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Child Victim Services in the Time of COVID-19: New
Challenges and Innovative Solutions
Chad Posick
1
&April A. Schueths
2
&Cary Christian
3
&Jonathan A. Grubb
1
&
Suzanne E. Christian
4
Received: 18 May 2020 /Accepted: 8 June 2020/
#Southern Criminal Justice Association 2020
Abstract
The impact of COVID-19 has been felt by all facets of the criminal justice system
and victim services agencies. The ability to monitor and report maltreatment has
been severely limited for organizations that work with children of abuse and
neglect; this is particularly troubling given that abuse and neglect are likely to
rise during times of distress and turmoil. The purpose of this paper is to discuss
the importance of organizations that work with children exposed to maltreatment,
highlight the novel approach of Child Advocacy Services, SEGA, Inc.
(CASSEGA), the sponsoring agency for Court Appointed Special Advocates
(CASA) and the Ogeechee Visitation Centers, in rural southeast Georgia and
how the COVID-19 pandemic has challenged this work, and develop strategies
that can be put into place to alleviate these challenges for other child-serving
organizations.
Keywords Abuse .COVID-19 .Neglect .Technology .Victim services
American Journal of Criminal Justice
https://doi.org/10.1007/s12103-020-09543-3
*Chad Posick
cposick@georgiasouthern.edu
April A. Schueths
aschueths@georgiasouthern.edu
Cary Christian
pchristian@georgiasouthern.edu
Jonathan A. Grubb
jgrubb@georgiasouthern.edu
Suzanne E. Christian
suze@casaogeechee.org
Extended author information available on the last page of the article
Introduction
The health and well-being of children and adolescents remain significant concerns in
the US and abroad. Lifetime estimates of child maltreatment differ across race, gender,
and socioeconomic status. Recent estimates from the National Child Abuse and Neglect
Data System (NCANDS) of confirmed and investigated maltreatment range from a
high of 53% in African Americans and a low of 10.2% among Asian/Pacific Islanders.
The lifetime prevalence for Hispanics is 32%, 28.2% for Whites, and 23.4% for Native
Americans. On average, 37.4% of all children have received some child protective
service investigation by the age of 18 (Kim, Wildeman, Jonson-Reid, & Drake, 2017).
The perpetrators of child abuse are often parents and siblings, who live under the
same roof as the victim. When societal factors impact the family unit, children are often
the target of maltreatment, and when resources are low, neglect becomes worse. There
is a known relationship between poverty and child abuse (Cherry & Wang, 2016;
Drake & Pandey, 1996;Pelton,2015;Yang,2015; Lee, Romich, Kang, Hook, &
Marcenko, 2017) and between poverty and re-referral to child welfare agencies after
reunification (Connell, Bergeron, Katz, Saunders, & Tebes, 2007; Kahn & Schwalbe,
2010). Despite overall rates of child maltreatment consistently being high, those rates
can increase in times of mass illness and economic decline. For instance, an increase in
the risk of child abuse, maltreatment, and neglect was documented in association with
the Great Recession (Schneider, Waldfogel, & Brooks-Gunn, 2017; Brooks-Gunn,
Schneider, & Waldfogel, 2013). This literature suggests that the economic impact of
COVID-19 will introduce a series of added stressors to already troubled homes.
First, households living in poverty are likely to experience reduced income due to
shelter-at-home requirements and the closing of many establishments that employ low-
income workers. Second, the requirement to stay at home will add to tensions that
already exist between family members or create tension where none existed before,
especially in homes with an adult male present and unemployed (Cherry & Wang,
2016; Schneider et al., 2017). Home-schooling and other childcare responsibilities add
to parental frustrations and create additional flash points for maltreatment. Since
schools have been closed, reports of child maltreatment have dropped around the US
(Schmidt & Natanson, 2020). Children are no longer physically monitored by a wide
range of mandated reporters. As a result, signs of increased abuse are either impossible
to see or recognition will be deferred until after distancing requirements lapse resulting
in additional damage inflicted upon the child. Reports from emergency rooms and child
advocates (Schmidt & Natanson, 2020; Woodall, 2020) already indicate an increase in
serious injuries of child abuse.
