuzzy methodology, this research has impacted the SCM literature because it helps solve previous expert methods’ computational difficulties. In addition, an ordered mean integration representation method has been implemented to prioritize the selection of the best supplier (SS) based on the sustainability performance of the best supplier, which improves the selection accuracy compared to the previous ranking method. This study can be used as a benchmark to determine which supplier is the best in sustainability. To provide the superiority and broad applicability of the proposed model, a practical case study was completed. On the other hand, the COVID-19 pandemic harms productivity, company performance, and selecting the best suppliers based on sustainability performance. The lockdown situation caused by the COVID-19 pandemic hurts company performance and management.
... Zhuang et al. [84] introduced COPRAS, a new decision-making method that effectively deals with MCDM issues. The COPRAS has three main features: (1) It compares the ratios of the best and worst solutions at the same time. ...
... Zhuang [84] Introduce COPRAS to solve the MCDM problem 2021 ...
Supplier selection is a difficult and important issue in sustainable supply chain management. This research proposes a managerial framework based on Industry 4.0, a plan for evaluating and choosing sustainable suppliers to implement circular economy practices. Green supplier selection (GSS), the circular economy, and Industry 4.0 have become hot topics in recent operations management discussions. Three main categories (e.g., economic, environmental, and social) and 16 subcategories related to supplier selection decisions were identified using a hybrid approach combining literature reviews and industry expert opinions. In the fuzzy environment of Pythagorean, this paper proposes comprehensive techniques for the selection of green suppliers based on entropy, stepwise weighted assessment ratio analysis (SWARA), and complex proportional assessment (COPRAS) methods. To calculate the standard weight, this technique first merges the objective weight found by the entropy method and the subjective weight found by the SWARA method. The findings show that access to finance and financial availability for implementing Industry 4.0 within the circular economy (ECO5) and R&D in environmental issues using Industry 4.0 technologies (ENV7), Information technology (IT) facilities (ECO6), and Product cost/price (ECO1) showed highest ranking among sub-criteria. Moreover, Supplier 5 was listed as the best sustainable supplier when they started making such a decision. The results of the proposed method help decision-makers make effective and efficient sustainable supplier selection.
... e scope of the research system and degree of grey correlations between the calculations are determined to find out the order parameters of the system [65,74,75]. According to the basic principle of self-organization evolution, the main power source of system evolution is the synergy and competition among subsystems [86][87][88][89][90][91][92][93][94][95][96]. When the system deviates from the original law of motion, the fluctuation phenomenon will be formed. ...
... e steps of constructing the evolution model are as follows [86][87][88][89][90][91][92][93][94][95][96]: ...
Strengthening organization quality-specific immune is the key linkage to improve the quality performance of intelligent manufacturing enterprises. organization quality-specific immune is constructed by selecting four state variables of organization quality cognition, monitor, defense, and memory. Based on the perspective of self-organization, self-organization theory and methods are used to construct the evolution model of organization quality-specific immune. According to four state variables, the evolution of organization quality-specific immune of fourteen typical intelligent manufacturing enterprises is studied, and the conclusion is drawn according to the relaxation coefficient. The empirical results show that self-organization theory and self-organization methods can effectively analyze the evolution of organization quality-specific immune and provide new inspiration for organization quality improvement and quality management of intelligent manufacturing enterprises. The finding results will present the framework for practicing engineering managers of intelligent manufacturing enterprises to enhance organization quality performance and organization quality-specific immune performance and promote organization quality-specific immune evolution.
... The particular extent of his model address six anthropological issue regions which club over the world handle unexpectedly, reflecting stable examples of striking qualities among countries. It is evidenced from previous results that CSR practices encompassing these dimensions can have far more effect on customer loyalty and engagement, thus, alluding to being directly proportional to CSR strategies regarding society and behavior concerning customer purchasing [194]. Research findings indicated that each CSR dimension has a moderating effect of cultural factors concerning the perceived importance of ethical and philanthropic practices in influencing consumer behavior [72,116]. ...
This study investigates the cross-cultural relationships of corporate social responsibility (CSR) factors, culture dimensions, and consumer’s buying intentions in China and Pakistan. Moreover, this study also reveals the moderating effect of national culture values on these relationships. Data from 239 respondents from each sample group were collected through a questionnaire survey. Structural equation modeling was used to test the hypothesis. The results from the Chinese sample group showed that ethical CSR and philanthropic CSR has a significant impact on buying intention, while economic CSR and legal CSR have an insignificant impact on buying intention. Moreover, data from Pakistan found that legal, ethical and philanthropic CSR have a significant impact, while economic CSR has an insignificant impact on buying intentions of consumers. Significant moderation impact of national cultural values is observed on the relationship of economic CSR and buying intention, however, the insignificant impact of national culture values proved on the relationship of legal, ethical, and philanthropic CSR and buying intention. This study provides substantial insights for the industry that strong improvement and appropriate communication of philanthropic and ethical CSR stimulates the consumers’ motivation to alter their buying intentions and help them to retain loyalty.
... In addition, this research adopted electronic survey to collect the empirical research data for the following reasons. First, electronic survey holds the advantages of cost reduction (Fernando and Chukai, 2018), and the speed of data collection by electronic survey can be dramatically increased compared with paper survey (Zhuang et al., 2021). Besides, electronic survey affords respondents great flexibility in offering their responses at their convenience in time and place (Adom et al., 2020). ...
Purpose
The purpose of this study is to explore whether information technology (IT) integration capability and data sharing can improve project management performance in China’s construction industry under the background of global informatization. Moreover, the authors explore the moderating role of relational governance between IT integration capability and data sharing.
Design/methodology/approach
A theoretical model based on the research hypotheses proposed in this study was developed, and a questionnaire survey was conducted with 205 professionals. The data collected were analyzed by the structural equation modeling (SEM) technique.
Findings
The results indicate that IT integration capability has a significant and positive impact on project management performance and data sharing. Moreover, data sharing has a significant and positive impact on project management performance, and it plays a mediating role between IT integration capability and project management performance. In addition, relational governance significantly influences the mediating effect of data sharing.
Research limitations/implications
The data used in this study is from Chinese scenarios, so the research conclusions and application effects based on this are bound to have certain regional limitations. So, a larger sample size from other countries could be selected to test the model. Besides, there are many factors that affect project management performance improving, and the theoretical model proposed in this study may not be fully considered. Therefore, follow-up researchers can consider bringing more suitable variables into their research studies, so that the theoretical research studies can be more in line with the actual project management practice.
Originality/value
This research’s value is as follows: Firstly, this paper broadens the understanding of how IT integration capability, data sharing and relational governance affects project management performance and enriches the literature in the construction management field under the background of global informatization. Secondly, this research provides a detailed governance solution to improve project management performance.
... Purchase Intention merupakan topik penelitian yang telah menarik perhatian para peneliti hingga saat ini (Kim, Kim, and Bai 2021;Chetioui, Benlafqih, and Lebdaoui 2020;Zhuang et al. 2021). Pada penelitian sebelumnya banyak faktor yang mempengaruhi Purchase Intention sebagai berikut : E-Wom dan Brand Image (Nuseir 2019;Rahman et al. 2020;Siddiqui et al. 2021; Alrwashdeh, Emeagwali, and Aljuhmani 2019; Kunja and Gvrk 2020;Fachrurazi et al. 2022), High Involvement, Trust, Recommendation, Message Content (Siddiqui et al. 2021), Product type (Alrwashdeh, Emeagwali, and Aljuhmani 2019), Value Co Creation (Kunja and Gvrk 2020), Attitude Toward the Influencer, Brand Attitude (Chetioui, Benlafqih, and Lebdaoui 2020), Altruism Moral Obligation Halal Brand Image (Fachrurazi et al. 2022). ...
This study aims to determine whether Electronic Word Of Mouth and Brand Image significantly positively influence Purchase Intention in the Tokopedia marketplace. This research uses a Quantitative approach. The population in this study is all students of the Faculty of Social Sciences, Universitas Pembangunan Pancabudi Medan, totaling 4315 students. The sampling technique in this study was conducted by distributing questionnaires to 98 respondents. Electronic Word of Mouth significantly positively affects purchase intention in the Tokopedia marketplace. Brand Image has a significant positive effect on Purchase Intention in the Tokopedia marketplace. Considering that Tokopedia may win the competition with other marketplaces due to respondents' answers indicating that they are not disturbed by negative comments when collecting intentions to buy, it is suggested to maintain the quality by continuously innovating and providing encouragement to consumers to continue to stay on Tokopedia and always choose Tokopedia over other competitors, this has shown that Tokopedia has won the competition among the many existing marketplaces.
