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R E S E A R C H Open Access
Champions in context: which attributes
matter for change efforts in healthcare?
Kirsten Bonawitz
1
, Marisa Wetmore
1
, Michele Heisler
2,3
, Vanessa K. Dalton
1,3
, Laura J. Damschroder
4
, Jane Forman
4
,
Katie R. Allan
5
and Michelle H. Moniz
1,3*
Abstract
Background: Research to date has focused on strategies and resources used by effective champions of healthcare
change efforts, rather than personal characteristics that contribute to their success. We sought to identify and
describe champion attributes influencing outcomes of healthcare change efforts. To examine attributes of
champions, we used postpartum contraceptive care as a case study, because recommended services are largely
unavailable, and implementation requires significant effort.
Methods: We conducted a comparative case study of the implementation of inpatient postpartum contraceptive
care at 11 U.S. maternity hospitals in 2017–18. We conducted site visits that included semi-structured key informant
interviews informed by the Consolidated Framework for Implementation Research (CFIR). Phase one analysis
(qualitative content analysis using a priori CFIR codes and cross-case synthesis) showed that implementation leaders
(“champions”) strongly influenced outcomes across sites. To understand champion effects, phase two inductive
analysis included (1) identifying and elaborating key attributes of champions; (2) rating the presence or absence of
each attribute in champions; and 3) cross-case synthesis to identify patterns among attributes, context, and
implementation outcomes.
Results: We completed semi-structured interviews with 78 clinicians, nurses, residents, pharmacy and revenue cycle
staff, and hospital administrators. All identified champions were obstetrician-gynecologists. Six key attributes of
champions emerged: influence, ownership, physical presence at the point of change, persuasiveness, grit, and
participative leadership style. These attributes promoted success by enabling champions to overcome institutional
siloing, build and leverage professional networks, create tension for change, cultivate a positive learning climate,
optimize compatibility with existing workflow, and engage key stakeholders. Not all champion attributes were
required for success, and having all attributes did not guarantee success.
Conclusions: Effective champions appear to leverage six key attributes to facilitate healthcare change efforts.
Prospective evaluations of the interactions among champion attributes, context, and outcomes may further
elucidate how champions exert their effects.
Keywords: Implementation champions, Quality improvement, Implementation science, Postpartum contraception,
Maternity
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* Correspondence: mmoniz@med.umich.edu
1
Department of Obstetrics and Gynecology, University of Michigan, 1500 E.
Medical Center Dr, Ann Arbor, MI 48109, USA
3
Institute for Healthcare Policy and Innovation, University of Michigan, 2800
Plymouth Rd., Building #10, Rm G016, Ann Arbor, MI 48109-5276, USA
Full list of author information is available at the end of the article
Bonawitz et al. Implementation Science (2020) 15:62
https://doi.org/10.1186/s13012-020-01024-9
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Background
Champions have long been regarded as key facilitators
for successful change efforts in healthcare [1,2]. Across
hospital and outpatient settings, champions have facili-
tated change efforts by building organizational support
for new practices, securing needed resources, and build-
ing organizational coalitions [3–9]. However, a recent in-
tegrative review found that the success of champions is
variable [1]. Additionally, four recent studies randomly
allocating the presence or absence of a champion found
positive effects of champions on many, but not all out-
comes [10–13].
Better understanding of who is leading implementa-
tion efforts—as well as how and why these leaders are
effective, and in what contexts—can facilitate more suc-
cessful efforts to identify and cultivate effective cham-
pions for change. Much of the existing literature focuses
on the strategies and resources of effective leaders. Rela-
tively little is known about the attributes of individuals
who successfully lead implementation efforts. Further,
many existing studies operationalize “champion”as a di-
chotomous variable that is either present or absent,
which does not enable rigorous examination of the
mechanisms of a champion’s influence—positive or
negative—on implementation outcomes; nor does it ac-
count for potential interactions between champions and
their organizational context.
