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Abstract

Addressing what is perhaps the biggest blind spot in leadership theory and practice, this article sets out to enshrine the pivotal role of purpose. First, it introduces the Telos Leadership Lens (TLL) consisting of the following principles: 1) Leadership is a responsibility of the many, not a privilege of the few 2) Leadership is the collective pursuit of delivering on purpose 3) Leadership purpose is to be guided by internal goods (exemplified by the UN’s Sustainable Development Goals). Second, the article further develops leadership ontology, ‘the theory of entities that are thought to be most basic and essential to any statement about leadership’, by shifting the focus to purpose. Third, emerging from these developments it identifies a new leadership model. Separately or in combination, these contributions can assist organizations in addressing current and future challenges, some of which are existential in nature as evidenced by the climate crisis, and others such as the Covid-19 pandemic potentially changing the way we live our lives and conduct our business. Although challenges of this scope can only be solved in partnership, the very nature of current leadership convention may obstruct or even prevent such partnerships from taking place in any meaningful way.
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Journal of Change Management
ISSN: 1469-7017 (Print) 1479-1811 (Online) Journal homepage: https://www.tandfonline.com/loi/rjcm20
Organizational Change and Leadership: Out of the
Quagmire
Rune Todnem By
To cite this article: Rune Todnem By (2020): Organizational Change and Leadership: Out of the
Quagmire, Journal of Change Management, DOI: 10.1080/14697017.2020.1716459
To link to this article: https://doi.org/10.1080/14697017.2020.1716459
Published online: 22 Jan 2020.
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EDITORIAL
Organizational Change and Leadership: Out of the Quagmire
Rune Todnem By
University of Stavanger Business School, Norway
MAD statement
The intention of this annual editorial is to Make A Dierence (MAD)
through outlining suggestions to where we need to direct future
organizational change and leadership discourse, research and
practitioner eorts. Engaging in immensely important elds of
study and practice, we have a responsibility to assist the
sustainable development of organizations and the wider society.
Much good work is undertaken in support of the further
development of both theory andpractice.However,Ido
observe in my role as editor-in-chief a sustained tendency
amongst both scholars and practitioners of being stuck in a
quagmire peddling a dominant orthodoxy that is somewhat
lacking in progress, initiative and imagination (it still sells
articles, books, courses and seminars though ). Becoming
unstuck through reframing the challenges faced is required for
our work to stay relevant, and it takes real and conscious eort
to make this happen. Or blood, toil, tears and sweat as Churchill
would put it.
KEYWORDS
Organizational change;
leadership; MAD;
anticipation; reframing
Introduction
As always, thanks for your ongoing support of Journal of Change Management. That being
as a submitting author, reviewer, reader, colleague citing our work, editorial board
member, librarian, member of the Routledge family and/or as a practitioner it is invalu-
able, and the Journal would be nowhere without you.
This year I take the opportunity to rst reectonapersonaljourneythatcameabout
as a direct result of changes in higher education and beyond. Although being a highly
subjective reection, it is shared by many and is believed to be relevant to our work and
role in society. Second, I address the need to reframe the challenges facing organiz-
ational change and leadership scholars and practitioners. Referring to the current
state of play as a quagmire, I mean no disrespect to anyone undertaking good work
and practice with the best of intention. Rather, I observe and respond to the urgent
need to catalyse a change in direction of our combined eorts for our work to stay rel-
evant. Breaking the mould is tough and it is those that dare to do so who will truly
make a dierence and be remembered beyond the latest change initiative or
publication.
© 2020 Informa UK Limited, trading as Taylor & Francis Group
CONTACT Rune Todnem By rune.t.by@uis.no University of Stavanger Business School, Norway
JOURNAL OF CHANGE MANAGEMENT
https://doi.org/10.1080/14697017.2020.1716459
A Personal Journey
In 2019, I returned to Norway, my birth country, after 20 years of living, studying and
working in England and Scotland. My experience of the UK and those living together in
this diverse melting pot is overwhelmingly positive and I would never be without it. Bring-
ing people together from all over the world, UK higher education provides opportunities
to learn together and from each other and to co-create new knowledge and innovations. It
creates opportunities to challenge assumptions, broaden horizons, accept and even thrive
on dierences. Hence, to me, higher education is in many ways a facilitator for peace and
progress.