... With the city's expansion, the risks accumulate and eventually evolve into public crisis events. They hinder the healthy development of cities, stimulate the sensitive nerves of citizens, and test the decision-making wisdom of participating governance bodies (Zhuang et al., 2022). In the process of social modernization, every city is inevitably accompanied by the creation of public crisis events. ...
Purpose-Through the study, we identified four effective paths to improve governance performance and also found the key direction for future research on digital twin urban implementation of public crisis governance, i.e. how to find a balance between the cost and the effectiveness of governance. Design/methodology/approach-A total of 22 urban public emergencies were selected based on key influencing factors, and four action paths to improve the performance of public crisis governance in digital twin cities were obtained using a fuzzy set qualitative comparative analysis model. Findings-This paper identified digital twin technologies in urban public crisis governance, analyzed the key factors of public crisis governance in the digital twin city and proposed a path of action to improve the performance of public crisis governance in digital twin cities. Originality/value-This study focuses on the influencing factors of public crisis governance in digital twin cities and the action paths to promote improved governance performance.
... In the past decades, corporate social responsibility (CSR) has become an important part of business practice. Enterprises no longer only pay attention to economic performance, but link their economic activities with social and environmental issues to ensure sustainable development (5)(6)(7). Meanwhile, the rise of digital platform has changed the interaction between enterprises and their stakeholders, providing enterprises with more opportunities to disseminate environmental information, cooperate to solve environmental problems, and supervise their environmental protection behavior (8). ...
Introduction
This paper aims to explore the intersection of corporate social responsibility (CSR) and public health within the context of digital platforms. Specifically, the paper explores the impact of digital platforms on the sustainable development practices of enterprises, seeking to comprehend how these platforms influence the implementation of environmental protection policies, resource management, and social responsibility initiatives.
Methods
To assess the impact of digital platforms on corporate environmental behavior, we conducted a questionnaire survey targeting employees in private enterprises. This survey aimed to evaluate the relationship between the adoption of digital platforms and the implementation of environmental protection policies and practices.
Results
Analysis of the survey responses revealed a significant positive correlation between the use of digital platforms and the environmental protection behavior of enterprises ( r = 0.523 ; p < 0.001 ), Moreover, the presence of innovative environmental protection technologies on these platforms was found to positively influence the enforcement of environmental policies, with a calculated impact ratio of ( a ∗ b / c = 55.31 % ). An intermediary analysis highlighted that environmental innovation technology plays a mediating role in this process. Additionally, adjustment analysis showed that enterprises of various sizes and industries respond differently to digital platforms, indicating the need for tailored environmental policies
Discussion
These findings underscore the pivotal role of digital platforms in enhancing CSR efforts and public health by fostering improved environmental practices among corporations. The mediating effect of environmental innovation technologies suggests that digital platforms not only facilitate direct environmental actions but also enhance the efficiency and effectiveness of such initiatives through technological advances. The variability in response by different enterprises points to the importance of customizable strategies in policy formulation. By offering empirical evidence of digital platforms’ potential to advance CSR and public health through environmental initiatives, this paper contributes to the ongoing dialogue on sustainable development goals. It provides practical insights for enterprises and policy implications for governments striving to craft more effective environmental policies and strategies.
... Understanding the interaction between public awareness and enterprise business capabilities and responsibility may be challenging [67]. However, it can be observed that for well-known enterprises, gaining the public's trust is relatively easy due to the advantages derived from brand influence and accumulated strength [66]. It must be acknowledged that while corporate strength encompasses various facets, profit consistently assumes a paramount position, and competitive enterprises possess inherent project benefits, thereby offering opportunities for talent development [67]. ...
Market participation promotion is vital to ensure the efficacy of smart community construction and sustainable advancement. Previous studies focused on smart community construction but ignored analyzing market participation affecting factors in smart community construction and their inner mechanism, rendering the promotion of market participation challenging. This study aimed to get a clear structure of the influencing factors of smart community construction by developing a comprehensive analytical framework. Initially, systematic literature review (SLR) and grounded theory (GT) were employed to identify a comprehensive list of nine crucial influencing factors. Subsequently, the expert interview (EI) and interpretive structural modeling (ISM) were utilized to establish a four-level model for factors influencing market participation. Finally, a strategic framework comprising 17 specific strategies, aimed at addressing key influencing factors, was proposed from the stakeholders' perspective. The findings contribute to a deeper understanding of the factors that influence market participation and shed light on the inner relationships among these factors, thereby enriching the knowledge system of smart community construction. Furthermore, this study provides practical insights for stakeholders to effectively foster market engagement in smart community development.
... The recent State of the Energy Union Report for 2021 [10] reported that approximately 31 million Europeans live in energy poverty. Therefore, less affordability could delay achieving one of the Sustainable Development Goals (SDGs), which is to ensure that everyone enjoys reliable, modern, and sustainable energy by 2030 [11,12]. ...
The impact of the global COVID-19 pandemic has been devastating in many countries, increasing household energy poverty. Lockdown measures have brought the EU economies into recession phases and forced people to stay confined to their homes, aggravating these issues. From the second half of 2021, when the worst seemed behind us, a new threat has appeared threatening economic recovery: the inflationary process in energy prices. This paper aims to verify the effects on energy poverty in European countries following the economic crisis generated by COVID-19 and the current inflationary scenario due to the increase in energy commodity prices through dynamic factor models, estimating the time it will take for energy poverty to return to levels before the shocks that occurred over the past two years. The outcomes show that the overall rise in energy prices (in particular gas) that unexpectedly affected European countries modifies the forecast scenarios, delaying, at best, the first improvements, initially expected as early as 2021, until after 2022.
... Only 20% of firms have developed quantitative tools to attain the SDGs. 4 argue that many industries and business groups still lack the measures to achieve the SDGs. Moreover, these industries and businesses face a challenge in implementing quantitative tools to measure sustainable goals. ...
The study inspects the seven sectors of the Association of Southeast Asian Nations (ASEAN) economies to explore the impact of consumption of clean energy, green bonds, and green economic advancement on environmental, social, and governance (ESG) practices to attain sustainable development goals (SDGs). The ESG aspects are individually explored from 2011 to 2020. It is observed that the key determinants of ESG practices are green economic advancement, clean energy, and green financing. Moreover, these determinants positively and significantly track the ASEAN economies toward attaining SDGs. The determinants play a vital role in sustainable advancement even when explored individually using different regression models. The linkages between the explanatory and outcome variables remain consistent after controlling other variables like climate regulatory quality, foreign direct investment, and gross domestic product. The study provides solid implications for stakeholders, environmental activists, and governments of ASEAN economies. The findings also infer sustainable business practices via creating an association between ESG practices, green economy, clean energy, and green financing.
... This can involve reviewing the materials used in products, verifying compliance with relevant regulations and standards, and ensuring that suppliers have adequate health and safety policies and procedures in place (Z. . Social welfare also cannot be ignored with respect to social purchasing because social welfare is a crucial aspect of corporate social responsibility (Abu Al-Haija et al., 2021;Zhuang et al., 2022). In the context of social purchasing, companies consider the treatment of society in the supply chain when making purchasing decisions (Kannan, 2021;Rainero & Modarelli, 2021). ...
Plain Language Summary
Methodology: Data gathered from the Sindh food sector in Pakistan might provide important insights into the regional food distribution and consumption trends. Numerous uses for this data include market research, product development, quality assurance, and strategic planning for the government. The information may also assist in pinpointing areas where the food sector needs to improve and guide decision-making for firms, organizations, and legislators. In order to learn more about a sample of people’s attitudes, beliefs, behaviors, and other traits, the survey technique. Conclusion :The study collected primary data from employees in food manufacturing companies in Sindh, Pakistan using a survey method. The results showed that corporate social responsibility partially mediates the impact of independent variables such as human rights, safety and health, and social welfare on sustainable socially responsible purchasing. The findings of the study indicate that human behavior has a more significant impact compared to other variables, as demonstrated by its higher beta value. Practical Implications: The study has practical implications for the food manufacturing companies and stakeholders involved. These implications could be related to the importance of considering human behavior in sustainable socially responsible purchasing and the impact of corporate social responsibility on these decisions. Further research could be conducted to explore the practical applications of these findings. Based on the findings of the study, it is recommended that food company managers consider the following variables in their policies. By considering these variables, food company managers can improve their sustainable socially responsible purchasing practices and ensure that their policies align with the expectations of their customers and stakeholders.