As a case example for better understanding cham-
pions, we examined implementation of recommended
immediate postpartum contraceptive services. Cham-
pions appear to play a powerful role in implementing
this evidence-based practice [14–16]. Immediate post-
partum contraception involves the insertion of a long-
acting reversible contraceptive (LARC; e.g., intrauterine
device or contraceptive implant) during hospitalization
for childbirth. Although national guidelines recommend
universal access to this service, it is provided almost ex-
clusively at a small number of “early adopter”academic
medical centers [14,17], and immediate postpartum
LARC utilization remains rare [17,18]. Implementation
is complex, requiring coordination across settings (e.g.,
outpatient and inpatient) and often siloed stakeholder
groups (e.g., providers, pharmacy, and billing) [15,16]. It
is unclear how implementation champions navigate
these complexities and whether certain champions are
more likely to succeed. As a case example, we examined
inpatient postpartum LARC implementation within early
adopter sites to identify and understand how attributes
of champions influenced implementation outcomes.
Methods
We conducted a national comparative case study of the
implementation of inpatient postpartum contraceptive
care at 11 U.S. maternity hospitals in 2017–18. We used
a comparative, multiple case study design with a goal of
analyzing similarities and differences across cases in
order to produce generalizable knowledge about how
and under what circumstances implementation unfolds
successfully [19,20]. We report our methods according
to the Consolidated Criteria for Reporting Qualitative
Research (COREQ) [21]. We selected COREQ (Add-
itional file 1) because of its detailed focus on the collec-
tion, analysis, and reporting of interview data, such as
that used in the current study. This study was deemed
exempt human subjects research by the University of
Michigan institutional review board (HUM00127245).
LARC service provision at the hospital level is difficult
to identify within national administrative datasets. Thus,
we conducted a systematic literature search in PubMed
to find published literature related to research studies on
immediate postpartum contraceptive care. Of 17 unique
academic medical centers identified, nine were currently
offering immediate postpartum LARC services and will-
ing to participate. For each hospital, we first identified
the “champion”(i.e., the individual leading implementa-
tion efforts) and invited them to participate in an initial
telephone interview. We asked about their experiences
with implementation, including potential organization
and patient population characteristics that might have
impeded or promoted implementation. We used snow-
ball sampling with these champions to identify and re-
cruit two additional hospitals that had very recently
implemented services but had not conducted research
trials of peripartum contraceptive care.
We then conducted single-day site visits, which in-
cluded additional semi-structured interviews with key in-
formants—defined as individuals with unique knowledge
about implementation based on their role within the
Contributions to the Literature
The importance of champions for healthcare change efforts
is well established, but the existing literature has largely
operationalized champions as a dichotomous state—did the
initiative have a champion or not—and focused on
champions’strategies and resources.
We provide rich qualitative data suggesting need to focus
also on who a champion is. To what degree does a
champion(s) have key attributes associated with
effectiveness, and how well poised is a champion to address
local barriers?
Our findings advance the literature by newly identifying key
attributes of champions and linking attributes to
implementation outcomes, helping elucidate how and why
champions work and potential mechanisms that can be
evaluated in future prospective research.
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organization. We asked the site champion to select key
informants with a goal of representing various groups’
perspectives in describing implementation (e.g., mater-
nity attendings, nurses and residents, pharmacy staff,
revenue staff, and hospital administrators) [22,23]. In-
terviews were audio-recorded with permission and pro-
fessionally transcribed verbatim. Rarely, when key
informants were unavailable on the day of a study site
visit, interviews were completed by telephone (n=4)or
email (n= 1).
Data collection (i.e., semi-structured interview guide)
and analyses (i.e., coding framework and site summaries)
were guided by the Consolidated Framework for Imple-
mentation Research (CFIR). CFIR domains include fac-
tors that may influence implementation, including the
intervention itself (immediate postpartum contracep-
tion), the inner (clinic and hospital) and outer (payer
policy, region, country) settings, the involved individuals,
and the implementation process [24]. The interview
guide contained items and probes about each CFIR con-
struct, including formal implementation leaders. We did
not ask about specific attributes of champions, but many
interviewees spoke at length about their site’s cham-
pion(s), and key champion attributes thus emerged from
the data during analysis. Specific items and probes in the
interview guide were refined via pilot testing with our
institution’s interdisciplinary program on Women’s
Healthcare Effectiveness Research.
Consensus coding was used throughout our analysis.
