One of the defining characteristics of pragmatic competence is the ability to use appropriate lexico-grammatical and
syntactic indirectness strategies (Blum-Kulka et al 1989) within a particular situation. Writing a complaint letter to
an authority figure requires high pragmatic competence. However, even if learners have a good command of
grammar, they fail to express and comprehend the intended
... [Show full abstract] illocutionary meaning. This study aims to examine
request forms used by Turkish learners of English and NSs of English in complaint letters. The NS informants (N:
38) are mainly teachers teaching in the city of Bursa, Turkey and learners are all Turkish ELT teacher candidates
(N:295) studying at Uludağ University. Informants composed a letter where they asked the student registrar of
Uludağ University to correct their grade which appeared to be incorrectly entered as FAIL into the electronic
records.Majority of NSs made ‘conventionally indirect requests’ (Blum-Kulka et al 1989) such as ‘I’d be grateful if
you re-check your records and amend this mistake’. Besides, quite many NSs did use the imperative form. But these
are used to ask for notification about the result. On the other hand, NNSs used mainly three strategy types: Explicit
Performative (I request from you to correct this mistake), Want Statement (I want you to correct control this mistake
(please) and Suggestory Formula (If you can help in this matter, I would be really pleased). The results indicate that
teacher candidates have difficulty in choosing the right verb form and using modal verbs to indicate indirectness
appropriately.