Research ProposalPDF Available

Effect of automation process on the efficiency of computerized systems (Case study: National Fund for Social Insurance in Sudan)

Authors:

Abstract

Due to the importance of information technology and information systems applications in business organizations, especially service organizations and due to the leading role played by the National Social Insurance. Therefore, the study was applied to the presidency of the National Fund for Social Insurance in Sudan. The problem of the study was that the automation processes that were followed in establishing a computerized system for the procedures of the National Social Insurance Fund, negatively affected the effectiveness of the system as it is. The study also aimed to evaluate the impact of computerized information systems and what might be in the future to develop administrative work according to the electronic work environment. The study relied on several studies related to systems development, statistical analysis and descriptive tool of the study. The study concluded that when establishing a computerized system must make drastic changes in the work system and procedures to adapt the nature of the system.
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 1
Effect of automation process on the efficiency of
computerized systems
(Case study: National Fund for Social Insurance in Sudan)
Dr.Mutasim Mohammed EL Khier
Computer Science and Information, Majmaah University
College Of Science in Al-Zulfi
Kingdom of Saudi Arabia
Email: mm.elkir@mu.edu.sa
Dr.Nahi Osman Ali Babkir
Management, Majmaah University
College Of Science and Humanities Howtat Sudar
Kingdom of Saudi Arabia
Email: na.ali@mu.edu.sa
AbstractDue to the importance of information technology and
information systems applications in business organizations,
especially service organizations and due to the leading role
played by the National Social Insurance. Therefore, the study
was applied to the presidency of the National Fund for Social
Insurance in Sudan. The problem of the study was that the
automation processes that were followed in establishing a
computerized system for the procedures of the National Social
Insurance Fund, negatively affected the effectiveness of the
system as it is. The study also aimed to evaluate the impact of
computerized information systems and what might be in the
future to develop administrative work according to the electronic
work environment. The study relied on several studies related to
systems development, statistical analysis and descriptive tool of
the study. The study concluded that when establishing a
computerized system must make drastic changes in the work
system and procedures to adapt the nature of the system.
Keywords-Automation; computer; process; efficiency;
information; system; IPA
I. INTRODUCTION
Automation is the introducing of the machine in the work
to replace manual work [1]. In light of the information
revolution and the tremendous boom in the fields of computer
technology and communications, its popularity and the
possibility of employing it, many administrative organizations
are shifting from traditional administrative methods to modern
technological methods, benefiting from the secretions of
modern technology to provide their services. The
mechanization or automation processes assume acceptance of
reality. This means that high technology will replace a
backward technique to perform the same old works or provide
advanced methods to perform the same mistakes as before [2].
Institution Process Automation (IPA) make process more
efficient and decreasing processing time and effort [3, 4].
Having detailed, accurate and timely information accelerates
decision making and prevents the adoption of many erroneous
decisions [5].The era of electronic change depends on modern
technology, which works to change the management of
business thought and practice a radical change[6] Electronic
administration is working to simplify the administrative work
in the organization, by dispensing with a large number of
forms, papers, and forms used in the performance of
administrative work. This leads to speedy completion of work,
reduced cost, and efforts in performing transaction [7].Many
scientific research papers adapt Process reengineering to
improved service and business such as [8,9,10,11] . Some
studies have aimed to activate the role of the Internet in the
office automation system using (IoT) [12] where it works to
control and automate the office and most devices through
Android applications and can be easily controlled. It supports
the radical change in office work and the ability to control
office equipment.
The aims of this paper is to study and evaluate the status
of computerized information systems in business
organizations, and what they might be in the future to develop
administrative work according to the electronic work
environment,1. highlight the role of computerized information
systems to contribute to the management of institutions and
increase their efficiency and to demonstrate the impact of the
use of information systems on the organizational and
administrative level in institutions.
.
II. METHODOLOGY
Study Population and Sample:
simple random sample was used and 150 questionnaires
were distributed. The distribution should include those who
are related to the administrative operations of the National
Social Insurance Fund. 130 valid questionnaires were used.
Table (1) shows the number of questionnaires distributed and
returned after filling.
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 2
TABLE I.
Distributed
and returned
questionnaires
Distributed
Statement
Frequency
Percentage
1
Completed
questionnaires
130
87%
2
Questionnaires
not returned
18
13%
3
Total distributed
questionnaires
150
100%
From the table 1 it is clear that the response rate was 87% of
the distributed questionnaires and that 13% of the
questionnaires were not returned. This rate is very good in
applied studies.