Unlike child maltreatment reports, domestic violence reports have increased since
the pandemic. For example, in Savannah, Georgia, the Savannah Police Department
has witnessed an increase in calls for domestic violence. Much of this increase, about
70% of all calls, is due to first-time callers. This has led to a backlog in the District
Attorney’s Office of temporary protective orders (Evans, 2020). The New York Times
has reported similar findings worldwide (Taub, 2020). Locations in Spain, France,
Russia, and China experienced increases in domestic violence calls in the time of
COVID-19. While these calls often center on violence, psychological and emotional
abuse are also seen to be on the rise. Along with backlogs in temporary protective
orders, courts are bottlenecking, delaying court proceedings. Many countries are
American Journal of Criminal Justice
converting vacant hotel rooms into shelters for domestic violence victims. Similar
situations have followed other disasters, including the eruption of Mount Saint Helens,
Hurricane Katrina, and the Black Saturday Bushfires in Australia (see also Campbell,
2020).
The impact of COVID-19 has been felt by all facets of the criminal justice system
and victim services agencies. The ability to monitor and report maltreatment has been
severely limited for organizations that work with children of abuse and neglect; this is
particularly troubling given that abuse and neglect are likely to rise during times of
distress and turmoil. This paper discusses the importance of organizations that work
with children exposed to maltreatment, highlighting the novel approach of Child
Advocacy Services, SEGA, Inc. (CASSEGA), the sponsoring agency for Court
Appointed Special Advocates (CASA) and the Ogeechee Visitation Centers, in rural
southeast Georgia and how the COVID-19 pandemic has challenged this work, and
what strategies can be put into place to alleviate these challenges for other child-serving
organizations.
Child Victim Services
Child Protective Services (CPS) is required to investigate suspected cases of abuse and
neglect as well as provide prevention and post-investigation services, depending on the
needs of the family (U.S. Department of Health & Human Services, 2020). In 2018, 2
million children received preventative services, while 1.3 million children received
post-investigation services from CPS. Post-investigation services for child victims
frequently involve case management, concrete services, such as finances and transpor-
tation, parent training, and mental health counseling.
One of the most well-known post-investigative services is foster care. Approximate-
ly 437,283 children were living in foster care in the fall of 2018 (Administration for
Children and Families, 2019); this is only 4 % of children with substantiated maltreat-
ment cases as placing children in out-of-home care is considered a temporary, poten-
tially damaging, last option. Yi and Wildeman (2018, p. 39) point out emerging
research that posits foster care youth, “are more likely than others to experience
incarceration and that incarcerated adults are disproportionately likely to have been in
foster care, suggesting a foster care–to–prison pipeline.”Disparities in the child welfare
system point to the need for effective service interventions for children and youth
already living in foster care (see also Felix, Agnich, & Schueths, 2017).
Reunification with biological parents, when safe for foster children, is the primary
goal and is often facilitated through supervised visitation along with parenting
coaching. A systematic review of the literature found that foster children who have
frequent, meaningful face-to-face contact with their parents with family support can
increase parents ability to regulate their emotions and improve the relationship between
child and parent (Bullen, Taplin, McArthur, Humphreys, & Kertesz, 2017). Family-
focused interventions have also been found to increase parent’s engagement and may
lead to an increase in family reunification (Maltais, Cyr, Parent, & Pascuzzo, 2019).
More research is needed about the best way to provide supervised visitation (Bullen
et al., 2017).
The pandemic presents a significant challenge by preventing families with children
in foster care from attending supervised visitation with their children and visitation
American Journal of Criminal Justice
among siblings causing additional trauma to the child in care (McWey & Mullis, 2004;
Cantos, Gries, & Slis, 1997; Wojciak, Range, Gutierrez, Hough, & Gamboni, 2018).
Moreover, supervised visitation can be a financial burden as many families cannot
afford to pay out-of-pocket for this service. The recession associated with the COVID-
19 pandemic will likely create budgetary problems for organizations tasked with
providing services to abused children, foster parents, and biological parents seeking
reunification (Boylan & Ho, 2017; Graaf, Hengeveld-Bidmon, Carnochan, Radu, &
Austin, 2016).
Court Appointed Special Advocates
Nationally, Court Appointed Special Advocates (CASA) serves the majority of foster care
children and strives to advocate for 100 %. The first Court Appointed Special Advocates
for Children (CASA), a nonprofit program, was developed in 1977 by Judge David
Soukup in Seattle, Washington (National CASA Association for Children, 2020). He
became concerned with the lack of information available to make decisions on behalf of
abused and neglected children, especially with the awareness that these judgments could
have long-term consequences. Judge Soukup understood that community volunteers
could fill a critical gap and be trained and assigned by the court to speak on behalf of
the child’s best interest in child abuse and neglect proceedings. From its creation, CASA
was supported by the National Council of Juvenile and Family Court Judges (NCJFCJ) as
a model program and was rapidly established throughout the US. By 1983, 29 states had
CASA programs, and within ten years of its inception, 44 states had CASA programs.