In our first analysis phase, qualitative content analysis
using a priori codes, the CFIR was used to guide coding
of qualitative data. Coded data were then assigned quan-
titative ratings indicating valence and strength of influ-
ence of each CFIR construct on implementation efforts
[25]. The criteria used for assigning quantitative ratings
are provided in Additional file 2. We catalogued which
implementation strategies had been used by each site,
guided by the 73 Expert Recommendations for Imple-
menting Change (ERIC) strategies, but also allowing
other implementation strategies to emerge [26]. Imple-
mentation success was defined qualitatively based on the
extent to which inpatient contraceptive provision was
routinized and sustainably integrated into standard ma-
ternity services with three observed levels: services were
routinely available, services were made available but then
de-implemented, and services were not routinely
available.
The strong influence of champions on implementation
outcomes emerged in our analyses. We also observed
that implementation outcomes differed despite cham-
pions using relatively similar implementation strat-
egies—suggesting that who a champion was, along with
their context, might influence outcomes. Therefore, we
conducted a deeper, inductive content analysis of cham-
pions for each site, exploring champion attributes that
seemed to influence implementation. First, we identified
and elaborated emerging attributes of champions, focus-
ing on those linked by interviewees to outcomes. Sec-
ond, we rated the demonstrated presence of champion
attributes in each site. Third, to understand each cham-
pion’s local context for implementation, we categorized
site barriers as requiring minimal, moderate, or signifi-
cant effort from champions to avoid impeding imple-
mentation (Fig. 1). We focused on barriers posed by
outer context, inner context, and individual characteris-
tic domains, as constructs within these domains had
emerged in phase one analysis as strongly affecting im-
plementation outcomes (defined by + 2 or −2 ratings in
a majority of sites). Finally, we developed matrices of
findings to support cross-case synthesis, identifying
Fig. 1 Qualitative criteria used to categorize context for implementation
Bonawitz et al. Implementation Science (2020) 15:62 Page 3 of 10
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patterns of individual attributes, context, and implemen-
tation outcomes [27].
Our research team members were all female, including
research assistants (KB, MW) and three physicians with
training in qualitative research (VD, MH, MHM) and
obstetrics and gynecology (VD, MHM), who were
employed at the University of Michigan. Interviews were
conducted by MW and MM. Coding was done by KB,
MW, and MM, assisted by a master’s student (KA),
using the Dedoose software. Consultation on qualitative
research was provided by researchers with extensive ex-
perience in the field and deep familiarity with CFIR and
the champion’s literature (LJD, JHF).
Results
Data collected
Participating hospitals (n= 11) were medium to large,
with annual delivery volumes ranging from 2400 to 8500
births per year. We interviewed 78 key informants (73 in
person, four by telephone, and one by email). Interview
duration ranged from 11 to 65 min (mean 35 min), with
5–10 key informants (mean 7.1) per site. Interviewees
included implementation champions (n= 12), front-line
clinicians (n= 33), operations staff (n= 24), and hospital
administrators (n= 9).
Implementation outcomes and context
Nine of the 11 participating hospitals successfully and
sustainably routinized services (Table 1). One site suc-
cessfully routinized services but later de-implemented
due to outer setting barriers. One site had not success-
fully routinized services.
Across sites, champions worked within varied con-
texts, with differing degrees of barriers posed by the
outer context, inner context, and individual characteris-
tics. Outer context barriers were largely related to finan-
cial disincentives established by insurance payment
policies for the new service. Inpatient delivery services
are often reimbursed with a single, global payment that
does not increase with the provision of inpatient LARC,
despite the expense of these devices (approximately $800
each). Since 2012, some Medicaid agencies have begun
providing reimbursement for inpatient LARC with a sep-
arate, unbundled payment, but site 10 faced a particu-
larly unfavorable outer context in which payers had
promised reimbursement for new services, but payments
never materialized. Other sites experienced moderate
Table 1 Implementation outcome, context for implementation, and champion attributes, by site
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(sites 5 and 10) and significant (sites 8, 9, and 11) inner
context barriers to implementation success (e.g., chal-
lenges posed by organizational size and siloing, poor
existing relationships and communication processes
across stakeholders, poor learning climates, and work-
flow incompatibility). Site 11’s champion faced a particu-
larly challenging inner context for implementation, with
resistance to change from hospital administrators, in
addition to other inner context barriers At this site, de-
partment leaders supported implementation of inpatient
contraceptive implants, but had concerns about the
safety of inpatient IUD provision and failed to reach
consensus about whether providers should have separate
clinical privileges for inserting IUD postpartum. Ultim-
ately, without agreement from hospital administrators,
this site was unable to offer inpatient IUDs.
