“a Woman’s Voice on the Phone Matters”: Gendered Nature of Worklife in Logistic Sector in Turkey

Abstract

There has been an emerging interest to logistics sector as it gained importance in production activity from
diverse disciplines of social sciences. Labour economics, human resources and researchers in many other social
science disciplines conduct studies on employment structure, work life, organizational culture in logistics sector.
As the number of female employees and managers increase in the sector, research about this subject appeared
recently along with the other research. Research on gender composition and working life of women in this sector
in Turkey is very limited. Driving from this gap in the literature, this study aims at understanding working conditions of women in logistics sector. For this aim, in-depth interviews with women in the sector were conducted. The findings are examined in the framework of emotional labour, work-family balance, gender roles.
Keywords: Gender, Logistic sector, Emotional labour