Design of the study tool
In order to obtain the information and preliminary
data of this study, the researcher designed a questionnaire to
study the effect of radical changes in administrative procedures
and processes and organizational structures on the effectiveness
of computerized systems. The questionnaire is a well-known
means of collecting field information and is characterized by
the possibility of collecting information from multiple
vocabularies of the sample of the study and is analyzed to reach
the specific results. During the process of building the study
tool, the researcher followed the following steps:
1- Reviewing many studies related to systems development.
2. Preparing the questionnaire list, which consists of three
sections:
The first section includes a letter addressed to the
respondents indicating the purpose of the study and its title.
While the second Section include data on the individuals of the
study sample: These are independent variables set at the level
of measurement (nominal or hierarchical, or quantity converted
into categorical variables).Career status, Educational level,
Years of Experience, Age. using the computer.- Dealing with
the Internet. The desire to keep up with evolution. Set up a
computerized system. The third Section concern with the
variable of the study is that the automation processes
(conversion of manual systems to computer systems) currently
used negatively affect the effectiveness of the information
system and consists of (11) statement. Through which the
impact of drastic changes in administrative procedures,
processes and organizational structures on the effectiveness of
computerized systems is identified. Strongly agree), the scale
used in the study was corrected as follows:
- The total score of the scale is the sum of the individual
scores on the statement.
- Give each of the five Likert scale a weighting weight as
follows: Strongly agree (5), Agree (4), Neutral (3), Disagree
(2), Strongly disagree (1). Weighted circles were calculated For
these circles as in TABLE II.
TABLE II.
illustrates
the weights
and
weighted
media for
the sample
responses
options
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
agree
Weight
1
2
3
4
5
Weighted
average
0.1 ــ1.79
1.8 ــ 2.59
2.6 ــ
3.39
4.19-
3.4
4.2 ـــ 5
Table II, show that the length of the period used is the result of
dividing (5/4) or about (0.80). Here, the researcher believes
that "Neutral" tends to approve by (50%), and also tends to
disapprove by (50%), so the degree of approval of the
medium. Accordingly, the higher the weighted weight than (3)
there was approval and the less weighted weight less than (3)
there was disagreement. To achieve more accurate results, the
scale used is corrected to differentiate between the following
levels: Greater than 4 highest approval score (budget impact
on performance is high), 4 to greater than 3.5 positive consent,
from 3.5 to greater than 3 medium degree of approval (tends
to positive), 3 to greater than 2.5 medium degree of
disapproval (inclined to negative), from 2.5 to greater than 2
not OK (negative) and less than 2 strongly disagree (very
negative).
Third: The method of statistical analysis used in the study:
The researcher coded the questionnaire questions and then
dumped the data collected through the questionnaires using
the statistical package program (SPSS) and then analyzed
through a set of statistical methods appropriate to the nature of
the data and the type of variables of the study, to achieve the
objectives of the study and test the study hypotheses
conducting Cronbachs Alpha and reliability test
For questionnaire questions consisting of all data using the
"Cronbach- Alpha coefficient"
C.Descriptive statistics methods
to describe the characteristics of the reflex ion of the sample
of the study through the work of iterative tables include the
iterations, percentages and graphs of variables (age,
educational qualification, area of specialization, years of
experience and current job), to identify the general trend of the
sample reflex ion for each variable individually, and the
standard deviation to determine The amount of dispersion in
the respondents' answers for each statement is the arithmetic
mean. The reference average for sample responses was also
calculated using the Likart scale to measure the direction of
respondents' opinions.
D Methods of statistical inference
to test the hypotheses of the study, and these methods were to
use the test.This test was used to test the statistical
significance of the study hypotheses at the level of
significance 5%. This means that the value of the Chi square
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 3
calculated at the level of significance less than 5% rejects the
imposition of nothingness and the alternative hypothesis
(study hypothesis) is true. If the value of the square of Chi at
the level of significance greater than 5%, this means
acceptance of the imposition of nothingness and therefore the
alternative hypothesis (hypothesis) study is not true.
Stability means (the stability of the scale and its
inconsistency with the same, that is, the scale gives the same
results with a probability equal to the value of the coefficient
if reapplied to the same sample). It is used to measure the
stability of the “Cronbachs Alpha” coefficient, which takes
values ranging from zero to one true. Is equal to the true one.
