Contemporary web-related technologies facilitate the reporting of news and events over the Web in an unparallel way and to an extent that is unprecedented. Although similarities and pattern models can be established as to make comparisons with offline world –the case of brochures or even wall-newspapers come first–, the size of the phenomenon requires special deliberation due to the technological factor which reformulates the production conditions. The cardinal virtues of this new medium usage are detected not only in its novelty, but also –and more importantly– in its potential to reach a wider body of users and the easiness of realization.
Especially in the cross-section of technology and journalism some of the intrinsic and thoroughly examined problems related to web publishing, the most prominent among them being the issue of trust, reach critical levels of importance. The special weight of each factor in such cases has yet to be examined; nevertheless, there are strong indicators that the business model and the economic factor play a crucial, yet unrevealed, role. The constitutive interrelations of the parties involved in this relatively novel communication medium are so closely and intricately interwoven that their exhaustive exploration is considered essential.
Among the conflict-convergence issues arising, credibility is the one that imperatively needs elaboration. Undoubtedly, technology imposes certain constraints on the successful intervention of gatekeepers, i.e. those responsible for keeping the posts impeachable and trustworthy in traditional communication models. Interestingly, it is again through technology that these constraints can be removed, and research on relative solutions is currently thriving.
The theoretical discussion of the issue in question includes some enlightening approaches in view of elucidation. However, it is the real world examples that provide useful inputs in order to model the interrelation of technology and journalism and determine the parameters which lead to conflict, as well as the ones providing ground for convergence. Furthermore, cultural factors, such as the language and the level of media-literacy in each society, make the phenomenon even more diverse; hence, appropriate for inductive studies – viz. generalizing from inferences based on concrete data to macroscopic conclusions for civic journalism.
As a real case example which contributes to the discussion with experience gained in production level, we examine the paradigm of the news video-enhanced portal Television without Frontiers as an indicative, yet appropriate, case in which the aforementioned factors co-exist along with the cultural parameters posed by modern Greek societal aspects. The appropriateness of the case is ensured by the hybrid nature of this type of medium, which combines traditional media reporting schemes and user contribution; it is further underlined by the success of the portal with regard to users (in quantitative terms) and impact (in qualitative ones).
The analysis of the empirical data gathered from the real case scenario, and the discussion and conclusions are done in a collaborative manner: both the developers of the portal, expressing the technological limitations or decisions, and the inspirer of the project, being the owner and director of the portal, thus expressing the journalistic and at the same time the business-case of the project, collaborated in order to identify and bring to forth from the pool of content and statistical data the conditions and subtle interrelations of technology and journalism in everyday life, and production conditions of a contemporary, participatory Greek news portal.
Television without Frontiers started as a project in autumn 2008 and was launched in early November 2008. During December 2008 there was a major social upheaval in Greece triggered by the shooting to death of a 15-year old youngster by a policeman. This was a milestone for the recently launched new medium and its relation to the user basis. A year later, during December 2009, the medium entered its version 2.0 period, based upon the experience gained throughout the previous year and one major breakthrough: the business-model departed from the previous phase in which it was solely based upon advertising revenue and introduced the model of subscription paying premium members. Therefore the timing is ideal for an estimation and analysis of the experience gained during the most crucial beta-launching year. This being the case, the fact that the major conclusion of this analysis pinpoints the economic factor as the single most outstanding one as far as technology and journalism conflict or converge in production level is concerned is far from being a mere coincidence.