However, something happened. First, a politically motivated sneak-privatization of
higher education. Through ever-increasing levels of marketization and subsequent man-
agerialism based on utterly awed and outdated New Public Management (NPM) prin-
ciples, our purpose of contributing to the betterment of society through the creation
and dissemination of knowledge is undermined. Ongoing developments in support of
this marketization not only sties academic work and freedom but drives down the
quality of higher education through, for example, increasing levels of unconditional
oers at the recruitment end of the student-journey (BBC, 2019; The Guardian, 2019a)
and fuelling unprecedented levels of rst-class degrees at the graduating end (BBC,
2018; The Guardian, 2018a). Some would argue that what we are currently observing in
the UK is the dismantling of the traditional academic role and purpose and an ination
of marks that will eventually damage the quality and value of higher education and
even undermine the esteemed position of British seats of learning. I happen to agree
with this view, and what sends shivers down my spine is observing how policymakers
focusing on eciency gains and short-term wins in other countries are looking towards
the UK when wishing to reform their own higher education sector. My prediction is that
those deciding not to follow in the UK higher education footsteps will outperform them
in the future, and my advice is: Lets take the long-term view for once.
Second, thanks to a poorly executed Brexit process many European contributors to the
British society no longer feel as welcome as we once did. A previous overwhelmingly wel-
coming society is increasingly being perceived as hostile and that has consequences with
regard to who wants to stay or seek opportunities in and contribute to the British society
(The Guardian, 2019b;2018b;2017). What is experienced is a sad and backward process of
well-orchestrated alienation fuelled by cynical rhetoric and grandeur for political gain.
Whilst these political voices are currently representing the British people, they do in no
way, shape or form reect the countries and people I have come to know and love.
As a direct result of these developments, I found myself in an emotional space with little
choice but to leave the UK to seek opportunities for academic service elsewhere. The sub-
sequent return to Norway reinvigorated my love for academia and reinforced my belief in
what should be at the very core of any [academic] job anywhere in the world: to be MAD
to make a dierence.
Out of the Quagmire
Informing its vision, values and prole my new university University of Stavanger,
Norway has a clearly dened community assignment: to challenge the well-known and
2R. T. BY
explore the unknown. After a decade in the caretaker role as editor-in-chief of Journal of
Change Management, I know that much great work has been undertaken and published
both here and in other journals. However, I also observe that we as professionals
working in the eld of organizational change and leadership are somewhat slow at initiat-
ing and embracing change ourselves. Rather than challenging what is well-known, many
of us keep exploiting it. This is made obvious by the way we frame challenges reported on
hardly having developed over the years. As was the case in my early days as an editor,
much of what is currently submitted for consideration for publication refer to the same
old illusions as if they were unequivocal facts:
Illusion 1) 70% of all change fail
Illusion 2) We exist in a reality of managers versus employees
Illusion 3) Successful organisational change is led by individual change agents often being
the managers
Illusion 4) Change resistance amongst employeesis the cause of much change failure and as
such must be better managed by managers
Illusion 5) Continuous change is the only option
Illusion 6) Leadership is something [formal] leaders do
These illusions represent rather unimaginative framing and underdeveloped antici-
pation abilities, and to me, they crystallize the quagmire stagnating our work. As a
direct result of this rather unfortunate and self-inicted situation, we get stuck and
mired in much research and practice of little real value. It takes eort to get out of this
quagmire in order to get ahead, and unless we do so, our contributions will become
less and less relevant and so will we.
Lets visit each of these illusions one at a time:
70% of all change fail: Apart from the obvious but more technical questions regarding
how to dene change and how to measure success/failure, this illusion has been identied
as unsubstantiated by Hughes (2011). Still, many articles, books, change leadership devel-
opment programmes and sessions, and change initiatives start with this unchallenged
assumption. It is hardly a message of encouragement and acts as an early displacement
of blame often removing responsibility from the decision-makers. However, as a
species, we have been rather successful because of our capability and capacity to
change, evolve and innovate not because of our resistance to it.
We exist in a reality of managers versus employees: We still receive a surprisingly high
volume of article submissions referring to a conict between us and themoften
phrased as managers and employees. However, most managers are hired and can be
red and are as such employees just as much as non-managers they simply have
other areas of responsibilities. No matter organizational role we should all be on the
same team pulling in the same direction, and no roles can function nor deliver in isolation.
Framing organizational development, delivery and success as a tension between us and
them managers and employees does not encourage a team approach nor a sense
of shared responsibility. What it does encourage is trench-war, a focus on vested interests,
and the inability to deliver on our full potential.
JOURNAL OF CHANGE MANAGEMENT 3
Successful organizational change is led by individual change agents often being the
managers: Organizational change and leadership theory and practice have a debilitating
tendency of focusing on nouns rather than verbs (see for example 2001;Crevani,Lindg-
ren, & Packendor,2010;Barker,1997;Burns,1978;Rost,1993). However, it is not who
that is important, but what. Hence, in order to progress, the focus should shift from
agents (noun) to agency (verb) as the doing is not monopolized by any one organiz-
ational role.
