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Overtourism: Definitions, Enablers, Impacts and Managerial Challenges

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This chapter aims to provide a brief evolution of the overtourism concept, highlights its enables and its impacts, and then discusses the resulting managerial challenges. The chapter provides a perspective on overtourism based on a review of selected literature on the topic and its related areas. The findings discuss the diverse approaches so far proposed to define overtourism, while outlining the managerial challenges of overtourism. This chapter provides a sound background for researchers and practitioners involved in studying and managing tourism, it discusses the implications of overtourism and provides guidance for future theoretical and empirical research. This contribution offers an overview of research on overtourism and a theoretical framework for those interested in investigating this phenomenon.

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... Portugal's appeal as a leisure destination is another selling point. Still, the presence of a large number of tourists can also act as a deterrent for career-oriented researchers, especially when 'over-tourism' leads to problems in local communities and housing markets (Milano et al. 2019;Volo 2020;Malet Calvo and Ramos 2018). It is possible that those who are attracted to the country due to its reputation as a site for international tourism may be less motivated in terms of work or may have an inferior academic calibre. ...
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Seyahat ve turizm eğilimi, bu yüzyılın başından itibaren temel bir insan davranışı haline gelmiştir. Her yıl milyarlarca insan farklı destinasyonlara seyahat gerçekleştirmektedir. Burada bazı destinasyonlar diğerlerinden daha fazla ziyaretçi çekebilmektedir. Böylece aşırı turizm olgusu ve kalabalık yönetimi kavramı ortaya çıkmaktadır. Bu makale ile bu alanda belediyeler tarafından kullanılabilecek akıllı turizm uygulamaları araştırılmıştır. Akıllı turizm uygulamaları, akıllı şehir görüşüne dayanmaktadır. 21. yüzyılın getirisi olan bilgi ve iletişim teknolojileri insan sermayesi ile bütünleşerek akıllı şehirleri meydana getirmektedir. Bu şehirlerde ortaya çıkan uygulamaların bazıları da turizme yönelik olmaktadır. Böylece akıllı turizm kavramı ve uygulamaları ortaya çıkmaktadır. Konuyla ilgili olarak bu çalışmanın oluşturulması sürecinde yapılan araştırma göstermektedir ki aşırı turizme bağlı yoğun ziyaretçi alan destinasyonlarda kalabalık yönetimi akıllı turizm uygulamaları ile çok daha etkin, hızlı ve geniş ölçekli yapılabilmektedir. Bu uygulamalardan bazıları yoğun teknoloji kullanımı ile yapılırken (Örneğin, Floransa-Nesnelerin İnterneti) bazıları sadece yönetsel kararlar (Örneğin, Poznan- Sezon Dışı Seyahat Teşvikleri) ile ortaya konabilmektedir. Söz konusu uygulamaların yerel sorunların çözülmesinde en yetkili aktör olan belediyeler tarafından gerçekleştirilmesi mümkündür ve önerilmektedir. Amaç: Aşırı turizme bağlı kalabalık yönetiminde belediyeler tarafından kullanılabilecek akıllı turizm uygulamalarına örnekler ortaya koymak. Yöntem/Tasarım / Metodoloji / Yaklaşım: Belgesel tarama yöntemi kullanılarak akıllı turizm uygulamalarından konuya uygun olan örnekler tespit edilmiştir. Araştırmada internet siteleri, makaleler ve özel sektör uygulamaları incelenmiştir. Bulgular: Yapılan araştırma neticesinde aşırı turizme bağlı kalabalığın yönetiminde kullanılabilecek akıllı turizm uygulamaları olduğu görülmüştür. Bu uygulamaların da belediyeler tarafından gerçekleştirilebileceği tespit edilmiştir. Özgünlük: Günümüzde yeni bir kavram olan akıllı turizm açısından kalabalık yönetimi uygulamalarını ele alması ve bunlardan belediyeler tarafından kullanılabilecekleri tespit etmesi bakımından alana katkı sağlayacağı düşünülmektedir. Daha önce bu temelde bir çalışma olmadığı yapılan literatür incelemesinde görülmüştür.