Key champion attributes
The champions leading implementation at study sites
were all obstetrician-gynecologists. Some champions had
additional fellowship training in family planning (n=6)
or maternal fetal medicine (MFM; n= 1). At one site
(site 5), two physician champions with different expertise
(one generalist obstetrician and one MFM) worked to-
gether to spearhead implementation. Most champions
worked on the maternity unit and were familiar with its
day-to-day care delivery operations. None had dedicated
time allocated to implementation activities. Champions
across sites used similar strategies to promote imple-
mentation, including developing stakeholder interrela-
tionships, building a coalition to lead implementation,
training and educating stakeholders, utilizing financial
strategies, staging implementation scale-up, and chan-
ging infrastructure.
In the ensuing sections, we present qualitative evi-
dence that six key attributes were associated with cham-
pions’success at implementing new practices: (1)
influence, (2) ownership, (3) physical presence at the
point of change, (4) grit, (5) persuasiveness, and (6) par-
ticipative leadership style. We describe how each attri-
bute influenced a champion’s ability to overcome
implementation barriers or leverage facilitators within
their organization and thereby drive downstream imple-
mentation outcomes at their site.
Influence
Champions wielded varying degrees of influence to en-
gage colleagues and overcome organizational barriers to
change. Influence stemmed from three sources: formal
authority, informal authority, and institutional savvy.
Six champions (sites 1, 2, 4, 5, 6, and 10) had formal au-
thority from serving in highly visible leadership roles in
their institution (e.g., division director, residency program
director). At two sites (sites 1 and 2), champions had
sufficient authority to launch implementation efforts with-
out any additional permission from others:
"My approach is ‘ask forgiveness; not permission.’
So, we didn’t ask anybody if it’s okay if we do this.
We just started doing it. And, oh, okay. No one
really brought up any objections, so we just kept
doing it." (Champion, Site 1)
Their formal authority afforded them entree into si-
loed segments of the organization and helped ensure re-
sponsiveness to their requests. At three sites (sites 3, 7,
and 9), champions did not have formal authority them-
selves, but wielded that of others. For example, one
champion diffused resistance by advertising a depart-
ment chair’s support for the initiative:
"... when you can say, ‘Look, [Department Chair]
thinks this is something we need to do and it’s
important,’that kind of empowers you to squash
any sort of negativity about it. I mean, there are still
barriers but, basically, it empowers you to kind of
get through those barriers instead of be stopped by
them, you know?" (Champion, site 9)
At all sites where champions had formal authority and
at two additional sites (sites 3 and 9), interview data sug-
gested that champions had informal authority. They
were respected and implicitly trusted by colleagues, and
many had a reputation as a leading expert in immediate
postpartum contraception. Many had trained or had
long tenure at the hospital. These champions readily
shaped the attitudes and behaviors of others and could
effortlessly engage colleagues in the change effort:
"…people buy into what she has to say very easily,
and we trust her." (Attending, Site 9)
"... we just all knew that when [Champion] was
excited about it, we should also be excited about it."
(resident, site 4)
The third source of influence came through institu-
tional savvy, where champions instinctively navigated
the social architecture and culture of their organization
to overcome stakeholder resistance (sites 2, 3, 4, 5, 6, 7,
and 10). They understood who would likely oppose the
initiative and leveraged personal relationships to engage
those colleagues. One pharmacist described how her
decade-long relationship with the site champion eclipsed
her initial wariness about the initiative:
"…[for] me to go ahead and invest my time into a
money losing proposition, it wasn’t really high on
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my radar. But, again, working with [Champion] for
so many years, it just was like he had asked for it
and we said, yes, we would do this for him."
