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The Challenges of Healthy Lifestyle: A Study Case of Kentucky Fried Chicken

The Challenges of Healthy Lifestyle: A Study Case of Kentucky
Fried Chicken
Chia Yi Chan1, Daisy Mui Hung Kee2, En Chong3, Kim Kim Hak4, Pei Hung Aw
Yeong5, Stephani6, Hani Sara7, Bhardhwaj Chanchal8, Majdi Anwar Quttainah9,
Rudresh Pandey10, Liem Gai Sin11
Universiti Sains Malaysia, Penang, Malaysia1,2,3,4,5
11800 Gelugor, Penang, Malaysia
Ma Chung University, Malang, Indonesia6,11
Jl. Villa Puncak Tidar No.1, Doro, Karangwidoro, Kec. Dau, Malang, Jawa Timur 65151
Kuwait University, Al-khaldiya, Kuwait7,9
Jamal Abdul Nasser St, Kuwait
ABES Engineering College, Ghaziabad, India8,10
Campus -1, 19th KM Stone, NH 24, Ghaziabad, Uttar Pradesh 201009, India
Correspondence Email:
Living a healthy lifestyle is being aware of by our society. Most of the people nowadays
will change their eating habits as one of the ways to help them to build a healthy body.
As we know, many people are suffered from different types of diseases and the
common ones are diabetes, high blood pressure, high cholesterol. KFC contains tens-
fat that is harming consumer's health. Their unethical behavior has influenced widely
against their customers. It is a serious ethical dilemma that can be found in KFC. The
health problems connected to poor diets are well understood too, so there is a
consensus that our response to this problem is to improve public awareness of relevant
risks and behaviors and the redesign of these damaging food environments. Kentucky
Fried Chicken (KFC) is an American fast-food restaurant and the second-largest
restaurant chain in the world. Being specialized in fried chicken, KFC is facing a great
challenge in this generation which focuses on a healthy lifestyle. The result of this
paper will show the changes and improvements that can help KFC to face this
Keywords: A Healthy Lifestyle, Diseases, Eating Habits, Health Problem,
Improvements, Kentucky Fried Chicken (KFC), Public Awareness
KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America
that can boast a rich, decades-long history of success and innovation. It all started with
one cook who created a soon-to-be world-famous recipe more than 70 years ago, a list
of secret herbs and spices scratched out on the back of the door to his kitchen. That
cook was Colonel Harland Sanders, of course, and now KFC is the world's most
popular chicken restaurant chain, specializing in that same Original Recipe® along with
Extra Crispy™ chicken, home-style sides and buttermilk biscuits. There are over
21,000 KFC outlets in more than 130 countries and territories around the world.
Kentucky Fried Chicken (KFC) is known as a fast-food restaurant that is food
processed and prepared by using standard ingredients and production techniques
(Andrea Freeman, 2007). According to Schlosser 2002, fast food also contains a large
number of chemical additives and often lacks accurate nutrition labeling.
In recent years, consumers worldwide are increasingly concerned about nutrition,
health, and the quality of their food. Major concerns have appeared because of
recurrent food crises involving pesticide residues on fresh produce, food contamination
by chemicals in dairy and seafood products, and the unregulated use of additives in
processed foods (Ainun Jaabi, 2018). The changes in consumer eating habits and
demand for healthy food were caused by the public awareness of heart disease,
cancer, and other illnesses that happened because of an unhealthy diet. Fast food
restaurants chain in the United States started to capture the demand of the consumers
who asked for a portion of healthy fast food. Many fast-food restaurants are trying to
transform the image from unhealthy food to healthy fast food. Fast-food chain such as
Burger King has a Veggie Burger and Lite Combo Meals, which offered three chicken
sandwiches with a side salad and bottled water (Leanna Skarnulis, 2019). Besides, the
supply of online food delivery is getting higher, which eliminates the need for
consumers to drive to restaurants as well as ensuring they get proper meals on time.
The trend also contributes to the mushrooming of healthy food deliveries in the Klang
Valley. Therefore, KFC must have a clear position regarding provide healthy fast food
to remain successful in the future.
In this case study, the focus is on how KFC is going to improve to face the challenge of
a healthy lifestyle in society nowadays. We want to look into how their work can be
improved to fulfil the demand of society in recent times. Besides, we do believe that
KFC already has taken a lot of actions toward a healthy consumption for consumers.
Healthy consumption such as nutritional information of KFC products is provided to
assist customers to plan a wholesome and balanced meal. 100% cholesterol-free non-
hydrogenated palm oil is used to fry all products. However according to Kentucky Fried
Cruelty, every year millions of chickens are killed for preparing the meals. The legs and
wings are consumed in a large amount, and these have the highest amount of sodium.