Change resistance amongst employeesis the cause of much change failure and as such
must be better managed by managers: Again, on the technical side, we must dene what
constitutes resistance. Is it questions posed; the proposals of alternatives; the sharing
of past experience; valid challenges to the facts and assumptions, management fads
and fashions many change initiatives are based on; or attempts to hold decision-
makers accountable for what is often change for the sake of change? If so, I believe
organizations and society at large need more resistance and not less. However, the
word resistance has not had positive connotations since the Second World War, and
the less dividing theoretical and practical framework of change readiness is at our dis-
posal (see, for example, Armenakis & Harris, 2009). The option of building and sustaining
high levels of organizational change readiness rather than demolishing resistancegets
my vote every time.
Continuous change is the only option: This goes too often without saying. However,
change is only required when linked to organizational purpose and in line with organiz-
ational values. Change for the sake of change is harmful and will result in change
fatigue. Not to change can often be the right option, but in a political environment
driven by the increased appetite for change and short term, measurable nancial gains
at the cost of long-term nancial and human pain is often the harder decision as you
can so easily be branded a change resistor facing a sudden halt in your career.
However, deciding not to change organizational purpose (see By, 2019 for further refer-
ences to purpose) and values should go without saying.
Leadership is something [formal] leaders do: Having previously challenged the illusion
leadership = leaders in our 2016 editorial (By, Hughes, & Ford, 2016), little has changed
in theory and practice. Although there is some movement in peripheral areas of study
such as critical leadership studies and leadership as practise wherethefocusison
power structures and relationships between the haves and the have nots rather than
the essentials of leadership the outdated orthodoxy stands as rm as ever. I know
this through reading the most recent articles in both academic and practitioner
outlets specializing on leadership, and from inviting executives, students and col-
leagues to dene leadership.Nineoutof10timestheydene leadersrather than lea-
dership.Theydene the peripheral who rather than the essential what. Nothing
represents the quagmire we currently nd ourselves in as organizational change and
leadership scholars and practitioners more than this. Although most of us claim to
oppose the old Great Man theory, we have only made slight adjustments to the prota-
gonists in practice. Moving forward, a focus on the essentials of leadership (Barker,
1997;Burns,1978;Rost,1993,2001), leadership as purpose (Kempster, Jackson, &
Conroy, 2011), leadership as process (Crevani et al., 2010), and the ethics of leadership
(Burnes & By, 2012) is urgently required in order to help us reframe the challenges faced
now and in the future.
4R. T. BY
Conclusion
If we decide to stay the course we are currently on as organizational change and leader-
ship scholars and practitioners, much of our work will quickly become obsolete and irre-
levant. Consequently, we will become obsolete and irrelevant. In order to stay relevant and
make a true dierence we must work our way out of the current quagmire of illusions in
which we are stuck. Through actively enabling change within our midst and rejecting illu-
sions that have been allowed to fester for far too long we can reframe organizational
change and leadership challenges in order to anticipate new imaginative and progressive
ways forward. For those interested in this calling, my advice is vefold: (1) stop referring to
change as something we fail at history suggest otherwise; (2) cease referring to us and
them’–often through the reference to management and employees’–as this approach
only fuels division, trench wars and a focus on vested interests; (3) further explore how we
can build and sustain high levels of change readiness rather than how we can demolish
change resistance; (4) prioritize, enable and support only change in support of dened
organizational purpose and in line with organizational values; and (5) facilitate a better
understanding of the essentials of agency and leadership rather than the characteristics,
skills and traits of formal agents and leaders.
Notes on contributor
Rune Todnem By returned to his local University of Stavanger Business School, Norway in the role as
Professor of Change Leadership in August 2019 after having served at universities in England and
Scotland since 2005. Being an internationally acknowledged organizational change and leadership
expert, he is currently dedicating himself to the development and introduction of a new theoretical
leadership lens with a focus on purpose, and to working with students, practitioners and academic
colleagues on his EPICally MAD leadership framework (By, 2019; please also see 2019 TEDx contri-
bution https://www.youtube.com/watch?v=Nno1faLhoWk). Email: rune.t.by@uis.no
ORCID
Rune Todnem By http://orcid.org/0000-0002-3817-049X
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6R. T. BY
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Notwithstanding the proliferation of servant leadership studies with over 100 articles published in the last four years alone, a lack of coherence and clarity around the construct has impeded its theory development. We provide an integrative and comprehensive review of the 285 articles on servant leadership spanning 20 years (1998–2018), and in so doing extend the field in four different ways. First, we provide a conceptual clarity of servant leadership vis-à-vis other value-based leadership approaches and offer a new definition of servant leadership. Second, we evaluate 16 existing measures of servant leadership in light of their respective rigor of scale construction and validation. Third, we map the theoretical and nomological network of servant leadership in relation to its antecedents, outcomes, moderators, mediators. We finally conclude by presenting a detailed future research agenda to bring the field forward encompassing both theoretical and empirical advancement. All in all, our review paints a holistic picture of where the literature has been and where it should go into the future.