... In addition, the form of electronic survey was adopted in this study for the following reasons: First of all, electronic survey holds the advantages of cost reduction (Fernando and Chukai 2018), and the speed of data collection by electronic survey can be dramatically increased compared with paper survey (Zhuang et al. 2021). Besides, electronic survey affords respondents great flexibility in offering their responses at their convenience in time and place (Adom, Osei, and Adu-Agyem 2020). ...
... The basis of smart city expansion is a responsible management approach that ensures their effective functioning in the economic, social, and environmental domains [4]. So far, management decisions in the context of smart cities have been related to the following six pillars: smart economy, smart people, smart environment, smart governance, smart living, and smart mobility [5]. ...
The emergence and development of smart cities represent a significant challenge for the post-modern world. Generation Z members currently entering adult life will play an important role in the implementation of the concept of a smart city. The objective of this study is to identify and analyze Generation Z students’ perceptions and attitudes towards the responsible management of smart cities. Following a quantitative approach, the authors designed and applied an online survey in order to reach the purpose of the study. The research sample comprised 468 representatives of Generation Z final-year undergraduate students at a university located in a smart city in the making, Bucharest (Romania). The data were statistically analyzed and interpreted using various tools and methods, such as Cronbach’s alpha and correlational analysis. The results show that students are aware of the role played by the city government in ensuring responsible management of the economic, social, and environmental issues of a smart city. Also, they emphasize that most of them are involved in or would like to be involved in different projects specific to smart cities. These results may represent the starting point for understanding Generation Z students’ expectations regarding responsible management in the context of smart cities.
... These studies found that legal CSR activities were indeed associated with increased purchase intention, but only when those activities were perceived as genuine. If consumers felt that a company was engaging in legal CSR activities to gain favor or avoid negative publicity, they were less likely to buy from it (Ng, 2022;Vu et al., 2022;Zhuang et al., 2022). Voluntary compliance with all applicable rules and regulations enhances the organization's image in customers' minds (Carroll, 1991b). ...
... Mandatory CSR disclosure can thus alter the behaviour of companies and create positive externalities but at the expense of stakeholders. A decrease in profitability and increased costs in connection with the implementation of CSR are pointed out by Zhuang et al. (2021), who conducted a questionnaire survey to determine the effects of CSR for Smart cities and analyzed purchasing behaviour of consumers. However, according to other research conducted, CSR increases all aspects of brand value, which may compensate for this loss (Kodua et al., 2022). ...
The research aims to determine whether companies using CSR in their marketing communication believe this approach has a positive effect on CPV and what forms of communication mix they most often use for this purpose. To achieve this goal, the method of online questionnaire survey was selected for data collection. The methods of correlation and regression analysis and structural equation modelling were used for data processing. Results obtained by interviewing business representatives show that companies often need to realize these are CSR principles to implement CSR activities. The most commonly used CSR communication tools include "Public relations & publicity" and "Internet marketing"; however, no statistically important correlation between these tools has been confirmed. The research results confirm that companies using CSR for marketing communication are aware of its importance concerning the brand's positive perception; on the other hand, from the perspective of the interviewed companies, no link between CSR, its communication, and the company's reputation has been confirmed. Companies might not be aware of the benefits the implementation of CSR and CSR communication may bring. Based on the research results, it can also be confirmed that the communication tools most commonly used by the companies that perceive the connection between CSR and CVP are online, i.e., digital marketing. The benefits of the research for practice consist in recommending the application of CSR-related marketing communication tools regularly and appropriately in the long run. Another recommendation is the targeted working with companies' reputation and promoting the good name of the brand. It shows that CSR communication can effectively build a brand's reputation, image, and identity. The results show that business representatives might need to be aware of all these benefits, including the potential impact on CPV.
... In addition, the form of electronic survey was adopted in this study for the following reasons: First of all, electronic survey holds the advantages of cost reduction (Fernando and Chukai, 2018), and the speed of data collection by electronic survey can be dramatically increased compared with paper survey (Zhuang et al., 2021). Besides, electronic survey affords respondents great flexibility in offering their responses at their convenience in time and place (Adom et al., 2020). ...
Purpose
The purpose of this study is to explore the impact of asymmetric trust on construction project management performance in China's construction industry. Moreover, the authors explore the mediating role of two types of knowledge sharing (explicit knowledge sharing and tacit knowledge sharing) in explaining the association between asymmetric trust and project management performance.
Design/methodology/approach
A theoretical model based on the research hypotheses proposed in this study was developed and a questionnaire survey was conducted with 271 professionals. The data collected was analyzed by the structural equation modeling (SEM) technique.
Findings
The results of this study indicate that there is a significant and negative association between asymmetric trust and project management performance. Moreover, two types of knowledge sharing (explicit knowledge sharing and tacit knowledge sharing) have different degrees of impact on improving project management performance. In addition, tacit knowledge sharing is a mediator between asymmetric trust and project management performance.
Research limitations/implications
The data used in this study is from Chinese scenarios, so the research conclusions and application effects based on this are bound to have certain regional limitations. Besides, there are many factors that affect project management performance improving, and the relationships among them are so complex. The theoretical model proposed in this study may not be fully considered. Therefore, follow-up researchers can consider bringing more suitable variables into their researches, so that the theoretical researches can be more in line with the actual project management practice, and the specific mechanism for improving project management performance can be explained more deeply.
Originality/value
This research's value is as follows: Firstly, this paper contributes to the trust and relational governance literature by expanding the research perspective of mutual trust to asymmetric trust. Specially, this research designs a measurement scale for asymmetric trust and then reveals the impact mechanism of it on project management performance, which will certainly promote research paradigm change of trust. Secondly, this research is beneficial to knowledge sharing literature in the construction management field by expanding the research scope of knowledge sharing from a cross-organizational perspective.
... Recent technological advancements have led to significant alterations in consumerto-consumer interactions. Consumers are increasingly turning to internet communities for pre-purchase information [8]. Modifications in customer demand and aspirations frequently change consumer purchasing decisions; thus, all firms must have plans in place to ensure strong long-term market competitiveness [9]. ...
Sustainable development integrates business, environmental, and social objectives into a unified effort to achieve a common goal. Sustainable customer relationship management (CRM) combines company strategy, customer-focused business processes, and computer technologies. From the consumer’s perspective, it lowers psychological, energy, time, and other costs; from the company’s perspective, it offers a means of engaging with customers to build lasting and reliable relationships. The sustainable CRM program provides advantages to businesses in various industries, particularly online commerce. It alludes to a comprehensive strategy that promotes solid interactions between buyers and sellers of goods and services. Since current customer retention is less costly than new customer attraction in competitive markets, especially online shopping, identifying the factors affecting relationship management with stable customers is essential. This investigation intends to evaluate the effect of the use of management information systems (MIS), as well as insights on employee behavior and knowledge, and customer behavior (satisfaction and loyalty), on the effectiveness of sustainable CRM in online shopping. The model is validated using the PLS–SEM technique, and study sample of 293 employees and managers from private organizations. According to the results, the MIS, employee behavior and knowledge, customer satisfaction, and customer loyalty influence the effectiveness of sustainable CRM in online shopping. Furthermore, employee behavior and knowledge positively moderate the relationship between customer loyalty and the effectiveness of sustainable CRM. However, the moderating role of employee behavior and knowledge on customer satisfaction and the effectiveness of sustainable CRM is not confirmed. Overall, taking these characteristics into account might help organizations to take significant steps toward increasing the efficacy of sustainable CRM.
... Source. According to existing literature, Chinese industries are a primary source of heavy pollution in China, and enhancing their positive environmental behaviors is key to promoting LCSDB [61][62][63][64][65][66]. Therefore, this study samples large-share companies listed on the Shanghai and Shenzhen stock exchanges from 9 heavypollution industries: thermal power generation, iron and steel, cement, electrolytic aluminum, coal, metallurgy, chemical, petrochemical, and papermaking industries. ...