Across 49 states, there are now 950 CASA programs with over 93,000 volunteers serving
nearly 300,000 children each year. Georgia, where Child Advocacy Services, SEGA, Inc.
(CASSEGA) the sponsoring agency for CASA and the Ogeechee Visitation Center is
located and discussed below, is home to 47 programs.
Although CASA programs differ by State, programs in Georgia, recruit, train, and
supervise volunteer laypersons, or CASAs. They advocate for the best interests of
foster children involved in juvenile court dependency proceedings (Georgia CASA,
2019). Federal and State law (CAPTA, 42. USC 5106, et.seq; OCGA §15–11-103)
requires that a maltreated child who is involved in the court system must be appointed a
guardian ad litem (GAL); in Georgia, this individual is not mandated to be a lawyer.
When the GAL is not an attorney, the court is required to appoint a CASA volunteer
when practical and may also be assigned to a lawyer serving as the child’sGAL
(O.C.G.A.§15–11-104).
CASA tends to be a respected program among criminal justice professionals,
especially judges, and they value having an independent recommendation from a
volunteer who has developed a relationship with the child and focuses exclusively on
the child’s best interest (Litzelfelner, 2008; Osborne, Warner-Doe, & Lawson, 2019).
Research of CASA programs from around the country suggests judges tend to assign
CASA volunteers to represent children, with cases deemed as having a high degree of
severity (Litzelfelner, 2000; Osborne et al., 2019; Youngclarke et al. 2004). Because of
methodological challenges, such as selection bias, CASA is not considered an
evidenced-based practice; however, a child appointed a CASA tends to have access
to more services, has fewer placements, and has an increased chance of adoption when
in need of a permanency plan (Lawson & Berrick, 2013).
American Journal of Criminal Justice
Child Advocacy Services SEGA, Inc.
Child Advocacy Services, SEGA, Inc. (CASSEGA) is the sponsoring agency for
CASA and the Ogeechee Visitation Center, where the authors serve as the board of
directors and the executive director. The mission of CASSEGA is to “recruit, screen,
train, and supervise volunteers who advocate for the best interest of abused and
neglected children as well as provide supervised family visitation for children who
have been placed in foster care in the Ogeechee Judicial Circuit...”which serves five
counties. CASSEGA was established in 2002 as CASA Program for the Ogeechee
Judicial Circuit, Inc., a 501(c)3 and a charitable organization. Due to both the increased
number of children taken into custody and the critical personnel shortage and turnover
in the Georgia Division of Children and Family Services (DFCS) offices, foster
children were frequently missing their court-ordered visitations with their parents and
siblings. DFCS Case Managers, already stretched thin, were often unable to arrange
and make-up visits, leaving weeks and sometimes a month or more between visits. The
very system meant to protect abused and neglected children were, through uncontrol-
lable circumstances, re-victimizing them. CASA staff and board agreed that this was
unfair to the children, but it also created a barrier to successful and timely reunification.
In 2016 two visitation centers, located in two counties, were added, and the agency
name became CASSEGA, which remains the only program offering supervised visita-
tion in our judicial circuit. Services are provided at no cost to families or DFCS, which
removes substantial permanency barriers. At this time, three other CASA programs in
Georgia also supplement their services with supervised visitation services.
Organizational Strategies in the Time of COVID-19
Child Advocacy Services, SEGA, Inc. has found several overarching approaches to be
useful in these stressful and uncertain times where “business as usual”has been
impossible. Employees are likely struggling with maintaining a work-life balance and
with dealing with the distractions that come from working from home. Organizations
must realize that working from home during a pandemic is different from “normal”
remote work since it is likely the entire family is sequestered together for an extended
period. Employees may feel overwhelmed and need a more structured environment.
Therefore, management will need to have a system in place to assess how each
employee is coping and aid with self-care. Managers cannot micro-manage in this
situation and must develop other means of maintaining employee accountability.
Managers will need to find small ways to show staff appreciation for their commitment
and ability to continue to provide the required level of service.
Small tokens may be meaningful such as thank-you cards, supplies, and other items
designed to make coping with COVID-19 more bearable. The organization may need
to ease the transition by helping employees acquire needed equipment and supplies for
remote work such as printers, desks, paper, toner, etc. While this will be an added
expense to the organization it will engender employee good will and likely will allow
them to work more efficiently and effectively.
