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Citizen participation. Bargaining over boundaries in the organization of care services
Abstract and Figures
Hailed as a way to grant citizens more control over the services they use, advocates often portray citizen participation as a crucial ingredient for service improvement. At the same time, and despite widespread support for participation as a policy imperative, its pursuit often proves contentious. Critics consider participatory efforts to be something of a Trojan horse, noting they are often used to legitimize decisions that have already been made or to compensate for cutbacks in public spending. In this doctoral thesis, Ludo Glimmerveen investigates how these disparate accounts of citizen participation—and the organizational practices associated with them—interact within concrete participatory efforts. Approaching participatory efforts as instances of boundary work, his research focuses on the inclusionary and exclusionary actions people use to open up or narrow down the space available for participation. How do participatory initiatives evolve as people bargain over participation’s parameters?
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