Given the increasingly serious ecological and environmental problems in China, research on enterprises’ low-carbon sustainable development behavior (LCSDB) has become a heated discussion. This is also because enterprises are a primary source of carbon emissions and environmental pollution. From the perspective of the board of directors’ capital (BODC), this study considers empirical evidence from 286 enterprises listed on the Shanghai and Shenzhen stock exchanges in China from 2008 to 2016 to examine the BODC’s impact on enterprises’ LCSDB and its mechanisms. A group test is conducted using the enterprise’s property, nature of rights, and region, among other factors, to investigate the heterogeneity of the impact of board capital on enterprises’ LCSDB and its regulatory role. The research indicates (1) an increase in BODC promotes enterprises’ LCSDB. (2) An awareness of social responsibility (AOSR) plays an intermediary role in the relationship between BODC and corporate LCSDB. (3) Media attention enhances the BODC’s role in promoting enterprises’ LCSDB. (4) Government regulatory factors promote the BODC’s positive impact on LCSDB. These findings significantly impact the effectiveness of decision-makers within the company, the governance mechanism to address climate change risks, and the possible connection between corporate governance reform and carbon-related policies.
... Under the background of digitalization, consumer responsibility has gradually attracted the attention of enterprise organizations because of its advantages in enhancing the competitiveness of enterprises (Yu, Jiang, & Wang, 2022). The fulfillment of corporate responsibility for consumers can establish a good external environment and brand effect for enterprises and bring new buyers to enterprises (Zhuang, Zhu, Huang, & Pan, 2021). Moreover, Enterprises improve the success rate of technological innovation by providing consumers with high-quality products and aftersales services and by developing new products according to the market orientation according the feedback of consumers (D. ...
In the context of the development of China's digital economy, whether market orientation promotes enterprise digital innovation and its corresponding internal mechanism still need to be further tested. Based on the resource dependence theory, the current study introduces the variables of consumer responsibility and social capital by using hierarchical linear regression and a structural equation model to explore the impact mechanism. The study's key finding shows that both proactive market orientation and reactive market orientation have a significant positive impact on enterprise digital innovation, and the impact of the interaction of proactive market orientation and reactive market orientation is stronger. Social capital positively moderates proactive market orientation and enterprise digital innovation. It did not moderate the relationship between reactive market orientation and enterprise digital innovation. Consumer responsibility has partial mediating effects between proactive market orientation, reactive market orientation and digital innovation, and the mediating effect of social responsibility in reactive market orientation and digital innovation is greater. This study has important practical significance for Chinese enterprises to promote the digital transformation of enterprises.
... At this stage, the statistical information of cities, including average household income, unemployment rate, and population of the selected cities, should be taken from the statistics organization. In this study, the average annual income of each household in cities is considered representative of that city's economic development [24]. Te average income of the studied cities is taken from statistics organizations. ...
One of the most important impacts of access to transportation infrastructure is the economic and social well-being of residents. However, it is important to know, how much of an impact it has? Which of the access routes-road, rail, or air-has more impact? What methods can be used to assess this effect? Does this effect vary from country to country? This study attempts to provide a framework to examine the correlation between the access of a country’s cities (to various types of rail, air, and road transportation networks) and the economic and social parameters of its inhabitants. For this purpose, the connection of the city to the rail network was calculated by taking into account the distance in time between the city and the nearest station. A city’s road access is calculated by finding the average road distance of a city to other cities in that country. A city’s access to air traffic is calculated based on the weekly flights of that city’s airport (if that city has an airport). To evaluate the performance of the proposed framework, a case study is conducted in Iran. The results of the case study show that the access of cities to transportation networks strongly influences economic development and population size in Iran. Pearson’s correlation coefficients between transport infrastructure and economic growth and population size are 0.641 and 0.725, respectively. It was also found that among the transport networks, road transport is more correlated with economic development and unemployment rate of Iranian cities compared to other transport modes.
... Ordering via mobile phones helps reduce contact with others hence the risk of infection. Zhuang et al. (2021) explored the influence mechanism of corporate social responsibility (CSR) for smart cities on consumers' purchase intention. The authors exploit data collected by questionnaire surveys to estimate the effects of CSR for smart cities on consumers' purchase intentions and investigate the statistical causality between them. ...
... Zhuang argues that corporate social responsibility has a significant positive impact on consumers' purchase intentions [26]. Golodner argues that companies need to comply with the necessary codes of conduct so that customers will have a positive perception of socially responsible companies [27]. ...
... There will be an increase in manufacturing and transportation as a result of increased demand for machines and automobiles (Wen et al. 2022;Xiang et al. 2022;Yumei et al. 2021). Increased energy use causes an increase in carbon dioxide emissions into the atmosphere and organic contaminants in waterways (Lee et al. 2021;Zhuang et al. 2021). Capital for the renewable energy sector is provided by well-developed financial markets that can help reduce energy use and carbon emissions by promoting technological progress in the field (Zhou et al. 2022;Wu et al. ...
The present study examines the effects of green finance on green economic performance index in the presence of income per capita, corporate social responsibilities, green energy, and technical innovations in emerging seven (E7) countries from 2005 to 2018. This study employed second-generation panel cointegration methodologies. The result of the cross-sectional dependency and slope heterogeneity test confirms that the panels are correlated and there exists slope heterogeneity. The results for the short- and long-run confirm the relationship between green economic performance index, green finance, GDPC, technological innovation, CSR, and green energy. In both the short- and long-run, green finance, technological innovation, and CSR decrease the carbon emissions and increase green economic growth, whereas income per capita and GDPC significantly increase the carbon emissions. The robustness check findings obtained D-H panel causality test validate the results. Reducing energy usage by adopting efficient technologies should be encouraged through green financing reforms implemented by policymakers.
... COR theory stated that employees concerned about losing their jobs tend to be less cooperative than those who aren't (Cheng et al., 2005). Job security is one of three critical motivators for enhancing employee engagement, offering aid, sharing experience, and enhancing job performance (Senol, 2011;Zhuang et al., 2021). Job insecurity and a high turnover in the workforce are the most typical reasons for knowledge hiding. ...
The COVID-19 pandemic has caused a global crisis that particularly hit employment globally. Due to the economic crisis, many small businesses attempted to minimise their expenses by either closing or downsizing. During such organisational situations, the employees face negative workplace attitudes that lead to knowledge hiding and affect team performance. This study examines negative attitudes and their effect on team performance. Further, this study examines the mediating effect of knowledge hiding and moderating the role of servant leadership. Through a multi-time data collection approach, the authors obtained 363 responses from the education sector in China during the COVID-19 pandemic. PROCESS Hayes model 1 and 4 were used for mediation and moderation analysis. Results show that job insecurity, cynicism, and role stress are significant forces behind knowledge-hiding behaviour. Furthermore, the knowledge hiding behaviour adversely affects task performance. Servant leadership shows a buffering effect on knowledge hiding behaviour caused by negative workplace attitudes. This is one of the first studies in the South Asian environment to examine the association between employees’ negative attitudes and task performance using knowledge hiding as a mediator and servant leadership as a moderator in the COVID-19 scenario. Lastly, the paper concludes with a consideration of its theoretical, practical implication and future direction.
... Here the values of Q 2 are more than 0 which shows the significant predictive relevance of the constructs (see Table 4). Furthermore, keeping in view the recommendation of [49], this study also tests the model fit through SRMR. The value of SRMR was 0.068, indicating the excellent model fit as the value falls under the threshold value of 0.10. ...
This study aims to empirically examine the mediating effects of psychological safety and leadership identification on the relationship between inclusive leadership and pro-social rule breaking among hospitality employees. This study analyzes the survey data collected in three waves from 589 employees working in different hotels and restaurants operating in the Northern areas of Khyber Pakhtunkhwa, Pakistan. The scale validity, composite reliability, and hypotheses were assessed through PLS-SEM. The study found that inclusive leadership significantly impacts employees’ pro-social rule-breaking. The study also found that leadership identification and psychological safety partially mediate the relationship between inclusive leadership and pro-social rule-breaking. Hospitality leaders can practice inclusive leadership characteristics because it may significantly enhance employee engagement in pro-social rule-breaking. Through their inclusive features, hospitality leaders can improve employees’ psychological safety and leadership identification, enhancing frontline employees’ pro-social rule-breaking.
