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Gestão & Produção, 27(2), e5147, 2020 | https://doi.org/10.1590/0104-530X5147-20 1/20
ORIGINAL
ARTICLE
Brazilian sugarcane agro-industry human
resources’ management: strategies to increase
work intensity
A gestão de recursos humanos no complexo agroindustrial
canavieiro brasileiro: estratégias para aumentar a intensidade do
trabalho
Leonardo Ferreira Reis1 , Francisco José da Costa Alves2
1Universidade Federal de Itajubá – UNIFEI, Instituto de Ciências Puras e Aplicadas, Engenharia de Saúde e
Segurança, Itabira, MG, Brasil. E-mail: leofreis@unifei.edu.br
2Universidade Federal de São Carlos – UFSCar, Centro de Ciências Exatas e de Tecnologia, Departamento de
Engenharia de Produção, São Carlos, SP, Brasil. E-mail: chiquinho@dep.ufscar.br
How to cite: Reis, L. F. & Alves, F. J. C. (2020). Brazilian sugarcane agro-industry human resources’
management: strategies to increase work intensity. Gestão & Produção, 27(2), e5147.
https://doi.org/10.1590/0104-530X5147-20
Abstract: The sugarcane agro-industry complex of São Paulo State, Brazil, has undergone
significant technical and organizational changes over the last two decades. The harvest
mechanization process increased the work productivity and reduced drastically the workforce
employed in the sector, requiring modern human resources practices to manage work in this new
technical basis. The objective of this study is to analyse how the São Paulo state sugarcane
complex human resources management (HRM) practices can increase the work intensity in
agricultural production. The primary data of this study was obtained with a questionnaire applied
to 38 HR managers of sugarcane companies and with 18 semi-structured interviews to the sector
workers and managers. The payment based on production is a traditional HRM strategy in the
sector to increase productivity, and its efficiency is conditioned to the capacity of the managers
to recruit and control the workforce. Therefore, in this article, the analysis focused on payment,
recruitment and training programmes. Data analysis indicate that, generally, the HRM practices
logic is to reward workers with higher productivity levels and punish those who flee from behavior
patterns and commit deviations of quality. Even so, the heterogeneity HRM structure in sugarcane
agro-industry is evident, since companies with different types of management have specific
priorities. The central conclusion is that the work intensification still can be an issue in sugarcane
agro-industrial complex as the variable remuneration is used to punish and reward workers based
on quality and productivity indicators. The effects of this intensification process for machine
operators health must be analyzed in further researches.
Keywords: Human resources management; Agricultural HRM; Working conditions; Payment
based on production; Variable remuneration; Work intensification process.
Resumo: O complexo agroindustrial canavieiro do Estado de São Paulo, Brasil passou por
mudanças técnicas e organizacionais significativas nas duas últimas décadas. O processo de
mecanização da colheita aumentou a produtividade do trabalho e reduziu drasticamente a força
de trabalho empregada no setor, exigindo modernas práticas de recursos humanos para gerir o
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trabalho nesta nova base técnica. O objetivo deste estudo é analisar como as estratégias da
gestão de recursos humanos (GRH) do complexo canavieiro paulista são utilizadas para
aumentar a intensidade do trabalho na produção agrícola do setor. Os dados primários deste
estudo foram obtidos com a aplicação de um questionário a 38 gestores de RH de empresas
canavieiras e com 18 entrevistas semiestruturadas aos trabalhadores e gestores do setor.
O pagamento baseado na produção é uma estratégia tradicional de gestão de recursos humanos
para aumentar a produtividade, e sua eficiência está condicionada à capacidade dos gerentes
em recrutar e controlar a força de trabalho. Portanto, a análise deste estudo concentrou-se em
programas de pagamento, recrutamento e treinamento de trabalhadores. A análise dos dados
indica que, geralmente, a lógica das práticas de GRH é recompensar os trabalhadores com
maiores níveis de produtividade e punir aqueles que fogem ao padrão de comportamento e
cometem desvios de qualidade. Mesmo assim, a heterogeneidade da estrutura da GRH na
agroindústria canavieira é evidente, uma vez que empresas com diferentes tipos de gestão
possuem prioridades específicas. A conclusão central desse estudo é que a intensificação do
trabalho ainda pode ser um problema no complexo agroindustrial canavieiro, já que a
remuneração variável é utilizada como forma de punição e recompensa dos trabalhadores, tendo
como base indicadores de qualidade e produtividade. Os efeitos deste processo de intensificação
para a saúde operadores de máquinas devem ser analisados em pesquisas posteriores.
Palavras-chave: Gestão de recursos humanos; Agricultura; Condições de trabalho; Pagamento
por produção; Remuneração variável; Processo de intensificação do trabalho.
1 Introduction
The sugarcane agro-industrial complex (AIC) of the São Paulo state, Brazil, is a
privileged object of study due to its world importance in the production of sugar and
ethanol (Baccarin, 2017; Pitta & Mendonça, 2010). Additionally, the complex’s
importance has increased every year since it underwent a modernization process
throughout the decades of 2000 and early 2010, modifying its technical base
(Fredo et al., 2015). Despite this, few researchers in Brazil (Mundo Neto, 2013;
Scopinho, 2000; Souza, 2011) and abroad (Narendra & Bhor, 2014) have dedicated
their studies to the implications of this process for the Human Resources Management
(HRM) in the sugarcane agro-industry, or even in agriculture generally.
The recent period of expansion and modernization of São Paulo state’s sugarcane
production is marked, in structural perspective, by the maintenance of high government
investments, the impacts of world economic crises, and the participation of foreign
companies, increasing the capital concentration in the sector (Pitta & Mendonça, 2010;
Ramos, 2011).