Chapter
The present chapter synthesizes an interesting discussion revolving around the problem of overtourism. From its outset, the tourism research has hotly debated furtherly on the dichotomies of tourism consumption and sustainability. While tourism tends to be considered a desirable activity –if not a right of liberal democracy- which brings prosperity and stability to countries, no less true is that the industry generates some collateral damages. Over recent years, overtourism exhibits not only the resentment and hostility of locals against foreign tourists but also the rise of digital technologies which escape from governmental regulation. Technology offers a fertile ground towards new solutions and discussions in the fields of overtourism. Some voices have eloquently alerted on the problems and limitations that Information and Communications Technology (ICT) has brought for tourist destinations. Nonetheless, ICT offers a fertile ground for planning more sustainable destinations while re-socializing tourists. The introduction of new ethical codes about tourism consumption seems to be vital to placate the negative effects of tourism. Said this, scholars should differentiate overtourism which is a direct effect of the industry and touristphobia. While overtourism entails practical solution, touristphobia denotes a slippery matter originated in the incapacity of West to tolerate the “Non-Western Other” who have become in an “undesired guest”. This radical change means the end of hospitality, as least as we know it. Doubtless, the decline of hospitality has made more acute after 9/11 and the War on Terror.
Chapter
Tourism is one of the main sources of leisure, exploration, and social gathering. Many factors contribute to this industry’s development, such as the growing global economy, emergence of the middle class in developing economies, technological advancement, new business models, low traveling costs, and relaxation in visa policies. Pakistan is blessed with the unique geographical location and endless beauty of nature with natural diversity, covering the range of seashore to high Himalayan Mountains. People visited Pakistan to amaze with endless scenes of nature and celebrating traditional rituals all over the world. Considering the situation of coronavirus, this uncertainty raises multiple questions in the mind of people all around the world. In such a moment of collective confusion, all world economies’ economic structures focused on a huge radical paradigm shift. So, there is a need to think holistically about the problem of overtourism and COVID-19. We can provide solid solutions to Government, tourist agencies, tourists, local businesses, health care, infrastructure, etc. The purpose of the study is to provide a viable solution to tackle overtourism and COVID-19 in a holistic way. Smart tourism is a solution to handle multi-faceted problems of this industry. There are few reservations of tourists on their agencies while selecting the destination such as trust, services, help in case of emergency and reputation. Smart tourism is a better option to enhance all stakeholders such as government, tourists, and tourist agencies. It opens the door for the business community to think about a new paradigm in which technology-led businesses are more effective than traditional. This chapter is beneficial for scholars, marketers, tourists and society as a whole.
Chapter
Tourism has become a sector in which many countries and destinations compete to attract tourists due to its contribution to world revenues. As a result of the competitive environment of tourism and promotion efforts to captivate more and more tourists lead to a human concentration above the carrying capacity in destinations. Density in tourist inflows causes, on the one hand, enhancing destination popularity but on the other hand complaints about crowding both tourists and local communities. The negative effects of tourism like deterioration of the culture, damage to the local language, noise pollution, tensions caused by crowds in daily life, increase in the cost of living, incidents of violence, the widespread use of drugs, pressures due to overcrowding in public spaces are risky issues for both local community and tourists. This situation will adversely affect the quality of life of locals, which is an important stakeholder for the development of tourism. Overtourism, which has emerged as a concept outcome of excessive tourism demand, affects tourist experiences as well as the quality of life. The footprint effect caused by crowding in sensitive areas can damage historical sites, cultural heritage, environmental quality, and scenery. Given these components as the main sources of attraction of tourism, it is obvious that the benefit of the tourist from the destination will decrease. Considering all these factors, the main purpose of this study is to define the concept of over tourism, to reveal the issues related to overtourism as carrying capacity, density and overcrowding, to determine the outputs of overtourism in terms of local people, tourists, environment and socio-cultural aspects. Finally, the measures to be taken to prevent the negative effects of overtourism will be discussed within the framework of marketing, managerial, and tourist’s aspects.