... erefore, under the premise of information asymmetry and the pursuit of maximizing the utility of tourism experience, international tourists tend to choose those Chinese tourist destinations with high quality and reputation and thus have a limited effect on the tourism economy of cities without well-known tourist attractions, but domestic tourists are not likely to be affected by this above situation, whether it is a well-known scenic spot or not, domestic tourists are willing to visit it. Secondly, for traveling abroad, tourists face higher travel costs and also need to spend more time and energy to prepare for the trip, and inbound tourists will also need longer touring time to maximize the utility [11][12][13], In addition, other issues such as language and living habits, even customs, and legal issues should be taken into account; therefore, it will also form a certain obstacle to the number of tourists coming to China, and the increase of inbound tourists is lower than that of domestic tourists. Accordingly, we propose the following hypothesis. ...
As an important component of modern service industry, tourism is regarded as a “green” driver to regional economic growth and industrial upgrading. Applying the “quasi-natural experiment” advocated by the “The Belt and Road” initiative, this paper, based on the method of DID, assessed the influence of this initiative on regional tourism development by analyzing panel data collected from 286 prefecture-level cities in China over the period of 2007–2018. It is found that the “The Belt and Road” initiative has stimulated market dynamics and promoted tourism development in the regions along the route and has significantly improved indicators such as per capita domestic and inbound tourism revenue and per capita domestic and inbound tourist receipt. Also, the degree of contribution of domestic tourists to the tourism economy of the regions where the policy has been implemented is stronger than that of inbound tourists. In sum, the results of this paper not only confirm that the “The Belt and Road” initiative has significantly contributed to the high-quality tourism development of Chinese provinces along the routes but also provide important policy enlightenment for the upgrading of regional tourism industry and regional economic balance.
... People's perceptions and opinions about online information were examined by researchers using the Theory of Reasoned Action and the related Theory of Planned Behavior (Liao et al., 2018;Zhuang et al., 2021). A person's attitude is the degree to which they have a favorable or unfavorable view of the prospective outcomes of specific activities (Mattera et al., 2020). ...
Corporate social responsibility (CSR) information can be effectively disseminated via social media in a variety of industries, including the hospitality sector. In the same way, the media has a significant impact on CSR because the news media helps companies achieve their CSR goals. Prior research has not examined the main factors that influence electronic word of mouth (eWOM) on media coverage of CSR issues via social networking websites. For the purpose of examining the most significant predictors of intention to share or comment on negative CSR news reported by one media outlet on a specific social networking site (SNS). 677 Wechat users in China were surveyed in order to test the proposed model empirically. According to the findings of the study, eWOM intentions are positively influenced by environmental CSR content, and advertisement related CSR content. It also confirmed that the value of information is positively influenced by the credibility of the source. The variables interpersonal influencer impact and privacy concerns had no significant relationship, nor did they have any significant relationship with the intentions to share and comment on Wechat. Further the study findings suggest the theoretical and managerial policy recommendation for decision makers.
... Specifically, sustainable benefits can positively impact both tourists' performance and effort expectation of their responsible tourism behavior, similar to [2,3,47]. Sustainable facilitation accessibility can positively impact tourists' performance of their responsible tourism behavior [42] and function as a key normative influential means [46]. is current study also finds that social interaction engagement can positively affect both informative and normative influences in the sustainable tourism context, echoing the bundle of research on social influences [56][57][58][59][60]. ...
Motivating tourists’ responsible behaviors during their trip has emerged as an essential yet insufficient investigated topic in sustainable tourism research. Ration-based and socialization-based motivators have to be integrated to address the lack of a holistic antecedent framework of responsible tourism behavior. Thus, this study extended the unified theory of acceptance and use of technology (UTAUT) into responsible tourism behavior learning and combined the theory of social influence to establish an extensive socialized model of UTAUT to explain tourists’ adoption of responsible behavior behaviors. This model includes three tourism elements—sustainable benefits, sustainable facility accessibility, social interaction engagement as antecedents, and two types of mediators: ration-based mediators of performance expectation and effort expectation and socialization-based mediators of informative influence and normative influence. 491 Chinese tourists were surveyed to confirm this model. It is found that all four mediators explain tourists’ responsible behaviors. Moreover, sustainable benefits positively influence tourists’ performance and effort expectation and social interaction engagement positively influences informative and normative influences, while sustainable facility accessibility positively leads to effort expectation and normative influence.
... Through literature combing, a majority of the existing research has focused on the impact of a brand single element on consumer purchase intention (Chen et al., 2020a;Zhuang et al., 2021). As Sirgy and Su (2000) noted that the brand will have an impact on the decision-making of consumption behavior, including product preference and purchase intention. ...
Against the backdrop of China's current dual-circulation paradigm, consumers have experienced the transition of their demands for products from price-driven needs to brand-driven needs. On the one hand, improving the value of consumer experience during brand building can enhance the exchanges and interactions between brands and consumers, facilitating the co-creation of value. On the other hand, the improvement of consumer experience can continuously strengthen the internal power of the construction of enterprise brand elements, and promote consumer-brand identity so as to constantly improve consumer purchase intention. In this study, we have taken consumers from the B2C market as the survey group while innovatively studying the impact imposed by brand elements on the purchase intention of consumers based on the experience value. In addition, we have established the theoretical framework of brand elements—experience value—consumers' purchase intention based on our analysis of the relationship between the aforementioned three factors. Through empirical research, we have elaborated on whether brand elements can improve consumers' purchase intention and whether the experience value can play an intermediary role. The research findings indicate that (1) the three dimensions of brand elements, namely, brand personality, brand value, and brand culture, can impose a significant positive impact on the purchase intention of consumers and experience value; (2) the specific parts of the experience value, namely, functional value, emotional value, social value, and service value, can impose a significant positive impact on the purchase intention of consumers; and (3) experience value can play an intermediary effect to some extent while brand elements influence the purchase intention of consumers.
... To sum up, there are not many studies on the risk of foreign direct investment by technology-based enterprises. e research mainly focuses on risk classification and intellectual property rights, and there are few studies on the country risk of countries along the "Belt and Road" [12][13][14]. ...
With the proposal of “One Belt One Road” initiative, more and more technology-driven enterprises in China are going abroad for foreign direct investment (FDI). But at the same time, due to the special geographical location of the countries along the “Belt and Road,” the turbulent geopolitical pattern, weak economic growth, and constant conflicts between religious civilizations, all these will make Chinese technology-driven enterprises’ investment in the countries along the “Belt and Road” face a nonnegligible risk. Thus, how to correctly assess and reasonably prevent OFDI risk has become urgent task for enterprises. This paper takes 20 countries along the “Belt and Road” as the research object and combines the characteristics of technology-oriented enterprises to determine the risk assessment indicators at all levels from four aspects: politics and policy, economy and finance, society and culture, and technological risks. Using fuzzy cluster analysis, the countries along the “Belt and Road” are classified into four groups: low, medium-low, medium-high, and high risks and corresponding countermeasures are proposed. Technology-oriented enterprises should raise their political risk awareness, comprehensively assess the economic and financial environment of host countries before making FDIs, implement “localized” operation and management, and pay attention to the protection of intellectual property rights.
... As also reported by Mang'unyi et al. (2018) and Sivaraks et al. (2011), user satisfaction and effectiveness of E-CRM are positively linked. It is thus necessary for organizations to strengthen consumer interaction to enhance their corporate identity (Zhuang et al., 2021). ...
The effectiveness of the E-CRM system was examined in this study, involving those with online shopping experience, specifically the regular customers of Carrefour in Jordan. Data were obtained through 550 distributed sets of questionnaires. Four trained and certified research assistants assisted the data gathering process. Data from 320 returned questionnaires were analyzed using Structural Equation Modeling (SEM). System quality, access to information, security, training and customer satisfaction were the examined factors towards the effectiveness of E-CRM systems. Results show positive impact of security, system quality, training, and access to information on user satisfaction, and user satisfaction affected the effectiveness of E-CRM. Nonetheless, the relationship between training and effectiveness of E-CRM on online shopping was not mediated by user satisfaction.
... Thus, behavioral intention can be affected positively or negatively by customer experience. Consequently, experience marketing is rapidly gaining importance among marketers and authors to create experiential relations with customers and consumers (Schmitt, 1999;Homburg et al., 2017;Le et al., 2019;Zhuang et al., 2021). It is a general psychological understanding that whenever one attains experience regarding any product, brand, or firm, the behavior toward that specific item also changes. ...