From an organizational and technical perspective, this modernization process
changed the sugarcane production management (Souza, 2011), and accelerated the
harvesting mechanization, which accounted the harvested area for 80% in the
2012/2013 cycle (Fredo et al., 2015), replacing 59% of the manual workforce from 2007
to 2014 (Reis, 2017). The 2000’s and 2010’s harvest mechanization process was
encouraged by environmentalist political pressure against sugarcane crop burning
(Aguiar et al., 2011; Silva & Martins, 2010), and social movements denouncing
precarious working conditions in manual cutting (Alves, 2006; Silva, 2013; Silva &
Martins, 2010; Vilela et al., 2015).
The harvest mechanization process was, and still is, seen as the solution to social
and environmental impacts of the São Paulo state sugarcane production (Goldemberg,
2007; Moraes et al., 2015). It changed sugarcane production’s technical basis,
requiring modern HRM strategies to manage the large number of harvester machine
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operators recently employed and the significant number of manual workers who still
support the mechanical activities (Reis & Alves, 2015). However, some researchers
are questioning this discourse as their findings show that health problems are still
present in harvester operators and other workers who still perform manual activities in
sugarcane production (Reis, 2017; Scopinho et al., 1999; Silva et al., 2014).
Many social and technical factors, even the HRM practices, can be related to these
health problems, as they may intensify labours’ physical and mental energy levels due
to increasing productivity but reducing the workers regulation space, creating
conditions to increase accidents and illness levels in a process called work
intensification (Gollac & Volkoff, 1996; Dal Rosso, 2008). In sugarcane production, this
problem is historically related to manual cutters, which dies from exhaustion after a
hard working day exposed to inclement weather and a deadly labour rhythm (Alves,
2006; Verçosa, 2018; Vilela et al., 2015).
In mechanized operations, now predominant in all stages of the sugarcane
production process (Fredo et al., 2015), the pursuit of increased labour productivity is
required as more capital is invested in production, demanding a profitable return to the
capital immobilized in the acquired machines. It also requires managers to find different
ways to increase operators’ commitment to the machines conservation and
maintenance, thus accumulating tasks that requires greater physical and mental
energy to be spent in work process.
Some organizational mechanisms are used to achieve the machines’ economic
viability requirements, such as the shift system, which allows production day and night
(Silva et al., 2011). Other technological innovations are used to achieve these
objectives, such as the on-board computers, which provide real-time information for
managers about the machinery’s functioning, with the objective, in the sugarcane
sector, being to maintain workers under surveillance. Therefore, the new work process
technical structure in sugarcane production, based on machine predominance, needs
managerial practices to increase constantly workers individual productivity. This
necessity is motivated by the fact that while each machine has a limit in its productive
potential, humans can always create new ways to make their job with better efficiency
(Dejours, 2005).
Therefore, this study objective is to analyse how the Sao Paulo state sugarcane
complex HRM strategies are used to increase the work productivity in agricultural
production after the harvest mechanization process.
The article is structured in five topics, including this introduction, where the
modernization process is contextualized. In the second topic the last scientific findings
on this study subject are presented, discussing the payment, recruitment and training
strategies of HR managers in the sugarcane production. The next topic is dedicated to
the method description. The results are discussed in the fourth topic, called Human
Resources Management Strategies, where workers payment, recruitment and training
practices are discussed based on research findings. Finally, in the last topic, the main
conclusions are presented and some further research suggestions are proposed.
2 Theoretical foundation
Although there are many studies about the HR strategies used to manage
sugarcane manual cutters (Alves, 2006; Cover, 2011; Menezes et al., 2012; Novaes &
Alves, 2007; Silva, 2013; Verçosa, 2018; Vilela et al., 2015), few studies are directed
to understand management practices used in harvester operators (Scopinho et al.,
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1999; Salata, 2013; Silva et al., 2014), the focus of the present study. In this sense, it
is possible to remark three main HRM strategies to analyse as reference in the
sugarcane complex, the payment method, the profile searched in recruitment and the
behavioural/technical competences acquired in training programs.
Among all HRM practices, payment based on production holds the most important
position in our analysis, because in it appearance both employees and company
owners can win greater profits, but when a deeper analysis is made, social and health
issues can be observed. For workers, in short term, the income earned with higher
levels of energy expended in production let them buy more goods that their family
needs to survive. While, on the other hand, for capitalists, it is the most effective
managerial strategy to intensify workers energy expended while this process reduce
production costs and to reduce, in long term, the workers salary. But the relationship
between these two factors is not clear as, in the first view, if the workers earn higher
wages, the production costs will increase, creating an administration problem. This
happens only if the wage is paid on the working journey time basis. But if it is related
to worker productivity, the unity cost of each piece produced (and used as reference
for the salary) may decrease, as the average production time is reduced, leading to a
reduction in the final remuneration (Dal Rosso, 2008).
For sugarcane manual cutters, the production-based payment is the promise of better
wages because using this HRM strategy, the worker have the impression that their salary has
increased as he could raise his individual productivity, what do not happen as the unity value
decrease. With this remuneration method, the sugarcane manual cutters had their average
production increased by 100% from the 1990s to the 2000s decade (Alves, 2006) as the
salary decreased in the same period (Ramos, 2009). This productivity allowed sugarcane
companies to remain competitive in international market, with a social cost of many sick
workers due to the work intensification process (Alves, 2006; Silva, 2013; Verçosa, 2018;
Vilela et al., 2015). Therefore, the payment method is a central HRM strategy, and it is more
effective when management can stablish higher control levels on workforce activities, what
HR managers look for to obtain through the application of other strategies.