This means that increasing the coefficient of Alpha Cronbach
means increasing the reliability of the data from the results of
the sample to the study population. The researcher took into
consideration the stability of the scale that it built before using
it in the study by re-testing it on thirty individuals and
calculating the “Cronbach’s coefficient” .He also performed
the test on the statement and calculated the coefficient of
stability where the stability of the resolution statements was
0.88 according to the Alpha Cronbach method. This value
indicates the availability of a very high degree of internal
stability for all the axes of the questionnaire. The validity of
the content of the standards metrics was assessed by
evaluating the validity of the concept and the validity of its
questions in terms of formulation and clarity, which may be
due either to different meanings according to the culture of the
community or as a result of translating the standards from one
language to another. (3) arbitrators, to analyze the contents of
the metrics statements and to determine the compatibility
between the statements of each metric and then accept and
modify some statement, After the questionnaire was retrieved
from the arbitrators and then the amendments proposed to it,
the questionnaire was finalized
D.EValidity of the scale:
The validity test of the questionnaires used was done by
calculating the square root of the Alfa Cranach’s coefficient as
shown in TABLE III.
TABLE III.
illustrates the validity of
the test Learn to
pronounce
validity
Number of
statement
Stability
coefficient
Coefficient of
continuance
11
0.88
0.93
TABLE III shows that the validity of the test for the
questionnaires (0.93), which are very large values, which
means the validity of the resolution to measure what was set to
measure.
V. Statistical description of the study sample according to
personal characteristics
E. Work in the National Fund for Social Insurance in the
Department
TABLE IV.
position Distribution
Distribution
Frequency
Percentage
Revenues
13
13.1
Financial Department
17
13.1
Technical Section
22
16.9
Benefits Section
15
11.5
Field Inspection Section
23
17.7
Department of Information Systems
16
12.3
Other
20
15.4
Total
130
100
It is clear from TABLE IV the majority of the sample from the
section and information systems (32.3%), while the proportion
of employees in the revenue and financial section (26.2)%.
The number of employees in the field inspection department
was 17.7%.
TABLE V.
Age Distribution
Distribution
Frequency
Percentage
%
20 and less than 30year
21
16.2
30 and less than 40year
27
20.8
40 and less than 50yea
58
44.6
50 and less than 60year
24
18.5
60 year and more
0
0
Total
130
100
It is clear from TABLE V the majority of respondents were
between the ages of (40-50) years (44.6%), while the
percentage of those aged (30-40) years (20.8)%. The sample,
aged between 20-30 years, reached (16.2)%.
F. Distribution of sample according to educational
qualification:
Table VI shows the iterative distribution of the study sample
according to the qualification variable.
TABLE VI.
Qualification Distribution
Distribution
Frequency
%
Percentage
Secondary
25
19.2
University
88
67.7
Above the university
18
13.1
Total
130
100
It is clear from Table VI the majority of the sample of the
level of university education where they reached (67.7%) of
the sample while the percentage of higher education level
(13.1%), while the secondary level of education in the sample
was ( 19.2% of the total sample and accordingly we can say
that the sample of the study of scientifically qualified samples
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 4
and thus will lead to obtain objective opinions on the subject
of research
G. Distribution of sample members according to job
experience:
Table VIII shows the iterative distribution of the study sample
according to the functional experience variable.
TABLE VII.
Job experience Distribution
Distribution
Frequency
%
less than 5year
22
16.9
5 and less than 10year
14
10.8
10 and less than 15year
44
33.8
15 and less than 20year
23
17.7
20 and less than 25year
19
14.6
25 year and more
8
6.2
Total
130
100
It is clear from Table VII the majority of respondents have
years of experience between 10-15 years (33.8%) and 17.7
years (17.7 years). The respondents who have more than 25
years of experience have reached 6.2% of the total sample.
H. Distribution of sample according to the level of computer
proficiency:
Table VIII shows the frequency distribution of the study
sample according to the level of computer proficiency
TABLE VIII.
Computer level Distribution
Distribution
frequency
%
Excellent
33
25.4
Good
81
62.3
Weak
16
12.3
Very weak
0
0
Total
130
100
It is clear from Table VIII the majority of respondents have a
good level of use of the computer is good (62.3%) of the
sample while the percentage of those who are good at using
the computer at an excellent level (25.4)%, while those who
are good at using it at a weak level They were (12.3)% of the
total sample and therefore we can say that the sample of the
study of the samples that are fluent in using the computer and
thus will lead to obtaining objective opinions on the subject of
research.