It is likely that in most jurisdictions the courts, the state agencies responsible for
children and family services, and other agencies and nonprofit organizations that
provide services to children in care are either closed or working remotely. Yet these
American Journal of Criminal Justice
organizations still need to be able to identify new instances of child abuse and
maltreatment, monitor children newly reunited with their biological parents, and serve
children in foster care (including supervised visitation with their biological parents and
siblings). As noted previously, increased instances of child maltreatment can be
expected during the pandemic, and it is reasonable to believe that recently reunified
parents and children will suffer increased stressors from deteriorating financial condi-
tions and other hardships imposed by shelter-in-place and social distancing require-
ments. It is also extremely important to foster the connection of these children to their
biological parents and to continue to provide parental training. More frequent visits
with parents generally means the children will have fewer behavioral problems, a
greater chance for successful reunification, be less likely to need psychiatric medica-
tion, and be less likely to experience developmental problems (Cantos et al., 1997;
McWey & Mullis, 2004;Nesmith,2015; Sanchirico & Jablonka, 2000). Additionally,
visitation with siblings who may be placed in a separate foster home or who may not be
in care has been found to be important in maintaining what is likely to be the child’s
longest and closest relationship in life (Wojciak et al., 2018).
A far more difficult problem is identifying new instances of child abuse and
maltreatment. Schools and after-school activities are closed so mandated reporters such
as teachers and day care workers will be unable to monitor children for signs of abuse.
Lack of contact with mandated reporters means that, ironically, a decrease of reports
during the pandemic is to be expected, though a subsequent spike may be evident once
children return to school and evidence of maltreatment surfaces. Identification of
maltreatment or abuse is a complex problem beyond the control of any single organi-
zation either within or outside the pandemic. The pandemic serves to compound the
problem by temporarily eliminating collaborators from the network. Continued, and
strengthened, multi-agency collaboration is needed during this time.
Addressing Barriers to Child Service Provision during a Pandemic
Identifying appropriate and impactful strategies to address barriers limiting service
delivery to children during the COVID-19 pandemic is of the utmost importance. As
underscored previously, calls to law enforcement regarding domestic violence incidents
have escalated, with increased exposure to abuse and neglect by children stuck at home
because of the pandemic (Evans, 2020; Taub, 2020). Solutions must simultaneously
consider issues faced by this population more generally as well as how to assist these
children while maintaining social distance. Although COVID-19 has exacerbated
previously existing barriers to service for children, most notably a significant reduction
or suspension of face-to-face contact, innovative strategies to address service provision
could assist in resolving or lessening barriers.
Arguably the most impactful innovations to rectify barriers of limited face-to-face
contact have come in the form of teleconferencing, which involves synchronous audio-
visual communication between multiple individuals. Some of the most widely utilized
and well-known teleconferencing software include Zoom, Google Meet and Hangouts,
Microsoft Teams, and Webex. Providing services in this environment will be difficult
since physical distancing is required. Organizations must first determine how to
continue operations and then focus on remote service provision. For all the difficulties
in converting an organization to remote work, providing remote services to children
American Journal of Criminal Justice
and families will be far more difficult. However, teleconferencing, once established,
may provide a very effective and profitable solution when social distancing is necessary
(Hollander & Carr, 2020; See Liu et al., 2020 for how teleconferencing was helpful in
meeting the mental health needs of clients during COVID-19 in China).
While face-to-face visitation and training is preferable, teleconferencing can be used
to reinforce familial bonds in the interim while face-to-face visitation is not possible.
Application of this software is expansive with state agency case workers, Court
Appointed Special Advocates, and Guardians Ad Litem being able to arrange frequent
virtual visits with children in foster care to ensure they are healthy and well cared for
during shelter-in-place. Moreover, supervised visitation with both parents and siblings
can be arranged and monitored by the person in charge of supervision so that the visit
can be controlled and recorded if required (this is particularly easy with software such
as Zoom). Conferencing can also be used for the purpose of distance education, with
one example being direct parental training and coaching as a complement to other
online training that may be available. Technology has proven to be effective for
delivery of parental training outside the boundaries of the pandemic (Baggett et al.,
2017; Baggett et al., 2010).