The study aims to analyze behavioral intentions influenced by customer engagement, experience, and identification moderated by competitive choices in the granite sector of Pakistan. The study has been carried out through primary data analysis of cross-sectional approach in the transition to a sustainable economy. In total, 400 questionnaires were distributed, for which only 216 were filled and usable with a response rate of 54%—collected data from the production managers and units. In contrast, missed mine holders and labor analyzed the data in SPSS and AMOS to run various tests, i.e., reliability, correlation analysis, regression, moderation regression, and confirmatory factor analysis. The study findings indicate a positive and significant relationship and effect among the variables. The reviews might contain some biases. Therefore, this study recommended adopting a probability sampling technique for future studies. The study results in a positive manner indicating customer service involvement as a significant factor in behavioral intention despite competitive options.
... e owner was the dominant and the contractor was the follower, but they both pursued a maximized personal expected benefit. e owner was able to learn of the contractor's credit level based on which the detention proportion of project quality guarantee deposit and the monitoring level for the contractor were determined [9][10][11][12]. e expected benefit obtained by the owner in the construction project is ...
On the basis of analyzing the relationship between a contractor’s credit, project quality assurance, owner’s monitoring level, and the quality guarantee deposit, the quality expected benefit model of the owner and the contractor was constructed under the conditions of symmetric information and asymmetric information, in which the owner assumed the primary responsibility for the project quality, the project characteristics were incorporated, the credit level was taken as the contractor’s decision variable, and the project quality monitoring level and detention of the quality guarantee deposit were taken as the owner’s decision variables. In light of the maximum value principle, an optimal solution to the owner’s quality monitoring decision and the quality deposit detention strategy was derived; through the simulation calculation, the decision-making results under different information conditions were analyzed.
... A servant leadership create good environment which fosters this kind of climate. In particular, prior studies have shown that servant leadership may prevent knowledge hoarding (Song et al., 2015;Zhuang et al., 2021). Psychological safety is seen as a crucial precondition for exchanging knowledge (Edmondson et al., 2004;Zada et al., 2021), and the importance of servant leadership in enhancing psychological safety cannot be overstated . ...
Servant leadership practice honesty, stewardship, and high moral standards while prioritizing the needs of subordinates. The moral concern of a servant leadership is to support others and put the needs of others first. We investigated the relationship between servant leadership, psychological safety, and knowledge hoarding in accordance with social learning theory in a survey of 347 workers across 56 teams. The results of this study illustrate that servant leadership is negatively associated with knowledge hoarding and positively associated with psychological safety. We also found that a mastery climate moderated the relationship between servant leadership and knowledge hoarding. This study highlights the theoretical and practical implications that contribute to the body of knowledge. It helps organizations that the presence of servant leadership may discourage knowledge hoarding by providing a psychologically safe mastery climate.
Purpose
This research investigates the trajectory of Gulf region, focusing on the interplay between environmental, social and governance (ESG) factors and key elements – digital economy, green economy (GE), green finance, green energy and green innovation. This study aims to provide a nuanced understanding of how Gulf economies align their developmental pursuits with sustainability principles amidst the rapid evolution of digital technologies.
Design/methodology/approach
A data set of 95 listed companies from six Gulf Cooperation Council countries – Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates – from year 2016 to 2022 was compiled from reputable sources. Using fixed effect regression techniques, this study explores relationships, accounting for individual and time-specific variations.
Findings
This study indicates that key factors – digital economy, GE, green energy and green innovation – significantly influence ESG performance across Gulf nations underscoring the potential for strategic integration of these elements to enhance sustainable practices. However, the nonsignificant impact of green finance highlights a need for further exploration and refinement of financial mechanisms to effectively contribute to ESG goals in the Gulf region.
Research limitations/implications
The findings underscore the importance for Gulf policymakers to prioritize ongoing support and policy formulation fostering digitalization and green initiatives. Businesses in the region can enhance ESG performance by integrating sustainable practices, promoting long-term resilience and reputation. Investors and financial institutions can use these insights to guide investment decisions, prioritizing projects contributing to environmental sustainability and social responsibility.
Originality/value
Amidst the current sustainability imperative, this research holds unique value in its timely exploration of the Gulf region’s sustainable landscape, providing crucial insights into the interplay between ESG factors and digital and green initiatives.
Purpose
Growing environmental issues worldwide need the engagement of all stakeholders to compliance with the decisions of global leaders made at COP21 and COP26. In this regard, the present study looks at the influence of retailer social responsibility and consumer environmental responsibility by reinforcing consumer’s green consumption behaviors. Similarly, the proposed study incorporates the mediating role of customer trust and environmental concern to understand whether retailer corporate social responsibility and consumer environmental responsibility strengthen green consumption behavior.
Design/methodology/approach
Multiple hypotheses have been developed in light of the theoretical analysis of the available literature. The information was gathered through a survey method. A web-based portal was used to administer the survey, and 340 useable responses were processed by SPSS 23.0 and AMOS 23.0 for experiential analysis. First, the validity and reliability were evaluated. The authors then tested potential relationships using structural equation modeling.
Findings
Survey data analyzed using the SEM approach reveal that consumer environmental responsibility and retailer CSR does not drive green consumption behavior directly. However, green concern and consumer trust mediates the relation of consumer environmental responsibility and retailer CSR towards green consumption behavior. Another mediating path was also tested through environmental responsibility and green concern among retailer's CSR and green consumption behavior. The outcomes of this path are also significant.
Practical implications
The study holds promising implications for green consumption behaviors. The following can be achieved by implementing more sustainable supply chain strategies, such as lowering carbon footprint, purchasing eco-friendly goods and supporting environmental causes through retailers and consumers as well.
Originality/value
This study investigated the joint contribution of retailer CSR and environmental responsibility to green consumption for the first time. The work strengthens the body of knowledge in the field of managerial decision-making and creates new directions for scholarly investigation.
Tourism and hospitality are at a critical crossroads that offer great economic potential but also pose significant challenges, including market complexity and intense competition. Recognizing consumers' pivotal role in achieving service excellence, this study emphasizes the importance to understand how corporate social responsibility (CSR) shapes their behavior, especially concerning brand advocacy behavior (BADB), a critical factor of service excellence. As a primary objective, this study seeks to bridge the existing literature gap on the relationship between CSR and BADB in the hospitality context of a developing country. Furthermore, the research expands its focus on how consumers' emotions and values mediate and moderate their BADB. This includes an examination of two mediating variables: brand admiration (BAD) and consumers' engagement (CENG), and altruistic values (ALVS) as a potential moderator. Through comprehensive data collection via a self‐administered questionnaire from hospitality consumers and the subsequent structural model analysis, the research provides compelling evidence that CSR positively influences BADB. Also, BAD and CENG are established as mediators, and ALVS is confirmed as a moderating factor. The practical implications are far‐reaching, suggesting that CSR efforts in the hospitality sector can significantly shape positive consumer psychology and bolster their advocacy intentions. These findings are vital for decision‐makers and practitioners seeking to improve their consumer engagement strategies and establish a competitive advantage. Further, this study illuminates a path towards a more sustainable and consumer‐centric approach in the hospitality industry.