Article
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Chapter
Aşırı turizm, karmaşık, çok boyutlu ve hassas bir özelliğe sahiptir. Bu boyut, özellikle sosyal medya nedeniyle, daha da kontrol edilemez hale gelmiştir. Bu popülarite, bir yandan ilgili destinasyona katkı sağlarken, diğer taraftan aşırı yoğunluk nedeniyle o bölgede yaşayan veya o bölgeye ziyarete gelen birçok insanın rahatsız olmasına da neden olabilmektedir. COVID-19 salgını döneminde ise başta gezginler olmak üzere tüm dünya eski kalabalık halini özler olmuştur. Bir paradoks olarak da görülebilecek bu durum, uluslararası turizm faaliyetlerinin tıkanmasıyla sonuçlanabilecektir. Aşırı turizm nedeniyle meydana gelen olumsuzlukları genellikle hem ziyaretçiler hem de yerel halk aynı anda yaşamaktadırlar. Bütün bu tartışmalar doğrultusunda, aşırı turizmin ve buna ilişkin protesto hareketlerinin oluşmasından ziyade, turizmin bir dengeye oturtulmasında fayda vardır. Mevcut çalışma da, aslında bir yerde turizmin yürütülüp yürütülmemesi gerektiği ile ilgili değil, yürütülen faaliyetlerin bir dengede olmasıyla ilgili tartışmayı ortaya koymaktadır. Bu bölümde aşırı turizm kavramı incelendikten sonra, sosyal medyanın aşırı turizme olan etkisi tartışılmış, son olarak aşırı turizmin, turizm hareketliliğine engel olup olamayacağına değinilmiştir.
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As the European summer of 2019 beckons, it seems more than likely that the spectre of overtourism will once again emerge amidst the hordes of travellers flocking to popular cities including Barcelona, Venice, Amsterdam and Reykjavik as featured in this volume. But of course, these destinations represent one end of the overtourism spectrum; that is, destinations where host communities and city administrators are groaning under the weight of growing and seemingly excessive tourist demand. While at the other extreme, there are destinations off the ‘beaten track’ that would give almost anything to be afflicted with the problem of too many tourists. This is a prepublication version of the final chapter in: Milano, C., Cheer, J. M., & Novelli, M. (Eds.). (2019). Overtourism: Excesses, discontents and measures in travel and tourism. Oxfordshire CABI. Please cite as: Cheer, J. M., Milano, C. & Novelli, M. (2019). Afterword: Over overtourism or just the beginning? In C. Milano, J.M. Cheer and M. Novelli, Overtourism: excesses, discontents and measures in travel and tourism, Oxfordshire: CABI, pp. 227-232
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Overtourism is an emerging concept facing the world’s main tourist destinations. The growth that tourism has undergone in recent decades is of two different types. On the one hand, the development of new technologies and the creation of low-cost airline carriers have increased tourism levels, leading to growth even in emerging economies. On the other hand, uncontrolled demand alongside a concentration of tourism in particular destinations impact negatively both territories and local communities. The problems caused in some destinations by the increasing, ongoing growth in tourism have created the issue of “overtourism,” which is assuming an increasing significance in the literature. This paper contributes to the literature by providing an exploratory study with which to better understand the origins of overtourism, its implications, and predicted future perspectives in respect to the issue. Examination of the new evidence presented here contributes to the expanding knowledge of particular problems of tourism development.