The high amount of sodium could become the reason for severe health complications.
Besides, in 2018, consumers found "maggots" in KFC chicken. This incident could
harm the consumer's health (Natalie Wolfe, 2018). In the article (Ying San, 2013)
argued that a customer will also be satisfied if the product they receive is made of good
quality. Although society nowadays is more prefers for taking healthy food for having a
healthy lifestyle there's still have a teenager like Generation Y still insist to intake fast
food. Therefore, KFC should take up the responsibility to provide a healthier menu to
let the consumers have a healthier meal. With this in mind, we want to focus the
research on improvements that can be implemented by KFC.
The possible alternative and the one we are focusing on in this case study would be to
suggest a new healthier menu- steam chicken and vegan burger. The steam chicken
will be free of very healthy oil. The vegan burger made entirely from vegetables and
soybean patty, imitating as closely as possible the taste and texture of chicken. The
recipe is rounded off with a selection of herbs and spices. This way, customers will be
allowed to choose a healthier meal in KFC.
Product and Service
KFC is an international fast food business chain renowned for its fast-food quality, and
comprehension of system management. Operating more than 5,000 restaurant chains
all over the globe, the company has expanded opening outlets in the United Kingdom,
Canada, Jamaica, and Mexico by the mid-1970s (Agnes K.Y. Law, 2004). KFC’s
original product includes the pressure deep-fried chicken pieces, spiced with Sander's
recipe of 11 different spices and herbs (Agnes K.Y. Law, 2004). Considerable portions
of fried chicken are sold in the form of a cardboard bucket which is the signature
feature of the brans since it was first reintroduced by Pete Herman in 1957 (Agnes K.Y.
Law, 2004). Since the early 90s, KFC has brought about changes within the menu to
offer additional products such as chicken wraps, and fillet burgers. It also involves
healthier items such as salads, and coleslaw to have a variety of food items for
targeted consumers. Desserts and beverages are some of the highlighting products
which are provided by KFC. The other chicken offering, extra crispy, is created out of
garlic marinade and double dipping the chicken in flour before deep frying in a standard
industrial kitchen set machine. It also serves potato chips and wedges, coleslaw, zinger
burger, depending on the international location.
The company has made its place in the market with consistency and quality products.
With the assistance of fast service outcomes, the fulfillment of consumer desires, KFC
included multiple business strategies to provide an equally indulgent experience
(Agnes K.Y. Law, 2004). Their taste and freshness of products are like no other
franchise in the market and even though they are sold at a lower price, consumers get
a balanced, healthy meal with an equal amount of deliciousness.
Market Opportunity Analysis
A SWOT analysis is a compilation of company strengths, weaknesses, opportunities,
and threats. The primary objective of a SWOT analysis is to help organizations develop
a full awareness of all the factors involved in making a business decision. Opportunities
refer to the factors which the company can use to its favor to grow its market share,
sales, and brand recognition. The opportunities for KFC are:
Increasing demand for healthier food
Customers now are changing their needs and wants for convenient food to
more healthy food. Many fast-food companies had changed their menu, and
offer more alternatives to consumers to cope with these changes. Although
KFC has a vegetarian fast-food category like coleslaw, and mashed potatoes,
KFC has limited menu items as compared to Subway, Pizza-Hut, and
McDonald's. KFC could introduce steamed chicken, and vegan burger in its
menu (Malay Mail, 2019). According to research, steamed chicken has less
than one-third of the calories of fried chicken (Lisbeth Booth, 2019). Vegan
burger made from vegetables and soya bean patty also healthier than a fried
chicken patty.
Introducing new products to its only chicken range
KFC is known to be a favorite of chicken meat lovers and this segmentation is
the main success factor of KFC. However, specializing in chicken products
makes KFC difficult to compete with another competitor who has a large range
of product in their menu. KFC may introduce new meals to its menus such as
beef and fish product. KFC could transform the beef and fish meat into a burger
patty, nuggets, meatball, or even serve in hold slice of beef or fish meat.
Political Environment
The political factors that may impact the profitability or chances of survival of the
company are quite diverse. The political risks vary from sudden changes in existing
political regimes to civil unrest to major decisions taken by the government. In cases of
possible multinationals, one may also include political factors that take place or affect
not only the host country but also all countries that contain business operations, or that
may engage in trade with KFC. (Weebly, 2014).
To properly appraise the extent of the overall systematic political risk that KFC may be
exposed to, the following factors should be considered before taking part in any
The level of political stability that the country has in recent years.