The recruitment and selection strategy aims to support managers, using pre-defined
indicators to hire workers with a predetermined profile that may avoid discipline
problems and have useful expertise for work productivity. Human resources literature
points that a selective hiring is a key practice to improve organizational performance
(Gerxhani & Koster, 2015; Vlachos, 2008). This strategy is historically used in São
Paulo state sugarcane AIC, mainly to choose the high qualified, but also the most
vulnerable employees (Menezes et al., 2012; Novaes & Alves, 2007), although only
few researchers tried to explain which workers characteristics sugarcane HR managers
are searching for in the harvest mechanization context (Scopinho et al., 1999).
Finally, the training programs can be used to qualify workers, to establish a
disciplined behavior and a work quality pattern (Cover, 2011; Salata, 2013), what is a
strategy to reduce workers actions that do not act positively to increase productivity.
The analysis of these practices can contribute to describe the HRM strategies used do
increase productivity in Brazilian sugarcane AIC agricultural production.
3 Method
In this study, two different methodological approaches were used. Firstly, a
quantitative analysis, included the creation and application of a questionnaire
(Appendix A), that provided general data from the HRM practices and was useful to
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make comparative analysis of the indicators in diverse categories. The qualitative
approach was used to subsidize the results of the quantitative method, by illustrating
the general analyses with concrete data from different actors of the sugarcane
production. This approach is also important to verify the contradictions inherent of the
work process in capitalism social structure, confronting the managers and workers
speech about HRM practices and their consequences to work conditions.
The primary data was collected by applying the questionnaire to sugarcane HR
managers on September 25, 2015 during the XIV Seminar of the Human Resources
Research Group in Agroindustry (GERHAI), held in Sertãozinho, SP, Brazil.
The questions were structured based on observations and interviews conducted at the
sugarcane industries, participation in meetings and events of the sector, and
information collected in the literature about agricultural HRM and the HRM in the
sugarcane agro-industrial complex (Souza, 2011).
A number of 38 HR sugarcane AIC managers, from seven different São Paulo State
administrative regions, answered the questionnaire, representing a large geographical
area, what can strength general analyses from the entire State. The data from the
questionnaires was stratified according to two management types: (A) family
management companies, with the administration based on tradition, heritage, and
personal relations, and (B) professional management companies, which started to
replace the family management companies, after the 2000s, being based on rational
assessments, meritocracy by competence, and an HRM more engaged in the company
decisions (Sánchez-Marín et al., 2017; Souza, 2011). The objective of this stratification
was to identify general and specific trends of HRM in the sugarcane AIC modernization
process. The professional management companies were the basis of this analysis, as
they generally carry out transformations followed by the others, motivated by the
continuous need to reduce costs in the inter-capitalist competition. However, by
identifying the characteristics of HRM in family management firms it’s possible to verify
the heterogeneity in the modernization process of sugarcane AIC in São Paulo.
In order to strengthen the analysis with concrete elements, qualitative information
was collected in sugarcane companies with different management types using the
methodological concepts of social investigation suggested by Thiollent (1982). Field
observations were recorded in a diary for all the 5 case studies in different sugarcane
mills. It was selected 17 actors to conduct semi-structured interviews, among them
6 agricultural managers, 5 HR managers, 2 manual workers and 4 machine operators.
All these recordings were transcribed and systematized in categories related to the
HRM practices and agricultural stages of the sugarcane production. Some interviews
were not recorded, as it was conducted in the field, and further notes were took to
register the main data.
4 Human Resources Management strategies
As the recruitment and training strategies are used to create the conditions to an
efficient application of the payment method to increase work productivity, it is more
appropriated to explain first these two factors and then make a deep analysis of the
central factor, what can help to understand the HRM strategies in São Paulo State
sugarcane AIC.
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4.1 Recruitment and selection of machine operators
The recruitment is a HR strategy used to select workers and has a great importance
to any type of business, hiring a specific labour profile, making it easier for managers
to reduce costs in this process (Gerxhani & Koster, 2015; Vlachos, 2008). Thus, in the
selection process, it is necessary to define the characteristics that are required for each
job position upon which managers base their decisions.
Analysing the HR managers response about this subject, the feature that comes in
the first position for the agricultural machinery operators recruitment, especially for
sugarcane harvesting in family-run enterprises is ‘Length of experience’, ranked in
second place for professional management companies (Table 1). This means that the
recruitment aims operators who have already worked in that function and have a tacit
knowledge of machines operation. This knowledge type is essential to the production
flow and rhythm, because it is the experience in the activity that give operators the
necessary competences to overwhelm the inherent work variability, and to develop new
technological devices (Narimoto & Burgess-Limerick, 2015; Johnson et al., 2019).
Table 1. Recruitment and selection characteristics priority for hiring agricultural machine
operators, according to management type (average).
Characteristics Accumulated data
(Average)
Management type
(Average)
Professional
Family
Length of experience
2.8
3.6 (2)
1.9 (1)
Truck driver`s licence
3.9
2.9 (1)
5.0 (3)
Behavioural history
4.3
3.6 (2)
5.0 (3)
Training of machine operation
4.6
4.3 (3)
5.0 (3)
Psychological testing
5.5
6.5 (5)
4.4 (2)
Absenteeism and medical history
6.5
8.0 (9)
5.0 (3)
Productivity in preceding years
7.3
7.4 (8)
7.2 (4)
Maintenance training
7.5
6.9 (6)
8.2 (6)
Level of education
7.8
6.1 (4)
9.8 (8)
Time in the company
8.5
9.0 (10)
8.1 (5)
Distance from home
8.8
7.2 (7)
10.3 (10)
Wage expectation
9.7
9.8 (12)
9.7 (7)
Age
9.8
9.7 (11)
10.0 (9)
Characteristics with the lowest value are the most important and the ones with the highest value are the least
important for HR managers. Numbers in parentheses in columns refer to the recruitme nt characteristics priorit y
order for each management type. Source: Authors.