Tools used to communicate with children and their caregivers can also play a pivotal
role for professionals working with children more generally. In some areas “virtual”
courts are operating for certain protective hearings and emergency actions may be
requested even though most hearings have been continued. One avenue for profes-
sionals is identifying and recruiting potential new partners through webinars and
meetings hosted by local organizations such as the United Way where discussion of
new services and additional resources occurs.
Another approach to overcome barriers is for organizations to use social media to
persuade the community that we are responsible for each other and encourage people to
report maltreatment or abuse when they see it. Finally, regular meetings using remote
conferencing software encourage professionals to engage with each other frequently,
perhaps daily. As part of this, it is important that the organization make required
information and resources easily available online and encourage knowledge sharing
among employees.
Aside from addressing barriers through utilization of technology there is a need to
consider additional factors such as the need for training, policy modifications, and
fundraising as the impact of working from home might vary between individuals. First,
individual development and training should continue to keep employees motivated. If a
work-from-home policy does not exist, this would be a great time to develop one.
Managers may need specific training to enable them to properly manage remote teams.
Second, employee workspaces must be considered as well, particularly if the employee
is required to access sensitive information from home which is often the case for child
advocates and service workers. Employees will require appropriate equipment, a fast,
reliable internet connection, and likely a virtual private network connection to organi-
zational data. Third, though more difficult to achieve and politically dangerous, policy
changes could be considered to require wellness checks as a condition of the receipt of
certain services during the pandemic. Finally, organizations will need to be creative to
finance these continuing operations. Nonprofit organizations provide many of these
services and will find fundraising difficult due to the impact of the recession on
potential donors. In the interim, new organizations may begin to provide services to
American Journal of Criminal Justice
these families, for example, food banks and agencies administering food stamps,
unemployment compensation or other government services. Again, enhanced collabo-
ration and cooperation across multiple, diverse agencies is critical during this period
and traditional territorialism must be abandoned for the benefit of children and the
community.
Conclusion
Child services organizations have been faced with unprecedented challenges during the
COVID-19 pandemic. These challenges are likely to continue for some time even after
the peak of the pandemic. Hopefully, the strategies presented in this paper can assist in
overcoming these challenges or at least ameliorating some of the most severe negative
effects. Short- and long-term research is needed to fully understand all the barriers to
child services during the COVID-19 pandemic, how these barriers are impacting those
who require services, and what the best-practices are in overcoming these barriers.
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American Journal of Criminal Justice
Chad Posick , Ph.D. is an Associate Professor and the Graduate Director in the Department of Criminal
Justice and Criminology at Georgia Southern University. His research focuses on the causes and consequences
of victimization, violence prevention, and biopsychosocial theory development. He is a member of the
Scholars Strategy Network and serves on the Board of Directors for Child Advocacy Services SEGA, Inc.
April M. Schueths , Ph.D., LCSW, is an associate professor in the Department of Sociology and Anthro-
pology at Georgia Southern University. Within the broad area of social inequality, her research focuses on the
intersection of race with family relations and immigration policy, education, social services, and health. She
has been a board member of Child Advocacy Services, Southeast Georgia, Inc. (CASSEGA) since 2011 and is
the curre nt board chair.
Cary Christian , Ph.D. is an Associate Professor in the Department of Public and Non-Profit Studies at
Georgia Southern University. His research interests are in public budgeting, finance, and policy. He is a
member of the Board of Directors for Child Advocacy Services SEGA, Inc.
Jonathan Grubb , Ph.D. is an Assistant Professor in the Department of Criminal Justice and Criminology at
Georgia Southern University. He conducts research on attitudes and perceptions of victim service providers,
barriers to service provision, victimological theory, and the spatiotemporal clustering of crime. Jonathan serves
on the Board of Directors for Child Advocacy Services SEGA, Inc.
Suzanne E. Christian , CFE, is the Executive Director for Child Advocacy Services SEGA, Inc. that oversees
the Court Appointed Special Advocates (CASA) Program and the Ogeechee Visitation Centers.
Affiliations
Chad Posick
1
&April A. Schueths
2
&Cary Christian
3
&Jonathan A. Grubb
1
&
Suzanne E. Christian
4
1
Department of Criminal Justice & Criminology, Georgia Southern University, Hinesville, GA, USA
2
Department of Sociology & Anthropology, Georgia Southern University, Hinesville, GA, USA
3
Department of Non-Profit Studies, Georgia Southern University, Hinesville, GA, USA
4
Child Advocacy Services SEGA, Inc., Statesboro, GA, USA
American Journal of Criminal Justice