The integrity of the politicians and their likelihood to take part in acts of
corruption, as the resulting repercussions may lead to possible impeachments
or resignations of high-level government employees.
The laws that the country enforces, especially with regards to business, such as
contract law, as they dictate what KFC is and is not allowed to do. Some
countries, for example, prohibit alcohol or have certain conditions that must be
fulfilled, while some government systems have inefficient amounts of red tape
that discourage business.
Whether or not a company’s intellectual property (IP) is protected. For example,
a country that has no policies for IP protection would mean that enterpriser
could notice it too risky to fund in KFC.
The trade barriers that the host country has would defend KFC, but trade
barriers that countries with potential trade partners would endanger firms by
preventing potential exports.
A high level of taxation would demotivate firms like KFC from increasing their
A low pay would mean higher profits and, thus, higher probabilities of survival
for KFC.
Economic Environment
Economic factors are all those who pertain to the economy of the country that impacts
on KFC, like changes within the rate, the foreign exchange rate, the rate of interest, the
gross domestic product, and the current stage of the economic cycle. These factors,
and their resulting impulse on aggregate demand, aggregate investment, and the
business climate, in general, have the potential to create a company highly profitable,
or extremely likely to incur a loss. The economic factors that KFC may be sensitive to,
and in turn should consider before investing may include the following:
The economic system that is presently operational in the sector in question-
whether it is a monopoly, an oligopoly, or something similar to an ideal
competition economic system.
The rate of GDP growth in the country will affect how quickly KFC is expected
to grow in the future.
The interest rates within the country would affect how much individuals are
willing to borrow and invest. Higher rates would result in greater investments
that would mean more growth for KFC.
However efficiently the financial markets operate also impact how well KFC can
raise capital at a fair price, keeping in mind the demand and supply.
The exchange rate of the country KFC operates in would impact the gain of
KFC, particularly if KFC engages in international trade. The stability of the
currency is also important- an unstable currency hinders international investors.
A high level of unemployment in the country would mean there is a larger
supply of jobs than demand, meaning people would be willing to work for a
lower wage, which would lower the prices of KFC.
Social Environment
The social factors that affect KFC are a direct reflection of the society that KFC
operates in, and encompasses culture, beliefs, attitudes, and values that the majority of
the population could hold as a community. The impact of social factors is not only
important for the operational aspect of KFC, but also on the marketing aspect of the
company. A thorough understanding of the customers, their lifestyle, and level of
education, beliefs and segment in society would help design both the products and
marketing messages that would cause a venture turning into successful. The social
factors that affect KFC include the following:
The demographics of the population, meaning their respective ages and
genders, extremely impact whether or not a certain product may be marketed to
them. Makeup is generally catered to girls, so targeting a majority male
population would be less population than targeting a mostly female population.
The class distribution among the population is of paramount importance: KFC
would be unable to promote a premium product to the ordinary public if the
majority of the population was a lower class; rather, they would have to rely on
very niche marketing.
To some extent, the differences in educational background between the
marketers and the target market could make it difficult to relate to and draw in
the target market effectively. KFC ought to be careful not to lose the affiliation to
the target market's interests and priorities.
KFC has to be tuned in to what level of health standards, reactions to
harassment claims and importance of environmental protection overbear in the
industry as a whole, and thus are expected from any company as they are seen
as the norm.
Technology Environment
Technology will speedily dismantle the value structure and competitive landscape of an
industry in a very short amount of time. It thus becomes extremely important to
constantly and consistently innovate, not only for the sake of maximizing possible
profits and becoming a market leader, but also to prevent obsolescence shortly. There
are multiple instances of innovative products completely redesigning the norm for an
entire industry: Uber and Lyft dominate the taxi industry; smartphones have left other
phones an unviable option for most et cetera.
The technological factors that may influence KFC may include the following:
The recent technological developments and breakthroughs made by
competitors, as mentioned above. If KFC encounters a new technology that is
gaining popularity in the industry, it is important to monitor the level of popularity
and how quickly it is growing and disrupting its competitors’ profits. This would
translate to the level of urgency required to adequately respond to the
innovation, either by matching the technology or finding an innovative
How easy, and thus quickly, will the technology be diffused to other firms in the
industry, leading to other firms copying the technological processes or features
of KFC.
How much improvement of technology would enhance or transform what the
product initially offers? If this improvement is forceful, then other firms in the
industry suffer more heavily.