This study aims to understand some of the main trends in tourist segmentation in the context of fashion tourism, with an emphasis on relationship marketing. The research study brings together a proposed conceptual model to understand some of the main determinants of tourist demand in fashion tourism environments and their behavioral intentions (i.e., satisfaction and loyalty). Fashion tourism is a niche market segment that evolved out of three major sectors: creative tourism, cultural tourism, and shopping tourism. Fashion tourism can be defined as the interaction between Destination Marketing Organizations (DMOs), trade associations, tourism suppliers, and host communities, with people traveling to and visiting a particular place for business or leisure to enjoy, experiment, discover, study, trade, communicate about and consume fashion. The present study represents an important contribution in relation to the management of tourist destinations and the development of the relationship with the consumer. This manuscript is an aid to marketing and management in specific contexts of fashion tourism. The present study has as its main limitation its embryonic stage, not including collection of primary data or development of an empirical study.KeywordsSegmentationFashion tourismTourism marketingRelationship management
This study addresses the topic “Aqua Spa, a new business model” within the economy of refurbishment opportunities. The world is changing and there is a need to reposition the image of spas. Far beyond therapeutic destinations, spas are health and wellness destinations, which require customized offerings on the one hand, but which must be holistic enough so that the experience in their use is enhanced and unforgettable. This study aims to design a business model where innovation and the individual components that shape the service package constitute unique and differentiating propositions. With the results of a survey, it was possible to understand which characteristics are desirable for the business model to be adopted. The convenience of a turnkey service is created according to market expectations and structural and financial capabilities. In addition, optimized management of the planned services and an “after-sales” follow-up, taking advantage of the guarantee of the “Aqua Spa” brand quality seal, will be decisive for success.KeywordsBusiness modelHealth and wellnessOpen innovationSpaTourism
Corporate social responsibility (CSR) is the belief that businesses must consider ethical, social, and environmental issues when making decisions. Several studies have found that CSR improves corporate performance. Moreover, CSR is thought to increase consumer trust and purchase intention. This study investigates the effect of CSR activities on customers’ purchase intentions and the mediating role of trust. It draws linkages and establishes that businesses can improve their bottom lines while positively affecting society by acting responsibly.The present study selected two independent variables (ethical corporate social responsibility and legal corporate social responsibility) alongside one dependent variable (purchase intention) and one intervening variable (trust). The sample comprises two hundred and thirty respondents from India’s National Capital Region (NCR), Delhi, and nearby regions. The data were examined using structural equation modeling (SEM). The results showed that CSR activities significantly positively affected customers’ purchase intention. Furthermore, trust mediated the linkages between CSR activities and customers’ purchase intention. The findings suggest that CSR activities can increase customers’ purchase intention by fostering trust. In other words, when customers trust a firm, they are more likely to intend to purchase its products or services. CSR managers should therefore focus on creating and maintaining trust with their customers. In addition, findings suggest that firms should be conscious of their social image. This study offers significant insights because they show that any business can be successful and socially responsible. Acknowledgment This study is supported via funding from Prince Sattam bin Abdulaziz University project number (PSAU/2023/R/1444).
Introduction
To maintain sustainable poverty alleviation in the post-pandemic world, China encourages firms to participate in the “Social Commerce Helping Farmers Project.” This study aims to explore the phenomenon of indirect reciprocity between firms, consumers, and farmers in the supply chain. This study explores how supply chain transparency stimulates indirect reciprocity among consumers through competence trust, goodwill trust, and integrity trust. Furthermore, we explore the impact of compassion and the need for social status on the model.
Methods
We fit a partial least square analysis structural equation modeling (PLS-SEM) using data from an online random vignette-based experiment questionnaire survey.
Results
Supply chain transparency of social responsibility practices asymmetrically affects three dimensions of consumer trust by improving perceived information quality. And the three dimensions of trust asymmetrically contribute to indirect reciprocity. Furthermore, compassion has a positive moderating effect on the relationship between perceived information quality and trust. However, the moderating effect of the need for social status on the relationship between the three dimensions of trust and indirect reciprocity differed significantly.
Discussion
Our findings indicate that supply chain transparency improves consumer trust, making consumers more responsive and rewarding companies that assist vulnerable groups in their supply chains. Faced with a trust crisis, companies can take different measures to achieve their goals based on each dimension of trust. At the same time, companies need to consider differences in the responses of consumers with different personality traits (e.g., compassion and the need for social status) when revealing their corporate social responsibility practices to consumers.
Background:
The COVID-19 pandemic has struck nations worldwide, pushing worldwide health and socio-economic systems to extreme limits. Upon exposure to an exceeding number of patients and supply shortages, the resilience of healthcare resources has been broadly challenged.
Objective:
We will firstly discuss the mental health turmoil during the COVID-19 pandemic as the primary focus of this study and delve into the mental health repercussions among the workforce. Also, we debate the risk factors, particularly highlighting the impact of social behaviors and media exposure. We examine the pandemic's impact on occupational health services. Secondly, we thoroughly discuss the effect of socio-economic and race disparities in the COVID-19 contraction and the related psychologic sequelae. Economic outcomes are also highlighted, particularly alterations in poverty rates and occupational sectors.
Methods:
Peer-reviewed reports were extracted through Embase, PubMed, and Google Scholar until June 2022.
Results:
A constellation of untoward spillover effects of the pandemic, including dramatic changes in public and workplace environments, enduring curfew, and low wages, have put socio-economic aspects of daily life under exuberant strain. Indeed, occupational and public health stakeholders presume a coinciding social crisis to occur, provided the pandemic's implications on socioeconomics and psychological wellbeing are not addressed well with evidence-based approaches and peer services.
Conclusion:
Evaluating the socio-economic and mental health impact is imperative to cope with the pandemic. Also, we should assess the predisposing and protecting factors in a broad array of life aspects associated with COVID-19.
Purpose
Monitoring corporate credit risk (CCR) has traditionally relied on such indicators as income, debt and inventory at a company level. These data are usually released on a quarterly or annual basis by the target company and include, exclusively, the financial data of the target company. As a result of this exclusiveness, the models for monitoring credit risk usually fail to account for some significant information from different sources or channels, like the data of its supply chain partner companies and other closely relevant data yet available from public networks, and it is these seldom used data that can help unveil the immediate CCR changes and how the risk is being propagated along the supply chain. This study aims to discuss the a forementioned issues.
Design/methodology/approach
Going beyond the existing CCR prediction data, this study intends to address the impact of supply chain data and network activity data on CCR prediction, by integrating machine learning technology into the prediction to verify whether adding new data can improve the predictability.
Findings
The results show that the predictive errors of the datasets after adding supply chain data and network activity data to them are made the ever least. Moreover, intelligent algorithms like support vector machine (SVM), compared to traditionally used methods, are better at processing nonlinear datasets and mining complex relationships between multi-variable indicators for CCR evaluation.
Originality/value
This study indicates that bringing in more information of multiple data sources combined with intelligent algorithms can help companies prevent risk spillovers in the supply chain from causing harm to the company, and, as well, help customers evaluate the creditworthiness of the entity to lessen the risk of their investment.
The purpose is to explore the application potential of HCI (Human-Computer Interaction) technology under AI (Artificial Intelligence) in enterprise performance evaluation and the influence of abusive management and self-efficacy on enterprise performance. Guided by psychological theory, employees from a listed real estate enterprise are selected, and the research themes of abusive management, self-efficacy, and employee performance are assumed. Afterward, the employee job satisfaction and performance evaluation model and system interface based on deep learning BPNN (BackPropagation Neural Network), SVM (Support Vector Machine) regression, and HCI are innovatively proposed. The results show that the HCI interface can be accessed accurately according to the employee's verbal instructions. BPNN model has reached the best performance at the iteration of 70times, and all indexes have reached the expected employee satisfaction.
This paper presents an ethical framework for Big Data and Smart cities, focusing on contemporary ethical and non-ethical issues in big data analytics applications in smart cities and public transportation systems. The framework provides reviews and analysis of ethical and emerging issues and provides a summary of recommendations and discussions for four emerging areas. By reviewing recent studies on both the technological development and emerging ethical problems in the emerging industries, this paper seeks to find and raise public awareness of ethical issues lying in urban big data analytics and public transportation systems. In order to deal with emerging issues, four recommendations have been explained and subsequently, two areas of discussion have been described in detail to support the ethical framework. This paper addresses emerging issues and their ethical concerns for big data and smart cities. Possible recommendations and solutions have been demonstrated to promote the competency of companies and organizations in this big data era. How the ethical framework can be used by six smart cities have been described. Our findings and analysis for big data for high growth, innovation and core competencies and validity of the ethical framework have been justified.
At present, scholarly research on corporate social responsibility (CSR) is one of the hot issues in strategy since CSR is related to taking responsibility for stakeholders under the condition of maximizing the interests of company's stockholders. Taking the view of the Chinese market, this concept has been important and numerous local enterprises and multi-corporations have made actions and progress in this area for strategy. This article is focused on the case study of the Samsung company, which further investigates how well the firm performs in practicing CSR in the Chinese market and how consumers perceive its CSR activities. Samsung with local Chinese tactics combines the strategies of its firm in order to strengthen the company's competition and reputation in society. Furthermore, managers of Samsung have also been interviewed to ascertain how they deal with social responsibility. In order to identify the impacts of CSR activities, 365 valid questionnaires collected. Finally, the data analysis and recommendations for Samsung have been discussed in detail. The finding shows that first, the Samsung Galaxy Note 7 accidents with fire and explosion have negative influenced people's purchase intentions of its other phone series. Second, Samsung's social responsibility activities are beneficial to the firm's reputation and the company should promote customer rights visible to consumers and the society. It is interesting to point out that Samsung's corporate social responsibility activities have positive influences in customers' willingness-to-pay for its phones have been overturned in this case study. Implementing CSR activities is important to the firm's strategy.