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Social media influence travel and tourism in many ways, and it is therefore natural to assume they also play a role in overtourism. This chapter systematically analyzes the nature of social media and their resulting impacts on a number of tourism-related phenomena of relevance to the overtourism issue. Specifically, it highlights the role of social media as information sources, persuasive technologies, social forums, perceptual frames, panoptic forces and political means. It then illustrates how social media fuel the desire to travel and encourage particular travel behaviors. It also outlines the great potential of social media in helping combat overtourism and their critical support of overtourism as a social movement. Keywords: social media; overtourism; social media activism; social movement; travel photography; online travel information search; selfies; travel influencers
Article
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Over the past four decades, while the increasing demand for mobility, leisure and unique experiences have been examined as key factors in the growth of tourism, the attendant growth paradigm has historically centered around exponential increments in visitation and this has been at the centre of debates concerning the pressure from and dependence on tourism that has come to characterise destination communities. Scholars such as Doxey (1975) focused on the antagonistic relationship emerging between local residents and tourists, Butler (1980) on the tourism area life cycle and the stages from development to decline and O’Reilly (1986) on tourist carrying capacity or the extent to which destinations can cope with visitation. Multilateral organisations such as the United Nation World Tourism Organization (UNWTO 1983) have long deliberated on the effects of tourism saturation and concerns of excessive visitation are not new. More recent applications of the seminal conceptual frame- works above emphasise that reconciling host–guest convergences, divergences and aggrava- tions continue to remain pressing, especially in light of continued tourism growth trajectories (Alvarez-Sousa, 2018; Tsaur, Yen, & Teng, 2018)
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Debates on overtourism, as a challenging phenomenon, are becoming more and more active. The purpose of this integrative review paper is to discuss the right to travel and residents’ rights in the context of overtourism and sustainable tourism, analyzing different scientific and legal sources. The integrative review analysis shows that overtourism and sustainable tourism are important contexts influencing the changing meaning of the right to travel and the right to live. On the one hand, the overtourism context makes the voices of residents more important to be heard, while on the other hand the sustainable tourism context influences the discussion of the right to travel, asking tourist voices to be considered more important. The results of this integrative review also shows the importance of rethinking the concept of sustainability in tourism as a holistic principle of democracy and as a degrowth movement, and opens the broader discussion for future tourism research development. The problem of overtourism could be solved by striving to develop sustainable tourism goals, thus balancing equality between the right to travel and residents’ rights. The presented integrative review paper is a preliminary work; further research is needed in order to find possible concrete solutions for overtourism.
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Purpose The purpose of this paper is to analyse the phenomenon of overtourism with specific reference to the night-time economy (NTE) in Budapest, Hungary. Design/methodology/approach The research took place between September and December 2017 in the so-called “party quarter” of Budapest – District VII. The chosen methods included mapping, observation, interviews and questionnaires with local residents, visitors and tourists. Findings Partying opportunities are valued highly by tourists and the majority of customers in the bars are tourists. Many people feel that there are too many tourists in the area, although few had a bad experience with tourists. The most common complaints were the dirt and litter, public urination, street crime and noise. Most respondents would welcome a better cleaning service, more bins, more police, more public toilets and better street lighting. Research limitations/implications The research was not undertaken in the high season, older residents were slightly under-represented and wider research across the whole city would give a more balanced perspective. Practical implications Recommendations are made for managing the NTE better in order to improve the experience of tourists and visitors and to improve the local resident quality of life. Social implications It is hoped that this research may prompt local authorities to take local resident perceptions and experiences into account by creating better management measures and regulations. Originality/value This is the first paper to provide data from the perspective of three main stakeholder groups in the context of the NTE in Budapest.