The impact of the technology on the prices that the majority of corporations
within the trade area unit subject to have the potential to extend or cut back the
ensuing profits greatly. If these profits are larger in number, they may be
reinvested into the research and development department, where future
technological innovations would further raise the level of profits, and so on,
ensuring sustainable profits over a long period.
Justification Idea
KFC's menu is largely formed of high calorie, salt meals, and drinks. Such a menu
offering prompts protests by organizations that fight obesity and it decreases KFC
popularity. While the demand for healthier food increases, KFC could introduce new
meals to its menu and offer a healthier menu or only vegetarian meals which would
target a wider consumer group and would result in more costumers. As the chain's
primary focus is chicken, even items on the menu that do not contain meat and are not
made with animal products may have encountered them during storage, preparation, or
cooking. They have realized that the customer needs in North India are different from
those in the south. Those in the north prefer to eat chicken items while those in the
south prefer to eat vegetarian items. They have therefore managed to determine the
geographical demand of their items.
We suggest that KFC will increase its product line to include new menu items in several
locations to test the acceptability and possible sales concerning demographics. The
expansion of its menu is very crucial and be focused on continuing its product on the
healthy foods they domestic customers are demanding as a target market. KFC could
reach the objective of healthy foods by adding new additional items such as grilled
chicken and grilled chicken sandwiches or steam chicken which contain less oil and
meets public awareness about healthy food. KFC could bring in more healthy food
choices in its menu and reverse its weakness into strength as KFC also helps promote
a healthy diet with less calorie and salty food in the steamed and grilled chicken menu.
Veganism has emerged as one of the top foods and lifestyle trends in the past few
years (SinglePlatform, 2019). Aside from allergies and conditions, some people go
vegan in hopes of living a healthier lifestyle. Red meat has long been linked to
diseases like diabetes, heart disease. Chicken is notorious to be a breeding ground for
salmonella. Some people just believe that plants are healthier than animal products.
Even before the rise of veganism, restaurants throughout history have had to adjust
suit all different kinds of needs, from dietary restrictions like allergies to including
vegetarian options. Being dynamic is an essential part of being a business, especially a
restaurant owner.
Accordingly, we suggest KFC introduce vegan chicken burger as choosing vegan fried
chicken over the regular stuff is not necessarily healthier but can help the public
incorporate more plant-based foods in daily diet. Even though it's not necessarily
healthier, it's great since better persuading people to eat more plants and less meat.
Having the capability to adapt to this increase in veganism can help KFC gain a
competitive edge since adopting a vegan lifestyle is becoming extremely popular
across the globe. Younger consumers are more likely to care about animal welfare, the
environment, and supply chains when purchasing food. This is a simple confirmation
that young people get more influences on social media.
On average, 69% of a burger is a bun, showing the importance of serving a high-quality
burger. 84% of consumers said a quality bun is a key characteristic of a gourmet
burger (Gill Hyslop, 2019). Low-carb bun alternatives for replacing flour buns such as
potato bun and cauliflower bun for gluten-free consumers and enhance the intake of
vegetables and fiber. One of our new products suggests to KFC is replacing the classic
white bread hamburger bun with other types of the bun. According to the healthy diet
trend, we prefer KFC to produce new buns like a whole wheat bun and fine whole grain
bun. Whole wheat bread also has more fiber, because of the bran that has been touted
as having significant health benefits. Whole grain also results in more vitamins iron and
other health-promoting antioxidants. Comparing the whole grain flours reveals a few
more marked differences between wheat and rice. The calories are about the same,
but whole grain wheat flour has more protein and fiber. Whole wheat flour in
comparison to white flour has a higher fiber and mineral content by 15%. (Dana Zomer,
2019) It has twice the amount of iron, more than three times the amount of calcium and
more than double the amount of the B vitamin folate. For the gluten-free consumer, we
like to suggest low-carb bun alternatives for replacing flour buns such as potato bun
and cauliflower bun. It can enhance the intake of vegetables and rich in fiber and
minerals. We encourage KFC to introduce some new side dishes as one of healthy
food such as chicken salad, low sugar soybean drink and fresh fruit juices which brings
more options to consumer's choices in KFC's menu list.
Advertising is a good way of ensuring that their customers realized KFC promoting their
healthy menu through social media. Coupons, entertainment, premiums, and
exhibitions, have all been utilized by KFC to enhance their sales. The company has
come up with various incentives that attract its customers to buy their new products.
