This case serves as proof and inspiration for companies in developing countries, providing evidence of the positive effects on sustainable performance from managing intellectual capital (IC) and knowledge.
In order to set the scene where this case is happening, please note the N. Macedonia is modest innovator, where business investments in R&D&I barely exist.
The Civil Engineering Institute Macedonia (CEIM) has 45 years of experience in the construction industry in the Western Balkan region. The decision in 2014 to transform the company from a traditional to a learning organisation, was based on the assessed needs and life cycle stage, as well as the challenges of the environment (political and economic) and the vision for the future.
All implemented activities are implemented in accordance with CEIM Strategies: Development strategy, Strategy for human resources management and Strategy for KM.
In 2014 CEIM established private research institute (IECE), creating a collaborative innovation partnership. This approach has been recognized by WEF, emphasizing the collaboration between young and established companies that share resources and combine efforts to support innovative ideas.
CEIM and IECE developed the CO-IN model, as a holistic approach in university-industry collaboration in developing countries. In the period of 2014-2019 a number of strategic decisions, innovative actions, structural measures, and organisational changes have been developed and implemented, based on the adopted strategies for investment and development of the human capital in CEIM.
The results from the qualitative and quantitative analysis (Scandia Navigator, VAIC, cost-benefit, correlation) confirmed the positive effects of KM and IC have on the company’s performance. The achieved effects and benefits that occurred due to the transformation are examined in details. Results showed that this process of KM and IC is enhancing competitiveness of the company and will bring even greater results on long term.