I. Distribution of respondents according to the level of
Internet knowledge:
Table IX shows the frequency distribution of the study sample
according to the level of Internet knowledge
TABLE IX.
Internet level Distribution
Distribution
frequency
%
Excellent
48
36.9
Good
63
48.5
Weak
18
13.8
Very weak
1
0.8
Total
130
100
It is clear from Table IX the majority of respondents have a
good level of knowledge of the Internet (48.5%), while the
level of knowledge of the level of the Internet is excellent
(36.9%). They reached (14.6)% of the total sample and
therefore we can say that the sample of the study of the
samples that have knowledge of electronic services and thus
will lead to obtain objective opinions on the subject of
research.
J. Distribution of sample according to the desire to keep pace
with the evolution:
Table X shows the iterative distribution of the study sample
according to the desire to keep up with the evolution
TABLE X.
Desire Distribution
Distribution
Frequency
Percentage %
Yes
130
100
No
0
0
Total
130
100
It is clear from Table X all respondents have a desire to keep
up with the evolution, where they reached (100)%.
K. Distribution of the sample according to the desire to
establish a computer system:
Table XI shows the frequency distribution of the study sample
according to the desire to establish a computer system
TABLE XI.
Computer desire Distribution
Distribution
frequency
percentage
%
Yes
130
100
No
0
0
Total
130
100
It is clear from Table XI all members of the sample have a
desire to establish a computer system where the proportion of
(100)%.
III. DATA ANALYSIS:
Tables XII summarize the data to illustrate the
most important characteristics of the sample in the form of
frequency and percentages of the study statement in addition
to discuss and interpret the results of the field study through
descriptive statistical analysis.
The following is an analysis of the data of the applied study of
the problem, which is that (the processes of automation
(conversion of manual systems to computer systems) currently
used negatively affect the effectiveness of the information
system), first, iterative distribution of axis statements.
TABLE XII a repetitive distribution of the responses of the
researched units to all axes of the questionnaire shows the
following:
1. The majority of respondents agree that the current computer
system has not been able to cancel all paper transactions and
convert them into electronic transactions (88.4%) and (7.7%)
disagree. The respondents who did not show specific answers
reached 3.8%.
2. The majority of respondents agree that the computer system
currently in place did not help to reduce the accumulation of
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 5
the required papers (82.3%) while the percentage of those who
did not approve (13.8%). Their percentage (3.8)%.
TABLE XII.
3. The majority of the respondents agree that the computer
system did not contribute effectively to reduce the procedures
followed by the insured to obtain the benefit (70.7%), while
the percentage of those who disagreed (22.3%). Respondents
who did not show specific answers reached 6.9%.
4. The majority of respondents agree that when the computer
system was established there was no noticeable improvement
in the performance of the institution as it reached 50% while
the percentage of those who approved it reached 40%.
Respondents who did not show specific answers reached 10%.
5. The majority of respondents agree that the execution of all
revenue cycle procedures is done manually (74.6%) while the
percentage of those who do not agree (15.4)%. Respondents
who did not show specific answers reached 10%.
6. The majority of respondents agree that it is not possible to
fill out the forms online (91.6%) while the percentage of those
who disagree (5.4)%. Respondents who did not give specific
answers reached 3.2%.
7. The majority of respondents agree. There are difficulties
and obstacles in converting many of the procedures that are
carried out manually "to computer (78.4%), while the
percentage of those who disagree with it (13.1%). The
respondents who did not give specific answers (8.5%) .
8. The majority of respondents agree on the existence of
duplication in the implementation of some procedures, where
the percentage reached (61.6)%, while the percentage of non-
consenting to it (24.6)%. The respondents who did not show
specific answers reached 7.6%.
9. The majority of respondents agree that the computer system
currently in place did not contribute to the speed of decision-
making (67.7%) while the percentage of non-respondents
reached (17.7%). (14.6)%.
10. The majority of respondents do not agree that under the
current computer system, the audit procedures are conducted
manually (86.9%) while the percentage of those who disagree
(6.2)%. Respondents who did not give specific answers
reached 6.9%.
11. The majority of respondents agree that the computer
system did not contribute to increasing the degree of
cooperation and creating team spirit among the employees
(56.1%), while the percentage of those who did not agree
(20.8)%. Respondents who did not show specific answers
reached 23.1%.