KFC's healthy menu can expand its market sales through promotion to attract new
customers and maintain consumer's loyalty in new healthy products. For instance, we
suggest offers a free small portion of new meals to the customers after the customer
has spent a certain amount of money buying their products. A coupon is issued to the
customer who in turn will use it to get their free meal. Introduce an offer for their new
menu using their applications whereby the customer claims the new menu voucher and
goes to one of their outlets to collect their meals. The marketing helps these items
generate consumer's attention that KFC can also sell healthy products despite fried
To satisfy their customers and improve their position in their customers' minds and
hearts, a piece of complete food information including nutrition and ingredient is
important. This gets the customers talking positively about their products and services
to other people. Nowadays consumers are becoming more aware of the relationship
between diet and disease; their demand for nutrition information increase. Nutrition
information enables consumers to make informed decisions when purchasing and
consuming food products. It is particularly useful for people who are on special diets to
select suitable foods for their health conditions. We encourage KFC to put the effort
into providing a piece of complete food information including nutrition and ingredient for
new products. It is needed to raise the level of awareness of the consumers about the
nutrition aspects of reading food labels to assist them to make their best healthy food
choices. KFC can build a better image in human health by only selling unhealthy foods
among consumers.
Beside introduce all those new healthy products, KFC is suggested to introduce a
healthy set for their customers too. The majority of people nowadays get more than half
their calories from processed, fake, and fast food. The unhealthy diet has cause people
awareness of health problems such as obesity, heart disease, cancer, and other illness.
As we all know, the first impression of KFC is only selling fried chicken-related products
that giving people an unhealthy image such as oily and heavy deep-fried chicken, high
calories and fat products, cheesy and creamy wedges, sugary drinks and other impacts,
but consumers nowadays are increasingly concerned about the nutrition, health, and
the quality of their food while product selling by KFC is oily and unhealthy. KFC can
continue to serve finger-licking good chicken but KFC also has to consider the trend
and the needs of customers like change in eating habits lifestyle.
To survive in these markets, KFC should produce products that cater to the trend and
the needs of the consumer. KFC products should not be limited in fried chicken series
only, KFC also can increase their product range to target wider consumer group and
attract more customers. KFC may sell a steamed chicken set or grilled chicken set to
their customer as the grilled chicken is low calories than fried chicken. From the article
(Malia Frey, 2019), we know that fried chicken breast has 390 calories and 21 grams of
fat while grilled chicken breast has 180 calories and 6 grams of fat only. As we can see,
grilled chicken breast has 210 calories and 15 grams of fat lower than a fried chicken
breast, so we can consider grilled chicken as a healthier menu than the original fried
chicken menu. KFC is suggested to introduce the grilled or steamed chicken in 2
pieces and 3 pieces combo set or family bucket.
KFC is suggested to improve their breakfast set also because the breakfast set
provides by KFC is too heavy and oily to eat in the early morning. The most popular
KFC breakfast menu is a fried chicken burger, chicken wraps, rice platters, and fried
chicken hot porridge, all of these are included fried chicken and this is not suitable to
eat in the morning and it is unhealthy and too heavy for us to consume. Compare
McDonald’s breakfast set with KFC breakfast set, Sausage McMuffin with egg (168g) in
McDonald’s is content of 361 calories and 16.6 grams of fat (Gerbang Alaf Restaurants
Sdn Bhd, 2019)while Zinger burger (189g) in KFC is content of 485 calories and 25
grams of fat. (QSR Stores Sdn. Bhd, 2019) Both compared burgers have the same
ingredients that are chicken patty and egg, but the result is showing that KFC fried
chicken burger breakfast set is more high calories than a burger in McDonald's
breakfast set. We suggest that KFC may change the burger bun into a wholemeal bun,
as the wholemeal bun will be healthier. KFC is suggested to change fried chicken
burger to grilled chicken burger and fried chicken porridge into steamed chicken
porridge or vegan porridge. KFC can replace the colonel rice to the chicken salad than
can introduce a new plate that consists of chicken salad, wholemeal bun, egg, and
soya bean milk. With the introduction of steamed or grilled chicken, vegan porridge,
and chicken salad, this may attract the consumer with healthy eating habits to KFC for
buying healthier products.
KFC is suggested to increase their drink variety and sell healthy drink like fruit and
vegetable drink as KFC only sell soda drinks and coffee. Soda drinks sometimes refer
to “full fat” drinks or sugary drinks and it been linked with poor health if consumed
regularly. Many types of research have indicated that consumption of soda drinks
including Cola, Pepsi, Mountain Dew can raise the risks of obesity, heart disease, and
diabetes (Editor, 2019). According to the WHO, soda drinks are added
monosaccharides and disaccharides by the manufacturer while simple sugars or called
“intrinsic sugars” are naturally occurring in the intact structure of fruit and vegetables.
