The goal of this paper is to give a systematic review and consideration of the most characteristic ITIL® concepts, in order to identify ways and opportunities to generate some new ideas and interpretations to our project management knowledge. ITIL® (IT Infrastructure Library) provides a best practice based framework, developed since the late 1980's by the UK Government's CCTA, now Office of
... [Show full abstract] Government Commerce (OGC). It is the most widely used and accepted approach to IT service management around the world. ITIL® was developed relatively independently from project management, and includes several valuable concepts and well-tried procedures, which can be useful also for project management. This paper presents some interesting interdisciplinary analogies between IT service management described by ITIL® (OGC, 2000) and project management, using the framework and terminology described in the PMBOK® Guide (PMI, 2004). Reviewing ITIL® concepts doesn't mean, that the scope of this paper would be limited to IT projects. The scope is actually project management in general, especially the Monitoring and Controlling Process Group. Based on the discussed concepts we'll see the analogy and relevance to important project management issues, and we'll try to gain some new ideas, concepts and process to better understand and manage our projects.
