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Ecosystems – Die Zukunft kollaborativer und kompetitiver Beziehungen

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Abstract

Globalisierung, Urbanisierung und Digitalisierung sind Megatrends, die das aktuelle Zeitalter charakterisieren und den Arbeitsalltag beeinflussen. Sie werden als Externalitäten wahr-genommen, die in den Vorstellungen der Menschen auf die Menschen wirken. Bei genauerer Betrachtung kann allerdings festgestellt werden, dass die Konzepte von Menschen entwickelt wurden, durch Menschen geprägt und durch sie verarbeitet, interpretiert und bewertet werden. Es sind Erscheinungen, die auf das Engste mit den Menschen verknüpft sind. In Diskussionen, die darauf abzielen, den genannten Megatrends proaktiv und mit Mitgestaltungswille zu begegnen, taucht immer öfters der Begriff Ecosystem auf. Er impliziert ein Zusammenspannen von Individuen und Organisationen in einem globalen, oftmals urbanen und nicht selten digitalen Umfeld über Organisationsgrenzen hinweg mit dem Ziel, mit vereinten Ressourcen ein gewünschtes Ergebnis zu erzielen. Vorliegendes White Papier beabsichtig, das Thema Ecosystems zu erschliessen. Es werden Schlüsselbegriffe definiert, zentrale Punkte ausgeführt sowie Relevanz und Implikationen dargelegt.

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In today's fast-changing competitive environment, strategy is no longer a matter of positioning a fixed set of activities along that old industrial model, the value chain. Successful companies increasingly do not just add value, they reinvent it. The key strategic task is to reconfigure roles and relationships among a constellation of actors--suppliers, partners, customers--in order to mobilize the creation of value by new combinations of players. What is so different about this new logic of value? It breaks down the distinction between products and services and combines them into activity-based "offerings" from which customers can create value for themselves. But as potential offerings grow more complex, so do the relationships necessary to create them. As a result, a company's strategic task becomes the ongoing reconfiguration and integration of its competencies and customers. The authors provide three illustrations of these new rules of strategy. IKEA has blossomed into the world's largest retailer of home furnishings by redefining the relationships and organizational practices of the furniture business. Danish pharmacies and their national association have used the opportunity of health care reform to reconfigure their relationships with customers, doctors, hospitals, drug manufacturers, and with Danish and international health organizations to enlarge their role, competencies, and profits. French public-service concessionaires have mastered the art of conducting a creative dialogue between their customers--local governments in France and around the world--and a perpetually expanding set of infrastructure competencies.
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