(World Health Organization, 2015)
KFC should introduce 100% fresh fruit juices as it does not contain any added sugar.
Fruit juice contains fructose to a highly variable extent as they are more or less
equivalent to the corresponding fruit. KFC may use fruits with low-medium sugar
content such as watermelon, blueberries, apples, strawberries, and papaya to produce
fresh fruit juice for selling to their customers so that customers can consume healthy
juice other than soda drinks (Juicing Nation, 2019). For moderate consumption of fresh
fruit juice, the amounts of simple sugars in fruit juice are far lower than the levels
considered having adverse effects on health. It should be remembered that the largest
proportion of sugar in our diet tends to come from sweetened products such as
desserts, cakes or confectionery, and sugar-sweetened beverages. Another is soda
drinks do not contribute any nutrition value aside from energy. Compare the nutrition
facts of fresh fruit juice and soda drinks, fresh fruit juice has nutritional value by
providing a wide variety of vitamins, antioxidants, and minerals like zinc, iron, calcium,
and magnesium while soda drinks are only made up from sugary syrup and coloring
only. (YAZIO, 2019)
While facing the trend nowadays which the public concerns about a healthy lifestyle,
KFC which is specializing in selling fried chicken need to make a difference in their
products so that KFC can maintain and even improve its sales and profits in the market.
KFC which focuses on selling fried chicken should challenge them to make a big
change in their products by selling steamed and grilled chicken which contains less oil
and are healthier. When customers think about KFC, they will first think about fried
chicken which is much contradicted to eating healthily and this may cause those
customers who concern about their health not to having their meals at KFC. Selling
steamed and grilled is seems to differ from KFC who sells fried chicken as their main
products. However, great changes may be needed to follow the trend of society. KFC
can promote these steamed and grilled chickens under the section of snacks or side
dishes so that KFC will not lose its focus on selling fried chicken but at the same time
customers may also realize that KFC also cares for customers health by selling
steamed and grilled chicken.
Veganism is getting more popular in society nowadays. Veganism is the practice of
abstaining from eating or using animal products. More people now would like to be
vegetarians due to health reasons. KFC, a restaurant that mainly sells chicken will not
be one of their choices. However, if KFC can introduce vegan chicken burger, KFC will
not just maintain their market but can also expand its market to the vegetarian's
customers. KFC needs to be cautious about the materials used in making a vegan
chicken burger. KFC has to make sure that all the materials used for preparing vegan
burgers like buns, sauces, and even the oil used to cook are suitable for vegetarians.
The side dishes like French fries can also be consumable by vegetarians by changing
the cooking oil to vegetable oil to fry the fries.
KFC can provide different types of buns for customers. KFC can produce new buns
like a whole wheat bun and fine wholemeal bun. Many consumers now would prefer
whole wheat bread rather than white bread. By adding the choices of buns can help to
improve the image of KFC who also concerns about the health of customers. KFC can
also introduce some new side dishes which can promote their healthy products. For
example, chicken salad, low sugar soybean drink, and fresh fruit juices. This can allow
customers to have wider and healthier choices in buying KFC's products.
Introducing these new healthy products may be a great challenge for KFC because it
gives a great impression for the public that KFC just sells fried chicken and it is very
unhealthy for the body. KFC needs to promote these new products in different ways
like advertising in televisions and social media, promotions, or discounts like what they
usually do in promoting their new products. KFC needs to focus on the point that KFC
can also sell healthy products despite fried chicken. In promoting the new healthy
products especially in the advertisement, KFC should break the perceptions of
customers that healthy foods are not delicious. KFC needs to ensure that the new
healthy products are both good for bodies and delicious in taste to attract the
customers to try and maintain to buy these new healthy products.
KFC can also give more information to the public about what are the differences in
terms of nutrients in their new products through different ways of promotions. KFC can
increase the public awareness toward eating healthily by showing what are the
nutrients contained in their products so that the customers will know what nutrients they
consume and how much they should take in a meal. KFC should let the public to
realize the great effort and different made by KFC. Through this, KFC can change its
image from selling unhealthy foods to a company that concerns the health and eating
habits of the public.
Next, KFC can introduce healthy sets for consumers that are increasingly concerned
about nutrition, health, and the quality of their food. A healthy lifestyle starts with a
healthy breakfast. KFC does provide breakfast menu for consumers but the breakfast
sets provided may be too oily or heavy and limited choice of food when comparing to
other fast-food restaurants such as McDonald's. The first impression that consumer
has about KFC's food is fried chicken while impression about McDonalds' food is they
have a lot of choices like burgers, fried chicken, etc. Fried chicken is included in KFC’s
entire breakfast menu while McDonalds' breakfast menu not only just has burgers but
also pancakes and breakfast sets. Although KFC's menu has differentiated according
to time session which is breakfast, lunch and dinner time but all the menu has fried
chicken while McDonalds' menu is different during breakfast and lunchtime like a
pancake, burgers with egg and hash brown only available during breakfast time while
burgers with patty and french fries only available during lunchtime.