(Pharmacist, site 4)
One champion (site 8) with lack of influence struggled
for years to implement services. She ultimately partnered
with a senior project manager with informal authority
and institutional savvy. The project manager helped the
champion build relationships across silos, overcome re-
sistance, and spur collective action in order to success-
fully implement new services. Another champion
without influence failed to implement inpatient contra-
ceptive services (site 11). She did not have formal au-
thority and could not leverage power-by-proxy, because
she faced resistance from hospital administrators. The
Chief Medical Officer (CMO) had reservations about the
safety of inpatient postpartum intrauterine devices
(IUD); the champion tried multiple times, but ultimately
failed to engage the CMO and the Department Chair:
“And it just kind of didn’t happen and I just never
heard back from either of them and I felt kind of
paralyzed where I couldn’t really move forward
without knowing whether it was okay or not.”
(Champion, site 11)
This champion had a relatively short tenure at the site
and lacked the institutional savvy demonstrated by other
influential champions. She was viewed as an expert
about contraceptive care, but her influence remained
limited due to resistance from more powerful opinion
leaders like the CMO.
Ownership
Champions who took personal responsibility for the im-
plementation initiative’s success prioritized and devoted
the time needed to achieve implementation goals. At all
successful sites, champions were intrinsically motivated
and voluntarily took on leadership of implementation
through self-initiative, rather than institutional mandate:
“… one of the things I decided I wanted to see hap-
pen here was for us to have a postpartum LARC
program…and I think it was pretty much just a
matter of me telling other people, ‘Is there some
reasonwhywearenotdoingthis?”(Champion, site 1)
Champions who took ownership strongly identified
with their role and demonstrated commitment to lead-
ing implementation and facilitating behavior change in
others. These champions often devoted an extraordinary
amount of personal time to implementation activities.
They described working nights and weekends, above and
beyond their often demanding clinical responsibilities.
Many provided 24-h access to their personal cell phone
for questions from colleagues as service delivery began.
Conversely, the champion at the site with failed imple-
mentation had been tasked to lead implementation by
department leadership. This champion admitted that
postpartum contraception implementation was not a
personal priority; she had another administrative role
about which she was more passionate:
“Because to be honest with you…my top priority
wasn’t postpartum [long-acting reversible
contraception]... I honestly think that somebody else
needed to have been the champion for this, not
because I didn’t want to do it or didn’t believe in it
but I just –it just wasn’t going to happen, I think, if
it was me.”(Champion, site 11)
Competing demands on her time, coupled with lack of
ownership, made championing efforts infeasible. Having
a designated champion without ownership also pre-
vented other potential champions from emerging. Two
other physicians at this hospital said they would have
been willing to lead the initiative but were hesitant to
step on the named champion’s toes.
Presence at the point of change
Many interviewees described the importance of the
champion being embedded on the maternity unit.
Champions physically present at the front lines of clin-
ical service delivery understood the culture and daily
workflow on the unit. Being embedded enabled cham-
pions to effectively integrate contraceptive services into
existing care delivery processes and address emerging
workflow challenges (i.e., optimizing compatibility). They
could readily provide needed information and keep
front-line clinicians engaged. One site champion de-
scribed the importance of her and her colleague being
embedded on the delivery unit:
“... that is such a key thing to this success, because you
have somebody that’s physically there doing it, seeing
the day in/day out challenges for service provision in
this setting, and that just helped us tremendously…
they know everybody, and they were able to really get
people on board...”(Attending, site 10)
Additionally, the champion’s presence on the delivery
unit made the initiative visible and helped hold col-
leagues accountable for executing new workflows (e.g.,
using new order sets or electronic documentation ele-
ments). By being present at the point of change, cham-
pions communicated “I’m here if you need me,”as well
as “I’m watching you.”One champion did not work on
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the delivery unit often, but recognizing the value of a
more constant presence on the unit, she recruited a gen-
eralist attending to co-lead the implementation initiative
with her.
At the site that had not institutionalized services, the
champion was a family planning attending who did not
work on the maternity unit. Interviewees recognized that
not having an embedded champion was a missed oppor-
tunity to heighten the relative priority and visibility of
the initiative, citing this as a reason the initiative had
“fallen by the wayside”(Hospital administrator, site 11).