The majority of respondents agree with all the statements of
the axis (automation processes (conversion of manual systems
to computer systems) currently used "negatively" affect the
effectiveness of the information system) (73.5%), while the
percentage of non-consenting (17)%. . Respondents who did
not give specific answers reached 9.5%.
characteristic of the sample
sample
Statement
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
freq
%
freq
%
freq
%
freq
%
Freq
%
1. The existing computer system has not been able to cancel
all paper transactions and convert them into electronic
transactions
64
49.2
51
39.2
5
3.8
8
6.8
2
1.5
2. The existing computer system has not helped to reduce the
accumulation of required paperwork
57
43.8
50
38.5
5
3.8
16
12.3
2
1.5
3. The computer system did not contribute effectively to
reduce the procedures followed by the insured to obtain the
benefit
48
36.9
44
33.8
9
6.9
22
16.9
7
5.4
4. When establishing the computer system there was no
significant improvement in the performance of the
institution
24
18.5
41
31.5
13
10
36
27.7
16
12.3
5. All revenue cycle procedures are performed manually "
44
33.8
53
40.8
13
10
12
9.2
8
6.2
6. Online forms are not available
82
63.1
37
28.5
4
3.1
4
3.1
3
2.3
7. There are difficulties and obstacles in converting many of
the procedures performed manually "into computer
44
33.8
58
44.6
11
8.5
11
8.5
6
4.6
8. There is duplication in the implementation of some
procedures
27
20.8
53
40.8
18
13.8
26
20
6
4.6
9. The existing computer system did not contribute to the
speed of decision-making
37
28.5
51
39.2
19
14.6
16
12.3
7
5.4
10. Under the current computer system audit procedures are
performed manually
64
49.2
49
37.7
9
6.9
7
5.4
1
0.8
11. The computer system did not contribute to increasing the
degree of cooperation and creating team spirit among the
employees
29
22.3
44
33.8
30
23.1
19
14.6
8
6.2
Total statements
520
36.4
531
37.1
136
9.5
177
12.4
66
4.6
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 6
Second: Descriptive analysis and testing of differences for the
statements of the first axis:
The current automation processes (conversion of manual
systems to computer systems) “negatively” affect the
effectiveness of the information system:
The following is an estimate of the mean and the standard
deviation of all the study axes to know the direction of the
study sample and the relative importance of the terms of the
scale for each axis and to test the existence of statistically
significant differences between the numbers of approvers,
neutrals and non-approvers of the above results. The Chi
squared test was used to denote differences.
1. The mean value of the study sample for the first statement
was (4.28) with standard deviation (0.916). Statistically
between the answers of respondents in favor of strongly agree
that. The existing computer system "has not been able to
cancel all paper transactions and turn them into electronic
transactions
2. The mean value of the individuals of the study sample for
the second statement (4.11) with a standard deviation (1.05).
Among the responses of the sample respondents who strongly
agree that the existing computer system did not help to reduce
the accumulation of paperwork required.
3. The mean value of the study sample for the third statement
was (3.80) with a standard deviation (1.25). Statistical among
the responses of the respondents in favor of those who agree
that the computer system did not contribute effectively to
reduce the procedures followed by the insured to obtain the
benefit.
4. The average value of the study sample for the fourth
statement (3.16) with a standard deviation (1.34) and the value
as any quadrature (23) at the level of significance (0.000) and
this value is less than the level of significance (5%) and
therefore this indicates the existence of significant differences
Statistical among the answers of the respondents in favor of
yes agree that when the establishment of the computer system
there was no significant improvement in the performance of
the institution.
5. The mean value of the study sample for the fifth statement
(3.87) with a standard deviation (1.16) and the value as any
quadrature (67) at the level of significance (0.000) and this
value is less than the level of significance (5%) and therefore
this indicates the existence of significant differences Statistical
among the responses of the sample respondents in favor of
agreeing that the implementation of all procedures of the
revenue cycle is done manually.
6. The mean value of the study sample for the sixth statement
(4.47) with a standard deviation (0.888) and the value of any
quadrature (182.8) at a significant level (0.000) and this value
is less than the level of significance (5%) and therefore this
indicates the existence of significant differences Statistical
questionnaire among respondents who strongly agree that the
forms are not available online.
7. The mean value of the study sample for the seventh
statement (3.95) with a standard deviation (1.08) and the value
as any quadrature (84.5) at the level of significance (0.000)
and this value is less than the level of significance (5%) and
therefore this indicates the existence of significant differences
Statistical among the responses of the respondents in favor of
the approval that there is difficulty and obstacles in the
conversion of many of the procedures that are implemented
manually to computer.
8. The mean value of the study sample for the eighth statement
was (3.53) with a standard deviation (1.16). Among the
responses of respondents in favor of strongly agree that the
existence of duplication in the implementation of some of the
procedures.
9. The mean value of the study sample for the ninth statement
was (3.73) with a standard deviation (1.15). Statistical
significance between the responses of the respondents in favor
of those who disagree that the current computer system did not
contribute to the speed of decision-making.
10. The mean value of the individuals of the study sample for
the tenth statement (4.29) with a standard deviation (0.875)
and the value of Kay squared (124.9) at a significant level
(0.000) and this value is less than the level of significance
(5%) and therefore this indicates the existence of significant
differences Statistical among the responses of the respondents
in favor of those who do not agree that under the current
computer system the audit procedures are done manually.
11. The mean value of the individuals of the study sample for
the eleventh statement (3.52) with a standard deviation (1.16)
and the value of Kay squared (27.7) at a level of significance
(0.000) and this value is less than the level of significance
(5%) and therefore this indicates the existence of differences
Statistical significance between the responses of the
respondents in favor of those who disagree that the computer
system did not contribute to increase the degree of cooperation
and create team spirit among the workers
12. The mean value of the individuals of the study sample for
all the statements of the first axis (3.88) with a standard
deviation (0.391) and the value of Kay squared (49.5) with a
level of significance (0.000) and this value is less than the
level of significance (5%) and this indicates that there are
differences Statistically significant among the responses of the
sample respondents in favor of all the statements of the axis
(automation processes (conversion of manual systems to
computer systems) currently used negatively affect the
effectiveness of the information system).
IV. CONCULSION
The study concluded that when establishing a computerized
system must make drastic changes in the work system and
procedures to adapt the nature of the system
V. RECOMMENDATIONS
Before building computerized systems drastic
changes in procedures should be made in
accordance with the system environment
When switching to the electronic work
environment, the organizational structures of the
International Journal of Computer and Information Technology (ISSN: 2279 0764)
Volume XX Issue XX, XXXXXXXX 201X
www.ijcit.com 7
organization should be reviewed in accordance
with the electronic work environment
Activate the role of the Internet and connect local
systems to the Internet
Activating the role of all technical tools and
delivering paperwork
Utilize the databases of institutions and companies
to activate the role of internal and external
networks
Encouraging studies and scientific research that
are concerned with the development of systems
REFERENCES
[1] Mounir Baalbaki - Dr. Ramzi Mounir Baalbaki Publisher: Dar Al-Alam,
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Article
Full-text available
Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in Kenya, it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary objective of ICT investments, was not significantly affected. Process reengineering and user capacity enhancement is recommended to realize improved service delivery.
Conference Paper
In this paper, Business Process Reengineering is briefly analyzed in theoretical level. An effective methodology as well as Administration and Information Technology matters is described, while the differences to Total Quality Management are highlighted. Moreover, the phases of the BPMS methodology as well as reengineering techniques are explained. It is also presented how BPMS methodology is applied through the process management tool ¿ADONIS¿. For the application of the theory, the departments of Educational Institution of National School of Public Administration (NSPA) are reviewed while its operational processes are analytically studied. Through the assistance of ADONIS tool, Process Modelling, Analysis and Simulation are carried out. The proper conclusions are reached, while new processes are suggested in the framework of process reengineering, mostly through the application of new blended learning technologies, like synchronous and asynchronous distant learning.
Article
Introduction1. The Crisis That Will Not Go Away2. Reengineering-The Path to Change3. Rethinking Business Processes4. The New World of Work5. The Enabling Role of Information Technology6. Who Will Reengineer?7. The Hunt for Reengineering Opportunities8. The Experience of Process Redesign9. Embarking on Reengineering10. One Company's Experience-Hallmark11. One Company's Experience-Taco Bell12. One Company's Experience-Capital Holding13. One Company's Experience-Bell Atlantic14. Succeeding at Reengineering15. Questions that Readers Ask the MostEpilogueIndex
re-engineering work systems in the organizations ((engineering)), translation, Shams al-Din Othman, Cairo, the Arab Company for scientific information
  • Michael Hummer
  • James Champy
Michael Hummer and James Champy, re-engineering work systems in the organizations ((engineering)), translation, Shams al-Din Othman, Cairo, the Arab Company for scientific information, 1995.