Therefore, KFC can introduce healthy sets at breakfast time. For example, steam
chicken porridge, big ben breakfast set which included wholemeal bun, sunny side egg,
and also chicken salad. KFC also can introduce burger which has ingredients like a
scrambled egg with grill chicken or steam chicken as well. Besides, KFC can also add
on beverage choices like milk, fruit juice during breakfast time. With the increasing
choices of healthy sets in KFC's breakfast menu, consumers will have more option to
choose whether want to consume heavy breakfast or a healthier breakfast in the
Besides, KFC also can introduce healthy sets for the lunch and dinner menu. For
instance, sides and snacks can add choices like corn, chicken salad while for chicken
meals like 2 pieces' combo with steam or grilled chicken, corn, whipped potato, and
beverage. Burgers' bun made of wholemeal and with sides of steam or grilled chicken
can be added into the lunch and dinner menu. Loaded potato bowl can be replacing the
fried chicken slices with steam or grilled chicken as well.
To apply this idea to KFC, advertising is important. This is the way to increase the
customer's awareness about KFC is launching new healthy sets. KFC does conduct
advertisements through television, newspaper, radio, and also social media like
Facebook, Instagram, etc. Moreover, KFC is highly recommended to promote their new
product advertising in public transport such as the bus walls, banner on the highway
road. KFC also can hire a social influencer to advertise the new healthy sets. Because
nowadays, social influencer plays an important role in advertising and they can
persuade or influence their followers to purchase products and services from brands
they promote. For example, Jen Selter is a fitness, nutrition, and lifestyle social media
influencer who has standout booty and ab workouts. It would be more persuasive if Jen
Selter recommends and promote the new healthy sets of KFCs’ in social media
(Mediakix, 2019). Moreover, KFC can conduct sales promotions such as sweepstakes
and lucky draw. As customers tend to be attracted to free lucky draws and
sweepstakes, KFC should behold the opportunity to attract more customers to dine in
or take away in KFC restaurants to participate in the particular lucky draw or
With the healthy sets introduced in breakfast, lunch, and dinner menu, consumers can
have more variety of choices in food. For example, steam chicken porridge, chicken
meals with steam or grilled chicken and different healthy sets provided during breakfast,
and lunchtime. However, it also can attract consumers who prefer McDonalds'
breakfast more than KFC's breakfast. Because the brand-new healthy sets introduce in
breakfast time would be attractive to those consumers who think that KFC's initial
breakfast menu is too heavy, greasy, and oily which is not suitable to consume in the
With the fast-changing lifestyle, healthy eating habit is becoming a part of modern
lifestyle which has driven customers to try new things and experiences. These changes
have made KFC follow the trend and the needs of the customer nowadays.
To cope with the healthy lifestyle, KFC should develop a healthier menu according to
the majority of customers' tastes and the current flavor trend. Nowadays, consumers
are paying more attention to their health at the same time they handle their studies or
works. Why people like to eat fast food because they can spend less time finishing their
meals and they also require a balanced meal to fulfill their health needs. KFC may
provide the nutrient balance "Chicken Salad Plate" which consists of chicken and
vegetables at the same time to fulfill the balance meals require by the consumer. KFC
can introduce a variety type of steamed chicken or grilled chicken menu to the
customer as it is low calories when compared with fried crispy chicken. The burger bun
of KFC can change to wholemeal bun to be healthier.
To attract more customers from another group like veganism, KFC could introduce a
vegan burger for them. Although KFC is mainly selling a chicken-related product for
customers, by add vegan products to their menu can show that KFC is concern about
consumer health. In preparing for the vegan burger, KFC needs to make sure all the
ingredient and oil used to cook is suitable for vegetarians. Other than soda drinks and
coffee, KFC can sell fresh fruit juice and vegetable juice as fruit juice contains more
nutrition value than soda drinks.
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... Despite its similar taste, consumers will be interested in trying it because it has a different color from that sold in general. Therefore, researchers want to make something new in the community, namely boba which comes from healthy ingredients (Kamalul Ariffin, Ihsannuddin, & Mohsin, 2021) since the public awareness of illnesses changes their eating habits and demand for healthy food (Chan et al., 2020). ...