Grit
Champions with grit had tenacity and resilience that en-
abled them to overcome setbacks. At six sites (sites 3, 4,
5, 6, 8, and 10), champions demonstrated grit when ex-
periencing multiple, recurring barriers. One champion,
for example, described the effort required to convince
her pharmacy colleagues to stock contraceptive devices
for postpartum provision, underscoring how her persist-
ence ultimately overcame resistance:
“It was incredibly tedious and painful and we still
ended up with a lot of…barriers that ended up
being like, ‘well, where are the devices going to be
stored? Well, can't they be stored in the pharmacy
and be sent up? Well…maybe…Well, there’s not
room on labor and delivery. Well, can we get a new
Pyxis? Well, I don't know and I don't know if there’s
room to place it there...’And then, the stuff came
up again about how people lost money by placing
them inpatient rather than outpatient…We did like
a test case where—I got permission to take a device
from clinic and put it in a postpartum patient and
bill for it... just to see if they would actually pay it...
So then, based on that, we created this big budget
that had to go to the pharmacy committee and like
hospital committee to approve it for the pharmacy,
and they denied it…they wanted it restricted to like
maybe only two people in the hospital could
actually order the devices, which was just not
practical. But we ended up coming up with a lot of
different things and then they finally approved it...”
(Champion, site 8)
Multiple sites shared similar stories of recurring institu-
tional barriers, which took continued persistence to resolve.
Champions with grit responded to barrier after barrier with
energy, nimbleness, and resourcefulness. These champions
were described as relentlessly undeterred:
“... [Champion] had to fight a lot of battles…at
every level in terms of the level of billing, the level
of pharmacy, you know, all of the details you don’t
really think about when you are starting a program
like this, like, she really had to iron out…she just
wanted to get it done.”(Resident, site 8)
At the site where services were not routinized, the
champion felt overwhelmed by the complexity and
amount of work demanded by the initiative. She was
perceived by peers as being too fatigued to intensify her
efforts and overcome setbacks:
“There are definitely people who are aware and who
have been trying to do this for a while…And I'm
sure –I think some of them also just feel like when
you ask for something repeatedly and you continue
to try –and try and try and try for years to put this
into place and it feels like you are not getting
anywhere, I would imagine some level of fatigue sets
in. Like, how many times can you ask and jump
through the hoops?”(Attending, site 11)
Persuasiveness
Many champions were highly skilled communicators.
They were described as inspiring and able to convey au-
thentic enthusiasm for the initiative to various groups in
the organization. Their persuasiveness stemmed from a
genuine, deep-rooted belief in the merits of the new ser-
vice. They exuded a “contagious”passion that helped
colleagues understand why inpatient contraceptive care
was important for patients and created tension for
change:
“... a lot of that is from [Champion’s] passion for
this and, you know, ability to kind of go out there
and rally the troops and get everyone behind it…
She’s a good salesperson, like, she can but she backs
it up with data you know? She’s like, ‘This is what I
want to do and this is why I think we should do it
and we want to be ahead of the game…people are
starting to do it across the country, let’s get on
board now’… and when she presents and talks about
it you can tell how passionate she is about it.”
(Pharmacist, site 6)
Persuasive champions understood the importance of
tailoring messages to maximally engage various stake-
holders and anticipated colleagues’knowledge gaps and
concerns and responded in ways that resonated. For ex-
ample, persuasive champions often described using evi-
dence from scientific literature to engage physicians,
focusing on patient needs and protocols when engaging
nurses, and discussing projected financial outcomes
when engaging pharmacy staff. Tailored persuasiveness
helped champions meet the unique informational needs
of different groups.
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Persuasive champions targeted communication efforts
toward resistors with the most power to impede imple-
mentation. For example, these champions often devoted
significant effort to combating resistance from pharmacy
staff who were the “device gatekeepers,”as one cham-
pion called them, recognizing that they could easily halt
operations if not engaged. Conversely, site 11 demon-
strates how a failure to persuade powerful stakeholders,
including hospital administration, which was ruinous for
implementation efforts.