For professional management companies, the most important characteristic in the
selection process is the ownership of official authorization that enables the piloting of trucks,
which takes third place for family-run companies. However, it is a legal requirement to use
those kind of machines, so it is not a qualifying characteristic, but an eliminatory one for
workers with less formal qualifications, such as for most sugarcane manual cutters who
became unemployed by the mechanization process. Another feature relevant to this
analysis is the ‘Training of machine operation’ prioritization, which is in third position for
every company management type. This subject needs to be analysed in depth. According
to Narimoto & Burgess-Limerick (2015), some harvesting operators did not have training to
operate these machines. In this sense, the interview section below shows that training is
often based more on the experience the worker already has than on the formal knowledge
acquired in these courses.
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Harvester Operator: For example, when you are going to learn a different activity,
someone is there near you, you get a little nervous, you do things wrong. When
you're alone you let it go, doing it by yourself. They gave us a short course to learn
about the harvester, the instructor accompanied the group, and then he left us
[alone] on the machine (verbal information).
Despite being in a lower ranking position than the ‘Length of experience’, the formal
training is still an important characteristic, but the high number of qualification
programmes for harvesting operators after the 2000s’ mechanization process was
responsible for training a large number of workers, providing managers with more
options when it came to choose the most skilled operators. The fact that the ‘Length of
experience’ is in the first position reinforces the hypothesis that those selected must
have tacit knowledge consolidated in mechanical operations, such as the harvester.
So, the short duration training is only a complement for their technical knowledge, and
a behavioural preparation, as it will be discussed in the training analysis below.
Another important factor for the operator selection is discipline. The ‘Behavioural
history’ occupies the second and the third position for professional management and
family-run companies, respectively. This workers evaluation can be done by searching
the database or by consulting with field supervisors for warnings and suspensions
caused, for example, by poor work quality, what is observed by a regular consultation
with the field manager.
Organizational Development Supervisor: We conduct two types of interviews, both
at hiring and dismissal. The interview in the admission process, the recruitment,
is more an interview regarding competence, to find out what skills and knowledge
they has. […] You do an almost daily follow-up. You follow-up the company's
climate, you are following the return that your leader gives (verbal information).
But the worker can also be marked with bad behaviour if they had incited strikes or
carried out labour lawsuits against the company – an illegal practice, but historically
commonplace in the sector (Guanais, 2010).
Workers' behaviour can also be evaluated through ‘Psychological testing’, which
helps determine a propensity for attitudes considered inadequate by HR managers.
The family-run mills are the ones that value this characteristic more (2nd place).
Another interesting behaviour considered by managers for sugarcane workers’
recruitment is ‘Absenteeism and medical history’, which has high importance in family
management mills (3rd place), but for professional companies it is in the 9th place,
showing the first large difference between these two types of management in
sugarcane AIC. The following comment, made by a training and selection analyst of a
family-run mill in the central region of São Paulo state, corroborates this analysis:
Training and Selection Analyst: Now we have done a new work with health
certificate that I think is fitting, reducing a little the frequency of faults. So we ask
questions like requiring him to tell us a little bit about the example, what he would
do, what he would not do [to avoid the fault] (verbal information).
The HRM’s point of view about this kind of work absence is directly related with the
employee’s responsibility, blaming them for their health problems, which – probably −
were acquired in the work process (Alves, 2006; Gollac & Volkoff, 1996;
Scopinho et al., 1999; Vilela et al., 2015).
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The significant role of characteristics related to personal behaviour – including the
fact that they consider health problems as a behaviour issue – in workers’ selection
demonstrates that the workforce control is essential for HR strategies. Misconduct is
particularly aggravating when it comes to machine operators, whose deviations from
non-compliance with certain requirements, recurring absences at work or even
deliberate actions to slow down the work pace, can greatly increase production costs.
Thus, through the selection of workers who possess the type of attitude that interests
the company, and by the coercion based on the risk of unemployment, management
practices can impose greater discipline on machine operators.
4.2 Training and polivalence
The machines’ availability is a central factor for work productivity in sugarcane
production, specifically in the harvester operation, due to its direct relation with the
industry’s raw material supply. Operational interruptions can occur in scheduled
shutdowns, but several factors, which are usually linked to the intense use of this
equipment, can lead to unexpected fails, stopping production, and affecting the
industrial transformation process directly. The balance between the machines’
productivity and availability is critical to reduce operating costs, because if usage
becomes too intense, the breakdowns will occur more often and the time spent on
maintenance will increase.
Dourado et al. (2014) identified that the machine is effectively operated for only
59.56% of the time and that 22.36% of the stops are due to unpredicted maintenance.
Banchi et al. (2012) state that there is a decreasing scale in the average availability of
the machines during the years of harvesting, with them being available 84.92% of the
time in the first year of use and, depending on the reforms carried out in the off-season,
this can decrease to 67.74% availability in the fifth year of harvesting. These authors
consider that the useful life of the harvesters is over five years of operation (around 15
thousand hours); after that the use of the machine may become operationally and
economically unfeasible.
To mitigate the effects of these long maintenance stops, the agricultural machine
operators must be able to perform some types of repairs on the equipment to increase
their availability and reduce the workers idleness. This work flexibility, a management
practice that is widespread with the consolidation of the Flexible accumulation (Harvey,
1989) paradigm, requires the worker to carry out activities for which they were not hired
and does not usually have tacit knowledge for this activity. Therefore, worker training
is fundamental to provide them with the technical skills necessary to carry out these
new tasks, and not only for that, because it is also important to train them with the most
appropriate behavioural characteristics to perform this work.
In order to analyse the relationship between polyvalence and trainings programs for
machine operators, we will evaluate two questions: a) What is the maintenance
trainings’ level of complexity and comprehensiveness provided by the companies to
the machine operators? b) What are the leadership training objectives in the agricultural
area? The interest here is to verify whether the maintenance task of agricultural
machines and implements, as well as labour inspection, has also become a function of
the machine operators, making them polyvalent and more disciplined in the interests of
the company. The maintenance training is very important for the mills, since only 4%
of these companies do not provide this qualification to their machine operators
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(Table 2). All the companies with professional management carry out this training and
less than 10% of the family-run mills do not carry out it.
Table 2. Percentage of equipment maintenance training provided to machine operators in the
São Paulo state Sugarcane AIC, according to management type.
Training type Accumulated data (%)
Management type (%)
Professional
Family
Preventive
39
36
43
Corrective
26
28
24
Complete maintaining
18
17
19
Mechanical assistant
14
19
5
No training
4
0
10
100
100
100
Source: Authors.
São Paulo state mills generally place great emphasis on preventive maintenance
training for machine operators. This is the simplest and shortest duration type of
qualification, because it, basically, involves checking the machines’ condition, but it is
the knowledge base for other training and maintenance activities. This type of training
still does not replace the mechanic on the job front, but only allows the operator to
check some critical points of the machine and perform the cleaning and some small
repairs, such as lubrication of the gears or exchange according to the time of use of
some specific parts.
One of the interviewees (machine operator) mentioned the existence of a 74-item
checklist involving procedures for different situations when operating a harvester.
Although the items in this document are based on technical instructions, it can also be
used as a behaviour reference for the managers as their normativity can be used to
hold workers accountable for the machine availability, justifying the judgment – and
punishment – of an unexpected situation as a human error situation.
The worker trained in preventive maintenance is called a maintainer’s operator.
They are directly related to the equipment availability, because, for HR managers,
before starting the operation, potential problems can be already identified and solved,
such as loose bolts, possible leaks, among others.
Driver and Operator Instructor: In the old days, for example, the machine would
be stopped; until the mechanic had finished [fixing] the base pair in the stopped
harvester he could not go to the other machine to retighten and solve the problem,
so there were two harvesters stopped. Now, with the maintainer's operator the
situation is different. He goes there tightens [the hydraulic hose], solves the
problem and goes back to work. So we have only one stop, the other one he stops
for 10 minutes, tightens, and goes back to work. We save time (verbal
information).
Another training programme is for auxiliary mechanics, performed by less than 19% of the
companies, and less than 5% for the family management companies. This training usually
takes place during the off-season, when the machines undergo a complete reform and the
operators would normally be idle. In other words, they leave their function as operators and
become auxiliary mechanics during the off-season, with two different advantages to the mills.
Firstly, the harvester operators do not stand idle during the off-season, as they work in another
function: auxiliary mechanic. In the second place, while they are learning about the
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maintenance job, their tacit knowledge about the most recurring machine failures, learned in
the day-to-day operation, is used by the mechanic to make adjustments in the harvesters
(Narimoto & Burgess-Limerick, 2015).
Agricultural Logistics Coordinator: Maintenance training, and the staff would
effectively assist in all-time maintenance in the off-season. Instead of them
standing idle, they go there, they dismantle the machine, accompanied by our
automotive instructors. They accompany our staff, they go straight to fix the
machine, see all the problems that the machine has. They dismantle the machine,
and go through it part by part finding the faults (verbal information).
Comparing the accumulated data of the most basic training programme (Preventive
maintenance, Mechanical assistant and Not training) with the most complete ones
(Corrective maintenance and Complete maintenance) one can see that the most
complex type of training is realized by 44% of all mills analysed. Although not an
expressive value, there is a tendency in the sugarcane AIC to replace the front
mechanics with a maintenance-operator, who can perform almost all the necessary
machine maintenance tasks during the working day. It should be emphasized that this
training allows for a significant reduction of mechanics required for the maintenance of
the agricultural machinery, since the maintenance-operator facilitates the mechanics’
work, identifying and repairing many problems without their help.
The standardization of the maintenance job, coupled with a checklist and timed
procedures, allows managers to monitor the performance of both the operator and the
mechanic more rigorously. Goals are set for equipment availability, which are used to
reward the workers – as will be discussed more fully in the section on payment − and
for deciding in advance when stops are required for preventive maintenance. In addition
to these management advantages, this HRM practice can be used to reduce the
number of employees, increasing the amount of tasks each person must accomplish,
what can contribute to intensify the work of the remaining operators.
Another factor that contributes indirectly to the work productivity is that, despite
having this technical guidance, the company values and interests are also transmitted
in this training. The objective is to create a behavioural pattern incorporating the
company’s objectives, as in the following motto presented by a Crop Front Manager
interviewed:
My equipment is my sustenance, I have to take care of that machine, or of that
car, as if it were mine, I must have a sense of ownership, because it is from it that
comes my livelihood (verbal information).
This attempt to make workers believe that the company’s objective is the same as
their own can be more clearly observed when the leadership training is critically
analysed, as Scopinho (2000) did for the Total Quality training programmes, or Salata
(2013) did for the harvester operation qualification programme. These trainings try to
access the worker subjective and cognitive aspect, restricting the contradictory
strategies of resistance they can use in the production and domestic space.
In this sense, the term ‘leadership’ or ‘leader’ was used recurrently in the HR
managers’ interviews. It euphemistically replaces the term ‘field supervisor’, but it can
also refer to the workers behavioural characteristics related to their discipline. However,
this training programme proved to have less relevance in comparison with maintenance
because of the high negation (17%) of its existence in surveyed companies (Table 3).
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Table 3. Leadership training objective in the sugarcane AIC of the state of São Paulo, according
to management type.
Leadership training objective Accumulated Data (%)
Management type (%)
Professional
Family
Establish behavioural pattern
39
41
37
Strengthen hierarchy
27
27
26
No training
17
23
11
Allow operation and leadership
17
9
26
Reduce inspectors
0
0
0
100
100
100
Source: Authors.
Even so, the establishment of a behavioural pattern among employees was held to
be of high importance among the companies, being 39% of the total respondents and
41% for professional management companies. Therefore, the need to align employees
with the behaviour that they consider appropriate using this kind of training is a strong
objective among sugarcane company HR managers in São Paulo. That is, leadership
training plays a significant role in increasing managerial control over employees,
bringing them closer to the organization’s interests. While the workforce control is subtly
inserted within those trainings programmes, the payment mechanism makes it clear
that the intention of the companies’ HRM is to increase productivity through work
intensification.
4.3 Payment types for machine operators
The payment method used in the São Paulo state sugarcane AIC can vary with the
different agricultural activities and companies managerial types, but the predominant
payment form for machine operation is the variable remuneration. Its major
characteristic is that the remuneration has two portions: a fixed one, related to the basic
salary of the category, and another one that varies according to objective indicators
chosen by the companies managers.
CCT Supervisor: The normal salary today − let's talk about operators and drivers
− so we are talking about 70% fixed, and the other 30% we work with variable
[salary]. This variable part will be linked to productivity, availability of the operator’s
equipment, efficiency and consumption. So each group of... or truck, harvester,
tractor, has its bonus differentiated according to what the operator does.
The harvesters, for example, enters how much cane they are leaving behind, how
much soil they are bringing to the industry. So with the combination of all that, they
can achieve there, up to 700 real (R$) in bonus (verbal information).
The managers consider the possibility of the employees to earn up to 30% above
the fixed remuneration, but only if they reach the established productivity goal.
To obtain this ‘prize’, the workers are evaluated by parameters that involve the quality
of their work, and their discipline. This means that despite the goal evaluation,
operators will only effectively receive this award if there are no discounts as punishment
for an inadequate behaviour using the machine, or having substandard sugarcane
produced, or even by his absenteeism. This management logic, based on prizes and
punishments, is an old element of the São Paulo state sugarcane AIC, as described by
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many authors that studied organizational factors of manual cutters activity (Alves, 2006;
Souza, 2011).
The indicators used for calculating the operators’ payment are efficiency (Labour
productivity and Overcoming production goals), non-compliance with the requirement
(Stops and equipment breakdown, Cane losses, Diesel expenses, Straw excess) and
indiscipline (Absenteeism, Medical certificate and Others − Errors of note and
Managers’ Warnings) (Table 4). The indicators related with efficiency are used to
reward the machine operator if they have a good productivity, and the other two types
do not necessarily increase their wage, but can reduce it if they are not meeting the
minimum level.
Table 4. Percentage of payment calculation criteria used in machine operators’ wage in
sugarcane AIC of the São Paulo state, according to management type.
Payment criteria Accumulated Data
(%)
Management type
(%)
Professional
Family
Labour productivity
26
26
26
Absenteeism
15
16
12
Overcoming production goals
14
16
12
Stops and equipment breakdowns
11
10
15
Cane losses
10
11
6
Diesel expenses
8
10
6
Medical certificate
7
5
12
Straw excess
7
5
3
Others
4
2
6
100
100
100
Source: Authors.
The importance given to reward and punishment criteria differ with the company
type, but one characteristic is undoubtedly a priority for all types of company: ‘Labour
productivity’ (Table 4). This is the major indicator for the wage calculation in any
company, accounting for 26% of the answers for all of them. The sum of ‘Labour
productivity’ and ‘Overcoming production goals’ corresponds to 40% of all variable
remuneration criteria for any type of management, being 42% for professional
companies and 38% for the family-run ones. ‘Absenteeism’, a punishment criterion, has
the same importance as ‘Overcoming production goals’ (2nd place) for both
management types.
The high value of absenteeism in the payment calculation can be explained by the
individual importance of each worker in mechanized sugarcane production. By using
new technologies and advanced management practices, the number of employees on
the work front is reduced. The absenteeism of one worker on the harvesting front, for
example, can cause serious problems to the industry supply chain, or, at least, it
obligates managers to make changes to the planned work coordination with production
losses. This relationship between reliability of the system and the number of employees
can explain why managers in all types of mills try hard to control absenteeism by
punishing it through the payment calculation.
‘Cane losses’ is also a relevant criterion for the remuneration punishment, being
more important for the professional management mills. This charge always existed
even in the manual sugarcane harvest, and field managers used to inhibit it with the
use of the ‘hook’ (suspension from work for a few days) to punish deviations in the
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prescription of the task, such as cane losses, or any behaviour considered
inappropriate by the supervisors (Guanais, 2016). Currently, mechanized sugarcane
harvest predominates (Fredo et al., 2015), and the workers’ punishment has become
more modern – and subtle – with the use of variable remuneration.
‘Stops and equipment breakdowns’ and ‘Diesel expenses’ are directly related to the
costs of mechanization (Ahmed & Alam-Eldin, 2013). This data are produced with the
new technologies used in harvesters, as the on-board-computer, with a major objective
to surveille workers activity and to measure their work quality, showing that this control
logic has not been overcome with this modernization process. Thus, the wage
punishment based on this element not only restricts this type of resources waste, but it
also lets the companies share the cost of equipment breakdown with the workers as it
is charged on salary. Family-run companies value ‘Stops and equipment breakdowns’
more than the professional management ones, what can be explained by their smaller
capital availability as they cannot afford all the required structural changes in sugarcane
plantation, machines and operator control technologies as easily as the more
capitalized companies (Table 4). The professional management firms use more
technical and organizational innovations in the agricultural work process and have a
more efficient preventive maintenance programme, reducing equipment from stopping
and breaking down. Thus, fuel consumption should be more relevant for some
companies, especially those that still have areas without adequate terrain
systematization for mechanical operations, requiring a greater number of machines
manoeuvers.
By analysing the criteria of punishment related to the quality of work (Stops and
equipment breakdowns, Cane losses, Diesel expenses and Straw excess), and those
related to workforce control (Absenteeism, Medical certificate, Other), it is possible to
evaluate the companies’ heterogeneity in variable portion terms that influences machine
operators’ wages (Table 4). The accumulated data indicate that modern companies
(professional management) are more concerned with work quality (36%) than with
workforce control (23%). This may be related to technological innovations used with the
harvesters, which are more efficient in workforce control, but do not guarantee its quality,
which is still closely linked to the experience of operators. Family-run companies, which
have more difficulty in modernizing themselves, do not distinguish between these two types
of punishment, endeavoring to decrease costs in order to maintain the competitiveness.
Accumulating the criteria data used as incentives (Productivity, Overcome
production targets) and the ones used for punishment in the calculation of workers’
compensation (Absenteeism, Stops and equipment breakdown, Cane losses, Diesel
expenses, Medical certificate, Straw excess, Other), management differences between
companies can be identified. The professional management companies use 58% of the
criteria related to the punishment and control of workers, whereas the family-run
companies use punishment in 62% of the cases. Even with relatively small differences
when comparing bonuses and punishment criteria as a whole, the differences between
the management types are greater when the components of these criteria are
considered in isolation.
The overall results of this study are in agreement with studies on HRM for the
industrial and service companies, showing differences between professional and family
companies, in terms of recruitment, training and compensation strategies (Kotey &
Folker, 2007; Sánchez-Marín et al., 2017). In the agricultural sector, the findings also
support the importance of these three HRM practices. As pointed out by Bitsch et al.
(2006), it is important to hire skilled labour. In their research, farmers included the lack
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of skilled labour as the top 10 risks in dairy farm management. The authors suggested
increasing labour abilities through training and developing compensation strategies to
keep the employee in the job, which can also be done through payment rewards by
meritocracy, like companies do in sugarcane AIC. To replace a trained (experienced)
employee is highly costly (Mugera & Bitsch, 2005) and, in a small work market, such
as that of skilled operators, the manager needs to use strategies to maintain the
employee in the job while guarding the company’s interests (Bula 2012). By applying
these kinds of HRM strategies, managers can increase productivity using the workers
tacit knowledge and motivating them to increase productivity by intensifying their work,
an old workforce management practice in the sugarcane sector, but with a new
modernized surface.
5 Conclusions
The technological innovations implemented in agriculture allow the capitalist to
increase productivity, which is potentialized by HRM strategies focused on work
intensification and control. In the specific São Paulo State sugarcane AIC case,
management changes have a direct relationship with the harvesting mechanization
process implemented in the last decades.
The main HR managers strategy in this sector is the variable remuneration, a
payment method based on productivity used to encourage machine operators to
intensify their own rhythm of work, what may be done by the expend of more physical
and mental energy. This strategy is conditioned on manager capacity to control the
workforce, which makes it possible to use workers’ tacit knowledge in the production
process to maintain quality and to establish a behaviour pattern aligned to the
companies’ interests. This control can be obtained through different ways: with a
specific worker profile selection, by training workers to adopt the required behaviour,
and by punishing them with a reduction in their wages when they do not follow
established procedure. This control allows managers to be more effective when
implementing strategies that increase productivity at work, such as the multi-
polivalence created by the operators-maintainers, and the wage incentive in the
payment based on production.
Although the same indicators are the basis for managerial decision-making in the
analysed companies, the heterogeneity of the modernization process in São Paulo
sugarcane AIC is evident. As a function of the industry’s type of management, different
priorities are given to these characteristics, showing an organizational structure that
combines old and new managerial practices due to its different modernization stages.
Thus, the changes brought by the modernization process in this agricultural HRM
practices are superficial, as the prize and punishment logic is still the central element
of workforce management, a historically administration rationality in this sector. They
only reproduce old mechanisms of exploitation, such as payment for production, now
euphemistically called ‘variable remuneration’. The great element to support this
affirmation is the fact that the new technologies associated to the machine operation
are mainly used to workers surveillance and to measure indicators used as prize or
punishment in the variable remuneration.
This study main conclusion is that the work intensification are still an issue in
sugarcane agro-industrial complex, because it is central for productivity and,
consequently, for the companies profitability, but the specialized literature points as the
major illness factor for the workers, indicating a contradictory relation between the
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worker and companies interests. The consequences of this intensification process for
machine operators health must be analyzed with greater depth, what can be done by
using different scientific methods.