Full-text available
In this day and age, boba topping is one of the most popular toppings for selling drinks, especially bubble tea. The boba itself was discovered in 1987 in Taiwan but has only recently become popular. Researchers want to make innovations from boba by adding pumpkin as the main ingredient of boba. Pumpkin has many benefits, so it is excellent and safe to use as a topping. In this study, researchers wanted to know about the original boba's color, taste, texture, and aroma, which would change if the essential pumpkin ingredient was added. This research is experimental. The researcher used an organoleptic test consisting of a hedonic test and a hedonic quality test to determine the panelists' preferences and good and bad impressions of the boba made. The researcher distributed the product to 20 trained panelists to be given an assessment. The results showed that the comparison of preferences between authentic boba and boba using pumpkin as the primary ingredient was not much different. The products made are still favored by the panelists. There are also some significant changes to the boba in color, taste, texture, and aroma.
... People have greatly changed the way of teaching and learning due to information technology (Leonard & Delacey, 2002). Therefore, consistent development becomes highly significant, not exclusively will help an organization expand potential benefits and become a market leader, but it will also prevent obsolescence shortly (Chan, Kee, Chong, Hak, & Yeong, 2020). The customer experience can never surpass the employee experience. ...
Full-text available
The purpose of this study is to examine consumer satisfaction towards Kentucky Fried Chicken Corporation (KFC). This paper is presenting what are the factors influencing consumer satisfaction. KFC is known as one of the most popular fast-food chains around the world. The findings indicate that the services and products of KFC give a big impact on consumer satisfaction and thus most of the consumers are satisfied with the current services and KFC products.
Full-text available
Fast food has become a major source of nutrition in low-income, urban neighborhoods across the United States. Although some social and cultural factors account for fast food's overwhelming popularity, targeted marketing, infiltration into schools, government subsidies, and federal food policy each play a significant role in denying inner-city people of color access to healthy food. The overabundance of fast food and lack of access to healthier foods, in turn, have increased African American and Latino communities' vulnerability to food-related death and disease. Structural perpetuation of this race and class-based health crisis constitutes "food oppression."Popular culture has raised some awareness of the deleterious effects of fast food, but media delivering this message often fails to reach the communities suffering the greatest harm. Even where efforts at education succeed, government support of the fast food industry severely limits dietary choices for low-income, urban African Americans and Latinos. To eradicate food oppression and improve health and life expectancy in these communities, activists must lobby for drastic changes in law, policy, and education.
Modeling repurchase frequency and customer satisfaction for fast food outlets
  • K Y Agnes
  • Law
Agnes K.Y. Law. (2004, June 1). Modeling repurchase frequency and customer satisfaction for fast food outlets. Retrieved from emerald insight: insight/content/doi/10.1108/02656710410536563/full/html
Choosing to eat healthy
  • Ainun Jaabi
Ainun Jaabi. (2018, January 23). Choosing to eat healthy. Retrieved from New Straits Times:
Breaking down the burger: 'It's all about the bun,' say UK consumers
  • Gill Hyslop
Gill Hyslop. (2019, March 21). Breaking down the burger: 'It's all about the bun,' say UK consumers. Retrieved from
How to Avoid the Sugar Trap When Juicing
Juicing Nation. (2019, April 10). How to Avoid the Sugar Trap When Juicing. Retrieved from JUICING NATION:
Healthy Fast Food: Can You Indulge Without Guilt?
  • Leanna Skarnulis
Leanna Skarnulis. (2019). Healthy Fast Food: Can You Indulge Without Guilt? Retrieved from WebMD:
Does Boiled Chicken Build Muscle? Retrieved from LIVESTRONG
  • Lisbeth Booth
Lisbeth Booth. (2019). Does Boiled Chicken Build Muscle? Retrieved from LIVESTRONG.COM:
KFC trialing vegan "chicken" burger in the UK. Retrieved from Malay Mail
  • Malay Mail
Malay Mail. (2019, June 18). KFC trialing vegan "chicken" burger in the UK. Retrieved from Malay Mail:
  • Mediakix
Mediakix. (2019). THE TOP 20 FITNESS INFLUENCERS ON INSTAGRAM TO SEE. Retrieved from Mediakix:
KFC investigating after "maggots" found in chicken. Retrieved from news
  • Natalie Wolfe
Natalie Wolfe. (2018, December 25). KFC investigating after "maggots" found in chicken. Retrieved from d6c60d0de9c596a10 QSR Stores Sdn. Bhd. (2019). Nutrition Facts. Retrieved from KFC: