Fundamentals of Total Quality Management
... Meanwhile, American experts have also contributed significantly to the theoretical development of TQM [2]. The development of Total Quality Management (TQM) is commonly described in four phases [5][6][7][8][9]. It began with quality inspection and control during production at the beginning of the twentieth century. ...
... It began with quality inspection and control during production at the beginning of the twentieth century. Notably, Shewhart and Dodge-Roming contributed to the transition from inspection to statistical quality control between 1924 and 1931 [6]. The emergence and progression of TQM mark the third phase of quality development, recognized as quality assurance [10], while the TQM phase involves the implementation of quality management principles across all organizational aspects, from every level of every department [6]. ...
... Notably, Shewhart and Dodge-Roming contributed to the transition from inspection to statistical quality control between 1924 and 1931 [6]. The emergence and progression of TQM mark the third phase of quality development, recognized as quality assurance [10], while the TQM phase involves the implementation of quality management principles across all organizational aspects, from every level of every department [6]. Various studies emphasize the crucial role of TQM in the wood industry, particularly in the furniture sector. ...
The significance of Total Quality Management (TQM) lies in its ability to enhance organizational efficiency, foster continuous improvement, and cultivate a culture of quality, ultimately leading to increased customer satisfaction and sustained success. Conducted within the context of the Croatian furniture industry, this research aims to analyze and understand TQM, identify key implementation factors, and formulate a tailored assessment model. The methodology involves a literature review, the integration of relevant TQM factors, and empirical research using a structured questionnaire distributed among a representative sample of Croatian furniture companies. The resulting model encompasses Supplier Quality Management, Engagement of People, Employee Education, Continuous Improvement, Process Management, Company Strategy, Introduction of New Products, Customer Orientation, and Leadership Involvement. Empirical validation demonstrates positive correlations and high reliability. Despite its industry- and country-specific focus, this research offers valuable insights for academics and managers, providing a foundational set of key TQM implementation factors that are applicable beyond the studied context. In addition, the furniture industry, relying on wood as its main raw material, significantly contributes to achieving the Sustainable Development Goals through sustainable manufacturing practices, with an emphasis on TQM in production.
... It became the responsibility not only of branch offices and departments, but also of all stakeholders, from suppliers to executives and top managers. TQM theory acknowledges the importance of involvement, relationship, commitment, progress, and concreteness (with an emphasis on both service features and their potential for improvement and on how customers themselves experience such services) as key aspects of quality generation (Dahlgaard et al., 2008). In fact, these aspects are an integral part of the TQM pyramid structure. ...
... According to this philosophy, living up to the customer's expectations would be the least one could expect or, in other words, it would ward off dissatisfaction, representing a "must-be" quality. Instead, generating satisfaction requires an additional leap towards what Dahlgaard et al. (2008) call "value-added quality". Most people have a clear idea of the service they expect in a restaurant. ...
... This is an example of a "must-be" quality: a minimum quality necessary for companies to survive. 156 P. Pasca and E. Ciavolino Dahlgaard et al. (2008) do not give a precise definition of what qualities can add value to a service: according to the authors, these can be different attributes stemming from creativity, imagination and, above all, from considering the client's perspective rather than just one's own service/product. Examples of a "valueadded" quality are the ability to anticipate guests' needs (e.g., more space for extra needs), to take on personal responsibility of their problems, to add value to the commodity at every step (e.g., illustrate specific products, recommend food and craft drinks combinations, offer a unique form of entertainment). ...
ACASM is an automated procedure of text analysis that enables a large amount of data to be processed in an efficient, reliable, and valid way. ACASM is based on the view of meaning as a matter of sign transitions. In the case of texts, sign transitions consist of syntagmatic associations, namely co-occurrences between words within the same contextual units (e.g., a paragraph of the text). ACASM detects co-occurrences by means of a multidimensional procedure of analysis, applied to the corpus under investigation. The first part of this chapter describes the ACASM rationale and procedure. The second part reviews studies that have analyzed reliability and validity of the method as well as studies that have applied it.
... It became the responsibility not only of branch offices and departments, but also of all stakeholders, from suppliers to executives and top managers. TQM theory acknowledges the importance of involvement, relationship, commitment, progress, and concreteness (with an emphasis on both service features and their potential for improvement and on how customers themselves experience such services) as key aspects of quality generation (Dahlgaard et al., 2008). In fact, these aspects are an integral part of the TQM pyramid structure. ...
... According to this philosophy, living up to the customer's expectations would be the least one could expect or, in other words, it would ward off dissatisfaction, representing a "must-be" quality. Instead, generating satisfaction requires an additional leap towards what Dahlgaard et al. (2008) call "value-added quality". Most people have a clear idea of the service they expect in a restaurant. ...
... This is an example of a "must-be" quality: a minimum quality necessary for companies to survive. Dahlgaard et al. (2008) do not give a precise definition of what qualities can add value to a service: according to the authors, these can be different attributes stemming from creativity, imagination and, above all, from considering the client's perspective rather than just one's own service/product. Examples of a "value-added" quality are the ability to anticipate guests' needs (e.g., more space for extra needs), to take on personal responsibility of their problems, to add value to the commodity at every step (e.g., illustrate specific products, recommend food and craft drinks combinations, offer a unique form of entertainment). ...
This paper aims to introduce a review of the evolution of customer satisfaction in the context of service quality as a process of experiential co-construction of meaning. The chapter starts from the basic definition of the main models in the quality literature (SERVQUAL, SERVPERF, ECSI, ACSI) and presents the evolution of the role of the customer as the main actor in the service domain, where satisfaction is a dynamic rather than a static process. In this context, the Prosumership Service Quality Model (PROSERV) is described in detail as a theoretical framework for considering the customer not only as a user/consumer of a service, but, through his active role in the relationship with the producer, contributes to the development of the service; thus, she herself becomes a producer or, in other words, a pro-sumer.
... Benchmarking is a precise and consistent process that entails comparing the features of the best products, services, and processes in order to boost business performance (Harrington and Harrington 1995;Dahlgaard et al. 1998). Moreover, benchmarking focuses on consistently searching for the best practices of one's rivals and other firms that may result in better performance when applied in a firm (Bogan and English 1994;Raybourn and Coers 2001). ...
... Industry benchmarks simplify the entrepreneurial decision-making process. Therefore, entrepreneurs make decisions based on the experiences of others by analyzing the differences between a situation encountered by those firms and the decision-makers from whom the standard was developed (Dahlgaard et al. 1998). The expectation is to select a standard that has been successful for a different firm, assess their differences compared to the other firm, and realistically adjust their analysis based on these differences. ...
... The expectation is to select a standard that has been successful for a different firm, assess their differences compared to the other firm, and realistically adjust their analysis based on these differences. This process will ensure that their decisions are, at least, practically successful (Dahlgaard et al. 1998). Benchmarking leads to discovery, advancement, and a continuous learning experience for entrepreneurs. ...
Purpose: Technology initiatives are now incorporated into a wide range of business domains. The objective of this paper is to explore the possible effects that Artificial intelligence systems have on entrepreneurs’ decision-making, through the mediation of customer preference and industry benchmark. Design/methodology/approach: This is a non-empirical review of the literature and the development of a conceptual model. Searches were conducted in key academic databases, such as Emerald Online Journals, Taylor and Francis Online Journals, JSTOR Online Journals, Elsevier Online Journals, IEEE Xplore, and Directory of Open Access Journals (DOAJ) for papers which focused on Artificial intelligence (AI), Entrepreneurial decision-making, Customer preference, Industry benchmarks, and Employee involvement. In total, 25 articles met the predefined criteria and were used. Findings: The study proposes that Artificial intelligence systems can facilitate better decision-making from the entrepreneurial perspective. In addition, the study demonstrates that employees, as stakeholders, can moderate the relationship between Artificial intelligence systems and better decision-making for entrepreneurs with their involvement. Moreover, the study demonstrates that customer preference and industry benchmark can mediate the relationship between Artificial intelligence systems and better entrepreneur decision-making. Research limitations/implications: The study assumes a perfect ICT environment for the smooth operation of Artificial intelligence systems. However, this might not always be the case. The study does not consider the personal disposition of entrepreneurs in terms of ICT usage and adoption. Practical implications: This study proposes that entrepreneurial decision-making is enriched in an environment of Artificial intelligence systems, which is complemented by customer preference, industry benchmark, and employee involvement. This finding provides entrepreneurs with a possible technological tool for better decision-making, highlighting the endless options offered by Artificial intelligence systems. Social Implications: The introduction of AI in the business decision-making process comes with many social issues in relation to the impact machines have on humans and society. This paper suggests how this new technology should be used without destroying society. Originality/value: This conceptual framework serves as a valuable organizational spectrum for entrepreneurial development. In addition, this study makes a valuable contribution to entrepreneurial development through Artificial intelligence systems.
... On the other hand, quality management in organisational contexts is crucial, enhancing operational efficiency, customer satisfaction, and competitive advantage (Dahlgaard et al., 2008). Deming and Juran highlight the integration of quality into organisational processes and its strategic importance in aligning business objectives with customer needs (Dahlgaard et al., 2008). ...
... On the other hand, quality management in organisational contexts is crucial, enhancing operational efficiency, customer satisfaction, and competitive advantage (Dahlgaard et al., 2008). Deming and Juran highlight the integration of quality into organisational processes and its strategic importance in aligning business objectives with customer needs (Dahlgaard et al., 2008). However, the widespread adoption of digital technologies in the Industry 4.0 era has had profound implications for organisations and their quality management practices (Antony et al., 2022). ...
In this transformative phase of Industry 4.0, the integration of advanced digital technologies into traditional manufacturing processes presents a paradigm shift in quality management. This seminal study ventures into the forefront of this transition, uncovering the intricate challenges impeding the adoption of Quality Management Practices (QMP) amidst digital innovation. Leveraging a comprehensive survey with 172 quality management professionals, alongside the methodological rigour of Exploratory Factor Analysis (EFA) and the Analytical Hierarchy Process (AHP), our research delineates fifteen pivotal barriers to the harmonious integration of digital technologies with quality management systems. Predominantly, 'Organisational Behaviour' and 'Information Technology and Governance' surface as critical dimensions, outlining the complex landscape stakeholders must navigate. Central to our findings are leadership, cybersecurity, data protection, and organisational structure, underscored as the primary challenges that demand strategic focus. This investigation offers a pioneering framework for global stakeholders, illuminating a path forward in the quest for Quality 4.0. It marks a significant contribution to the literature by proposing a roadmap for organisations striving for excellence and innovation in the Industry 4.0 era, advocating for a seamless fusion of digital transformation and quality management.
... The idea of quality circles can be traced to the work of Ishikawa and the Japanese Union of Scientists and Engineers in total quality management (TQM). 41,42 According to Ishikawa, Quality Circles are small groups of workers in the same workshop within the same organization that regularly contribute to all aspects of quality control and continuous quality improvement. 42 Several concepts of continuous improvement in industrial QM were derived from this groundwork, such as Deming's Plan Do Study Act Circle. ...
... 8,38 Because participants act as interfaces to their respective sectors, the QC could indeed be a QM tool suitable to specifically bridge known barriers to managing QM in COME. 32,41,42,46 In this context, extending the work of the QC to more regions and stakeholder groups remains the biggest challenge. No QC could effectively harbor representatives of 250+ teaching practices, more students, and still provide dynamic continuity. ...
Introduction
Community-based learning in family medicine practices is an increasingly important part of the medical curriculum internationally. It is widely regarded as one solution to healthcare system needs, such as training and retaining a workforce willing to work in primary care. However, the perspectives of community-based medical educators and representatives from university-based medical education are rarely integrated. To improve teaching quality and promote exchange between those two sectors of medical education, the Institute for General Practice and Interprofessional Care at Tübingen University started a quality circle in family medicine teaching involving stakeholders from both sectors in 2018. The study aims to describe how the participants of this specific QC describe the cross-sectoral cooperation and participation of stakeholders in the quality management of community and university medical education.
Methods
After an observed meeting of the quality circle, semi-structured interviews were conducted with n=12 participants of the quality circle. Interview transcripts were analyzed using grounded theory.
Results
According to the participants, the quality circle provides a dynamic continuity which allows participants to navigate known barriers to transsectoral collaboration in the quality management of community-based medical education. The quality circle is perceived as an instrument for quality improvement that offered continuity and direction. At the same time, it allows for enough freedom and flexibility for the involved stakeholders to creatively work together on quality management and be inspired by their experiences.
Discussion
The quality circle has the potential to facilitate collaboration between the two teaching settings, form a creative community, and give medical students an active role in educational quality management.
... In the evolution of benchmarking, different phases expressed by multiple definitions were proposed and in accordance with the definition, four important phases of evolution were passed by benchmarking [2,3]. Some definitions were provided during the evolution of benchmarking by [4][5][6][7][8][9][10][11][12] International Benchmarking Clearing House [2,[13][14][15][16][17][18]) to mention few. According to the newest definition of benchmarking it is considered to be a process of understanding, identifying and adapting exceptional practice from any global organization to promote the performance of an organization. ...
... According to [23,24] (2010), sustainability is a brilliant concept of business performance while developing constructive and innovative corporate culture is one of the important processes of transitioning sustainability. [8,13,25] opined that these important cultures create better performance for organization and maximize the use of present assets for the good result of economy, society and environment. The contribution from social, economic and environmental sustainability would ensure satisfaction in the society and among the customer, employee, supplier and shareholders. ...
Past literature has reported inconsistencies in the results concerning sustainability through the implementation of benchmarking. Hence this study has led to more research on the impact of other intervening variables that give explanation better on the correlation between the relations. Some theories in the previous studies have opined that correlations between capabilities, strategies and resources are the key factors for organizational sustainability. This study therefore aimed to evaluate benchmarking dimensions as factors of quality practices while aiming at sustainability performance (SP). In this study, the dimensions of benchmarking that are considered are best practices identification (BPI), best practices comparison (BPC) and best practices implementation and improvements (BPII). In order to achieve this objective, theories like institutional and contingency are integrated to uncover the effects of benchmarking on the successful implementation of strategies. Survey questionnaires were administered to the top management of food and beverage companies while the analysis technique employed is SPSSV23.
... Logan, Padgett, Thyer, and Royse (2006) assert that the principle motive behind the adoption of TQM systems is the need to reduce variation from every process to achieve greater consistency of effort. As observed by Dahlgaard, Khanji, and Kristensen (2008), the philosophical foundation of the total quality management system advanced as a build-up to the continual improvement approach, with the quality facet of the approach receiving a wider emphasis. In contrast to the narrowly focused statistical process controls, the total quality management system encompasses a wider scope of management activities as regards the management of people and organizations with a focus on the entire process away from just simple measurements (Goetsch & Davis, 2006). ...
The tea sector is considered a key pillar of the national economy accounting for 25 percent of total export earnings. However, the general performance of the sector as reflected in the incomes attributable to farmers, cost of production, conversion factors, and total yields has been declining. Informed by the deteriorating performance indicators, tea processing firms have been pursuing quality initiatives to enhance performance as represented in theory. The investigation wanted to prove the effect of process control as a total quality management system on the performance of tea processing firms. The investigation chose a descriptive research design and the target population comprised eight tea processing firms managed by Kenya Tea Development Agency. Descriptive and inferential statistics were adopted in the analysis of data. The Pearson correlation analysis output showed that process control as a total quality management system has a positive and statistically notable relationship with performance of tea processing firms. Despite the findings that general performance of the tea processing firms was fairly good, it was established that the tea processing firms was operating with a significantly high average cost of production occasioning need to pursue containment measures. It is recommended that the tea processing firms should explore further cost containment initiatives to check escalation which dilutes the ultimate returns attributable to shareholders. To improve on process control as a total quality dimension, the study recommends heightened pursuit of this dimension of the total quality management system as results indicated great benefits towards enhancement of organizational performance. The study recommends enhanced appreciation and acknowledgment of the quality management system as a process that requires enhanced empowerment of stakeholders to positively contribute to improvement.
... The first control chart was introduced by Dr. Walter Andrew Shewhart of Bell Telephone Laboratories, USA, in 1924 with the intention of eliminating abnormal variations through the separation of variation caused by special causes (variations caused by common causes variation) (Cheng & Thaga, 2006), (Dahlgaard et al., 2008), (Gasperz, 2005). This common cause is always attached to the system, to eliminate it must trace the elements in the system and only the industrial management can fix it, because the industrial management that controls the system (Gasperz, 2005). ...
The industrial sector is the backbone of the country in building the defense sector and economic stability that needs to maintain productivity and be competitive. One of the companies that manufacture automotive components, Mitsubishi, manufactures automotive components and must have zero defect requirements. However, in practice, it was found that 1 (one) unit of CJM had a brake caliper malfunction in the condition that the unit was ready to be sent to the carpool consumer of a company that produces automotive components. The damage is a discrepancy in the diameter of the piston seal, which closes the gap between the piston and the piston housing, allowing for brake fluid leakage, which affects the "zero defect" commitment. Through the application of the Root Cause Corrective Action (RCCA) method with the formation of a Root Cause Investigation (RCI) team, an investigation was carried out to find the root cause of the failure. However, the data processing results of the diameter of the seal thickness obtained have a Cp value of 0.98 and a Cpk of 0.81, which means the process has not been able to work optimally. Therefore, we decided to make some improvements, adding Standard Operating Procedures (SOP), Work Instructions (WI), and making Poka-Yokes as corrective actions in dealing with this problem. After almost 3 months since the investigation began, the data processing results on the piston seal were Cp = 1.86 and Cpk = 1.80.
... Constantly guarantee their services or improve their standing. In addition, material well-being must be considered substantially in order to focus fully on improving the quality of education without distraction (Dahlgaard ., 2005) Thei government'si attentioni toi improvingi thei qualityi ofi teachersi isi ai stepi ini realizingi goodi education.i Thei spearheadi ofi educationali successi dependsi oni teachersi (Jiang.,2021).i ...
This study aims to analyze policies that can be used to improve teacher professionalism in the primary school education system. Teacher professionalism has a crucial role in creating an effective learning environment and has a positive influence on student development. However, challenges remain that hinder the improvement of teacher professionalism in many countries, including the need for improvements in education policy. This research uses a qualitative approach by collecting data through literature studies and relevant policy analysis. The results of the research that emerged in this study are the need for improved education and training for teachers, the construction of a comprehensive performance evaluation system, and better recognition and incentives for teachers who show commitment and excellence in their work. In addition, the importance of collaboration between government, schools, and communities in supporting teacher professional development is also highlighted.
... Communication and feedback represent the aspect responsible for measuring the extent to which stakeholders appreciate the company's quality efforts, and thus provide incentives to contribute to achieving quality objectives. Supplier relationship management is fundamental to the effective selection and integration of suppliers (Dahlgaard et al., 2008). Strategic planning must be relied upon at all stages of the supply chain. ...
... QM, also known as total quality management (TQM), is the integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services (DIN 9001). It follows a philosophy of continuous improvement (Dahlgaard, 2007;Sun, 2000). Therefore, QA and QC are essential parts of TQM. ...
The expectations towards metal Additive Manufacturing (AM) as an enabling technology to manufacture sparne parts are rapidly growing. The technology enables low-volume production at a reasonable cost. Several advantages of AM compared to conventional manufacturing processes, for example, a shortening of manufacturing time are presented in literature studies. However, to implement AM in the industry for a long-term perspective, process characteristics need to be analysed and adapted. Hereby, Quality Management (QM) remains a critical aspect that needs to be considered. Especially, machines and systems used in the aerospace and defense industry are underlying strict regulations. Military equipment frequently operates in harsh environments - thus unexpected inspections and maintenance are mandatory. Because of the long service time of the systems the demand for spare parts increases. This paper points out current challenges for additively manufactured spare parts in low-volume production. In particular, challenges in the process- and quality management are addressed. Current literature research and experience of conducted experiments are considered.
... QM, also known as total quality management (TQM), is the integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services (DIN 9001). It follows a philosophy of continuous improvement (Dahlgaard, 2007;Sun, 2000). Therefore, QA and QC are essential parts of TQM. ...
For an ergonomic and healthy sitting posture, the distribution of the seat load in the contact zone through a soft seat cushion is essential. Conventional polyurethane (PUR) foams have only a very limited ability to adapt the distribution of the seat load in the seat cushion to the individual person. In this paper, a potential analysis is conducted to show the extent to which a replacement model for PUR foams can be realized using thermoplastic polyurethane (TPU) materials in the fused-deposition modeling (FDM) process. Based on fundamental experiments and consideration of manufacturing restrictions, suitable structure families and types are investigated and characterized. The characterization is based on standards for foam testing. Grading and design parameters are presented for the use of the foam replacement model in cushioned units. This allows the replacement of PUR foam and also a customer-specific hardness grading in the context of a mass customization process chain.
... The improvements made to organisations' internal processes influences the quality of the customer services provided by industrial and service companies (Azam et al. 2012;Bouranta et al. 2009). This principle is based on the Total Quality Management approach (Dahlgaard et al. 2008). Delays in carrying out activities, deficient personnel management, etc., are frequent consequences of internal processes whose quality is poor owing to a lack of standardised practices, procedures and processes (Maleyeff 2006). ...
Small and Medium-sized Enterprises (SMEs) are currently immersed in Volatility, Uncertainty, Complexity and Ambiguity (VUCA) environments and need to adapt and innovate both their services and their management practices and processes. Unfortunately, models and standards for service management are focused on large organisations, therefore, their application in SMEs is expensive and, generally, unfeasible. In order to contribute to the sustained success and development of SMEs, this paper presents a framework for service management evaluation. The objective of this framework, which is based on international standards and the main models for service management, is to be a roadmap containing well-defined and formalised processes that helps SMEs to improve the quality of their customer services. The proposal is validated in this work by means of its application to a real case study.
... The concept was developed in the late 20 th century (between the 1970s and the 1980s) following Japan's increasing capacity to cost-effectively produce high-quality goods in comparison to the established developed countries in the period (Dahlgaard et al., 1997). Countries such as the United Kingdom and the United States experienced significant losses and started imported most of their products. ...
The Church and Christianity have maintained throughout history in a dichotomous relation to various eras such as pre-modernism, postmodernism, modernism, and philosophical movements. Science influenced each period to the extent of impacting the interpretation and comprehension of the Bible. Similarly, Christianity has not been immune to influences from the western globe. The purpose of this research is to explore the current challenges affecting the management of the Church in the 21st century, the impacts of these challenges on Christianity, and the potential solutions that could be integrated to achieve the mission and goal of Christianity. The study examines several issues influencing the Church and how they have contributed to that which is missing in the contemporary Church, Christianity and Church in the 21st century, and the future of the Church and Christianity.
... Table 7 shows the frequency distribution of Job Background within ESNAD. 40% (12) of the respondents are working in a technician position, and another 40% (12) are working in supervisory positions. At the same time, 20% (six) are working in administrative functions. ...
The main objective of this study is to measure the practice level of Total Quality Management (TQM) and its impact on employees' performance at the organization in Saudi Arabia by selecting a local organization to assess and evaluate the following sub-objectives. i) evaluate employees' awareness of TQM principles that affects the possibility of applying TQM in the organization. ii) Critically evaluate if the organizational culture moderates the relationship between TQM and the organization's performance. iii) define obstacles seen by employees that might affect the possibility of applying TQM. To prepare research questions and hypotheses, this study used a multiphase mixed method that included both quantitative and qualitative methodologies to reach the objectives of this study. A comprehensive literature review introduced the following topics i) the Conceptual framework of TQM. ii) The development of quality management. iii) The critical success factors of TQM implementation. iv) TQM implementation challenges. The primary data is collected via an online questionnaire, while the secondary information is collected from scientific scholars' databases. The research revealed a statistically significant relationship between employees' awareness of TQM principles affecting the possibility of applying TQM in the organization and a substantial connection between TQM practice and ESNAD factory performance. Eventually, there was a statistically significant relationship between Obstacles seen by employees affecting the possibility and chances of applying TQM in the organization. There is no statistically significant relationship between Obstacles seen by ESNAD's employees acting the likelihood and opportunities of applying TQM in the ESNAD factory. Furthermore, the research found no statistically significant relationship between Organizational culture moderates the relationship between TQM and organizational performance.
... (1) Just-in-time philosophy [19] with theory of constraints [20], Single Minute Exchange of Die (SMED) and Kanban tools and contributing to reorganize the production processes based on customer demand and reducing wastes. (2) Total Production Management (TPM) and Total Quality Management (TQM) [21] with Jidoka, five zeros tool, and waste reduction (7 mudas). (3) KAIZEN [12] for constantly reducing wastes on a production line, as well as to perpetuate the solutions. ...
The competitiveness of companies in emerging countries implies many European countries must transform their production systems to be more efficient. Indeed, the new context created by the COVID-19 pandemic increases the necessity of digital transformation and focuses attention on its limited uptake by manufacturing companies. In France, the Industry 4.0 concepts are already implemented in large companies. Despite the demonstration and validation of their benefits, SMEs are reluctant to move towards implementation. This problem of SME performance improvement increases with the current geopolitical situation in Europe (raw materials and gasoil cost). It is thus urgent and paramount to find a better solution for encouraging SMEs in their transformation. Taking note of the brakes on uptake of Industry 4.0 concepts in SMEs, the objectives of this paper are to find levers to accelerate implementation of Industry 4.0 concepts in SMEs, through the development and the deployment of a sustainable Industry 4.0 methodology, and to develop an intelligent system for supporting companies’ digital transformation in order to improve their performance. After a literature review, focused on Industry 4.0 concepts, theory of systems, organizational methods, and artificial intelligence, a sustainable methodology will be presented. The SME performance model that has been elaborated will then be shown and the structure of the intelligent system (mainly the decision aided tool) being developed for supporting the digital transformation of SMEs will be described. An illustrative example relating to a food elaboration SME will be presented for validating the concepts that have been developed. The proposed framework helped the company to formulate guidelines and transition towards a sustainable 4.0 company.
... Masaaki Imai and to the small improvements that are continuously made. CI covers the culture of making sustainable and continuous improvements (Dahlgaard et al., 2008). It is stated that CI can be achieved with incremental improvements, and also as radical improvements with an innovative idea or a new technology (Bhuiyan & Baghel, 2005). ...
It is stated that there is no certainty in the literature as to what sort of relationship between Quality Management practices and innovation exists. The literature on the relationship between Continuous Improvement (CI) and Quality Data and Reporting (QDR) -two of the practices related to quality management- and innovation is even more limited. The aim of this study is to determine the relationships between CI and QDR and innovation performance (IP). The data were obtained from the companies with ISO certificate in the manufacturing and service sectors. The model which consists of QDR, CI and IP variables was analysed with the Structural Equation Model. The IP level was above the midpoint as well. It has been seen that CI and QDR have an impact on IP. In addition, it has been determined that QDR has a mediating role in the effect of CI on IP.
... Communication and feedback make stakeholders feel appreciated and motivates them to contribute to quality objectives. Supplier relations management is essential in supporting effective supplier selection and integration (Dahlgaard et al., 2008). Strategic planning needs to be adopted at all stages of the supply chain in order to work out the right approach. ...
The state of organizational supply chain performance has attracted great attention to organizations in their endeavour to create superior structures and systems to guarantee shareholder wealth maximization. An efficient and effective supply chain framework will reduce wastages and optimally grasp opportunities in the best interest of investors. Poor supply chain performance represents over 60% of the challenges facing the global and local manufacturing industry and remain a major hurdle in securing superior firm performance. The study assessed the influence of TQM on supply chain performance for manufacturing and Allied firms listed at NSE, Kenya. Specifically, the study sought to assess the effect of strategic quality planning, supplier relations management, management commitment and customer focus on Supply Chain Performance. The guiding theories included Deming’s Quality Improvement Theory, Goldratt’s Theory of Constraints and Supply Chain Operations Reference (SCOR) Model. The descriptive survey research approach was used to carry out the study. A semi structured questionnaire helped in primary data collection. On the other hand, secondary data was reviewed using a document review guide. Data collection covered the period between 2013/2014 and 2017/2018 financial years. Quantitative and qualitative analysis techniques were employed. Quantitative techniques were included descriptive and inferential statistics. In particular, the multiple regression analysis aided in testing the hypotheses. From the regression analysis results, all the null hypotheses were rejected as all the TQM variables were found to influence supply chain performance. The p-value for strategic quality planning (p=0.014) is less than 0.05 level of significance which informs a conclusion that strategic quality planning has a positive effect on supply chain performance. The p- value for supplier relations management (p=0.005) is less than 0.05 level of significance which informs a conclusion that supplier relations management has a positive effect on supply chain performance. The p value for customer focus (p=0.017) is less than 0.05 level of significance which informs a conclusion that customer focus has a positive effect on supply chain performance. The p value for management commitment (p=0.004) is less than 0.05 level of significance which informs a conclusion that management commitment has a positive effect on supply chain performance. The Coefficient of Determination (R Square) stood at 0765. This meant that 76.5% of variation in supply chain performance was influenced by variation in the independent variable that is total quality management practices and its constituent variables: Strategic Quality Planning, Supplier Relations Management, Customer Focus and Management Commitment. To that effect, only 23.50% of variation in supply chain performance was explained by other factors not included in the model. Although supplier relations management was deeply entrenched, the study recommends further improvement of the framework of supplier engagement to quality initiatives which was found to be only moderately practiced. The study recommends further improvement of customer relations management function to ensure timely and effective handling of customers concerns and feedback to suppliers. The study recommends regular market research to effectively monitor and respond to new market needs as they arise.
... As Berry [72] explained: the TQM process is a total corporate system with the goal of meeting and exceeding customers' expectations and reducing costs. The implementation of TQM involves the whole organization so that researchers can understand the activities of each individual at each level [73]. Madu [62] also defined TQM "as an organization-wide quality program to continuously improve products and services delivered to customers by developing supportive organizational culture and implementing statistical and management tools". ...
Bearing in mind the environmental corrosion primarily triggered by the service sector, as well as the lack of studies detecting the factors that enable an organization to deal with this concern, the aim of this study is to analyze the impact of total quality management (TQM) practices on corporate green performance (CGP) and to investigate the causal relationship between total quality management practices and corporate green performance. This research also explores the mediating role of organizational culture (OC) within the relationship between TQM practices and CGP. In particular, this study is based on the MBNQA model, institutional theory, and green theory. The researchers collected data from 369 participants across 123 large and medium-sized private firms in the health sector in Pakistan. The structural analyses revealed the significant and positive impact of TQM practices on CGP. This demonstrates that TQM practices substantially augment organizational competencies to achieve green performance objectives. TQM practices have also had a positive and significant impression on organizational culture; furthermore, a parallel impact is seen between OC and CGP. Finally, OC is shown to have positively and significantly mediated the relationship between TQM and CGP. This study’s contextual analysis suggests that TQM is an equally important factor in accomplishing CGP objectives for both large and medium-sized firms.
This study investigated the role of Kaizen in the effectiveness of the Amhara Metal Industry and Machine Technology Development Enterprise in Ethiopia, as perceived by its employees. To this end, the study examined employees’ perceptions of the practice and utility of Kaizen, the relationship between Kaizen and organizational effectiveness, and the role of job performance and affective commitment in mediating the effect of Kaizen on the enterprise’s effectiveness. The study employed an embedded mixed methods design, with documentary data playing a supportive role alongside the survey data. It involved 247 participants, who were recruited using a systematic random sampling technique to complete a questionnaire. The data were analyzed using both descriptive statistics (mean and standard deviation) and inferential statistics (one-sample t-test, correlation coefficient, confirmatory factor analysis, and structural equation modeling). According to employees’ perceptions, although the practice of Kaizen within the enterprise was found to be poor, Kaizen showed a significant relationship with both employee affective commitment and job performance, as well as with the effectiveness of the enterprise. Moreover, Kaizen accounted for approximately 44% of the enterprise’s effectiveness, 37% of employee job performance, and 20% of employees’ affective commitment. Given that the poor implementation of Kaizen still explained such a significant proportion of the enterprise’s effectiveness, it is plausible to conclude that its proper application could make a substantial contribution to productivity and profitability.
تهدف هذه الورقة العلمية الى التعرف على واقع جودة التعليم في كلية طرابلس للعلوم والتقنية ومستوى اهتمام واحاطة الكلية بابعاده الاساسية والتحقق من دور وعلاقة وتاثير جودة التعليم في تعزيز التنمية المستدامة مع وضع اطار نظري لذلك،تم استعمال استبانة اعتمدت مقياس ليكرت وقد وزعت على عينة قصدية من 24 استاذا شملت بعض رؤساء الاقسام والتدريسيين وجرى احتساب النتائج بالبرنامج الحاسوبي المتقدم spss فضلا عن تحليل الاوساط الحسابية ،وتم اثبات فرضيتي العلاقة والتاثير ،وبناء استنتاجات وتوصيات في ضوئها ومن اهمها انه ينبغي على الكلية المبحوثة تعميق نهج ادامة العلاقات المترابطة بين جودة التعليم وابعاده من جهة والتنمية المستدامة من جهة اخرى ولاسيما في عصر التحول الرقمي الذي يشهد مغادرة الاساليب التقليدية نحو رأس المال الفكري وادارة المعرفة والتفاعل بمستوى مرموق من الموثوقية عبر العلاقات الرقمية الشبكية ونشر ثقافة الجودة ومناهج جودة التعليم لما لها من آثار جلية في التنمية المستدامة وتحقيق وتحسين الاداء العالي.
كلمات مفتاحية : جودة التعليم .التنمية المستدامة . التحول الرقمي . الموثوقية .
The study mainly concentrates on entrepreneurial success and decision-making
power and processes in a developing country like India. The study used qualitative
and quantitative methods, adopting semi-structured interviews conducted with
entrepreneurs in Dehradun City, Uttarakhand, India. The findings of the study
were analyzed using SPSS version 23. The study focused on the following aspects:
socio-economic characteristics of the entrepreneurs, problems faced by entrepre�neurs at various levels such as family, financial, gender disparities, and education,
as well as legal challenges encountered by the entrepreneurs. The significance of
the study lies in how entrepreneurs, with the support of Artificial Intelligence, cope
with problem-solving, risk identification, and decision-making processes. The study
emphasizes that AI can play a vital role in improving both the entrepreneurs' lives
and their businesses. This study can contribute to enhancing the future perspectives
of AI and entrepreneurship-related asp
The paper presents a confirmed case of a factory in the west of the country, where the stochastic modeling generated by the software was implemented into SAP. This project was born out of necessity. Thus, to keep the processes under control and contribute to their improvement, they must be monitored, measured and analyzed regularly. As long as the main process indicators are monitored, the need to take corrective or improvement actions (whether reorganization or additional investment is needed) can be detected in time so that the company’s performance does not decrease to the level where the customer is no longer satisfied of the quality of the delivered products or too high non-quality costs appear that will no longer allow the achievement of the established objectives (Besterfield, D. H. et al., 2011). The program is presented in detail, starting with the introduction of collected data, the processing and generation of indicator graphs. The indicators have high accuracy and greatly help in making decisions. Finally, an improvement in production can be observed following the use of this software (Bourne, M., & Bourne, P., 2012). The purpose of our study is to create a stochastic mathematical model. Starting from a specific condition in SMEs from Romania, this study presents possibilities of innovation in operational structures specialized in quality monitoring, traceability and statistical control based on integrated modules in general software. The innovation process is based on data collected and monitored in real-time from the manufacturing process in conditions where the system ensures quality compliance at all stages of production. Through its modern functionalities, blockages are eliminated, waste of time is avoided, materials and money are saved, and it strengthens the business partnerships and the company’s position in the market. Results regarding particular implementations are preserved. Data is collected and monitored in real-time and the system ensures quality compliance at all stages of production.
The quality examination of Indian higher education institutions plays a crucial role in ensuring the delivery of high-quality education to students. This analysis is important in a country like India, which has a large and diverse higher education system. In this chapter, the authors explore the past and present efforts made by various accreditation agencies and organizations in India to maintain and enhance the quality of education in higher education institutions. In order to provide students with high-quality instruction and track any decline in the availability of higher education, several quality control and education assessment units were established in India. This integration between academic learning and the corporate world ensures that students are equipped with the necessary skills and knowledge to excel in their fields. By examining the establishment of quality control units, the role of accreditation agencies, and the impact of accreditation on educational standards, the authors aim to provide a comprehensive understanding of the quality examination process in Indian higher education.
This study aims to investigate the existing link between Total Quality Management (TQM) and Sustainability, consistent with the Triple Bottom Line (TBL) approach. For this purpose, a Systematic Literature Review (SLR) was carried out, which resulted in a corpus of 139 scientific articles covering the period from 1996 to 2023. Two research questions were answered: (1) What are the main research methodologies adopted in literature to analyze the relationship between TQM and Sustainability? (2) Which are the mostly used CSFs of TQM for achieving Sustainability? Based on this analysis, a thorough explanation of why TQM can be considered the catalyst of Sustainability is presented. The results indicate how four CSFs of TQM, which are Human Resources Management ‘HRM’, ‘Process management’, ‘Customer Focus’ and ‘Continuous Improvement’, recur and intersect with each other in literature. Finally, from a managerial perspective, this research represents a significant contribution in establishing the importance of a TQMoriented management approach to achieve Sustainability, providing insights and understanding to guide managers/decision-makers to enhance sustainability in quality improvement processes.
Özet: Kalite kavramı, endüstriyel süreçlerin ve ürünlerin iyileştirilmesine odaklanan bir perspektifle tarihsel olarak gelişmiştir. İlk başlarda, kalite kontrolü - muayene yaklaşımı benimsenmiş ve üründe ve üretim süreçlerindeki hataları tespit etmek amacıyla kullanılmıştır. Zamanla kalite anlayışı genişlemiş, sadece kontrol etmek değil, planlama-uygulama ve kontrolü birlikte ele alan kalite yönetimi ile müşteri memnuniyetini ve sürekli iyileştirmeyi hedefleyen bir yaklaşım haline gelmiştir. Dijitalleşme ve Endüstri 4.0 dönemiyle birlikte kalite anlayışı yeniden önemli bir değişim geçirmiştir ve Kalite 4.0 kavramı ortaya çıkmıştır. Kalite 4.0, teknolojik ilerlemelerin kalite yönetimine entegrasyonunu vurgular ve ürün ve üretim süreçlerinde veri analitiği, yapay zeka, nesnelerin interneti (IoT) gibi Endüstri 4.0 araçlarının kullanımını içerir. Bu çalışmanın amacı Kalite 4.0’ın getirdiği yeniliklerin, avantaj ve uygulamadaki zorlukların sunulmasıdır. Çalışmada öncelikle kalite kavramı ve kalite anlayışının tarihsel değişiminden bahsedilmiştir. Ardından endüstri 4.0 kavramı ve kaliteye etkilerine değinilmiştir. Son olarak dijitalleşme teknolojilerinin kalite yönetimine etkileri ve Kalite 4.0’ın boyutları, sunduğu avantajlar ve uygulanmasındaki engeller ele alınmıştır.
Anahtar Kelimeler: Kalite, Dijitalleşme, Endüstri 4.0, Kalite 4.0
Актуальність статті зумовлена необхідністю виявлення та аналізу провідних тенденцій розвитку публічно-приватного партнерства у професійній освіті європейських країн для їх урахування в налагодженні державно-приватного партнерства в системі професійної освіти України. Метою статті є виявлення й аналіз провідних тенденцій розвитку публічно-приватного партнерства у професійній освіті європейських країн; з’ясування можливостей їх урахування у вітчизняній практиці налагодження державно-приватного партнерства у сфері професійної освіти. Методи: вивчення наукових джерел, законодавчих, нормативно-правових документів, емпіричних даних щодо публічно-приватного партнерства у професійній освіті – для виявлення його провідних тенденцій розвитку в європейських країнах; формування висновків і рекомендацій. Результати: на основі аналізу сучасних законодавчих, нормативно-правових документів, наукових джерел, емпіричних даних виявлено та проаналізовано провідні тенденції розвитку публічно-приватного партнерства у професійній освіті європейських країн: розширення учасників партнерства і розвиток його нових форм; вплив партнерства на підвищення якості професійної освіти; розроблення спільно з партнерами навчальних програм відповідно до вимог ринку праці; збільшення обсягів фінансування професійної освіти шляхом інвестицій державного та приватного секторів, а також міжнародних організацій тощо. Висновки: провідні тенденції розвитку ППП у професійній освіті європейських країн орієнтовані на: підвищення ефективності взаємодії між навчальними закладами, державними та приватними установами, громадськими, професійними й міжнародними організаціями; залучення малих, середніх і великих компаній до процесу розроблення нових кваліфікацій, стандартів, навчальних програм, впровадження інноваційних технологій професійного навчання; забезпечення рівного доступу до професійної освіти, робочих місць на ринку праці; збільшення фінансової підтримки навчальних закладів та підприємств, які здійснюють професійне навчання студентів тощо. Сформульовано пропозиції українським закладам професійної освіти для налагодження державно-приватного партнерства (ДПП), а саме: забезпечення ефективної комунікації між учасниками партнерства – для обміну досвідом і спільного використання ресурсів; визначення чітких умов, зобов’язань і ризиків між партнерами – для підвищення рівня їхньої відповідальності за якість реалізації проєктів ДПП; вдосконалення механізмів контролю та оцінювання результатів співпраці – для своєчасного коригування напрямів розвитку партнерства; збільшення обсягів фінансової підтримки проєктів ДПП – для забезпечення стабільного функціонування закладів професійної освіти на основі додаткових ресурсів; розширення участі громадськості в реалізації проєктів ДПП – для підвищення престижності професійної освіти та її впливу на відновлення України в повоєнний час тощо.
Pendidikan Peradaban Memuliakan Kehidupan adalah Kumpulan
Artikel Bimbingan Guru, Tenaga Kependidikan, dan Peserta Didik Pendidikan Agama Buddha.
The rapid growth of information and technology has encouraged all organizations including school organizations to adopt a quality management called Total Quality Management (TQM). The practice of TQM in Malaysian and Indonesian schools shows similarities and differences. Therefore, this research seeks to explore some of the TQM models and elements that are applied in Malaysian and Indonesian schools. Using a qualitative literature study approach, this study uncovers the models and elements of TQM practiced in Malaysian and Indonesian schools. The TQM models found are the Deming model (PDCA), Quality Circles (QC), Total Quality Control (TQC). The elements of TQM that are practiced include leadership, employee commitment, continuous improvement, employee involvement, training, and customer satisfaction. The difference is that the TQM that is practiced in Malaysian schools found the Crosby "zero defect" model, meanwhile, in Indonesian schools found the Control Chart (CC) Model. The TQM element in the form of problem solving in Malaysian schools is proven to be able to train students' thinking skills, creativity, and innovation. Therefore, Indonesian schools need to adopt it in classroom learning.
Modern companies are operating under economic conditions resulting from the global crisis. This situation forces organizations to constantly look for solutions to increase the efficiency, productivity, and flexibility of processes, including manufacturing. In practice, this means implementing solutions based on the Lean Management philosophy. These solutions aim to eliminate waste in various spheres and areas of business operations. Concerning manufacturing companies and manufacturing processes, wastage includes overproduction, underproduction, downtime, machine breakdowns, maintaining unnecessary inventory, or prolonged search for tools and materials. This article aims to analyze the causes of low OEE indicator and its improvement based on a new model of maintenance and overhaul of the machinery fleet in the example of an automotive manufacturing company. Based on the analysis, observations, and interviews with employees documented: the calculation of production capacity calculation of the number of correctly produced strips in the period before the introduction of the new plan for maintenance and overhaul of the equipment used on the KP production line, calculation of the OEE indicator for the entire production process on the KP line, creation of a list of failures occurring at the building and vulcanizing stations, as stations constituting a bottleneck in the production process, calculation of the OEE indicator for machines at the building and vulcanizing stations, categorization of machines and creation of a new model for maintenance and overhaul of the equipment used on the KP production line.
Background:
The industrial Internet represents a fundamental infrastructure for future digitalization, networking, intelligent change, and innovation in the manufacturing industry. In this study, an index system was constructed to evaluate the maturity level of the industrial Internet in the building materials industry.
Method:
Based on factor analysis and the entropy weight method, we constructed a method of evaluating the maturity level of industrial Internet for building materials companies. Specifically, an industrial Internet maturity evaluation index system for building materials companies was established through factor analysis, and the weights of various evaluation indexes were assigned using the entropy method. In our study, 59 representative building materials companies were selected as research samples, and empirical research was conducted. Thereafter, one company was selected to verify the evaluation model. Finally, the comprehensive scores and rankings of the 59 building materials companies and their individual scores were calculated.
Results:
This study identified seven key indicators for assessing industrial Internet maturity in the building materials industry: data analysis and usage, information network facilities, intelligence level of the system, smart device networking, comprehensive integration, safety management digitization rate, and R & D digitization rate. The study indicated that the majority of large-scale building materials companies were at a 2-star level of industrial Internet maturity, indicating an overall primary stage. The study revealed that information network infrastructure had a relatively high level, but comprehensive integration and data analysis capacity were comparatively weak. Moreover, the R&D digitalization rate and the safety management digitalization rate showed consistent development levels.
Research implication:
This study introduces the first maturity model for the industrial internet in the building materials industry, guiding government decision-making and providing self-assessment direction for companies. It aims to effectively address the industry's challenges of high energy consumption, emissions, labor shortages, and low efficiency.
Despite the many product development techniques available today, manufacturers under pressure to reduce time to market while keeping up with stricter regulatory demands are struggling more than ever with their product development processes. Here I list a selection of the most important and frequently encountered problems and challenges from my consulting practice checked with literature, as well as practical recommendations for improvement. While in specific situations some project management techniques prove better suited than others, overall product development success seems more dependent on the organization's willingness and ability to learn and adapt rather than on the specific technique chosen.
Improvements to business processes influence the quality of services with which the customer is provided. This principle is the basis of the Total Quality Management approach. This paper presents a systematic literature review carried out in order to identify the most commonly used models in service companies to manage their internal processes. In addition, the type/size of companies that most frequently use these models are identified to find gaps in such utilization to contribute to the service science field. The review process made it possible to identify 1507 studies, 74 of which were eventually classified as primary studies. The results showed that the most widely used models are the European Foundation for Quality Management (EFQM) for organisational management, and the Capability Maturity Model Integration for Services (CMMI-SVC), which is employed to determine the organisation’s maturity, evaluate processes and improve services. The use of ISO/IEC 20000 standards for IT service management and ISO/IEC 9001 for product and service quality management was also identified, as were proposals such as the ITIL framework with best practices in IT service management. With regard to the type of organisations that implement these solutions, large companies prevail and small and medium-sized enterprises (SMEs) are underrepresented.
In this paper, we aim to analyse the stage of innovation in business processes, to highlight the major themes related to the Business Process Management, and to analyse which are the criteria that must be taken into account by companies that want to implement a program to improve the business processes they already use or by companies that are new to the market and want to start their activity using advanced technologies that allow them to be dynamic and flexible. The main purpose of this paper is to investigate the business benefits of implementing Robotic Process Automation (RPA) and find the key factors that help such implementations succeed. The data sources are both primary and secondary and for the qualitative research, we mainly used primary data, collected through structured and semi-structured interviews with RPA specialists. The main characteristics associated with RPA projects and the typical phases that must be followed to implement a robot for a customer were discovered based on the interviews. The paper also presents the properties and attributes of processes that can have a positive impact on the successful implementation of RPA projects, focusing on how these properties should be used for the best results.KeywordsRobotic Process AutomationBusiness ProcessProcess AnalysisBusiness Process ManagementProcess Mining
Sustainable operational excellence (OPEX) initiatives result in a competitive advantage by optimising the use of resources, contributing to profitability, and leading to expanded growth of organisations. OPEX being a practice-led initiative has no standard framework leading to sustainable OPEX efforts in organisations. In this study, we employ the Design Science Research (DSR) approach to develop a framework to assess the sustainability of OPEX initiatives in an organisation. The proposed framework evaluates OPEX initiatives based on operational, economic, environmental, and social sustainability criteria. Besides, the enablers for the sustainability of OPEX initiatives are identified. The enablers, as well as multidimensional assessment criteria of OPEX initiatives, help the organisation develop a methodological approach for implementing sustainable OPEX solutions. The current success rate for OPEX initiatives in organisations has been dismally poor, and the proposed framework will help improve the success of OPEX efforts. Practitioners can use the proposed framework first to assess their organisational readiness in terms of enablers before implementing OPEX initiatives and evaluate qualitatively and quantitatively to obtain a multidimensional perspective for sustainable solutions. The frameworks proposed in prior studies are predominantly conceptual. This study used the DSR methodology to demonstrate the validity of the proposed framework.
Manufacturing industries have long viewed lean practices as a solution to reduce costs and respond to customer demands because it eliminates waste while requiring fewer resources. This study evaluates the literature on lean practices and reports on different lean practices for manufacturing industries. The topic is studied through a review of similar research papers. In addition, a literature review of lean practices has been carried out based on online data sources of well-known publishers. Finally, 95 related research studies and books from various publications have been reviewed. This study finds that lean practices (LP) improve the operational performance of manufacturing organizations in developed countries. A comprehensive list of 40 lean practices has been compiled from the reviewed literature. The majority of the research work in the study comes from the United States. The study found that lean practices research has become more widespread after 2007 in India. This review concludes that there is a need to find the effect of lean practices on the operational performance of manufacturing industries in developing countries such as India specially in the northern part of India. This research could bring fresh insights into lean practices for academicians and manufacturing managers. This article is expected to pave the path for future research and development in India's manufacturing industries in the realm of lean methods.
Liczba rodzajów benchmarkingu przytaczanych w literaturze przedmiotu dowodzi nie tylko dużego zainteresowania badaczy tym zagadnieniem, lecz także nieusystematyzowania zagadnień teoretycznych w obszarze klasyfikacji i typologii benchmarkingu. Podziały benchmarkingu cechuje pewien brak spójności i naruszenie obowiązujących reguł logicznych. Skutkiem tego jest duża liczba jego klasyfikacji i typologii utrudniająca prawidłowe zrozumienie istoty poszczególnych jego rodzajów i wykorzystanie teorii benchmarkingu w praktyce gospodarczej. Celem artykułu było uporządkowanie klasyfikacji i typologii benchmarkingu z zastosowaniem zasad poprawności podziału logicznego pojęć. Wykorzystano dedukcyjne metody pracy naukowej, które pozwoliły na rekonstrukcję wiedzy wywodzącej się z badanej literatury i wyprowadzanie wniosków istotnych do osiągnięcia celu. Ze względu na ograniczenia objętościowe został pokazany mechanizm tworzenia poprawnych podziałów logicznych. Najprostszym podziałem benchmarkingu zapewniającym ex definitione poprawność jest podział dychotomiczny. Opracowano dychotomiczne podziały logiczne benchmarkingu według wybranych kryteriów, tj. podmiotu, branży, przedmiotu, rodzaju danych, stopnia sformalizowania, zewnętrznego wsparcia, częstotliwości oraz relacji między partnerami w benchmarkingu. Biorąc po uwagę dużą liczbę klasyfikacji i typologii benchmarkingu w literaturze przed-miotu, uznano za właściwe wyróżnienie benchmarkingu wewnętrznego i zewnętrznego jako dwóch pod-stawowych klas. Pozostałe rodzaje benchmarkingu mieszczą się w tych dwóch kategoriach. Benchmarking wewnętrzny i zewnętrzny (podzakresy otrzymane w wyniku podziału logicznego według kryterium pod-miotu) można poddać następnym podziałom ze względu na kolejne kryteria podziału, otrzymując wielostopniową klasyfikację lub typologię benchmarkingu. Przedstawione w artykule propozycje uporządkowania zagadnień związanych z rodzajami benchmarkingu mogą przyczynić się do rozwoju teorii benchmarkingu przez kształtowanie prawidłowej wiedzy w tym zakresie.
Modular building systems (MBS) and Origami are two emerging methods used in current construction practice. Origami is directly associated with the principles of the ancient Japanese art of paper folding, characterised by high morphological possibilities and ultimately creates foldable structures with tuneable mechanical properties. However, there is a lack of knowledge on the structural behaviour of origami for architectural engineering applications. MBS is a volumetric prefabricated construction technique enhancing productivity in construction. In this paper, a modular unit is designed which employs origami techniques. The roof and floor panels of the modular units formed with steel joists were substituted with origami sandwich panels, while corner posts were substituted with origami columns. The origami-like foldable system demonstrated superior efficiency in constructability, being highly compact during transportation and requiring few operations for the in-situ installation. The structural performances of the developed and foldable modular units were assessed through finite element analysis. It was found that, without increasing the self-weight of the system, the design of origami-like modular units can be tuned for high structural performances and various structural sizes, which can impact the usability of space and the aesthetics of architecture. While this is a preliminary study and physical testing is needed, the positive results open the possibility of exploring highly deployable modular structures of novel shapes that can be employed during post-disaster and emergencies (Covid-19).
Stratejik İKY, kuruluşlarda sürdürülebilir rekabet avantajı sağlanması için insan faktörünün işletme süreçlerinde en önemli faktör olarak görülmesini önermektedir. Bu süreçler arasında işletmelerde uygulanan kalite mükemmelliği süreçleri de bulunmaktadır. İlk kez yapılan bu çalışmanın amacı Türkiye’deki kuruluşlarda EFQM modeli kullanımı ile Stratejik İKY uygulamaları arasındaki ilişkinin araştırılmasıdır. EFQM modeli uygulayan ve uygulamayan 260 işletmenin orta, üst düzey yönetici ve genel müdürlerine bir anket yapılmıştır. Bu çalışmada, Türkiye'de EFQM modelinin yayılımı konusunda tek yetkili kuruluş olan Türkiye Kalite Derneği (KalDer)’nin toplam 732 üyesinden 260 işletme araştırmaya katılmıştır. Stratejik İKY ile ilgili sonuçlara kurumsal teori açısından bakıldığında, EFQM modelinin kullanılmasıyla araştırmada seçilen stratejik İKY uygulamaları arasında pozitif ve anlamlı ilişki bulunmuştur (H1). EFQM modeli kullanma süresi ile seçilen stratejik insan kaynakları uygulamaları arasında yine pozitif ve anlamlı ilişki bulunmuştur (H2). Bu araştırma sonuçları, EFQM modeli kullanılmasının işletmelere kurumsal düzeyde katkı yapabileceğini göstermektedir. Ancak işletmelerin kalite kültürünü içselleştirmek yerine şekilciliğe kaçarak normatif ve özellikle baskıcı eş biçimlilik sebebiyle kalite mükemmelliği modellerini benimsemiş olma riski de dikkate alınmalıdır.
The concept and the practices of Kansei Engineering as a way to “measure” emotions—Flow Kansei Engineering to evaluate the changes of the emotional status over the time—Practical experiences and results.
Shop floor management encompasses specific activities on the production floor and elsewhere in the factory, with the aim of creating a clear, safe, stable, and actionable workflow.
This chapter aims to introduce the parametric representation of the Type-2 interval and its ranking. This chapter also wishes to derive the optimality criteria of the imprecise unconstrained optimization problem in a Type-2 interval environment with these concepts. For this purpose, at first, by recapitulating the idea of Type-2 interval introduced by Rahman et al. (Rahman MS, Shaikh AA, Bhunia AK (2020d)), the parametric representation of Type-2 interval is proposed. Then an order relation on the set of Type-2 intervals is introduced. Using this order relation, the maximizer and minimizer of an unconstrained Type-2 interval-valued optimization problem are defined. Then the optimality conditions (both necessary and sufficient) for the said optimization problem are derived. Finally, the obtained optimality results are illustrated by some numerical examples.KeywordsType-2 interval parametric formType-2 interval Order relationOptimizerType-2 interval optimization
This paper aims to understand the international experience, most new policies relevant to industrial pollution control technology envisage by the environmental protection agency. This paper includes some countries’ affairs, which have efficiently implemented cleaner technologies in developed nations like the United States of America, the United Kingdom, France, Canada, Norway, and Japan. This exercise may help India draw successful lessons to implement and support efficient driving forces and remove those barriers that impede adopting cleaner technology in large, medium, and small firms in India.KeywordsCleaner technologyCo-processingCo-generationProcess modificationEnergy conservation
There have been inconsistent findings in the literature concerning the relationships between quality management and sustainable performance. Hence, this research has prompted a further investigation of the effect of other variables that may better explain the nature of these links. The main purpose of this study is to investigate the mediating and moderating effects of organizational excellence and environmental regulation and
policy (ERP), respectively, on the relationship between total quality management (TQM) and sustainable performance (SP). Human resources management (HRM), service design (SD), information and analysis (IA), continuous process improvement (CP), benchmarking (BM), management leadership (ML), and quality assurance (QA) as TQM elements considered in this study were mediated and moderated with their respective relationships with sustainable performance. Questionnaires were distributed to 303 Malaysian food and beverage companies. 98 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that effective BM, CPI, SD, QA, and IA as TQM elements have a positive and significant effect on sustainable
performance on one hand and organizational excellence as a significant mediator of ML, CPI, SD, HRM, and IA to sustainable performance on another hand. In contrast, the results indicated an insignificant moderating effect of environmental regulation and policy on the relationships between TQM practices and sustainable performance. This study supported
the premises of the contingency and the institutional theory by reaffirming the importance of excellence for any successful strategic implementation in enhancing sustainable performance through the implementation of quality practices. The developed framework of this study can be employed by policy and decision-makers. Managers in the industry should consider the importance of this model when implementing any practice in the future. For future research, it is recommended that a longitudinal study is carried out to evaluate the impact of TQM, organizational excellence, and ERP on SP.
TQM (Total Quality Manajemen) merupakan suatu pendekatan filosofi berbasis budaya dalam sistem manajerial pada organisasi yang mengutamakan kualitas dalam mencapai keberhasilan dengan cara memuaskan pelanggan. TQM dalam dunia bisnis terbukti menuai peningkatan hasil yang signifikan, termasuk usaha kecil dan menengah. Salah satu usaha yang mengaplikasikan TQM ini adalah Warung Pecel Power Ranger di Tegal Basar Jember. Warung tersebut berorientasi pada kepuasan pelanggan, dalam hal ini para pembeli, sehingga tetap eksis dan ramai dikunjungi konsumen di tengah perbagai pecinta kuliner di Jember. Warung tersebut menurut hemat penulis termasuk warung yang telah melakukan inovasi dan perubahan terus menerus dengan pendekatan TQM.Tujuan penelitian ini adalah mendeskripsikan implementasi TQM dan inovasi strategi pemasaran dalam usaha mikro yang berfokus pada kepuasan pelanggan. Metode penelitian ini menggunakan pendekatan kualitatif, yang berkenaan dengan fenomena di lokasi penelitian berdasarkan pengamatan dan wawancara. Hasil penelitian menunjukkan bahwa warung pecel tersebut telah menerapkan TQM sehingga tampak ramai pembelinya. Indikator TQM yang diterapkan terdiri dari a). fasilitas; bersih, sederhana, nyaman. b). produk; rasa khas dan terjangkau. c).pelayanan; komunikasi santun, ramah, cepat dan tanggap. d). jaminan; setiap pembeli yang memberikan masukan atau komplain terhadap layanan atau produk yang tidak sesuai akan diganti. bersikap empatik merupakan inovasi strategi layanan jasa yang berupa perhatian dan kepedulian terhadap konsumen yang selalu dilakukan dengan ucapan salam dan ucapan terima kasih, menjawab salam, selalu tersenyum dan menyimak permintaan pelanggan
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