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Oklevik, O., Gössling, S., Hall, C.M., Steen Jacobsen J.K., Petter, G.I. & McCabe, S. (2019): Overtourism, optimisation, and destination performance indicators: a case study of activities in Fjord Norway, Journal of Sustainable Tourism: https://doi.org/10.1080/09669582.2018.1533020 Many global tourist destinations have experienced growth in arrivals. This has triggered various conflicts in destinations and sparked debates as to how to deal with what is increasingly referred to as ‘overtourism’. Most Destination Marketing Organisations (DMOs) pursue strategies to stimulate arrivals even further. Pro-growth discourses are reinforced by lead bodies such as the World Tourism Organisation (UNWTO). However, maximisation strategies based on higher numbers of tourists increasingly cause conflicts with local residents, whereas simultaneously undermining climate change mitigation pledges as negotiated in the Paris Agreement. New approaches to destination management based on optimisation are therefore warranted. Drawing on a survey of inter- national tourists (n=5,249) in south-western Norway, this article discusses whether ‘activities’, i.e. the development of local, small-scale and ideally more sustainable experiences, can contribute to economic growth without necessarily increasing numbers of arrivals. Results con- firm that destinations should seek to better understand their markets, including length of stay, spending, and/or activity intention, to identify profitable markets. Ultimately, such knowledge may help addressing overtourism conflicts while building tourism systems that are more eco- nomically, socially, and environmentally resilient. At the time of posting the article was available open access
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This book is concerned with the various dimensions of overtourism, including the social and economic impacts of excessive tourism and the management and policy measures to address it. The 10 chapters present case studies contributing to the overtourism discussion from diverse perspectives and contexts including urban, coastal and rural destinations. As an accompaniment to the detailed cases in this volume, four shorter exposés in the form of 'In Focus' contributions are presented.
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Is overtourism a new issue in tourism development, or just a new term for an existing phenomenon? The problems caused in some destinations by the increasing growth in tourism have resulted in the recent introduction of the term ‘overtourism’, recalling issues discussed in the literature since the early ‘70s. This paper aims to answer the question of whether overtourism is a novel issue through an initial exploratory study.
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City tourism has been booming for years. As a result, the number of tourists per inhabitant increases in many city destinations. This can lead to conflicts over the simultaneous (over-)use of spaces, often referred to as overtourism. Therefore, many studies of over-visited city destinations focus on the social carrying capacity. Whereas many studies investigate one aspect created by overtourism, the present study concentrates on the city as a whole with all its distinct tourist phenomena. Against this background the social carrying capacity of Munich is analyzed by focusing on the perception and evaluation of different forms of tourism in Munich and their specific impact on the daily life of the inhabitants. A survey conducted in 2018 identifies how the inhabitants of Munich perceive different forms of urban tourism, how much they feel disturbed by them and how they react to them, for example by avoiding the identified tourist spaces. The paper outlines that there are different forms of overtourism, and the phenomenon tends to be more complex than the term suggests, and that it is crucial to differentiate between the various forms of urban tourism depending on the number of tourists, their characteristics, and their spatial and temporal distribution.
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Even at an early stage, diverse big data have been applied to tourism research and made an amazing improvement. This paper might be the first attempt to present a comprehensive literature review on different types of big data in tourism research. By data sources, the tourism-related big data fall into three primary categories: UGC data (generated by users), including online textual data and online photo data; device data (by devices), including GPS data, mobile roaming data, Bluetooth data, etc.; transaction data (by operations), including web search data, webpage visiting data, online booking data, etc. Carrying different information, different data types address different tourism issues. For each type, a systematical analysis is conducted from the perspectives of research focuses, data characteristics, analytic techniques, major challenges and further directions. This survey facilitates a thorough understanding of this sunrise research and offers valuable insights into its future prospects.
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This Regional Spotlight considers the issue of over-tourism and the (ecological) survival of Venice as a destination. In Venice, ecology, economics and culture are inextricably linked to the conflict between human and natural capital. The attempts to neatly arrange the challenges in sustaining the city, convenient categorical interest groups and occasional hostility in implementing policies call for an ambidextrous management approach (exploitation and exploration) instead of the Trexit approach suggested by the anti-tourism movements.
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This study investigates the contribution of tourism to the well-being of island residents. Recent literature on eudaimonic well-being informs the research. A phenomenological approach was used during the field research carried out in small island destinations: the Aeolian Archipelago (Sicily, Italy). Three themes were identified from data analysis. Islanders' narratives document the search for a well-lived life and support the role of tourism in creating opportunities to enrich residents' lives. The results reveal that a eudaimonic approach to the investigation of well-being can offer insights on the connection between tourism and residents´ well-being.