The ergonomic activity analysis can reveal details of the work process that only the
operators tacit knowledge can provide, showing the specific moments when the
intensification process reduce the space of action to protect their own health. The
occupational exposure analyzes to heat, vibration, noise and chemical risks exposure
can also be measured, contributing to the ergonomic activity analysis with quantitative
elements to strength its qualitative approach. The physiological and psychological
stress analysis can indicate if there are any changes in the workers organism,
especially during the harvesting season, which may affect their health.
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Appendix A. Questionnaire for sugarcane RH Managers.
Questionário
Perfil da Gestão de Recursos Humanos no Setor Sucroenergético
Este questionário faz parte da pesquisa de doutoramento em Engenharia de Produção
na UFSCar. Ela é realizada pelo pesquisador Leonardo Ferreira Reis, sob orientação
do Professor Doutor Francisco Alves. O objetivo desta pesquisa é entender as medidas
adotadas pela gerência das empresas visando aumento da competitividade do Setor
Sucroenergético. As informações provenientes deste questionário são sigilosas, e têm
por finalidade a produção e divulgação de conhecimento científico sobre a gestão do
setor sucroenergético.
Nome*:
____________________________________________________________________
E-mail para contato*:
____________________________________________________________________
Nome da empresa:
___________________________________________________________________
Município onde a empresa se
localiza:____________________________________________________
* Optativo, caso queira receber o resultado da pesquisa.
I – Informações gerais sobre a empresa
1. Número de colaboradores na produção agrícola:
a) Safra: ___________________________
b) Entressafra: ______________________
2. Qual a forma de gestão da empresa?
( ) Gestão Familiar
( ) Outro. Qual? _______________________
( ) Gestão Profissional
3. Houve fusão com outras empresas, ou aquisição/construção de novas unidades industriais
nos últimos 10 anos?
( ) Sim
( ) Não
4. Qual a posição da Gestão de RH no organograma da empresa?
( ) Diretoria independente
( ) Órgão da Presidência/CEO
( ) Subordinada a outra diretoria. Qual? ____________________________________________
II – Informações sobre Cargos e Salários dos colaboradores da produção agrícola
5. Qual tipo de programa de remuneração dos colaboradores da produção agrícola –
considerando manuais e operadores de máquinas? (pode ser assinalada mais de uma opção)
( ) Pagamento por produção
( ) Salário por horas trabalhadas
( ) Salário fixo + parcela variável
( ) Outro. Qual? ____________________________
6. Quais são os critérios utilizados no cálculo da parcela variável? (pode ser assinalada mais
de uma opção)
( ) Superar metas de produção
( ) Paradas e quebra do equipamento
( ) Absenteísmo
( ) Excesso de palha
( ) Perdas de cana
( ) Atestado médico
( ) Gastos de diesel
( ) Histórico de rendimento
( ) Produtividade
( ) Outros. Quais?___________________________
Brazilian sugarcane agro-industry human...
Gestão & Produção, 27(2), e5147, 2020 19/20
7. Como as metas de produção de cana são estabelecidas? (pode ser assinalada mais de uma
opção)
( ) São fixadas pela produção/dia na safra
anterior
( ) Variam com produtividade do talhão
(ton/ha ou pol/ha)
( ) Variam com a produtividade do trabalho
indiv.
( ) Variam com a idade das máquinas nas
frentes
( ) Variam com a produtividade do trabalho
equip.
( ) Outros.
Quais?__________________________
III. Informações sobre Treinamento dos colaboradores da produção agrícola
8. O treinamento dos operadores de máquinas os qualificam para qual tipo de manutenção?
(pode ser assinalada mais de uma opção)
( ) Operadores não recebem esse
treinamento
( ) Auxiliar do mecânico
( ) Manutenção preventiva durante a
jornada
( ) Manutenção completa da máquina
(safra/entressafra)
( ) Manutenção corretiva durante a
jornada
( ) Outra. Qual? ________________________
9. Quais as principais vantagens do treinamento de lideranças? (pode ser assinalada mais de
uma opção)
( ) Colaboradores não recebem esse
treinamento
( ) Estabelece padrão comportamental
( ) Fortalece a hierarquia
( ) Permite que operadores exerçam função de
liderança
( ) Diminui a necessidade de fiscais
( ) Outra. Qual? __________________________
IV – Informações sobre Recrutamento e Seleção na produção agrícola
10. Qual a prioridade dada às seguintes características individuais no momento da contratação
de colaboradores para ATIVIDADES MANUAIS AGRÍCOLAS? (Sugere-se que todas as
opções sejam lidas antes de classifica-las)
Característica
Ordem de Prioridade
Escolaridade
Histórico de absenteísmo e atestados
Histórico comportamental
Experiência nessa atividade
Produtividade em outras safras
Origem do colaborador - migrante
Origem do colaborador - local
Tempo na empresa
Resposta a testes psicológicos
Idade
Outra. Qual? _______________________________
11. Qual a prioridade dada às seguintes características individuais no momento da contratação
para a OPERAÇÃO DE MÁQUINAS AGRÍCOLAS? (Sugere-se que todas as opções sejam
lidas antes de classifica-las)
Característica
Ordem de Prioridade
Resposta a testes psicológicos
Histórico de absenteísmo e atestados
Histórico comportamental
Tempo de experiência
Produtividade em outras safras
Brazilian sugarcane agro-industry human...
20/20 Gestão & Produção, 27(2), e5147, 2020
Característica
Ordem de Prioridade
Curso de operação de máquinas
CNH específica para caminhão
Idade
Treinamento em manutenção preventiva
Distância da moradia em relação à unidade industrial
Tempo na empresa
Expectativa de remuneração
Escolaridade
Outra. Qual? _______________________________