Participative leadership style
Effective champions were often described as having a
participative leadership style that facilitated collective ac-
tion. Such champions involved their colleagues in
decision-making about how to embed the new practice
within existing care delivery and welcomed ongoing
feedback. This helped them design workflows to meet
the preferences of front-line clinicians and refine imple-
mentation in real time:
“And so, you are going to the lead team meetings
and the midwife meetings, checking with nurses,
kind of going back with people to see, you know,
what worked, what didn’t, when this one fell
through the cracks, where were you looking where
you thought you had the right information and
didn’t”(Champion, site 10)
Champions with a participative leadership style
created a learning climate in which others felt in-
cluded, heard, and important. They demonstrated a
persistent curiosity about the perspectives of col-
leagues affected by the change and listened with the
same enthusiasm with which they would want to be
heard. Colleagues responded, and were motivated to
actively participate in implementation, because they
felt like essential and valued contributors to the
change process:
“[Champion] was very respectful and came and
educated everybody about it and heard their
concerns and what, you know, they thought would
be barriers before we actually, like, rolled it out, and
I think that helped that the nurses felt that they
were part of the process.”(Attending, site 3)
Guided by a commitment to leaving no colleague be-
hind, participative leaders used empathy to overcome
fears about the change effort. They anticipated, for ex-
ample, that clinicians might feel vulnerable when offer-
ing a new procedure and provided a needed confidence
boost:
“... it’s helpful to have people come and be just
completely confident and, like, ‘of course you can
do this’and... ‘you do things way harder than this’”
(Midwife, site 2)
One champion shared a story about how she
responded to nurses’apprehension about answering pa-
tient questions about the new service. She provided lan-
guage to use at the bedside and emphasized that the
initiative required everyone’s collective effort, reminding
them “you guys have a big role, like, we cannot do this
without you and we need you guys to be on board and
be passionate”(Champion, site 6). By helping colleagues
feel safe voicing concerns and feel like a valued con-
tributor to the change effort, participative leaders could
meaningfully engage colleagues and design systems
where desired behavior change was easy and sustained.
A participative leadership style was not required for
success, however, as demonstrated by site 1. In contrast
to the participative leadership observed in other cham-
pions, this site’s champion demonstrated relative indif-
ference to colleagues’perspectives about the new
practice:
“...we have one staff member who is a very devoted
breastfeeding lobbyist, and I think she raised con-
cerns. But I think that it’s just like yeah, okay, sorry.
You know, we don’t see that there is a problem
here. The data don’t indicate a problem. The WHO
and the CDC say there’s not a problem…”
(Champion, site 1)
Despite this champion’s style, services were still rou-
tinized at site 1—perhaps because the champion allowed
the new service to passively diffuse from a handful of
early adopters to others in the organization, rather than
launching a formal implementation effort. Participative
leadership was also not sufficient for implementation.
Site 11 did not routinize services, despite having a cham-
pion who demonstrated participative leadership and ef-
fectively engaged clinicians, pharmacists, and billing
staff.
Discussion
In this comparative case study, we identified six key
champion attributes as potential facilitators of imple-
mentation. We observed that a complex interplay be-
tween champion attributes and context contributed to
implementation outcomes, rather than the distinct pres-
ence or absence of a champion. Our findings help eluci-
date how and why champions work, providing
qualitative evidence that champion attributes may affect
outcomes by influencing their ability to navigate imple-
mentation barriers within their organization—especially
Bonawitz et al. Implementation Science (2020) 15:62 Page 8 of 10
Content courtesy of Springer Nature, terms of use apply. Rights reserved.
related to structural characteristics, networks and com-
munications, implementation climate (tension for
change, learning climate, perceived compatibility of new
practices with existing workflow and norms and values),
and stakeholder attitudes toward the innovation.
The existing literature has generally operationalized
the concept of champions as a dichotomous state: did
the initiative have a champion or not? Our findings af-
firm the call by others [1] for a more nuanced
conceptualization of the important role of champions: to
what degree did champion(s) have the key attributes
outlined by our findings and how well were they aligned
with local contextual barriers? It is important to assess
the nature of contextual barriers to implementation and
identify or groom champions who are well equipped to
address them. Change efforts may benefit from cham-
pions who can leverage organizational influence, or
power-by-proxy, and from teams with champions em-
bedded at each point of change—particularly if resist-
ance is anticipated. Organizations may also consider
allowing both leaders and team members to emerge as
champions (rather than being tasked as a champion), if
possible, as this may promote more ownership for the
initiative. Persuasiveness, grit, and participative leader-
ship may be teachable skills, while influence can be
strengthened by conferring formal authority and possibly
by building opinion leadership and institutional savvy.