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Prague has become a significant tourist destination in Europe over the past 25 years. This development has been rapid and unbalanced. This chapter will deal with the changing socio-spatial patterns of tourism in the historic centre of Prague, with a particular focus on the Royal Way. Based on a combination of qualitative and quantitative research methods (such as in-depth interviews with local residents, an analysis of retail outlets on the Royal Way, and an analysis of secondary statistical data on tourism and economic development in Prague), the changing business activities in the historic centre of Prague and their impact on the local community and tourism itself will be analysed. The findings will show that privatisation, restitution, as well as the absence of tourism management have had a profound impact on tourism in Prague, and have contributed to the creation of a tourist ghetto on the Royal Way.
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Based on an extensive literature review, this paper proposes a framework of approaches to sustainable tourism. The framework is composed of four positions, chronologically sequenced according to the dominant understanding of sustainable tourism as a possession or goal. The positions are those of polar opposites, continuum, movement and convergence. The framework offers insights into the development of the sustainable tourism concept and enables identification of an author's approach to the concept.
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This paper aims to identify the current challenges facing the sustainable development of island tourism and to develop a new conceptual approach to sustainable development based upon optimisation. The optimisation process for island tourism will be discussed through the development of a new life cycle model — the multifunctional interactive process cycle that is calibrated using a set of 15 island tourism status indicators. The paper also seeks to explain how a complex and dynamic tourism system can be developed that takes a destination towards an optimal sustainable state to satisfy both visitors and the local community. Copyright © 2008 John Wiley & Sons, Ltd.
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A multiple item tourism impact attitude scale (TIAS) was developed in response to the need for standardized measurement of resident attitudes toward tourism development. The scale development process and testing of the scale is described in this paper. The tourism impact literature cites a number of key independent variables that influence attitudes toward tourism. Using the TIAS, a multiple regression model was used to test the effects of these independent variables on resident attitudes toward tourism development in the Columbia River Gorge region of Oregon and Washington, USA. Implications for tourism development and planning are described.RésuméLe développement d'une échelle des attitudes envers l'impact du tourisme. Une échelle des attitudes envers l'impact du tourisme, comprenant plusieurs points, a été développé en réponse au besoin d'un mesurage standardisé des attitudes des habitants envers le développement du tourisme. On décrit le processus pour développer l'échelle et sa mise à l'essai. La documentation sur l'impact du tourisme présente plusieurs variables indépendantes importantes qui influencent les attitudes. Avec l'aide de l'échelle, on analyse, par un modéle de régression multiple, les effets de ces variables indépendants sur les attitudes des habitants envers le développement du tourisme dans la région de la Gorge du Columbia, dans les états d'Orégon et Washington, USA. On discute les implications pour le développement et la plantification du tourisme.
Article
Tourism policy implementation is examined in this paper using a society-centred, relational approach. It considers policy within its societal context, including the economy, governance, politics and culture, and it focuses on exploring the reciprocal interactions affecting tourism policy implementation in Phuket, Thailand. Difficulties in the application of three tourism-related policies are assessed for this island. It is shown how their implementation involved relations and bargaining power between actors pursuing their interests. There were tensions around the state’s various structural roles, the impacts of policies on business performance, local compared with national priorities, local government legitimacy and support, hierarchical policy processes, and patron-client relations. Wider implications for future research on policy implementation are identified in the final discussion.
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In 2000, almost 700 million international tourist arrivals were counted worldwide. Even though a global activity of this scale can be assumed to have a substantial impact on the environment, its consequences have never been assessed and quantified. In this contribution, five major aspects of the leisure-related alteration of the environment are investigated: (1) the change of land cover and land use, (2) the use of energy and its associated impacts, (3) the exchange of biota over geographical barriers and the extinction of wild species, (4) the exchange and dispersion of diseases, and (5), a psychological consequence of travel, the changes in the perception and the understanding of the environment initiated by travel.