Purpose
The purpose of this paper is to gain a deeper insight on how education boosts economic progress in key emerging economies. This project is aimed at exploring the interactive dynamics between the tertiary education sector and economic development in BRICS countries. The author also aims to examine how the structure of higher education contributes to economic expansion.
Design/methodology/approach
The author uses the time series data of BRICS countries across approximately two decades to determine the statistical causality between the size of tertiary enrollment and economic development. The linear regression model is then used to figure out the different impact levels of academic and vocational training programs at the tertiary level to economic development.
Findings
Data from all BRICS countries exhibited a unidirectional statistical causality relationship, except the Brazilian data. The national economic expansion Granger Caused increased tertiary enrollment in Russia and India, while in China and South Africa, higher education enrollment Granger Caused economic progress. The impact from tertiary academic training is found to be positive for all BRICS nations, while tertiary vocation training is shown to have impaired the Russian and South African economy.
Research limitations/implications
This project is based on a rather small sample size, and the stationary feature of the time series could be different should a larger pool of data spanning a longer period of time is used. In addition, the author also neglects other control variables in the regression model. Therefore, the impact level could be distorted due to possible omitted variable bias.
Practical implications
Tertiary academic study is found to have a larger impact level to all countries’ economic advancement, except for China, during the time frame studied. There is a statistical correlation between the education and economic progress. This is particularly true for BRICS countries, especially China. But the exception is Brazil.
Social implications
The government should provide education up to the certain level, as there is a direct correlation to the job creation and economic progress. Furthermore, the government should also work closely with industry to ensure growth of industry and creation of new jobs.
Originality/value
The comparative analysis and evaluation of the dynamic interaction of tertiary enrollment and economic output across all five BRICS nations is unique, and it deepens the understanding of the socioeconomic development in these countries from a holistic management perspective.
This article investigates the relationship between corporate social responsibility and earnings management. Using panel data methodology for a sample of Spanish non-financial companies between 2005 and 2012, we find a negative impact of corporate social responsibility practices on earnings management. Corporate social responsibility is related to ethical and moral issues concerning corporate decision-making. Engaging in socially responsible activities not only improves stakeholder satisfaction, but also has a positive effect on corporate reputation.
The results show that corporate social responsibility practices may be an organizational device that leads to more effective use of resources, which then has a negative impact on earnings management practices.
This study assessed the impact of knowledge of a company's corporate social responsibility efforts on both attitude and purchase intent. Until now, research studies have assumed knowledge was created via message exposure without measuring it. Results indicate that participants exposed to information about a company's CSR activities are more knowledgeable about those activities and that increased knowledge positively impacts attitudes and purchase intentions.
Quality of Service (QoS) prediction and privacy preservation are two key challenges in service recommendation. Nevertheless, the existing QoS prediction methods cannot be directly utilized in edge computing networks (ECNs) due to the user mobility and distribution nature in these networks. To address this problem, the DEQP2 model, a distributed edge QoS prediction model with privacy-preserving, is proposed in this paper. In the DEQP2 model, the Laplace vector mechanism is first employed for distributed privacy protection processing at the edge. Then, the distributed edge differential privacy (DEDP) QoS prediction algorithm is proposed, to enable a comprehensive consideration of the influence of user preferences and the edge environment. Finally, we conduct experiments on the EdgeQoS dataset, which is an integrated dataset derived from the WSDream and Telecom real-world datasets. The experimental results show that the proposed DEQP2 model provides measurable privacy preservation without significantly reducing the accuracy.
A great number of studies have been conducted to examine the direct impact of corporate social responsibility on firm's financial performance, but this direct relationship seems to be spurious and imprecise. Therefore, the main purpose of this study is to investigate the intervening role of corporate image and customer satisfaction on the relationship between corporate social responsibility and financial performance. Data is collected from 229 companies listed on Pakistan stock exchange using simple random sampling technique. Structural equation modelling has been used for the measurement model and for hypotheses testing. Results indicate that corporate image and customer satisfaction partially mediate the association between corporate social responsibility and financial performance. The study concludes that corporate social responsibility significantly affects the firm's financial performance by developing a positive image among the stakeholders and decreasing overall costs. This study will help management of organizations to realize the importance of corporate social responsibility.
We examined the influence of mindset on consumers when they are deciding whether or not to purchase products on the basis of corporate social responsibility (CSR) considerations. We conducted 3 experiments in which 294 participants filled out a survey about their purchase decisions. The results showed that companies’ CSR effectively promoted consumers’ purchase intention. In addition, a global mindset increased CSR-based purchase intention, whereas a local mindset weakened purchase intention. The effect of purchase intention on consumers’ mindset was shown through colors: Red stimulated consumers’ local mindset and reduced their CSR-based purchase intention, whereas blue stimulated their global mindset and enhanced their CSR-based purchase intention. Thus, we recommend that marketing staff use colors to manipulate consumers’ mindset during CSR-based purchase decision making.
This article conducts statistical analysis on the level of social responsibility of Chinese enterprises and the internal, and the external factors which influence it. The factors include the scale of enterprises, innovation capacity, export intensity, financial performance, product competitive, government intervention, and legal environment, etc. The results show that those factors, such as export behavior, innovation capacity and financial status have strong influence on the level of companies' social responsibility. Based on those results, there are some suggestions to improve the CSR in China to make citizens' quality of life better.
This study investigates the effects of customers’ perceptions of multidimensional corporate social responsibility (philanthropic, ethical, legal, and economic) on brand equity in the restaurant industry, specifically by examining the case of Starbucks in Korea. Furthermore, this study examines whether consumers with a high degree of ethical consumerism form more positive brand equity perceptions of restaurants than other consumers do. The results showed that ethical, legal, and economic aspects of corporate social responsibility had a significant influence on consumers’ perceptions of brand equity, while philanthropic corporate social responsibility did not. The analysis of moderating effects showed that consumers with high levels of ethical consumerism exhibit stronger relationships between economic corporate social responsibility and restaurants’ positive brand equity. Theoretical and managerial implications are discussed.
Corporate social responsibility (CSR) is not a new idea. However, CSR has never been more prominent on the corporate agenda than it is today. This article examines the pressures for increased corporate attention to CSR and whether this attention is warranted and likely to be sustained. It differentiates between the business case for CSR and the normative case and concludes that often there may be a compelling business case for making a substantial commitment to CSR, but an individual firm must assess the extent to which the general business case for CSR applies to its specific circumstances. For some firms, CSR may be a major influence on corporate strategy. Companies making a substantial commitment to CSR—because of a business or a normative case—are likely to find that this involves major challenges with respect to the formulation and implementation of CSR strategy, not least because of the uncertainties inevitably associated with determining a firm's societal obligations.
Based on a consumer survey conducted in France, Germany, and the U.S., the study investigates consumers'' readiness to support socially responsible organizations and examines their evaluations of the economic, legal, ethical, and philanthropic responsibilities of the firm. French and German consumers appear more willing to actively support responsible businesses than their U.S. counterparts. While U.S. consumers value highly corporate eco-nomic responsibilities, French and German consumers are most concerned about businesses conforming with legal and ethical standards. These findings provide useful guidance for the efficient management of social responsibility initiatives across borders and for further academic inquiries.
The body of research showing the positive effects of corporate social responsibility (CSR) on consumer behavior has been growing steadily. However, previous studies have not characterized corporate behaviors in terms of their perception by consumers as significant CSR and researchers have paid little attention to consumers' understanding of this notion of CSR. The present study explores the relationship between consumer awareness of CSR activities and their purchase intentions. This study employs a questionnaire survey involving Korean consumers. For the analysis, measurement scales for CSR activities and consumers' purchase intention scales are respectively developed. From the results it is found that there is a significant positive relationship between these two parameters. This study finds out as CSR activities corporate social contribution and local community contribution affect consumers' purchase intention while corporate environmental protection and contribution have no effects on consumers' purchase intention. Yes Yes