This suggests that champions can be developed with the
right support. Cultivating these characteristics, especially
in more than one person, may help ensure successful
implementation and better prepare improvement teams
for future initiatives. Importantly, some outer context
barriers are likely outside the sphere of influence of
organizational champions; this is one situation in which
champions may be necessary but insufficient.
Our findings should be interpreted in light of our de-
sign’s limitations. This was a retrospective, comparative
case study that relied on participant recall, and findings
about the attributes of effective champions, their teams,
and potential mechanisms of action are hypothesis-
generating. From our small sample, we cannot say which
champion attributes are necessary or sufficient, nor can
we isolate the unique effects of individual attributes.
However, the contextual variation across sites and ro-
bust qualitative methodology provide rich, new under-
standing about how certain attributes may help
champions navigate implementation barriers. Future
work should prospectively evaluate potential causal
pathways between champion attributes, the implementa-
tion strategies utilized, and implementation outcomes.
All champions interviewed for this study were physi-
cians. It may be beneficial for future work to examine
whether professional role moderates the effects of imple-
mentation champions. Finally, participating hospitals
were early adopters of immediate postpartum contracep-
tive care, and most were successful. Future evaluation
including a larger number of sites without full success
may better elucidate attributes that contribute to cham-
pion ineffectiveness.
Conclusions
The importance of champions for healthcare change ef-
forts is well established. Our findings highlight the key
role of specific champion attributes: their success does
not lie just in what they do, but also in who they are. In-
fluence, ownership, physical presence at the point of
change, persuasiveness, grit, and participative leadership
may all contribute to a champion’s ability to drive imple-
mentation outcomes. Our findings can be used to select
and groom more effective champions for change efforts
in healthcare.
Supplementary information
Supplementary information accompanies this paper at https://doi.org/10.
1186/s13012-020-01024-9.
Additional file 1. Completed COREQ Checklist.
Additional file 2. Table. Criteria for assigning quantitative ratings to
CFIR constructs.
Abbreviations
CFIR: Consolidated Framework for Implementation Research; LARC: long-
acting reversible contraceptive; ERIC: Expert Recommendations for
Implementing Change; MFM: Maternal fetal medicine; CMO: Chief Medical
Officer; IUD: Intrauterine device
Acknowledgements
We would like to thank Sarah Block, who ably assisted with manuscript
preparation.
Authors’contributions
MH, VD, LD, JF, and MM conceived and designed the study. KB, MW, MH, KA,
and MM participated in data collection and analysis. KB, MW, and MM wrote
the first draft of the manuscript. All authors reviewed and revised the
manuscript and read and approved the final manuscript.
Funding
MM receives investigator support from the Agency for Healthcare Research
and Strategy (AHRQ), grant No. K08 HS025465.
Availability of data and materials
Some data generated or analyzed during this study are included in this
published article. Additional data (generated and analyzed) are available
from the corresponding author on reasonable request.
Ethics approval and consent to participate
This study was deemed exempt human subjects research by the University
of Michigan institutional review board (HUM00127245).
Consent for publication
Not applicable
Competing interests
None
Author details
1
Department of Obstetrics and Gynecology, University of Michigan, 1500 E.
Medical Center Dr, Ann Arbor, MI 48109, USA.
2
Department of Internal
Bonawitz et al. Implementation Science (2020) 15:62 Page 9 of 10
Content courtesy of Springer Nature, terms of use apply. Rights reserved.
Medicine, University of Michigan Medical School, 300 North Ingalls, Ann
Arbor, MI 48109, USA.
3
Institute for Healthcare Policy and Innovation,
University of Michigan, 2800 Plymouth Rd., Building #10, Rm G016, Ann
Arbor, MI 48109-5276, USA.
4
Veterans Affairs Center for Clinical Management
Research, VA Ann Arbor Healthcare System, 2215 Fuller Rd, Ann Arbor, MI
48105, USA.
5
Geisel School of Medicine, Dartmouth, 1 Rope Ferry Rd,
Hanover, NH 03755, USA.
Received: 8 May 2020 Accepted: 20 July 2020
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