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Hubris is a tendency of leaders to hold an overly confident view of their own capabilities and to abuse power for their own selfish goals, sometimes with disastrous consequences for organizations. A major reason for hubris is the rigorous selection process leaders typically undergo. This study proposes a governance mechanism used successfully in history to tackle hubris: partly random selections, which combine competitive selections by competence with lotteries. A frequently voiced concern about the use of lotteries is that it takes no account of the competence of the leader chosen. We propose that partly random selections can mitigate the disadvantages of both competitive selections alone and lotteries alone and reduce hubris in leaders. We conduct a test of this governance mechanism by means of a computerized laboratory experiment. Our results show that partly random selections significantly reduce the hubris of group leaders.
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In accounting for the nature and positive functioning of virtuous leadership, recent efforts (e.g., Wang & Hackett, 2016) have relied solely on attribution and modeling, concepts tied to social-cognitive theories. This approach does not account for important processes associated with virtuous leadership, such as the crucial role ascribed to the self-cultivation of virtues. To remedy this, we apply the concept of moral identity i.e., one's sense of self as moral, taken from identity-based theories of leadership, to develop a new construct, virtues-centered moral identity. As part of the process, we explain the uniqueness of our approach relative to existing views of moral identity that emphasize moral values and moral goals, rather than moral virtues. In comparison to often unsuccessful externally-based attempts to promote ethical behavior, including regulations, codes of conduct, and audits, our emphasis on virtues-centered moral identity highlights the importance of fostering moral character in leaders (and ultimately followers as well) as the most promising way to promote ethical (moral) choices.
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The large, positive correlation between speaking time and leader emergence is well-established. As such, some authors have argued for a “babble hypothesis” of leadership, suggesting that only the quantity of speaking, not its quality, determines leader emergence. However, previous tests of this notion may have been problematic. Some studies have asserted a causal effect of speaking time on leader emergence based on experimental studies, but have limited participant communication, access to reliable information, or both. Other studies have used more ecologically valid designs, but have not always controlled for relevant participant traits or roles, suggesting potential endogeneity effects. Testing the babble hypothesis thus requires a study that is both ecologically valid and supports strong inference. The current study fills that gap and finds that speaking time retains its direct effect on leader emergence when accounting for intelligence, personality, gender, and the endogeneity of speaking time.
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In this introductory article we explain the impetus for creating the Special Issue, along with its goals and the process by which we created it. We present a map of the terrain of collective leadership (CL) that builds on earlier frameworks, recognizing that the terrain is expanding and has become increasingly difficult to traverse. The map is comprised of two axes or dimensions. The first axis, the ‘locus of leadership,’ captures how scholars conceptualize where to look for manifestations of leadership. That is, does the leadership reside in the group or does it reside in the system? The second axis is the view of ‘collectivity’ that plots how scholars conceptualize the collective. Do they see it as an empirical type of leadership or a theoretical lens through which to study leadership? We then plot distinctive CL research into four cells, providing definitions and references to empirical work emblematic for each cell. In introducing and summarizing each of the five articles we have selected for this Special Issue, we show where each of these is located on the CL research map, and distil how each provides a clear connection between theory and method in a way that advances our understanding of CL.
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Today's leaders are often faced with resolving paradoxes stemming from interrelated, yet contradictory demands. One example is the tension between participation and decision speed because, despite its advantages, stakeholder involvement often slows the decision-making process. Theory and research suggest that a “both-and” approach in which leaders simultaneously harmonize competing demands is associated with effectiveness. Consistent with this reasoning, we hypothesized that leaders rated higher in both participative and decisive behavior are perceived as most effective. Additionally, however, we hypothesized that stakeholders place different importance on these behaviors, with direct reports emphasizing participation and supervisors emphasizing decisiveness. Using a large 360-degree feedback dataset, several analyses conducted both within and between stakeholder groups supported these predictions. These results add needed nuance to the leadership literature, suggesting that a “both-and” approach may paradoxically result in some behaviors that are less predictive of effectiveness for certain stakeholders.